InsiderInns - Get Closer to the Dream

mourad

1 week ago

10.0

Mickael

1 week ago

10.0

Le staff est extraordinaire très sympathique. Les lieux sont propres, l’hôtel est super. Mention particulière à Houssan au bar, Oualid à l’animation et Ala au bar extérieur

Cons: La qualité des buffets pourrait être amélioré.

Myriam

1 week ago

9.0

1 week ago

7.0

LEPINE

1 week ago

8.0

Le personnel très gentil et serviable La proximité de notre chambre avec la piscine La propreté

Cons: Le matelas des lits La piscine/pataugeoire enfant (eau trouble, froide et éléments décolorés)

Amandine

1 week ago

7.0

Le cadre est vraiment sympa

Cons: Les chambres or la literie qui était très bien

Brigitte

2 weeks ago

8.0

La chambre Duplex était super. 2 salles de bain. Un balcon. Le personnel au resto et pour les animations était très gentil, serviable. Spectacles le soir de bonne qualité avec de bons danseurs (dommage qu'elle soit en sous sol). Bar très sympa. Grand buffets pour la restauration, nourriture assez variée. Restaurant un peu haut de gamme: 1 diner compris. Ping pong. Eau bouteille offerte chaque jour en chambre. Navette gratuite pour le centre de Marrakech. Jolis jardins

Cons: La piscine est trop petite et beaucoup trop d'enfants qui n'étaient pas respectueux(plongeons, cris, etc). Les transats: gestion très difficile car les gens réservent dès tôt le matin. Pour les activités: malgré des efforts des animateurs, les emplacements ne sont pas adéquats. On a loupé le stretching car il n'y a pas de lieu reconnaissable. La salle de spectacle est en sous-sol. Les extérieurs ne sont pas bien exploités. Assez éloigné du centre, et il n'y a rien autour mais cela nous a convenu car on s'est reposé à l'hôtel.

2 weeks ago

10.0

Absolument tout . Le service est incroyable, l’hôtel est magnifique et extrêmement propre . L’équipe d’accueil ont étaient incroyablement gentil très à l’écoute et très professionnel. Nous avons été surclasser dans une suite juste magnifique . Nous tenions à remercier Mustapha à l’accueil pour son professionnalisme et sa sympathie. Le menage est fait avec soin . La restauration est juste incroyable tout est bon et bien présenter . Enfin pour dire que tout était parfait. Un grand merci à toute l’équipe de l’hôtel .

Alina

2 weeks ago

7.0

The room was spacious. The staff is polite.

Cons: Extremely noisy. The music is very loud all day long and during the night. The food is not too good.

FLORA ALPHONCE

2 weeks ago

9.0

Staff were friendly, especially Abdella at the reception

stephanie

2 weeks ago

8.0

Un cadre agréable une belle piscine une belle chambre le personnel très agréable .

Cons: Nous avons choisi La chambre duplex car nous étions avec notre fille de 17 ans cela permettait d’avoir un lit en bas et la chambre en haut . Dans les commentaires il était noté que c était un canapé lit mais en fait c’est juste un sofa qui ne se déplie pas . Le matelas du sofa était très dur mon mari et ma fille s’y sont relié et ce n’était pas confortable . Aucune solution à part des couettes pour assouplir un peu . Je conseille donc pour des grands enfants ou adultes de prendre une deuxième chambre . Autre point négatif les gens qui laissent leurs serviettes sur les transats à la piscine et qui ne reviennent parfois que plusieurs heures après !

W613VBlisac

2 weeks ago

8.0

Stayed here with my husband and two children age 7 and 4. Stayed before a few years ago. It’s a lovely hotel but I feel the food lets it down. I thought the choice and quality was poor. I also feel the amenities need a refresh. Sun Loungers were old and some were cracked, also the slides looked old and needed maintenance.

853tawhiduli

2 weeks ago

10.0

Stayed at Be Live Experience Marrakech Palmeraie and honestly… proper 10/10 vibes from start to finish. From the moment I pulled up, the place just had that calm, luxury energy about it. The staff? Different level. Everyone was friendly, welcoming, and actually cared, not that forced hotel politeness. You ask for something once and it’s sorted, no stress. The room was clean, spacious, and looked fresh every single day. Bed was comfy enough to knock you out instantly after a long day in the Marrakech heat. Air con was doing its job too, which is crucial out there. Food-wise, yeah I can’t complain. Loads of options, always something to pattern up whether you’re on a chill one or proper hungry. Breakfast especially set the tone for the day nicely. Drinks flowing, snacks on deck, all-inclusive doing what it’s meant to do. Pool area was a whole scene as well. Always something going on, but still calm enough if you just wanted to relax. Entertainment team kept the energy up without being annoying, which is a rare combo. One thing I proper enjoyed as well was the table tennis. They had tables set up and it became a bit of a daily ritual, just jumping on for a few games, getting competitive, having a laugh. Whether you’re nice with it or just there for vibes, it adds that extra bit of fun to the stay. Location is calm too. Slightly outside the madness of central Marrakech, so you get peace and quiet, but still easy to get into the city when you want that buzz.

David

2 weeks ago

7.0

Mikki

2 weeks ago

10.0

Everything available not too busy and staff were helpful / friendly

Cons: Need more variety of food

N6376TXstaceyl

2 weeks ago

10.0

I had a great stay at Be Live Experience Hotel in Morocco. The rooms were clean and comfortable, and the food was fresh and delicious with plenty of variety. The entertainment was excellent, especially Chinwi always friendly, fun, and up for a laugh, which really made the experience even better. Overall, a fantastic holiday and I’d definitely return.

timsC6579IH

2 weeks ago

10.0

What a great stay! Really enjoyed it. Highly recommend. If you do All-inclusives in the Canaries, do this instead. One of the best hotels and a 30mins free shuttle to the Medina which is a whole new world. So interesting, exciting and worthwhile. Get a guide for your first trip, then go it alone, especially at night. Totally safe. Unforgettable. Shout outs for the amazing staff: Mourad - great activities Ishmael - wonderful smiling pool barman Youseff - super cool friendly main barman Jiji - excellent kids club and mini-disco Elbachir - highly attentive and friendly waiter Hasna - excellent, very helpful receptionist

Levi

2 weeks ago

6.0

Pool area in close proximity of accommodation, ideal for solo parent travel

Cons: A little dated, rooms could have done with a double rather than singles pushed together. Lacked that wow factor

deborahmcdonald

2 weeks ago

10.0

We thoroughly enjoyed our week at this hotel. The hotel location was good. Not too far from the airport and local amenities. The atmosphere was welcoming and friendly. Our room was already lovely, then the very kind and friendly manager Muhammad upgraded us to a beautiful suite. The hotel was very good value for money, clean and well maintained. The food and drink were delicious. So much choice. Something for everyone. The staff were great, particularly the omelette chef. The noise level was good. The nightlife was brilliant, especially the karaoke and belly dancing.

Hicham

2 weeks ago

10.0

All was good, very Pro!

890islaw

2 weeks ago

10.0

really enjoyed my stay at Be Live Experience Marrakech. From the moment I arrived, the reception team made me feel welcome and comfortable, always smiling and ready to help. The entertainment team was honestly one of the best parts of my stay. They brought so much energy and good vibes every day, and you can see they really love what they do. They made the atmosphere fun and lively. The bar was also a nice place to relax. The staff were friendly and easygoing, always serving with a smile and making sure everything was good.

lucygR3479ZK

3 weeks ago

10.0

If you’re looking for hotel where you can sit and relax and not worry about anything this is the place for you! 🛏️We stayed in one of the suites in the main building and it was beautiful, it did get noisy if the entertainment was next to the pool on that evening but that only happened twice and we actually ended up watching it from our balcony. 💧Pools , a children’s one with slides and a bigger one with multilevel floors. The sunbed situation is a little annoying but that’s not the hotels fault. We got 2 beds for a family of four because we knew 2 of us would be in the pool majority of the day but a lot of families would reserve sunbeds and not use them. The pool staff would do there best to help others find a sunbed. 🎶Entertainment was brilliant - always something going throughout the day - water polo, aqua gym, belly dancing or pool games. A range of nightly entertainment too run by excellent friendly staff. 🍽️Food - the buffet restaurant offers a great selection - different dish being cooked nightly and then tagines, salads, rices, pizza, chips. A good selection. - We weren’t fans of the Al a carte restaurant and wished we’d stayed at the buffet restaurant. -The drink selection was good, a lot better than other AI hotels have to offer. -The pool side bar also offers food throughout the day. 💰 There are two cash machines in the lobby to get Dirhams. ✅ Pay the room deposit in cash, we had no trouble getting it back when we checked out. (Can’t remember how much it was but we paid in GBP) ✅ Take a lidded cup as there are a lot of honey bees that love sugary drinks! They don’t bother you they just want your drink. 📍There is no where to walk to outside the hotel apart from a garage and car showroom next door. We went outside just to have a look around and look at the dogs, who were just lying in the sun. I think a lot of people writing negative reviews are being unfair. We had a great week as a family of 4.

Loubna

3 weeks ago

8.0

hazzaz

3 weeks ago

9.0

Excellent séjour à l’hôtel Be Live ! Chambres propres, repas variés et service impeccable. Merci spécialement à Mr Abdellah et toute l’équipe du bar et du restaurant pour leur accueil chaleureux. Je recommande vivement .

Cons: Petite suggestion : améliorer la qualité et la variété des pâtisseries et desserts

merezak

3 weeks ago

10.0

Jutta

3 weeks ago

9.0

Sanket999

3 weeks ago

7.0

3 weeks ago

8.0

Kaoutar

3 weeks ago

10.0

Sara

3 weeks ago

1.0

3 weeks ago

10.0

In be live experience I have loved every bit seeing manager kids club Jiji and walid the best danser I love the pool , buffet , entertainment team, and amazing show, my favourite thing about the be live experience is that all the entertainers do really fun activities for everyone ❤️

colinhE5602SQ

4 weeks ago

10.0

Fatima and the guys looked after us at the pool bar as did all the friendly people at the hotel. Thank you and see you again for trip 3!

LATIFA

4 weeks ago

9.0

GoPlaces68047481959

1 month ago

10.0

Big Thankyou to Abde Rafiaa He was very friendly behind the bar, very helpful and always with a smile!

Corinne

1 month ago

9.0

Samir

1 month ago

10.0

Hassan

1 month ago

8.0

1 month ago

8.0

Le cadre très sympathique. On y mange bien et varié. Je reviendrai.

Thami

1 month ago

1 month ago

8.0

My experience at Be Live Hotel was truly unforgettable. From the moment you arrive, you feel a warm and welcoming atmosphere that makes you feel right at home. The entertainment is absolutely amazing! Every evening is full of energy, fun, and great vibes thanks to the incredible team. A special mention to Mimi,her presence makes all the difference! The food is another highlight of the experience. Delicious, diverse, and always fresh, with something for everyone to enjoy.

Nabil

1 month ago

10.0

J'aime bien hotel merci bouecoup pour lacceuille chaleureux hasna pour leur gentillesse

Nabil

1 month ago

10.0

Meilleur hotel avec personnel de top hasna de reception et chef aissa pour les delicieux repas Chef abdelhadi manger restaurant

Cons: Top

Sandrine

1 month ago

9.0

brian

1 month ago

10.0

I’ve had a great experience in this hotel one of the best specially Hasna she look after us and help us to the booking at the special restaurant delicious food thanks to chef amine and Reda and aisssa for the great welcoming at the restaurant

1 month ago

10.0

We stayed in a duplex room which was lovely. Immaculately clean, comfortable bed and the layout fantastic. The staff were so friendly. The shuttle bus into the medina was ideal and was one of the reasons we chose the hotel. We would recommend this to any of our friends and already talking about coming back.

Cons: It was perfect for us. If we stayed longer then perhaps more entertainment in the evenings.

Sandrine

1 month ago

10.0

Le personnel, le buffet varié Chambre confortable

Cons: Rien

Megane

1 month ago

8.0

Laura

1 month ago

8.0

1 month ago

10.0

Cons: Nothing it was fab .

Amr

1 month ago

10.0

Fanny66620

1 month ago

6.0

Logan

2 months ago

9.0

Un petit mot pour décrire notre séjour… Dès le moment où nous sommes sortis de notre taxi pour entrer dans l’hôtel, nous avons été accueillis par un personnel d’une gentillesse sans égale ! Les personnes à la réception étaient extrêmement chaleureuses, toujours présentes pour répondre à la moindre question. Elles ont même remarqué que mon mari fêtait son anniversaire le jour de notre départ et lui ont organisé une magnifique surprise lors de notre passage au restaurant — une attention qui nous a énormément touchés. Notre chambre a été mise à disposition bien plus tôt que prévu, et cela sans aucun frais supplémentaire ! Les chambres sont magnifiques, une super literie, entretenues par un personnel de chambre très consciencieux et d’une propreté irréprochable. Chaque matin, la chambre était parfaitement nettoyée : serviettes propres, lit refait, tout était impeccable. De plus, elle était très bien insonorisée. L’infrastructure est très belle et très propre, et tout le personnel fait preuve d’une extrême gentillesse. Le buffet était très satisfaisant. Un séjour que nous notons 10/10 ! Le Maroc est un pays exceptionnel et votre hôtel nous a permis de vivre ce voyage de la plus belle des manières. Nous recommandons vraiment cet hôtel !

Cons: Si nous devions vraiment mentionner de tout petits points d’amélioration : Un peu plus d’animation ; Un peu plus de variété au niveau du buffet, même si ce qui était proposé était excellent ; Mon mari a simplement trouvé que les alcools n’étaient pas très présents lorsqu’un verre était commandé. Nous pensons toutefois que cela est peut-être lié aux différences entre les alcools au Maroc et en Belgique.

Vanessa

2 months ago

9.0

Tout était très bien pour un 4* avec un tarif très intéressant en février; et un très beau temps. Je voulais juste me reposer et profiter du soleil à un coût relatif.

2 months ago

9.0

Personnels aimable et chaleureux. Chambre très spacieuse, pour une famille de 4.

Sitanand

2 months ago

8.0

Staff are really good, kids are secured around the swimming pool, life guard and entertainers for kids are always around. Highly recommend if you going with kids.

Kehinde

2 months ago

9.0

2 months ago

9.0

Adunoluwa

2 months ago

10.0

Lovely and neat

Cons: There was a smell in the room area downstairs

aziz

2 months ago

10.0

Doha

2 months ago

10.0

La disponibilité et l’accueille du personnel spécialement Hasnaa et Khadija

Cons: Rien à signaler

Michelle

3 months ago

10.0

Ali

3 months ago

10.0

الاقامة جد جيدة. شكرا جزيلا ل حسناء

Nabila

3 months ago

8.0

Le spectacle du soir et la chambre

Cons: Pas de diversification des plats , pas de recherche dans les plats

Stance Quirien

3 months ago

10.0

Het was heerlijk. Goed eten. Vriendelijk personeel. Het was ook lekker op een rustig plek met een goede verbinding naar de stad.

Car

3 months ago

5.0

Zineb

3 months ago

8.0

jaouad laayoun

3 months ago

10.0

Merci a khadija tizaf , mr mohamed et hasnae de la reception , ainsi qu'a abdelilah

Cons: L'accueil , le professionalisme et la propreté ..

fayçal

3 months ago

10.0

Mehdi

3 months ago

8.0

3 months ago

8.0

The staff and the facilities

Cons: The WiFi and mobile reception is very low . Since the property is away from city the shuttle serves can be more frequent

M’y+abderrahman

3 months ago

10.0

C’est géniale le service le personnel et les repas

Cons: La piscine c’est très petit

Zineb

3 months ago

9.0

Très belles vacances Merci tout l’équipe de be live expérience Marrakech

FOFANA

3 months ago

8.0

HASNA

3 months ago

10.0

Bonjour J ai passer un séjour incroyable, L animation était extra ordinaire, les animateurs étaient exceptionnel, la restauration au top, le service impeccable et standard, le personnel de la piscine agréable et à l écoute des clients, le personnel de ménage très efficace et ils veuillent sur la propreté des lieux je recommande vivement cet établissement Mille merci HASNA et son fils AMIR

Cons: Wifi trop faible

Dounia

3 months ago

10.0

L’accueil était très chaleureux, le personnel à la réception est au top et c’est très bien occupé de nous. Le manger était de bonne qualité et l’équipe d’animation était au top elle a rendu le voyage très agréable à travers les activités et l’accompagnement constant, c’est des personnes chaleureuses, respectueuses et attentionnées qui ont fait que notre expérience était mémorable (mention spéciale à pichou et Jihane). Gros big up à l’équipe de service aux bars et restaurant qui travaillent dur toute la journée pour nous offrir un bon service.

Eléonor

3 months ago

3 months ago

10.0

Adunoluwa

3 months ago

9.0

Murisiku

3 months ago

10.0

The hotel was so clean and professional staff special thanks to the reception staff Hasna .farissi manal for their support and kindness. We really enjoyed the holidays and what made it to special the manager ilham .

Cons: All good

Ahmad

3 months ago

9.0

Jeff

3 months ago

8.0

Personnel très sympathique et serviable, l' hôtel aura bientôt besoin d' être rafraichi

Cons: Un peu loin de la ville mais il y avait une navette gratuite

Sandri

3 months ago

10.0

Posto meraviglioso camere grandi e molto belle. Personale molto gentile specialmente Hasna è stata molto cordiale e carina con noi

Leif

3 months ago

6.0

Mat og service

Cons: Ingen ting spesielt

Mehdi

3 months ago

3 months ago

8.0

Sandy

4 months ago

7.0

Q7689GHsalvatorev

4 months ago

10.0

Nadege

4 months ago

10.0

btisam

4 months ago

1.0

Mauvais etablissement

5 months ago

5 months ago

10.0

Lovely hotel, all areas and room very clean. Very polite, respectful and helpful staff. Lobby bar always the perfect cappuccino. Nice size swimming pool and there is a free shuttle bus to marrakech center that has to be booked the day before. Food is alright, you will always find something even for fussy eaters. I booked three excursions within the hotel, day trip to Essaouira city and desert safari FANTASTIC!. The Chez Ali show I would not recommend it as very disorganised, though the equestrian show is great.

peter

5 months ago

10.0

Amina

5 months ago

10.0

Alexia

5 months ago

10.0

Super accueil à la réception. Nous avons eu une chambre duplex, joliment décoré, très propre, très confortable. Les repas sont très bons. Nous avons pu profiter de la piscine extérieure à la fin du mois de novembre car elle est chauffée.

Francoise

5 months ago

8.0

La propreté

Cons: Loin de Marrakech. Repas pas assez typiquement marocains.

Amina

5 months ago

10.0

5 months ago

6.0

rachida

5 months ago

7.0

Calme

Cons: Laps trop le choix au restaurant

Lukas

5 months ago

7.0

Food and drinks were great. Clean big room

Cons: A pool was worn-out a bit but that was ok. I was astonished that after paying 180e/night the staff at the reception asked us for 50eur cash deposit for potential room damages? No credit card, only cash. Very strange. Then they asked us if we want pool towels. I said yes and they asked us for 20e deposit per towel!!! In a 4 star hotel in the middle of the nowhere outside of Marrakech. So I thought it must be one hell of the towel probably with golden sewing or something. Instead we received an old, worn-out punk smelly towel that was loosing hair (so you were pink after trying)… i mean it was on not worth 2 Dirham… i suggest hotel to replace all towels or at least not take deposit as it is ridiculous.

hildek551

5 months ago

10.0

Lovely hotel,with very friendly people ,kind and helpfull. The food is delicious. Entertainment is great. The housekeeping did great job.

amylD1147ZZ

5 months ago

10.0

It was a very enjoyable experience and the entertainment and animation crew were really engaging - especially mourad mimi walid chinwi. Would come again :) the rooms were big and cleaned every day. The food was amazing and lots to choose from. Good transport into the centre. Would recommend.

Harm

5 months ago

10.0

988keirab

5 months ago

10.0

Entertainment team is brilliant Mimi,Mourad and Walid are all amazing and have a good laugh.hotel has great food and help with all your needs.

Wilma

5 months ago

9.0

Friendly helpful staff made our stay great. Accommodation clean, comfortable. Food lovely. Service extended after checking out until our time of departure.

Cons: Cannot find anything wrong. Maybe just recommend to add some spa services. And provide good maps of Marrakesh for walk around.

princessfausata

5 months ago

10.0

Great hospitality, clean room staffs very friendly and helpful. There services are excellent. Great value for ur money

Navigator49226952528

5 months ago

10.0

I love everything. The staff are pleasant and supportive. Just to mention, Bashir was pleasant and has good customer relationship.

Lepart

5 months ago

10.0

L’accueil du personnel a été au top , toujours à nos soins, une équipe géniale d’animateurs avec les beaux tee shirts rose 🤣tout était génial et restera marqué dans nos mémoires prêt à revenir

Cons: Rien n’est négatif tout est au top 👌

beranger

5 months ago

8.0

5 months ago

10.0

Over all every thing was good the entertaintment staff ,actvities the pink colour team,house keeping ,catering the welcome receptioinsit all were excellent . The food was good authentic i havent used the bar as I dont drink alcohol good transport Over all very good I will defentaly recommend my friends

221shekinahv

5 months ago

10.0

I stayed here with my sister, the hotel was really nice. The rooms were clean and big, the buffet restaurant was really nice and the food by the pool was good. The staff were lovely and friendly. 10/10 hotel

Twahera

5 months ago

7.0

Clean and friendly staff

Cons: Not much food options No basic slippers provided in the room Need to pay extra for beach towels

Gary

5 months ago

9.0

Staff were superb. Food very good. Highly recommend Great value

Petalhope

5 months ago

6.0

I stayed at Be Live Experience Marrakech with my family from the end of October to the beginning of November. We specifically chose this hotel because it advertised a heated pool, but unfortunately, it was freezing cold. There were plenty of adults sitting around the pool, but only children actually braving the water who could be seen shivering. We love swimming, but it was just too cold to enjoy. When I asked the staff about it, they didn’t seem to know why it wasn’t heated — I was told “we understand” but never given a clear answer. I was also told the pool is heated “in winter,” but when I visited, it was around 18°C at 10 a.m. — surely that counts as winter? Even when the air temperature rose later in the day, the pool never warmed up. Positives: * The free shuttle bus to and from the city centre was very convenient (we used it twice). * The snack bar served nice burgers, chips, and chicken strips. * The kids’ pool area is spacious and good for young children. * The bar serves decent coffee and drinks. What could be improved: The sofas around the lobby and bar were stained, often dirty looking. The leather type sofas had sunken in parts. Housekeeping is oddly managed. Towels are taken early in the morning (even with a “Do Not Disturb” sign up), leaving no hand towels until they return late afternoon. I had to ask for extra toilet roll daily. The bathroom had a persistent sewer smell; the staff tried to fix it, but it kept returning. The sink blocked up every day. Kids club was disappointing but we did make use of us — the staff member mostly sat there and didn’t engage with the children. I saw two cockroaches in the kids’ area, the air hockey table didn’t work properly (no air), and the foosball table was missing a few screws and handles. Late check-out was a hassle — I was sent back and forth multiple times (told to ask the day before, then the night before, then the morning of), making it hard to plan. Food is very basic but you won’t stay hungry. Don’t expect variety or high quality. Drinks are served in scratched plastic cups, and tables around the snack bar weren’t cleaned often. If you have food allergies, I’d strongly advise against this hotel. There’s no allergen information, cross-contamination everywhere, and no designated serving utensils. Only soya milk is available (from the bar only — no oat, almond, or coconut options). Overall, we made the best of our stay, but the cold pool, weak housekeeping, and poor food quality really let this hotel down. With a few improvements and better staff communication, it could be a great resort, but as it stands, it didn’t meet our expectations for the price we paid.

khayw2025

5 months ago

10.0

Like the hotel but too many children as I’m an adult with no kids. Loved the shop in the hotel. Owned by my very good friend Moh. Has the best personality and good quality oud and clothing. Will always come back to visit the shop highly recommend 10/10 perfect 👌🏿

Nicolas

6 months ago

10.0

Arnaud Sophie

6 months ago

8.0

Chambre spacieuse Le personnel est très gentil, et merci Mohamed qui s'occupe des excursions.

NOURDINE

6 months ago

5.0

No comment

Cons: No comment

emmaflossie

6 months ago

10.0

We spent 10 nights at this hotel - the rooms were comfortable and the grounds well kept. We spent our days taking part in darts, aqua aerobics and many other activities. The staff were all super friendly and there to help with anything we needed. The entertainment staff encouraged us to join in and were friendly throughout our stay. Highly recommend this hotel to base your holiday in marrakech :)

shannoncU7814EO

6 months ago

10.0

Just stayed here for 10 nights. All entertainment staff excellent and are so friendly and helpful. Hotel is spotless always kept clean.

harryjodieSwanley

6 months ago

6.0

The hotel is clean the staff are friendly. Sadly the pool didn’t look like it had been cleaned in a long time there was black mould all round the edges I did tell the reception and easy jet rep twice but they never cleaned it. Staff sadly came across as slow or not interested. Like we are paid to do this and that’s all we can do no more no less. No one thought of how they could make the hotel and peoples stay better. Who ever is running this hotel needs to take a long look at there self and think am I up for this job. There was many things that could have been done to make it a much better hotel. Food was the same every day for breakfast. Eggs eggs and more eggs. The omelette station was right in the middle of the help yourself buffet so while waiting for your omelettes to be made you have people pushing you out of the way to get to the buffet selection. It is only a small hotel and restaurant. There is a second restaurant this is very nice and the food is much better. I wouldn’t stay at this hotel again due to the condition and simple thing that could have been done to make it a better place to stay. It’s not a bad hotel but a clean pool and better organisation would go miles. The rooms are cleaned but it’s all done ass about face 3-4 times we had to go looking for clean towels at 6 in the evening as they would take them in the morning and not replace them until very late in the day.

Francoise

6 months ago

10.0

Personnel très à l'écoute et vraiment d'une grande gentillesse. Repas copieux délicieux avec de nombreuses spécialités marocaines. Pour les enfants également cet hôtel est parfait. La propreté est impeccable (merci notamment à Najib pour son professionnalisme)

Cons: RAS

6 months ago

8.0

alexis

6 months ago

8.0

Le personnel est très agréable,

callummB6149JI

6 months ago

10.0

I was here from the 9/10/25 to the 16/10/25 on a family holiday. The hotel was always kept spotless as well as the gardens and facilities. All of the staff were very helpful especially Mourad and Omar who were always making sure we were happy (and never had an empty glass). Overall I would highly recommend this as a family holiday

Mathias

6 months ago

3.0

Zimmer waren in Ordnung

Cons: Essen war leider überhaupt nicht akzeptabel

auggloop

6 months ago

10.0

Just returned from a 5 night stay. I read reviews before I went, and mostly, they are garbage. The hotel is a bit out the way, but that's fine. It's quiet. The staff on the whole were amazing, attentive, and so friendly. The hotel is very clean in all areas. The room we stayed in 1019, on the ground floor, was spacious with a huge comfy bed. Lovely big, powerful shower. Towels, yes, do not smell of bold liquid, but they dont smell off either. Buffet restaurant had more than enough variety for 5 nights, but beyond that, im unsure. Great salads and the tagines, but if you are fussy and prefer beige food, this is not the hotel for you. Kids would struggle if fussy. The snack bar is great for kids and has a good selection for adults. Pool little cold for me but I was slightly unwell. Bathing area is great. All in all its a lovely hotel and well worth a visit.

Amanda

6 months ago

6.0

Mafalda

6 months ago

7.0

Marine

6 months ago

8.0

Hôtel à 25 min de la place , navette qui circule gratuitement toute la journée. Personnel aimable, poli, serviable dans tout l’hôtel. Buffet varié et excellent. Chambre et literie parfaite Un séjour vraiment agréable !

Cons: L’eau de la piscine des enfants froide malgré les 30 degrés extérieur, ainsi que des toboggans en mauvais états. Piscine un peu trop petite, manque d’espace vert. Les équipement ne sont pas en super état, comme par exemple le billard.

victor

6 months ago

10.0

Alice

6 months ago

4.0

L’emplacement calme Buffet varié Personnel adorable

Cons: Le fait qu’on nous enlève les serviettes et les taies d’oreiller (?!!) pendant qu on était au petit déjeuner .. nous n’avons toujours pas compris pourquoi..

6 months ago

9.0

Propre, calme, personnel agréable et professionnel, très bon restaurant très varié

Nicolas

6 months ago

8.0

The staff are the best. All of them very friendly, helpful and accommodating. Lovely people that put a lot passion and care into their jobs

6 months ago

5.0

Hicham

6 months ago

9.0

Globers

7 months ago

7.0

La chambre est spacieuse, la petite terrasse agréable, dans l'ensemble la chambre était propre et les extérieurs sont bien entretenus. Les petits déjeuners, les déjeuners et dîners sont variés et pour tous les goûts. Le personnel est souriants et agréables.

Cons: La literie est déplorable, la musique trop forte et le mode détente autour de la piscine inexistant. Les transats sont pris d'assaut de très bonne heure et les touristes laissent leurs serviettes toutes la journée. Pas cool pour les autres.

carolynbE2674MO

7 months ago

6.0

Stayed here on a Tui all inclusive package holiday. Early flight which meant room wasn’t ready when arrived. Told to come back at 3. Deposit of £20 per person for room which would be refunded on checkout if everything ok. Problem was no list of what should be there to compare upon checking out. Food was ok, always found something to eat, even if was pizza . Separate kids section with plain pasta, chicken nuggets etc. Pools - children’s pool area, separate pool which had shallow areas for children which didn’t leave a lot of space for swimming. Pool entertainment and music daily. For me personally the music was too loud even away from the pool. Evening entertainment started at approx 9pm with the kids club. Again music exceptionally loud irrespective of the age range of their customers. Sunbeds weren’t an issue as we chose not to lie by the pool. Rooms clean. Bath towels taken away every morning and clean ones replenished around 4.30. Our room certainly had a bad smell when taking a shower. Drain smell . Staff were very friendly and helpful. Small shop in the hotel for souvenirs. ATM also in the hotel. Daily shuttle into Marrakesh which leaves on time, not waiting for anyone so make sure if you go out you have enough money for a taxi back.

Karine

7 months ago

10.0

Le restaurant, la nourriture est top le personnel est super 👍 Hasna et Manal à l' accueil sont vraiment super 😀👍.

turpintopdog

7 months ago

10.0

Anne-Sophie

7 months ago

9.0

Disposition de la chambre, confort, choix du buffet

Mushfiqur

7 months ago

8.0

The hotel offers multiple shuttle service to the main city at a fixed time. Without that shuttle it's not possible to go to the main city. The people working there very supportive and helpful. They have a wide range of food and good range of activities.

Cons: Wi-Fi was awful. There's literally no internet was in the room. Only lounge area has the good Wi-Fi signals. We complained several times but the hotel couldn't fix it. The hotel is quite far from the main city and it's in the middle of nowhere. So if you want to go and visit the city it's very difficult as you won't see any taxi outside the hotel. Also being a Muslim country I was expecting a bidet facility in the toilet and a prayer mat in the room. But the hotel don't have it. This hotel is targeting mainly European people who likes alcohol. We were staying 3 people and were provided 2 single bed along with a sofa bed. It's the same size if 2 people were staying in that room. Considering the amount of money they charged they could have given a large room with 3 actual beds.

Maunoir

7 months ago

9.0

Dans cet établissement, j’ai apprécié la gentillesse et aimabilité de toute l’équipe, quelque soit au bar , restaurant, animation, et surtout de Hashna à la réception très très aimable, souriante et Mohamed aux réservations des sorties.Mon ami et moi même vous remercie pour tout ,cela nous a fait du bien même pour un court séjour à déconnecter de notre quotidien. Vous êtes au Top.

siham

7 months ago

7.0

Canadagda

7 months ago

7.0

El personal era muy amable y atento.

Cons: La comida deja mucho que desear, no hay variedad y tampoco es de mucha calidad. Avisamos 2 veces desde el primer día que el desagüe de la ducha estaba atascado hasta el punto de desbordarse y no se solucionó en ningún momento. También, en el diseño del baño, no hay intimidad ya que desde la zona de dormitorio se puede ver a quien está sentado en el váter. Se podría poner aunque sea un vinilo traslúcido para que no se le vea tan expuesto.

Verified traveler

7 months ago

4.0

0 confort matelas on dirait une bouée reveil avec mal de dos Bruyant Restaurant moyen

João Pedro

8 months ago

8.0

Hospitalidade e área para as crianças.

Cons: As camas eram inclinadas e demasiado macias.

8 months ago

9.0

Ibtissame

8 months ago

9.0

La nourriture La propreté de l’hôtel en général + chambres Les employés toujours sympathiques et serviables Les animations

Cons: La literie est mauvaise

Megan

8 months ago

8.0

Loved the room! The best was super comfy. The pool bar was such a good area

Cons: The entertainment was very loud at night and found it hard to sleep.

hind

8 months ago

8.0

Rien a dire sur la propreté. Le Buffet était bien variée

8 months ago

10.0

L ambiance, l humour et surtout la tranquillité

Othmane

8 months ago

9.0

Courtieux

8 months ago

9.0

Personnel excellent, propreté des lieux, restaurant, piscine ,cadre exceptionnel Navette gratuite (dommage quelle ne fasse qu'on seul arrêt au centre de Marrakech)

Cons: Un peu loin du centre (25 min de navette) Manque de taxi à proximité

Cathy

8 months ago

10.0

Benjamin

8 months ago

8.0

L’équipe d’animation était au top 👌👌👌

Yuliya

8 months ago

543joh

9 months ago

8.0

Arrived at the hotel after an early flight and was hoping that our room would be ready on the off chance but sadly it was not and we did have to wait until the official check in time for it to be ready so I’d advise to pack swimwear in your case in case you arrive early too. The staff are all super friendly and happy to help with any queries you have. Upon arrival in our room we weren’t given any towels and no pillowcases so had to visit reception again to ask for these but the issue was quickly rectified. The room was spotless and was a modern standard. The only issue with the room was that there were a few ants in the bathroom and one day I came back to the room and had them swarming on my toothbrush. Also the smell of the drains in the afternoons was horrible and we had to ensure the bathroom door was constantly closed to eliminate the smell from the room. The sun loungers on the terrace outside the room were a nice addition if you wanted to have a quiet sunbathe in privacy. The pool was nice. Great temperature and it was nice having different levels in the pool. The sunbed situation wasn’t ideal. If you arrived at the pool after 9am or there abouts then you had absolutely no chance of getting a sun lounger as they are all reserved even though the rules state that you cannot reserve beds. The drinks at the pool were nice but a bit weak and didn’t really taste like what they should do in terms of cocktails but the ones at the inside bar were pleasant and definitely tasted better. The restaurant served a wide range of food. Something for everyone including traditional foods, salads, pastas and pizzas, kids area and food cooked to order. The pool bar also had nice quick eats at lunchtime like burgers and pastas to save you having to go inside for lunch. The a la carte restaurant was nice enough but wasn’t a huge variety there and the starter we had of the pastry dish was so dry we didn’t manage to eat it all. The main course though was delicious and dessert and we really enjoyed those. In terms of the room deposit, we got ours back with absolutely no issues and paid it using a credit card and it went back into the account within a couple of days of checking out. Overall a lovely stay here and I would recommend for families especially and a cheap get away to Marrakesh. Thank you for a lovely stay!

68daniellah

9 months ago

6.0

We arrived in July - first day of our summer holidays. Easy transfer from airport. Check in isn’t until 3pm, but you are given your wristbands as soon as you get there so can start to enjoy holiday. Worth getting pool towels, paying EUR20 deposit but can change every day! EUR50 for room deposit. We paid cash and got the deposit is back within 20 minutes of check out! Food - its nice. Breakfast wasn’t the best organised, we arrived at 7am most mornings and so many empty trays. Lunch is just manic, not the hotels fault, but people are just crazy when it comes to food. Evening meals, food is lovely, salad is amazing. Al A Carte is well worth a visit! A BIG shout out to Elbachir… He made our holiday. He was so attentive at Breakfast and Lunch, and made our little boy feel very special. Sunbeds - Wow! Hotel need to enforce the no reserving rule. If you aren’t down by 7am, no chance of getting a bed! Drinks - Not bad. A bit samey, but the beer was cold, the wine was nice. Cocktails are okay, but we’ve had better - might just be personal taste. Rooms - lovely. We stayed in the standard double, and couldn’t fault it. Beds are comfortable, bathroom is the best we’ve had! Blackout curtains. Coach to Marrakech - Do it! The coach is very well run. On time. Couldn’t fault! Location - Middle of nowhere. You can’t walk anywhere. Which in turn makes the pool VERY busy, and the sunbed situation worse! So just prepare for that. Kids Splash Area - it’s okay. A bit dated, slides are a bit slow, but kids love it! Pool - AMAZING! I’ve never known a pool like it, so many levels, you can sit on the side, in the water, which kids play. Nice to cool down without actually swimming. Long review, but all in all, a great holiday, which was made by the staff being amazing, couldn’t fault any of them.

Alison

9 months ago

7.0

L'accueil chaleureux et courtois, la propreté, la variété du buffet au self, le duplex spacieux.

Cons: L'animation : planning identique chaque jour, la soirée karaoké était plutôt la soirée de l'animateur... Le restaurant de l'hôtel (pas le self) possible 1 f/sem, j'ai été malade plus d'une sem (bactérie attrapé certainement avec la pastilla aux fruits de mer). Impossible d'avoir un transat si vous arrivez après 8h30 (serviettes laisses une journée entière sans que les vacanciers soient présents) il devrait comme dans d'autres hôtel faire photo et libérer transat si personne au bout d'une heure 30/2h

Talal

9 months ago

8.0

monis480

9 months ago

10.0

The hotel is really nice and family friendly, the rooms were nice and clean, the location was good too it wasn’t too far from the city/market and airport. The staff was really friendly too and tended to all our needs especially Khadija PR and the restaurant/bar staff. I would recommend this place

Karim

9 months ago

8.0

Lynda Nkem

9 months ago

10.0

The question is what dont i like. The resort is amazing and the staff? What can I say? They are all nice and always out to help you solve even the smallest problem. Let's start with my arrival at the hotel. I had an issue with my booking and felt very frustrated. Hasna at the reception and Khadija from public relations went the extra mile to resolve the issue. They took the trouble to call a manager who was on leave at the time. Not only did I get a discount on the quoted price but I was also upgraded free of charge. The room was top notch. Everything about it was luxury. The facility itself was kept impeccably clean. There were always cleaners around....I just can't fault this resort, even if I tried. The restaurant staff were amazing. They treated guests with utmost respect and they were always on a look to assist, be it topping your drinks, clearing your plates or just a smile. ElBachir was exceptionally nice in his provision of service. The entertainment team were absolutely magical....well done guys. Especially Pitcho who always wore a smile on his face and the one and only Chinwi. I would like to say well done and thank you to everyone from the resort management to all the staff for making our vacation an absolutely enjoyable one.

Cons: I just can't find anything to fault about this resort or vacation.

U3097DMlukej

9 months ago

8.0

Just got back a 7 day stay at the be live experience, the hotel is lively and has a great atmosphere, staff are friendly and helpful. Theres access to 2 pools one being more child friendly, ping pong tables and some light entertainment in the day, Theres also an adults only part at the back of the kids pool. The small shop in the hotel is handy to grabs drinks and snacks and a few bits to the take home as souvenirs. Rooms were spotless and towels changed daily along with bottles of water. Although the hotel is nice and the staff are friendly there are a few negatives, it states that reserving of sun beds was not allowed and that anyone reserving sun beds would have there towels removed this was not the case at all, most morning I’d come out at round 7/8 and almost all the sun beds had gone by 9am they’d all gone completely, we had a 7 month old baby with us and couldn’t even get a seat. When we complained to the staff at reception nothing was done about it and they just pulled sun beds off people’s front porches which wasn’t solving the issue. The pool bar was swarming with wasps and the staff were more interested in chatting with themselves than serving, also I would advice to take or buy a water bottle cause the plastic cups weren’t very clean and saw a few kids playing with them in pools. The food wasn’t brilliant either most of the it tasted off and had the same off smell to it , there wasn’t a lot of variety either. The drinks machine in side the restaurant had ants crawling across it and they were even on the counter. To sum it all up the hotel is nice is nice but the food was a let down

9 months ago

6.0

Pros - Clean and relatively quiet room with decent air con. - Decent sized bed - Not a massive resort (which can be a good and bad thing) - Pool isn’t massive but it has different levels and is good for all ages. - Omelette station in the morning which was nice - Good entertainment options throughout the day - Live band was good - Free bus to the medina. - Staff appeared to be friendly and helpful, especially the lobby bar tenders. - Lots of sunshine! Cons - Not the cleanest around the pool. Beds, tables etc weren’t cleaned, parasols were in poor condition. The pool area was piled up with plastic glasses throughout the day. - No bottles of water from the pool and everything was served in plastic cups some with cracks which is not hygienic at all! - Wasps/honey bees - which probably isn’t helped by the glasses and floors. You couldn’t take your time with a drink as they would start to appear. - Pool doesn’t open until 10am which isn’t ideal for kids, especially when that’s a cooler time to be out. - Food wasn’t the best with a lot of the same options. One night we got undercooked chicken skewers which could have given us food poisoning. - Free shuttle to the Medina. The bus seemed to have weird operating times and the one time we went on it, the bus was roasting hot with little air con! - Hotel has nothing around it other than a fuel station. There is no where to go for an evening walk. Overall we had a week in the sun. It was a good deal for the holiday, I would have been unimpressed if we had paid any more than we did.

94joshc

9 months ago

8.0

Room: Clean, tidy & comfortable. The aircon wasn’t that great, so we thought. After asking for a fan from reception, they sent someone to investigate & fixed the issue - quick to resolve. Hotel: Around reception & the lobby bar, it was absolutely spotless. Service from Youssef & Houssni was brilliant. There was another gent working most evenings but didn’t catch his name! All three were always so polite & friendly. Free shuttle service to town is offered by the hotel, to be booked at least the day before. You can leave at 09:15, 10:30, 15:30, 17:30 or 20:10. Takes about 20-25 minutes to get there. Returning times: 12:30, 13:45, 18:30, 21:00, 23:00. The al a carte restaurant is only open a few evenings so be sure to book that when you check in. Food was good. The chocolate dessert is incredible. Pool Bar: Great service from Omar. Yes, there is issues with Honey Bees, but that’s to be expected when you have an outside bar. Food is made to order, so fresh & tasty. A selection of burgers, pizzas, sandwiches & salads are available. Buffet Restaurant: Plentiful & tasty. Lots to choose from & never had a meal where I couldn’t find something to eat. Fresh pizzas are the highlight. Might be a bit tricky for a picky eater. Entertainment: Standard pool entertainment. Evenings there was always something on, whether around the pool or in the theatre. Pitcho was great. Overall, we had a fantastic stay and would definitely return. A side note, the listed cocktails on the menu are quite limited however if they have the ingredients, you can ask for whatever you want. Tequila Sunrise, Sex on the Beach, etc. Sunloungers are difficult to secure after 08:30/09:00ish, so be sure to get your towels out. This is where I think management should enforce their policy of not reserving sun beds. There are a lot of beds we saw with towels but not used for the day. We would’ve used the adults only area right at the back (behind the two slides) but there was enough umbrellas up there for respite from the sun. Some small bits & pieces are a bit tired & worn. Missing tiles in the pool (not as dramatic as it sounds), cracked/broken slaps around the pool area too. We were quite nervous based on other reviews however we had a fantastic time and would definitely return.

9 months ago

10.0

Funcionarios , Quartos, limpeza, Atendimento, simpatia, educação, animadores espetaculares, fotógrafo, festas, divertimento tudo! Ate um dia Be Live Experience Marraquexe Palmerie- All In Inclusive 🙂

Cons: Nada a dizer...

Ana

9 months ago

10.0

Fomos em família, correu tudo muito bem , desde o alojamento, higiene, refeições excelentes para todos os gostos mas também com comida típica de Marrocos e acrescentando um staff espetacular e sempre muito atenciosos , recomendo o hotel sim

Cons: Não tenho a criticar

Tishara

9 months ago

1.0

Rajaa

9 months ago

9.0

Very clean Professional staff Nice food variety

Cons: Small pool & small aqua park

laila

9 months ago

5.0

Cons: Vraiment décu de l'animation de la soirée d'AID ADHA , des danseuses bresiliennes presque nue un théme qui ne va pas du tout avec l'aoccasion de la féte d'Aid. C'etait nul.

Shirley

9 months ago

8.0

Lokman

9 months ago

7.0

1) Propreté 2) Isolation sonore des chambres 3) Personnel serviable et souriant 4) Ambiance globale 5) Navette gratuite vers la médina 6) Bonne ambiance lors des soirées au théâtre.

Cons: 1) Très mauvaise literie. 2) Climatisation qui deverse directement sur le lit, sans possibilité de changer la directement d'aire. 3) Climatisation centralisée sans télécommande. Pour agir pendant la nuit, il faut se lever vers l'unité de commande. 4) Buffet très peu varié. On mange presque la même chose tous les jours. 5) Piscine petite par rapport à la capacité d'accueil de l'établissement. 6) il faut payer un supplément pour avoir les Serviettes de piscine 7) Mauvais rapport qualité/prix

nabiha

9 months ago

10.0

staff were amazing and extremely accommodating

10 months ago

7.0

Le confort et les repas

Cons: Le niveau d'expertise des animateurs est très médiocre

W2824LLgarym

10 months ago

10.0

We were really pleased with our stay & had an excellent time.At check in there was local taxes equivalent to £18 to pay plus £40 room deposit.These can both be paid by card or cash with the room deposit being refunded after check out.Our arrival was late evening and the hotel had kindly left us some food in our room which was thoughtful.Our room(#1122) had a very good pool view and was very well maintained.Room was cleaned daily to a high standard with fresh towels daily and bed linen changed regularly.The room had a free safe & fridge with bottled water replenished regularly.The air con was superb in our room and was very quiet.The food in the buffet restaurant was very good & of a good temperature.There was sufficient selection to always find something to eat and often themed nights.There were a couple of times where there were ants around a coffee machine/drink station but accept this hard to keep on top of.The food in the pool bar was also very decent hence we ate there most days for lunch.The drink service overall was very good albeit the cocktails weren’t the strongest and occasionally the lobby bar at night did get a bit busy with a queue developing.The pool overall was well designed & was of a good standard.Yes the pool did get slightly murky as the day went on but this has to be expected with multiple people getting in having applied sun creams etc.We never had a problem getting a sunbed albeit we always got there about 9am.The staff throughout were very friendly & amenable including the reception & the cleaning staff as well as those in restaurant & bars.The night entertainment was good & varied to the point we didn’t leave early any night.The animation team including Smiley & Chinwi in particular were excellent encouraging participation without being overbearing.Daytime activities included archery,daily darts,aqua gym/aerobics,water polo & ad hoc other games & activities.We have to make a special mention about Pitcho as he’s a 1 man entertainment machine always making us a laugh and smile.If he doesn’t put a smile on your face it’s more of a you problem.The only slight downside for us was the location being quite a distance from things but this seems to be commonplace in Marrakech.Would certainly recommend.

Lea

10 months ago

8.0

Cons: L animation manquait de qualité les spectacles font amateurs mais on note l effort fourni Manque de produits locaux notamment au petit déjeuné Le Check out était long manque d organisation Au bar seul un ou deux serveurs présents ce qui n est pas suffisant quand il y’a beaucoup de monde et la queue

turc

10 months ago

10.0

ItsRg

10 months ago

10.0

10/10 experience, thank you soo much Ilyass and rest of the entertainment team for making it an unforgettable holiday! Would highly recommend, amazing service!!

Canan

10 months ago

8.0

Hôtel sympa avec de l animation.

Cons: L’eau de la piscine n’était pas propre

Mohammed

10 months ago

10.0

10 months ago

7.0

Johanna

10 months ago

7.0

Fatima Zahra

10 months ago

9.0

10 months ago

4.0

Cet établissement ne correspond pas à un 4 étoiles mais plutôt à un 3. Les chambres sont convenables mais sales et la climatisation ne fonctionne pas donc moustiques et moucherons. Une infection. Au restaurant principal c’est pareil : une climatisation inexistante et des boissons servies chaudes. On doit se servir à un comptoir où repose des bouteilles en plastique à la disposition de tout le monde : aucune fraîcheur et aucune hygiène. Pour la piscine, c’est des transats si serrés que vous dormez sur votre voisin et ils sont d’une saleté ! Et elle est tellement petite. Tout au alentours est sans confort à l’image du reste Passez votre chemin car cet hôtel est cher et vraiment sans intérêt

Mly

10 months ago

7.0

Raquel

10 months ago

9.0

Das instalações.

Cons: Que as regras existam, mas não sejam cumpridas. No check in entregam folha com regras, mas não as aplicam. As espreguiçadeiras estão sempre a ser marcadas com toalhas e nada ocorre. O som da animação tem momentos em que está demasiado alto e tivemos uma noite em que a animação junto à piscina gerava um barulho estrondoso. O agendamento do táxi no final foi um problema chato, porque não agendaram e gerou um mal estar com o taxista que insistia que queria fazer desvios pelo meio.

Youssef

10 months ago

9.0

Fw974

10 months ago

9.0

11 months ago

8.0

Hotel à taille humaine Personnel très serviable et agréable Buffet de qualité

Cons: La pataugeoire n'était pas chauffé c est un peu dommage elle est était gelé. La piscine elle était chauffé et s'était très appréciable. Un tapis de coursse en panne et non réparé ( c etait un peu la queue si tu voulais courrir ) Manque de balle pour les tables de ping pong ( 2 seulement pour les 2 tables )

Alicia

11 months ago

5.0

Cons: Piscine beaucoup trop petit .. Trop de bouées par rapport à là superficie de la piscine. Musique trop forte Animation inexistante Le buffet pas varié Manque de transat obliger de ce levée tôt pour réserver sont transat

11 months ago

9.0

Le personnel est très agréable et à l écoute. Buffet varié et en grande quantité. Chambres sont propres et spacieuses. Le seul bémol : manque une navette le matin et une l après midi pour rejoindre le centre de Marrakech plus facilement.

Flore

11 months ago

10.0

Personnel très agréable, parfait pour les familles avec enfants. Très calme et nourritures excellente

Togarasei

11 months ago

10.0

Suzanne

11 months ago

1.0

The bedroom was fine, good life guard, nice bar staff and food and beverage staff.

Cons: Poor quality food and juices all diluted. Absolutely not the place for a restful holiday. Animation and music pumping all day long. Pool packed with families. I tried to check out on arrival as met with a drunken hen party, then heard about a drunken fight in the swimming pool but was told I would lose my money and the adult only hotel is full. Large families hogging all the sun loungers. More three star than four. I ended up leaving a day early to get some peace and quiet.

Togarasei

11 months ago

10.0

Hady

11 months ago

6.0

L hotel est propre bien entretenu, les chambres duplex sont magnifique et hyper confortable avec une literie de tres grand qualité ! Le personnel est tres aimable et a notre disposition.

Cons: La temperature de l espace aquatique enfant est glacé, les deux grands toboggans ne glissent pas. La grande piscine est trouble. Notre erreur est d avoir oublié que ALL INCLUSIVE signifie Alcool a volonté donc ce n etait pas notre ambiance car nous ne consommant pas d alcool. Beaucoup de touriste qui consomment l alcool des 10h du matin au bord de la piscine. La qualité du buffet petit dejeuner, dejeuner et dinner est limite limite en terme de qualité, 3 jours est le maximum.

Faith Isimwenmwen

11 months ago

8.0

We enjoyed our anniversary stay. We requested for room decor which didn’t meet our expectations but overall, great experience

Alice

11 months ago

1.0

Cons: Loud music, bad food

laurent

11 months ago

7.0

Petit complexe très propre à taille humaine. Accueil impeccable. Très bon personnel attentionné. Un Merci à M.El-Bachir. Equipe d'animation joyeuse et dynamique. Bar bien au-dessus de la moyenne à Marrakech.

Cons: Restauration qui manque de thèmes donc pâtes, un peu de tajine, peu de couscous. Pas de spa et massage dans les locaux de l'établissement. Très très petite piscine fumeurs , eau commune avec les petits et leurs couches. Nettoyage des abords déversé dans le Debord de la piscine. Je n'ai jamais vu une eau aussi Sale, on ne voit même pas ses pieds. En résumé, nous avions une belle chambre duplex avec le prix qui va avec dans un hôtel 3 étoiles. Donc bon choix hors saison au prix le plus bas pour une chambre simple.

Naomi

11 months ago

10.0

Jade

11 months ago

8.0

Maria

11 months ago

9.0

abdelhamid

11 months ago

9.0

I stayed at this hotel for 3 days with two adults and one child, and overall, we had a great experience! The staff were truly excellent — especially those from the animation team (big shout-out to Pitcho adil, Jiji and other guys for thier amazing energy and kindness ), the restaurant, and the bar. They were always friendly, smiling, and attentive, which made us feel very welcome throughout our stay. Our room was clean, comfortable, and spacious enough for the three of us. It was also very quiet at night, which we really appreciated for a good night’s sleep. The pool was clean , although it is a bit small,still perfectly fine for a refreshing dip. Food was of good quality overall, with enough variety to keep things interesting during our stay. As for coffee lovers, just a heads-up: the machine coffee at breakfast is basically instant Nescafé, so don’t expect anything special there. However, the coffee at the lobby bar was much better and definitely acceptable if you're looking for a decent cup.

Cons: the bed was a bit noisy when getting in or out, which could be improved for more comfort. we missed having more barbecue options — there was only barbecued sausage available for one day, which was a bit disappointing for those who enjoy grilled food.

Severine

11 months ago

8.0

Olivia

11 months ago

9.0

Clauw

11 months ago

9.0

Het lekkere eten Vriendelijk personeel

11 months ago

8.0

Rebecca

11 months ago

8.0

Bel hôtel bien entretenu dans l’ensemble (le carrelage autour de la piscine mérite d’être remis à neuf), chambre agréable, personnel très serviable et sympathique, bonne qualité du buffet pour un « All inclusive », navette à disposition sur réservation pour aller dans la médina

Cons: Musique autour de la piscine beaucoup trop forte par moments, transats réservés à la journée par des gens qui laissent leurs serviettes dessus, ce qui oblige à faire de même tôt le matin, mauvaise insonorisation des chambres, et lit très (trop) mou

11 months ago

8.0

Ercan

11 months ago

8.0

Belle chambre

Cons: La piscine était trop petite

11 months ago

6.0

Mehdi

11 months ago

10.0

La réception très serviable et toujours à l’écoute, merci à Hasna en particulier

Rachid

1 year ago

1.0

Je déconseille cet hôtel, la qualité de l’hôtel n’est pas à la hauteur du prix, le personnel, pas très accueillant, nous sommes arrivés et l’un n’était pas fait ils ont déposé les draps de devant la porte, la nourriture, pas top non plus c’est pas très propre

ALI

1 year ago

9.0

Justine

1 year ago

8.0

Olga

1 year ago

8.0

hinde

1 year ago

8.0

Khadija and Lamyae were absolutely fantastic. I complained at the réception one evening. Next day they called to understand the issue, apologized and made sure the rest of my stay was as good as possible. Thanks to them, they made my stay super enjoyable. Thanks you ladies i will certainly come back because of you!

Cons: Could have a bit more entertainment for kids 10 years old.

ilhame

1 year ago

6.0

ABDELILAH

1 year ago

10.0

Houda

1 year ago

7.0

1 year ago

10.0

Othmane

1 year ago

10.0

Tout était top et le personnel est exceptionnel surtout Mme Hasna à la réception M.Abdelilah et Brahim qui nous ont bien accueilli.

Cons: Ras

claudia

1 year ago

7.0

Le ménage et la bouteille d’eau tout les jours

Cons: À mon arrivée les oreiller étaient sans taie d’oreiller il yavais que une serviette pour 4

CHANTAL

1 year ago

10.0

nadia

1 year ago

1.0

Personnel très gentil

Cons: La nourriture laisse à désirer niveau qualité . Fruits pas mûrs , pas de pain complet , musique désagréable pendant les repas rendant la pièce bruyante

Matthieu

1 year ago

1 year ago

7.0

Balázs

1 year ago

9.0

The staff was very kind, the place was very clean and the option for free transfer into the city was very useful.

1 year ago

8.0

Izabela

1 year ago

9.0

La chambre duplex est grande, lumineuse, comfortable, possède 2 salles de bain, un frigo, un coffre fort et une bouilloire. La notre donnée sur la piscine, une superbe vue, mais un peu bruyant. Le seul point négatif c'était un odeur d'égouts, une équipe a été envoyé pour mettre du javel, mais on s'est aperçu que l'odeur venait plutôt de la climatisation. Il ne faisait pas trop chaud en avril, alors on l'a éteint. La piscine était chaude, du bonheur ! Sûrement chauffée la nuit parce que fin journée les températures étaient autour de 15 degrés. La musique un peu trop forte à la piscine mais les animations amusantes, même si on ne participe pas, c'est cool pour regarder. La nourriture était très bonne, on a pu avoir autant d'eau en bouteille qu'on voulait en demandant à la réception la livraison à la chambre. La navette au centre ville très pratique, il faut réserver tôt la veille pour le matin. On a vu un spectacle du soir, Latino, les danceurs professionnels puis une petite soirée dansante, super agréable !

Cons: L'odeur d'égouts venant de climatisation, il faudrait la nettoyer plus souvent. La distance du centre, mais la navette est très pratique.

tarik

1 year ago

7.0

Cedric

1 year ago

10.0

La vue sur la montagne et le calme de la chambre.

Cons: Tout était parfait.

MARINE

1 year ago

10.0

Très bonne expérience dans cet hôtel. La réception disponible et très réactive. Mohamed pour les excursions au top. Le personnel de chambre, des animations et des bars/ restaurants aux petits soins. Hôtel très propre, repas très bons. Je recommande fortement cet établissement nous avons passé une très bonne semaine de vacances tout était parfait. Autant pour faire la fête que pour se reposer.

Mónica

1 year ago

9.0

Só dar so good. We recommend. Calm hotel with very nice environment.. really good food and drinks, really suprised with the food on the bar, one of the best ones, a lot of options and really good ones, usually just have burguers fries and pizzas, but in here you have omelettes, very good hot sanduíches, salads, really good. Rooms very clean and good size..

Philippe

1 year ago

8.0

Nous avons beaucoup apprécié la qualité des repas, le service du personnel du restaurant et de l'accueil la qualité de la chambre Très bon point pour le personnel de ménage en général, l'hôtel est très propre

Cons: Nous n'avons pas du tout aimé le personnel d' animation qui d'ailleurs ne fait rien on se demande pourquoi ils sont là Et surtout ne pas descendre aux animations du soir dans la salle sous l'hôtel laissé à l'abandon, la volonté de l'hôtel n'est vraiment pas tournée sur l'animation donc pourquoi en faire Même certaines personnes au bar pas très sympa mais pas tout le monde La piscine pourrait mériter un entretien sur le manque de carrelage

Newran

1 year ago

8.0

Overall, a great stay and definitely value for money

Farouk

1 year ago

10.0

1 year ago

8.0

Le personnel en général,mais aussi ceux de la réception, Manal, Hasna très professionnel. La propreté de l'hôtel et de la chambre . Le confort

Cons: La nourriture, le peu de choix, aucunes activités aucun jeux collectif proposées dans le kids club ( dommage).

Bérangère

1 year ago

9.0

Un tres bon sejour au be live expérience, pas trop excentré de la medina, tres bon accueil, personnel toujours souriant, agréable et aux petits soins. Les navettes pour aller au centre ville sont faciles à reserver et bien organisées. La restauration était variée et de qualite. J’ai également profité de la salle de sport, bien équipée. Nous y retournons très certainement.k

Boggart

1 year ago

6.0

Nous avons passé un agréable séjour à l’hôtel Belive expérience Marrakech. Cependant, je tenais à noter certains éléments durant notre séjour . La propreté des chambres est à rediscuter, ce n’était pas Sales à proprement parler, mais ce n’était clairement pas ultra propre Les photos que je mets en commentaire, front, preuve de ce que nous avons pu avoir. Pour être tout à fait honnête, la nourriture n’était pas non plus exceptionnelle, on va pas dire que c’était mauvais parce que des personnes travaillent dures pour produire cela. Cependant certains plats et certains légumes ou même certaines viandes n’avaient pas forcément de goût ou au contraire, un goût assez prononcé comme si elles avaient été lavé avec un ingrédient. L’isolation des chambres aussi est inexistante ce qui le matin ou le soir, en fonction des personnes qui rentrent et surtout avec les enfants qui font du bruit pouvaient être clairement gênant. Enfin, nous ne pouvons que féliciter le personnel qui a été totalement charmant tout au long de notre séjour .

Ronald

1 year ago

8.0

Supers animations par Pitchou Bon séjour pour une famille

Marie

1 year ago

6.0

L’accueil, la gentillesse du personnel, la propreté des chambres, belle salle de bains, le service de navette gratuit, rideaux occultants. Convenable rapport qualité prix.

Cons: Chambre mal insonorisée, piscine vieillissante, transats abîmés , sol très glissant à la piscine, buffet pas vraiment varié, rien de prévu au petit déjeuner pour un départ avant 7h du matin

Ilham

1 year ago

10.0

Staff à la hauteur, professionnel, accueillant et souriant spécialement Manal,Halima et Bachir

Karen Lee

1 year ago

9.0

laure

1 year ago

5.0

1 year ago

6.0

Oumaima

1 year ago

7.0

Agréable séjour. Le personnel souriant et serviable. La chambre était propre . Le buffet était correct.

Ali

1 year ago

5.0

Abdellah

1 year ago

7.0

Emplacement verdure climat

Cons: Clim non fonctionnelle - Dégradation de la menuiserie - Lits non confortables - Chasse d'eau

Khalid

1 year ago

8.0

Adil

1 year ago

7.0

Personnel très agréable Propre

houda

1 year ago

7.0

l ambiance l'animation les repas, le chef était très aimable et aux petits soins

Cons: le bruit des unités de climatisation nous ont empêché de dormir. j aurais aimé gardé les chambres que j'avais réservé que dextre surclassé dans une suite avec un bruit intenable.

1 year ago

6.0

The property was clean with lovely spacious rooms, well kept grounds and helpful staff

1 year ago

8.0

We arrived and was plesently happy with the hotel. The following morning found out that the snack bar opened at 10am great but cant get food till 1pm unless u want breakfast food which wasnt great and no ice creams either. The staff were very helpful and even on late check out which we did till 3pm as wasnt leaving till 4pm got to keep our all inclusive wrist band which was good

Jenny-Evelyn

1 year ago

9.0

Sehr schönes und gepflegtes Areal. Bequeme Sonnenliegen. Sehr schöne Zimmer, unseres war zweistöckig mit 2 Badezimmern und Balkon mit Blick auf den Pool. Die Klimaanlage diente auch gleichzeitig als Heizung (Wir waren anfang März da, es wurde recht kalt in der Nacht) Der Shuttle in die Stadt war super! Aber sonald man sein Ticket im Zimmer vergisst hat man Pech gehabt und der Shuttle wartet nicht. Das Abendessen war richtig lecker und vielfältig, auch mit traditionellen marrokanischen Gerichten und nette Bedienung. Pool war beheizt.

Cons: Plastikbecher waren (vorallem an der Poolbar) sehr dreckig (war sehr unappetitlich) & als ich fragte ob er mir einfach die halbleere Wasserflasche mitgeben könne, anstatt dass er mir das Wasser in den dreckigen Becher leerte, sagte der Mitarbeiter nein. Um Pooltücher zu bekommen muss man zuerst mit der Kreditkarte an die Lobby um sich “Poolkarten” zu holen (25€ Pro Karte Depot) und dann kann man erst sein Badetuch abholen. Fand ich ein wenig umständlich.

Nelson

1 year ago

3.0

Cons: Quando cheguei ao hotel foi me pedido um valor superior ao que foi contratado pelo booking

Erwin

1 year ago

8.0

Het hotel was verzorgd zonder overdreven luxe. Het eten was gevarieerd en lekker. De bediening uitstekend. De mindere ligging werd perfect gecompenseerd door de pendelbus die 4 keer per dag naar het centrum ging.

Cons: Iets te harde muziek aan het zwembad

jessicawA3414LK

1 year ago

4.0

We are currently staying at this hotel, true to its name - an experience indeed! We have previously visited the BeLive Collection next door and if you would like a pleasant stay I would recommend staying there instead! During this time I have witness a child almost drown and other holiday makers have to pull her out of the pool due to ‘lifeguards’ lack of pool supervision. During the week we have been here I have only ever seen the lifeguards engage in cards and ping pong games - not once have they ever looked at the pool. The pool has many pool tiles missing from the floor and the broken tiles still remain within the pool. I agree with other reviews regarding the kids club - I have never seen this in operation. Entertainment team seem to spend more time on their phones than doing anything remotely related to their job. Don’t even waste your time going downstairs for the evening entertainment, and there hasn’t been one mini disco the whole week we have been here. There is nothing going on in the evenings which is such a shame because the BeLive Collection do such a good job at evening entertainment! At the evening bar staff will also not come to bring drinks (unless you are one of their chosen few favourites - this applies to the restaurant as well). The food is very basic and is repetitive, I would recommend getting out of the hotel for a descent meal. The restaurant staff are VERY on top of cleaning and will stand over you when you are coming to the end of your meal waiting to take for plate, sometimes even taking it before you have even finished the food in your hands. The pool staff will bring certain guests drinks to their loungers and will not ask anyone else. Despite the many negatives there are some positives from this hotel which with the above being addressed would make this hotel a true 4 star hotel! The cleaning staff work really hard and begin cleaning very early in the morning and are continually cleaning the hotel. The reception staff also work hard and go out of their way to help book reservations for restaurants within the town - we wouldn’t have been able to dine at some lovely restaurants without their help! They also ensured a guest within our party was celebrated for his birthday by booking us in the speciality restaurant and having a personalised cake made free of charge. For this I’m afraid to say I would not return to this hotel as there are far to many negatives which is such a letdown as we visited this hotel for a special birthday and thought we would have a similar experience as the sister hotel which is literally next door. I would love to hear feedback on how you will address areas raised within this review.

nizar

1 year ago

10.0

angie

1 year ago

10.0

Super friendly staff , from reception to cleaners all so helpful Great entertainment team Fantastic service & delicious food , I miss the tangines so much

Cons: Nothing it’s amazing

Miriam

1 year ago

6.0

Marie

1 year ago

8.0

Fantastic hotel with fabulous facilities. Got an excellent one night all inclusive deal to get out of the hustle and bustle of Marrakech city centre.

Cons: Food wasn’t the best but plenty of choice and lots of fresh food being cooked rather than left to sit.

Julia

1 year ago

10.0

Absolutely loved this hotel It’s quite small which we liked . We had a duplex room which was lovely- great to have 2 bathrooms - even if it was just the two of us ! Food was really good - lots of veggie options . Would have been good to have a carvery of a joint of meat as there wasn’t a lot of meat options- oats of fish though . All inclusive was good. Excellent quality Moroccan wines. Only 3 cocktails to choose from but they were very good. All the staff were so friendly and helpful. We especially loved Adil oh entertainment team ! What a brilliant chap - incredibly enthusiastic and so Adil

lynnebU4717FT

1 year ago

8.0

The hotel was incredibly clean, the room we had (2034 was clean, big and comfortable). The staff were all very friendly, helpful and approachable. The only downside to the place is the sunbeds need updating and the food was just ok. Unless you got to a new tray of something it was luke warm at best. The pastries at breakfast should be covered as little midgy flies over them. We stayed for 4 nights which was enough with the food. We had one night in the other restaurant hoping that food would be better but a little disappointed. The price we paid was very good value, however I wouldn't want to be there for more than a week. I would have given a 5* but the food and sunbeds let it down.

AyoOluwa Oluwaseyi

1 year ago

6.0

Beautiful property, great staff, very helpful. Good food. Chef was really nice. I requested a glass of fresh juice and he kindly made me one. I slipped on wet floor during our stay as there was a pool of water on the floor by one of the automatic access doors into the lobby. The door opened and I stepped in, slipped and landed on my back. Apparently they were cleaning the floor in the area. The issue was that there was so much water being used to clean the floor. As there was a wet floor sign on the side, I carefully stepped in but I didn't expect a pool of water by an automatic door which was not deactivated or locked to prevent access. The staff immediately came to my aid and one of their senior staff spoke with me. I highlighted the health and safety issue with their cleaning process to her as a few of us had noticed pools of water on the floor each time an area was being cleaned. With children running around and a few other people in our group having slipped but fortunately not had a fall, I thought this was a dangerous way to clean their floors. She said the issue will be looked into.

Lisa

1 year ago

10.0

From the moment we arrived the staff were amazing, we could use all the facilities even though we'd arrived a couple of hours before check in, the same with departure, checked out but used to pool and restaurant all day until our 5pm pick up. The rooms were excellent and kept so clean with crisp white sheets! Food was awesome plenty of choice, and a special restaurant we used for my birthday, where I received a beautiful cake. The animation staff were great and made everyone welcome. Highly recommend and looking to book for December too!

Cons: The theatre/disco is several flights of stairs underground and incredibly cold, but we took blankets after the first night!

Louise8818

1 year ago

6.0

We had a very fine break to the lovely be live experience & we absolutely love Marrakech. 3 stars for my review is just an opinion and I’d definitely recommend reading the other reviews in conjunction. We did like this hotel, the staff are amazing and really friendly, the food very well cooked and the rooms/beds super comfortable and the hotel is very clean. I would recommend this hotel if you are an all inclusive holiday person who loves to get involved with day/evening entertainment. Now you’re wondering why only 3* review. There were a few things that just weren’t to our preference because we like early nights and maximum relaxing. We stayed in a suite and every night at around midnight my partner was woken up by the sound of furniture being moved, which sometimes went on for as long as 2 hours. We could also hear the karaoke and any loud music from the evening entertainment from our room. If you are a light sleeper I would not recommend a suite. Some of the staff like to congregate in the pool toilets which is weird, on one occasion 3 men and 1 woman were all in there just talking. We found that quite inappropriate, they’d leave when people went to use the toilets but still really quite bizarre for staff to hang around in the toilets talking. The food is well cooked, but quite repetitive but great if you like Italian food. Overall it was an adequate stay, but just not to my preference.

Julien

1 year ago

8.0

Très bon hôtel bien situé mais un taxi ou un navette obligatoire La plupart des personnes y travaillant sont très sympathique même si certains ne se sont pas. Les boissons sont coupés à l’eau donc on peut en boire 60 sans même sentir une once d’alcool La nourriture est varié et c’est disponible toute la journée et ça c’est cool ! L’hôtel est plutôt moderne, bien entretenue mais ça manque de dynamisme et de choses à faire. Dans l’ensemble c’est plutôt positif tout de même.

andrew

1 year ago

10.0

This place is amazing. Nothing is too much trouble and we felt like royalty. Exceptional value and a huge range of food and drink. Housni behind the bar is a total Legend

Be Live Experience Marrakech Palmeraie - All Inclusive

Description

Sentiment Analysis

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Availability Side

2 Persons

Select Travelers & Class

Double Room

All Inclusive

$231.00

Duplex Room

All Inclusive

$267.00

Guest Sentiment Categories

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Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00

12:00 PM

12 AM

3 PM

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Reviews (2138)

Customer Reviews & Ratings

8.3 / 10

mourad

Mickael

Myriam

bertrand

CamNoOsc

Camille

Carlos

LEPINE

Amandine

Brigitte

Andreea

TAZI

Soukaina El Amrani

Yassine

Alina

FLORA ALPHONCE

stephanie

W613VBlisac

853tawhiduli

David

Mikki

N6376TXstaceyl

timsC6579IH

Levi

deborahmcdonald

Hicham

890islaw

lucygR3479ZK

Loubna

hazzaz

merezak

Jutta

Sanket999

Cláudia

wojciechl582

T2472TQkimh

Mariama

Hassan

Kaoutar

Sara

bernardtM2073QQ

SAMIR