InsiderInns - Get Closer to the Dream

Jasmin

2 days ago

6.0

The hotel, rooms and grounds were very clean and well kept. They have daily activities to keep you occupied if you decide to stay at the resort vs. going into the town. E.g. yoga, archery, water polo etc. The staff at the restaurant + pool/pool bar areas were very nice and helpful compared to the front of desk reception. Buffet food changed nightly so you had change and rotation so it didn't seem too boring if you're staying there for multiple days. Free large bus shuttle service that you have to pre-book to go to and from the Medina but make sure you book in advance as does get booked out.

1 week ago

10.0

Le calme, la configuration dans l'hôtel, la qualité des repas et surtout un personnel très professionnel et dévoué à la clientèle. La propreté partie commune et chambres impeccable, et la literie exceptionnelle.

Cons: Une chambre avec vitre sur la salle de bain, le pare vue n'étant pas opaque donc un manque évident d'intimité personnel. Le restaurant de l'hôtel où la nourriture proposée n'était pas à la hauteur ! (Exemple le poisson n'était pas du loup comme mentionné sur la carte et le couscous semoule imbibée d'eau) Uniquement là pour inciter les clients à prendre des bouteilles de vin. Repas aucun intérêt !

Tatiana

1 week ago

10.0

Propreté, la gentillesse du personnel, le calme , très bonne insonorisation des chambres, la qualité des repas et des spectacles .

Christina

1 week ago

8.0

Cloveni

1 week ago

10.0

It was so big I liked the food and drinks we got an upgrade at the second last day which was a big surprise gift the hotel was so nice especially Muhammad at reception

Cons: Nothing at all

Jean-Philippe

1 week ago

5.0

Le personnel était très agréable et particulièrement Zizo très accueillant et toujours avec le sourire.

Cons: Le service de contrôle à l’entrée du restaurant n’était pas à la hauteur des problèmes. on retrouvera à table un groupe d’hommes ivres et qui semait un malaise auprès des clients. D’autres jours ils parlaient et riaient de manière exagérée dérangeant l’ensemble des clients. Les responsables de l’établissement ont préféré ignorer que de réprimander ! L’accoutrement n’était pas non plus respecté.. short maillot au dîner et on a même aperçu une personne pieds nus pour déjeuner ??

Maria Lindus

1 week ago

8.0

The staff where amazing, very happy and helpful. The gardens are beautiful and the whole place is spotlessly clean. Our welcome to the hotel was very memorable thank you for a great holiday.

Cons: At Breakfast the position of the Toaster is in a corner and impossible to get to without a queue and a wait, you have to get your own tea and coffee

Hilary

2 weeks ago

8.0

The staff are amazing. The pool and grounds are very nice. The rooms are spacious and well appointed.

Cons: The (new) drinks machines at breakfast were a nightmare. There were horrendous queues every day and when you managed to get a drink it was pretty awful. Also the air conditioning did not seem to go up to high and it was very cold when I was there.

O2375VAemilya

2 weeks ago

8.0

Overall, I wouldn’t say it’s 5* however, the single person that made it a 6* experience was Oussama… not only was he eye candy but he was so so friendly making sure we were okay the whole day! This guy needs to run a hotel one day😎

N5569BKchloew

2 weeks ago

10.0

🌴 Location & Atmosphere The resort is absolutely beautiful and somehow gets prettier the more you walk around. The atmosphere is the perfect mix of relaxing and fun, with energetic evening entertainment and plenty going on throughout the day. You genuinely cannot be bored here — the daytime activities are constant and run by amazing people. A special mention to Oussama (Snoopy) who made every activity even better. He’s great at cards (almost too good!) and honestly, they should set up a boxing class because practising with him was one of the highlights of our trip. He brings such good energy to the holiday! 🛏 Rooms The rooms were perfect — spotless, comfortable, and cleaned every single day. We couldn’t fault them at all. Beds are SUPER comfy too! 💰 Value for Money Incredible value. The staff treat you so well and genuinely care about your experience. You can see how hard they work, and it makes such a difference. 🍽 Food & Drinks The food was beautiful. I think some of the negative reviews come from very picky eaters, because there was absolutely nothing wrong with it. There’s a huge selection, and they cook things to your preference. Younis makes an amazing lamb chop! You have breakfast, lunch, dinner, plus a snack bar with paninis, chips, burgers, etc. There is truly something for everyone. Desserts are insane — the cooks are so talented. There’s also a pasta station at lunch and dinner where you choose your pasta, sauce, and meat, so even picky eaters are catered for. Zizo in the lobby bar will remember your drinks instantly and keep them flowing. He’s always smiling and brings such good energy. 🧼 Cleanliness Spotless. The cleaners do an amazing job and come in every day. Cleanliness was never an issue. 👥 Staff & Service The staff are what made this one of the best trips I’ve ever been on. They make you feel at home, safe, and genuinely cared for. A huge thank you to: • Yassin, the night reception manager — one of the kindest people I’ve ever met. He made us feel safe, comfortable, and gave us so much local knowledge. • The reception team, who catered to every need with patience and warmth. • The public relations lady, who was always so helpful and full of positivity. • Samil from entertainment — hardworking, respectful, welcoming, and great to talk to about local culture. • Abdel Jaouad, our hibibi, who went above and beyond. He made our stay even better with his kindness, fun energy, and constant effort to make sure we were happy. You can see how hard every single staff member works, and it’s honestly upsetting to see some guests be rude over the smallest things. Someone even had a meltdown over a chocolate milkshake completely unnecessary. If you’re a nice person, you will love this place just treat everyone with respect you can see how hard they work to make it perfect for you! We asked for the heaters in the evening to be turned on as it was a chilly evening, we had to ask twice but only because it was a super busy night but the second we asked again they apologised and came straight out. A lady was extremely rude because they brought out 1 because they had to it one by one as there’s a-lot of people to cater for and they were just changing the canisters and she was extremely rude. But again the public relations lady (who I wish I got her name) sorted this out instantly. I cannot understand how you can be rude to such amazing people. 💆 Spa & Wellness If you’re on the fence about booking a massage — do it. I had a lymphatic drainage massage which was beautiful, and my partner had a full body massage and said he felt “free” afterwards. The spa is lovely and so needed after a few days of holiday drinks. 🎯 Activities There is so much to do: • Archery (super fun!) •Ping pong tables (we used everyday) • Basketball • Golf • Yoga • Football • Gym • Indoor pool • Swim‑up bar • Evening entertainment • Daytime games and sports The sports bar is great too. 🌍 Local Tips & Excursions The hot air balloon ride is a must. The markets were no issue at all — just be respectful, avoid taking photos in certain areas, and dress appropriately to respect the culture. The hotel offers a free shuttle to the markets which you book the day before — super convenient. 🫖 Extras You get Moroccan tea on arrival, which is such a lovely touch. The music around the pool is great, and the whole vibe is just happy and welcoming. ❤️ Final Thoughts We made forever friends here. Treat the staff with respect and you will have one of the best holidays of your life. They work incredibly hard to make your stay perfect, and it truly shows. I couldn’t recommend this resort enough and already looking at coming back! Thank you to the team, Lots of love, Adam & Chloe 🫶🏻 SEE YOU AGAIN SOON OUR FRIENDS ❤️❤️ 🇲🇦

tinatee1

2 weeks ago

4.0

Golfers retreat, not for couples. Food was luke warm, especially in the snack bar. Grounds are lovely but you're miles from anywhere. Quiet during the day until the golfers returned and they could get quite rowdy, this was not the relaxing break we had hoped for. We Were not given towel tickets on arrival and the beach hut would not give me towels until I went back to reception to get them. With exception of the barmen restaurant staff and the cleaners, most other staff seemed uninterested. My husband is on medication and wanted an alcohol free beer, this apparently is only available at the sports bar which doesnt open until 5pm. Disappointing trip

Berfin

2 weeks ago

10.0

Everything. Such a great hotel at such a good price. It’s everything you expect it to be or even better. The staff are excellent and so helpful and friendly. The hotel is very relaxing and I love the fact there are 2 pools if you want something more chilled. The all inclusive food buffet is also better than expected. Lots of options. Rooms are a great size too. Loved it would defo go again. And not too far from the city centre tbh as it’s nice and quiet where the hotel is

Cons: That we have to pay for spa

Valerie

E5523RUjenniem

2 weeks ago

8.0

Rather than just say how great all of the staff are (which they absolutely are), I thought I'd give an objective review to help others decide if this hote is for them. For context, we went in April 2026, as a family of 5 (with 3 x 17 year olds) Rooms - We had 2 x junior suites and they were huge. More than enough room for the 3 teens and very well appointed and kept clean. Location - The hotel is in the middle of nowhere and you cannot safely walk anywhere. So if you are a runner or like having an explore, this is not for you. There is a shuttle bus into Marrakesh, but it is not somewhere you could go for a walk on your own. Food - there is one buffet restaurant. Lunch & Dinner is excellent, loads of choice that changes by the day. Lots of healthy options as well as desserts and all very fresh and tasty. The kids were particularly delighted when it was sushi night. Breakfast wasn't nearly as good. The most annoying thing was that tea/coffee weren't served to the table. There are 3 machines that make drinks individually, so you can imagine the queues. All could easily be resolved with a big bowl of Greek yogurt, a smoked salmon platter and tea/coffee. The buffet was never overcrowded, no screaming kids running around and a nice relaxed experience A la carte restaurant was easy to get into as you can only book the day before and food was good. Nice having table service and you can upgrade and pay for different wines. Snack bar - handy to grab food outside of the normal hours but the service was always painfully slow. 30 mins wait minimum. Sports Bar - great option but pretty small. Good idea to have board/card games there but you had to wait a long time for pool/table football. Drinks - wine & cocktails were ok. No more than that but drinkable. The cocktails were all premixed which I guess is to be expected in an AI, but not very alcoholic. Gym - was tiny and always very busy with no air con. Yoga - you can do this 3 days a week and the teacher was excellent, would highly recommend. Pools - one quiet pool and one noisy pool. Both great - didn't need anything more and easy to get sunbeds. Trips - we had prebooked a hot air balloon ride and quad biking/camel riding through Get Your Guide. Both were excellent. We also booked trips via the guy at reception which were even better. More expensive but completely worth it especially as you were collected directly from the hotel. Weather - we were super unlucky with the weather. 4 days of hot weather and 3 days of really cold weather Spa - we had a treatment each and they were fine, but nothing I would want to repeat. Entertainment - there was something every night like a band etc. The first few nights as the weather was nice this was outside and v v loud. We like to catch up on sleep on holiday but you couldn't go to sleep before midnight as the sound carried so much. It was inside when it was colder which was such a relief! Marrakesh - it takes about 25 mins to get there from the hotel. We went for a tour of the markets one day and then in for a show dinner at Leopard restaurant another night. The restaurant was great fun but v expensive but worth it. Overall, this is a lovely little hotel with great food and excellent staff which is very good value. It's a good base if you want to explore Morocoo by car, but not if you want to walk anywhere. I wouldn't recommend it for teens - there isn't enough to keep them occupied (we took a chance for the first time with adults only) and wouldn't do it again.

Mark

2 weeks ago

9.0

Jamie

2 weeks ago

6.0

Room and bed - although it stank of drainage for 2’of the 3 days

Cons: Noise between rooms and above. Heard everything- very poor insulation! Bar and drink selection - birds nesting in restaurants - poor bar food - too busy - no space in restaurants- tables so close - very noisy

Karim Mernissi

3 weeks ago

10.0

En a passer a gariable séjour avec la simpatie de Mme ghizlan et Mr Rachid les plus simpa dans le stafe

Cons: Tout est génial

Freedom623258

3 weeks ago

8.0

It’s our second visit to Marrakech, and once again it didn’t disappoint. The warm, friendly welcome and genuine hospitality really reflect the city’s vibrant culture. The hotel itself, however, was a little hit and miss—especially considering it’s marketed as a 5-star experience. Our swim-up room was beautifully set within the gardens and was spotlessly clean, with fluffy towels, comfortable pillows, and crisp linen. The room amenities were good, including a fridge, kettle, and Nespresso machine. However, we were surprised to find there were no decaf pods available in the hotel. We ended up visiting a Nespresso store during one of our trips out to buy our own, which felt like something that should have been catered for at this level. The food was inconsistent. While I appreciate that catering on a large scale is challenging, there were times when dishes were noticeably dry. More concerning, though, was the lack of consideration for guests with food allergies. There were shared serving utensils across dishes—including those containing nuts—which is a serious issue. There also didn’t seem to be clearly separated or labelled options for gluten-free or other dietary requirements, which you would expect from a 5-star establishment. The restaurant could feel quite chaotic, particularly when it rained. On one occasion, the roof was leaking and water had pooled on the floor, creating a clear slipping hazard. While table service was available for water and cold drinks, hot drinks were self-service, and the three coffee machines often became overwhelmed, adding to the sense of overcrowding. There are several lovely spaces around the hotel for relaxing and enjoying a drink, but in the evening there is only one main bar. There is also a sports bar by the pool, although it felt more like a novelty than a premium offering. Poolside dining was limited to pizza and chips, which wasn’t particularly appealing. There is an additional restaurant that requires booking, but from looking at the menu, it seemed quite similar to the buffet. We chose to eat out on several evenings, which suited us, but if you were planning to stay within the hotel for your entire trip, the food options might start to feel repetitive. To truly meet a 5-star standard, the hotel’s restaurant infrastructure and entertainment areas need improvement. The staff were consistently lovely and clearly working hard, but management could benefit from stronger organisation and attention to detail. That said, this experience certainly hasn’t put us off—Marrakech remains a destination we’ll happily return to again and again.

AlexWall21

3 weeks ago

10.0

We stayed at the Be Live Collection Marrakech Adults Only for a week over Easter as a couple, and overall had a fantastic experience. The hotel itself is beautiful, with very clean and well-maintained rooms that were serviced daily to a high standard. Despite visiting during a busy period, the hotel felt very well organised and efficiently run. The two pool areas were a great feature, helping to spread guests out, and we were pleased to find that even arriving at the pool around midday or later, there were still plenty of sun loungers available. What really stood out to us was the level of service from the staff. Even during busy times, the waiters and pool bar staff were consistently friendly, attentive, and worked incredibly hard to ensure everyone was looked after. They always did so with a smile, which made a big difference and really added to the overall experience. The food was another highlight. The buffet each evening offered a wide variety of well-cooked dishes, all in plentiful supply, and we really enjoyed the quality throughout our stay. The included à la carte dinner was also excellent and definitely worth making the most of. A special mention must go to Akram, who works in the evening buffet restaurant. He truly made our stay exceptional. His attention to detail, friendliness, and genuine care for guests stood out every evening. From making sure we always had drinks, to clearing plates promptly and checking in on how our day had been, he went above and beyond. He is a real credit to the hotel, and we hope this recognition reaches him. While tipping is not expected, it is certainly appreciated. We occasionally tipped around 20 MAD, which was always received gratefully, but at no point did we feel any pressure to do so. We had a wonderful stay and felt very well looked after throughout. Thank you to all the staff for making our holiday so enjoyable – and especially to Akram!

An

3 weeks ago

9.0

olivier

3 weeks ago

9.0

Personnel aux petits soins. Buffet varié, le restaurant Ksar excellent! Hammam, massage au SPA parfait, propreté irréprochable. Navette pour rejoindre la médina très confortable. Literie très confortable.

Cons: Eau des piscines bien trop froide en avril. Cocktail moyen

Leona

3 weeks ago

9.0

Nicola

3 weeks ago

10.0

Beautiful gardens and peaceful areas to wander. Rooms were spacious and the staff were so friendly. Endless top up of drinks and food available at all times.

Cons: Nothing.

Rebecca

4 weeks ago

10.0

Food was great, facilities amazing, rooms were nice and clean every day. Staff were all friendly and helpful. Shuttle service in and out of old town was very handy.

Michelle

1 month ago

9.0

1 month ago

9.0

Le personnel est à l’écoute, accueillant et très attentif. Ils répondent rapidement à nos besoins et sont toujours souriants, ce qui rend le séjour très agréable. La nourriture ainsi que les cocktails sont excellents. L’hôtel est situé à environ 25 minutes du centre de Marrakech, ce qui est idéal pour se reposer au calme. Une navette est mise à disposition dans la journée, ce qui est vraiment pratique. Nous reviendrons avec plaisir !

Caroline

1 month ago

10.0

Un séjour parfait ! En grande partie grâce à tout le personnel qui était vraiment au petit soin, une super équipe souriante, professionnelle et super sympa ! La chambre bien au delà de nos attentes, les restaurants sont très bons et variés. Les 2 piscines sont vraiment top ! Une adresse que l'on a gardée et où on reviendra sans aucun doute !!!!

Cons: Rien du tout ! Tout était parfait ! Seul petit bémol pour la piscine et le snack qui ferme à 18h00, je trouve que c'est un peu tôt mais rien de grave.

Rod

1 month ago

10.0

Low rise and clean. Lovely pool area

Cons: Lobby bar could be more comfortable and maybe have some background music

M

1 month ago

6.0

Hicham

1 month ago

9.0

Notre séjour au Be Live Experience Marrakech a été tout simplement magnifique ! Du portail d’entrée jusqu’aux moindres détails dans la chambre, tout était parfait. Un grand bravo à toute l’équipe pour son professionnalisme et sa gentillesse, que ce soit à l’accueil, au restaurant ou dans les différents services. Le spa vaut vraiment le détour : détente garantie 😍 Un merci tout particulier à Kawter du service clientèle, toujours aux petits soins et très efficace. Nous ne pouvons qu’être fiers de l’image du tourisme marocain que vous représentez avec autant de qualité.

Cons: Le fait de ne pas pouvoir rester plus 😁

muir

1 month ago

10.0

We love the hospitality and personal service The live dj and the general vibe

1 month ago

9.0

Stanza Cibo Personale

David

1 month ago

9.0

I’ve reviewed on Google

Jill

1 month ago

10.0

jose

1 month ago

4.0

Ingrid

1 month ago

10.0

Dominique

1 month ago

5.0

Le spa

Cons: Trop de monde et pas de place dans le bar

Deanna

2 months ago

10.0

Friendly staff. Great variety of food

2 months ago

9.0

Cora

2 months ago

9.0

Aslihan

2 months ago

10.0

Les chambres modernes et propre. On a demandé pour un late check-out et selon la disponibilité c’était possible. On nous a offert le late check-out. Merci Be Live!

Cons: L’entrée à la réception. Un peu “démodé”

2 months ago

10.0

une équipe aux petits soins et d une gentillesse incroyable ! j y retournerais sans hésitations !

2 months ago

10.0

Sarah

2 months ago

9.0

Hôtel très propre avec personnels serviables et agréables (merci à Ghizlane pour son accueil). Le buffet pour petit déjeuner, lunch et dîner est varié, et surtout très bons. Les chambres sont spacieuses, bien équipées. Nous recommandons et reviendrons sans hésiter !

Jdouri

2 months ago

10.0

Mustapha

2 months ago

9.0

Kalm og rolig

Cons: Mat

Hicham

3 months ago

10.0

3 months ago

10.0

The room was very spacious, beautifully maintained, and spotlessly clean. The bathroom was lovely, with both a bath and a shower and a separate toilet, which was very convenient. The hotel itself was modern and impressive, with a great atmosphere throughout. The staff were exceptional – friendly, professional, and always willing to help. We truly enjoyed our stay and would happily return.

Cons: Honestly, nothing – we had a perfect stay and wouldn’t change a thing

CONSTANTIN

3 months ago

10.0

Claire

3 months ago

9.0

The food was amazing & the entertainment in the bar was of a high standard.

Marie

3 months ago

3 months ago

10.0

Karim

3 months ago

8.0

Yasmine

3 months ago

10.0

3 months ago

10.0

Salah at the reception was really helpful and pleasant. All the staffs were aswell from the porters to cleaners , to receptionists. I would highly recommend Be live Adults only, and stay there again.

Alison

3 months ago

8.0

Fatima Zahra

3 months ago

3.0

The staff were nice and helpful.

Cons: Im writing regarding a recent deduction from my deposit due to minor makeup stains found on a pillow and towel during my stay. As I explained at the time, these light stains could easily be removed with a standard wash, and I was told the charge would be cancelled if the stains came out. However, I have yet to receive a refund. While I understand the need to maintain cleanliness, I believe this situation could have been handled more professionally and with more understanding. Small matters like this can usually be resolved without making the guest feel uncomfortable or deducting from their deposit, especially without first giving them a fair opportunity to resolve the issue. The way this was communicated to me was upsetting and made me feel unnecessarily stressed. I was already nervous, and this approach only made things worse. As a result, I would not feel comfortable recommending this hotel to others, as charging guests for such minor, easily fixable issues creates a poor experience. I hope this matter can be resolved fairly and that my refund is processed as promised. Thank you for your attention.

Aboubakr

3 months ago

10.0

Lemplacement est magnifique, tres bon équipe , est lhotel amusant

Cynthia

3 months ago

5.0

Cons: La nourriture qui nous a coûté une intoxication alimentaire.

Safae

3 months ago

10.0

Remy

3 months ago

10.0

Chambre, piscine au top ! Les repas aussi, tout le monde était satisfait

Cons: Rien

Mize

3 months ago

10.0

Tout, la réception chaleureux,tout le personnel top 👌

Rachael

3 months ago

8.0

3 months ago

10.0

philippe

3 months ago

9.0

L’ambiance du lobby bar le soir

Cons: L’emplacement par rapport au centre de Marrakech

Melina Leontine

3 months ago

6.0

Buffet plutôt varié mais boissons chaudes du matin pas bonnes...pas les mêmes que servies au bar, dommage. Par contre le restaurant à la carte était une belle surprise, vraiment excellent!!! Et le snack bar bon, et service très sympa!

Cons: La piscine était juste tempérée et pas vraiment chauffée...et piscine intérieure payante. Les cocktails sont des trucs de machine déjà prêts beaucoup trop sucré !

Jennifer Martina

3 months ago

8.0

Kenza

3 months ago

8.0

kHALIHANNA

3 months ago

9.0

Staff excellent

Ramón

4 months ago

4.0

Limpieza

Cons: Colchón de la cama, excesivamente gastado

jack0vb

4 months ago

9.0

10.0

The service at the snack bar was amazing, the day time staff are brilliant thank you OUALID for looking after us Thank you ZIZO in lobby bar nice to meet you and AHMED Thank you manager of the bar ACHRAF you gentleman Thank you BIG manager EL ALAMI for your time, it made our stay very pleasurable. SEE YOU NEXT HOLIDAY

Isabella Fernanda

4 months ago

10.0

4 months ago

10.0

10.0

Zizo and Ahmed were very helpful and made sure our stay was pleasant and stress free. They offered us good service at the lobby bar and restaurant. Highly recommended,

Veronique

4 months ago

7.0

Le personnel la restauration la propreté

Cons: La clientèle et le laisser aller du personnel

Mahjoub

4 months ago

10.0

Monique

4 months ago

4 months ago

10.0

N1519XLaland

4 months ago

6.0

Lovely Hotel, although a bit out of the way, Hotel provided free shuttle but into City. I have to say the Staff were first class and a credit to the Hotel, everyone had a smile for you and seemed to genuinely care. Hotel activities were abundant and gardens well kept and extremely clean. Rooms were clean and modern Food however was a bit of a let down - dished were frequently cold - personally i was ill twice due to food, first time I cannot say for sure it was in Hotel but second time id was definately due to the food. for that reason alone I would say this is a resonablt 4* hotel - there is no way it is 5*

Amine

4 months ago

10.0

Sofian

4 months ago

5.0

Anu

4 months ago

8.0

Ystävällinen henkilökunta, tilava huone, rauhallinen ympäristö, kätevä shuttle bus yhteys keskustaan, kylpyläpalvelut helposti saatavilla

Cons: Paikoin remontin tarpeessa, huonekuvauksessa luvatut tossut ja kylpytakki puuttuivat, Wi-Fi yhteys melko heikko

4 months ago

4.0

Here’s an honest review and detailed review. I stayed at the Be Live Collection for 5 nights with my partner, and while the hotel has potential, my overall experience was disappointing. Hotel & Interior The interior of the hotel is genuinely stunning, and the property itself is beautiful. Visually, it makes a great first impression. Cleanliness & Dining Environment Another issue I noticed was the presence of stray cats walking around the restaurant while guests were eating. I understand some people may not mind, but for guests like myself who are uncomfortable around cats, it made the dining experience unpleasant. It also doesn’t feel very hygienic to have animals wandering around the eating areas. Food Unfortunately, the food was one of the biggest letdowns. Breakfast options were extremely limited—so much so that I ended up skipping it most days. Lunch and dinner didn’t offer much improvement, as the same dishes were served every day with very little variety. The snack bar wasn’t too bad, but it shouldn’t be the highlight of the dining experience. Service Service was slow and inconsistent. Based on my personal experience, there seemed to be a noticeable difference in attentiveness depending on who the staff were serving. On multiple occasions, my partner and I (both Black) were left waiting significantly longer than guests who arrived after us. At the snack bar, we sat for around 15 minutes without being served, while two white couples who arrived later were attended to before us. Even when ordering drinks, staff often ignored us but immediately served white guests who approached after. It was uncomfortable and disheartening, and it definitely impacted our stay. But Zizo and Ahmed amazing at their service attentive and really friendly. Honestly couldn’t fault them whatsoever. Shuttle Service Another disappointing experience was with the free shuttle. The hotel clearly states on the information sheet by the front desk that the FREE shuttle is included for guests with the Be Live wristband. However, when my partner and I arrived on time for the shuttle from the Souk, the driver tried to leave without us. Other passengers had to tell him to open the doors for us. On top of that, he still charged us 20 dirham, even though we were entitled to the free service. It felt unorganised, unfair, and rude. Entertainment Entertainment was quite underwhelming—small, limited, and not very engaging. Also not having enough space which left guests fighting for seats or standing around. There was one evening I genuinely enjoyed, when they incorporated cultural elements that got everyone participating, but aside from that, it wasn’t impressive. Overall While the hotel is beautiful, the lack of food variety, slow service, and my personal experience with inconsistent treatment overshadowed the positives.

Laurent

4 months ago

8.0

Mooie kamers, vriendelijk personeel, goede cocktails. Mooie zwembaden met voldoende ligbedden. Activiteiten doorheen de dag en ‘s avonds zijn aangenaam. Gratis shuttle naar Marrakesh.

Cons: We hadden een kamer met eigen zwembadje, volledig in de schaduw. Zwembadje was ook vrij koud, net zoals de poolbar. Het andere zwembad was wat warmer.

northampton29

5 months ago

6.0

Definitely not 5*! Staff are very friendly. Food disappointing, especially Ksar restaurant. Talking to staff, management cutting costs, cheaper ingredients. But could still be tastier if spices and herbs were used. Room spacious, beds and towels changed daily. Cleanliness ok. Minibar consisted of a bottle of water and milk portions. Nice touch have espresso machine in room, but bring your own capsules. Drinks, overall very poor quality. White wine passable with ice! Best coffee served in lobby bar, but only opens from noon. Free shuttle provided into Marrakesh, on a very swish bus! Overall, relaxing time, played golf and visited Atlas Mountains, very interesting with our hire car!

Stephan

5 months ago

9.0

Das Personal ist ausgesprochen freundlich! Wir haben bis auf ganz wenige Ausnahmen nur sehr freundliche, professionelle und hilfsbereite Mitarbeiter getroffen. Das gilt für das Rezeptionsteam, die Jungs an der LobbyBar, im Restaurant (Sonderlob für Zina und unseren Moussa!), die Damen im Spa Bereich oder die Haustechniker und Zimmermädchen. Sehr hilfsbereit und freundlich! Auch Guestrelationmanager Ghizlane hat auf unsere Wünsche sehr schnell und professionell reagiert. Generell gilt: soviel Lächeln ist ansteckend! Weiters zu erwähnen: Die gesamte Anlage ist wunderschön angelegt und sehr gut beschildert. Die Zimmer sehr sauber. Auch das kulinarische Angebot ist ganztägig ausgezeichnet. Unglaubliche Auswahl - es gab auch grandiosen Thunfisch, tolles Sushi, eine eigene Nudelstation mit frisch zubereiteter Pasta, marokkanische Spezialitäten, leckeres Brot für EU-Europäer! Es wird mehrfach täglich ein kostenloser Shuttle Bus in die City/Medina angeboten - ist ein toller Service. Und auch das Fitnessstudio ist mit modernen Geräten ausgestattet - hat genau für uns gepasst.

Cons: 1. Der SWIM-UP Pool ist definitiv kein Swimmingpool, denn man kann bei nur 60 cm Tiefe und 1 Meter breite nicht wirklich schwimmen. ausserdem ist er nicht beheizt, was zumindest Ende November es zu einem Ding der Unsinnigkeit werden lässt. 2. Es gibt 2 Pools - einer davon ist nicht beheizt. Das ist der mit der Pool Bar. Somit bleibt die Poolbar leer! was vielleicht gar nicht so schlecht ist, denn damit ist der Pool ohne Party und diese kann getrost am zweiten „beheizten“ Pool stattfinden. Dort gibts halt keine Pool Bar. 3. Die Mitarbeiter in der Poolbar und in der Snackbar sind nicht wirklich motiviert, man wird zuerst 2 bis 3mal ignoriert, dann darf man großzügig etwas bestellen. Hier könnte öfter der Abteilungsleiter vorbeikommen und nach dem rechten sehen. 4. Für den Indoor Pool einen Eintritt zu verlangen ist schwach. da könnte man ein paar Leute motivieren in den „Spa Keller“ zu gehen und dort Behandlungen zu buchen! 5. Sehr schwaches Internet - gerade jetzt wo das Hotel voll ist. 6. Eine Kaffeekapsel pro Tag pro Person sollten bei dem Preis inkludiert sein. Wir haben uns dann auf den löslichen Nescafe reduziert. Jedoch ist sollte man die Firma die die Nescafe-Päckchen, aber auch Senf, Ketchup und Mayonnaise herstellt, tauchen, denn es ist nicht möglich ohne den Einsatz der eigenen Zähne die Päckchen zu öffnen. 7. Vor allem ein Großteil der männlichen britischen Gäste ignoriert die Vorgabe am Eingang der beiden Restaurants, dass weder kurze Hosen noch Badeschlapfen beim Abendessen erlaubt sind. Irgendwann gewöhnt man sich an diesen Umstand - aber zumindest im A la carte Restaurant sollte es eine Verpflichtung sein. Wir haben uns unter anderem für dieses Hotel entschieden, weil es für uns auch zum Urlaub dazugehört, dass man sich auch hin und wieder schön kleidet und nicht rumläuft wie frisch aus dem Swimmingpool. Und es wäre ein leichtes, dies gleich zu Beginn des Urlaubs an alle Gäste zu kommunizieren.

Obinna David

5 months ago

9.0

The property is in a good location that’s not too fat away from the airport and local amenities and services which makes it very convenient and comfortable for visitors.

5 months ago

10.0

L'établissement est resplendissant à l'écart de l'énergie florale et folklorique de la médina tout à distance proche de la ville de Marrakech ... mais je dois surtout souligner l'accueille chaleureux et remarquable du staff de l'hôtel et particulièrement l'équipe de la réception qui sont à l'écoute , généreux , réactif et compréhensible à leurs clients des situation particulière ... #une mention spéciale à Moustafa et le manager qui m'ont rendue mon séjours inoubliable... merci infiniment à eux et toute l'équipe

Cons: Ne pas pouvoir rester plus longtemps :(

olivier

5 months ago

9.0

La propreté, le buffet varié, les activités proposées le soir au bar une mention spéciale pour le groupe Kech Groupe et le serveur zizo ! Un soucis à l arrivée avec une chambre qui a été géré avec professionnalisme grâce à Ghizlane encore merci.

Cons: Tout le personnel du bar de la piscine chauffée, incompétent dans la réalisation des cocktails difficultés pour certains à sourire. Le restaurant Ksar à revoir +++ niveau ambiance.

stroppytart

5 months ago

10.0

We have just spent 2 weeks at this lovely hotel and waiting in reception for our taxi pick up to the airport. We have had a lovely, relaxing holiday. We were slightly worried on if the weather would be good enough but other than heavy rain overnight during our first week it’s been hot and sunny since. We were shown to a lovely, spacious room (2017) and were looked after by the lovely Fatima who kept us supplied with water and individual cartons of milk each day. Also coffee sachets but surprisingly no teabags. So if you like a cup of tea in your room you need to take some with you. The bathroom is large with huge bath, shower and two sinks. A separate toilet is within the bathroom. There wasn’t a huge amount of storage but it was adequate. Free safe to use and small fridge. The WiFi is good inside the hotel but a little hit and miss outside in the grounds. We sat by the ‘quiet pool’ each day and there were plenty of sunbeds to choose from as well as cabanas. There were no wasps that we’d read about but there were lots of flys which were a nuisance. Insect repellant sorted them out! There is a bar and a very efficient barman.The food here is good with lots of choice. The hotel obviously takes note of guests suggestions. I had read a couple of reviews where people had remarked that there wasn’t labels on the food. There is now! There’s a pasta and pizza station as well as fish, beef and chicken dishes. Lots of vegetables too. The desserts were delicious as well as looking lovely. Always 4 different flavours of ice cream and lots of fresh fruit. There is an al a carte restaurant which we could have used but we were so happy with the buffet restaurant we didn’t use it. We had lunch at the snack bar twice and this was freshly cooked and satisfied my husbands wish for a plate of chips! Towels are collected from the lively pool where the friendly animation team make everyone welcome. There is also a small library here as well as another we discovered accidentally on the first floor lobby. Each member of staff we have had dealings with have been great from Kaoutar the lovely Guest Relations young lady, to Zines the restaurant manager and Akbar one of the waiters to the so efficient reception staff we couldn’t have asked for more. Not forgetting Yassim who always greeted us with a smile. All the staff seem happy in their work and with each other. Mustn’t forget the gardens here, they are beautiful. The gardeners deserve accolades for the state of them. We have had hammam’s many times on our holidays but this was the best we’ve had. A steam and scrub for two was 900 dirhams. We used the shuttle bus once and went to the market and this worked well. Due to mobility issues we didn’t stay too long. Quite a revelation to see the masses of fruits and spices. We travelled with easyJet holidays and the rep at the hotel was friendly and went out of his way to help us regarding a wheelchair at the airport. Only two things we would have appreciated, one would have been bar service round pool and the other is hand rails at the quiet pool. My husband had to be helped from the water.

5 months ago

8.0

tsungayipasvani

5 months ago

10.0

Wonderful service good food very clean! Special mention to Zizo and the best DJ Oussama and Ahmed !!! The bar manager mr achraf and mr mokhtar in the kitchen , Salim entertainment.

omolade

5 months ago

10.0

Everything

Cons: Nothing

5 months ago

10.0

Discover33698609979

5 months ago

10.0

Zizo and ahmed Very friendly and extremely good with customers They are super good Listens to their customers Very helpful smart and efficient

5 months ago

10.0

med and zizo provide a great experience!!! We have really enjoyed our stay here. A big thank you Ahmed and Zico who brought great vibez and ensured we enjoyed our stay. Thank you to the team at be live!

Donna-Louise

5 months ago

10.0

The staff were very friendly and helpful from reception to waiters. We were only there a short time and found the restaurant excellent it may get samey after a few more nights. Pools and facilities were excellent.

Serban

5 months ago

10.0

5 months ago

10.0

The best thing in the hotel is the staff (Zizzo, Ahmed and Dj Ossama. They are fantastic and friendly. They can entertain you all the evening. Amazing holiday

Bayane

5 months ago

6.0

Mark

5 months ago

8.0

The food was very well cooked and had a good amount of variety each day. The gardens were beautiful and the pools were very nice. We didn't use it but there is a free shuttle in and out of Marrakech town.

Cons: The drains in the bathroom were a bit smelly, which permeated into the bedroom.

Stuart

5 months ago

10.0

Simone

5 months ago

328imaneh

5 months ago

10.0

This review is specifically for my most recent stay in August, but honestly, it reflects every visit I've ever made to the BL C MARRAKECH ADULTS ONLY HOTEL. I always choose this hotel whenever I am in Marrakech, and it consistently delivers an exceptional experience. My stay this August was, as usual, absolutely amazing. The atmosphere is tranquil, perfect for a relaxing adults-only getaway. The cleanliness of the entire property—from the rooms to the pool area—is always impeccable, which is something I deeply appreciate and rely on. What truly sets this hotel apart, however, is the staff. They are genuinely friendly, warm, and go out of their way to ensure every guest feels welcomed and well taken care of. I want to extend a special, heartfelt thank you to Ayoub. His service and hospitality were outstanding. He is a shining example of the dedication and professionalism that the BL C Marrakech staff embodies, and he truly made my stay even more memorable. If you are looking for a clean, relaxing, and beautifully managed hotel with a team that treats you like family, look no further. Highly, highly recommended—I will certainly be back again soon!

LorraineManchesterUK

5 months ago

10.0

Brilliant Hotel …. Adults only …. Amazing Staff… Great Food….. fabulous weather….lovely rooms…. Very clean grounds.. So clean hotel the staff worked well and so friendly in all areas…. The weather was perfect all week … Rooms we’re fabulous, 2 huge twin beds great pillows and really comfy , fridge, kettle and large bottle water replenished daily, towels changed daily and were large and beds made up , Air con worked well, didn’t really need it in the night, Restaurant- Food was lovely we found everything and anything to eat - don’t got off other reviews it was lovely …. Grounds were lovely 2 pools chill out with bar in water with seating , other pool where you get your towels daily with your towel card you get on arrival large towels perfect for sunbathing entertainment there in the day and can grab food in between the times… Pools were lovely but lots of work needed for the tiles a little tired and needs a good upgrade, but didn’t bother us as we only paddled. Drinks - a tad hit and miss - red wine was drinkable and smooth - cocktails were at time a bit tasteless . I brought my own gin Mcr airport and got tonic water around pool perfect 👌🏼 From airport we have a private collection that we chose via easyJet holidays when booking well that was the best thing he became our driver all week in and out of Marrakesh to restaurants and to the Jardin gardens etc as there were 4 of us he charged us 500dirhams (£40) £10 pp for us - per trip perfect we could be hours and texted him 30 mins before and he collected us to take back to hotel which is 15/20 into Marrakesh.. huge large black car he was lovely called Ayuo We did hot air balloon with Atlas who were fab 6am collection and drop off around 10.30am amazing trip…. Souks - ok dirty and smells round there but an experience. Nobu restaurant- amazing rooftop Kabana - restaurant rooftop all needed booking but lovely Jardin gardens - lovely Bahia palace - ok Would we go back to Marrakesh- definitely and would go back to Be Live Marrakesh also we had a fab week 🫶🏼🇲🇦

Sonia

5 months ago

8.0

El personal era encantador y súper dispuesto a complacer todas las necesidades. Súper atento.

Cons: Estaba un poco lejos de la Medina y aunque había servicio de traslado. No había muchos horarios. Por otro lado la comida era muy poco variada, y algún día se acabaron los platos antes de acabar el horario de cenas.

5 months ago

10.0

Tout était parfait

Cons: Un peu cher …

5 months ago

6.0

Pool, room was lovely, very clean, good entertainment

Cons: Poor on food and limited drinks

Patrick

5 months ago

10.0

5 months ago

10.0

El personal, las instalaciones

Cons: Todo perfecto

Julie

5 months ago

10.0

the daytime activities was wonderful a lot of activities to do like archery,darts,aquagym and aquazumba the entertainment teams so friendly , kind and welcoming specially Emma thanks guys for all

Remy

5 months ago

10.0

Georgina

5 months ago

10.0

Staff were so fantastic, fun & helpful- reception manager, restaurant manager & of course Zizo!!!. Very clean, comfortable

Cons: The main restaurant was a bit of a let down. The buffet/inclusive menu & food were delicious & wonderfully presented so maybe hard to top. But the main restaurant while perfectly edible, wasn’t stand out. Despite messaging in July for Oct stay we didn’t manage to get our rooms beside one another which wasn’t end of world but would have made it perfect.

Higgins

5 months ago

10.0

Great facilities a short taxi ride from Marrakech. Our room wasn't quite up to scratch and staff worked tirelessly to move us. Resort was well thought out. Food was very tasty.

Eric

6 months ago

7.0

Piscine animations et chambre

Cons: Certains salariés du snack bar

Isabelle

6 months ago

8.0

L' acceuil le personnel est très agréable très gentil de la reception au sercice buffet ,à la piscine,les femmes de chambre vraiment tout le monde oeuvre pour que tout se passe bien.

Cons: Alors je dirai...au niveau du service en table surtout au petit déjeuner c' était pas toujours ça ...il fallait demander les couvert les tasses l' eau pour le thé ,le café le personnel affecté à cette tâche n' étaient pour la plupart pas très heureux d' être là ils passaient devant vous sans même regarder certains d' une nonchalence extrême pas de sourire bref pas efficace du tout c' est un peu dommage je ne mets pas tout le monde dans le même panier mais c' est vrai que c' est regretable. L' odeur de la vaisselle surtout les verre peu ragoutant.. et le système de thermos et bien il y a la quantité mais pas la qualité mon eau pour le thé avait le goût du café ...des machines automatiques seraient plus appropriées on pourrait se servir seul sans attendre et ne pas boire un thé au café !!À revoir ce n' est que mon avis bien sûr!

Sarah-Jayne

6 months ago

8.0

Sarah-Jayne

6 months ago

8.0

6 months ago

6.0

Andreea Ionita

6 months ago

10.0

Henrietta

6 months ago

10.0

Oh my!!! I love everything, the food, endless drinks, wonderfull staff, varietes from the Kitchen, pool and the hall mark was the Saturday live band. It was awesome

Cons: Nothing really for me

victoriatP3369QW

6 months ago

10.0

At this adults only resort, the daytime activities were top notch Emma led everything with style from french boules and darts to archery, belly dancing, aquazumba and aquagym oussama friendly attitude and red energy made it even more unforgettable

Bouchra

6 months ago

10.0

Vraiment c'est la première fois au be live collection Marrakech adulte.. en famille du 7 personnes,, tout d'abords je voulais remercie toutes les équipes lequipe du cuisine . Chef mokhtar ,reception. Lanimation. Housekeeping,,,un montions spécial à Mr achraf le chef des bar c'est quelqu'un professional au petit soin avec tout les clients que çà soit au niveaux du restaurant ou bien au bar avec son équipes, zizou et ahmed au lobby bar oualid au snack bar,sans oublier miss kawtar au relation public ..a la prochaine..merci

6 months ago

9.0

Lovely Staff at reception

Cons: Staff at the restaurant Were a bit rude

6 months ago

10.0

Fantastic holiday with all the staff, specially the lobby bar team Zizzo azdine, Ahmed and dj Oussama to with he's excellent music. Best team ever big thanks to all the staff.

melissaabrown

6 months ago

10.0

Brilliant service with Mr Zizzi Azdine and Ahmed in lobby bar, there manager too Mr Ashraf. Evening entertainment with Mr Salim and DJ Oussama was fantastic every night.

Fiona

6 months ago

10.0

6 months ago

7.0

Daily ctivities were varied and good fun, but weren't forced upon you. Staff very friendly and accommodating. Loved the dual pools and the swim up bar. Evening entertainment acts were very good. Rooms were spacious and well-appointed.

Cons: 4/8 of our group developed stomach upsets. None of us used tap water. I can only presume it was the ice/salads/food hygiene or pool hygiene.

Isabelle

6 months ago

10.0

Dawn

6 months ago

7 months ago

10.0

7.0

Shuttle bus very good Rooms very good Swim up bar very nice

Cons: Food was terrible - drinks were ok

soumaya

7 months ago

10.0

Ayomide

8 months ago

9.0

8 months ago

8.0

nadine

8 months ago

9.0

Emer

8 months ago

8.0

Good selection of food at all meal times. Nice having two pool areas. Free shuttle to city was handy.

Cons: Probably more similar to a 4 star in Europe.

Lina

8 months ago

10.0

Un séjour inoubliable à l’hôtel Blive à Marrakech ! Dès notre arrivée, nous avons été accueillis avec chaleur et bonne humeur. Les animateurs sont vraiment au top et en particulier Salim: toujours souriants, dynamiques et à l’écoute. Ils savent créer une super ambiance tout au long de la journée ! Un immense merci aussi aux serveurs et aux cuisiniers, toujours attentionnés et professionnels. La cuisine était excellente, variée et très bien présentée. Le moment le plus touchant a été lorsque les animateurs nous ont offert un gâteau pour notre anniversaire de mariage. Une attention qui nous a profondément touchés et rendue ce séjour encore plus spécial. Merci à toute l’équipe pour cette magnifique expérience. Nous reviendrons sans hésiter !

Mounir

8 months ago

10.0

8 months ago

10.0

Khaoula

8 months ago

10.0

Je suis plus que satisfaite de mon séjour , je remercie énormément Mme Ghizlane , pour son service et son professionnalisme… elle était au petit soin, je voulais fêter l’anniversaire de mon mari et elle n’a pas hésiter à nous offrir un très beau et bon gâteau , elle nous a décorer la chambre et a fait en sorte à ce que notre séjour soit parfait. Je reviendrais c’est sur!!!!

Fraser Joss

8 months ago

9.0

Eva

9 months ago

10.0

9 months ago

9.0

Le personnel des bars et repas est très sympathique, Le ménage est fait d'une façon remarquable par Zaira

Arnaud

9 months ago

3.0

Juste le spa ( qui est payant en supplément) Un grand merci à Kaoutar (RH) qui a quand même essayé de faire pour que notre séjour soit le moins pénible possible.

Cons: L’état général du matériel laisse vraiment à désirer, la plupart des transats sont cassés et très sales, les parasols sont en mauvais état et il faut se battre tous les jours pour un trouver avec une « vis » pour pouvoir le faire tenir. Nous avions opté pour une chambre avec un extérieur et une piscine privée, prix très élevé et impossible d’avoir un parasol, ce n’est pas prévu! Tout est fait principalement pour les anglais! Nous savons qu’en all in la nourriture n’est jamais extraordinaire mais là c’est pire que tout et les sodas sont coupés à l’eau mais l’eau a tellement un « goût » très moyen, ce n’est pas bon du tout! De base même le service étant francophone, on ne vous regarde même pas! Après réclamations heureusement ça a changé. Il n’y à absolument rien à faire de très intéressant au sein du complexe. Dans la chambre, le matelas est ultra mou, pas très agréable pour dormir. La porte de la douche ne fermait, le petit miroir de la salle de bain ne tenait pas très bien, de même que le support papier toilette il ne tenait pas. Une pauvre capsule de café dans la chambre et si vous en voulez plus c’est 1,5€ LA capsule !!! Bref très déçu.

kylie

9 months ago

10.0

The service was outstanding, the staff were eager to please, bringing drinks over, cleaning, they even left a bunch of roses in our room. The swim up pool was amazing, well worth the extra pay. The drinks tasted great.

Sabrina

9 months ago

10.0

Non saprei come descrivere il nostro soggiorno qui se non con una parola: SPETTACOLARE!!! 😍 Tutto pulito, super controllato e il personale sempre disponibile per qualsiasi esigenza. Il buffet ci ha lasciati senza parole: dalla colazione alla cena sempre soddisfazioni e la pancia piena!!! Ci ritorneremo sicuramente.

9 months ago

8.0

Simon

9 months ago

9.0

Swim up rooms are superb, roomy and clean. Two big pools, one lively the other quiet with a swim up bar. Food is unbelievable .

3kun

9 months ago

10.0

528femia

9 months ago

10.0

The best hotel and the best staff ever. Mr Ashraf and Zizzo and Ahmed the made good cocktails. Entertainment with Dj Oussama was excellent every night. The food was delicious for all the week with mr Moukhtar and Oumaima.

DJAMIL

9 months ago

4.0

Raguig

9 months ago

8.0

9 months ago

7.0

Youssef

9 months ago

10.0

Amanda

9 months ago

6.0

Nazim

9 months ago

9 months ago

10.0

Excellent staff they made my week. it was amazing . The pools were amazing and I had a lovely time there . Entertainment every night . I wish I could have stayed longer . The food is out of this world . No children just adults peace and quiet as well .

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Superior Double Room with Pool View

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$363.00

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Reviews (2285)

Customer Reviews & Ratings

9.0 / 10

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