InsiderInns - Get Closer to the Dream

Cristina

2 days ago

10.0

The riad was lovely andjust how we expected it and the service by the hosts was excellent, they helped us out so much during our stay in Marrakech.

Nora

3 days ago

10.0

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Lucie

3 days ago

10.0

Nous n’avons jamais été aussi bien accueillies qu’au riad Shambala, merci à Youssef et Salma pour leur gentillesse et pour avoir été aux petits soins ! L’emplacement est parfait et le riad était magnifique ! On a adoré notre séjour

Cons: Tout était parfait

Claudia

4 days ago

9.0

Shandiz

5 days ago

10.0

Junes, Javad and Salma, the whole staff were welcoming us with a lovely marrocan tea and the Beautiful marrocan hospitality! Throughout our whole stay all of them made Everything to help us, give us recommemdations and make us have a great time! We enjoyed the marrocan tea and coffe and the rooftop. Without those 4 wonderful people the stay would not be as Special as is was. Thank you so much for making marocco unforgetable for us.

Cons: The water costs 3 x more in the Hotel than at the kiosk nextdoor.

camillapatrito

5 days ago

4.0

Posizione e gentili

Cons: Non ci sono le porte del bagno, neanche della doccia. Abbiamo trovato un pelo nel cibo, non c’è scelta della colazione ma pochissime cose selezionate da loro, molto lenti nel servizio e non si può fare colazione presto. Hanno annullato il pagamento per farci pagare in contanti senza mai darci la ricevuta nonostante sia stata chiesta più volte.

Costantino

5 days ago

10.0

A truly unforgettable stay. The riad is a peaceful oasis, beautifully decorated and impeccably maintained. The rooms are spotless, comfortable, and full of charm. What really makes this place special is the staff: incredibly kind, attentive, and always willing to help with anything you need. The breakfast by the pool was plentiful, fresh, and delicious — the perfect way to start the day. I would absolutely come back and highly recommend this riad to anyone looking for an authentic and relaxing Moroccan escape.

jaume

6 days ago

10.0

Ilenia

1 week ago

8.0

Efi

1 week ago

7.0

First of all the staff is amazing, very helful, friendly and welcoming people. They welcomed us with it and spent some time with us to suggest what to see in town and what activities to do. The breakfast was super and diverse and they even offered a breakfast to-go the day we needed to leave early for our trip. The room was clean and close to what is advertised. The Rhiad is beautiful and in a very convenient location for pick up and to explore the old town. Given that you have an idea what it means staying in a Rhiad, it is a very good choice to stay here.

Cons: It was not 100% percent what was adverised through photos and according to the description provided. For example do not expect a private pool by any means as it is written in the description. We also expected our room to be a little bit bigger tbh, but probably we were unlucky. Last but not least, they did not change our sheets or cleaned during our stay, which is actually and the only thing that I would expect and consider as a disadvantage.

Candy

1 week ago

8.0

The breakfast was good but a typical Moroccan breakfast. The location was good, easy to get out of the medina but great for walking to the souks. The room was spacious for a couple.

Cons: The twin room is very small.

Aniceta

2 weeks ago

2.0

The area is quiet if you want to be away from the main square and the staffs are fantastic. The breakfast is decent.

Cons: Unfortunately I could smell sewage in my room and the riad was fully booked so I could not change room. The staff was helpful and tried to mask the smell with some essential oil. They told me the riad is old so the issue comes from the old plumbing. I had to open both windows in the bathroom and next to my bed as well. I closed the bathroom window before I went to bed because it was a bit noisy. Around 4am, the sewage smell got worst and i had to reopen the bathroom window. On the top of that the previous people staying at my room made a mess and possibly puked on one of the beds. The staff told me they have cleaned the place twice but the smell lingered a bit in the room.

Mitja_Cunja

2 weeks ago

10.0

Isis

2 weeks ago

5.0

• Localisation silencieuse mais proche des animations de la Médina • le Riad est beau (mais mal entretenu) • 2 petits roof top (avec seulement 2 transats) pour prendre le soleil • Clim &chauffage fonctionnels

Cons: • Aucun effort n’est fait par le propriétaire pour entretenir le lieux, et c’est dommage car c’est un beau Riad : les conduits d’évacuation sont bouchés, donc l’eau ne s’écoulait ni des éviers, ni de la baignoire, ni de la douche … la chambre sentait très fort l’égout pendant tout le séjour ! Pour le prix c’est scandaleux • Pas de wifi dans les chambres • Chambres obscures et les ampoules n’éclairent pas grand chose • Petit déjeuner minimal • Les produits d’accueil (gel douche &shampoing) sont de piètre qualité et en quantité ridicule, ça fait vraiment radin &cheap. Un seul peignoir pour une chambre de deux (…) • Riad au fond d’une ruelle un peu glauque avec des types bizarres et visiblement drogués/ivres qui traînent parfois devant : pas super rassurant • Impossible de payer par carte bancaire (!). Cash ou virement fastidieux.

Annick

3 weeks ago

4.0

Het was over het algemeen prima; niet het meest luxe, maar daar betaal je voor.

Cons: Onze badkamervloer werd (zonder overleg) open gebroken terwijl we even een rondje waren lopen. Onze koffers lagen open, alles zat onder het stof. Ook nadat we zeiden dat we dat niet wilden, gingen ze een paar uur later gewoon verder. Het rook ook muf, alsof er een soort lekkage was.

christel

3 weeks ago

10.0

La gentillesse de l'accueil ! Merci a Youness et sa collaboratrice de cet accueil chaleureux. La propreté au top, très typique avec le bassin et ciel'ouvert, très bon rapport qualité prix. L'emplacement a 20 min a pied de la place Jeema el Fna par la médina, très bien pour visiter.

Cons: Ras

LUCIO

3 weeks ago

7.0

Battaglia

4 weeks ago

10.0

Maite

1 month ago

7.0

Nos gustó el trato del personal, todos muy amables. El Riad es pequeñito pero acogedor.

Cons: La situación del Riad y el acceso al mismo es mejorable. Las zonas comunes en el Riad son muy justitas.

Sandra Marie

1 month ago

10.0

We stayed at Riad Shambala for a short period of time because we travelled to diferent cities in Morocco. Our first night in the country was in Riad Shambala and by accident my friend lost her wallet in our room of the Riad. There arranged to send it to our next Riad for our next city in Fes and recieved it a few days after. They were so carring!! If we go back to Marrakech we will defently pic this Riad once again.

Cons: Everthing was wounderfull.

Steiner

1 month ago

7.0

Das Ryad und unser Zimmer ist sehr schön designed. Die Betten bequem. Zimmer werden auf Wunsch gemacht. Der Pool war immer gepflegt. Frühstück hatten wir keins gebucht. Das Quartier gefiel uns. Man ist mitten im Leben und doch ist es im Ryad ruhiger. Keine störende Musik oder Rauchgeruch. Für uns wars ein guter Ort, um Marrakech zu geniessen.

Cons: Es ist nicht sot,dass wir in Marrakech Wasser vergeuden würden, um zB die Badewanne zu füllen. Aber generell eine Info im Voraus, dass da aus mehreren Leitungen kein Wasser fliesst, wäre für die Gäste doch nett. Die beiden Terrassen wsren praktisch, aber da fehlt noch etwas Aufmerksamkeit. Wir durften nur bar zahlen, was für 6 Nächte ein ziemlich grosser Bankbezug ist.

1 month ago

8.0

Suki

1 month ago

10.0

Really cute Riad. Great location. The team were exceptional - incredibly helpful, very friendly and always smiling . I could not recommend Riad Shambala high enough - but truly it was the staff that made the experience so good. I will be back! Thank you for an amazing stay 🫶🏼👏🏻

Willo

1 month ago

10.0

Super équipe

1 month ago

10.0

El Riad tiene mucho encanto,el personal es muy amable y atento.El desayuno esta muy bueno.Nos han hecho pasar una estancia muy cómoda

Ana

1 month ago

8.0

1 month ago

10.0

Nous souhaitions vivre l’expérience au cœur de la médina de Marrakech. Le logement est bien situé, tout peut se faire à pied. La chambre était confortable, dans une ambiance tamisée. Le personnel était adorable et aux petits soins, ce qui a grandement contribué à rendre notre voyage encore plus agréable. Une belle expérience que nous recommandons vivement.

Sabrina

1 month ago

7.0

Il Riad è molto carino, ha un patio con una piccola piscina, tavolini e sedute con cuscini, tutto è curato nei minimi dettagli. All'ultimo piano c'è una terrazza solarium con divanetti, anch'essa veramente bella e ben curata. La nostra stanza, la senior suite, era molto grande, letto comodo, doccia e vasca da bagno enorme. Ottima colazione, con brioche, vari tipi di pane marocchino, marmellate, formaggio spalmabile, burro, latte, the, succo di frutta, a richiesta e a pagamento caffè espresso in cialde

Cons: La camera è stata rifatta soltanto le prime due notti, le ultime due no. Sinceramente non so se fosse scritto da qualche parte, non mi sembra, ma quantomeno l'avrei rifatta un giorno sì e uno no. In questo modo, abbiamo finito tutti i prodotti del bagno e la carta igienica, il cestino della spazzatura si è riempito, ma soprattutto la stanza non ha mai preso aria e l'odore di chiuso ha preso il sopravvento (sui muri si nota un po' di umidità). Francamente per un Riad di questo tipo, ripeto molto curato, mi sarei aspettata maggiore attenzione alla pulizia. La cassaforte non funzionava, abbiamo richiesto assistenza e ottenuto la promessa che sarebbe stata sistemata la mattina dopo, cosa mai avvenuta. In ogni caso il Riad è molto sicuro. Per quanto riguarda la posizione, si trova all'interno della medina ad una mezz'ora circa a piedi dalla piazza principale. Di sera all'andata nessun problema, è una passeggiata piacevole, tra l'altro a pochi minuti dal Riad si trova uno dei vicoli dei tantissimi souk che sbucano poi a Jemaa El Fna, al ritorno abbiamo preso sempre il taxi perchè le bancarelle dei souk chiudono abbastanza presto e ci siamo sentiti più sicuri ad evitare il rientro a piedi tra vicoli deserti.

Pawel

1 month ago

1.0

Cons: Riad Shambala – Very disappointing experience We booked two nights at Riad Shambala, but unfortunately, our stay was far from pleasant. According to our reservation, the room was supposed to be ready at 2:00 PM, but when we arrived, we had to wait, and it wasn’t available until after 4:00 PM. Even then, the cleaning was poor – there were large clumps of hair on the floor. After this experience, we decided to shorten our stay to just one night and found a much better place instead. Breakfast was included in the price. We informed the staff that we had a tour the next morning at 9:00 AM and needed to leave the riad shortly before that. They assured us it wouldn’t be a problem because breakfast starts at 8:30 AM. However, when we came down in the morning, there was no one from the staff around. After about 10 minutes someone finally showed up, looking like he had just been told to prepare breakfast. At 8:50 AM he ran out of the riad to buy groceries for the breakfast! We waited for 30 minutes but had to leave without eating anything. The service was terrible, completely unprofessional. I would not recommend Riad Shambala to anyone.

Batrus

1 month ago

9.0

Amy

2 months ago

8.0

CRISTINA

2 months ago

8.0

Claudia

2 months ago

9.0

The staff was great, they even let me check in early. The property itself is good value for money.

Cons: The aircon could be better.

Andres

2 months ago

7.0

La ubicación es muy buena y el área común muy linda.

Cons: El aire acondicionado no estába funcionando correctamente.

Sara

2 months ago

10.0

Alquilamos el riad entero para 5 amigas y fue genial estar nosotras solas. Es muy bonito. El personal un 10

Yannik

2 months ago

10.0

The facilities of this Riad were great. It was clean, you have everything you need and it was super authentic. The staff went out of their way to make my stay as comfortable as possible. I arrived sick and the staff cared for me every day, asking how I am feeling, bringing me tea, etc. I could not have asked for a better place to stay in Marrakech. They really made me feel at home here.

Joanna

3 months ago

10.0

This is a delightful Riad in a great location. The staff are all very welcoming, kind and helpful. The rooms are very comfortable and delicious meals. I highly recommend.

Sebastian

3 months ago

9.0

Good location in an authentic neighborhood. Walking distance to entertainment, restaurants etc

Claudio

4 months ago

10.0

Più che una recensione, con queste poche righe vorrei ringraziare Khadija e Younes per averci ospitato con gentilezza, disponibilità, simpatia e professionalità e di averci coccolati per questi 4 giorni passati presso la loro location. La nostra camera era semplice ma accogliente, letto comodo, colazione molto soddisfacente. Riad molto consigliato

Cons: Non c'è stato nulla che non ci abbia soddisfatto. Per dover di cronaca, in linea con lo stile del posto, la camera non dispone di TV e di frigo. Per noi non è stato un problema, proprio non ci interessava averli. Comunque il wireless funzionava bene.

Rosa

4 months ago

7.0

Personal muy amable.

Cons: Habitación muy pequeña. Horario de desayuno muy tarde si quieres madrugar.

Anaïs

4 months ago

6.0

Le Riad est très joli, bien décoré, très intimiste, propre, avec une petite piscine très agréable. Le début du séjour s’est bien passé, et les premiers petits déjeuners marocains (baghrir, msemen…) étaient excellents.

Cons: Mais grosse déception sur la fin : on nous a proposé une chicha en soirée, sans mention de tarif, ce qui laissait penser que c’était un geste d’accueil. À la fin du séjour, on nous facture 30€ pour deux chichas — plus cher qu’en France surtout pour la chicha basique proposée.. ! Après avoir exprimé notre mécontentement, ils ont fini par ne faire payer qu’une, mais l’ambiance a clairement changé ensuite. Et après avoir râle pour les chichas on nous indique qu’ils nous offraient déjà le thé et le café alors que c’était compris dans la formule du petit déjeuner.. Le lendemain, on se retrouve avec un petit déj bâclé : jus de fruit en brique, viennoiserie industrielle… plus rien à voir avec les matins précédents. Dommage, ça a laissé un goût amer à la fin du séjour. En résumé : bel endroit, mais attention aux tentatives de sur-facturation, et au service qui change si vous négociez. On a eu le sentiment d’être appâtés pour mieux nous facturer ensuite, ce qui a un peu gâché du fin du séjour.

catherine

5 months ago

9.0

Ruba

5 months ago

8.0

The staff is so nice Quiet place

Cons: AC it is not cold enough

Giuseppe

5 months ago

10.0

Great

Cons: -

Keith

5 months ago

10.0

Great location inside the Medina but still quiet and peaceful. Welcome tea was delicious and breakfast was a typical Moroccan breakfast which was great to start your day. Would definitely recommend to a friend

Chand

6 months ago

10.0

Prior to coming, we had a bad experience with a different riad and so we moved here. The staff was super friendly and kind and the pool was so nice after a long hot day at the souks (they even gave us free drinks while using the pool). The rooftop is super nice and has a really nice view of Marrakech. Me and my friend were staying together and the bathroom was bit open, but we didn’t mind honestly because it was such a beautiful room and comfy.

Cons: they don’t take visa and there was a very minor issue with AC once but they fixed it right away anyway.

Anonymous

6 months ago

9.0

Yunes is an absolute star! The riad on its own is great but he made the experience 10x better! Very considerate, attentive & always willing to help. The lobby/breakfast area is absolutely beautiful & the terrace is also very nice 😊.

Cons: Nothing

Stacy

7 months ago

10.0

it was clean and the staff was very nice and gave out good information

Nick

10 months ago

10.0

Riad Shambala was an amazing place to stay! Rabiaa was a very helpful host who went out of his way to make us feel welcome and comfortable. Breakfast was provided along with tea throughout the day, the Riad is on the doorstep of the medina and easy to access, the room was exactly what we wanted and the rooftop and pool were stunning. My wife and I loved the stay! Thanks Rabiaa

Cons: Nothing

Natasha

11 months ago

10.0

Rabia welcomed & hosted us as if we were family. His colleagues were also outstanding & the riad was kept exceptionally clean & well attended. Comfortable beds in traditional style bedrooms, plenty of bedding for colder nights, lots of very hot water. A lovely rooftop & courtyard. The location in the Medina is excellent. It was a privilege & a pleasure to stay at Riad Sgambala

Cons: Nothing!

Dave

11 months ago

7.0

Rabia was a fantastic host and could not have been more helpful. He booked our trips and an additional Riad, Sun of Kech, when we extended our trip and Shambala was booked. Location (with GPS using local sim card, which is a must) is good.

Cons: The Riad is uncovered without heating and is cold in winter, when you eat in an open space for breakfast and dinner, and the air-conditioning in the room didn't provide enough warmth, so base layers essential. Hot water for bath is limited, and ours ran out when bath only a third full. Same breakfast every day, which for a week becomes a bit repetitive, and we went out twice.

Gaetano

11 months ago

10.0

Perfect stay for a trip to Marocco. The owner is the best helper. He can find everything, just ask.

Cons: Price a little expensive

Schroder

11 months ago

9.0

Andreanne

11 months ago

9.0

The heart of this riad truly comes from its staff. We felt very welcomed and supported by Rabia, who also helped to coordinate our day-trip to Essaouira. It was a sanctuary to come back to the riad after a busy day visiting the city. The hotel breakfast was also delicious. We were originally concerned by the comments that discussed loud noise (we even packed ear plugs just in case), but we were not disturbed by the noise in our rooms. The riad has two rooftop terraces that we didn't immediately notice from the photos, which we loved. It is also lot brighter during the day in the courtyard than the pictures seem to show, which we were pleasantly surprised by.

Aoife

1 year ago

10.0

The best thing about the riad was the staff! They were so nice and kind and extremely helpful! Rabia informed us of everything to do as well as giving us some tips with taxis airport everything! Such genuine and lovely people! Would stay again 100% 💕

Maximilian

1 year ago

9.0

The guys at the reception were incredible friendly and helpful

Sala

1 year ago

9.0

Nice building nice room

Cons: Poor noise insulation

Roberta

1 year ago

10.0

I liked everything. The style of the place, the location, the staff. All perfect. Super clean homely feeling. I will come again and I will recommend it to my friends.

Cons: Nothing

Anne

1 year ago

9.0

The riad is situated in the outer part of the medina. Everything can be reached in walking distance but it is more quiet than right in the center, which is nice. Also Radi and his colleague are very friendly and extremely helpful with booking trips and recommendations for the city.

Ines

1 year ago

10.0

Thank you for welcoming us so well at riad, it felt like we were at home. It was an incredible experience and you are very good people, thank you for everything! We'll definitely be back, thank you ☺️

Evelin

1 year ago

10.0

The riad has a good location and it’s the best riad in Marrakech!!! Everyone was so kind,helpful and friendly!! The riad was always so clean. The breakfast was tasty, and they have the best tea. The rooftop has an amazing 360° view for the city, and it’s the best spot for the sunset. We are 100000% satisfied and we can only recommend this riad! I will definitely go back.

Ugne

1 year ago

8.0

Dominique

1 year ago

7.0

Excellent service from Rabih, he is an outstanding guy and a true credit to Riad Shambala. He is forever working hard, available around the clock and goes above and beyond. I hope he is being compensated accordingly, as he was the best thing about the Riad. Interior decor was nice also, especially around the pool area. Lady serving the breakfast was also pleasant.

Cons: Breakfast - limited options, too much bread. Mini fridge needed in rooms Rooms are too dark Television needed in rooms Full length mirror needed in rooms Pool is small also. This is no fault of the riad itself, however the locals are hanging around are annoying. By default, guests should also have a key to the front door, as when returning at night- we have to wait at the front until the door is opened and sometimes this involves having unwanted interactions with local people.

Michael

1 year ago

8.0

Rabi3 was a very good host. Polite and helpful and gave great advice on how to conduct ourselves in the area. He was helpful in our booking of cabs and also in the discussion of deals we had made for the packages we booked. The cook was a lovely lady when it came to making breakfast and very helpful as there were mornings where we needed an earlier breakfast as we were going away for a tour.

Cons: Nothing that could be helped. Sometimes walking to the Riad wasn't the most comfortable at night. But this made the Riad even more of a hidden gem.

Duarte

1 year ago

10.0

Everything is as shown in the pictures, the staff is amazing and the place itself is beautiful and relaxing. Breakfast was prepared fresh everyday and the host was always available to help or to give tips of places to visit. Super recommended!

Cons: Everything was excellent

Huyen

1 year ago

10.0

Amazing team who made you feel like family from the moment you step into the door. It's a beautiful Riad with only 5 rooms that it offers a close and personable experience to engage in the space or with hosts/guests inside. Mohamad was an exceptional host and kindly offered breakfast with an early check-in as it was available, provided travel advice & options at my leisure (was not pushy with tours as I've experienced with some other riads), and even welcomed me to try his amazing couscous when he knew I worked through some meals. Dining in the Riad for breakfast in the courtyard was picturesque viewing the dip pool and sunsets on one of the two terraces was also a beautiful escape from the busy Medina which was located a short 10 minute walk. The room I had was spacious and gorgeously decorated with a spa tub and robes. I couldn’t have asked for a better experience for a home away from home, the comfort of being able to be apart of their guesthouse, and a family who welcomed me in so lovingly from Mohamed to his friendly cousin to finally beautifully sweet Naima who gifted me a farewell token. 💞 #scatterbrain

Ken

1 year ago

8.0

Breakfast was good, room and atmosphere was hood too

Cons: Area was not good, and o can could drive through

Emma

1 year ago

7.0

Very beautiful property and good moroccan breakfast. The terrace/rooftop was amazing and great spot for relaxing and eating.

Cons: The room was a bit small and difficult to fit our bags in as well as move around the room.

Jennifer

1 year ago

10.0

We really appreciate the hospitality of our hosts. They were be so kind with us all time. The breakfast was super nice every day and we loved our room. The riad has a nice rooftop and you can find a place to rest from the city. They helped us with recommendations and also some advices before leaving. High recommended! Hope to get back.

Nuno

1 year ago

5.0

All the credits go to the host, very prestable and polite.

Cons: The room had a weird smell and the carpet was looking real dirty. For the same price, we stayed some days later in a wonderfull Riad in the center of Medina.

Kathryn

1 year ago

8.0

Delphine

1 year ago

7.0

Conveniently located. The staff was extremely kind and accommodating.

Cons: The rooms we stayed in were facing the alley, where people chatted until late at night/early morning.

Anthony

1 year ago

10.0

Un havre de paix et les personnes qui y travaillent que je remercie sont très professionnel et amicale je recommande vivement cet hébergement.

Bastante

1 year ago

10.0

I loved the place, everything was better than expected, Redouane and his team in the Riad and abroad just made it easier and more enjoyable. They organise trips to the despert and also make the best tea I tried in Marrakech. Special thanks to my dear friend Abdul. Will try to be back soon.

Naomi

1 year ago

10.0

The service was excellent, Aboubakr is so friendly and helpful. We are very pleased was him.

Cons: Nothing bad at all.

Eduardo

1 year ago

10.0

Incrível

Kathryn

1 year ago

8.0

The staff are great, super friendly and helpful. It is beautifully designed and decorated. Love the rooftop terraces.

Cons: It's not the quietest place. Much of that is due to noise from the street outside, so some soundproof windows might be a good idea.

Anja

1 year ago

9.0

Every detail is arranged with love and care. It’s super beautiful. It is within 20 minutes walking distance to the Medina and located in a relaxed but central neighborhood. The staff was very attentive and supporting. I felt safe traveling alone. Also, the roof terrace is really nice.

Cons: The riad is quite small, appears bigger on the pictures. But it is still worth it! There is a bit of construction going on in the neighborhood but it never really bothered me.

Hector

1 year ago

10.0

María

1 year ago

9.0

The place is beautifully decorated. The guy who checked us in was welcoming, friendly, polite and helpful. He spoke very good English and spanish. The bed was comfortable and the room very clean. Breakfast was great.

Cons: It is a bit far from the main points of interest if you walk like we did. The room was really small, we felt a bit overcharged for such a small space. The shower head is metallic so it gets really hot when running the hot water to the point that if you hold it long enough you will burn your hand.

Aimee

1 year ago

9.0

Amazing host helping me with my first time in Marrakech!

Alban

1 year ago

10.0

The staff, the breakfast, they gave us an even better room for free

Cons: The place is not responsible but some people in the street can be very sticky, they follow you and ask money but well it's part of the experience of Marrakech. I will definitly come back in this city

Sanne

1 year ago

10.0

The host is incredibly helpful and kind! The riad had a nice and peaceful atmosphere, a great place to chill after a day in the bustling city. The location is also good, walking distance to the medina, but also to the more modern part of the city.

Barry

1 year ago

10.0

Excellent service and lovely breakfast.

Cons: Room lighting could have been brighter.

Anonymous

1 year ago

8.0

Petko

1 year ago

10.0

Exceptional traditional riad with great attention to detail, the manager was absolutely above-and-beyond helpful and kind

Cons: All was great

Omer

1 year ago

10.0

The receptionest was very very kind. He told us everything and good Restaurants. Because of Hım i can choose this hotel again :)

Jill

2 years ago

10.0

Such a beautiful place to stay. Rabi was an amazing host, going above and beyond to help. He walked us to locations and helped with taxis and bookings. Rooms are small, but that is to be expected in such an old building. Very good breakfast.

Cons: Visitors need to be aware of the area around the riad, especially if arriving at night. Taxis cannot get close and have to stop a few streets away. Men and kids harassed us for money and followed us.

Juan

2 years ago

10.0

The host was absolutely amazing he was so friendly, the breakfast was really good, the tea, The riad was clean, I would highly recommend staying here for a full feel of what life as local in Morocco is like. 10/10

Emilija

2 years ago

10.0

We loved our stay at Riad Shambala. The working staff and Rabi made us feel more than welcomed- we always received guidance or help any time when needed, in person or via phone. The room was clean and had enough of space for 2, as well it was cleaned daily. The breakfast provided daily were as well a great start of the day. The location in Medina was honestly pretty great- we were able to walk everywhere- not only the main market, Souks, museums, but also the "new neighborhoods" were easy to reach without need of a taxi. We recommend staying in Shambala to everyone and know that we will come back ourselves for the next vacation in Marrakech ✨️

Cons: -

Micah

2 years ago

10.0

Elaine

2 years ago

9.0

Very safe area and the local people were extremely courteous to us. At no point did we, as female travellers, feel harrassed or vunerable. Our amazing host came out to meet us every night, to walk us back to the Riad and made us a pot of mint tea so we could unwind.

Cons: Polution and congestion, caused by too many motor scooters in such narrow streets, was a challenge. Labyrinth of alleys hard to navigate, especially at night.

Daria

2 years ago

7.0

- a very nice and helpful administrator, - close to the coach station, - good breakfast, - free tea any time, - cozy terrace with the view on the roofs of the city

Cons: - no door in the toilet! (there is just a piece of a wall that separates the room from the toilet but it's too short; basically, the toilet bowl is in front of your bed), - there were 2 windows in the room (to the inside courtyard and the street) and it was extremely noisy, - very small room (the bed is immediately after you enter), - very low water pressure in the taps, - unpleasant street where the Riad is located

Gulnara

2 years ago

10.0

Extremely everything was so amazing. We are really thankful to staff for the warm welcoming, we loved this place so much, so we extended it and for sure, once we gonna be in Marrakech we know where to stay. Special thanks to Rabie for being so kind with us. If u are guys have doubts, just check the photos.

Zelda

2 years ago

9.0

Виктория

2 years ago

10.0

Ohhh, it was amazing experience, so calm atmosphere, so kind staff, we were enjoy our room, if you will in Marrakesh I recommend to stay in this Riad

Javagar

2 years ago

10.0

Excellent stay at Riad Shambla. We were there for our honeymoon and they made the room up for us which was very nice. The Riad was in excellent condition and was always clean. The breakfast that we were served every morning was brilliant and so tasty. But the best thing about the Riad was its staff and especially Rabie. He looked after us from the minute we got there to even after our stay at the Riad had ended. We moved to a different Riad after but Rabie still made sure that we were looked after, booking excursions for us and helping with recommendations. He was incredibly hard working and went above and beyond for us and every resident there. If I could recommend staying at the Riad for just Rabie I would. He was truly brilliant.

Cons: Having arrived there quite late at night we did not expect it to be so busy when we first arrived there and unfortunately the location of the Riad meant we had to go through the backstreets of the Medina. My only advice is that to not take the locals up on the help of locating the Riad as they will charge you and hassle you for money. It is rather easily locatable and if you really need go to a shop and ask someone there.

Martina

2 years ago

10.0

It's a beautiful riad, well located. The pool is refreshing and rooftop sunny. The staff is nice and friendly, the guy helped us park our car and negotiate good price (30 dirham per night). Room was clean, though rather small, bed comfortable and A/C quiet.

Cons: No door separating the room and bathroom. It was quite loud on the street at night.

El

2 years ago

3.0

Rooms are nice

Cons: The AC WASN’T WORKING IF THEY CAN OBLY FIX IT WILL BE GOOD

Eilish

2 years ago

10.0

Fariba

2 years ago

10.0

Rabie welcomed us with a big smile and tasty tea. He made our 3-day stay very comfortable. We really felt at home. He even separated the beds to make more space in our room. He answered all of our questions patiently and gave us great recommendations for restaurants and places to visit. The staff is super friendly, kind and accommodating. Beautiful riad, location was perfect for us and very safe. Our delicious breakfast was served daily next to the pool which we enjoyed greatly.

Rodion

2 years ago

9.0

Kirsten

2 years ago

8.0

Arina

2 years ago

10.0

We really liked this riad and especially our host, he is very welcoming and he always helped us when we had some questions about the city! our room was very nice and clean, and the pool in the lobby was a perfect place to hide from heat during the day. Not to mention the view from the terrace and mint tea made by the host - just breathtaking! we booked it also with breakfast included and were very satisfied - it was a decent, fresh and tasty breakfast made right when you come! 100% recommended! we thank you for your hospitality!

James

2 years ago

6.0

Excellent service

Cons: Size of room and wardrobes

Anthony

2 years ago

10.0

very nice people, helped us a lot. clean, and small pool to cool down.

Cons: we had people talking in the street until 3 o clock in the night. so not our luck.

Jacopo

2 years ago

10.0

The riad itself Is a paradise inside Marrakech, the room Is confortable and very clean, there's a rooftop that you can use for free and believe me Is really special to have dinner on It. The breakfast Is Amazing with tipical products from Marrakech made Daily and also cooked on site. But the best of the best of the best that worth every single second spent here Is Rabio the receptionist, he's Amazing, polite, gentle, accomodating, everything u can Imagine. He helped us a lot during our stay giving us everything we need at anytime without esitation. We Will return for sure because people like him deserve tò be the top in everything he will do in his Life Thanks again Jacopo & Chiara

Cons: Nothing

Razvi

2 years ago

7.0

Staff are very welcoming and helpful

Cons: location was hard to find but Rabia came to get us. he is really helpful

Ugne

2 years ago

10.0

We really enjoyed our stay at Riad Shambala, the staff made our stay amazing. Arabee was very friendly, kind, always happy to help and recommended us many places to visit and also provided us with a map! Simply the best Riad to stay in. Very easy to get to the new city from this Riad and to Jama Square too.

Jasmin

2 years ago

4.0

Location was okay.

Cons: The pictures of Riad are very old. Riad is falling apart. Dirty carpet in the room, broken table by the bed, broken sofa on the terace, broken drain of the shower.... The service was the bear minimum, no effort from the staff. The room is not cleaned daily and towels are not changed. At brakfast there is no plate, industrial cheep juice full of sugar, no botled water to offer. When asked for dinner they could not be bothered to give any of their menu or offer a suggestion to eat someplace else.

Ross

2 years ago

9.0

The staff were great, always there to help you out with everything and good English too. The road itself is lovely with the rooftop terraces and the plunge pool.

Cons: The bathroom wasn't the cleanest and the view from the terrace isn't great but I really enjoyed the road and I'd recommend it.

Giacomo

2 years ago

10.0

Riad Shambala is simply the best accomodation you can find in the medina of Marrakech: it's located in the northern old town but not in a too touristic area, it's close to every attraction and very cheap. The atmosphere is beautiful, the rooms are fresh and you can relax near a little pool, in a comfortable courtyard. Rabee, the guest, is a very kind and nice person: he suggested us a superb place to eat tajines, and gave us lots of tips for our visit. He speaks a fluent english and prepare an excellent mint tea. Riad Shambala is definitely your place in Marrakech!

Laurie

2 years ago

7.0

the staff was outstanding. Very much appreciated their help in getting a driver, making recommendations and accommodating our requests

Cons: The place seemed much larger and brighter in the photos. I think if the candles and lighting would have been on it would have made a big difference. But it was all very small complaint compared to the service we got.

Mimi

2 years ago

9.0

The staff was very helpful with everything we wanted. The terrace was nice with good views.

Cons: The room was smaller than expected a d the lack of bathroom door. And maybe would be good to have a full mirror and a tv in the room.

Ilir

2 years ago

7.0

Paula

2 years ago

10.0

the staff is very gentil. always eager to help us and guide us. I 100% recommend this Riad. the breakfast was traditional and good. The common area was so chill and calm, a good place to work or read.

Micah

2 years ago

10.0

Very friendly and accommodating

Francisco

2 years ago

9.0

Rabi is a great guy that will help you with everything you need. Confortable bed.

Cons: Breackfast could be improved, with more healthy products. A lot of noise in the location.

Kathryn

2 years ago

8.0

The staff were super helpful and friendly. Breakfast was outstanding. We really liked having the eggs and yogurt as well as juice, coffee and little pancakes. We also appreciated the design and details that incorporated both traditional and modern styles. Beautifully done! Fabulous rooftop terraces too - wonderful at sunset.

Cons: We had a bit of trouble finding it.

John

2 years ago

8.0

The host, Rabii, was super helpful and accommodating!

Cons: Although location was near the old town, it was a bit scary at night (outside Riad) as there are bystanders who would harass you into giving them money (which is pretty common in the old town). It’s not the riad itself that’s the problem but it’s just unsafe to walk home by yourself late at night.

Verity

2 years ago

8.0

Elena

2 years ago

9.0

Verified traveler

2 years ago

10.0

wonderful hotel. good location. close to everything. fantastic service. nice breakfast. very clean hotel.

John

2 years ago

10.0

it has a lovely authentic feel, the courtyard pool, open plan stair cases and roof terrace make it feel spacious. The staff are amazing, they really looked after us on our first day in Marrakesh. When they didn’t have room for us when we returned from the Atlas Mountains they helped us find a lovely room in a nearby guesthouse. great food too, this place lives up to its reviews

Cons: nothing to complain about, it’s excellent value for the price

Nicole

2 years ago

10.0

Rabia, the host, is just amazing, very welcoming.

Rozalina

2 years ago

5.0

The receptionist was helpfull.

Cons: Our room was very small, i had to pass through the bed to get to my side.First night left without air conditioning working( January, freezing cold! I slept with my jacket,as there was only a single sheet on the bed???, and only in the morning i saw some used and not clean blankets chucked in the wardrop).Second night eventually they ,,found" a remote control and fix it, but wasnt heatting enough.No internet,no hot water from the sink,only from the shower.Very old and tired off towels. The riad is in the Medina(acording to the discription is in the town centre...), a place that is worthed visit,but not sure if is good idea to have your hotel.....not a normal city centre that one would think of...

Nel

2 years ago

10.0

- Very nice riad, a real place of rest inside the busy Medina - Authentic neighbourhood with a nice market nearby, the nicest people living in the neighbourhood and local shops with cookies, different kinds of bread, fried fish and kebab - very good breakfast -Rabie was a very nice host!

Cons: -

Tanu

2 years ago

9.0

Tanu

2 years ago

9.0

Satya

2 years ago

10.0

handing of customers from end to end and also very hospitable.

Cons: Dinner was expensive.

Bruce

2 years ago

8.0

friendly staff clean and functional breakfast 24 hour service roof terrace decor

Cons: slightly noisy especially plumbing no curtain on shower so wet floor

Karen

2 years ago

7.0

Barbara

2 years ago

7.0

We went and booked Shamballa because of the nice reviews. I will be honest, allthought the staff is very friendly. We had the tiniest of rooms, my husband also had to climb over me to get out of the bed. An open bathroom/bedroom experience. Smoking men just under the bathroom shutters, talking all night. Not the Riads fault, but in a nearby house, a woman and her husband were in som very loud fights and serveral nights she was screaming and crying. Very upsetting. Tipped the staff well, in hope to get a pot of coffee with milk every morning. We didnt every morning though. No soap in the downstairs bathroom the staff uses, also the same who cookes the breakfast. Broken furniture. But! An old part of town, and much more quiet than if you stay closer to the Souk and plaza. Beautifull terrasse x 2. Amazing view over the outer part of the city. Very nice and hospitable guy who takes care of the guests every day. Breakfast is very nice. Bed vas also very good. A very pretty Riad. A 15-20 min walk to the shopping area/Souk. So, if you can lower your american/european expectations, we do recommend this Riad, just make sure you dont get the smallest room.

Cons: Noise at night

Agnieszka

2 years ago

10.0

everything! the location is perfect, rooms comfortable and clean, breakfast delicious and stuff is beyond amazing

Cons: nothing

Aurelio

2 years ago

10.0

location very convinient.Aramier ? very helpfull in everything.Just so magic the hotel.I will reco mend it.Breakfast,suficient to start the day.

Cons: I like everhing.No compleint

Simon

2 years ago

9.0

Roger was amazing and very welcoming. He was always available 24/7. He arranged to collect us from the airport and also take us a few days later on our return. As we arrived late the first evening he arranged for a chef to make us a wonderful chicken tagine, salad and fresh fruit. Breakfast was a selection of bread, pastry, eggs, fruit, yoghurt, fresh orange juice. Very good. We had a suite which was a good size and clean. Hot water and strong shower. As the suite was on the top floor (the Riad consists of 3 floors and just 5 guest rooms), we had very quick access to one of the 2 roof top terraces. From here you could relax out of the bustle of the Medina and souzs, enjoy the view and watch the sunset. We actually took a sneaky bottle of wine up there. I would recommend this Riad for a good value for money Riad. It is not the most luxurious but clean and service impeccable. I would recommend that you get a good map of the area, easy to get lost, the tourist map is useless! We used the 2 gates either side of the riad as our reference. If lost get to the outer wall and taxi round!

Cons: The bath tub wasn't easy to fill. One evening another set of guests were a little chatty in the centre quadrant by the pool, so voices travelled upwards.

Andrea

2 years ago

10.0

Gillian

3 years ago

8.0

Really excellent and helpful staff. Sorted out my SIM card for phone too. Just out of purist zone.

Cons: It is not that easy to find on lots of little alleys. You would struggle without Google maps!

Angelagt

3 years ago

10.0

Spring on reception was super helpful during our stay. Keep an eye out for him if you stay because he will help you with everything you need!!! Thank you Spring!! The bed was comfortable and breakfast was nice 👌

Cons: Pool wasn't working which was very sad.

Sarah

3 years ago

10.0

everything is beautiful and the staff is unparalleled ♥️ I felt like a queen

Cons: everything is well appointed and clean. the staff comes from their heart. Rabir helped me so much

Chloé

3 years ago

8.0

The Riad was great located and the staff really helpful and really good adviser

Sophie

3 years ago

9.0

We had a great time at the Riad Shambala! The staff is very warm and welcoming - We didn’t eat breakfast, because we like to sleep in and wait with food until lunch, so they cooked an incredible dinner to make up for the missing meal, which was so generous and literally the best food experience we had throughout our stay. Highly recommend this beautiful family owned accommodation!

Libor

3 years ago

10.0

Charles

3 years ago

9.0

Fabrice

3 years ago

9.0

I particularly appreciated the quality of the welcome. The staff was perfect, friendly and very kind... the two hosts were very caring and I didn't miss anything..

Cons: A little noise from some customers in the rom qbove

Alexandra

3 years ago

10.0

Very well-run and well-maintained property, with a lovely staff. The very good breakfast is served in the comfortable patio.

Cons: Nothing!

Therese

3 years ago

9.0

Nice riad, nice hosts. :)

Rose

3 years ago

10.0

We had a lovely stay. first of all, we were welcomed by their lovely and kind staff. Rabia gave us all the info we need and suggested tourist spots that are very beautiful near their area. Although we only stayed for a night, it was worth it. the Riad is beautifully decorated, we loved the rooftops and the room is clean. Location is good as well, near lots of tourist sports. we will definitely recommend this Riad to anyone traveling to Marrakech.

Anonymous

3 years ago

10.0

Stephanie

3 years ago

8.0

The staff was so friendly and accommodating! They always tried to make our stay pleasant.

Cons: The room was really tiny and the A/C didn’t work well until the staff got involved to help.

Eilon

3 years ago

10.0

Everything, the room is beautiful and clean, but most important, the staff. I arrived with my girlfriend after she fell and her wrist was hurt. we told Raduan that we want to go to the hospital and he took us!! and stayed with us the whole time. Raduan was so modest and nice and helpful and we just didn’t know how to repay him. Thank you so much Raduan! But Raduan isn’t alone in the Riad, Rabih the second staff member is also so nice helpful and supportive. They both kept asking how my girlfriend feels even after we left. I will definitely come back and recommend this place.

Cons: Nothing

Andries

3 years ago

9.0

Ridouane etait super gentil! Amazing staff ! Super super friendly and helpful 👌.

Evelia

3 years ago

10.0

El_mosca

3 years ago

10.0

Easy to find and parking near the property, staff is really kind and available, room perfectly cleaned (excellent bath and shower), very good breakfast

Carolina

3 years ago

10.0

We really enjoyed our stay. The staff was very helpfull and they arranged a taxi when we needed it. The room looked very nice and it had everything we needed. It was hot in the city, so it was nice to cool down in the swimmingpool. Every morning they made us a lovely breakfast with marrocan tea.

Anton

3 years ago

10.0

Thank you to Abdul and Mahdi for being excellent hosts! I would like to stay with them again.

Verified traveler

5 years ago

6.0

The room and the riad overall are nice and beautiful as expected from the photos, and the location is quite good too. Our arrival experience wasn't great though. The driver who drove us there could only drop us off at the nearest spot which was about two minutes walk to the riad. He called the raid hoping that they could send someone out to bring us to the riad, as it's nothing easy to find. However, the riad's people didn't come out, but instead they asked someone else on the street to bring us in. Not only that the guy wanted to do that for a fee, the guy actually didn't know how to get there neither, so he misled us to go around couple blocks with our heavy luggage, and then finally asked another kid to bring us there. When we arrived, the guy requested us to also give money to that kid. The whole experience was terrible! Right at the beginning it showed us how people there were irresponsible and dishonest. Beware! One night after dinner we arrived back to the riad at 10pm, and we couldn't get in! The door was always locked and we had to ring the bell, but no one answered. We were outside the riad door for 15 minutes, ringing the bell and knocking on the door. Imagine it's at night in the middle of an alley of an old town in Morocco and we got locked outside! Finally we found a way to call the riad, and the guy said he couldn't hear the door bell!

Ryan

5 years ago

10.0

Easy to get to and very clean, with friendly and helpful staff.

Verified traveler

5 years ago

10.0

Really great staff and good location near the bus station and grand taxis. Heating in the room could be better and a curtain for privacy for the bath tub is needed. Good breakfast, help booking tour and ordering pizza. Breakfast area was really cold.

Sarah

6 years ago

8.0

Service was excellent! We enjoyed the complimentary coffee/tea, and there were plenty of nearby bakeries to buy breakfast. The location was great, very walkable and near a metro station. The room was small, but as expected for Paris in this price range. The mattresses were extremely comfortable , and the blackout blinds were a great feature.

Verified traveler

6 years ago

10.0

El riad es muy bonito y acogedor. El desayuno variado y bueno. Rachid, que es el chico que te recibe, muy agradable y dispuesto a ayudar en todo momento. Habitación muy bonita y confortable

Verified traveler

6 years ago

8.0

Bien. Aunque algo apartado de la plaza Jemma, lugar de referencia para todo ( zoco, ambiente...) está a mas de 30 minutos callejeando x la Medina ( x la noche es recomendable taxi , aun así hay q andar algo xq no pueden entrar a la Medina, x la noche algo inseguro). Desayuno casero y rico. Anfitriones muy agradables, siempre dispuestos a ayudarte , t ofrecen té continuamente cono simbolo de hospitalidad. Cama comodísima y sábanas muy agradables al tacto. Voy a poner peros, no hay bebidas ( salvo agua,) x si t apetece tomar un refresco en la terraza del riad. A la llegada tendrian q poner un par de botillas de agua en la habitación, mas productos de higiene , ta que en toda nuestra estancia apenas nos dieron 2 geles.

Verified traveler

6 years ago

10.0

Accueil très chaleureux, Rachid et son collègue ont toujours était bienveillants, prêts à nous offrir le thé, disponibles pour rendre service. Un bain rafraichissant ds la piscince au retour de l'effervescence et de la chaleur de la ville était un régal.

Aboo

6 years ago

10.0

We enjoyed our stay in Riad Shambala. It is conveniently located in the Medina and only about 15 minutes walk to the Marrakesh center. The courtyard was beautiful and room is comfortable. The staff was very friendly & welcoming, and they offer you moroccan tea whenever you come to the riad. Soufian gave us the map of the medina, showed us how to get to each of the important places and gave his phone number to contact him in case we are lost. Their complementary breakfast was very good. We also had dinner in the riad which was an excellent experience with delicious food in a pleasant and peaceful atmosphere. The only thing I would ask for is little more brighter lambs in the room.

Verified traveler

6 years ago

10.0

Staff very helpful, rooms spacious and nice top story decks

Javi

7 years ago

10.0

La verdad que ha sido 1 estancia maravillosa,la atención muy buena,muy pendientes de nosotros.Recomendable 100% xq está dentro del zoco de la Medina que es la esencia de Marrakech.

Verified traveler

7 years ago

10.0

We loved our stay at this riad. It is a traditional riad and the room was not very spacious, but the service was exceptional and it was a near experience to stay there. The breakfast was fantastic too.

Mel

7 years ago

10.0

Having taken advice about arriving in the Medina at night, I contacted the riad a few days before and arranged their collection service from the airport. This turned out to be a good idea as we would never have found it on our own! We were made to feel welcome from the moment we arrived. As we settled in with mint tea, Basu explained all we needed to know and even though it was 10pm we were offered a meal. The room was on the second floor (no lifts) and with twin beds (as I has requested) was perfect for 2 female friends. Everything was very clean, we had bathrobes, slippers and basic toiletries provided and there was plenty of room. The next day we were a little late for breakfast but this was no problem to the staff, who served us a beautiful breakfast on the roof terrace with views across to the Atlas mountains. The only food included in the price was breakfast, but they were happy to make us other meals and all the food we had at the riad was very well presented and very good (breakfasts, tagines, salads, etc.) All the staff were very friendly and we felt very safe and welcome. The riad was having a re-wire and partial re-furb whilst we were there but this was of no inconvenience to us and each day we came back from exploring it looked prettier than before! Basu was more than willing to help us to find places, he even walked all the way to the Jardin Majorelle with us to make sure we found it. He also gave us his phone number to call him in case we got lost in the medina.

elena e pietro

7 years ago

10.0

Bassou e famiglia si sono occupati di noi come mai in nessun altro posto prima. Il riad é carino, la colazione sul terrazzo strepitosa (tempo permettendo) Abbiamo soggiornato nelLa camera standard che é un Po piccola e scomoda , consigliamo le altre camere che abbiami visto essere grandi e stupende . La gestione del Riad é da ritenersi eccelsa per le doti del buon Bassou che ci ha coccolati dall' inizio alla fine , senza invasività, con discrezione e accortezza. Posizione ottimale perché si trova al confine della Medina quindi é facile uscirne per trovare un taxi e al tempo stesso in 15 minuti di camminata si é nella piazza centrale

Víctor

8 years ago

10.0

Desde que llegamos al Riad Shambala nos dimos cuenta de que estábamos como en casa, es precioso, muy acogedor y con la tranquilidad necesaria para contrarrestar la locura y el gentío de Marrakech. El personal es inmejorable y te ayudan en cualquier cosa que puedas necesitar, lo que de nuevo hace que te sientas muy seguro, como en tu hogar. Gracias Bassou y Elisa! Las comidas son perfectas, están riquísimas y con muchísima comida; los desayunos impresionantes y buenísimos. En resumen, el lugar ideal para pasar la estancia en Marrakech.

Doug

8 years ago

10.0

We loved our stay there..the staff was wonderful and we were made to feel very special..no favor or request was denied and the meals were very good..the atmosphere was calming and reassuring knowing that we were in the Medina ..only bad thing is the riad was very hard to find,, we got lost several times in the Medina but always someone there would help us find our way..thanks for the great experience,,

Riad Shambala

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Reviews (160)

Customer Reviews & Ratings

8.9 / 10

Cristina

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