Houda was one of the children’s entertainment and all I can say is wow she went above and beyond, always smiling very friendly and went out her way to make us feel welcome . X😘😘😘😘

Amazing place, lovely staff. Definitely we back again

Just returned from a 2 week stay at this hotel! Family of 4 two children (6&11) The rooms are very small for a family of 4 and we spent 2 weeks on top of each other. AC was good in block 1. Kept us comfortable throughout the night. We wasn’t too bother about the rooms being dated as we only use it to shower and sleep. The rooms are cleaned daily and fresh towels and a bottle of water. The main pool is where all the entertainment takes place. It is loud and very over crowded. We chose not to use that pool during our stay. We really liked the pool near to the water park only down side was not having the all inclusive option there, but there is a little bar that sells cans of pop. No alcohol is allowed at this pool. Glasses and bottles are served at all times around the pool so be careful as lots get smashed. The Mango pool is lovely ☺️ The restaurant is complete chaos!!! Breakfast is not too busy and offer fresh omelettes, pancakes etc. just watch out for the birds as they quite like a croissant! lunch - restaurant is chaos people everywhere getting food and struggle to get a table inside. Snack bar is great and the pizzas are delicious only down side is they cook one at a time so the wait can be a while for your 2slices. Dinner - well….. if you want a table dressing with a table cloth, glasses and cutlery then get there for 19.30 any time after that you will have to clear your own table route around for cutlery. Food is good always managed to find something tasty to eat. Staff work so hard in the restaurant it just seems they don’t have enough staff for the turn over of tables and the amount of guests in the hotel. Bar - be prepared to queue!! The staff are working extremely hard but again just doesn’t seem to be enough staff and the bar area is not big enough. During our stay they ran out of beer so had to wait for a delivery. It was an effort to get a drink which was a shame in the 46degree heat we needed drinks. Rule is only 2 drinks at a time which doesn’t work to well with as family of 4 but some staff did accommodate this. Entertainment we didn’t get involved or spend time at that pool during the day. In the evening we went to the kiddy disco which was ok. Evening entertainment is all French they don’t make any effort to translate into English which was a shame. Kids club was great my youngest spent a lot of time there and loved Hauoda. The hotel has an infirmary/medical room I want to mention this as the male nurse is amazing (I can’t remember his name) I am forever grateful for his kindness and help. our little girl got very poorly during our stay and needed medical attention. He came to our room to see her he helped keep the situation calm, he contacted the doctor who came to the hotel to see her. The doctor gave her treatment which helped us to get her home safely. Please say a huge thank you to him. After some time in hospital back in the UK she now getting better. 😁 This hotel is a 3* for a reason. Yes it has good and bad points but a holiday is what you make it and what you pay for!! We had a great time as a family. We went out and about and experienced so much in Marrakesh. The people are kind and helpful. Piece of advice don’t book trips through the hotel they’re very expensive. We used ‘get your guild’. Also take a Stanley cup the bar will fill it with pop, beer, wine what ever you want. This helps stop wasps and flies. I wouldn’t return to this hotel just because of the queues, restaurants being chaos and not a relaxing environment to eat a meal.

Mini club staff are amazing specially houda 😻😻😻😻😻😻😻😻😻😻😻and aya Houda is really amazing 😻

Just back from a 1 week stay at valeria Medina. Overall a good stay and. Good hotel. Must admit we where a little dubious after reading the reviews and the supposed anti English rhetoric however pleased to say we never experienced this/felt it. Yes I do feel that ghe hotel is geared more towards French guests a lot of the entertainment being in French as a result our kids ( 5 & 3 years) weren't keen to join in the entertainment but I wouldn't class this as anti English we felt all the staff we encountered to ve very nice hospitable and they where great with the kids. Food we thought was great wide selection and very tasty. Rooms are dated and in need of an upgrade however perfectly adequate to sleep in and secure which is all we wanted as did not spend much time in room. Great selection of pools particularly enjoyed the shallow kids pool which was perfect to allow us to relax a little whilst still be able to keep watch on the kids. Waterpark great as well and included in price. Only down side to the holiday for us was the bar service. This in honesty was awful. Max of 2 drinks per person which oddly seemed to include soft drinks. So could not get all 4 of us a drink at one time so meant getting kids drinks then re queueing to get ours. Which would of been fine if there was more that 1 person serving on the bar. Queues where very long with only 1 person serving but lots of other staff just hanging about not helping. Also they did run out of beer on one day however did mange to get hold of bottles of san Miguel to give out eventually which was great. That was the only down side to an otherwise fantastic stay. SPECIAL MENTION We stayed in block 9. Just wanted to give a special mention to our maid Nabila who was absolutely lovely really friendly always greeted us with a smile and kind words asking us about our stay. She was great with the children too. A real credit to Valeria Medina!

We have just had 10 nights at this resort. I genuinely do think that some of the posts on here are jumping on the compensation bandwagon. Im not saying everyone that stays has an amazing time but after reading the reviews on this group we were honestly dreading what we were walking into. And we've had one of the best holidays!! There has been a few hiccups dont get me wrong but you get that anywhere you go. When we first arrived the staff had us drop our suitcases and we were taken straight for lunch (about 1pm). First con, our room wasn't ready until 3 so we did have an hour to kill after lunch to get into our room but we could have stayed in the dining bit where they had air con, drinks and food. So it wasn't all bad. Food, food was brilliant. Im not even sure why people are moaning. Always lots of variety, vegetarian options, always different meats being cut fresh by chefs, always pasta chips nuggets bread etc for the kids that dont eat extravagant foods. Burgers every lunch time. One night they had a bbq. Breakfast was always the same, omelette, eggs, cereal, pancakes your usual but lunch and dinner always had something different. We had fussy eaters in our group that always found something. There were no more flies that we get in England and as for the complaints for the birds they never bothered anyone. The only time I saw the birds being a pest is when guests would leave stupid amounts of food on the tables when they were leaving and little birds would come down and try and pinch it 😂 maybe those guests need a lesson in only putting what they are actually going to eat on their plates instead of being greedy then the birds wouldn't be trying to steal the food 🙂 some of the catering staff were a bit rude. But iv again you could get that anywhere and that didnt ruin my holiday. Yes the dining area could get busy but again, it's august, it's hot & staff were trying their best. We made friends with a waiter named Osama and he ensured we had a table for 12 every day and went out of his way to ensure we always had everything we needed. Yes we tipped him BUT we only tipped him because of his kindness not just because. Bar staff worked there asses off. Its august, it's hot, there's a lot of guests. There are 2 bars that are open all day and evening for soft drinks and alcoholic drinks. (They dodnt do cocktails in the snack bar bit but it wasnt a long way to the other nar from the pool) Yes there were sometimes ques and I say sometimes because it wasn't always. But a bit of patience goes a long way. Imagine working in 45 degree heat in shirt and trousers and having guests shouting at you because your not going fast enough. There's no wonder some guests report the bar staff being rude to them because if I were them being scoffed at by some of the customers id be rude too. Personally we were always polite and waited our turn and we never experienced any rudeness from the bar staff. The 2 drink rule is fair in my opinion or you would be waiting longer in the ques but you know what, you ask them nicely and use your manners and they give you more than 2 anyway. You cant moan your stood in a que 20 mins but expect them to also serve you 7 drinks in 30 seconds. Rooms were absolutely fine. Air con wasnt FANTASTIC but it did it's job. Put some card in the slot where the card goes in the room and leave the air con on continuous. Cleaners do an amazing job. Our cleaner was awesome. Tipped her a couple of times and left her some sweets some days and she always said good morning and played with the kids, always made sure our room had fresh bottles of water, always had the room sparkling every day, did some amazing little bits for the kids with the towels. Was the highlight of their day going back to see what the cleaner had done 😂😂 I took an extention lead so I didnt have to worry about plugs. Balconies are a fair size. We had a second floor room. There is quite a big french english divide. The French entertainment team could be quite arrogant towards the english i have got to admit. They would do all the daytime entertainment in French and evening as all the French would mostly go down the the theatre for their entertainment and the english would sit by the resteraunt entertainment area. BUT. They have 2 entertainment teams. The international entertainment team were AMAZING. They would constantly walk up and down the sunbeds and talk to everyone, Announce their entertainment in english and French, played with the kids, asked EVERYONE to join in, help out with anything they could and genuinely tried their very best. Those guys are worked to the bone and they still always have a smile on their face and super positive vibes. Please be kind to them because a lot of people were so rude and then complain they didnt receive the same service as we did. All we did was be friendly and that's exactly what we received back. Again though I will illiterate that this was not the case with the french entertainment team. Even after our best efforts they did not want to engage with us english folk. But that was fine, the other entertainment team did enough to not be bothered about joining in with the French anyway 😂🤷‍♀️. Sunbeds were getting a bit crazy round the main pool, get up early for a sunbed. If you dont mind where you are though there are plenty of other sunbeds dotted about. If you do have any worries while you are there they had a manager guy turn up half way through our holiday called Mazine and he would go out of his way to help guests. Go speak to him and I promise he will help you solve any issues you have. He was always wandering around checking in, eating with guests at mealtimes and genuinely turning the atmosphere into a real positive vibe. He will do wonders for the valeria madina and I hope that the hotel continues to improve and go on to great things. I would also like to give a big thankyou to Hiba, Emir & everyone from the animation team. Osama the waiter that ensured our mealtimes were an awesome experience, the lifeguards that always came and spoke to us especially Salah who went completely out of his way to make friends with us. Nasser for his amazing photos & And Mazine for ensuring everyone was happy, any problems were rectified straight away and making sure the entire resort felt welcome. He really does do a good job on making sure everything is constantly running smoothly. I hope we see you all again soon 🩵🤘

Morrocan entertainment was brilliant always around talking & getting to know everyone. French animation team didn't interact with English would only speak in French & were rude. Lovy was absolutely amazing always checking in on us & would spend time with everyone.

Morrocan Entertainment team were fantastic! Worked hard all day and night and included everyone. So friendly and inclusive. French entertainment team were dreadful!! Totally refused to speak English until they were told about complaints.

the hotel and staff were amazing specially the kids club they was so friendly and helpful Nesrin was amazing with the kids will be back next year

Great experience here at this hotel always clean and good selection of food animation team was great and kept us entertained would recommend

Atmosphere was awesome and emir was awesome, valeria entertainment team valeria top notch 👌

Unfortunately, all the poor reviews are absolutely spot on. I am not going to reiterate the problems with the rooms, the overcrowding at the entertainment pool, the poor service at the bar, no TUI UK rep available at all but what I will recommend if you are staying soon is: 1. The quiet pool by the slides is the cleanest and not overcrowded and we spent our days there. The downside to this is that the bar there is not part of the all inclusive (and only serves soft drinks and ice cream) and there is nowhere to get food. This pool is at the furthest point from the restaurant and all inclusive bar. 2. The Mango pool. It costs £8 for the day but is totally worth every penny. Also not included in the all inclusive though but the food and drinks are fantastic. 3. The Spa - have a treatment. 4. Book your excursions through Get your Guide - the sunrise hot air balloon was one of the best experiences ever. 5. The YSL gardens are a must if you like that sort of thing. 6. If you are going to the Souks use a guide too otherwise it is pure chaos. We can’t believe that TUI put their name to this hotel or put their guests in it. Such a shame but we made the most of it because we had no choice.

I am not one for writing reviews as we all appreciate different things but on this occasion I feel strongly that future guests need to be made aware of. The hotel is nicely situated about 20mins out of Marrakesh it has typical features of a Riad you would expect. The hotel is spread out over a vast area so you do get your steps in everyday especially if you seem to English and placed in blocks 800/900 the furthest away from the pools bars restaurants, they are basic rooms poorly maintained dirty and quite dated, stains on bedding, we complained and eventually moved to an upgraded room. Better but not perfect. 2 other English families were also complaining and the following day a large number of other English families also complained. The main pool gets extremely busy, there are not enough beds for the number of guests the hotel has. Empty glasses and water bottle’s can be seen lying around on the floor as they are not routinely collected perhaps once a day maybe. They usually have 4 life guards on because of how busy it is. It was noted on numerous occasions the life guards were very whistle happy often blowing his whistle tell an English child not to jump in the pool but then allow a French or Arabic child to do exactly the same… I’ll say hats off to the animation team as during the day they would get lots of guests out the beds I’ve never been to a resort where I’ve seen so many people engaging with them dancing on the pool side doing activities in the water, however on an evening the same team would only seem to gravitate to French families when trying to get them to join in with evening entertainment. The hotel is very much geared towards the French. I acknowledge this is their main language but I’ve never been to a resort where I’ve been made to feel one nationality is favoured more than another, I had read a previous post before we went that guests can be identified which country they are from by the colour of the wrist bands they are given. I was sad to see this was the case and how behaviours of hotel employees played out. The food was actually pretty good. A good selection of foods but not really with fruit that was a poor show, Ice cream only at lunch time not evening time. And only one working drinks station for all the guests during meal times. Utterly ridiculous always a long queue whilst your food is then getting cold waiting for you to return to your table. No where near enough staff at the hotel August will always be a popular month so it’s gonna be busy every year surely so in the 2 places you can get drinks during the day only have 1 or 2 staff on, staff in the restaurant can’t keep up with clearing away tables or even replacing the glasses at the drinks station, as soon as you get up to leave after eating another family has dived in to get the table as families are often left waiting for tables to become free let alone cleared away. And if you have read previous posts yes there are flies and several birds in the eating areas and nothing seems to be happening to clear them out or even stop them coming in, the birds are used to people so can be seen flying low and close to people as they peck off plates or off the floor. Make the most of your stay here but be open minded, there is sadly an element of racism here, Oh and to leave the best bit till last, a member of the animation team was doing to my teenage daughter by the pool one day it seemed a friendly chat and could see the woman typing on her phone throughout, no biggy. However when I asked my daughter what was that about the woman was actually typing out a 5 star review about the hotel on my daughter’s phone!!!! This was deleted straight after. We have reached out to EasyJet separately but as a company perhaps you really should reconsider using this hotel, the British are only allowed to visit post Covid as the hotel was losing money.

This is NOT a 5 star hotel ! 2/3 at a push. Our first time in Morocco & I can’t lie I did wonder what have we come to on our journey from the airport to the hotel - the lead up to the hotel was like that scene from the inbetweeners, nothing for miles ! The hotel itself - awkward, dated, smelly. To get in you walk through double doors that have no glass but a step - not ideal or clever for getting suitcases over. Let alone people in wheelchairs ! Reception staff seemed ok at first, however as we were there before 3pm check in we had to leave our luggage and wait in the bar for almost 4 hours, there was no where for us to get changed into costumes or clothes more suitable to the heat. We asked if we could go to our rooms earlier and were told yes they’d be done for 2. Come 2 o’clock neither room was ready, 230 one room ready the other was being done, they still gave us keys to both rooms ! Anyone that’s British / English and been here knows we as a race get pushed right to the other side of the hotel in blocks 8 & 9 away from the restaurants, pools, reception and bars. Some people may be ok with this, however my partner has a crutch due to hip problems and we asked if we could be nearer to the amenities due to her struggling to walk long distances or be on her feet for a long period of time. We’d also asked for the rooms to be next to one another and was informed they would be - we got given keys to 801 & 815 - no where near each other !! Once inside the rooms they weren’t clean, air con barely works, and a very disturbing smell in them. Pillows had stains on them, floors still dirty, one room still had rubbish in the bins and plates inside it !! Water dribbled out the showers. I asked about moving rooms and was told the hotel was full - I then went to speak to the management and was advised the next day they would move us closer to everything but we’d have to wait until 11am for people to check out. We accepted this and made the most of that night. The following day 11am we go to reception to be then told we have to wait until 2pm ! We reiterated the need to be closer and rooms together- then 145 we go back on the off chance rooms are ready. Whilst in reception we encountered 3 other English families complaining about their rooms, the facilities at the hotel, and what a dive it is. One woman was even onto her travel agent to be moved away immediately she hadn’t even seen her room she had just walked round the hotel grounds !! Says it all. On the flight from easy jet that landed the day after we arrived 18 families arrived at the hotel and every family raised issues with the hotel, a lot were told there was nothing the hotel could do as it was full. One family informed us they got hold of the easy jet rep and he advised them had they booked the holiday with him he would not have let them come to this hotel because of its reputation - make of that what you want to. I then got into a heated argument with a receptionist called ‘Maz’ who didn’t like it when I pointed out all English and British people were shoved as far away as possible and it was a form of racism to us. Maz got over excited and raised his voice to which he was never going to win the argument about racism with me, he then decided he wouldn’t deal with me anymore but my partner managed to speak to him. I in turn asked a nice young lad at reception on how to make a complaint about Maz, and explained the issues we had faced, within 15 minutes he had not only moved us closer but given us a free upgrade and even walked us to the rooms before we decided on moving to them, his professionalism and mannerisms were second to none and should definitely be working at a bigger and better hotel chain. New rooms were recently upgraded - air con still appalling mind, only real difference was a tv in the room ! There is no where near enough staff for the size of the hotel. The dining area is big, however the amount of flies around (inside) and also birds is concerning for hygiene alone !!! Nothing is done to discourage birds from entering the main restaurant area and they fly freely around the room ! The birds even come and eat off people’s plates ! Cutlery is hard to come across if your table isn’t already made up with it, you do have to go in search or it. Glasses are not always clean - and two drinks stations in the restaurant for around 3-400 people eating at one time. Poor !! However the food was ok. Some days better than others, a wide variety of a lunch and evening time - however breakfasts not that much to choose from. Limited fruit available and not always the ripest or tastiest. The pool bar was no better - flies around constantly again, glasses filthy even after being “washed” service very very slow ! One person could be serving whilst 20/30 people are stood waiting - yet you can see other staff milling around doing sweet f a ! The toilets by the pool are disgusting they smelt of sewerage every day ! And often when i did use them they were unclean inside with other people’s excrements still left inside toilets and on the seats ! So clearly not maintained or cleaned through the day. Hotel staff also come round the pool asking for your phone to then go onto review sites and leave themselves a 5 star review !! So whatever you read about this hotel make sure it is genuine. Be aware when booking excursions especially from companies in the market square as they give you a time, take payment then the day of the excursion change their pick up times ! Also a lot of hassle from street sellers or people wanting to give henna Tatoo’s, be careful as they will just start drawing on your hands even when you’ve said no and then tell you to pay what you want ! Haggling is a must and to be honest you can knock them down to dirt cheap prices probably the only good thing about the place. As a whole I would not recommend coming to Morocco it’s dated, poor, unclean. I certainly would NOT recommend this hotel, not worth the £5500 we paid for it, nothing in walking distance to it either you have to get taxis if you want to go anywhere and the main market place is 30/35 minutes away. We have also been informed twice and once by an easy jet rep that the hotel is owned by a French man who never used to let English people stay here and it was only after Covid had gone he changed as the hotel was about to go bankrupt - could explain why English people are treated like second class citizens on their stay. Disappointing stay and even more disappointing a travel agent as big as easy jst advertise this place - not only will I never come to Morocco again but I also won’t be using easy jet in the future.

Upon arrival, the hotel were very friendly during the day the animation team were ok, they did not talk to many English people, only French, has the days went on this got alot better with them talking and involving the English in the games.

Not a review as such but hoping to speak to someone for a booking we have to sort the additional fees for pools and restraunts in advance for my boyfriends 30th birthday. Emailed 4 different addresses on the website and unable to get a response? Anyone else had this issue?

If your from the UK or dont speak french udont bother coming here. Here now and all the animation team talk french through every show, every game, no English spoken at all, even tho there are hundreds from the UK here. The hotel is not kept as clean as it should be with wasps, flies and birds in the restraunts pooing everywhere its all on the seats and tables. Broken glass dosnt seem to bother the staff either they have no rush in cleaning it, or any glass for that matter you struggle to find a clean glass to drink out of. No wonder loads here say to bring your own cups. UK holiday companies should not be selling this place imo. Such a shame because if it was well run its a lovely hotel. Leave this place to the most rude nation on earth, the french.

Please take the negative reviews as a pinch of salt! We had a mixed party of 22 (adults and kids) many of us were worried based on reviews we have read online! I can absolutely say I had no substantial problems whilst staying at the hotel, nothing that would prevent me from returning again! The location of the hotel is about 25/30 minutes from Marrakech centre & airport so short transfer journey and short journey into town. There are plenty of taxis that sit outside the resort, just ask at reception and they will call a taxi to come pick you up. Abedo was our taxi driver the whole holiday and is the sweetest man! We stayed in block 900 which was I think the furthest from reception but not terribly far, if you have mobility issues you can ask at reception, they have a buggy and if able to do so they are happy to take you to your riad. We arrived late at night, the check in process was smooth and we were all in our rooms within about 30 mins of arrival. The rooms are spacious, well equipped with a fridge and a hairdryer (no iron or kettle) plenty of lighting and plug sockets. Little balcony area with a table and chairs. Housekeeping - Our room was immaculate every day and that is thanks to ‘Shabila’ (I think this is her name) the kindest, sweetest lady thank you for looking after our whole family. We will miss you! We had one day that our regular house keeping wasn’t there and had an issue with the stand in, which was handled by the manager swiftly. Management & Staff - The service is great, Hicham (manager) was a fantastic help in many ways during our stay helping our party out with anything we needed whether that be recommendations or issues we had at hotel. The entertainment staff are fantastic they always had something going on for the kids and had all the energy in the world (in that heat) the staff at the kids club were also fab I cannot fault them. Pools & Amenities - There was a total of 6 pools (I think) I didn’t actually make it to them all, the complex is huge! The main pool was always relatively busy but there is plenty of loungers around the area. We often went to the small pool with the pillars near to the main restaurant as was a cooler pool. There was a kids play area/water area which is beside the water slides which is fab, and there is snack bar over there which has to be paid for (no issue either take your own snacks over or get the all inclusive when you return to the main area) it is what it is! You also have the mango pool area which we visited one day. Access to the pool with a cabana bed and towels, 2 main meals, 2 cocktails, 2 soft drinks was £48 which I don’t think was bad. There is also a kids club which is great and the staff are great there too! The spa services were fab, majority of our party went for a haman massage which is highly recommended! Have medic/pharmacist on site which is good. Food & Restaurants - I cannot fault the food, it is what it is, it’s all inclusive! Yes you will have times where it seems repetitive (that’s what all inclusive is - cooking for thousands of people they do what’s easy) but everyone in our party ALWAYS found something to eat. Breakfast was the same every day. Toast, eggs, beans, omelettes, pastries, salad, breads and cereals. Lunch was burgers, chips, pizzas, salads, paninis, wraps, grilled meats, tagines, plenty of sweet treats and ice cream. Evening meals lots of meats, tagines, casseroles, veggies, rices, potatoes, grilled meat and veg, pasta bakes, noodles, burgers and again plenty of sweet treats the list was endless there was ALWAYS something to eat! There is also a snack bar between main pool and kids pool which serve pizza, burgers, paninis and fries through the day and other things. Yes there is little birds in the restaurant, no I didn’t see them on any food and there was always someone there with a palm leaf to deter them if they flew too close. Also never had any issues with the temp of the food, yes there is a microwave but I never had to use it as the food was always warm. The only small issues I would potentially raise is that English and French guests get different coloured bands upon check in and I assume this is to allow the staff to know what language to speak to guests in. But I did find that sometimes French guest were getting prioritised at the bar when being served, or the service was slightly better for the French guests, again not something that would prevent me from returning. My second issue is the bar service was quiet slow I feel like they should maybe have more staff on the bars especially in the evening or at busy times majority of the time there was only 2 staff on a bar at at time. I give 4/5 all over as there is room for improvement in certain areas but would definitely return! ☺️ Tips - Bring thermal cups to keep drinks cold (also saves you waiting in bar line for a small drink) Bring insect spray if you’re prone to bites Avoid leaving opened snacks/drinks beside your loungers as bees will swarm!

Just returned from a 10 day stay and can have no real complaints. Prior to going we had noticed negative social media feedback, but these people must have been at a different hotel. Is it perfect, no it's not. Yes there are birds in the restaurant and wasps around the bar, but when people leave food lying around at the back of them then birds and wasps etc will be attracted. I was in Riad 800 and the room was basic, but very comfortable and clean. The cleaning staff are excellent and attend daily with bottled water left in the room. I believe there is an ongoing modernisation of the rooms throughout the resort. Food choices were excellent with several options to suit all tastes, while the pools and waterpark are superb. Without doubt though the biggest strength the hotel has is with its staff. From cleaners, catering team, bar staff to animation team they are the friendliest group you could ever wish to meet. Nothing is too much trouble and they are always polite and helpful. Ignore negative social media posts and visit with an open mind, I'm sure you won't be disappointed, I'd happily recommend Valeria to anyo e considering a visit.

Emir and his entertainment team have made me and my family feel very welcome, Always coming over making sure we’re okay during the day, keeping our little girls involved in everything. Never walk past without a Hi-Five for us all. Jokes all week about our no scotland no party.

Great location atmosphere at night is always lively rooms ok good value for money I would say around food area etc could be cleaner far to many birds and wasps great service had a good holiday overall Valeria team ( entertainment team ) amazing greeting you everyday and night with the kids always friendly speaking English made you feel welcome

Had a great time at this resort, Valeria entertainment team was excellent - shout out to Emir, good banter every day. Would definitely come back again! Would recommend.

We had qn amazing time at the kids club the staff especially heba and Houda were so kind and wonderful they made our kids feel super welcome Fun activities safe pool and lots of games the mini disco as well The kids had the best time

Very nice and nisrene is very friendly help ful

my first experience and it was amazing had a very good time and my holiday but special entertainer break

I like this hotel as there pools are very nice , entertainment is good and break, nisirin was very welcoming to me and my mum I would come back in the future!!

We stayed here for 4 nights in June. 2 grandparents, 2 adults and 4 children - and we all had a great time. We had adjoining rooms in riad 1 which was great being so close to the pools etc. We requested a cot in one room which was missing on check in - after asking reception it was bought up promptly. We found the food to be really tasty and great variety - although it can get very busy in the restaurant and did struggle to find a table for 8 one lunchtime. If you arrive as soon as service opens then there is plenty of space. We did avoid the main pool as it was too noisy for us - but the smaller shallower pool was great and so was the large pool by the water park. WiFi didn’t really work, only in random spots but luckily we didn’t need to access anything on our phones urgently. The kids enjoyed dancing to the music in the evening regardless of what language it is. We also booked a guided tour with dinner into Marrakesh through the EasyJet rep which we all thought was brilliant. Overall there a few areas of improvement however we still all had a lovely time and would return here again.

We are here at the moment 7 days into a 14 day holiday- and the frustration about this resort is mounting. Being dropped off by our transfer at the main road and having to walk to reception was not a great start. The resort is massive and it is not immediately clear where one needs to go. A lot of faff was made around our luggage which was brought to the room by a golf cart type vehicle. The men hauled the luggage up to the second floor (no lift) which we appreciated, but they were not leaving the room, clearly looking for money. We had just arrived- were hot and bothered and had no local currency either. That was uncomfortable. We are 2 adults and 1 child (8) and were given 2 towels and 2 pillows- I had to ask several times to get 3 of everything- this resulted in everything taken away- Had to go to reception again to ask for it. Why? I have no idea. The room was clearly made up for 3 guests. We are in block 2- the location of block 2 is good within the resort - close to the main area and pool but a bit further from the water park entrance. The biggest complaint is that the aircon is not working and with 40 plus degree heat during the day- the nights are unbearable. We have left everything open at night to catch a breeze but it’s not helping much and then the mosquitoes are in and the noise from the parties until 1am makes sleeping a nightmare. We asked for someone to check the aircon- that was ignored. All the information around the hotel is in French so we are excluded from any activities around the pool- nothing whatsoever is announced in English. The water park is great but be aware - no food or drinks allowed whatsoever (we brought our own flasks and also used empty bottles refilled at the only 2 water stations) and even though this is meant to be all inclusive- any food or drinks over by the water park needs to be paid separately and it is a long walk in the heat back to the main area. There are not water dispensers there so bring the bottle you get from housekeeping to breakfast and fill it up there is what we did. It is however a far bigger / cleaner pool (and therefore pretty empty most days) than the main one which is covered in hair and bugs. The water park opens at 10, the splash area is extremely slippy, make sure any children wear good footwear. Kids disco is exclusively in French, no mix of any other language spoken or songs we may recognise. Instructions all in French only. This holiday was sold by TUI Ireland and we have been greatly misinformed. The safe in the room is broken, drawers are broken, sheets haven’t been changed once in a week, aircon is broken the phone is broken. Breakfast/ Lunch and dinner - the food is obviously greatly influenced by local cuisine, but the staff are unable to keep up with demand. Tables are not cleared or cleaned, cutlery/ cups etc not available- unless you arrive at the time when the dining area opens- you would struggle to find a clean table and utensils. Do not leave food on the table- one of many birds in the dining room will fly over and help themselves. The staff are trying but there are just not enough so it all piles up. Drinks dispensers also only in 2 locations at each opposite end of the dining area at the very end of the entire dining area. The machines are often not turned on and coffee is available at breakfast only. The gym - advertised as “fitted with state of the art equipment” is only big enough for maybe 3 max 4 people- it has a broken bench, 2 bikes and 1 cross trainer, weights 1,3,5,7,9,12 and 14kg and that is the state of the art equipment. There are showers there but no towels or water so need to bring your own, went looking for a toilet once and was immediately asked where I was going. There is at least 1 stray dog, several cats as well as peacocks walking around- if you are on the ground floor- I would suggest to keep nothing open so they can’t come in. The TUI rep is nowhere to be seen and the app is not working to ask someone from TUI. There was no welcome meeting like I am used to from the 4 previous TUI holidays to explain how it all works and to be visible and know where to find the rep. I have never been so disappointed with a holiday. Reading other reviews - especially about the aircon- make me doubt that we will get a room where we can actually sleep in properly- but will try again today. WiFi is so bad that we bought data packages from Vodafone. There is one spot close to reception where the WiFi is working- but nowhere else. If you come here- make sure you speak French, arrive with low expectations and the capability of being able to sleep in 35 plus degree temperatures. As of today- I desperately want to go home- the lack of proper sleep is making all of us irritable and this is not what I want on any holiday.

This hotel is awful and would avoid at all costs!! We were a group of 7 in 3 different rooms in block 9. 1 room stunk constantly and fridge leaked all the time. 1 room had a massive bug issue after constantly reporting all they done was spray the bugs with lynx deodorant!! Or me cleaning them up!! After the 6th time complaining we finally got to speak to the manager who said a new room was needed the new room already had people in it!! We left the hotel to go out for dinner and asked for the new room to be ready when we arrived back. When getting back we was told there was no room and would need to come back in the morning!! After telling them his was not acceptable and they were not sleeping in the room they gave us a key to a room in block 2 which was 100% better!! You were queuing for a drink and they would serve the French before even if you had been waiting 5 minutes!! The wasps are a huge issue!! All activities around the pool were in French. Raw chicken was served at dinner!! Fixtures are hanging off the walls!! Fuse box left open in direct sun for 2 days!! Our beds were made everyday but no clean sheets in the whole 7 days. We spent all our holiday at the pool by the water slides and brought drinks from there as a British you are treated totally different than the French!! Also a tip use Uber if you need a taxi the drivers outside the hotel rip you off!! Charged us £31 for a 4 minute drive!! Also they ask guest to leave good reviews when finishing any activities so don’t be fooled by the good reviews

Great for families, enough variety of food for the pickiest eaters. Staff friendly but very hot in July for kids. Emir was great with us

Lovely location, very French oriented but had a great day for French day, had to change room as air con wasn’t working g and was to far away as have an elderly parent. Hotel entertainment staff were amazing we us

Read some really bad reviews about this hotel before coming but it's really not that bad! The hotel is quite French heavy but by no means do we as English feel we've been excluded. The entertainment team are absolutely amazing. Break, Emir and Ghani all really friendly and had such a laugh with them. Not my normal kind of hotel but I enjoyed my stay.

There was a wide variety of delicious food to pick from and there was lots of entertainment to do in the pool and exiting challenges to do.

Unfortunately our first room was very sub standard & didn't even meet the basic criteria. Toilet bulb not working required phone torch to see, TV had no aerial connection. Sofa bed foot panel not attached & just placed on top of the seat, broken leg on bed side table, two dirty floor rugs. I mentioned all defects to a cleaner who burst in to put a pillow case on a spare pillow??!! I also complained at reception soon after 3pm check-in. Returning to the room later in the evening. Nothing had been fixed, so back to reception this was around 10pm. A maintenance person was summoned to at least change the toilet light bulb other issues remained. Then went to the fridge to get water out & guess what yes it wasn't there?? Back to reception for further complaints fortunately out of 3 persons at reception one guy had the common sense to replace with a new within 10 minutes. This same person looked at all the other issues in the room removed the TV to show a bare cable for the aerial now totally disconnected. He stated we should be moved the following day. Also this room was on the top floor roof 3 flights of stairs. We eventually got moved 2pm the next day to a better ground floor room with everything as it should be. We all agreed with staff I shouldn't have to point out room defects multiple times at all on our vacation. These should be done by at least room cleaners or staff basic checks. We had no issues with the remaining holiday in spite no information about the resort we found the bigger quieter pool beyond the aqua park, we never found the adult one unless this was the restaurant mango one? Food was good my partner loved the desserts. This is a very basic resort & it's a shame that some rooms are not fit to stay in on a basic level, this wasn't isolated to just us we heard this numerous times room transfers from UK speaking guests. Would I revisit or recommend.. no.

I think the overall rating of 3 is reasonable for this hotel. Firstly, this is a French hotel which was a great test of my GCSE level expertise! But seriously signage, announcements, entertainment are all in French. Having said, all the staff I encountered are great English speakers. Don't arrive before 3pm! Your room will not be ready. You will have to wait, which if you've been traveling for hours, in the same clothes, hoping to sleep, not going to happen. The rooms are small, basic but have all the necessary things. The air con is not strong, so you need to close all the curtains and leave it running constantly on high volume to get some relief. Wet towels on the bed also help with the heat. There is no place to wash your bum and no sink in the bathroom. TV worked fine. No locks on the bathroom doors, privacy is a bit limited. Our riad was close to the pools and dining area, but there was 2 flights of stairs to go up. Be in good shape for that! Random stray dog on day 2. The food was good, I felt there was a good variety, a mix of traditional Moroccan cuisine and European, although the food was quite bland (I think a lot of hotels do that to try and please the masses) the desserts were delicious, and there are 4 meal times a day, with an open buffet. Get therr early otherwise you won't find a table, glasses would have run out. The best place to sit is near the desserts as the air con is cooler and less flies. Don't sit near the door or in the main entry, you will be attacked by swarms of flies and birds. The swimming pools were great. Clean, quite warm, pleasant and fun. I enjoyed watching the water dance aerobics, although I didn't really join in. I didn't take part much in the evening entertainment, but I watched some of the dancing and singers, they seemed good. The place is generally very clean, staff are constantly cleaning. The room cleaning is of a very good standard. Large bottle of water is provided each day with clean glasses. You can also get more water from reception. Hair dryer, towels and soap provided in the room. The fridge smelt bad and didn't seem to be working. Lots of storage space in the room. Small clean balcony for sitting outside the room. WiFi is not very strong. ATM in reception area. There is also a large office where you can book excursions. We used the shuttle bus service to go into Marrakech. There is no air con is vast amounts of the hotel and in July it is very hot. I really feel sorry for the staff working in that heat. Bring your own fans. Certainly not a luxury hotel, but as a budget friendly hotel, I think you can have a pleasant stay here, although I would not advise the summer months, given the heat, or for staying longer than 1 week.

I had a lovely experience, was well accommodated by the staff, the help was brilliant! Safae helped with excursions, hosted some fun games, I felt very welcome as someone who doesn’t speak French.

Positive about the hotel are the hrd working staff they deserve a pay increase!!! They all work hard, are friendly and helpful. Cleaners came each day great job and always left water. Bar staff working under extreme heat with not only flies but wasps , bees they need better protection . Animation team talented but in French so hard to fit in if Scottish but this is down to who you employ to help all feel welcome. Food basic but ok nothing special, did feel that it was to hot to wait outside for pizza in tht heat and mayne it should be somewhere with air conditioning. You guys have major issue with flies on food and bird diving down , I was almost hit many time and bird droings on our table . This i feel is a major issue and need to be addressed. The main area had football on all the time and was the only place we could get WiFi since we couldn't in block 4. So we had to sit here to get any messages. The room old, dirty , full of flies everywhere! There is basically no air conditioning it was bellow basic facilities. Out door toilets stink , they just smell of pee nd poo and in the heat 🥵 worse the smell disgusting Water park for kids yet nowhere to get a drink to stay hydrated, when I pay for all-inclusive I expect this to be part of a areas, I understand the adult pool is different, but with small children it is a joke .. This section is beautifully with a top quality garden area but we stayed less than 15 min as my son was thirsty so what is the point if you dont provide this facility that should be part of the overall experience. ??? We went with an open mind and came back with staff amazing, lovely maintained resort, shop pointless honestly it was rubbish. Pace needs to sort out bird and flies in min dinning area. Our room was basic 😕 so outdated shower leaked all the time, And out lights kept switching off s the main box had flipped. One of the cleaning ladies showed us how to sort it . Also need to mention the horrible guest who so aggressive to a stag member in the 1st of June he scared my son, he was really nasty to the staff nd they did not deserve the treatment . All in all we wouldn't go back it was. Budget holiday but 45 degrees even t night to hot .

Outstanding service from Hichman guest relations manager -turned our stay completely We originally checked in at the Valeria Dar Atlas, but unfortunately encountered issues with the air-conditioning and the quality of the food during our stay. We approached Hichman for assistance-and he could not of been more helpful. He listened carefully to our concerns, took immediate action, and arranged for use to transferred to the sister hotel. We are absolutely delighted with the change and have been extremely happy here ever since. What impressed us most was that Hichman visited daily to check that everything was going and if we needed anything else. He is incredible approachable genuinely caring, and a true credit to the hotel- his attitude and dedication are a inspiration to the whole team. We are so grateful for is support and would highly recommend him and this hotel to anyone visiting Marrakech. I really wish your success for the future Kind regards Mark and Susan Tunstall

👍 nice pool, near Marrakech.

having a great time break and aya make it alot more enjoyable we have more activities like pool party

The entertainment team here are amazing, Safae is very friendly, the best activity here is aqua aerobics.

The animation team were AMAZING! Really friendly and helpful. Especially Safae & Amir! Made us all feel welcome. Activities were fun. Evening entertainment great fun!

I really love this place and the team Valeria especially Sophie.Kiki.joe and all Valeria are so nice and kind ,it was a wonderful night dance with the animations team all the day we do activities together and sharing the information it will not be my first and last team here I will come in November again I can’t wait to come back and I will not forget also the photographer boy who called nasser he’s so nice and kind also .

Well… Firstly, I would like to recognise the hotel staff, who were exceptional throughout our stay. They were always friendly, professional, and willing to help, and they are undoubtedly the hotel's greatest asset. Unfortunately, beyond the excellent service, our experience was disappointing. When researching the hotel before booking, it advertised an adults-only pool, which was one of the reasons we chose this resort. While this facility does exist, the hotel fails to make it clear that access comes with additional costs. Guests are required to pay for food, drinks, and even the sunbeds if they wish to use this area, which was both misleading and disappointing. The main pool areas were consistently overcrowded with families and children, which is understandable for a family resort. However, securing a sunbed was almost impossible due to the number of guests reserving them early each morning. This became a daily frustration. The hotel also promotes access to a water park as part of the all-inclusive package. However, what is not clearly communicated is that food and drinks within the water park are not included and are instead charged to your room. This was another unexpected expense that should be made much clearer to guests before they arrive. The bars close at 11:00 pm, which is reasonable. However, as the World Cup was taking place during our stay, it would have been a thoughtful gesture to extend the all-inclusive service for guests watching the matches. Instead, drinks became chargeable after 11:00 pm. While there is a nightclub available for those wishing to continue their evening, drinks there also incur an additional charge. The food was, without question, the most disappointing aspect of our holiday. I was not expecting Michelin-star quality, but I did expect a reasonable level of variety. Unfortunately, the menu remained virtually unchanged each day, making meals repetitive after only a few days. I also felt the restaurant staff were overstretched. They worked incredibly hard but simply did not have enough time to clear tables and maintain the dining areas during busy breakfast, lunch, and dinner services. Increasing staffing levels during peak periods would significantly improve the guest experience. The biggest concern, however, was the number of flies in the dining areas. This was a significant hygiene issue that the hotel urgently needs to address. Flies were constantly surrounding the food, particularly the bread, where they would gather in large numbers. After witnessing this on our first day, I chose not to eat any of the bread for the remainder of the holiday. It was an unpleasant experience and certainly not what I would expect from a hotel of this standard. Overall, this hotel may appeal to travellers looking for a more budget-friendly holiday. However, prospective guests should carefully consider the numerous additional charges that are not made obvious when booking, as they can significantly increase the overall cost of the stay. Sadly, despite the outstanding efforts of the staff, I left feeling disappointed. In my opinion, the overall standard of the hotel does not reflect its current four-star rating. With greater transparency regarding additional costs, improvements to the dining experience, and better management of the facilities, it could offer a much more enjoyable experience for future guests.

Lovely animation team, great atmosphere at night time and around the pool. The only downfall about the hotel is the room.

The rooms were clean and comfortable, although they are starting to look dated. The cleaning staff were always polite and did a great job keeping everything tidy. The pool area was lovely and never felt overcrowded. The aqua park was enjoyable, but there were only three working inflatable rings available for the slides that required them. Unfortunately, this meant we had to compete to get one, as some children and, selfish adults kept hold of the rings instead of sharing them. When this was raised with the lifeguard, we were told it wasn’t their responsibility to make people share, which may be true, but it did make the experience frustrating, one life guard may have also been asleep the whole time he was there, completely useless. Some of the staff were friendly, welcoming and very helpful, while others came across as quite rude. One thing I found disappointing was that guests were identified by different coloured wristbands depending on their nationality – for example, British guests wore purple and French guests wore blue. On a few occasions, French guests were being served before us, even though we had been waiting longer. We had to speak up to make staff aware that we were next in line. Overall, it wasn’t a terrible holiday, and there were some positives, but it wasn’t somewhere I would choose to return to.

Animation Really friendly, create a great atmosphere. Great for kids! Would come again. 10/10

Hotel Tax- we paid £60 for 2 people for the 14 days. If you want pool towels, You have to pay a deposit of 100 dirham which you will get back is around £8 (Bring your own). Also when you go for your towels they’re not helpful at all. We went to change our towels in the morning and were told to come back at 6pm. We did and were told to come back in the morning. After a few harsh, but fair words we got them changed. The safe rental in your room is 10 dirham per day. There’s a Tv, small fridge and a hairdryer in your room. No iron or Kettle. We only had 3 plug sockets in our room but brought an extension, with 4 sockets on it. There are a lot of mosquitoes, so if you get bitten best to bring some spray and a Zapper. Rooms are large but a bit outdated. No bath, just a shower. They do provide soap in a dispenser in the bathroom. There is only 6 coat hangers on the rail, but plenty of drawers and shelves to put clothes. Cleaners come every day. You won’t go hungry, food served in different areas from 7.30am to 11pm. Lots of different choices each day. You wouldn’t go hungry. Then at an extra cost you can get food from 11pm to 1am. All inclusive drinks start at 10am and finish at 11pm. They have a large, gin, vodka, whisky, red- white-rose wine and do about 7 cocktails. You have to pay for Baileys, Bacardi, Martini , Champagne, Etc. There’s a kids club . The entertainment team at night are more focused on French tourists than English, as they say everything in French and don’t repeat what they said in any other language. But about 70% of people did speak French. They did a British Pub night and a pool party.Once again, most of it was in French, a couple of English songs. The only thing British was The Union Jack flags that they put up. Make sure you go to the bar for a soft or alcoholic drink before you go to eat, as you don’t get anyone asking you if you want anything. The staff were very busy clearing the tables, for other people to sit down. Unfortunately my husband got bad tooth ache and we went to reception to see if the could recommend a dentist. We were told to see the nurse on site. We went to see her and she couldn’t help us. We ended up looking on the internet and finding one , got a taxi there and he waited to bring us back(400 dirham) The aqua park is great. There is another pool in the park and food huts. These are an extra cost if you want anything from there to eat or drink. There’s also an adult only pool, again at an extra cost. We booked to go into and return from Marrakesh with the tour operator in a room on the left of reception. Only 80 dirham for the two of us. There are no inside communal toilets, only two outside next to different pools.

We stayed here last week, it was a great hotel. The pools were lovely, and had regular activities that people could get involved in, we particularly enjoyed the foam party in the pool on the afternoon, it was great fun. The main pool had lively music throughout the day which created a fun atmosphere. The staff were all friendly and we didn’t have a problem with any of them in terms of their understanding of English. There was a shuttle bus from the hotel into Marrakech and back for just 20 dirhams which ran every 2 hours and was easy to book at the excursions desk. The hotel was clean, we had no issues with cleanliness. Yes, there were lots of birds and wasps around the food areas – but this is Africa, so to be expected. If you are going to have issues with this we suggest booking a less exotic country. The food was our main worry however it was lovely, lots of variety. I’m a really fussy eater so was pleased to find that there were burgers, chicken nuggets, and pizzas available throughout the day. I didn’t struggle at all, I’m not keen on veg but there was always plenty of meats available. The eggs on a morning were lovely and are cooked in front of you on request, to your own liking e.g., fried or omelette. Also, always plenty of hard boiled eggs to go at as well. There was a good selection of cocktails available on the all-inclusive menu, however, the only let down with these was that they weren’t served at the pool bar, we would have to walk an extra minute or so round the corner from the pool to get these. The main let down with this place, as others have said, were the entertainment team. All of the entertainment was in French and did not cater for the English at all, and to be fair, it didn’t look very good anyway. There was a Queen tribute act one night and it turned out to be the entertainment team dressed up and miming to the songs – a huge let down. We'd have loved to see some professional singers, musicians, or local performers brought in during the week. We booked a few trips while we were there, however, we’d strongly recommend using getyourguide to book these, as they cost a lot more when booked through the hotel, for example, the hot air balloon trip was £50 each, and in the hotel was £150 each! We enjoyed the Agafay desert trip, riding quad bikes and camels in the desert and having dinner with a show, we also enjoyed the trip into the Atlas mountains, a day in Marrakech via the shuttle bus, and a hot air balloon trip. The hot air ballon trip was amazing and we’d strongly recommend doing this while you are here. A final tip: If you give the bar staff a tip, they remember you and give you your drinks in larger glasses!

Good experience. Enoyable entertainment. Dancing was along was fun. Sometimes the music was too loud.especially oussama maissaa

Very friendly staff! Young trainee Ousssma very pleasant and eager to learn English. Aya and Safae were very pleasant and courteous too!

Was a really nice experience, with really friendly and kind staff, entertainment especially aya ,houda and safae

This was the best holiday ever the anamacion team honestly I’m speachless I have no words all of them are angels so kind and friendly honestly made our experience even though we didn’t speak french honestly will miss them all.

Bar and food is very good. swimming pool and slides very fun and good

Good location, comfy beds, nice clean room and quiet so got a good night sleep, best staff. Very good deal 👌

A Pleasant Surprise – Highly Recommended Despite Mixed Reviews 5/5 Stars We stayed at Club Marmara Madina (Valeria Madina Club Resort) in June 2026 and had a really enjoyable time. After reading quite a few negative reviews online, I was a bit nervous, but we found the hotel very pleasant and genuinely nice overall. The room was clean and comfortable with no issues at all — we’ve had two fantastic, quiet nights of sleep so far, which is exactly what we needed. The food has been consistently good with plenty of variety and no complaints from us. Service is efficient too; we’ve always been served promptly with no problems. The grounds are lovely, and there are plenty of sunbeds available. Yes, there are a lot of French guests and most of the entertainment is in French, but it hasn’t been an issue for us at all. It’s all good vibes and we’ve felt very welcome. If you’re looking for a relaxing all-inclusive stay with nice pools, good food, and friendly service, I’d definitely recommend this resort. We’re really enjoying it!

We got home from this hotel yesterday and honestly happy to be home. We originally booked the Valeria Atlas next door, but were moved to the Medina as there was a bird in our room and it was vile. Upon arrival we were happy to see that the room at the Valeria Medina was nicer. However this positive change did not last long. The food here is simply not good. If you have allergies, dietary requirements, have children, or are a picky eater do not come here. Food is covered in flies and restaurant is full of birds who pick at the food. Breakfast consisted of hard boiled eggs and plain croissants. Lunch was the better meal by far. And dinner was always disappointing, often only serving 5/6 different dishes (majority were types of tagine). I understand that it’s traditional Moroccan food, but not well rounded food. Chicken nuggets were simply hollow in the middle, burgers red inside, and chips so oily it came out when squeezed. Apart from this, the desserts at the restaurant were great every day. We both suffered with upset stomach throughout the holiday. At the snack bar (which only served pizza), you were limited to 2 slices of pizza per person. When asking for 3, was told, “non, deux.” This doesn’t seem very all inclusive? (These slices were 1 small pizza cut into 8.) Drinks were okay, alcohol wasn’t nice but that’s what you expect from an all inclusive! Absolutely no sugar free soft drinks available, I am type ONE diabetic so try and avoid full sugar drinks as it makes me unwell, and I only drank water throughout the majority of the stay. However, we were limited to one litre bottle per room, per day. Bear in mind that it was 40°c and there were 2 of us. When we asked for another bottle we were told no, we even said we’d pay and were told no. After an argument with the man at reception, he reluctantly gave it to us. If you do come here, bring a refillable bottle. The rooms were simply not nice. The floor in the room was so dirty that my feet were black after walking from the bathroom to the bed. TV in the room didn’t work. Hand soap and body wash in the bathroom were empty. The shower pressure was so terrible that if you turned the shower head upside down it didn’t come out. Our room was seriously infested with ants, they were on the floor, the windows, and even in the bed. This was probably due to all of the open holes and cracks in the walls as well as the sliding door which didn’t shut properly. The front door also had a huge gap under it. Walls, the bathroom, shower, and plug sockets were all covered in mould. Alongside the skirting board was also large spores of black mould. The room did not have a do not disturb hanger for the door- so if you like to sleep in on holiday expect to be woken up by the cleaners letting themselves in. Receptionists were all hostile throughout the stay. They do not care if you have issues, enquiries or are asking a simple question. I asked one man if it was possible for him to break down a 200 dirham note into smaller money, to which he said “You can’t read? It shut at 4”. A “no” would have sufficed. On our first day, we were speaking to a receptionist as we were getting our key and wristbands. Being English, the receptionists began to speak to eachother in French, talking badly about myself and my partner, calling us picky, needy and annoying. Although English, I speak French! I did not confront the receptionists as was simply intimidated by the 4 men behind the desk. Furthermore, each guest was branded by the country they’re from with a different colour all inclusive wristband. English had purple, French had blue etc. Some may argue this is for language purposes, however I would argue differently. People from France were more often than not more acknowledged by staff, and served first at bars and the restaurant. Many other English people at the hotel agreed this was the case. The sports bar staff didn’t seem to want to serve anyone in their bar! After 11pm food was available but at a cost, which is fine, if they let you order! Tried to order some food to be told “no, we don’t have”, to then see some people after us having their order of the same items taken and accepted. We stood at the bar for 10 minutes and left eventually as we were ignored completely by both staff. 2 out of the 6 water slides were switched on during our week long stay. Lifeguards closed the water slides early and then swam together in the pool instead. The security guard outside the slides was often asleep. At the quiet pool, lifeguards stood in bushes and smoked, completely out of sight of the pool. Plates, food, and glasses were scattered around the hotel floors, same plates were still there coming back from dinner, then midday the day after. Housekeeping staff, ladies in the restaurant and the man who conducted the evening entertainment were all lovely. The pools were cool but not freezing, they were nice temperature. The pools were both large and relatively well maintained. It was nice to have one pool with activities and one calm pool, although they were 10 minutes walk away from each other. Although at the pool we did hear the same Bruno Mars song about 30 times in the 2 hours we were there. I would absolutely not recommend either of the Valeria Hotels to anybody. If you’re happy with a dirty room, a pool, food that upsets your stomach, and drinks that taste like hand sanitiser, then this is the hotel for you.

The hotel chain has been going for 20 years and I don't think the hotel has been done up in that time. The room had cracks in both the shower tray and sink, the air conditioning thermostat knob was broken as well as lots of scuff marks and edging of doors coming away. The grounds were immaculate and the cleaners were brilliant. The rest of the hotel staff couldn't cope as they seemed short staffed. No glasses on numerous occasions so we had to wait for the drinks. On our first night we had 6 different types of glasses/beakers for a drink. Some mornings there were still glasses out around the pool left over from the night before as well as plates from the pool bar restaurant which caused problems with bees, of which there were plenty and made worse because of the lack of staff cleaning away the empties regularly. The food was ok, although the breakfast wasn't up to much for the British. Lunch and dinner was ok with something always available to eat. But the most disappointing part was the lack of drinks in the all inclusive package, the local beer was excellent though but only Gin, Whiskey and Vodka available, no Brandy, Malibu type local drink or own Bailey's unless you purchased from the premium bar. Maintenance around the complex was non existent as 8 people tripped/fell down the same hole and all that the staff did was place a pot over it. There were plenty of broken glass about which took time to be cleared up. The main pool seemed a bit greeny in colour but the small little one was perfect to cool down in. The other pool as advertised on the TUI website was paid for in both food and drink and the sunbeds which wasn't advertised by TUI to pay for. Overall a decent week away with fantastic weather. I would go back to Morrocco but not to this hotel chain.

bon

Cons: bon

La nourriture était trés bonne et varié.l'ambiance est vraiment au top . Je recommande pour les familles et jeune couples.

La variété des plats

Cons: La saleté des chambres On nous a donné des chambres en plein entretien avec des draps sales et de vieux équipements

L’équipe d’animation était le seul véritable point fort de notre séjour. Les animateurs étaient dynamiques, professionnels et contribuaient à créer une bonne ambiance Piscine côté Toboggan

Cons: Nous avons été très déçus par l’état général de la chambre. La propreté n’était pas au rendez-vous, avec de la poussière, la présence de moustiques et d’autres insectes. Les toilettes et la salle de bain étaient vétustes et dans un état dégradé. Le lit ne correspondait pas non plus au niveau de confort attendu. La formule all inclusive proposait une grande quantité de nourriture, mais la qualité était insuffisante. Les plats étaient souvent les mêmes d’un jour à l’autre, avec peu de variété. Enfin, nous avons signalé ces problèmes à la réception lors du check-out, mais nous n’avons reçu aucun retour ni aucune considération pour nos remarques, ce qui a laissé une impression très négative du service client.

Animations

Cons: Chambres

Animations

Cons: Toilettes

Cons: الثمن مبلغ فيه

On nous a déplacé dans un autre hôtel Le personnel pas très sympathique Clim en panne dans une chambre à 39 degrés dehors c’est dur - les bouées crevé au parc aquatique On ne reviendra pas

Cons: Lire ci dessus

The gardens and pool were kept clean. The entertainment staff gave good performances

Cons: I am completely disappointed in this property. I cannot believe that this hotel was suggested as a 'genius' selection. The electricity has been out on both the Friday and Saturday that we have been here, with the response 'well send someone to fix it'. In both cases, the repair either took a significant amount of time or didn't happen at all. It has also been nearly 40 degrees Celsius here and the air-conditioning unit has not been working. Not only is this not acceptable from a service point of view but also poses a health risk which was never addressed by the hotel. The advertising of the hotel also suggested an onsite waterpark. It was not made clear that the available water park was part of a different hotel that we'd need to walk to in the extreme heat. Whilst at the water park, it was clear that there was little to no care for health and safety, the tubogan slide didn't have enough water on it and we saw someone friction burn a lot of skin off of their back to the point that it was bleeding. I personally hit my ankle on the floor of the pool after coming off of a slide and currently have a large bruise and swelling on my heel, I'm not sure how this injury will present further with time. The 'all inclusive' aspect of the hotel comes with an enormous list of restrictions. Throughout the day you'll need to go through long stretches where food is not available at all. Also, even though there are bars and kitchens at both pools, at one of the pools you will need to purchase the food and drink. The admin staff just do not care about your issues at all. We asked them to fix the issues with electricity and air-conditioning multiple times. Every time we went back to the room, there was something broken or not functioning. When the staff say someone is 'coming to fix it now', they mean 'we've taken your complaint onto a big list so please go away'.

hotel au top

Rien

Arrive late Thursday and was given a room in block eight which we refused and ended up in block one which was very good The room was cleaned every day and we had fresh towels and water on the table each day. We try two pools when was a quiet pool and we stayed by when the weather was a bit cloudy and on the Saturday and Sunday we was at the main pool and was very lively. Have to say entertainment around the pool was excellent, especially the Zumba but I agree with most people that you didn’t speak French you wouldn’t know what they’re saying but all you know found the entertainment team a happy lot. I was nervous when I read a few reports about the food, but I have to say I thoroughly enjoyed it from a breakfast of eggs on toast jam and other bits to chilli con Carne omelettes and meat and fresh bread and some really enjoyable cakes couldn’t ask for anything more Someone enjoys a beer and enjoyable overall had a pleasant day and I found it and I found the and I found the staff a pleasant bunch one or two miserable ones, but that’s everywhere in the world I gave it four stars because I enjoyed that day

If I could give this place a zero, I would. I would not recommend staying at this hotel if you are British, American, Canadian or Asian. The hotel only prioritise the French guests and do not care or acknowledge the other guests. We often got asked whether we were English and when we answered yes, the staff would reply "never mind" before walking away. All shows and events were in French with other foreign guests not understanding the language or being able to participate. It made people feel left out. Every British family I spoke to mentioned how they had to move rooms at least 3-4 times! One family was given a room which had other guests in twice. There was no apology from the hotel staff for this. My husband and I were given a first room (218) which has no towels, no soap, the floor was wet and the ceiling was falling apart. When we complained about this, we were moved to room 820 which was slightly better. We were told that 218 will be closed and investigated but within minutes, the room was given to another guest. 820 was a much better room however was on a second floor with no lights. At night it was dark and we could not see when walking up or down the stairs causing my husband to slip many times. Guests complained to reception but nothing was done until we complained to the general manager, Saber. The staff were rude and prioritised the French guests above all. They often made the British guests feel like trash and feel dumb. One staff in reception called Bahjia was extremely rude from the day we arrived. There was no welcome or hello from her and she would often make comments to us and then laugh amongst her colleagues. Another staff member in the dining area was rude and made a few racial/unnecessary comments to me. When asked what burger there were, he immediately replied stating "they are chicken burgers. the chicken has come from India just for you" before beginning to name Bollywood stars and speak of them negatively. We were also asked by a staff member where we were from and when we replied London, he asked us where originally. When we replied to say India, the staff member replied stating "No, you are Muslim." - I think I know my religion and beliefs. My husband and I met with the general manager, Saber, and was told we could move rooms however, I declined this offer as I had already unpacked in room 820. I asked if there was anything else that can be done and Saber was very quick to say "I will out some nice things in your room for you". When we returned to our room, we saw two t-shirts there in a size small and medium. Sadly these were too small for us. Nothing else was given for the inconvenience caused, the racial comments or the unhappy service received. After this, every time Saber would see he, he would often ignore us or would say Hello before quickly walking away. The 'Animation' Team - there were some team members who were lovely such as Ghani, and a few other men (the one who wears braces). Others such as Sofy, Mima, Axel, Ballu, and the others did not mix with the British guests and would ignore you because you were 'English'. They would only speak and mix with the French guests. Some of the team members came over to ask us for reviews and when we wrote the review for them, they changed the wordings and added their names before taking a picture and leaving. This was Sofy. The shows and events were nice but most guests felt left out as it was only in French. When asked to speak in English, they would ignore this and continue in French. There were only a few lovely staff members who were always smiling and helpful. Lati in the bar area, Amal in reception and Issam who served the mint tea every morning. You three were the best part of this hotel and our holiday. The toilet floors were left wet and slippery with no sign to mention this and many children, adults and seniors would use this area causing a few to slip. Glass was also broken daily and left for ages and unattended before someone would clean it. Glass was broken outside our room one day and it took over 45minutes to clean it. Children were walking barefoot going in and out their rooms and could have injured them. There is NO such thing as health and safety in this hotel and when speaking to the reception staff about this, they laughed. The hotel had a water park which was not that great and very dated. We often found the security man asleep outside because he must have gotten bored. If you are not a French speaker then I would not recommend visiting this hotel and staying here. See attached photos as evidence of my above comments.

Le bon accueil, la diversité des repas , l'animation

Cons: La hausse des prix

Animation

Cons: Ras

Logement, piscines, restauration

Cons: ATTENTION! A SAVOIR AVANT DE RÉSERVER : L hôtel VALÉRIA Madina est aussi un club MARMARA Si vous souhaitez organiser votre voyage (vol + hôtel) par vous même et pouvoir ainsi choisir votre jour de départ et le nombre de nuits de votre séjour (sans passer par 1 agence), votre enfant n aura pas accès aux mêmes activités "mini-club" que les autres enfants (qui auront réservé avec une agence et auront un bracelet MARMARA à la place d un bracelet VALÉRIA). Il y a des animateurs dédiés à chacun et les enfants sont SÉPARÉS! Notre fille a été EXCLUE des activités "parc aquatique" et "crazy piscine" et est restée seule avec 2 animatrices VALÉRIA à jouer à un jeu de société pendant que la douzaine d enfants MARMARA partaient s'amuser tous ensemble avec les 2 animatrices MARMARA!!!! Je vous laisse imaginer sa déception!!! La séance maquillage a même été refusée à une autre petite fille car elle n avait pas le "bon bracelet"!!!! En 2026, cette discrimination est intolérable surtout pour des enfants!!!!! Sachant que cette discrimination n est pas appliquée pour les animations adultes, nous trouvons cela inadmissible et cela a gâché une partie de nos vacances!!!! C est vraiment dommage car l hôtel est très bien : nourriture, logement, piscines!

Staff were all really pleasant and helpful, especially helping my wife who needs to walk with a cane. The hotel grounds are very calm and beautiful when you get far enough from the music blaring out. The food was reasonable. As a vegetarian, the options are limited, but I managed. The buggy rides back to our block were very welcome as it was as far away as it was possible to be.

Cons: We were packed off in an overcrowded minibus for the first night of our stay, due to work being carried out in one of the blocks. The other hotel was very nice but lacking in facilities and although they fed us, we had to pay for water! The whole palaver was undertaken with minimum information. Our friends took their kids to the mini-club for 2 sessions. The girl member of staff left on her own with the kiddies was very gloomy and obviously wanted to be somewhere else.

The pools and waterpark is good however the rooms/riads themselves are filthy.

Cons: The rooms are covered in flees, we came back from a day out and there was a bunch of flees flying everywhere alongside the room we booked was not how it was when we got there, we booked three beds one being a kings bed and got 2 singles and a rough sofa bed accompanied by a rug of a blanket. The riad itself has no wifi and the TV does not work so we had to constantly sit at reception to get internet connection.

Photos on TripAdvisor and Tui website were obviously taken a long time ago. The rooms were shabby and dated, the cleaners came in everyday and left a bottle of water which was appreciated but did not change the sheets once in the week we were there. There was no lighting in the accommodation block we were in the corridor from rooms 500 to 510 was in darkness and we had to use our mobiles for lights. The pools look great but the water was freezing. Too many flies about when sitting by the pool and when the poolside entertainment is taking place they crank up the speakers making it uncomfortable for those not taking part. There is only 1 restaurant, limited snacks were available in the bar outwith meal times but no ice creams or things like that available outside the restaurant, food was very repetitive and restaurant often seemed chaotic with no organisation of seating and children literally running, one even on roller skates! aound the buffet. For all inclusive the choice and availability of food and drinks was poor. There is a shuttle bus to Marrakesh which runs several times each day, this is chargeable and needs to be booked at the activity centre. Although there is step free access in the main areas all of the toilet facilities were down several steps and several of the ramps are steep and difficult to walk down with sticks, would be even more difficult trying to control a wheelchair.

Holiday vibes

Cons: Needs a lot of updates

Paid for private transfer as we only had 2,5 days and wanted to make the most of every minute. Arrived at 12 noon, asked to return to reception in 2 hours for key. During that time we had access to the restaurant. Watched someone knock a glass over at the bar and glass was left lying on the ground while kids wandered around. Flies everywhere. Returned to reception 2 hours later to be told there wasn’t a room available for us, we’d be transferred to another hotel. Taken to a hotel and left there with nobody knowing why. After 2 hours of making calls were told we’d been taken to the wrong place. Complete shambles and ruined our break.

Le restaurant, il y a du choix. Les plats sont très bons , le petit déjeuner varié. Le personnel du restaurant est poli et sympathique

Cons: Les équipements de l’hôtel vieux, mal entretenu. Les salles de bain dans les chambres sont délabrées, les murs des chambres mal entretenu. Et il y a des nids de moustiques dans les chambres. Le personnel de l’animation ne sont pas polis, ne disent pas bonjour. L’animation n’est plus ce qu’elle était il y a quelques années.

Staff really nice, very helpful. Lots of banter with the bar staff. Entertainment team work very hard. Food was different each day, lovely salads. Place is spotlessly clean, even the toilets next to the pool! We spent most of the days at the Mango pool. Mozzie and flys are hungry so take spray!

Superbe! Equipe au top. On recommande Ghany kiki mario joe sophy fedoua et heba

Best holiday we have ever had. Staff excellent, especially the kids club staff, kiki, heboch, sophie and katy. They created so many amazing memories for the kids. Great facilities and lots of choice at meal times. Will be back. I am a travel agent and would highly recommemd this hotel.

This is truly the worst hotel I have ever stayed in. The pool area is filthy with empty plates and cigarett butts, the food is inedible, the entertainment unwatchable ( non in English at all) Staff rude and in helpful Thank god we are only here for 4 days Prison would be better Do not book and if you have cancel quickly

Staff are very friendly and loving. They bonded well with my little girl and made her feel comfortable. She had a great time. Rooms are standard, cleaned daily and regular bottles of water given too which is good! Entertainment programme runs everyday and plenty for all. Only thing I would say that’s a negative is the lack of food options as each day is pretty much the same and all inclusive drinks are very limited too. But overall, staff made the experience for us!

Very clean hotel and plenty of good food. Lots of very helpful staff and fabulous animation team specially fadwa with her big smile , had a few issues but rectified quickly and efficiently

Excellent from the moment we arrived. Location, perfect. Rooms clean and spacious. The team around the hotel are brilliant, all staff are very friendly. I will definitely be returning next year!! Big love for this place 💖

A lovely friendly family holiday resort, needs more entertainment in English, staff are amazingly friendly and helpful

Fabulous holiday. Staff are attentive and caring, lots of smiles. Room is clean and cared for just a little dated. The grounds are beautiful and cared for .

I love that resort , highly recommend from my side The Staff are very friendly and great service including food , activities , pool etc The manager are very helpful I would love to come again

I really love that resort of hotel. Big recommend you all goes there. They have everything including and fantastic service. Very friendly people and staff there. Very good they have lots of activities and very worthy goes there. ❤️

We were really looked after by fadwa, the room was lovely, food was brilliant, not keen on the entertainment, but the company we had made up for it, fadwa made sure every day, that we were enjoying our holidayp

Food excellent hotel clean and tidy A little disorganised on arrival with bedding but rectified after an hour or so

I am here now the hotel is lovely, staff are amazing very helpful, animation team are excellent especially Fadwa. Food is good plenty of it. They would be a good idea to put a toot toot on to take disabled to and from aquapark

Arrival We arrived around midday, but check‑in wasn’t available until 3pm. As this was a package holiday with EasyJet, I found it a little surprising. If you’re arriving early with a tour operator, be prepared to wait. That said, it wasn’t a big issue—wristbands were issued straight away, so we used the time to explore the hotel. The Grounds The grounds are pleasant and reasonably well kept. Nothing spectacular, but clean and inviting enough to enjoy a stroll. Facilities It’s clear the resort has invested in activities: paddle boarding, tennis, football, volleyball. Plenty of pools and loungers spread across the property, so you’re not short of options to relax or keep active. Accommodation This was the weakest part of the stay. We were in block 500, and “in need of a revamp” would be putting it mildly. The air conditioning barely worked, ants in the room, holes in the walls, broken sockets, no toilet roll holder, and a soap dispenser just left on the sink. Exposed wiring with no bulb fitted didn’t help either. Honestly, the room felt closer to 1–2 star standard. Food & Drink The main buffet was often hectic, mostly because of its size, but the food itself was generally well cooked and tasty. The biggest frustration was the glass situation—it felt like a scavenger hunt trying to find one at meal times or the bar. Bars were fine but limited, and peak times got very busy. No table service, and again, glasses were scarce. My tip: bring a flask if you want to avoid the hassle. Summary Overall, we enjoyed our short 5‑day stay. For that length of time, the faults didn’t overshadow the holiday. Any longer, though, and I’d have been disappointed. The hotel has potential, but the accommodation and food/drink setup really need attention. Fixing something as simple as the glass shortage would make a big difference. If improvements are made, I’d consider returning—but as it stands, once was enough.

Fantastic in every sense, food is great, staff very good and helpful, I recommend this place for family holidays

After reading some of the reviews for this hotel, it actually made me want to swap not only the hotel but the location as well. However, I arrived here 10th/17th April with my granddaughters aged 15 and 6 to a thunderstorm that made us divert to Agidir. After finally arriving at the hotel we were taken by buggy to our room. The room was large enough for the 3 of us and we were in 834 which is opposite the water park. It was clean and had plenty of sockets for our chargers. Even though it was after midnight, the hotel opened the restaurant and a great variety of salads was available for us late arrivals. The room was cleaned daily to a great standard by a lovely friendly young lady. The rain continued over the weekend but didn’t dampen our holiday spirit as all the kids still played happily in the heated swimming pool which was amazing. After the sun arrived and we’d explored the resort we actually couldn’t understand why this is just a 3* hotel. Every single member of staff we came across was polite, helpful and kind. The food was a great variety every day and had 2 microwaves, if like me you like things piping hot… do not get me started on the delicious desserts, the fact that I came home 4lbs heavier speaks volumes! The moral of the story is, don’t believe everything you read, this hotel is a little hidden gem, and I’ll be returning in September. We had an amazing time from start to finish. Thank you to the staff of this hotel that work long hours but keep smiling and nothing is a problem to them. See you all again soon. 🥰

What can I say…. An amazing week had and so much so we already booked for same time next year. All staff work endlessly and the animation team was one of the best we have seen. Times pumping all day atmosphere was fab. Food didn’t disappoint and recommend the omelette at breakfast. Cleaners are outstanding and our room was left beautiful every single day and fresh bottles of water left in room. Only few things I’d maybe change. The bars ran out of glasses every night especially in sports bar! We found the bar quite poor. And where asked to pay for spirits but we are all inclusive. We always bring our own juice cups so that was a blessing. We loved our stay and definitely recommend ❤️

First of all, we didn’t even book this hotel, we actually booked Dar Atlas who separated us from our family and sold us this hotel as an adults only, and forced us to check in here instead, due to over booking because they were having refurbishments. To say these rooms are outdated is a pure understatement. They were completely nasty, unclean - not once did the bedding get changed, there was all sorts of insects, dead and alive hanging out in cobwebs in the bathroom, pubic hairs melts coming back up in the sink, mould around all of the silicone and even around where water comes out, the shower head was so bad that my hair would go greasy when I washed it, it wasn’t the water as it was fine in the outdoor shower. At one point we were not given clean towels, we chases this up 5 times with reception who kept laughing at us telling us different things, so we never actually got our towels, we ended up just checking out. There was a massive thunder a lightning storm with huge downpours, we were in Riad 8, so when we got to our disgusting room The door wouldn’t even open, my friend had to walk back to reception laughing at him drenched. There was also no phone in the room. The balcony was so disgusting I wouldn’t even wear a hazmat suit to sit on it. If you’re not French don’t expect to be treated well by staff, they’re completely discriminant, we Asked for late check out, they’re told us every day to comeback, we did, on the day of departure they told us three times to come back at different times, to be told there’s none, but we watched a French family get late check out. The suitcase area is not secure and my case had been opened and a zip snapped, they couldn’t have cared less. The food was rubbish, we only had it here one night, it was so cramped and small. Every time I was in the room my throat and tonsils would hurt severely but when I’d leave it they would start to get better, so who knows what is wrong with the Room. The lights to the stairs of the blocks never work at night so it’s dark and dangerous. I’d rather sit in a bath of acid then ever return to this abhorrent hotel. If you are British, please don’t

To be honest I was very skeptical after looking at the negative reviews however our experience was more than fantastic. Water park, pool were well maintained and staffed. Main pool was heated and aqua Park with multiple slides was so thrilling for the kids. Bar has constant service for drinks throughout the day. There was so much food variety for kids to pick and choose. Staff at the restaurants and servicing the rooms were very friendly at polite. Reception staff was always helpful. Few suggestions, there should be map of the resort which should be handed over at start to get idea of where things are. We arrived late at night and it was raining heavily, it would have been ideal if we were guided to our building and room. The room that we were first allocated wasn't the best so the next day we changed to a different which was all good. There is bus service to Marrakesh city which is cheaper than taxi available from outside. However it needs to be booked a day in advance. Overall experience was good and good value for money.

What an experience it was at this hotel, and not in a good way. After reading reviews I thought it can not seriously be that bad and it was. At meal times you have to hunt for clean glasses and cutlery. Staff mainly the men are so rude it’s unbelievable. If you have a purple wrist band you are ignored by most of the staff. Check in on first day arrived after a flight delay man on reception was so rude, didnt even explain where we needed to go for our rooms, was just expected to find them. When it says all inclusive it’s not, there is limited time you can get snacks and trying to order them at the snack bar is a challenge in self. Only good thing about the hotel was the cleaning lady nabiela she was fantastic so friendly and accommodating to us communication was excellent, fresh towels every day. Our rooms were in the block 900 and our rooms went to bad beds were comfy, had to turn the fridge of as was very noisy. My advice if you are coming with children is pack water toys as the shops tried to charge me 500 dm for two rubber rings that you can get in Poundland for a couple of quid. Bring water bottles also as they only provide one bottle of water per room per day. There are water stations in restaurant where you can fill up them when they are working. The weather was not great when we were there so we didn’t get the full entertainment package. The water park is great kids loved it but not everything was open to access and they only had 8 rings for everyone to use, so kids had to wait until I had a word with the lifeguard as same family used them multiple times and quite a queue was building. I dread to think how the hotel operates at the height of season with everything over all. I reported everything that I felt needed improvement to the customer services manager. This hotel is definitely not a 4 star hotel I’d say it’s lucky if it got a 3 star rating. The hygiene for cutlery and glasses is very poor staff rinse through a bowl then dry and put on table and disposable cups go through the dishwasher. There was good and bad with the whole experience but I would never return to the VALERIA MADINA club resort again. My grandsons loved the heater pool and the entertainment staff at the pool were excellent all friendly and welcoming. I think that a hotel that has different coloured wrist bands for different nationalities says a lot about the place. English is purple and other nations are turquoise and staff are more accommodating to the turquoise band wearers. If you have booked the hotel just be open minded as your experience might be totally different to ours. Taxis are cheap to catch to places. My lot did the quads and said it was a great experience. Make she bring insect repellent and plug ins as they were biting and very painful when they did.

Our stay at [Valeria Madina] was a profound disappointment. Having read positive feedback prior to booking, I am in utter disbelief that this resort/ establishment has received any 5-star reviews; our experience was the polar opposite, defined by systemic failures and safety risks. Furthermore, upon addressing several issues with staff and management the lack of care, concern and nonchalance was quite frankly appalling! Critical Issues: • Health & Safety: We were served dangerously undercooked poultry and encountered cockroaches and bird droppings in dining areas. Unlit pathways made navigating the resort at night hazardous. • Accessibility: Management ignored our request for a room suitable for our autistic child, placing us hundreds of meters from reception in a location that caused him severe mental and physical distress. • Facility Failures: No functional AC, no Wi-Fi. The constant failure of our room key cards was beyond frustrating, especially given the repetitive, exhausting treks to reception it required. One balcony was unusable due to nesting peacocks, and clean towels were rarely provided. • Service: The "all-inclusive" bar frequently ran out of basic drinks and ice, some staff members were rude, and promised services never materialised. This trip was a source of significant stress and financial strain. Given the professional standards expected of an easyJet Holidays partner, the reality of this experience fell abysmally short!

This was one of the worst hotel experiences we have ever had. What was meant to be a 40th birthday celebration turned into a stressful and genuinely concerning stay. The hygiene standards were appalling. We were served undercooked poultry multiple times, which is a serious health risk. The dining area was infested with birds flying around while people were eating, leaving droppings on tables. We also saw cockroaches in public areas, and one of our rooms had a fly infestation. Also the toilets and urinals were blocked and flooding onto toilet floor. The hotel is poorly maintained and unsafe. Pathways were completely dark at night, making it dangerous to walk around the resort. The door to one of our rooms was so stiff it required full body force to open and close, which actually resulted in injury. Key cards constantly failed, forcing repeated long walks to reception. We specifically informed the hotel about an autistic child in our group with mobility difficulties, yet we were placed far away from facilities with no consideration whatsoever. Combined with the lack of lighting, this caused real distress and could easily have resulted in a serious accident. Basic amenities were either broken or nonexistent: • No working air conditioning • No Wi-Fi despite it being advertised • Constantly having to chase for clean towels • The bar regularly running out of drinks at peak times Customer service was just as poor. Staff made repeated promises (like currency exchange “tomorrow”) that never materialised, and one member of our group was treated very rudely. This hotel falls far below acceptable standards in every way—hygiene, safety, maintenance, and service. It should not be sold as part of a holiday package in its current condition. AVOID THIS HOTEL AT ALL COST!!!!

Arrived to have to wait 4 hours for a dirty room, then we had no toilet paper and no towels. The staff and management were informed and still unable to provide the standard of service they said they could

We have had an incredible holiday. The staff have been incredibly friendly - from the entertainment team to the housekeeping and waiting staff. A big thank you to Ouma, Aziz, bono and Salah for making the poolside fun and keeping everyone entertained. Very clean, lots of choice and overall am amazing option for a 3 star holiday. Will definitely be back!!

We had a fantastic holiday here! There was plenty for the children to do and they had an amazing time. We went on many excursions which we really enjoyed and everyone was so kind and welcoming. The staff at the hotel cannot do enough for you, they went out of their way to be so kind and lovely. The grounds are kept so beautifully clean and the staff work tirelessly. The rooms were run down but the beds were very comfortable and the room was very clean, we only used the room to sleep so it was no problem. They are refurbishing the hotel rooms at the moment. We would absolutely return here, the only thing is if you have teenagers they might be upset that Wifi only works in the reception area but I really enjoyed not being contactable for 8 days for a proper break! We would absolutely return here it was a bargain!

We come here for a week for my niece's 4th Birthday. There was 11 of hs altogether, we had a fantastic week. The food was amazing. The entertainment was also amazing, they had entertainment around the pool throughout the day and the daytime/evening entertainment near the restaurant was brilliant. The animation team were all brilliant with the children and made such a fuss of my niece for her birthday. We will definitely be back! Thank you to all 😊

We arrive in July family of 6... 2 rooms booked. Can't wait live Morocco. How do we ask for low rooms and near each other due to care needs... thanks in advance

The room lacks a coffee or tea station. A deposit of 300 dirhams is required to have a kettle in the room, which is provided but not with cups, spoons or tea/coffee making utensils. I always travel with my own coffee and sugar. One of the two room phones is functional but the number is unavailable for calling reception. Wi-Fi is only available near the front door. And the reception area and bar. The snack bar offers limited options primarily pastries and frequently runs out of beer and wine. Many of the vending machines and water dispensers are also broken. The pizza and chips area is consistently busy. Only one person is making a 10-inch pizza at a time and managing the fryers and serves only two slices. There are many pasta options available. However, I personally prefer Moroccan tagine which is rarely served. The tagine is always vegetarian. Turkey legs are made sweet and chicken legs are also. The beef steak is not tender and is difficult to cut with a knife or chew. The lamb leg lacks flavour. I was very disappointed with the food. The dessert choices are also unsatisfactory. The animation team primarily spoke French and interacted with French people. We are five people in two rooms and returned to our rooms to find that two of our five bath towels had been taken by the cleaners and not replaced with clean ones. The bathroom was also not cleaned during our stay. A positive aspect of the hotel was that one of the pools was heated and we enjoyed the good sunshine when we were there in early April.

We are at the resort now and really wanted to love it but sadly have been disappointed. We arrived late at night and weren’t offered any assistance with our luggage despite the room being some distance away and on the second floor without a lift. We then discovered we only had 3 beds and booked as a family of 4. We had to visit reception twice to ask for another bed which took about an hour to arrive and made an already cramped room much smaller. We found the kids club and Spa really good and spent most of our time at the pool by the water park which was lovely and quiet. The food is okay, it was very busy over Easter weekend and it did often make the buffet experience stressful. The main problem we had was the lack of information from the hotel staff who didn’t explain anything on arrival, it took us almost 2 days to figure out how to refill water bottles despite asking at reception more than once. The other issue is that not only is the entertainment geared towards French guests but it is also exclusive of other nationalities. This has impacted our stay as it didn’t always feel welcoming.

My stay at Valeria Madina Marrakech was an overall average experience. While the resort has some nice features, there were several issues that made the stay less enjoyable than expected. One of the main problems was the number of mosquitoes, which made it difficult to relax, especially in the evenings. The room itself was also uncomfortable due to the lack of air conditioning, making it far too hot to sleep properly. The room size was another major issue. We stayed as a family of four, and the room felt very cramped with four beds squeezed into a small space. It was not comfortable at all. When we asked to change rooms, the alternative offered was also unsuitable—switching from three beds to four beds in another small room didn’t solve the problem. The food was another disappointment. While it was acceptable, the variety was quite limited and became repetitive over time. I was hoping for a wider selection, especially considering the location. Service could also be improved. There was no assistance offered with carrying luggage to the room, which was particularly frustrating as the room was located quite far from the main areas of the resort. Overall, the experience was just okay. With better attention to room comfort, service, and food variety, it could be a much more enjoyable place to stay.

Location is beautiful with nice weather and rooms. Staff are also very kind and the resort is regularly cleaned and maintained.

Bushra gave us a warm welcome and we stayed for 7 nights and everyday was packed with amazing experiences. They served varieties of great meals which were available throughout the day Staff were happy to help when we had issue with the door of our room and it was fixed with no time. The o ly issue we had was that the Ac in our room didn't work well and it could be warm at time for Scottish traveller. Entertainment was great and the environment is lovely with so much to see. Kids loved the place and absolutely had a great experience.

The Valeria Medina Animation team were brilliant, very good for the kids and they interacted very well!

Ghana and animation team were amazing, they were fun and entertaining, always getting families involved, but not being pushy. Although there isnt much around, The animation team make the hotel a brilliant place and you are entertained day and night, amazing fun team, pika and Katy too, there english was good and always had a laugh, whether it be in the dining hall or around the grounds A++++++ myself and my husband and kids will miss the team, they are GREAT

Not a good experience at the airport was worried about the holiday but when we arrived at the hotel things were easy food to suit everyone rooms cleaned daily entertainment team was excellent got everyone mixing and having fun must do quad bikes on get my guide around £15 each will return

Experience was ok , food and drinks not the best but the animation team safa will and the rest were fab !!! Thank you

The animation team are brilliant safa and will especially , the weather wasn’t great the drinks were not great either but I suppose serving so many people can be difficult. Food was ok we are British not much choice for brits but you don’t starve chips pasta pizza nuggets. Any concerns were dealt with straight away. But the animation team did a brilliant job enertaining all day everyday . You get what you pay for and I wouldn’t say I wouldn’t come again, just get to know the hotel on your first day.

Clean rooms & great for family’s lots to do for kids, reps have been great with kids Safa has been very helpful

Great pools Great resort Great food The only downside I would say is not being able to self serve soft drinks as you can at most all inclusive resorts making very long queues for drinks at times and often running out of cups! If this was fixed would give 5 star review

I visited this hotel for a short break through Jet2 with my 2 daughters. I was a bit worried from reading some of the reviews on here but we had a pleasant time and I think some of the other reviews have been unfair. Jet2 have this as a 3 star hotel - I would say it had the makings of a 4 star if cleaned up a bit. Pros - All staff we came across were really friendly and professional - even when others were rude to them. - We really enjoyed the food. Lots of Moroccan dishes to choose from, plus fruit, salads, pasta dishes. I liked how the pizza, chips and chicken nuggets were outside as it encouraged my youngest to try something different. Huge choice of desserts. It wasn't, however, labelled very well for vegetarian diets - some salads had meat / fish in with no labels. Staff were really helpful when I asked though. - There are some really pretty areas of the resort when you wonder around. The buildings feel traditional - we loved the lounge next to the bar. - The aqua park was a nice bonus and our room was located really close to this (we were in the 600 block) - The main pool is heated which was nice. Looked like it could have done with a clean / filter though as it was very popular. Cons - We found the resort quite noisy as music was playing for most of the day next to the pools (even at the zen pool). There were a lot of people who loved this though, it just wasn't for us. - There is a culture of reserving multiple sun loungers first thing in the morning even if not using until the afternoon. Lots of loungers with towels on so limited options for where to sit but not all we're actually being used. - No ice creams next to the pool 😕 - although there was ice cream for dessert at dinner times - The hallway leading to our room was really dark at night. It didn't feel as bad after the first night though. - When we arrived it was quite late at night. We were given directions to our room but got very lost and it was quite scary walking around in the dark. Once we returned to reception someone then took us to our room (we would never have found it by ourselves as it was so dark). Thank you to Rachid who helped us find our room in the end - he was really friendly and helpful 🙂 - Myself and my eldest had stomach upsets whilst away (but my youngest was ok). Nothing serious, just uncomfortable and inconvenient. - The toilet in the room smelt a bit and the tiles on the wall needed a clean. Also, we only had 2 towels between 3 of us - we got an extra one on one of the days when we asked but not the others.

L hébergement le Valeria Médina club est un lieu plein de vie avec beaucoup d animations pour tout âge, plusieurs piscines sont a disposition, endroits ombragés,la restauration était parfaite buffets variés et mention+++pour le petit déjeuner,Navettes avec une rotation importante vers marrakech a 2€.On a passé un agréable séjour

Cons: La vétusté de la salle de bain et des wc ,et la manque d hygiène sur le mur des toilettes ainsi qu un manque de propreté sur le bar central.Coffre fort payant

La piscine chauffée

Cons: Nourriture très répétitif 2 intoxication alimentaire pendant le séjour

good location . Staff is very helpful not pushy at all . Everyone is very friendly. Only 30 minutes away from central by drive. Kids loved waterpark and quad bike next to resort.

Cons: Bit tricky to use AC. And we had to chase and give deposit for iron.

Bonne ambiance

Cons: RAS

Le restaurant et le calme le paysage et l hôtel extérieur terrasse

Cons: Chambre trop loin du restaurant .hotel .. dommage animation pas top du tt. Personnel feneant Bcp de chose à désirée

Good wifi, good heating/AC, table linen in evenings, plenty of room in restaurant, heated swimming pool, quiet adults only swimming pool, plenty of sunloungers and seating, good choice of food.

Cons: Distance from town center.

Le personnel était très gentil.

Cons: Ménage pas bien fait, chambre inondé, lumière qui ne fonctionnait pas, j’ai dû aller voir le personnel 3 fois pour qu’ils réagissent

les repas les piscines

Cons: animations le soir

The staff was incredibly kind and attentive. The food was amazing and with a huge variety of dishes for every meal, every day. Heated pool and spa made it extra special. Daily activities like aqua fit and yoga are a must. Highly recommended.

Cons: Nothing, all was good.

Le rapport qualité prix La restauration y en a pour tous les goûts plats diversifiés et quantités abondantes Personnel très aimable à savoir l'équipe d'animation mention spéciale à fadwa qui a été au petit soin avec nos enfants et notre bébé jana

Cons: Rien à dire 5/5

Le calme l'accueil et l'ambiance

Cons: Difficile d'arriver au club pour les gens non motorisé

It’s full of a lot of activities

Cons: The room air conditioning system only blows warm and not cold

الفندق جميل جدا جدا

J’ai tout aimer apart la l’equipe du ménage

Cons: J’ai été voler par une femme de ménage

Les buffets sont très bien

Cons: La chambre. Trop loin

Bien bonne ambiance

La piscine est chauffée

Viga

Cons: Ia musique

Valeria medina is a disappointment our room in Riad 8 was dated, had no view, was poorly cleaned and there was no light in the stairwell leading to the room. Reception staff were unhelpful, money exchange isn’t available every day and access isn’t good for mobility restricted guests. The restaurant caters for French patrons only, the food is bland and repetitive, the tables are dirty and only wine is served at meals. The bar is a joke, one barman on duty at pre-dinner drinks meant very long lines of thirsty patrons. The liquor is of a cheap quality and the beer frankly stinks, is served from lukewarm bottles into dirty glasses. The pool areas are ok but nothing special. The hotel shop has nothing a traveller needs. This hotel is to be avoided.

Brilliant entertainment team. Fadwa is particularly friendly and involves British people although guests are mainly French.

The whole workforce @ this resort, entertainment, restaurant, housekeeping & reception staff cannot be commended enough with service . However as a British speaking holiday maker we are over looked in communication when it comes to inclusion of events & on 2 occasion all french speakers went off to Amphitheater & left in main bar/balroomwith not even music playing!! Which was not a feeling you want on your holiday. Please acknowledge this response & make changes for total inclusivity in this resort?

Absolutely brilliant, great place fantastic staff. Great entertainment, Annie comes across she doesn't like the English, Adwa is fantastic as the rest of the entertainment crew. But games Taylor towards the French would be nice if English were invited to join in

Had a great holiday, made better with the fun games and laughs from the entertainment team, very entertaining day and night, food and accommodation great, only down side is most of games focused on French residents , would be great if we was all integrated as a whole .

Stayed here for 1 week... accommodation wonderful, fantastic food.. only downside is most of the entertainment is catered for the French people. We did have fun and games with some of the entertainment team..special shout out to fadwa, joe, Kiki and pika..

Amazing spa experience! Thank you to the team for the excellent management and service especially oumaima

Nourriture bonne et variée, mais moins de plats et grillades qu'il y a quelques années. Plus de fraises par exemple alors qu'il y en a plein les marchés. Piscine principale bien chauffée et propre. Courts de tennis nickels. Animateurs sympa

Cons: Logements en cours de renovation depuis plusieurs années et travaux de renovation du bar en pleine saisons, pas super les bruits de meuleuse et piqueur pendant les vacances. Le personnel du spa pas agréable du coup on a été dans un centre spa massage à l'extérieur et pour moins chers.

Os funcionários muito simpáticos falavam todos o mínimo de inglês sempre nos entendíamos. A comida era comida típica, gostamos muito e também tinha comida europeia.

Cons: Foi tudo muito bom, o hotel esta em reforma com certeza no verão estará muito melhor

A truly disappointing and uncomfortable stay. The rooms were run‑down, the air conditioning didn’t work, and there was no hot water. The shower was broken, and at one point, there was no running water for hours. I requested a room change, but nothing was done. The issues continued throughout the property: - The bar had no ice, so drinks were served warm. - The restaurant toilets had blocked urinals. - The poolside showers were not working. - The common bathrooms had no hand soap and broken hand dryers. - Birds were regularly eating from the buffet food, which is extremely unhygienic. On top of all this, the staff were unhelpful and did not seem interested in resolving

Cons: équipements à rénover , salle de bain pas bien équipé

Très bel établissement, personnel sympathique et à l’écoute, le bar et la restauration au top. Les chambres sont bien et la literie excellente . Nous recommandons cet établissement pour passer un bon moment à Marrakech.

Cons: La robinetterie des chambres vétuste .

Absolutely an amazing trip, so welcoming, food was amazing everyday, staff were so friendly and helpful with all that we needed. The heated pool was a delight (children loved it) Shout out to Pika, Joe, Ayoob (entertainment) and Omar from the restaurant thankyou for always having our table ready. Najib from snacks bar, for always looking after us. Management were very welcoming and checked on guests daily. Bar had endless amazing drinks with friendly bar staff Parties for children and adults in the evening 5* entertainment An amazing time was had overall and definitely will be back!

I’ve stayed in a lot of places, but my experience at Valaria Marina in Morocco genuinely stood out — not just because of the setting, but because of the people. The entertainment team? Elite energy. From day one, they didn’t just “do activities” — they created atmosphere. You could feel the intention behind everything. Whether it was poolside games, evening shows, or just casual conversations, they brought personality, humour, and real presence. It never felt forced or rehearsed. It felt natural. Confident. Engaging. You can tell when a team actually enjoys what they do — and that makes all the difference. They made guests feel seen. Included. Welcome. That’s rare. Now let’s talk about the bar. Consistent. Professional. On point. The bartenders didn’t just pour drinks — they crafted experiences. Quick service, clean presentation, proper measures, and always delivered with a smile. Whether it was cocktails in the evening or something light during the day, the standard never dropped. Good music, good vibe, and a level of attentiveness that makes you want to stay for “just one more.” What impressed me most was the balance — relaxed luxury without pretension. You could unwind properly. No chaos, no stress. Just smooth hospitality done right. Overall, Valaria Marina isn’t just about the building or the location. It’s about the people running it. The entertainment team and bar staff elevated the whole experience. I’ll definitely be back. — Harrison (room 711)

This is my forth time staying with Valeria Madina, And it’s safe to say it always delivers. I’ve travelled here with my bestfriend and he equally has fallen in love with the place too. The food is amazing, All the staff are fantastic! A special mention to the entertainment team and Kiki for their high energy and enthusiasm ❤️ Thank you, And see you soon x

What a place this is! Hotel reception - exceptional Catering staff - exceptional Even had managers and directors walking around to make sure all the guests are happy and happy to help in any way. The reps in this resort are the best we've ever seen! We take our 4 children (aged between 3-12) away every year to all inclusive hotels and this has by far been the best! We have to say Kiki was so attentive and made us and the children feel so happy and comfortable! Kiki you're the best and any hotel would be so lucky to have you! So much so we have rebooked for next year! Thank you to all the staff, we had the most fantastic time and we see you next year! Xx

What a wonderful place to go. Food amazing. Weather fabulous. Staff can't do enough for you. I was poorly 2nd week of holiday and Restaurant staff helped with honey and lemon drinks and gave to husband to give to me. When I went to Restaurant after a few days most of staff asked how I was and got my food for me. I will definitely go back. Loads to do. We went on desert trip rode camel and did quad biking. Did 2 trips of old madina 1 at night and 1 daytime. Well worth the trip to see. Price for all inclusive was reasonable for this time of year. Lots to do within hotel always some activity going on. Even though some days place looked really busy there is boatloads of tables. Can eat outside under cover Place is clean and whilst busy doing repairs it doesn't effect any use of facilities. There is a water park with slides Going to try and get family to go next year. Can't wait to go back.

Great place for holiday Valéria madina

L animation Marmara La piscine chauffée rénovée Navette pour la place à 3 euros Hôtel en rénovation

Cons: La réception qui ne respecte pas les demandes PMR faites 3 semaines avant. Les tarifs de taxe de séjour à payer sur place ne correspondent pas à ceux de booking L horaire de réception des chambres est 15 h et non 14 h L Aqua Park non chauffé

Went last year. Enjoyed it so much booked again. Will be going next year too. Lovely staff, all of them. So helpful. Fantastic food, comfy beds. Can’t think of a single thing to complain about. Really have to compliment then on value for money, and catering to families, groups, couples equally. It’s a lovely mix.

We had been informed by jet2 prior to booking our holiday that there would be building work going on so we expected very little. However we were impressed by how welcome we were made. Our luggage was taken to our room in the little buggy and when we got there it was clean, well maintained and we had no issues. Throughout our stay (1 week) the room was cleaned and fresh bed linen and towels every day. The beds were comfortable, the shower very high powered and refreshing. The food was typically Moroccan/French but tasty if you're prepared to experiment. The staff in the restaurant were efficient, friendly and always greeted us happily. Wine served with meals was good quality and served in half bottles which was a nice touch, as was the fact that tables were set in the evening with lovely white table clothes and napkins. There are birds flying around at times but the staff do a reasonable job of ensuring they're away from the food. Microwaves are available if you prefer your food piping hot . The pool areas and grounds are immaculately kept with gardens, fountains maintained by a team of impressive employees. The animation team are excellent and work hard getting to know people and are always kind and pleasant. Even though the weather was poor we enjoyed a lovely relaxing time away.

What a wonderful place to go when it's so cold at home . Food was fantastic .. staff were even more fantastic .. so very clean .. can't thank the staff enough & a special thanks to the manager who checked on us daily .. it's a must xx

Just got back from an amazing 4 night stay here, literally couldn't fault a thing. Rooms were spacious, with nice decor, large comfy bed and good shower. Fridge in room and bottled water left each day. Food was delicious, we have eaten so much! We loved the Morrocan food, they also have freshly cooked pizza, pasta and so much salad choice. Staff in restaurant are so attentive, bring you bottles of wine and constantly clearing tables. The hotel was spotlessly clean, the cleaners all around the hotel work so hard, rooms cleaned daily. All the staff were brilliant, we have teenage kids so can't comment on the kids club but the animation team were so much fun and always joking around. If you want to get involved with darts, games, aqua aerobics, water polo etc you can but there is no pressure, if you want a quiet time the pool near the aqua park is very nice and relaxing and so is the Mango bar pool but the main pool is heated . You pay for drinks at Mango but the cocktails were lovely. Water slides great fun and we made use of the tennis courts. Construction work is so minimal, we were near it and it didn't disturb us at all and nothing is closed. I'm confused by the last few bad reviews as we couldn't have had a better experience here. The staff spoke brilliant English and were happy to talk to you in English, made announcements in English and were always on hand to help. There is a shuttle to Medina but we were late realising this so got a taxi which reception called for us. We enjoyed the Souks and did quad biking one day but also enjoyed relaxing at the hotel, a perfect mix. I rarely go back to the same hotel but would definitely return here. Tips: take layers at this time of year it's chilly in the evenings but rooms weren't cold. You can ask for chips at the snack bar they cook them fresh. Pool towels can be hired with a deposit.

I would like to share that the hotel was very clean, food was delicious and entertainment was amazing.Very friendly place for families and children and not only. Just love it.

After reading the reviews of this hotel we weren't looking forward to going but I have to say this hotel was lovely. The hotel is very clean and yes there are birds flying around in the dining area but never seen any dirt about. Staff are polite and would do anything (as long as you tip them lol). The food was lovely and yes sometimes it was a bit cold but I just blasted it in the microwave but there were loads of options. The wine at dinner is very good but trying to get a Coke Zero is very hard and you had to go to the bar to get it. Sometimes getting coffee and tea in the morning wasn't easy as there are only 2 machines and 1 was broke sometimes. Also the hot water for wasn't really that hot. The entertainment was very good and there was lots to do if thats your thing. All the pools where opened including the water park, the heated pool was lovely as it was a bit chilly. The rooms where ok basic but clean so couldn't ask for anything more than that. I would say that the air con isn't great and the room was roasting (not sure if we were working it correctly). We did have an issue with the safe when it didn't work but they came and sorted it out straight away. We seen one section that was being worked on but it didn't affect us and never seen or heard anything. Overall I would recommend this hotel

Check in bit of miss, got room which we had to find on our own. No electricity, but easy changed at reception when wee went back. After that great holiday, staff work really hard to make holiday great. All activities in both English and French. Food and service excellent. Not English food but what do people expect. Come to different countries to experience food and culture. Morroccons friendly lovely people.

I am not recommended this resort for tourists who has transportation. Because they do not let our transportation to get the clients for inside the resort

Hotel was terrible! Upon opening the door of the riad was a cockroach. I pointed it out and they done nothing about it. Then there was a terrible smell coming from my room - smells like sewage. Aqua park is closed and there is construction works going on throughout the resort and they leave food waste pilled up in bags everywhere! There is an English language barrier but you can communicate with the staff. Food is under cooked and cold, with 2 microwaves provided which is terrible. You have birds flying in the restaurant eating the bread on display - Not a good look. Will be requesting a partial refund as this is not what I paid for

Honestly, one of the best stays I ever have in Marrakesh everyone all the staff is absolutely amazing made my stay very pleasant that’s why I keep coming back to the resort. The animation team is probably one of the best in the industry pika is absolutely amazing and accommodating and takes the time to make everyone including myself feel welcomed and well looked after and katy one of the best people and animation team members in the whole industry amazing and funny and also takes the time to make everyone feel accommodated and makes sure everyone has fun Will definitely be coming back

Dont bother going if your not french staff extremely rude if you dont speak french give them diffrent coloured bands so are prioritised food is awful and cold rooms dirty and moldy stinks of sewage pools shut if you have booked already asked to be moved if you dont want to be disappointed

To be honest alllll

Cons: Nothing

L'emplacement loin de la pollution. Le personnel est souriant et accueillant.

Cons: Un touriste soul qui c'est disputé avec sa copine en pleine nuit. Ou sont les agents de sécurité ?très désagréable.

We are currently here on a last minute family trip, despite the renovation work we are having a great time. The kids are having so much fun with the animation team, especially Katy & Joe! Last night there was a british night! Poker, darts & karaoke! Brilliant. We are sad to be going home! But will be returning ASAP!

Animation team was the best part of the experience

Pika the entertainment staff looked after us. He’s amazing!

Absolutely appalling wouldn’t come here again you either like it or you don’t but our experience have made us not like it. There is a limit to drinks got told off for having two drinks even tho we are all inclusive, ants infested room, water stopped working at one point. Reception was absolutely rude to us made us pay a £65 deposit and didn’t give it us back despite getting told we was getting it back after we check out. Bar only served everyone else other than the English left us till last unless waving money to them. They do not like British people everyone has different coloured wrist bands of where you come from like England purple ext. manger was rude and gave me and my friends dirty looks. Had to ask housekeeper to clean our room and they still didn’t do it. Other then that animation team made us feel welcomed and they was so friendly especially peka and katy they made us feel welcomed.

Myself and my partner booked this hotel for a week away. When we arrived the hotel looked very tired, We did expect some facilities to not be operational due to the off peak season which was to be expected. Rooms like the hotel are quite tired and need refurnishing, Cleaners where fantastic, fresh towels daily and beds made daily which we found exceptional. Food at the hotel was absolutely shocking, Raw meat cooked on heated pads, Food still not ready when the food hall opened (Bare in mind they have hours to prepare food when the food hall is closed). Food choice is great if all you eat is pasta, couscous, Beef and some salad that by the looks of that had been left out for days. Staff seemed ok however if you are of any nationality over than miserable French then staff do not seem that arsed to serve you. I am quite a laid back person and find very little to complain about but it definitely needs improving. Great thing about the hotel is the Mango bar area, Separate food and menu from the main hotel, While you had to pay for this i honestly did find it was worth every penny than to suffer at the food hall again.

Khalil he was a superstar me and my misses was new and nervous as we never been morocco as he told us where best for food , activities and he made the atmosphere amazing put our needs above and beyond Thank you so much

Khalil was a lovely staff member who looked after me and my boyfriend for the whole 7 days he took time helped us get around know where to go and even when out his way to make sure our tv was working and that their was food available when we came in later from day trip defo recommend him and he was a superstar

J’ai globalement beaucoup apprécié mon séjour à l’Appartement Hôtel Wazo. On ressent clairement que le personnel est bien formé et très professionnel, ce qui rend l’expérience agréable.

Cons: j’ai été déçu par mon expérience au restaurant Zeytoun lors du petit-déjeuner! Le jus d’orange servi n’était pas naturel, après vérification, on m’a finalement indiqué qu’il s’agissait d’un mélange entre jus naturel et non naturel! De plus, lorsque j’ai demandé un jus d’orange naturel j’été surpris de constater qu’un verre m’a été facturé quarante-cinq dirhams

Came here for a 4 night stay , upon arrival the entrance did not look inviting was dark and dinghy. Once checked in we were left to find our room by ourselves with no directions or help , another young lad was in the same situation which I found to be a bad start. Our room was disgusting, mould round the shower which was also broken , toilet seat broken , mucky walls and furniture and very run down. Complained to reception who said they could.move us in the morning and would have the room we was currently in clean . I will give the hotel that , they did stick to the promise of the room.being cleaned not that it really helped and we were moved the next morning to another room that was a but cleaner but was still not up to goo standards. We were aware of building work on the bedroom blocks so to arrive and find the pool closed was a bit naughty of jet 2 to not inform us.but it seemed alot of customers where in the same situation . Entertainment mostly in French which is no good to English speaking guest as we had no clue what was going on . Drinks selections quite low on the all inclusive compared to other hotels we stayed at but quite.liked the beer so managed. Food good apart from.breakfast struggled with that as it was the.same every day. Staff mostly friendly apart from one particular bar man that kept serving everyone else and ignoring us. Served a Asian couple virgin mojitos but then when we asked he said no , the young Asian lady was surprised and offered to go get us 2 , she came back with no problem.of getting them.so unsure.of why the bar man kept refusing us as we were all.inclusive . All in all it is a horrible hotel and we couldn't wait to leave . We would not return even if you paid us

Uniquement espace bar, Toutes les piscines sont en renovation, certaines chambres aussi.

Cons: restauration, les repas ne sont pas au top et manque de boissons. aucun plat préféré pour les enfants comme frites burger et autres

Arrived at the hotel was told to go outside to get bags collected nobody came had to search for 20 minutes to find room walking round what was basically a construction site this should of screamed red flags but we were tired after a long day travelling ROOM .door case was broken like the door would fall out . Moldy curtains . Uncomfortable beds .no air con / heating .slippy floors especially with the rain and mud .when upstairs used toilet you could smell it through the drains Entertainment/lack of No entertainment at nights Just karaoke and a french quiz Everything called out in french Drinks stopped at 11pm and you had to pay after that The bar/ entertainment room was freezing cold everyone had hats scarfs coats on and fire was only lit at 7.30pm and people were fighting over the seats to try get warm Asked staff to put heating on told no The toilets had glass doors what didnt lock and were see through with excrement smeared up and down the walls and Stairs We booked because they had a water park for our son but when arrived we were told it was closed and then the jet2 website changed it to it was closed The two main pools were closed and the other was full of dirt and was freezing cold ive swam in the north sea and been warmer And you had to pay 100dn each to use the heated pool in the spa Kids club was none existent FOOD Food was awful the same thing every night and cold even as soon as the food hall opened told to use the microwave Beef stew Steamed fish / mussels Chicken stew Mash potatoes Rice Steamed veg Breakfast Had to wait 30 minutes to get a omelette or you could have stale cereal Snack bar you could only get fries or a “mixed grill” (sausage a slice of chicken and a burger) with fries Drinks were poor too The jet2 advert said they were doing work on a block of the hotel which didnt bother us but the longer we were there the worse it got it was like a building site dumper trucks blocking walk ways leaving thick mud up and down them Builders welding in front of us ripping out rooms and dumping toilets and things outside with a strong sewage smell all around the grounds The patio in the main building was being ripped up and a long walk round to get to anywhere else and then the next day even more of it all blocked off the flooring is not made for rain and they didnt put any slip mats down my partner fell and hurt all her side and hand And lots of other people did absolute death trap We complained and was offered to swap to the sister hotel 1/4 mile down the road for the last 3 days as other families/couples had been moved Packed our bags and left had to walk down the road with suitcases because as soon as we checked out they couldn't be bothered with us Sister hotel not much better More building work but closed off Slippy floors Toilets broken all the time had to walk back up to room what was a long walk Food a little better but still cold made our son ill so didnt eat for 2 days bar a little warmer Showers only worked little a trickel on warm Internet down for 2 days Cleaners keep disturbing you as no sign for the doors There is probably more I’ve forgotten but it was a nightmare hotel definitely would not recommend

Hotel Grounds, Cleanliness, and Safety The hotel grounds were in a poor and unsafe condition. There was tipped rubbish outside with a strong and unpleasant smell, pathways were obstructed by work vehicles, and there was widespread flooding caused by leaking roofs. Communal areas were repeatedly flooded, creating slip hazards. My daughter slipped due to water on the floor. Our original room was unacceptable. It was dirty and infested with ants. The shower was not working, blinds were falling off and marked with paint, the fridge did not function, and Wi-Fi was unreliable. These issues were reported to hotel reception on numerous occasions throughout our stay. An alternative room was only offered late in our stay, after repeated complaints. Unfortunately, the same issues persisted in the replacement room. The shower in the alternative room was also not working, hygiene standards remained poor, and the room was again infested with ants. Food, Hygiene, and Dietary Requirements Despite being assured that gluten-free meals would be prepared by the chef, this was not provided. The food available was repetitive, unsuitable, and often served cold. Birds were frequently seen picking at uncovered food, raising serious hygiene concerns. The “snack” offering advertised did not exist in practice. Promised sanitary items were also never provided, despite assurances that staff would follow up. Hospital Incident and Refusal of Food Discrimination and Staff Attitude Throughout the stay, staff attitudes—particularly at reception—were consistently unwelcoming. I was also deeply uncomfortable with what appeared to be discriminatory treatment. Black guests, including members of my party, were treated with noticeably less patience and respect, and French-speaking staff did not intervene or assist when concerns were raised.

We arrived on the Friday afternoon for 4 nights we packed our cases and left by Sunday !!!! This hotel is under construction there’s nothing to do the entertainment was very poor and if you didn’t speak french you had no clue what they were saying !!! Food was ok but cold and never in my life have I saw two microwaves to heat up your food birds all over the baked goods …. The drinks where disgusting the bar was dirty and they kept saying they had ran out of whisky and gin sure it was a cut off for the whisky and gin drinkers tho there mint tea was just sugar tasty tho !!!!! Rooms are dated jet 2 where not bothered when we contacted them but we ended up having the best holiday in our riad and made our own way back to airport !!!

Lanimation

Cons: Le buffet pas trop varié

What is shown on the Valeria Marina Resort website does not reflect the reality. The hotel is nowhere near the standard suggested by the photos. The grounds are in a noticeable state of disrepair and feel generally neglected. The on-site waterpark did not appear to be closed for the winter; instead, it looked as though it had never been used or properly maintained, reinforcing the impression that facilities are advertised but not genuinely operational. The food was a major disappointment. Much of it was served cold, and when it wasn’t cold, birds were frequently picking at uncovered food, raising hygiene concerns. The “snack” offering that was promoted did not, in reality, provide any snacks. The room also had issues. The fridge did not work, and the Wi-Fi dropped out regularly. Staff attitude made the stay particularly difficult. Asking basic questions often felt like an inconvenience, especially at reception, where interactions were consistently unwelcoming. I was also uncomfortable with what appeared to be unequal treatment of guests. In particular, Black guests seemed to be treated with noticeably less patience and respect by some staff members. An EasyJet representative scheduled a lobby meeting for 10am and did not attend. We attempted several times to contact the representative (Ta Ha) through different avenues, without success. What made this more frustrating was that the reception manager confirmed he had the representative’s phone number but refused to contact him on our behalf. I stayed from 17th–21st January 2026. Sadly, the best part of this trip was the time spent away from the hotel itself. I would not return or recommend this resort.

There are 6 reviews on this site all dated 13th January all giving five stars and all by an individual who has given only the one review. 5 of them name the manager and how good he is. I cannot pronounce his name let alone spell it yet somehow they all got it right. Make of that what you will. The hotel is currently undergoing major refurbishment works. The main pool is closed. The aqua Park is closed. The terrace is closed and has been dug up for the floor to be replaced so limited places to sit and relax without construction noise. We were not notified of these works and have complained to Jet2 who offered to move us to the sister hotel across the road. However that is undergoing a major refurbishment so there was no point. Having said all the above we do find the staff here to be extremely friendly especially if you tip.them. Our room is spotlessly clean. The bed is very comfy and you do get a good night's sleep. There is a language barrier but that is to be expected when in a foreign country. I can never understand why bits abroad take homeage when staff don't understand English. Maybe we should learn the native tongue or stay at home in rainy blackpool. The food is mainly Moroccan but there is plenty of choice and you will always find something to eat. It is occasionally luke warm but there are microwaves to warm it up. In short the food and beverages are no better or worse than any other all inclusive and trust me weve been to loads. Apart from the building works we enjoy this hotel and its surroundings and the works have to be done at some point. All in all I think it is very good value for money.

Dreadfull place with building work going on every where . Food cold and repetitive. Reported faults in room and none were fixed. Stay away from place.

Muchas piscina buenas actividades

Cons: Muy sucio Mala comida Mala atencion al cliente Insectos en la habitacion Climatizador que no funciona A no repetir y no lo aconsejo para nada es mi unica mala experiencia de booking en 10 años

The food it’s very bad and almost the same The room it’s very dirty we find too much mosquitos in the room

Cons: Never go back again to this hotel

Les activités

Très bonne équipe d’animation, piscine principale bien.

Cons: L’emplacement de l’hôtel est trop loin de la ville et de l’aéroport. État d’entretien de l’Aqua Park qui laisse à désiré, buffet pas très varié, nous y sommes resté que 3 jours et pas de nouveautés

Khalil pika and katy, they are so amazing they are so sweet, they make everyone happy during the stay :))))))), we did karaoke and it was fun, they do poker beer pong dancing, the drinks are NOT weak so don’t bother getting a bottle at duty free

We had the most AMAZING stay at this resort and honestly couldn’t fault a single thing. The food was absolutely lovely with so much choice and everything tasted fantastic. The entertainment team Pika, Joe were outstanding, full of energy, fun, and enthusiasm, they truly made the holiday special and kept everyone smiling from morning until night. The bar staff were incredible too, always happy, friendly, and serving drinks quickly with a great attitude. Management were so lovely and welcoming, you could really see how much they cared about the guests and the overall experience. There were so many brilliant activities around the resort, always something fun to do and everything was so well organised. An unforgettable stay at an amazing resort. We would 100% return and highly recommend it to anyone looking for a perfect holiday! 🌞🍹🌴

A very comfortable environment to stay. Very friendly staff and a large hotel room with all the modern facilities. They serve plenty of foods and drinks with a very good taste. Evening show also great. My kids love it. I am highly recommend this place.

J arrive pas à recevoir mon argent

Cons: Non ils volé mon argent

Zouhiiiiir is very friendly. I heartily recommend IT. Everything od all right.Good food, nice service and clean 🤗👍😁😊

Our stay at Valeria Madina Club Resort was truly wonderful. The resort is beautiful, well maintained and has a very relaxing atmosphere. The rooms were clean, comfortable and well equipped, and all common areas were kept spotless. What really made the experience special was the staff – everyone was extremely kind, helpful and always smiling, which made us feel very welcome throughout our stay. It is a place we would happily return to and definitely recommend to others.

Nice and comfortable hotel. They have great offers for friends and family. Really halpfull for me and my friends was manager Zouhiiiiir. He invited as and help with everything as we want

We had a fantastic stay with friends and really enjoyed the hotel.! Tasty food and with plenty of choice. Very friendly and helpful staff:)) Special compliments to the General Manager- Zouhiiiiir, who was a great host and made sure everything ran smoothly. Highly recommended!

great hotel, I really recommend it. The service and the guest manager Zouhiiiiir are very nice, helpful and smiling. I love it :)

Great hotel with excellent service! Special thanks to the manager, Zouhiiiiir, who was very helpful, friendly, and always in great contact with the guests. Highly recommended!

The hotel is absolutely wonderful and has a very warm, homely atmosphere. From the moment we arrived, we felt truly welcomed and taken care of. The General Manager, Zouhiiiiir, is extremely helpful, kind, and always available, which makes a huge difference. The staff is friendly and attentive, and everything is well organized. It feels less like a hotel and more like home. I would definitely come back and highly recommend this place to anyone looking for comfort and genuine hospitality.

First time here, room lovely, very spacious and clean, shower amazing, maid lovely, only downside, could have done with a kettle, would of preffered a balcony we had a terrace not very private, we were in block 2 but it could do with better lighting as it was very dark. Staff were all lovely and polite, main bar could do with more staff in evening and kept running out of glasses, drinks were good. Main restarant very large, clean and always tidy, food was lovely, cakes were amazing, lovely staff. Grounds were well kept was lovely to see the peacocks and peahens. Swimming pools were lovely but weather not in our favour. We used a few spa facilities but feel this should have been free due to out of season. Entertainments team were good but mostly spoken in french so we couldent understand. We went to the late discoteque very dissapointing no english music at all the disco music was better in main building. On day of leaving we were supprised the maid was cleaning our room as we had paid extra to keep on, we tried to explain but due to languge barrier this was difficult, we then had a phone call from a lady in main building telling us we needed to vacate our room and we owed money after my friend tried to explain we had paid and to check our booking she very rudely put the phone down, then we had our room opened by another guest who was checked into our room, we then left went to reception, my friend spoke to the manager who appologised and offered us our room back however we decided not to as we didnt want to cause more upset for the maid or the guest who had just arrived, although we got an appology we should have recieved 1 from the incompetent lady who caused the issue by being unprofesional and not looking at our booking form, she made 4 people very uncomfortable and had no manners at all.

Nos cambiaron de habitación y nos dieron una habitación mucho mejor... La amabilidad del chico del hotel uno que se llama asin.. qué habla español.. Lo simpático que es es el conductor del autobús que nos llevaba a Marrakech.

Cons: No me gustó que no tuvieran muchas opciones de comer.. entiendo que este enfocado hacia los franceses e ingleses... Pero le podían poner un poquito más de amor.. Lo siento por los comentarios, pero la pasta no había por dónde agarrarla... No era muy apetecible comer pasta. No me gustó que no estén atentos al tema de las máquinas de café.. Siempre se acababa el chocolate.. Lo que más me gustó es que siempre había palmitos...

After reading reviews before hand myself, I thought id write my own hopefully it will be useful. First off, we really recommend choosing your seats, easy jet leg room is restricted, if you can pay extra for some room. Seats 16, 17 and 18 are usually over the wings so no view if that's your thing. Private transfers are usually worth it unless you want to travel to different hotels first. Little extras make the whole experience slightly more enjoyable. We stayed new years eve for a week, December/early January weather was pleasant during the day, swim shorts in the sun but very cold at night, fleece and jumpers were very welcome. There is heating in the room. The staff are riendly staff are polite and attending all needs (except decaf tea and milk alternatives but, its morroco make do eith what you can!) The airport is scarier than England, be prepared to see guns! And if you smoke tobbacco, this is your last chance to buy rolling tobacco as it is NOWHERE else in morroco that we could find! Tailored made cigarettes are plentiful and easy to find about £5 a pack. Vapes are pricey. Say 'Sa lamb' as hello and 'Shoe Kran' as thank you they will be very greatful and it shows respect 🙏 I tipped one bar lady on my first night and she made sure I was looked after the rest of my stay It is remote. But we looked on a map and chose this on purpose, it feels safe like an oasis. Cctv every where, not like some hotels ive stayed in before where you dont know who can walk in etc. There are regular buses to and from to marrakech at around £3.50 each, we discovered uber is a thing out here too, but we waved down a taxi and he was so lovely. Very fairly priced, about 8 quid for a 30 min journey. We had to use the on site doctor that comes at a charge but they were all lovely and couldn't do enough. So caring and kind. I loved the food, as a veggie theres lots of vegetable options. For some reason theres turkey in the vegetarian section so be careful. There are sparrows and peacocks and cats. I saw some reviews moaning about this but as a nature lover I thought they were delightful. Its near Africa, don't expect everything to be animal free! Go to the poolside little snack bar for drinks during the day theres less of a queue. You can also get chips to order here which are nice. This is chargeable after 10pm. Unlike other all inclusives, there is limited food between designated breakfast lunch and dinner which i found a bit of a bummer. Tip for ladies, if you need to use the pool side loo, the light goes out within a few seconds so u have to wave ur arms around whilst u pee! Which is funny but seems mad The hammam Massage is 450 (just under 40 quid, may seem expensive but cheaper than in England and absolutely wonderful. The wines are great, I like a white wine and got my monies worth for all inclusive. My partner says the beer was nice, on tap its light beer. In bottles around 4 or 5% I must admit I was sad to see thr cost of a sauna, I usually only do 6 or 7 mins, you have to pay 100 Durham (about 8 quid ) for half hour which I wouldn't have done. And an extra 8 quid to use the in door pool for an hour. Seems mighty pricey. Yes there are broken tiles, and things do look dated, and the people predominantly speak french, but its morroco! Just enjoy the country and the culture. Some staff speak English, but try to learn the basics of their language before you go. We booked a desert buggy ride, it cost 20 quid and includes dinner. We really enjoyed it but there was alot of waiting around so be prepared. Still a bargain at 20 pp. Going home there are power points to charge your phones etc at the airport if youre lucky to get a seat, which were plentiful in January. A fab holiday for the price, I'd go again!

We booked all inclusive for a short winter break at the Valeria Madina Club Resort and had a very enjoyable stay. From arrival, the staff were very helpful. We were kindly escorted to our room with our luggage and shown key facilities. The rooms themselves are very comfortable and spacious, ours had a super king bed and sofa bed option. It was very clean and the bathroom was adequate with a good shower. Food and drink options throughout the restaurants and bars are good. The food was extremely good in the main buffet restaurant. All meals were of a high standard offering local cuisine and continental European options. Some highlights were the range of detox waters at breakfast and the range of soups, vegetables, rices and salads at lunches and dinners, to accompany a variety of beef, turkey and chicken options. The tagines and vegetables were a highlight for me. The main pool and that at Mango is nice, and the surrounding grounds are lovely with olive trees, fruit trees and peacocks freely roaming the grounds. The hotel has a small gym which was more than adequate and spa facilities. We had a fantastic stay, this was great value for money, and especially found the hotel / guest experience manager, Zoher, to be very helpful with recommendations, organising late checkout and assisting us with our needs. Would recommend this hotel for a trip to Marrakech to offer a little peace and tranquillity just a short trip away from the hustle and bustle of the city.

Excellent resort. Food is brilliant and there is something for everyone.the rooms spacious and comfortable. The bathrooms are great size and the showers were great, really hot with good pressure if that's what you like. The bar is great, if you're all inclusive you will have a great selection of cocktails, beers, spirits, and soft drinks too. Oher the hotel manager printed our boarding passes on our last day when the airport could not take the mobile ones. Saved us in a moment of stress!

We booked all inclusive for a short winter break at the Valeria Madina Club Resort and had a very enjoyable stay. From arrival, the staff were very helpful. We were kindly escorted to our room with our luggage and shown key facilities. The rooms themselves are very comfortable and spacious, ours had a super king bed and sofa bed option. It was very clean and the bathroom was adequate with a good shower. Food and drink options throughout the restaurants and bars are good. The food was extremely good in the main buffet restaurant. All meals were of a high standard offering local cuisine and continental European options. Some highlights were the range of detox waters at breakfast and the range of soups, vegetables, rices and salads at lunches and dinners, to accompany a variety of beef, turkey and chicken options. The tagines and vegetables were a highlight for me. The main pool and that at Mango is nice, and the surrounding grounds are lovely with olive trees, fruit trees and peacocks freely roaming the grounds. The hotel has a small gym which was more than adequate and spa facilities. We had a fantastic stay, this was great value for money, and especially found the hotel / guest experience manager, Zoher, to be very helpful with recommendations, organising late checkout and assisting us with our needs. Would recommend this hotel for a trip to Marrakech to offer a little peace and tranquillity just a short trip away from the hustle and bustle of the city.

Cons: There is a small delay with towels being taken for washing and replaced during the day.

Petit déjeuner bon et l'emplacement idéale. Bn accueil au niveau réception.

Cons: Des éléments qui travaillent au restaurant/bar doivent améliorer leur connaissance ( manque de compétences)

Very nice!

We booked a 5 night stay over new year's eve. I'm still very confused about much of what is going on at this hotel. The arrival and check in was easy and we were taken to our room on a golf buggy and the driver carried our bags to the room - luckily we had money to tip (UK, euro and Moroccan money are all fine). Breakfast is very much about croissants and pain au chocolate with some cereals and an outdoor egg station. No toast though. The other meals are really really all over the place. The best option is the meat sliced in front of you with roast potatoes. The salad bar was good but disappeared on new year's eve and replaced by cakes - I'm not into sweet stuff so this was disappointing. One evening there were no cakes at all and it was just biscuits which I thought was an odd decision. The cakes I did eat were lovely though. The bar is all over the place. As someone else has said, find the female servers, they are much more efficient and more generous. There is a cocktail menu with alcoholic and non alcoholic options but weirdly some staff wouldn't add alcohol to mocktails while others would. It's all inclusive so I don't see why it matters to the staff that refused to do this. Still no idea what was going on with the entertainment. There was a kid disco. Some singing and dancing with the French then nothing else really. Again we have no idea if the entertainment was held elsewhere. New years eve. Oh my god what a s**t show. The itinerary stated cocktails at 7pm: we had to wait for the manager to give a speech (fair enough) then we had to wait while the animation team did some drumming and even then I be was told no when they had finished at I just grabbed some and walked off. There was a Queen tribute for entertainment but we never saw it as apparently this was in the theatre but no one told us that was the case. The all inclusive ends at 11pm which we knew but figured on new years eve this would be extended. Nope. There was meant to be a champagne fountain . . . No idea what happened to that. All we could get from the paid bar was tequila as they had run out of everything. So we saw in midnight and went to bed. Very disappointed. Plenty of spaces round the pool and towels were there for a deposit. The heated pool was a bonus. The rooms were cleaned daily and we were happy with the room. Basic but adequate. There is a shuttle bus into the souks for a minimal cost. I don't regret going but I wouldn't return

L'animation le restaurant bref tt

Cons: Ras

We booked a 4 night stay at this hotel over the new year period with trepidation after reading the reviews, after we booked🫣 , and unfortunately most of them are correct. The best days of the hotel are behind it and some areas are really in need of some TLC. Food Food options are mostly morrocon/french based as you'd expect and are a bit samey. If you only have a British palate you'll be disappointed. Get there early while it's still all hot is my advice. Room. Or room in block 9 was reasonably clean but dated. Safe was available at extra cost. Sound proofing was at a premium and would be a problem in the height of season. Pools. Numerous pools around the complex, one even heated. Plenty of sunbeds around free to use. The nicest pool was around the Zen area, with double loungers with mattresses but this was mostly empty as you had to buy drinks at the pool bar. Staff. On the whole most of the staff were helpful and hardworking and we found the female staff more helpful than the male. It is a benefit if you speak French as you were on occasions overlooked for not. Location. The resort is miles from anywhere and you need a taxi to get anywhere. Plenty of taxis available near the front gate. Main bar. 🤬All inclusive is limited at best and over the 4 nights we were there the ran out of Vodka, gin and lager and even on one night all 3. The resort was far from full but there seemed to be a constant shortage of glasses with staff having to wash glasses by hand to serve you. Even getting served beer in a wine glass on one occasion. All inclusive end at 11pm prompt even on NYE meaning we had to queue for 30 mins at a tiny stall with one server to buy 4 bottles of lager for £22 ... The resort is badged as 4star but it is far from that by European standards. The resort is dated and tired in parts and is also let down by poor rules around food and drink which does nothing to heighten the guest experience. Would I stay here again. Absolutely not.

Me and my partner stayed her for a few days over new years eve and having waited a good year for this holiday we was so looking forward to this getaway but we was very disappointed. When we arrived we had to walk up to the hotel which werent far but the buses that had french people on would drop off straight outside the hotel! The staff that met us and welcomed us were lovely, once booked in we was just pointed to our hotel room. Which was hard as signage isnt great at all. Got to the right place and there is no lifts and we was on the top floor and my partner had to carry the suitcases up so beware! The room we had was clean but it was tiny, it didnt have a kettle which was annoying but you could rent one! The safe you was also charged to use, everything her is chargeable even though your all inclusive! We got there round 1pm so we went to find food and again you didnt know where to go and no one was helpful unless you tipped them or you was french. The food on pics looks amazing but its so bland and i am not a picky eater but struggled to eat, The staff was so slow topping food up and clearing tables! They turned the hot drinks off through the day after breakfast and i asked if could turn on and said no but a french lady walked up and they turned it on for her! As soon as they knew you was english they wouldnt help you unless you tipped them! One lunch time i walked into thr main hall and told to get out as not open but a french family were sat outside with salad on there plates which is only served from the main hall. A second later a french man walks past me and he is greeted and they opened the doors for him! Honestly this hotel is racist! In the evening for drinks at the bar you could be first but they would serve the french before you! I tried to get a drink inside and was told only serving outside go out and again french went to the inside bar and was served! Wouldnt waste your time in the spa went for a massage for 30mins and only recieved 20mins! I went as a couple and the two people massaging was talking to one another even though it was relaxition massage! The gym is none existing and thats the only reason we booked this one! Swimming pools looked dirty and you would get legionella from them! They stop serving any drinks by 11pm and start charging you, again we booked all incluisve! Worst hotel i have ever stayed in, staff rude and its not that clean this aint 4 star!

We had a lovely stay at this hotel. Although the hotel is a little dated in places, it is kept clean and well maintained, which made it comfortable during our stay. The weather meant we couldn’t enjoy all the facilities, but the heated pool was very welcome. The food can be repetitive, like all all inclusives, but it was well made, and delicious and the desserts were the best of any resort I’ve been to. The highlight was the staff, friendly, welcoming and went out of their way to make our stay special. Special thanks to Oussama and Omar in the dining hall. The animation team, They never stop working. We were lucky enough to be here for the New Year celebration, which was amazing - well organised and fantastic atmosphere. A celebration to remember, thank you.

Food was normal. Location no bad . But poor WiFi and room service also the pool service bad too no good clean towel not hot pool water which they said when you book it’s not match the description

Cons: Location only

Nothing

Cons: not value for money pool water- cold power cut multiple times no facilities for elderly parents monotonous dinner meal- no variety twice dinner was stopped serving prior to ending time as food has finished no facilities around. Small golf car driver-very very rude to elderly- almost made my wife and 2 year fall not more than 2 towels were made available inspite of request no porter available for 5am checkout. water was brown at times at time of shower with flush button falling off

La team animation et la chanteuse très talentueuse

Cons: Climatisation non fonctionnelle

We stayed here for a week over Christmas. We were worried having read some bad reviews but have been left wondering if the people writing these reviews stayed at the same place as us as we loved our time at Valeria Madina! From the moment we arrived everyone was very friendly. We found the food to be very good and varied. The fresh pizzas and chips were a big hit at lunch time and we especially enjoyed the many tagines, cous cous and meats on offer. The deserts on offer were out of this world and beautifully presented. We had no problems with drinks running out as other people have reported and the wine was of very good quality. Cocktails were ok and the Moroccan tea was tasty. The ladies working in the main bar were all very friendly and mixed good drinks. The manager and guest relations manager are very visible here and go to a lot of effort to please people. The Christmas events were wonderful and the Christmas Eve Gala dinner was outstanding. The restaurant team did an amazing job. We loved seeing Santa arrive by camel and the cocktail party was a nice touch. The entertainment team also worked very hard to keep everyone entertained although some do not seem to speak much English and spent most of their time with the French guests. We found Pika to be a really cool guy and he went out of his way to speak to us often and joined us for a game of cards. It is true that the French guest by far out weigh the English. Whilst this didn't bother us too much to start with, by the end of the holiday we did start to feel a little left out as not everything was translated to English and we did witness them getting some preferential treatment at times and I think we also missed out on some things that were going on as we didn't know about them. The resident singer is good and a nice touch before dinner but the songs did get a bit repetitive after a couple of days. We were quite unlucky with the weather but were able to use the main pool on the warmer days as it is heated to a nice temperature. The hotel grounds are lovely. Jet2 customers are able to have one free visit to the Mango a la carte restaurant. This was a set menu and the food and service was fabulous. Would definitely recommend a visit. The Jet2 rep was also very helpful and we saw him around the hotel numerous times and also the morning that we left which was good. Our room was in Riad 4 on the top floor. It was a good size and was perfectly fine for what we needed. The rooms are, however, Moroccan style and you are in Africa so do not expect 5 star luxury! There was heating in the room but we never used it as the room was warm enough for us. The only problem we did have was that there were 3 of us and we only had towels for 2. We asked multiple times for another large towel but never received one, it became a bit of a running joke for us wondering if the extra towel would ever appear! We managed though. On the whole we had a really great week here and for what we had paid the value for money was amazing. Holidays are what you make of them and I think some people just love to moan! Please remember 'This is Africa'! We would definitely return here.

Rien

Cons: Vieux hôtel, matériel cassés, les lits ne sont pas confortable, saleté par tout, vraiment hôtel à éviter

My stay at this hotel was rather disappointing for the following reasons: Hotel had a black out, no one came to inform us as to what had happen, bad communucation For some reason towels were never replaced, room cleaners would take the old dirty ones and not leave any fresh new ones Air condition system was not good, it took almost two days for our room to heat up and we were only there for 3 nights We had a four month old baby and although we informed the hotel of this they did not act accordingly so in the end we had to wash the baby in the bathroom basin, we had to share the same bed with the baby - to make it worse the basin stopper was broken so we had to use toilet paper to block the sink Carry cash to this hotel, the ATM at the hotel was not working so we did not have access to a lot of things requiring cash such as swimming towels, the shuttle to Marrakech also No kettle in the rooms, you need to go down to reception for that and cash deposit 30euros is required No kettle also means no morning coffee, I advise that you carry your own coffee unless you are prepared to head up to the restaurant each time to ask for coffee/tea All inclusive is only up to 11pm, after that you have to pay - this includes the bar, so you need to drink as much as you can up to 11 or else you have to pay after that On the good side however the staff where friendly, really made every effort to make our stay worthwhile. Having said that I will not be visiting this place again

From the moment we arrived it was awful. Shown to a dirty room at 10:30pm, and took till midnight (with a lot of complaining) to get a new one. There are a myriad of issues from dirty pool, lack of towels when you want to shower, hotel offering talks that weren’t available and rude staff as well as horrible guests. Buffet was lack lustre, empty if you arrived even 30 mins into the 2 hour opening and the other guests push through. There is no semblance of queuing or even general politeness. All inclusive means up to 11pm! Not sure about anyone else but that’s not all inclusive to me. If you go to the late breakfast the food was stale and inedible. If you wanted something simple like cereal there were no bowls, spoons or milk. Our hotel room door one day wasn’t closed by the cleaner so anyone could have entered our room. Summary: if you are a British person this is not the hotel for you. The British all had complaints similar to mine it is not up to the standards we expect from a holiday.

Hotel is quite big and has four pools. Outside area has peacocks roaming around and lovely gardens. Room was spacious but could do with an upgrade, beds were comfortable. Room was clean. Food was hit and miss, it was not very hot but had a microwave to heat it up. Staff expect a tip as soon as you arrive and everyday if you want decent drinks and service.

The staff are the main issue here. Especially in the dining room. The food is mediocre at best. There are dozens of little birds throughout the dining area and over the food. And the staff seem oblivious to them as well as the customers. No effort to remove birds or show any courtesy to the customer. Not so much as a smile from any of them. Wouldn't recommend.

Weather rubbish! Hotel nice and very welcoming. Animation staff great! Especially Speed! He's honest, funny and great with the tourists. XX

We have spent a week here taking time out before Christmas & had a good time. The entertainment team were very good especially Speed who came & chatted to us & kept us informed of what was on. We played Pétanque, swam in the heated pool & enjoyed the evening entertainment the team put on. Food was good with lots of variety & so was the wine at dinner.

Had a great time at the hotel. Was a winter break, during a cold spell, so was a bit cold in the main building. Our rooms were warm and cosy. All staff were very friendly, particularly Speed from the entertainment team who spent time chatting to us and telling us about Morocco.

I have a good time.I have a good holiday with animation team doing some activities.That down and return curable for his finally in the hot to this group , those found the service probably back ❤️

I have a good holiday good time with every people in here is people falling in good service. I’d like the food in the pot. The drink is good and thank you so much for speed. Good time and would definitely be back

On our arrival we soon noticed the hotel did not look like the pictures. We were informed that the pictures on Jet2 were of when the hotel was being renovated (which has not been done yet). We had a fair few issues with our rooms but on the overall trip, the entertainment staff especially Pika, Speed and Joe we were well looked after. The food is basic and the lack of drinks were disappointing but it was okay for a cheap trip.

Had a pampered Spa day for my birthday with my hubby so relaxing He even slept after session.Soukaina and Chaimae both very professional and great with their job, me and hubby feel calm and satisfied.

Hotel is not worth the money even if it’s cheap! Entertainment staff are great & evening entertainment is varied which is good. Food is decent. Speed & Pika are the best!

madina club resort, entertainment staff . speed was a very welcoming and pleasant lad very talkative and lovely to have and talk with 🥰

I love the staff,the food variety,the unlimited alcohol,the receptionists,I love everything about it,I want to appreciate all the staffs especially the manager in planning my proposal with my man and they makes it looks fun and I love it,they all act as family not just ordinary staffs,the server of wine should be appreciated as well,I will love to visit again,I want to say the hotel are superB and God bless them all

Cons: I love it all,just the expenses of the taxi to the town because it’s far to the twin and the taxi charge so much

Had a fabulous week's holiday with my partner at this hotel. The room was sufficient and a decent size. Maid service is a little disappointing. Lovely grounds & heated main pool. Plenty of choice of food, but let down by birds flying around and landing on the salad bar. Shop in the hotel is horrendously overpriced. Hotel Staff are friendly & attentive. Absolutely nothing outside the hotel complex for miles. Hotel shuttle bus is excellent to get to the Madina in Marrakesh, but there is a charge for this. Overall we had a good holiday & met some lovely people.

Repas éxellent mais pas de bouteil d'eau sur les tables repas , on espère que notre observation sera pendre en conséderation et que notre prochaine visite sera mieux . boissons bien personnels très très gentilles chambres conforts et calme absolu

Cons: disponibilité des bouteilles eau sur table pendant les repas

Pas grand chose

Cons: L'hôtel est vieux. Le buffet, un restaurant chinois à volonté en France, est 100 fois mieux. Le confort des chambres n'est pas terrible. Le wifi est aussi rapide qu'AOL en 1990. L'hôtel est très loin du centre-ville. Tu réserves une chambre avec lit double, tu as deux lits à la place, collés, et tu es obligé d'attendre le lendemain entre 12h et 13h pour changer. Si tu es arrivé à 13h10, tu reviens le lendemain. Bref, un Formule 1 en France est largement supérieur.

Des voleurs

Cons: Des voleur

STRONGLY ADVISE DO NOT BOOK THIS RESORT. We just got back from a long weekend at this hotel. It was a birthday trip. From the get go the hotel staff was very unwelcoming. After checking in and was giving our room keys we didn't even get walked to our rooms as its quite a big resort we had to ask if they could show us where to go. The security guard was the one who was asked and you could tell by his face he didn't want to show us however he did but left us half way and just pointed where we should go. Got into the room it was freezing. As the AC/heating wasn't working. The following day we asked if they could fix it. That turned into 2 days of us waiting for it to be fixed. 2 days in and as your aware it's got in the mornings in Marrakech in December so I had my brand new tracksuit on that morning. Chilling by the pool and about 1pm I decided to go to the room and get changed which I did. My cousin was in the room so I asked her to help me get changed left my tracksuit on the bed. Come back later in the evening my hoodie had gone. I didnt expect stolen I just assumed the cleaner maybe picked it up as she was changing the sheets by mistake. Asked reception to look on the Friday. They said they will have to speak with the laundry people tomorrow which I thought was fine. Saturdays came i went back to reception as no one had come to me they stated the same reply waiting for the laundry people. This happened for 3 days. Baring in mind the cleaners are on site everyday. Within this time I did ask the cleaner she came into the room and drew the bed out the draws out as she was doing this I was telling her I've already looked but she was ignoring me. Back to the heating situation we managed to get moved room after day 3 one of the reasons why we moved is because the doorframe fell off onto someone's head who we was travelling with. The frame was wooden with nails sticking out I will attach pictures after. We took the plank of wood straight to reception not ONE apology they just took the wood from us. And called for management. I forgot to add that we asked to speak with management prior to this and the security guard who walked us half way to our rooms on day one was the same person who told us there is no management on the resort. Which was a lie clearly as after the door frame fell off the manager made an appearance his name is Ahmed. He came across as nice in the beginning but soon realised he was all talk and no action. Like his co worker Zohair. Zohair decided to inform me on the last day that they was until to find my stolen item and their sorry. The last day on the resort there was no water. So you could not shower or flush the toilets. The was poo and sick in the toilets by the pool which was cleaned all day. Overall the hotel staff was rude full of attitude theirs and didn't follow through with and issues raised unless we continously chased them. There was some very nice staff though. Yusef/Joe, Speed, Walid, Alima and Abdelghani. I cant thank you guys enough. To Ahmed and Zohair. Your both patronising and calculated individuals. No wonder your staff act the way they do with both you in charge. The hotel needs shutting down refurbishing and considering with a whole set of new staff. Also can I add when we needed assistance there was never no one on front desk we always had to wait for someone. It was always the same security guard there. One night when we went to complain about the heating he was busy flirting with another guest and told us to wait until his finished. I have so much to say about this place but this was just a few things we experienced. Not all drinks and all inclusive. They only have vodka gin and whiskey no other alcoholic drinks. The foods always cold so they have microwaves for you to heat up your food. They have birds flying around the restaurant whilst your trying to eat. Dogs cats and peacocks on site too.

From the UK Having just returned from the Valeria Medina Club resort, our experience was mixed. + The pool and surrounding area is nice and sunbeds are comfortable and in good condition. + The gardens are beautiful and extensive with Peahens and Peacocks roaming freely, so relaxing. + The general areas are very clean and well managed. + The staff are attentive and friendly, although there is a language barrier as most speak French and not English. + Reception staff are helpful, but lack continuity with information, this I would say is a training issue. + The food is good quality, - although food is of limited choice and repetitive. - Unfortunately a number of people suffered food poisoning/very upset stomachs, including myself, generally speaking food is not hot in the main restaurant, but warm. Microwaves are available for use. - Our cards wouldn't work in the ATM, between us we had five different cards, but a no go from all of them. No exchange at reception. - The rooms do not include a tea/coffee tray, although it is stated on their website as included in the rooms. This is due to kettle theft apparently, but it won't be from the Brits, as we all have one plus the plug won't fit our sockets! - No alternative to none dairy milk - The activity evening room, is not ideal, as everything is happening at once. The resident singer is performing whilst the football is on behind her, too many lights on making it glary and uncomfortable. Sofas all in different directions, so not easy to watch the singer or other entertainment. - It was observed that the bailey bottles that there is an extra charge for, were being 'topped up' with the local brew! 🤔 - Watch the photographer, he has a charging issue, one price when order and a much inflated price on collection! I hope this review is useful to future travellers and to hotel management to up their game, if they wish.

The hotel room was amazing and the staff are really friendly. there's 4 different pools but you can also use the facilities in other hotel. However the food is very bad and the chicken was pink! if you i recommend staying away from meat and if you go on any trips outside of the hotel dont book through reception because you can find deals a lot cheaper online for the same thing.

Have a good time good holiday. I’m really good experience is this is really and thank you so much for animation. He was doing good job and thank you so much for speed. You have a lot of energy.

We really had a lovely time here, food always nice and big variety the wine n beer was good too. No queues at all. Pools were cold but this was dec. The entertainment staff were absolutely amazing, what a credit to the hotel they all are. Just wish they spoke better English but they did try. Spa was a nice touch for a relaxing day. Rooms are dated but functional and cleaned every day, they do need updating though. Our cleaner was marvellous always smiled n said hello. Not once did we find any staff member rude or un polite. I will say the shop on site is way over priced so dont forget anything unless u plan a trip into Marrakesh for stuff,you can book the minibus for this. Please dont be put off by the moaning Karen's this hotel is fine you get wot u pay for, in no way is it horrendous as some av stated! Just go and enjoy you stay

We stayed for a week and had an amazing experience. As a Nepali guest with a friend from Kenya, we both enjoyed the wide variety of food that suited our different tastes. The buffet was excellent and always satisfying. The staff were incredibly friendly and welcoming. Oussama, who served us every evening, was always smiling and very professional. It truly felt like coming home after our excursions. A big thank you to Speed and the entertainment team for making my friend’s birthday so special. From reception to pool staff and the nightclub team, everyone was fantastic. There was always food, snacks, and drinks available—we never went hungry, even after hours of ping pong!

The animation team is the best part of our vacation. They create an atmosphere and make us feel like we're among friends. I highly recommend the team and i want to say for Speed thank you

Had such a great time at Valeria Medina! All the staff are so friendly and helpful especially got to give hats of to Joe, who’s part of the entertainment team! He went above and beyond getting everyone up day or night enjoying themselves and really included everyone! Hotel itself is really big, water slides are not to far, night clubs also a nice touch of you like to party in the evening! There is something for everyone. Had the best holiday, will defo go back!

This resort was fantastic. Clean, tidy and the staff were friendly attentive and nothing was too much trouble. They ensured you every need was catered for. Food was exceptional. I really didnt want to leave . Well done guys i will be back.

I have a good holiday. I am enjoying my time here and this is hot and this is Valeria and I’m enjoying doing the fun party with entertainment is really friendly and The. Thank you so much for the speed. We could just give me time me and my family and I hope to check back again.

La piscine chauffée

Cons: Trop de musique forte L’espace piscine mango en plus Piscine toboggan fermé

Personnelles grande qualité

Cons: Connexion internet très faible

Amazing experience...amazing resort staff, and entertainment... Driss and the team have activities planned for the day and evenings to make the most of your holiday experience..would defo recommend

Dont be put off from the Karens of this world! Yeh its not 4star but if you want that pay for it! Rooms dated but clean, grounds tidy and looked after, staff lovely and food ok but lets face it is same in any AI deal! Give it a go and embrace Morocco 🥰

This hotel is beautiful and has the potential to be 5 star, that’s if the staff actually did their job. Upon arrival we were left with no direction to our room. After travelling for hours this was awful! There was no money to exchange behind the front desk as the man was on the sick, so we were stuck. The food was questionable after seeing a cockroaches running into the kitchen. Very much a Moroccan menu if to your taste. International food was very limited. However the waiters and waitresses should be give credit they were pleasant and worked hard. The room was lovely and very clean, but the noise from drunken guests was awful. Reference to the all inclusive- it wasn’t worth paying for to be honest. No kettle in the room for coffee and tea, no tv.

We had a really nice stay here! We loved the pool and going to the buffet !! The animation was great, a lot of stuff to do at the day! On of the animators Driss helped us a lot around and was very nice

We had a wonderful stay at the hotel — clean rooms, great food, and a relaxing atmosphere. A special shout-out to Driss, who was incredibly helpful and always friendly. He made our stay even better. Highly recommended!

Went to Valeria madina in early November, in all honesty I wasnt expecting a great deal from the trip having read the earlier reviews. However I was pleasantly surprised. The hotel and grounds were clean with several staff tending the grounds most of the day. The food was great, varied and plentiful with several options available every day from breakfast through to the evening meal, our waiter Jamal, deserves special mention, always smiling and very helpful. The quiet pool near the water park was amazing and very very quiet and serene. The waterpark was spotless and there were no queues. Some previous guests complained about the small birds flying round the dining area and flies near the food, not ideal admittedly but you are in North Africa, so expect something a little different from home. The hotel itself is relatively isolated, you needed a taxi if you wanted to venture away from the hotel. Marrakech itself is what you would expect, a bustling, sometimes chaotic and vibrant city but so diverse and with wonderful culture. Be prepared, it is not like the shopping experience at home, just be careful, sensible and respectful and all will be fine. Yes most of the entertainment is in French but they tried hard most nights to involve the Brits and other nationalities . I would go back which is exactly what the good lady wife said.

Madina club resort is a clean friendly resort, the food is good and the staff are friendly, we met Speed and he was very helpful and helped us with the entertainment and made our holiday very good

Hotel is lovely and clean, food is plentiful and varied, entertainment is excellent we had a few times with Speed who made us feel welcome and came to speak with us many times

Tout Equipe d'animation parfaite

The complex, food and staff were good. There was entertainment every night unfortunately it was predominantly in French and we could not understand what was going on. The bureau de change never had any cash and the ATM charged £5 for every transaction. The spa and gym were good. The grounds were well kept and a number of pools were available. The marakesh by night trip was interesting

Az ételek finomak, a személyzet kedves, a resortban minden van, ami szükséges egy jó pihenéshez. A shuttle bus gyorsan és naponta többször bevisz a városba. A resort minden szeglete igényesen van kialakítva, folyamatosan takarítják és javítják a hibákat. Az animáció sokat segít a megfelelő hangulat alakításában

Cons: Egyetlen negatívum a sok légy a medencénél, nem lehetett aludni...

My stay at the hotel was absolutely wonderful! I would like to express my sincere thanks to the amazing animation team who brought so much energy and positivity throughout my stay. They were truly professional, friendly, and made every moment enjoyable. I really enjoyed the aqua gym sessions, which were fun and full of laughter, as well as the nightly dancing activities, which created unforgettable vibes and a great atmosphere. The team really knows how to make guests feel happy and comfortable. I would also like to give special thanks to Speed, Joe and driss for his kindness, great attitude, and the way he made everyone feel like part of a family. Thanks to all of you, this stay was one of the best experiences I’ve ever had.

Cons: La variété du buffet sauf dessert

Wonderful experience as always at our best resort the room, restaurant, the bar all the staff were amazing. I would like to recommend the entertainment team were full of energy and very friendly especially Driss and speed also thanks for all the others staff of Valeria joo and Katy thank you guys

I really enjoyed my experience, the entertainment was great and the food and drink, staff was very polite and well mannered. I would definitely recommend.

Speed was amazing! Full of energy Made the entertainment fun! Thanks —————————————————————————————————————————-

It was fantastic. I really enjoyed it. The staff was friendly. I had a great time, they were lovely, made me and my sisters feel very welcome, put smiles on an outings, we had a good time. Speed was fantastic, he encouraged my sister to dance and she loved it, she overcome her shyness. Thank you Speed and team for everything.

L’espace

Cons: Les équipements les lits et les douches

Good

Cons: The food was bad they just need to give more love about cooking

How big the resort was, it feels like you dont need to go downtown, everything you need is in there to keep you entertained.

Cons: The food was sometimes meh

C'était formidable

Cons: Rien

La formule, le calme et l’emplacement pour passer des bons moments en famille ou en couple

Cons: Les repars, la literie et l’animation

Animatie was goed!

Cons: Het is niet hygiënisch Eetzaal zit vol vliegen, alles plakt en vloer vol vlekken. Het eten is een 2/10, voor tussendoortje kreeg je droog brood en oude fruit aangeboden. Heel veel personeel te kort.

L emplacement

Cons: Je tiens à exprimer ma profonde déception concernant mon récent séjour à l’hôtel Valériane Médina. La qualité des services proposés est loin de correspondre au standing annoncé pour un établissement classé 4 étoiles. Le restaurant offre une qualité de repas très médiocre, avec un service quasiment inexistant. Le bar ne propose aucun véritable choix et ferme dès 23h, ce qui est inacceptable pour un hôtel de cette catégorie — même un simple café devient impossible à obtenir. Les toilettes manquent clairement d’hygiène et d’entretien. Enfin, bien que j’aie réglé un séjour de 4 jours et 3 nuits, les boissons ont été arrêtées dès midi le dernier jour, ce qui donne l’impression d’un service tronqué et peu respectueux du client. En résumé, cette expérience a été très décevante et ne reflète pas du tout la promesse d’un hôtel 4 étoiles. Je ne recommanderai donc pas cet établissement et invite votre direction à revoir sérieusement la qualité du service et matériel

Reposant

Cons: Clim il n’y avait de coffre fort

Von A bis Z war alles in Ordnung. Wir hatten einen super Aufenthalt. Sogar der Aqua-Park hatte in der ersten Novemberwoche geöffnet. Das Personal war sehr freundlich. Ganz tolles Animationsteam mit viel Power. Das große Schwimmbecken (1,60 Meter Wassertiefe) war beheizt. Tolle Schaumpartys. Essen sehr vielseitig und gut. Zimmer wurde immer Tip Top sauber gemacht. Uns fehle es an gar nichts. Mehrere Shuttlebusse pro Tag nach Marrakech für 6 Euro (hin und zurück) für 1 Erwachsenen und 1 Kind. Auf die Minute genaue Abfahrt. Insgesamt sind die Mitarbeiter-Innen sehr zu loben. Viele sprechen auch gut englisch. Würde dort immer wieder buchen. Hatten eine sehr gute Preis-Leistungs-Bilanz. Große Vielfalt an Getränken: sehr gutes Bier, bester Wein und jede Menge Cocktails. Immer genügend Trinkwasser auf dem Zimmer. Sehr respektvoller Umgang des Personals mit den Gästen. Alles hatte Niveau. Vor allem auch sehr kinderfreundlich. Angenehme Gäste. Tolle Abendunterhaltung. Genügend Liegen am Pool. Anlage wird sehr sauber gehalten. Wir waren wirklich äußerst zufrieden.

I just wanted to start this review by saying that I choose this hotel due to an incredibly good package deal (easyJet holidays) with excellent value for money for 5 people during the first week of UK half term holiday. Did we have a good holiday. Yes. Do I regret booking it? No. Would I come back. Absolutely not. Would I recommend it to others. Yes, but only if you get a cheap deal and appreciate that some of the standards are 2 to 3 stars (a reflection of the cheap price point). It is still better value than what you would get on mainland Europe for example. And better guaranteed weather for October. Rooms Basic but ours were clean. 2 single beds pushed together and a separate single. Shower and sink in bathroom with separate toilet. Hairdryer in bathroom. Unlike some reviews out towels were definitely not changed daily (once I think in a week). And on the first day one of the 2 rooms didn't have any large towels (had to ask at reception) and when they were changed mid week not enough towels replaced. There is a daily cleaning service and you get a large bottle of water to the room daily (no kettle or hot drink facilities). There is is a fridge in the room. No actual wardrobe bit storage area with a rail and at least 10 hangers. Plenty drawers and other storage spaces. Outside balcony with table and 2 chairs was dusty (but we are near a desert). No issue with ants as in other reviews but we were on top floor. There is a safe in the room. Hire is 10dirhams a day. We stayed 8 days and got locked out after 7 (keys must have reset after a week). Got it reactivated at reception but then all valuable locked in safe as new key wouldn't work. A pain to get this sorted. Pools Central rectangular pool were most of activities and music plays. To additional shallow pools nearby (one with a volleyball net). Chilly but you get used to it. Plenty sunbeds nearby. Can usually grab beds at 9am around breakfast time. Many of beds in shade though if you are a sun worshipper. You can get towels from the hotel (100dirhams deposit for each). No actual hire charge. The water park is a short walk away (less than 5 mins). Probably 2 mins from where our room was. This has a main slide bit with 6 different slides (three with inflatable hoops to go down). At times not enough fully inflated hoops for all but queues not bad and my son and I went on them lots daily. There are 2 smaller pools with slides for smaller children. There is also a large circular pool which is nice and quiet. It's lovely there but only drawback is not having access to drinks/food here. I believe there is an adult only pool in Mango next door but we didn't go there and I think there is an additional daily charge for this. Entertainment The daytime "animation" team are enthusiastic and doing a good job. Some are only french speaking but most speak combos of Arabic, French and English. They do try to translate when possible and engage all groups of customers. The evening entertainment is definitely geared to locals/French clientelle. It's a shame because lots and lots of British customers seem| to be staying here so really should have more of a mix. To be honest we didn't even bother after a couple of evenings. In the day you can hire equipment from the animation box (table tennis, Petanque, basketballs, even board games like Scrabble). These are free. There are tennis courts which you may have to pay for. And we even noticed a Padel court being the waterpark. This was always full every time we walked by it. Food For me, this is the biggest issue. The food is not geared to the French. It is definitely mostly Moroccan based. Which is obviously fine because we are in Morocco. However (and I say this as a British born person from an Arab background), the standard and variety of food was very very poor. The meat in particular (esp lamb and beef) was of poor quality. The beef and turkey often dry and overcooked. I know that there is repetition on these buffets on holiday but this was excessive in comparison to any hotel I have stayed at over the years. If you have kids, they will be fine however with pizza, pasta, chips, burgers. I can't say my youngest kids are any worse than any other holiday. Myself and my wife did eat less than usual. At least we didn't put on weight like usual. One of the big issues I found was that if you didn't eat within the first 30 (or at a push 60) mins of the restaurant opening then they food was not replinished sufficiently. This was particularly the case for the desserts. Also, if you want to eat outside you need to be there at the start of dinner service too (which we only managed once in 8 days). Soft drinks were also an issue. You help yourself from a Pepsi/Mirinda machine. And for some reason you have paper cups for these. These often run out and not replenished and you have to go hunting yourself for glass cups to use. Sometimes the machines are "dry" and only dispense water. And they don't bother to top them up till the next day. They also sometimes don't switch on the hot drinks machines at lunch/dinner. Jese issues were not there the first couple of days we stayed. It's as if the hotel management didn't account for the additional people that French and UK half term would bring. Or they did but wanted to save money buly not bothering with extra supplies or food. I didn't enjoy breakfast as they make fresh Moroccan bread and there is an egg station. Negatively although the presence of large amounts of pastries look impressive many are often stale. Even worse was my wife finding a broken finger nail amongst the fresh grapefruit. She literally didn't eat any cut fruit for the rest of the holiday. Shame. Away from the 3 main meals, they provide "snacks" in one of the bars near the pool in between (left over pastries, fruit, yoghurt and you can order chips, sometimes nuggets. Between 4.30 and 5.30 they also do pizzas, pancakes and freshly fried doughnuts. I can definitely say I didn't go hungry on the holiday but it was by far the worst aspect of the holiday and very much reflective of the price paid. The staff in the restaurant work so hard. They just can't keep up. Wanted to mention a couple of other things. The hotel puts in a shuttle bus to the centre of town. You can book up to 2 days in advance. It's 20 dirhams each way (10 for up to 12 years of age). Of note if you want to grab a taxi you can walk to the main gate and there are sually a few waiting. It cost 150 dirhams each way. Some will ask for 200. Don't accept that. We went once in the day and once in the evening. Also suggest using apps like Get your guide if you want to do trips (cheaper than the hotel or with easyJet/Jet2) With regards to money, you have to pay tourist tax when you arrive (can be done with a credit card). I changed money at the airport when I arrived (cheaper than exchange rate in hotel). Also if you have money left over heep your exchange receipt and you can change it back on departure (prior to security). You can change small notes in the hotel reception if you need (on one occasion I tried the reception refused because they ran out of money and said I had to wait until the next day). No good to me as we were going into town. There is a cash machine in the hotel but it charges approx 10percent in fees. I used my Wise card to minimise further charges. So to finish (sorry for the ramble), we had a good holiday. The food was poor but the rest of the complex was nice. If I was coming back to Marrakech I'd definitely try to spend a little more money for somewhere nicer and with better food and perhaps being slightly closer to town. Having said that it was fine for the money we had available to set aside for this trip and was a better option than hotels for the evuivalent price elsewhere. Please keep an open mind if you are booking here and mind yourself if the "value" when you are here. If you don't come with massive expectations then you will have a good holiday.

I felt very unsafe Not professional at all Security asked for room number which they shouldn’t of Had no iron to iron clothes Room not clean Had loads of flys in the room that bite me Everyone was rude You should fire your security team for being perverts Room cleaners walked into room without knocking And randomly knocking on door at 8am in the morning Just a scary resort not for family and certainly not for friends to stay I wouldn’t recommend this place to anyone and never would I visit Marrakesh ever again

Extremely Disappointing Stay - We arrived at the hotel after a smooth flight, feeling excited to start our family holiday. Sadly, things went downhill almost immediately. At check-in, we were given only one room instead of two, despite our booking clearly showing two rooms for a family of four. The first room had just one double bed and a single sofa bed — completely unsuitable for us. We had to walk all the way back to reception with our luggage and two tired children to get the second room we had paid for. No one offered to help or apologise, and we were simply pointed in the direction of our rooms. When we asked about dinner, we were told the restaurant closed at 9:45 p.m., so we rushed there for food at 9:30pm. When we arrived, we were told no fresh food was available. Instead, we were given some very dry chicken and turkey that looked and tasted like it had been sitting there for days. It was inedible and disappointing. All other food had been taken away. The next morning, we tried to speak with the easyJet representative for advice, but he was more interested in selling excursions than providing information about the hotel. We also went to the 10:30 a.m. meeting that was advertised as a welcome and information session, but no one showed up. Several other families were waiting too, and when we asked reception, they had no idea what we were talking about — even though it was printed on the hotel’s own leaflet. The pool and waterpark area also had problems. We weren’t told how to get towels until we were sent back to reception to pay a deposit. Once at the waterpark, we found there were only four small blue floats and two large yellow ones for around 60/70 guests. People had to wait a long time for their turn. To make matters worse, the floats constantly deflated, and the lifeguard spent most of his time re-inflating them rather than supervising swimmers, which didn’t feel very safe. The figure-eight pool water was freezing cold, so we could barely use it. The restaurant was another major letdown. It was supposed to open at 7:00pm but food was never ready on time. The setup was chaotic and unhygienic — flies landing on food, dirty or chipped plates, and cutlery that often hadn’t been properly cleaned. The drink machines were surrounded by fruit flies and often didn’t work. The only positive was the bottled water, which was freely available. The food itself was repetitive and often cold. There was some variety, but nothing particularly appealing. Guests were told they could only have two slices of pizza per person, often queues of 15/20 people which felt stingy for an all-inclusive hotel. The “all-inclusive” bar stopped serving free drinks after 11 p.m., and anything premium had to be paid for separately. The entertainment was loud and very much geared toward French guests, with staff clearly prioritising them over others. The music by the main pool was blaring (so loud) from 10 a.m. onwards, making it difficult to relax. We even saw a man hand a waiter a packet of cigarettes and, in return, receive a premium bottle of whiskey — something we were told wasn’t available, we wanted a bottle of lemonade for four of us by the pool without having to worry about flies etc. The rooms were old, dark, and in need of maintenance. The TV barely worked, paint was peeling, and both rooms lost all water completely on our last day. The other room was full of flies, which frightened our daughter so much that she didn’t want to sleep there. The floors were dirty, and the outdoor pavements were uneven — our daughter tripped twice. The pillow had a pin in and stabbed me whilst I was sleeping. Both rooms had no sunshine and views were awful and flooded outside most days (asked at reception to change but they were fully booked). On departure day, we asked about luggage storage and were told to leave our bags in an open area by a fire exit — completely unsecured. The toilets were closed for 6 of the 7 days for males by the swimming pool and there were no private facilities to change clothes if you wanted to use the pool before leaving. When we asked for a late checkout, we were refused, even though the hotel was clearly half-empty.The cleaner was using a substance to clean the pool area and then sweeping the dirty water back into the pool. One thing worth noting: we did read the reviews before booking and were initially reassured by them. However, after speaking to some regular guests at the hotel, they informed us that the hotel had recently been taken over or placed under new management. According to them, the previous team had been very helpful, friendly, and organised — completely different from what we experienced. These returning guests told us they had stayed several times before but that this would be their last visit, as the standards had dropped dramatically under the new management. Overall, this was an extremely disappointing stay. The hotel is poorly managed, lacks basic hygiene, and offers very little in the way of service or care. The only positives were the bottled water and the occasional decent meal, but those are small comforts in an otherwise stressful experience. I would rate this hotel 3 out of 10 and would not recommend it to families or anyone expecting a proper all-inclusive resort. Save yourself the disappointment — this hotel simply isn’t worth it.

Cons: Quality is bad

Plenty to do in and out of the hotel. staff were amazing especially Speed. Would recommend. Have loads of activities and pool party’s are awesome.

I have been here a week ( 28th oct 2025) with my friend and 5 children. 4 x Ages 12 and 1 x 17 year old. It has been a great week. The kids have loved it. The main pool was warm. Loads of sunbeds. Clean pool towels everyday. Reception helpful. Waiters very helpful. Entertainment was brilliant from morning to night. Lots of people around maintaining the resort and keeping it clean and tidy / maintaining grounds and gardens. Waterpark was brilliant, again kids loved it. Themed nights made it fun for the kids. Lots of choice for food. I have picking / fussy children and they found something to eat at every meal time. My kids would come back again. For what we paid I’m really happy. There are lots of things to do. Rooms were cleaned daily and beds made every day. The staff work hard. Rooms are dated but they clean and beds comfy. We didn’t spend any time in our room other than to sleep. Air con in rooms worked and we had a mini fridge. I don’t normal leave reviews but I feel this is justified. I have no complaints. Thank you Valeria Madina

Idris was exceptionally kind and professional, always greeting me with a warm smile and making sure every detail of my stay was perfect. His genuine care and quick assistance truly made my hotel experience outstanding.

"I had a really great experience at this hotel! Everything was well organized, the staff were super friendly and always ready to help with a smile. The entertainment team made every day fun and full of energy ❤️ they truly know how to create a great atmosphere! The food was delicious, the rooms were clean and comfortable, and the whole place had a relaxing vibe. I would definitely recommend this hotel to anyone looking for a memorable stay. Thank you to all the staff for making my time here amazing!"

After reading the reviews I was concerned about going but was impressed. Our room was spacious and clean with fresh towels large and had hand towels given each day. Cleaners came in everyday and did a good job. The food was great on the first night I was worried about eating after reading the previous reviews but the food was fantastic. I’m a fussy eater and actually found there was lots of choice. The pizzas were amazing as cooked fresh in a pizza oven. At meal times you’re given wine which I can highly recommend and water too. The waiters are always busy and will help you in any way. The pools were cold when you first got in but fine after that and was expected as it was October/november. Plenty of sunbeds and no sunbed wars. Water park was great fun and only a short walk from the main area. My husband struggled with walking and found it was fine in distance and a flat route too. We ate at mango while there and paid for vip package which was so worth it. We had a massage, 3 course meal and comfy sunbed and towels. The whole complex is set up for wheelchair users and buggies as lots of ramps and flat surfaces. Overall I would definitely come back.

Great little break to Marrakesh. Entertainment staff were brilliant full of energy and friendly. Staff very accommodating. Lots of areas in the hotel so you can choose if you want busy areas or quiet areas. Used the spa and the treatment was lovely. Nice relaxing break in the sun. Shout out to speed who was so friendly and an amazing entertainer 😊

Personnel aux petits soins, souriants et agréables, bel endroit et les extérieurs très biens et entretenus. Promenades agréables dans le Park, très propre et joli

Cons: Les couloirs et escaliers des d’iAds très sales, salle de bain sale et très vielles, joints de salle de bain moisis et crasseux, sol de la chambre sale sol pas nettoyé avant notre entrée dans la chambre, rideaux coupés. Il n’y a pas de salle de prière pour les musulmans c’est dommage et dans la chambre, la qibla devrait être indiquée

Grand hôtel , très spacieux

Cons: Personnel de la réception catastrophique, pression au téléphone pour payer la totalité des frais avant de venir , à 2 doigts de quitter pour le mauvais accueil ...

My wife was very apprehensive after reading the reviews for the Medina hotel (after we had already booked our stay). However for the most part we had a thoroughly nice time, the food was fantastic, there are multiple pools to choose from depending on whether you want a quiet relax or a more music filled time, the pools are freshwater so I think like we were most people would find them on the cold side, however as the sun is typically always out it didn't really bother us. The resort is aimed more at the French guests, however we found there were almost as many English people staying so you didn't feel out of place. The entertainment was in French, however they do a family type Disco after Dinner each day and they play mostly the same songs so you just have to copy as the dancers demonstrate and you soon pick them up. The room was more than ideal for us, I didn't think the AC system worked very well but other than that the room was quiet and had everything we needed. My main gripe would be the reception staff, they're not particularly helpful with any requests, also there was no direction when we arrived as to: where things are, what time things start, you sort of just had to work it out for yourself. Overall we enjoyed our stay, so as myself and other English guests there at the time said don't read too much into the reviews.

I've had the best time here! This is my second time here and would could back again. There is constant entertainment and the environment is enchanting. Joe is such a friendly and helpful animator. He never fails to get the crowd going and is very approachable for any help. The Halloween event has been so much fun.

This is our second time here this year, and the expectations have been exceeded. Joe in particular was amazing. He was so lovely and really got everyone involved in the different games that they have daily. Nothing was too much effort for him and everything was done with a smile on his face. Maybe we’ll be back for the third time soon 🥰

From the moment we arrived, it was clear that hygiene and maintenance are not priorities here. There are flies everywhere including around and inside the food and the staff don’t seem to care at all. If you’re even slightly concerned about cleanliness or hygiene, this hotel is not for you. When we arrived at 12pm, which was the time stated on our booking, we were told our room wouldn’t be ready until 3pm. They then charged us £30 in “tax” on arrival and told us to leave our bags outside the front door where anyone could have taken them. No secure luggage room, no offer of help just “leave them there and come back at 3”. What a joke. The rooms are worn down, poorly maintained, and far from what you’d expect for the price. Most of the staff are rude and unhelpful, and 95% barely speak any English. It quickly became clear that this hotel mainly caters to French tourists even the entertainment is almost entirely in French, leaving English speakers excluded. There are broken light fixtures with wires hanging out right in the pool and smashed pool tiles where children play it’s genuinely unsafe. The bar is extremely basic, with only a few drinks included in the “all inclusive” package. With a 2 drink per person policy, If you want a decent cocktail like a Pina Colada, you’ll have to pay extra. Some stewards even try to charge you for bringing drinks to your table, which is ridiculous for an all-inclusive resort. Overall, this hotel is run-down, unsafe, and not welcoming to English guests. I usually take reviews with a pinch of salt and like to give places a fair chance, but this time, I really wish I’d listened. Save your money, do your research, and go somewhere that actually cares about guest safety and treats all visitors equally.

Les infrastructures, piscines, tennis, tous les exterieurs

Cons: L’accueil dans un espace sans charme, on s’est demandé si on ne s’était pas trompé d’hôtel

Room needs a lot of repairs and upgrades, bar service on an evening is painfully slow and as an all inclusive the food options are lacking. On a positive the pool areas are good and they have good facilities in tennis, football, volleyball. The hotel is very geared towards the French also. Good location for excursions

Stayed for 5 nights end of October 2025; 1 adult and 1 older teenager. Just to say we are frequent visitors to Morocco, especially Marrakech. Good points: • Check-in was easy and the lady was polite and courteous. Her English was excellent. We had to wait until 3 pm for the room but this is standard so we had prepared for this. • Room, although 'shabby Chique' in style (could do with modernising a little!) was pretty big for the both of us. It was clean and the maid did an excellent job of it each day. Beds always made, fresh towels etc. •Reception staff are very nice. We had an issue with a power cut on day 2. Reported to Reception and was resolved within 30 minutes. • Gardens and grounds are beautiful and well-kept. We wandered around them on day 1 and enjoyed our walk looking at the flowers and Peacocks. • mango pool was lovely and glad to get a bit of luxury. Negatives. • The restaurant was like a cattle market. Kids running all over the place, people picking up food with their hands and putting it back down and shoving and pushing in front. •lack of cutlery, glasses and coffee cups. Standing joke that we would do the gauntlet to find some through the hordes of people rushing around. Although Yassine in the restaurant (to the far left as you walk through) always rescued me !! Lovely guy! • Main bar. Not enough staff and too small. Long lines of people waiting, drinks given in tiny cups and glasses dirty if you're given one. Waited 20 minutes to get served one day so we decided to skip the evenings as you can't get served! • Shame no bar near the water park. It's a 10-minute walk back to get a drink!! Bring a Stanley flask. •big groups of families taking over the place, this just not for us. The pool was like Butlins in the sun, loud and drunk parents. Big no from me! In summary; this hotel has such potential and the staff clearly work hard. It is cheaper than some hotels but thats why it attracts some of the guests who visit just for sun and alcohol rather than the cultural experience Morocco and Marrakech has. I'd recommend spending some cash to revamp the hotel, more restaurant and bar staff, and put your prices up to attract a different clientele! Right now, the only way we'd stay here again is either the revamp or a super cheap deal. Real shame as we love Marrakech so much (4th visit) just this lacks a little right now. Id say to British guests; if you like Benidorm and Butlins you'd like it here. If, like us, you prefer culture, book the Iberostar or Riu which is a 10 minutes down the road!!

Just back from a week here with my husband and 11-year-old. I’d notified the hotel about my husband’s leg injury, and they kindly gave us a ground-floor room in block 300 — perfect. A little dated maybe but the air con worked fine, the room was clean, beds comfy, and cleaning staff were excellent, always returning later if we were in. No ants (we made sure no sweet stuff was left out). Most staff were friendly and helpful — special mention to Fati (the smiley one!), Ibitissam, Halima, Walid, and Ousama behind the bar. Only one bar lady seemed miserable. Tip: grab the larger Pepsi cups near the coffee machines at lunchtime for more beer, or stay near the bar for proper glasses and ask for 2 at a time. Learn “thank you” in Arabic — it goes a long way. Staff speak English, French, and Arabic, and we saw no preference for French guests. Be polite — rude guests will get worse service! If you get horrible service it’s probably your own fault. If you’re one of life’s moaners, pay more and go elsewhere. Food was plentiful, though a little repetitive after several days. Fresh pizza, chips, and pasta were popular with our son. Birds and flies were around but manageable in my opinion; dig into the salad and cold food for the fresher stuff. Pools were lovely but had some trip hazards — improvements are planned apparently. Entertainment was energetic and fun (Speed deserves a mention!). Mostly in French with broken English translations. If that bothers you, this isn’t your place. Not everyone speaks English but they do try to include everyone. The water park is dated but great fun; just keep an eye on your kids as health & safety isn’t what it is at home. Book the Medina bus a day or so early — it fills fast. We’d happily return in October or later. The summer would be too hot for me. Excellent value with EasyJet — if you expect UK 4-star standards, pay more & go elsewhere.

Les animateurs et l’accueil

Second visit to this hotel in 12 weeks and once again it didn’t disappoint.. we had a great room in a perfect location and these were cleaned daily. There was always a big selection of food but these are repetitive!! Bar staff were fantastic and always made sure you were served as quick as possible. Now for the best bit…. Entertainment team! These guys are incredible, they really work hard and do all they can to keep everyone happy. I must give a huge shout out to Joe.. he really is the best, he is always happy to help and translate, he gets you involved and his presence is very much enjoyable. He is a huge credit to the animation team and I will say they are lucky to have him. I would definitely recommend this hotel and I will be returning again soon. 💛

Very good. They take care of you and great food. Some push you in the pool aswell. The staff are very lovely l. Speed was very funny.

Great experience at this hotel. Food was lovley. Entertainment around the pool was great. Speed was really great and spoken perfect english he made our hoilday. The pool partys are allt of fun for all ages Room was very clean and tidy.

Brilliant hotel, staff and entertainers are amazing and there’s always something to do. Food is lovely and good variety. Would definitely come back again.

My daughter (25) and I (56) had a week here 12-19th October. We were looking forward to a nice week in the sun together. My daughter had been to Marrakech the year before on a city break weekend so thought it would be nice for us both. I chose this hotel after reading "quite" good reviews. My opinion, and it's just MY opinion, is this. This hotel is NOT a 4* hotel! We arrived at about 12.30pm on the Sunday and were told to leave our cases outside reception and return at 3pm for check in. We made our way to the restaurant for lunch, so this was our first taste of the food, hygiene etc. The food itself did look nice and varied. I am not a fussy eater would gladly eat the Moroccan cuisine, however my stomach turned when I saw that the restaurant was full of flies and little birds who were happy to land on the food. At the salad bar the birds were sitting on the cucumber bowl pecking at it. This so so unhygienic yet the staff didn't seem to notice or even care. One good thing, if you ask for wine the waiter will bring you a small bottle, enough for two glasses, which was fine. You are also given a bottle of water at every meal. After check in a porter took us to our room, which was very dated. Cracked tiles, dirty curtains and a bit of a musty smell. We unpacked and made our way to the pool to cool down. The main pool is very VERY loud, which is great if you like that sort of thing, but we prefer things a bit quieter so moved to the next pool by the restaurant. There were plenty of sunbeds to go round so that was never a problem. The activities and noise around the larger pool go on all day and the noise can still be heard from the quieter pool. I can't even count how many times I heard Celine Dion and Ed Sheeran on repeat! Drinks from the pool bar are served in small paper cups!! We went for dinner on the first evening and there were still loads of flies, wasps and birds in there, so we didn't eat there again. The snack bar by the restaurant has a pizza oven so we ate pizza most of the week because at least it was fresh and didn't have a chance to have flies landing on it. The entertainment is all in French and is also very loud. Drinks in the evening are served in glass tumblers however not once did we get a clean one so we didn't drink there again! The bar area also has the flies and wasps all around as they attracted to the sweet syrupy drinks. We spent the evenings on our balcony listening to music and reading, eating Pringles which we bought from the onsite shop for 5 euros, drinking our own duty free vodka which we brought with us. There is the Mango Zen adults only pool which is chargeable and is well worth the money. For a whole day there you can have a lovely cushioned sunbed, parasol, towel and 3 course lunch for just 35 euros per person. Cocktails are extra but we didn't mind paying as they were really nice. We went there twice just so we could eat nice food. In short, this hotel falls well short of what's advertised on TUI and the hotel should not be allowed to have flies, wasps and birds all over the food!!

We got this hotel at a bargain price so you do get what you pay for, I will say that for the price, the weather and the sun lounges being comfortable then it was ok. It has so much potential to be better however improvements in the upkeep and customer service levels need to be made. The Hotel & Rooms > The grounds are nice, the Riads where the rooms could be nice, but all the water features and aesthetics are not working making them feel unkempt. We had issued with rooms in Riad 4 (422/421/423) the smell in them was vile and you could not stay in them. We had to spend a night in Riad 9 however this room was full of bugs. The air con in 1 room worked but not in the other. The furnishings are dated and tatty. However, once we had suitable rooms 430/432 it was ok, still not the greatest but clean and functional. Pool > Good selection of pools, plenty of sun loungers and they were comfy. The main pool needs some TLC however I did hear that this is closing in January for work. Food > The buffet is repetitive but its AI however there is always something to eat. The desperately need to do something to control the flies understandably they can’t stop them however they have not got anything in place to try and controls them. The plates and bowls need replacing as most have chips in them. Drinks > Its AI the drinks are fine, could do with learning to pour a draft pint as you end up with half a cup, but you can just go back and get more. They claim run out of vodka by 10pm most nights however I think this is a lie and they just reach their quota of bottles to use. Also the soft drink machines always seem broken or off so these should be improved. The wine served with dinner is nice. Entertainment > They try hard with the primary language being French however personally this was not an issue, and we appreciated they tried to translate where possible. They could invest in some new music, the CD they have is played every single day and repetitive, dont think I have heard Celine Dion - My Heart will go on so much in my life. Management/ Reception > These staff need customer service training, the way they handled the issue with our room was diabolical. It was 11:30 and we returned to room that made us balk with the smell, husband attended reception they said they would send someone. 30 mins later no one came so he attended reception again this time we were offered a room in Riad 9 however we said it would have to be 2 rooms as we had children, and we can’t have them in 9 and us in 4 these are very far apart. The manager then told my husband to find another hotel if we were not happy – this was 01:00 in the morning. Needless to say they then found 2 rooms in Riad 9 so we slept there. At 8am I went to reception to resolve and was informed we could have a change of room in Riad 4 but not till 12. This was fine so we went about our day, at 12:00 we attended reception then to be told it would be 15:00 at this point I asked to speak to the manager and the receptionist told me to take a seat. We were left waiting 45 minutes whilst she continued checking guests in. After approaching reception again, it was finally resolved. Customer service diabolical and staff just plain rude. Loved Morocco and will return, would not return to this resort. Just a shame as it could be good, but the management don’t seem to care.

I have just come to the end of my weeks stay at this hotel with my partner. We arrived early at 11am and was unable to check in until 3pm. When it came to 3, we checked in and had a porter help us take our luggage to the room. Only to find out, they had assigned us someone else’s room! Never had anything like this happen before and thank goodness the room occupants weren’t in the room at the time. When we went back to reception, there was no apology from the receptionist (I don’t think it was helped by English speaking from the majority of staff in the hotel is very limited). When we got assigned our new room, the porter was very rude and practically demanded a tip from us and didn’t want to leave the room, despite the fact we weren’t going to tip. Now onto the dining area, we recommend don’t sit inside the dining room as it is filled with flies and small birds flying around. There seems to be a big fly problem in the hotel which has been mentioned in other reviews. I would recommend attending meal times as early as possible so for example, dinner starts at 7. I would go at 7 from a hygiene and cleanliness point of view. I didn’t see any birds near the food but flies can quite often be seen landing on the salad bar and bread basket. The all inclusive drinks package is okay but has quite limited drinks available but on the whole the cocktails were nice. However, we had a few issues of having to ask for another glass as the glass they had given us was dirty (on one occasion, had lipstick marks on it). I mentioned earlier that staff speak limited English. It is predominantly French speaking and seems to be a popular place for French families to visit. HOWEVER… The food on the whole is nice, it’s not a wide variety but it is good and changes up each night. The bar and restaurant staff in particular are very nice and the entertainment in the evenings is pretty good. If you can, I would recommend paying a bit extra for another hotel.

Having just returned from a lovely trip to Valeria Madina I'd like to share my experience. This was the school week in Scotland but it was still quiet, plenty of loungers by the pool and could always get a table in the evenings. The all inclusive was great value for money, the wine was really nice, although I never tried the cocktails. The food was always fresh, with various salads each day. Perhaps a pickier eater would struggle but there were burgers and pizzas too. The evenings had a snack table with nuts and olives and vegetables which was lovely with a glass of wine of a night. As for the rooms, basic but clean. There was a fellow guest being sick most mornings and while this wasn't the hotels fault, the walls were paper thin. But spacious and spotless, with water and towels replaced each day. My cleaner folded my pyjamas in a decorative shape on the bed each day which was a nice touch. The waterpark was great fun, spent a few days there with enough to keep us entertained for hours at a time. The absolute highlight for me though was the entertainment team. They were a breath of fresh air. They spent the days interacting with the guests round the pool, and entertaining everyone with the dancing and exercise games. The hotel caters to a French audience, but as non-French talkers, they still ensured we were included by coming over and explaining what was going on and helping us out with the more French songs and questions. In particular, Joe and Idriss (Mdress?) put in loads of effort to make sure we were included and went out of their way to keep close by to translate, and brought so much personality it was a pleasure to be around them. They made us guests feel like part of the fun and encouraged the guests up to dance and join in. Fati who often had the microphone had loads of personality too. Truly the highlight of a lovely holiday.

Lovely hotel, beautiful scenery. If you know how to speak French then this hotel is perfect for you. If you can only speak English then this hotel isn’t for you. Staff Members are lovely too. Food is very Nice.

Moyen

Cons: Personnel rancunier

We had a great time here, great value for money. Room was good, food was okay but a little repetitive. The staff were great, especially Driss, mr DJ Macvan and Joe

Please don't go to this place, staff are rude if you speak French you will be fine otherwise it's no good, the flies and wasps were hideous and the swarms of little birds that walk through the buffet food, the complaints were not adhered to and they the staff were not interested unless you were french/Arabic, the so called ala carte resturant was far from ala carte if you like burgers and pizzas, all the entertainment was in French and there are many trip hazards around the pools and 2 of the pools you have to pay for , I would not entertain this place and jet2 were not interested in any of my complaints and tried to appease me with derisory offers i will not be using jet2 again stay away from this place

If you get a cheap deal on this hotel then its worth is worth it, otherwise like us you will be very disappointed with what you paid for. Reception staff extremely rude. Bad bits Soft furnishings in the rooms are filthy, Cracked shower tray Broken sharp floor tiles Chipped crockery Dirty sticky glasses Rude staff! If they get a hint that you are not french then they won’t help you due to the language barrier ( Yousef and Fati were amazing, always happy and helpful) Entertainment was shocking ( personal opinion) a lot seemed to enjoy it Staff eat at the same restaurant as you and have no problem pushing in front of you while the waiting on staff will happily serve them first. No kettles in the room. Never any cups by the coffee/ tea machine, everyone was drinking from cereal bowls Good bits Weather Pools Plenty of son beds Lits of trips to do

Animation exceptionnelle et personnelle charmant et toujours là pour faire plaisir.

Cons: La chambre était vieilott la climatisation ne fonctionnait pas et 48h pour obtenir des ceintres. Niveau nourriture toujours le même pas varié du tt triste par rapport au prix payer.

So me and my daughter and some friends have just come back from here upon booking I read some reviews but sometimes people just like to moan so didn't take much notice of them but unfortunately what most are saying about if your not French dont bother coming here is very true EVERYTHING is in French the music the entertainment even the whats on or excursions The English wear a yellow band the French where a blue band and it is VERY obvious the English are not welcome by most staff and the French holiday makers Our room was nice and clean and it was cleaned everyday The restaurant is clean and the food was very nice a good selection also the deserts was nice too There is a nightclub there but you have to pay for your drinks there thats the only place where they actually played music in English its open 10pm until 2pm The entertainment staff well some are nice and try to involve you in activities but its a bit hard if you dont speak French My daughter really enjoyed the foam pool party on Monday Although do very careful if you have daughters as they where all over mine until I told them she is 16 BAD BITS the rule is you are only allowed 1 drink at a time so if your in a group and getting a round in they will question you and refuse to give you more than one drink the all-inclusive drinks are terrible unless you like there wine and beer the 5 cocktails on there list are rubbish you are served them in coffee paper cups with a splash of alcohol and lot of fruit juice It was my niece 18th birthday whilst we was there we told the entertainment staff this and they got her up and sang to her which was a nice touch obviously it was her 18th and she wanted a drink so we went to the premium bar there to get better cocktail what they dont tell you is you need to go to reception to get a red wristband in which they scan on order and you pay on checkout some how we had a 230 pound bill and all we had 2 rounds of cocktails and a few tequila shots the whole point of going all-inclusive is so that everything is paid in advance so that was very disappointing Also the day we checked in a party of 200 * French students checked in a they was very rude to the English they also was running around singing and banging on doors at 5am in the morning and when confronted they was being very intimidating and shouting f***the uk so We enjoyed are stay mainly because of the English friends we made

Best service and staff ever 5 star would also restaurant var staff so friendly and helpful entertainment amazing definitely recommend driss was very friendly

Les piscines

Cons: Tout c’était horrible comme expérience pas de Clim nuit et jour, la nourriture j’en parle même pas les toboggans pour les enfants … des bouées énormes et personnes pour les aider… bref séjour raté

We have just spent four nights here on a boys trip. We did some quad biking & buggy driving in the area around Marrakech. The hotel is an all inclusive on the jet2 website. First of all, we arrived quite late on Monday evening. The restaurant shuts at 21.30 so we were unable to get anything to eat. It wasn't an issue for us, but maybe for other late arrivals. The bar shut at 11pm, again not an issue for us. The accommodation was clean but basic. The rooms were cleaned every day. The staff was very polite & helpful for the most part. There were one or two quite rude staff behind the bar. The food again, was quite plain with not a lot of variety but we always managed to find something to eat. One issue we did encounter, was on the last evening the management implemented a one drink per person per visit policy. Why this was deemed a good idea is beyond me. Both English & French guests kicked off profusely. Within a couple of hours, this policy was rescinded. But they kept the signs on the bar. Overall for us, it was a good base for what we wanted. Although, if we visit Marrakech again we will try to be a bit nearer to the place we are doing activities. There has been a lot of comments about how the staff favour the French guests over the English ones. We did witness that, especially at the bar. But it wasn't a big issue for us.

Good value for money and an enjoyable stay Overall, we had a lovely holiday here — it’s a great hotel for the price with plenty of pools, food options, and areas to relax. The main pool is lively with music and entertainment near the bars, so perfect if you like a bit of atmosphere. There’s also a second, quieter pool that’s shallow, has a snack bar, and is nice for relaxing. The aqua park has slides and leads to the largest pool (a big figure-of-eight shape) with loads of sunbeds, though there’s no bar in that area. For something a bit more upmarket, the Mango Bar is a great spot. It has cushioned beds and towels included — about £10 a day for sunbed hire. The double beds get sun all day, while the singles are more shaded and peaceful. Drinks are a bit pricey, but it feels luxurious and you can add lunch or a massage as part of their packages. Tip: You can’t pay cash here — only by card or at reception. It seems they’ve had issues with staff keeping cash, so best to avoid that. Rooms were clean and serviced daily. Just a heads-up — towels are taken in the morning and replaced in the afternoon, so plan showers around that. The room itself was fine for the price — not modern but clean. The shower wasn’t very powerful and the bathroom light didn’t work, plus toilet roll wasn’t always restocked, but those were minor issues. You get bottled water daily and there’s a fridge in the room. Food and drinks were decent. Plenty of choice, though more catered to French guests. There’s always pizza, burgers, and chips for kids or fussier eaters. About five cocktail options, plus beer and wine — and at dinner you get half a bottle of wine per table. The shop on-site is handy but expensive (I paid £15 for a hat I could’ve got for £1 at home!). Staff were mixed — some lovely and friendly, others at the bar could smile a bit more. The animation team were brilliant though — always happy and full of energy. There’s also a nice garden area near reception that’s really peaceful, and some evening entertainment which was okay for this type of resort. A big plus is that they don’t cut off your wristband on your last day, so you can still eat and drink until you leave, even if your flight is late. Worth noting: the resort has uneven tiles and cobbled paths, so it’s not ideal for anyone with mobility issues. Trips can be booked at reception — we did the waterfall tour, which was lovely. Overall, a really nice stay. A few small niggles, but nothing that ruined our holiday. Great choice if you want a mix of lively and relaxing areas without spending a fortune. Not sure why some of the other reviews are so harsh — honestly, it’s great for the price. If you want a 5-star experience, you have to pay 5-star prices!

The positives are that it is outside Marrakech city so it is quiet and the grounds are well kept. The negatives: there are flies and wasps everywhere crawling over plates, table and food at the buffet. Hotel has no fans or bug zappers to mitigate problem. The first room we were given was so substandard with a toilet that did not work and was unclean, we changed rooms which was cleaner however we had to use the handheld sprayer in the shower as the main head didn't work. A/C barely managed to cool the room.. Except for the chamber maid who was lovely, most staff didn't want to be there. Avoid the spa, it was dirty and unkempt. We travel extensively and have rarely ever experienced anything like this.

10 visit to Morocco I LOVE this country I came for a cheap quick break and got what I paid for very Misleading Pictures I have know idea why any company Jet2 or anyone would promote this hotel (unless you like Benidorm) Animation team holding this place together All of hotel is run down and tired Rooms filthy Restaurant filthy chairs and tables need replacing filthy Bar staff need training they are feral and rude Restaurant severs have no idea hygiene practices are at best level 1 Food not great most of time and always cold Moroccos 2nd language is French so do not get upset about hearing french Good points Nanda in reception is the go too for help great customer service skills Restaurant Waiters were all lovely doing a great job Fab huge clean pool in aqua park but took three days to find out about it Thank goodness we found Mango hiding in a quiet area of the grounds Mango Spa and Restaurant Saved our Holiday Paid extra to spend all day there (£20+ depending on your drinks and if you eat lunch) Great Zein Pool with big beds and towels - Great food and Drinks If its your visit to Morocco SPEND a bit more for a better hotel

We had such an amazing holiday. I came for my 40th birthday and everyone made it so special. Katy and Driss were by far the best entertainment staff! They are the reason we would come back!

4th time been here, love the food, facilities, swimming pools. Friendly staff.

Cons: Alot of English people this year and staff need to speak better English if they are opening to English people. Also entertainment needs to include English speaking.

I wouldn’t recommend this hotel, they made it look better than it actually was, I have pictures of the room they tried putting me and my partner in to begin with, there was blood stains on the curtains and hair all over the bed and bathroom, it’s in the middle of nowhere so it made it hard to even leave the resort. The entertainment wasn’t the best and most of it was in French

I can honestly say that my experience at the Valeria hotel was a memorable one . This was made possible by the fantastic animation team who work so hard to communicate all the activities . They are a credit to the hotel ,they made our stay so special. Special mention to Driss for his caring attention letting us know what was on though the day and night ,Yousef Joe,Katie Macven and Salah . The evening entertainment was outstanding . I loved the Michael Jackson show . The team asked if there was English present so they could translate in English . Everyday I learn something new about the Moroccan culture and values . The Hotel restaurant has so much choice of delicious food . I even went to a cookery lesson one day to watch how a chicken dish is made , after we tasted the dish . So now I’m home I can try it out myself. What more could you want . I believe the hotel is a building its the staff that can enhance your experience . I absolutely loved my holiday in Morocco will be returning again without a doubt

Me and my partner stayed here for 6 nights at the end of September we booked through easy jet, paid a reasonable price for the package inc flights, stay, transfer i would say u get exactly what you pay for the resort is not top of the range or luxury but there is absolutely nothing wrong with it, the location of the resort isn’t amazing as it is out of the way a bit but most activities outside of the resort offer a pick up service so eliminates that issue. The resort is mostly French but pretty much all the staff speak some amount of English. The food is good, me and my partner had no issues, a lot of it is the same most nights but never had any complaints, staff were always happy to help even though our french is not great, bar staff were friendly for the most part some grumpy at time which is understandable when faced with some entitled customers. They could benefit from having another bar open which is all-inclusive rather than 2 extra paid bars as the main bar gets very busy and consistently runs out of glassware. Rooms are fine for the money yes there are areas for improvement cosmetic wise but overall no major issues our room was clean when we arrived and the cleaners were always checking every morning if we needed loo roll & water for the room. Only downside is that you have to pay for the safe usage in the room which seems a little odd. The pools have plenty of sun-beds however be careful around the pool when walking on the tiles as they are very slippery when wet which as you can imagine is pretty much all the time, no effort is made to put a sign up to warn guests I didn’t see anyone slip while we were there but it is an accident waiting to happen. Be aware if u want a quiet pool go to the one at the top closest to the restaurant as the main one has entertainment which is very loud and in the French most of the day intermittently. We used the shuttle bus twice into the centre of Marrakesh it was always on time and fairly cheap at 80mad for return trip for 2 adults, I would recommend booking it the afternoon on the day before u would like to go as otherwise you will have to queue up at 9am which sometimes the holiday rep that does the booking is late. Overall the resort was great for the money, I wouldn’t take the bad reviews on board as they are just people complaining for the sake of it you get what you pay for we weren’t expecting a resort with all the bells and whistles and we didn’t get that and that’s absolutely fine.

Stayed here with my mum for a week and had a fantastic time, would definitely stay again. Really enjoyed all of the activities around the pool, especially the aqua Zumba and the foam party. The animation team work so hard throughout the day and night to keep guests entertained. The food was amazing, being vegetarian sometimes I struggle in all inclusive hotels knowing what food I can eat. But this hotel had a vegetarian corner and other food was clearly labelled. The room was lovely and clean, every day we had a different towel arrangement on our bed. The cleaning ladies do a fantastic job. Special thanks to Driss, Macven, Katy and Yusef for making our holiday extra special and looking after us all week. Driss was especially helpful telling us the best places to visit in Morocco and teaching me how to write my name in Arabic. He is so friendly and helpful, really enjoyed our chats every day and dancing at night. Would definitely stay again next year!

Just returned home from our second visit to this hotel. Can't recommend it enough! It has such a friendly inclusive atmosphere. Every member of staff works so hard to look after you. The room was clean & comfortable and fresh towel sculptures made our days! The restaurant kept us well fed and happy. Situated outside of the main city area (with daily cheap shuttle buses) the location is perfect to forget where you are whilst still being close enough to enjoy the famous red city! We love it so much we are already planning our 3rd visit! We would like to specially mention Joe & Katie? From the entertainment team, running great activities throughout the day but also giving us great recommendations for things to see and do in Marrakech. Oh ps the families of peacocks that roam the resort are actually amazing!

Stayed here for a week not the twin bedded we booked for myself and my friend a double with a single room 805 so we had to change rooms at 10 pm and the walk back to reception was approx 8 mins away not good when we were both tired after travelling all day the bar closed at 11 pm and no food for us even a cold buffet would have been better than nothing. The receptionist was not very helpful and just kept saying we will sort out everything in the morning. So another couple had arrived and they swooped their room for our double which was fine as their room was a twin bedded. We settled into our room to discover there was no hangers so we could unpack, no remote for tv no kettle which was promised from TUI no toiletries not even soap so we could wash our hands. Also air con was hardly working and it was so hot in the room. Feeling defeated we managed to get the last drink at the bar and went to bed exhausted…. We told the reception staff all the problems and it took a few days to get our hangers no kettle and air con was working every now and again no toiletries thank god we brought sufficient with us. The hotels entertainment was purely for the French guests which 95% of the hotel was We felt like a minority being English and so did a few Dutch people and Swedish we were totally ignored not a nice feeling on holiday.. we just had to make the best of it just glad we were not going to be here any longer than the week

I went to the hotel with my partner and it was honestly one of those days I’ll remember forever. They kept telling stories and making activities. Super green everywhere, the private rooms were clean, Lunch on the cliff was DELISH, the view was wild. Card are allowed to pay with, totally manageable. Driss Kimo macven, Roberto and all the staff were amazing. I would drag my friends here if I come back.

Where to start with a truly awful experience? We arrived around 8pm on our arrival day to an unwelcoming reception and given zero information on the resort or facilities, all of this info we had to piece together ourselves due to an apathetic and uncaring staff. After a truly awful dining experience we retired to our room only to discover an ants nest in it. We brought this up to reception however they seemed completely uninterested and we had to argue a lot to get another room, which then had the same problem!! Third time lucky and we finally got a room not crawling with ants - what a compliment While there was no major issues after that the facilities for the week were very poor - food was disgusting and cold, glasses used for drinks were often times not washed, the pools could be found with rubbish such as cigarette butts, and the entertainment in the evenings was entirely in french, very noisy and impossible to follow. Honestly i’ve never been more glad to leave a place than this, which is a shame as we thoroughly enjoyed everything we done outside the resort! Marrakech is a truly amazing vibrant city full of characters and helpful people, and the meals we had there were exquisite. Quad biking in the desert and camel riding were fantastic experiences and the backdrop of the desert and city make for stunning views. It’s a shame what could’ve been an unforgettable holiday was ruined by such a sub par resort. On the surface it looks so good with so much to do but it’s only skin deep - nasty place with some nasty unhelpful staff (however i must say this doesn’t apply to the bar and waiting staff who were all very friendly!)

Awful experience, both myself and my Daughter had poorly tummies for 5 days out of our 7 day stay. Food was never hot, flies all over the food, witnessed people picking up pastries with their bare hands and then putting them back, the place lacks good hygiene. The floor around the main pool was filthy and so were the sun loungers. All the entertainment was in French so we were unable to participate in most of it, the only thing we enjoyed was the aqua fit and the aqua zumba.and it was evident that the French were preferred over other nationalities. We can safely say we will not be returning and won't be recommending.

Lovely staff accomadation, would come again

J’ai bien aimé les animations, les piscines, l’accueille, les gens sont tous sympa.

Cons: Beaucoup de choix au buffet mais parfois sans goût il faut améliorer un peu la cuisine

Just got back from a couple of days here, and after reading bad reviews I was a bit sceptical but I can honestly say i thoroughly enjoyed this hotel and will definitely be back, the hotel grounds are absolutely gorgeous. Staff was pleasant enough and helpful, but a special mention to the entertainment team. Macven 10/10 to you for your music and chats, you are wonderful! Also have to mention driss as he was an absolute gem and so easy to chat to! Will most definitely be back!

Reception staff were unhelpful and no information given about the resort. The wifi is sporadic The bar area is dirty and so many flies. The food was well cooked and plentiful Sunbeds dirty, room was dark and needed refurbishment Pool by the water slides was quiet, clean and a nice area but we ended up paying to use the facilities at mango, even though we were all inclusive

Animation

Cons: Pas propre La nourriture est très médiocre Les équipements très usées et toilettes casees

Le cadre est magnifique, les jardins Le personnel en général plutôt agréable Large choix de restauration

Cons: Les chambres ne correspondent pas à la description des chambres que nous avions réservé via booking: des lits pliables absolument inconfortables ont été rajoutés dans les chambres de 3( après avoir constaté qu'il manquaient des lits): 1 lit double et 1 futon, mais cela n'était absolument pas ce qui était prévu dans la descriptions des chambres réservées : 1 lit double, 1 canapé lit et 1 futon. Aucune compréhension de la part du personnel et du responsable.. De plus, il a fallu quémander plusieurs fois par jour le nombre de serviettes exactes, avec parfois un refus de la part des femmes de ménage, et devoir se justifier et demander à l'accueil.

The hotel is very impressive, and Driss is a great instructor. I would definitely come back. The instructors are all amazing 10/10, mazine Speak english and spanish four tourist.

The hotel is impressive, it's a luxury, the entertainers are very good and the people are very hospitable and very good, highly recommended to go, I will come back next year without a doubt, Driss, the entertainer, is one of the best and very friendly, 10 out of 10

Things you should know if planning a stay at this hotel - 1. Plan your arrival after 3pm. No rooms are allocated before this time even if that means sitting for 4-5 hours in clothes you have travelled In. through the night. 2. There is a lively, energetic and very loud entertainments team but do not expect to join in unless you speak French. Nothing is done in English. 3. Do not expect any of your food to be hot but there are microwaves in the restaurant where you can heat it yourself. 4. When there is an issue with your room do not expect it to be fixed . Our aircon broke on the second day and despite reporting this to reception every morning and evening, nothing was done. 5. Do not expect to have a quiet drink in the bar either pre or post dinner. There is only one bar and in the evenings it is taken over by the entertainment team. Because it is all in French we had no idea what they were screeching into the microphones over the top of the blaring music. 6. Plan your departure as close to midday as possible. Rooms have to be vacated at 12 and they refuse to allow you to keep the room any longer or to pay for another room for the afternoon. They do not even supply access to a changing room and shower, which meant we wasted our whole final day. 7. My final tip is to be French! I am pretty sure they got much better service!

Reception on arrival after a long overnight trip were rude dud not greet us and complained they were tired. There was nowhere to change whilst we waited for our room to be availible. When we asked where things were we were directed to a map on a wall. We had to leave our belongings in outside in a small garden and we found ants in our bags as there is no luggage room. The reception staff were rude and unhelpful throughout our trip. The bar was somthing else there was no evidence of any hospitality at all . We were consistently ignored by bar staff and waited softies as long as 10 minutes to be served at an empty bar. However the French holiday makers appeared to be treated with a different level of respect that not offered to English people. We asked for drinks that were on the menu but they were not availible as there was no tomatoe juice. We asked at reception and the man at reception was very rude. This was similar in the restaurant as french dinner were quickly accommodated whilst we were ignored. The food was ok and it was lovely to be treated to traditional morrocon foods . The animation team only spoke in French so we were unable to join most activities . One of the animation team made a rude comment about the fact we were English. The only good thing about this hotel is the sun and the staff who cleaned our rooms and the gardeners. It is a great shame that this hotel in 2025 has not manage to drag itself into the 21st century in terms of treatment of guests We would not stay here again or recommend

I had a good holiday in valeria madina it was fabulous the room was clean the restaurant delicious, i loved the activities of the entertainment team all the were friendly one member was very funny and very kind driss thanks for him and for the dj macven too

Tui offered this hotel as English and French speaking but everything was in French the entertainment the lot. And bar staff very arrogant we cued for ten minutes behind French couples who were getilting glasses with there drinks when it came to our turn to be served they ignored us completely we complained and when we did get served they gave us 1 drink at a time in paper cups. The food is plain with extra protein called flies all over the food and birds flying above them. No air conditioning in rooms as they did not work as well.

The resort had a lovely atmosphere. Very friendly staff. Especially the animation team. One member of staff, in particular, was very attentive and fun. His name is Driss. I would recommend coming to this resort. Lots of fun and laughs.

My stay at Valeria Madina Marrakech was absolutely fantastic! The hotel is beautifully maintained, with spacious and comfortable rooms, excellent services, and a very relaxing atmosphere. The pools and entertainment options made every day enjoyable. A special shoutout toNORO for the incredible entertainment—his energy and creativity made our experience unforgettable. I would highly recommend this place to anyone visiting Marrakech

I had a wonderful experience at Hotel Valiria Madina Marrakech. The food was excellent with a great variety, and everything about the stay was well organized. The animation team brought so much energy, especially Noro, who made the evenings fun and unforgettable. I highly recommend this hotel!

My stay at Hotel Valiria Madina Marrakech was absolutely amazing! The food was delicious and everything was perfect. The animation team made the atmosphere so lively, especially Noro, who is super friendly and talented. An unforgettable experience – I will definitely come back!

We booked this hotel through TUI UK but the vibes are that this is a hotel that really caters for the French. Whilst the animation team have great energy and are good, all the announcements are in French and you don’t have a clue about what is going on because very little is relayed back in English.So if you want to join in, chances are that you will miss the opportunity as you don’t know what is happening. I appreciate that as English we should try to learn other languages but other holiday destinations at bilingual and see to cater for many languages. When we arrived we were given our room key and that was it. There was no information provided, no help where things are. We just had to explore to see where everything was. Very odd and different to other experiences. The restaurant has a good range of local cuisines, however the fresh food is covered in flies with no pest control visible. The service is very poor, often having to go searching for cutlery and cups at every meal. This is personally never something that I have had to do on a holiday. Cleanliness could be improved. Food isn’t cleaned up quickly, a lot of staff seem more interested in what’s going on with their phones. The bar service is also lacking. There is a pool bar that only serves beer, coffee or soft drinks. If you were hoping to have a cocktail, the spirits are there but for some reason you have to go to another bar to get that. It’s bizarre. The room was clean and whilst the air conditioning wasn’t ice cold, it was comfortable to sleep in. Overall, I can’t understand why TUI UK rate this as 4*. Given the service that’s provided, I’ve had much better in 3* accommodation. It TUI UK are looking to push this hotel then they would benefit greatly from having a rep on site, which is currently not provided. Simple improvements would make this a 4* easily. Restaurant tables fully set and managed in a timely manner. The bar should offer self service for water and soft drinks as a minimum, especially as some staff get funny about giving you a bottle of water. It’s a shame as the hotel is lovely but the services on offer let it down from an English perspective.

Hôtel parfait, personnel réactif et sympathique

Do not go if you are English. Easyjet shouldn't even be advertising this hotel to English people. Everything is aimed at French people only. The animation team speak French. Everything is written in French. The music is French. I have attached images of the first room we were given. We asked for another room which was a little better. On the plus side the staff are friendly and the pool area is very lively thanks to the animation team. The food is ok. Has chips and pizza and a few vegetarian options.

Arrived home yesterday from Valeria Medina after a 2 week stay celebrating our 3 year anniversary, have to be honest and say we were apprehensive about all the reviews but we left both saying it was the best holiday we had been on. Arrived late Wednesday ( 10:30pm) and were brought to room, accommodated with food afterwards too which was great. Food was good, something to eat any time of day. Photos we got as I’ve attached here, paid to get them enlarged and will frame them which is a great service as I’m useless at remembering to get photos when away. Mango bar and figure 8 pool are hidden gems, had a lovely meal and a day relaxation at mango on the day of our anniversary. Staff at the mango were wow, excellent. Entertainment team.. superb. I don’t know what people expect with the annoyance of French animation. I’m pretty sure the hotel only recently opened up to English speakers, every day the animation team would say hello and try and that’s all you can ask. We actually thought the shows were made better with the struggle of trying to speak English haha! Special mention to Noah and Yousef, both their energy and positivity really made it for us. Yousef actually hurt his leg dancing one night and we didn’t see him for the last 4 days so hopefully he is okay 🙏 Honestly we left quite sad and for a holiday to have that affect after two weeks, thank you for making our first visit to Marrakesh one to remember ❤️ 🇮🇪

We had an amazing stay at Valeria Club Media! The staff were incredibly friendly, attentive, and always ready to help with a smile. The entertainment was far beyond anything we could have imagined much bigger, more professional, and more fun than we ever expected. Every day was filled with positivity, energy, and activities that made our holiday truly special. The atmosphere of the hotel is welcoming and full of life, and it’s clear that the team works hard to make every guest feel valued. We are leaving with wonderful memories and would happily recommend Valeria Club Media to anyone looking for a fun, relaxing, and unforgettable holiday experience.

It was fantastic and really good thank you for all the entertainment team and specially DJ macven and his team of animation Thank you kimo Roberto Driss katy

Lovely resort, amazing entertainment team. Especially Will and macven. Always involving the residents, love the the atmosphere and music. Will be returning in the near future Thank you macven Kimo driss roberto

Lovely resort, all the staff are so friendly and helpful. Entertainment team are so fun, especially Macven and Will! Always keeping you entertained and get you involved with the fun, will definitely be back Thank you Macven kimo driss roberto

Terrible. I do NOT recommend at all. 2/10 for hygiene. Rooms & even the bathroom was dirty. Also, they made us wait for hours for our check-in. And even at 3pm, the room wasn’t ready! They overbook everyone and don’t even have rooms prepared on time. Also the manager was super rude! Please don’t waste your money on this resort. The food was terrible! The only good thing about this place was the Water Park.

We are leaving today after a lovely trip to Morocco and Valeria Madina. The room we had was a clean double with a king size bed and sofa in the room and patio doors leading to the balcony/ gardens which are beautiful to look at. The bathroom is a separate shower and basin to the toilet which were also both clean, the room is cleaned and changed daily and refreshed with new water and loo roll and clean towels. The public areas are very clean and security is present I never felt unsafe. The reception is manned 24hrs and the restaurant staff always polite and helpful. Anytime we asked for water or wine or cutlery we were given it straight away and what was really nice was the wine is served in bottles and the same with the water there’s always a big bottle for you wherever you are. The snack bars and main bars and public areas are really comfortable and inviting. Yes there’s a lot of French people but so what? The food is Moroccan mostly well… your in Morocco what was the expectation cottage pie? I enjoyed the food I never got ill and I found nothing to complain about please if you you are coming try to be positive and not worry and the moaners enjoy your holiday YOLO

If you’re ever in Valeria Madina, make sure you don’t miss a set by DJ Macven (Jaafar)! He knows exactly how to read the crowd and keep the energy high all night. His mixes flow seamlessly between styles, creating the perfect vibe whether you’re there to dance nonstop or just enjoy the atmosphere. What really sets Macven apart is his passion—he’s not just playing tracks, he’s creating a full experience. The sound, the transitions, and the way he interacts with the audience show how professional and talented he is. Definitely one of the best DJs around—highly recommend catching his performance if you get the chance!

Arrived 7th of September at approx 11am. Were not allowed a room until 3pm. Their check out times and check in times are rigid. Doesnt matter what time you arrive they wont give you a room until 3pm! Cleanliness...hit and miss. Rooms shabby and run down. There were worms crawling around the shower. Apparently they come up through the drains from the garden. STAFF staff who clean your rooms are lovely. So very kind and do a good job. Receptionists ...rude...very unhelpful...refused to allow us pay for a later check out time because flight is 12 hours later. 12pm checkout even though i have food poisioning and feeling very ill. Refused to change sterling to dirham just because they can. This is a regular occurrence. They tell you to come back at this time or tomorrow.... Entertainment is ok and keeps your mind off the rest of the chaos. Restaurant staff tried to stop my daughter leaving with 2 bottles of water! Even got the manager ....WATER! ...fully inclusive and tried to stop her bringing me water as I was ill in bed. This loction is very remote. Have to take a taxi if you want to go into marrakesh. Approx 30- 40 mins and about 200 dirham. Im currently laying on a sofa in the bar area in public ...feel dreadful...cant wait to get home. Havent eaten for 3 days. It could have been so much better if the staff had been more helpful and actually provided a service.

Macven and hi s team were fantastic made everyone feel very welcome thank you everyone and the entertainment team jaafar and ever

We booked this hotel two months ago and when we arrived at the hotel they didn’t have our reservation bare in mind we arrived in the evening very tired, me and my daughter. Another disappointment was the staff only showed us where to go and not properly guide so my daughter had to find the room by herself. They didn’t have a room prepared for us. We waited one hour to get our room. We get inside our room and not only it wasn’t clean, the cleaners left and open bottle of water at our table. The pillow that my daughter had was contaminated with mould which is very disgusting. No one has asked us about the duvet changes or anything which was upsetting. At every evening or any entertainment it was in French which is very upsetting because we didn’t understand much of it since we are both English. The male staff were too friendly with my daughter, coming up to her when she was sunbathing asking her „are you sleeping” by the DJ when clearly she was trying to relax with closed eyes. Twice she had staff ask her for instagram and snapchats two cases were When she went for lunch and the male staff had an audacity to ask for her number in front of other guest and then followed her to the bar and wouldn’t leave her alone. Another situation was when she went to the Aqua Park and the life guard and for it and when she didn’t give it to him he pushed her down the slid on the floatable backwards which was very unsafe and she got scared. When she ignored the male staff they would still come up to the table and not even serve us but shake her hand for no reason. She really felt uncomfortable since she’s been through a lot this year with men. She cried on the last day and had a panic attack. The mangers did hopefully sort out the situation but this deserves to be posted because no female shouldn’t feel unsafe at a hotel. If I knew about this hotel being like this I wouldn’t have wasted my money on something like this. Morocco itself is beautiful but otherwise coming to the hotel there’s no point. The only positive was Katy a staff member she had tried to calm my daughter down after the incident and helped us a lot very lovely staff member, funny and helpful.

Hello famille really I’m so happy to know this polce have good animation good food good people 🇲🇦❤️❤️❤️ Driss my bro ❤️

Checked in late Friday night, greeted with room card but no direction of where our block was, if it wasn’t for a fellow Brit family we would of been stuck, food a bit wishy washy lived on cereal for breakfast, pasta for lunch/ dinner until we found the pizza and chips which were the safer option as you could see it being cooked. Not as we went for the entertainment but got to say it was shocking French speaking felt sorry for families with young children around 7pm they do a quiz game entirely in French and to be honest we just felt like outcast’s. Bar staff rude, we spent most our time round the quieter pool so a nice stroll to the bar, one day a French person was in front of me asked for 2 alcoholic drinks which he received in a glass, considering he was sitting around the pool? My turn I asked for 2 alcoholic drinks only to be told not at this bar use the other one . Certain rules apparently, Morocco is a lovely country, but definitely wouldn’t go to this hotel again, on the plus side we’ve learnt a new language,French. To be honest I could go on but I sure some other reviews will fill in the gaps.

i had a good holiday for one week with my family, everything is good the room, restaurant, the pool also the entertainment team with their activities, i want to mention a member driss who was always there for us, many thanks for him

Hi I will never book this again first thing they got no lift to much walking we got here 1 we need to wait till 3 to get our room key no one showed us where our room is when we come to our room it’s was 2 single bed very disappointed with this hotel nothing to do around here so please think 100 times before booking this hotel thanks

Macven is brilliant, he has made our holiday he is great, very friendly and cheerful. He’s extremely entertaining and fun

Macven is brilliant, really got us involved in every activity, polite, great entertainer! Would certainly recommend

Macven has really made the experience for us, he’s been very welcoming to us as we found a lot of the staff haven’t really paid much attention to us as we are English. However Macven has really made us feel included.

Thank you to Macven for making us feel so welcome at the hotel, including us in activities and conversation and always making us aware of what was happening! Lots of the other staff didn’t make time for us but Macven did! :)

Mindina club resort marrakech. Dirty, unhygienic, staff rude bias towards French speaking people. Save your money!!

I came to the resort with my daughter, We arrived around midday, they allowed us our wrist bands to get lunch and use the facilities while waiting for check in which I guess was helpful but when it came to checking in, there was no information or help to find our rooms, after a long day travelling we ending up walking around for a while trying to find our room with two suitcases and a 7 year old who was pretty sick of being lost.. once we finally found our room the door was wide open with two men drilling and re wiring stuff in the bathroom, was frustrating as all we wanted to do was rest. During the week we were giving no direction or information about anything in the hotel, and it felt like we were just left to figure it out, so the first few days felt less relaxing than anticipated. I didn’t have a horrible time but it felt a little isolating, my daughter found friends which was great, and while playing with her friends I was hoping to enjoy the evening games and shows put on by the entertainment team, unfortunately it was predominantly French speaking, although there were English speaking entertainers, there was a lack of translation so watching the entertainment became a little boring/irritating as I felt I was missing out a huge amount. Overall I probably wouldn’t visit again, doing a holiday every summer I’ve enjoyed the hotels and resorts that put even slightly more of an effort into making your stay as relaxing and comfortable as possible, even if they put together an information sheet, or had a map, something that let you know where things were, what time the meals began and ended and what activities they offered. I think they have a lot to improve on, if you are not French/Arabic speaking, it can be quite difficult getting on.

We have enjoyed our time at Valeria Medina resort hotel. The Dj Macven is very friendly and helpful and funny 🤣😅highly recommend

Katy is a amazing staff member and girl she made the experience even better at the hotel. Very lovely and very sweet made the dancing and the entertainment made it better. Her positive energy and her beautiful soul make this hotel thrive and gives the visitors smile. She’s really good with kids and if you need anyone to make you smile or make you dance ask for her and she will make you thrive on cloud nine.❤️❤️❤️❤️❤️💕💕✨keep sure when you come to the hotel askkk abouuuuttt katyyyy❤️❤️❤️

13 of us traveled and not one of us was disappointed.The food was good great choice every night.I see people complaining about birds and flies I would like to know where these people have been to before as I’m yet to find anywhere that has totally solved this problem.There is a corner outside for the people who are not interested at trying any food unless it’s English.They are also the people that want to order kfc or McDonalds.The service at the resort is great on the few occasions we had to go to speak to reception the issue was sorted within half an hour.most people like to report issues on facebook which is never going to be seen by staff at the hotel.So try and actually tell the people who need to know they will surprise you.The water park is great there is also a quiter pool area there.The main pool can be a little loud for some.Rooms were fine and clean and do these people moaning decorate every year in there own houses I think not.The one thing this holiday has taught us is stay away from the English as they moan about every single thing rather than getting on with there holiday.A must is going into the Marrakesh central where you will not be disappointed

Where do I start! They clearly don’t listen to the booking as we requested a cot and room on the bottom floor of the resort, we turn up at the hotel and just got our key cards thrown at us with no guidance to our rooms, we have a baby (8 months) in a stroller which we had to lift up the stairs, we also requested a cot which was not put in at first, we ask for a cot which was broken with a rusty nail hanging out of it in reach. FOOD The food is sub par and lacking variety, the chicken RAW, the beef was all grisly and fat, it upset my girlfriends stomach to the point she didn’t even want to consume the muck you were serving The food area might as well have been a bird sanctuary and cat park as they were freely roaming around the restaurant and on the food, they were also helping themselves to the food. We ask for water in order to feed our baby the formula she needs, we ask and we don’t get it as they think one bottle of water a day for a child and family is sufficient enough to survive in the climate we were in. Lack of respect If you’re English do not come here as everything is in French, they would tut and look down on you once you say to them we don’t speak French, if it was all Arabic I would understand as I have visited countries that speak Arabic culture but only catering for your home speaking customers is downright atrocious, and only having a French speaking excursion booker means we had to stay within your hotel walls and couldn’t experience anything outside. Lack of facilities The so called options of facilities that were advertised to us was not there 3 bars advertised try 1 bar and it was served to you in a coffee cup which I’m certain they just swilled out from lunch time. There is no kids pool, not a family friendly hotel in the slightest. Will not stay here again. Severely dissatisfied and angrily disappointed Shocking excuse of a hotel.

It was realy wondeful , the restaurant, the bar , the room was very clean and the bed confortable, i want aslo to mention thé entertaiment team with there enerjy espacially driss , he was always here for with his beautiful smile tanks a lot driss

les piscines

Cons: L’organisation à l’hôtel, le manque de serviettes, le manque de navettes pour accéder aux chambres (car l’hôtel est immense), la propreté et le menu buffet répétitif.

Cons: 1. Climatisation défectueuse Dès mon arrivée, j’ai constaté que le climatiseur de ma chambre ne fonctionnait pas. J’ai signalé le problème à plusieurs reprises tout au long de l’après-midi, sans qu’aucune solution concrète ne soit apportée dans un délai raisonnable. Ce n’est qu’après 20h que l’on m’a finalement proposé un changement de chambre. Cela a compromis tout le reste de ma journée, m’obligeant à rester sur place au lieu de profiter pleinement de mon séjour. 2. Intrusion et retrait abusif des serviettes Le jour de mon check out, vers 9h30, une femme de ménage est entrée dans ma chambre sans y avoir été autorisée, malgré la présence évidente de l’écriteau « Ne pas déranger » accroché à ma porte. Elle a retiré toutes les serviettes, apparemment pour les utiliser ailleurs, sans m’en laisser aucune. Mon check-out étant prévu pour midi, j’ai été extrêmement surpris, vers 11h30, en sortant de la douche, de découvrir qu’aucune serviette n’était disponible dans la chambre. Cela a créé une situation extrêmement désagréable et inacceptable pour un établissement de votre standing. Ces incidents ont indéniablement nui à la qualité de mon séjour

This resort has a good water park and clean rooms, but many facilities were closed or came with hidden costs, making it less enjoyable than expected. I stayed at the Valeria Marina Club Resort in Marrakesh with my three children (ages 7, 8, and 13). One of the main reasons I chose this hotel was because it advertised both a water park and a kids’ club suitable for all their age groups. Unfortunately, during our stay the kids’ club was never open. Each time we tried to join, the building was locked and chained, with no explanation given. This was particularly disappointing as it was one of the deciding factors in booking the hotel, yet it was not mentioned anywhere in our booking documents. The children did enjoy the pools and water park, which was the highlight of their stay, but for parents, the lack of a kids’ club, hidden costs, poor service, and misrepresented amenities made the experience disappointing. I would not recommend this resort if you are expecting a true all-inclusive experience — too many hidden costs, limited facilities, and poor customer service.

Food not good like before

l hôtel était bien mais trop mal organisé en se croirait dans un souk les ouvriers et les personnes qui travaillent là-bas prennent le dessus en dirais qu il travaillent chez eux pas dans un hôtel en dirais qui a pas de contrôles

Cons: Le personnel faut qui es un contrôle la restauration faut mieux faire peu que beaucoup de choses pas bon et ce au on mange le déjeuner en trouve le reste encore le soir et le déjeuner du lendemain en a vu un rat à-côtés de la piscine en a vu petit lesare dans la chambre en nous a volé un grand chargeur du restaurant devant tout le monde est en nous à juste dis que c est peu être un clients pas d iniative en nous voler une serviette le maître nageur nous a juste dis que ces des choses qui arrivent sans oublier que nous en a donner une caution pour les serviette je pense que les propriétaires doivent ajuster

Karim and Macven really looked after us. Excellent customer service and helpful. Lovely sight and great entertainment

Had an absolutely amazing holiday all staff were very friendly but have to say the entertainment team were fantastic especially noro,driss,macven,kimo made our stay here so good we didn’t want to leave

Had an amazing holiday all the entertainment team we’re very welcoming enthusiastic and engaging. Couldn’t have made us feel more included

The staff could not be more helpful Driss thanks for teaching me to play petang he and his entertainment team were most helpful, the staff at the pool bar went above and beyond to make our stay so enjoyable very attentive and polite,the rooms were cleaned daily by the hardworking maids , the food was varied and plentiful, all in all great holiday and great value for money ,hopefully won't be too long till we return

Don't believe any of the positive feedback for this they are clearly insiders dj is not a dj firstly but let's get into this. Disgusting food uncooked and runs out constantly. Hotel is not clean it's filthy and if you doubt this review take a look at the pictures which I will continue to document from this experience as we are still here. Formal complaint with tui will be on going and I will personally make sure I show holiday makers what they will be getting from this resort. DO NOT GO HERE UNLESS YOU ARE HOMELESS WITH 0 STANDARDS OR FRENCH. UTTER JOKE. DONT BELIEVE ME CHECK PICTURES AND I HAVE MORE TO COME. DO NOT LISTEN TO LIES LIKE GREAT DJ AS A DJ PLAYS MUSIC MIXES SONGS AND HAS GOOD MC ABILITY THIS DJ HAS A BASIC LAP TOP MY FRIENDS BACK HOME HAVE BETTER EQUIPMENT IN THERE MAN SHED. BIRDS AND CATS IN RESTAURANT. BIRDS ACTUALLY MUST ALSO HAVE ALL INCLUSIVE ACCESS AS THEY SEEM TO HELP THEM SELFS. Check out the pizza that is what you get for 30 min wait

Valeria madina offers delicious, diverse food that satisfies every taste, and the hotel’s activities are fun and varied. I also want to thank all the entertainers for their great work, especially my friends Idris and noah. 🙌

First of all let me start by saying this is NOT a 4 star hotel. How they rate hotels in Morocco is obviously not the same anywhere else around the world. I have been to many places as I have backpacked around south east Asia and was cabin crew so I know my hotels! Upon arrival not one member of the reception staff said hello or even looked at us. It was only about 1230 in the afternoon and check-in wasn’t until 1500 so it just seemed like they couldn’t be bothered to even acknowledge us. We were told we could leave our luggage in the luggage area and come back to check in at 3 pm. Baring in mind we had two young children with us they didn’t seem to even want to try and help, I did mention if the room may be ready any earlier and the women just said a blunt no. The main pool was so busy (it was the school holidays) and like a bath! This pool was avoided the whole two weeks as it wasn’t enjoyable at all. The entertainment daily for two weeks was the exact same the same activities just on repeat, to make it even worse the whole thing was in French! (Me and my family are English) this meant we couldn’t get involved with anything that was going on there so we just decided to spend our time at the choir pool by the waterpark and the shallow pool with the volleyball net and the waterfall pool (which were lovely and cool) how a pool should be in 45 degree heat! Once we checked in we were kindly all taken to our room on a buggy with the cases which the kids loved shortly to discover we had been allocated the wrong room. We had booked through on the beach a family room which at the time on their website showed a room with a divider so the kids had their own room to sleep in. We specifically booked this room and paid £480 more as our daughter is autistic and needs her own space to fall asleep. We went down to reception straight away (my partner did) and about 20 mins later came back to say the manager said we had been given the correct room. We hadn’t as the room we were in was a double room with a sofa bed (for one child) when we clearly had 2 children and booked a family room with 4 beds. We were rudely told by management that on the beach do not have the right to sell any other room apart from a double room on their website and it isn’t their problem that this had happened. We then went back and forth with on the beach customer service who explained they actually do have the right to sell other rooms and this was therefore a lie. The hotel reception was a good walk down especially in 45° heat and my partner had to go there several times in the first three days of our holiday. This made it very stressful for us and our daughter who thought she was having her own space to sleep. This didn’t get resolved during our stay and we spent the whole two weeks in a double room with a sofa bed and was given a camping type bed for the additional bed for my other child. The food was ok the first few days then got very repetitive the first 10 days the restaurant was badly run very unorganised and only one part of it was cool enough to actually eat In. The air con isn’t actually air conditioning it’s like a air cooling system so the rooms and all other indoor areas are not pleasant at all. My sister and her family got very sick whilst staying here with realky bad tummy upset, the general hygiene wasn’t great. The restaurant area was so busy flys were everywhere I know sometimes this can’t be helped but there was nothing in place to even try and help this. Tables were never laid we were helping ourselves to cutlery. Waiters will be cleaning tables with nobody on them whilst we were standing there waiting for ours to be cleaned. There was a lovely lady in the Cool area as we call it of the restaurant Who was brilliant as soon as she saw us she got us water and laid our table. Her name was Khadija thank you so much for making us feel welcome and being very attentive. After this the last four days were very different it’s like a complaint had been made and the staff were then all of a sudden on their best behaviour and everything was how it should be in a 4 star hotel. I did see some management standing around overlooking the staff and making sure things were done right this is how it should’ve been from the start not 10 days into our holiday. It also seems like a lot of the people that worked in this hotel had family come to visit as a lot of the visitors. The Moroccan ones seemed to know the hotel staff This made the hotel very busy in the last week and you could notice the difference. Overall I felt the hotel was not worth the money we had paid as this cost over 4 1/2 thousand pounds for our family of four for two weeks we didn’t get the right room and have put a formal complaint in to On the Beach which has made our return home stressful too. We were also told that French TUI could only sell the family rooms and the hotel only sold these to them which I think is extremely wrong if this is the case, even though when we booked with On the Beach, the family room was available and was shown in their images so the hotel took the extra money and excepted the booking and we didn’t get the right room. I would say this hotel was a 3 star at the very most. Good points.. our room was cleaned daily the ladies that done this were lovely. Left water in the fridge for us oh and on that note when asking for water at the restaurant to take away, they only ever gave one bottle which was a litre and we were a family of four and were told we were only allowed one. The pools other than the main pool were lovely, not too busy and cool. We done some amazing trips during last day which we organised all by ourselves with the app. Get my Guide. We will not return to this hotel and overall the staff were rude, everyone spoke in French unless you were French then the animation team would hardly acknowledge you. And the “aircon” was shocking! Avoid this hotel and save your money.

I had a wonderful stay at Valeria Madinaclub Resort! Everything was excellent — the food was delicious, the rooms were comfortable, and the atmosphere was really relaxing. The staff were always kind and helpful, which made the experience even better. I especially want to mention Driss from the animation team. He is full of energy, very friendly, and always made sure that everyone was having a great time. His positivity and sense of humor really added something special to our vacation. Thank you, Driss!

Don't believe all the bad reviews you read about this hotel. It is immaculately clean the pools are 1st class and suitable for all ages. The food was amazing every day and night with a wide choice. There was also a outdoor bbq area and pizzeria cooking wood fired pizza, chips burgers nuggets and other selections of bbq meats. The BBQ are was also open for breakfast cooking fried eggs, omelette with load of various fillings and scrambled eggs. One thing to remember is that the pool area inside the water park is not included in the all inclusive package but you can take food and drink in from the other food and drink areas, or you can purchase food from the vendors inside this area at a very reasonable price.

Fabulous time at the Valeria Madina. I can not fault the staff especially Macven (Jaafar). Great DJ and entertainer who always made time to chat. Also Mazine who also took time to make our holiday special. Great place for families with lots to do.

Currently staying in this wonderful resort, nothing negative to say at all. Staff are extremely friendly and eager to help at all times. Entertainment is on until late at night, including dance shows, pool foam parties and fire shows, absolutely amazing. Driss and the rest of the entertainment team go above and beyond, and cater to all guests staying in the hotel, both French and British. The food is delicious and includes both local foods and more western foods such as pizza and burgers. The spa is blissful indulgence and provides an extremely relaxing experience. Highly recommend staying here, 10/10! 😀

Currently on holiday in the gorgeous resort. Staff are extremely friendly and go above and beyond to make your holiday special. Driss and the whole entertainment team and just amazing. Catering for both the French and British tourists.

Let’s start with the bad : Air-con - awful , WiFi - is poor , food is very repetitive same every day for every meal , all the entertainment was always in French ( I know they speak French but there our a lot of English speaking people at the hotel as well. Now the good : Resort is beautiful & well kept , rooms are clean , pools are beautiful & the staff are extremely hard working & very polite at all times

Macven is a true asset to the hotel. He is very friendly and always happy to help going that extra mile. He is a true professional.

Jaafar is is the best dj I’ve ever seen, he plays a lot of good music and gives good vibes all day. He’s so lovely I love him. 😍

Overall a fantastic place for both children and adults can’t fault it the staff are very friendly and love to have a laugh with everyone My favourite staff member is “ DJ MACVEN” very nice smooth coll DJ with nice vibes 👊🏾👊🏾👊🏾👊🏾

We had a lovey stay here last week. It had lots of bad reviews before we left so I was slightly worried about our stay but it was so much better than I expected. There were 6 of us altogether, 2 families and they gave us adjoining rooms which was great so we could sit outside together or open the linking doors so we had access to both rooms. The rooms were ok but the air con doesn’t really work, there was a little bit of air coming out but it didn’t really bring the temperature down much. We were able to the WiFi in our rooms so the kids were happy! I did find the beds too hard and the pillows weren’t great but we made do. There was a variety of different foods available everyday and there was always something for everyone so we never had any issues there. The meat dishes were cooked to perfection, we went back for seconds often! They made fresh omelettes to order each morning which was a great start to the day. The pool areas were busy but we always managed to get sun beds at various times throughout the day. We enjoyed the large pool by the water park as it was a lot quieter than the ones by the restaurant/bars. Most of the entertainment was is French so unfortunately we couldn’t always understand what was going on but at times they spoke one English and then French. It is only their first year open to English tourists so I understand that it takes time to adapt and cater to everyone Be prepared to do a lot of walking, especially if you are in staying in Riad 8 as it quite far from the main buildings.

When we arrive at the hotel our rooms wasn't ready, we paid the tourists tax then given our all inclusive bands, we had lunch and stayed round pool, we came back to reception at 3pm and was told only 2 rooms was booked for us not 3, I shown the manager our booking form, and he pulled another room out of the air 🙄 our 3 rooms was on the 900s, we were told rooms that way 👉 rooms was a good size, however our room aircon was not working at all, this was sorted pretty quickly, in my daughters room toilet flush and fridge wasn't working, this would get fixed, only to break again and again. The hotel definitely for the French, all shows are in French , mini disco games in French. Food i found ok, but some of the people in our group struggled with the food, chips, chicken burgers and pizzas was served outside, but there was always long queues for them. The wasps was a nightmare, why they don't fumigate i don't no. I definitely won't go back to this hotel, not because of the aircon, food or wasps, but purely because its staff look after the French customers and not the English.

Vraiment cette animation est trop génial avec MACVEN ( JAAFAR ) Thank you so macven Big thank you also for the team of animation

I really liked here and thank you macven " jaafar " and team of animation , it's was good thanks valeria and marmara and DJ macven

The hotel is amazing! Great food selection and brilliant entertainment at the pool and the evening! The staff are really friendly and attentive. Grounds are very clean and looked after very well. Evening shows are fun, great energy and dancing is every night and everyone encouraged to join in. I want to especially thank Karim,reko ,jo,Roberto,ja3fer,noro,taha

Had a great time. Pools great aqua park brilliant. Rooms big clean towels changed every day. Staff amazing. Matzite Ricco all staff life guards were fantastic. Lots to do. More than enough food and drinks. Definitely recommend

would not rate this a 4* but a 2/3* not much choices in beverages (watered down) the top brand you would have to pay. everything is cash though they have an ATM machine. Staff are friendly. Food bland, entertainment was good and the pools is great. I booked 2 rooms my room was lovely but my daughters room was infested with ants from mattresses to headboard and ceiling (room - 630) they had to share the room with me for the night. until they gave my daughter another room that she was comfortable. The market is great to visit, you need a whole day no pressure with their locals. Must go for the camel ride/dinner show, it was the best of our vacation. Oh, when booking a shuttle bus to the market its cash but make sure you give enough time to get back to the base for pick-up. As my experience I was a few minuets late and ended up paying for a taxi - I was fuming so when I got back to the hotel - I made my point but my voice must have raised without me knowing as I was angry, the tourist guy gave half the money back. It was an experience not to forget - will not visit Marrakech, as all hotels is in the middle of nowhere. The only thing I do love is the local peoples, so humble and friendly.

Les équipements, les jeux, les activités et les repas

Cons: La piscine principale trop de musique forte ! Aucune musique ou de la musique calme d’ambiance aurait été plus appréciable. Heureusement il y a une piscine plus calme

Ricco and Karim and Noro from the entertainment team were amazing very friendly and welcoming. Very lively got you involved. They were funny and talented.

We have just returned from 10 days, day one I had all of the reviews in mind, we arrived at 14:30 and was told to go for lunch but it finished at 2 so doubtful things would be left. Food didn't look great, wasn't overly clean so we left to find the snacks, didn't find them and then went to the bar for a drink. Im type 1 diabetic and asked for a Pepsi max and was given Pepsi ( realised this after I had necked it 🙄🥴) got our room key, block 900 walked round to 3 beds not 4.... had to ask 4 times for a 4th bed. Kids cut their feet in the pool near the restaurant 😫. Went to bed feeling less than impressed and tomorrow would be a new day. Wow! We decided to go for meals at the start of service and happy to report no complaints! Food was nice ( all inclusive, if your looking for amazing book something with a higher ⭐️ and more 💰) didn't have to que for long for chips, nuggets, pizza or eggs. Kids put their pool shoes on, no more cuts on feet ✔️ The ground was hot so the pool shoes saved the day again (45 degrees last week 🥵) ✔️ Entertainment is in French, little English. When people holiday in England we do not translate into every language around, my suggestion stop expecting the world to accommodate our language, it has more French guests so the majority wins as far as we were concerned. My 4 year old loved the disco and the kids (11 &14 had a great time) If you want Pepsi max, ask for Pepsi max no sugar and you want the black bottle... no more high sugar Pepsi for me ✔️👍. Trip to Marrakesh was good, very chaotic but transfers were fine ✔️ Room temp, wasn't air conditioned however, it was cool, much cooler than outside. We had a ground floor apartment..id read reviews so packed 4 mini desk usb fans which we hardly used.✔️ Room was cleaned daily, I saw possibly 3 or 4 ants in our room in 10 days. Always re stocked with water and clean towels ✔️ Water park, kids loved it. No free food or drinks but we took stanley style cups for everyone which is a must, for heat and wasps. The bars are more than happy to fill them with a choice of your drink ✔️ Staff are lovely and helpful ✔️ I took the squeeze juice to add to water mainly due to the lack of diet drinks, glad I took ✔️ Id say the food is more full board with a few snacks, we've never done all inclusive before so it wasn't a big issue for us ✔️ Overall, our party of 7 had a lovely holiday and we have said we WOULD book to go again there was always something to do, pool parties, foam parties, zumbu, volly ball, 4 pools, darts, table tennis, you can order basic snacks (chips, sausage and chicken) in the afternoon at the snack bar. I did have a few cheeky cocktails at the Mango pool chargeable at 80MAD (£6-£7) very nice 👌

Just don’t book it! Don’t. Unless you love having a room you haven’t booked, or no room! It’s filthy. Dangerous. Loud. Inedible. It’s just gross.

Ok so here we go… I’m going to try and be open minded and as honest as I can from a family’s perspective with a child with SEN. We arrived at the hotel and was told to go for lunch first and then check in however my son (who has Down syndrome) just needed some quiet time so they let us check in early free of charge. We got into the room and the aircon was pretty rubbish. It was definitely cooler than outside, but not ice cold like some other air cons. After reading reviews we brought little desk fans with us and they were perfect and suited us the whole holiday. My son carries epipens for milk and red berries. At dinner time, all he ate was chips because they were the only things safe enough. This was obviously a big concern as he couldn’t live off chips the whole holiday, so I complained to jet 2 and the rep met us in the morning. He was amazing. He spoke to the resort manager who got the head chef to walk us around all the foods and tell us what was safe and what wasn’t, and the jet2 rep wrote us a card in Arabic to show to people if we needed information about the food which did wonders. Food was very samey everyday but was fine for us and we were quite happy with the choices. On arrival some other British people warned us that they’d been a stomach bug going round and to sanitise after touching the shared utensils and before we ate. We did this and we didn’t get ill at all :) the birds someone’s fly around when you’re eating but honestly they’re no bother. Neither are the 2 cats that occasionally walk about. Overall food was ok, not really suitable for kids unless they want to live off pasta or pizza and chips - there’s no kids corner!!! The rooms and pool area were clean and tidy. The maids did an amazing job. They only give you 1 bottle of water in the room and you can only get water from the restaurant so make sure you stock up at breakfast lunch and dinner or it’ll be difficult to get some. The pools were good! The big slides are 120cm so we couldn’t go on them as my sons only 97cm but other people said they were good. The entertainment was ok, all in French with occasional English translations but didn’t really bother us as my son was done by about 7pm and ready for bed. They had karaoke, kids disco, Moroccon themed music and belly dancers, and the kids club performed in the theatre too. Kids club isn’t suitable for SEN children. There’s a lot of terrible reviews on here, and although I can see why they’ve been so negative, it really is what you make of it. It’s not an expensive resort so you get what you pay for. It is heavily French so if that’s going to bother you then don’t bother going because they are favoured, but again we didn’t let that ruin our holiday so it’s really what you make it. Be careful of hydration and spirits whilst you’re there. On the last night my partner threw up and passed out beside one of the pools. He’d only had a few vodkas throughout the day (about 3/4) so wasn’t drunk, but hadn’t had much water. An English couple helped me carry him to the infirmary but the Dr was awful. Put a blood pressure cuff on his elbow. Took his sats and just said “he needs sleep”. Didn’t tell me what was wrong or anything. He did get security to bring a buggy because we stayed in a room the other end of the resort so we got him back safe but apart from that I was all on my own out there with him with no medical help. Methanol poisoning was the diagnosis we got back home because of the cheap alcohol they use and a lack of hydration. It was very worrying, he couldn’t stay awake but he is ok now. Just a few tips: - hydration hydration hydration, you might not think you need it but you do - don’t book if you’re expecting different fancy foods every night. They feed you what they feed you. - don’t book if you’re going to be offended by how French it is. I enjoyed speaking French and enjoyed the different vibe but don’t expect it to revolve around brits - take safe foods for children and children with Sen because there’s not much choice for kids - take mini fans - get your photos from the photographer! They’re amazing!

Ricco and Karim have been the best entertainers at the resort, if you’re planning a trip here and meet these guys you in for an excellent time. 5 Stars ⭐️⭐️⭐️⭐️⭐️

Our stay was fantastic from start to finish. The atmosphere was great, and the animation team really made a big difference in keeping the energy fun and engaging. A special shoutout to Noro, who went above and beyond to make everyone feel welcome and entertained. Truly a highlight of the trip. Highly recommend!

⸻ “I worked at Madina Faloria Club Marmara and I feel compelled to share my experience. Unfortunately, the hotel is far below standard. It primarily caters to French-speaking guests, neglecting English-speaking visitors. The room quality is poor, the food is subpar, and the entertainment is extremely limited and not inclusive of English speakers. I would not recommend this hotel for English-speaking guests; please consider a better option.”

Brilliant. Lovely clean resort. The food was amazing and varied. I read some bad reviews but honestly we had no issues apart from air conditioning didn’t work but we were able to change rooms with no problem. The staff are friendly and helpful. The pools are great. All in all a 5* experience.

Please read this review I was so worried before coming due to seeing all the coments and how English people get treated. We arrived home yesterday and all i can say is we had the best time ever. There was 6 of us 2 adults 2 teens and 2 kids. We booked 2 rooms and when we arrived at hotel I asked for ajoying rooms which they happily provided. The rooms are basic but as its a 3 star hotel this is what you expect There was a fridge in both rooms and both worked. Air con does work but as its so hot there at the moment it's not the most powerful. We kept the doors and curtains shut and that helps The lady who cleans the rooms are lovely and so kind and if we needed extra of anything they provided. One day they didn't have towels in room without asking they brought them to us. Food- There is something for everyone pasta chips chicken loads of vegetables salad bread amd different meats I'm a fussy eater and I ate good every day. Yes there are birds in the restaurant but they only come down when people leave there table. Regarding rudness from french towards English and English being served last I can honsetly tell you the only people who pussed in front me was English people. The restaurant staff work there buts of but again there are people who think they are entitled to special service. I did not tip the restaurant staff and the service towards us was amazing. You can ask for extra water and wine if needed. The only let down is the drinks in the restaurant as they are not the best. I did take large cups with lids and they always filled them at the bar with no issue. The grounds are massive and fast they are always fixing things and cleaning. The pools are lovely and the entertainment is amazing. They only opened this year the the English and the effort they are making is amazing. I can't wait to return in 2 years time to see what it is like. The only people who pused in front of me was English people who had given large tips to get speicel service Sad to be home

Bad points, snack bar staff “ Old Lady” Ginger hair disgusting, she removed her name tag, because she knew I was gonna report her . Front desk staff just smiled but did nothing. Room facilities poor: AC, fridge and shower very bad, no cooling at all and ants everywhere. Room phone did not work either. Changed and cleaned room on 4 th day. Good Points: staff tried there best and helpful, very polite and Courteous. Entertainment was cool Too. Waiting staff did there best and accommodating what was possible. Good

Rooms are very spacious and comfortable. Beds are big, and also comfy to sleep on. There is 3 pools in the main area, additional pool for adults only (with additional cost) and pool by the aqua park area which is lovely. Size of the resort was brilliant. Entertainment every night was good, and there is everything for all ages, Kids, teens and adults. Staff was very friendly.

Cons: There is not enough staff to cover the bar area. There is only one restaurant, and only one main bar where it gets really busy and wait times are long. Air conditioning in the room was quite poor, it was hot to sleep, however, understanding that we were in the middle of the desert area with a lot of AC units around, so it wasn’t as strong as expected.

PLEASE PLEASE PLEASE don’t waste your money on this hotel! Everything was awful except the animation team! Started with being put in a room with 2 children and 2 adults only 3 beds. Air con was non existent so went to report to reception…said it would be fixed tomorrow. They said come back the next day which we did and got moved rooms to another non existing air con room but we were all together so put up with it! We ate at the restaurant for the first 4/5 days but were extremely concerned with the hygiene. Birds flying around (very cute when they’re not pecking at the food) flys everywhere on the food and stray cats roaming. Still didn’t put us off though and enjoyed the daily entertainment! Day 6 my son went to get a hot chocolate from the machine, came back looking like milky water with black bits floating in it. After closer inspection we realised that there were ants floating in it and were horrified. Went to tell a member of staff and he just pointed at the machine and walked off. Back to the room - still no air con after being told it would be fixed again and again ☹️ we then realised that there were ants everywhere. Bathroom, toilet and main bedroom. Again back to reception…they sent the ant man who sprayed some spray and left. Next day, more ants 🐜. Again reported and was told that the man would come again - never did. Went to the water park and unless you’re French or Moroccan don’t bother going! Children were begging for the inflatables to go on the rides but the ‘lifeguards’ just sat on their phones and gave them to the French people. Now to the main part… ALL INCLUSIVE?? Please don’t be fooled by this. When you go to the bar to ask for a drink the staff are rude and slower than slow. 🐌 They will fill a small cardboard cup half full (mostly ice) and if you ask for more then you’re in the bad books! I then asked my son why he hadn’t got his sister a drink and he said because the man told him one drink per person… How lovely when you’re a child and can’t hydrate at an all inclusive because of the awful staff! The rest of the day time staff couldn’t crack a smile if you paid them…in the bad books for asking them to fill the measly cups to the top! On the note of bar staff though there was a lovely man with glasses who couldn’t do enough for you and really made our experience good! You can get semi-good food near the waterpark but it will cost as it’s not included in the all inclusive! Went to the ‘snack bar’ again no clue what you’re saying unless you’re French and make you feel like a burden. My friends son slipped on the wet floor and no one batted an eye lid 👀 Never came to wipe the liquid which just caused more danger. Now to the good part which gave them one star… The animation team were amazing!!!! Couldn’t do more for you and absolutely provided the best! Even though most of the entertainment was in French, they translated and really made you feel included! If we didn’t have the entertainment through the day/night and the lovely pools we would have taken an early flight home! Also a shout out to the photographer! Lovely man and couldn’t do enough for everyone ☺️ We read the reviews before going and were optimistic that it might be different, but please don’t waste your money. It’s food poisoning central 🤢

I stupidly read the reviews a few days before our holiday and became quite anxious. In the end, We had the best holiday as a family. I would like to address some of the doubts previous reviewers have made The first being the air conditioning- Its North Africa in August, its hot everywhere. The air conditioning was no better in the airport and various places across the city. Either prepare for the heat or research and book for a cooler part of the year. I highly recommend a shower and air dry before bed. The insects- yes there is flies and wasps, just like we get in the UK at this time of the year. Everyone is struggling to keep them at bay. My advice is to steer clear of the salad unless it has been freshly put out or recently uncovered. Be prepared to protect food and drink from wasps. The food- outside you have chips, nuggets, burgers and freshly made pizza. Inside there is a range of pastas and lots of moroccon cuisine. The food was really nice and somewhat varied with a few repeats. Others have also mentioned waiting to be served or not being served at all at the bar or dinner with wine. Cannot say that was something I experienced. Some waiting in the evenings at the bar but never left without a drink. They just get so busy. Language barriers- The majority of tourists are French and so the entertainment is mostly aimed at French speakers. This in no way stopped me from dancing and having a whale of a time at the pool parties and evening entertainment. All of the staff work hard and are lovely and kind. Please treat them well, its hard to keep every single guest happy and they are having to work in extreme heats to help you have a great holiday. I highly recommend the water park, there is a nice big pool with plenty of sun loungers and it is quite nice and peaceful. There is a bar and restaurant but these are not included in all-inclusive, so either take some drink with you or some dirham. There is a few slides and three of which use inflatables. These can be collected at the end of the pool when other riders have finished and the staff onside will pump up any that have lost air. The rooms were cleaned daily with fresh towels and a bottle of water. Other reviewers have said about the hotel being dated, but to be honest I loved it and it felt authentic and part of the experience. Sadly one of the guests smashed up the fountain in our Riad on the second night. Overall, we all had an amazing week. The food was great, the pools and rooms were clean. Some bugs but thats to be expected wherever you go in the world and fantastic staff. I hope we get to see you again soon. Thank you for having us!

Da animação, da comida

Just come back from a fantastic holiday staying here. I had the reviews before we went and was really concerned as they were not that good. Well I’m so glad I decided to give the hotel a try! We had the best holiday ever. Most people we met there also had the same concerns and can’t wait to write their own review telling the truth. The hotel itself was great, the layout was good, we were located near the water park. On arrival we were shown around by Farah and taking to the restaurant to have some food which we did not expect at 11pm. All the staff were absolutely fantastic. We had read that they were rude to the British and preferred the French but this was not true. They spoke English and nothing was too much trouble. The entertainment was amazing. They had different activities for adults and children all day and always spoke in both French and English making sure everyone was included. After dinner there was great shows and they thrived on including everyone. There was also a nightclub to go to. We enjoyed the foam parties in the day and night. The photographers were amazing, I went with my son and don’t usually have many pictures of the both of us but we bought a package which meant we did not need to take any photos as the photographer was always there to take the best pictures of us enjoying ourselves together. The food was good and plenty of it. The only thing I could criticise would be the lack of air conditioning in the rooms, we had read this and took room fans with us. Overall I would urge people to ignore the bad reviews and go and have a great holiday here. We loved it!

Amazing place, you make it how you want it all staff friendly, onsite water park amazing and all staff can’t do any more for you big shout out to all life guards and the animation team, specially Ricco, kimo and all the other stuff. I truly appreciate the experience.

Absolute shambles hotel is not as stated laundry not exist no pool bar and all inclusive not at all drinking have to pay for drinks waterpark rides not open either shut Absolutely shambles staff annoying and haven't got a clue not English

We had a fabulous family holiday of 2 weeks at Valeria Madina Club. We arrived late after a delay and did have to pay for some drinks post 11pm but it wasn’t a big deal. The room we were allocated was a double - we are 3 adults and 1 teenager. The reception team soon got this issue resolved and we went to a large room with a king and twin beds. The room was basic but cleaned every day, new towels every day and very good air conditioning. The food was lovely, a great choice at every meal and wall to wall with the snack bar too. Drinks were readily available with bottles of water given out constantly and half bottles of wine of choice at every meal. We ate 3 times at mango restaurant at extra cost but had beautiful food and cocktails and it wasn’t expensive. We always got sun beds and the pools were amazing, we spent the days going between each pool including the figure of 8 pool at the aqua park. We took a taxi to the Madina in Marrakesh and spent time in the souks and markets. We ate a meal in the Sky Bar which was beautiful and not expensive at all. We went quad biking in the desert booked through Get Your Guide £48 for 4 of us, transport, 3 hours quads and a snack included. The WiFi was hit and miss so maybe consider a data roaming pass, it wasn’t to end of the world because we had so much to do in and around the resort. Thank you for a fantastic family holiday 👍

rien

Cons: clim inexistante, chambre vieillissante, piscine mal entretenue ainsi que les équipements.

I had an unforgettable holiday at Valeria Madina! The resort itself is beautiful, well-maintained, and full of life — but what truly made the experience special was the entertainment team. A huge thank you to Joe and Youssef, without a doubt the best entertainers I’ve ever met. Their energy, humor, and genuine connection with the guests made every activity and show so enjoyable. They went above and beyond to make sure everyone was having a great time. From pool games to evening performances, they were always the life of the party! The whole entertainment team deserves praise, but Joe and Youssef really stood out. They helped turn a great holiday into an amazing one. Can’t wait to come back to Valeria Madina soon!

We enjoyed the holiday overall but the first day experience wasn't great. We'd been travelling since 2am and when we finally reached our hotel, we were given wristbands which enabled us to get food and drink but were told rooms wouldn't be ready until 3pm which is a long time if all you want to do is unpack and use the pool. I did not have any sunscreen either and was generally uncomfortable but no effort was made to speed up rooms being ready. We saw the rep on the first day but did not see her for the duration of our holiday - didn't need her anyway. We holidayed with our 2 teenagers who spent most of the day time in the pool at the waterpark or sat in reception where you could get the best WiFi when they were too hot (or getting withdrawal symptoms) They did try to get involved with some of the water based games but the activities were mostly communicated in french language which is OK but they didn't always understand the rules or what was going on. Aqua aerobics/zumba was fun too and the pool temperature was perfect. Evening entertainment was a bit hit and miss - OK if it's dancing, the kids disco is just a lot of copying actions so I don't think it matters but at the ampitheatre shows, again all in french so the skits were going over our heads a little bit. The grounds of the hotel are lovely, well maintained gardens; our room overlooked a lagoon/pond which wasn't full for some reason - it was nice to see peacocks strutting around. The hotel itself is clean just a bit tired and in need of renovation - new tiles round the pool, replacement patio doors, blackout curtain attached to the railing by more than one hook. The food was really nice - good selection, quite similar every day but tasty - the restaurant should invest it some fly zappers or at the very least fly papers. Floors were constantly being mopped even with people walking around! Air conditioning throughout was pathetic sadly - you can hear it but everyone saying the same thing so most nights were inconsistent sleep as it was still very warm. I thought there was adequate clothes storage for once in the room - in the past I've found not enough rail/cupboards and also the maid efficiently cleaned the room and made the beds each day and towels very clean. Drink variety a bit limited - local beer, vodka, gin or whiskey and as someone else mentioned, Sangria was the cocktail of the day every day! Other cocktails mostly tasted the same. Aqua park was excellent just not enough inflatables so you can be stood around waiting for someone to come down with one, then the lifeguards are whistling constantly to get out of the water which was quite funny tbh. I would come back just maybe not in August as I'm not used to that kind of heat!

On the whole, it was an amazing place to be. Good food, entertainments and shuttles to other places of interest..l

J aime le club, l animation au top top

Cons: le problème j ai un mal à cause de la bouffe , j ai passé une journée allongé mal au ventre avec vomissements malheureusement ils m’ont rien fait Qu on j ai demandé le médecin ils m ont dis tu doit payer 60 euro c est dingue.,

When we booked the holiday I did have mixed feelings given some of the reviews I had seen and I will look to be honest in my assessment. We were staying for a week with our two grown up sons. The grounds of the hotel are beautiful, well maintained and have some beautiful plants. The hotel itself whist clean is just very very tired and in need of modernisation both the main hotel buildings and the rooms. Most of the staff are wonderful, polite and engaging. The food, whilst quite similar each day was nice, hot and tasty, again the restaurant needs some tlc. Quite how TUI stated there were 3 restaurants baffles me as I only counted 1 of note. Some of the downsides…the air conditioning in the rooms is awful and when it is 43 degrees outside, I was hoping to come into a nice cool room but alas no. The rooms were clean but the furniture old, no chairs just a table on the patio, towels changed each day and maid did a good job. Access to water, I have never been to an all inclusive hotel where the only bottles of water you can get are the 1.5 litre sort and warm and you had to get these from the restaurant, when open, if closed you had no chance. When the restaurant was open you had a job to prise more than one bottle off of a waiter, such was the reluctance to give you water. The bar, great barman and very quick service, little or no queueing, however drink variety limited, vodka, gin or whiskey and Sangria was the cocktail of the day everyday !!! Limited cocktail list, and of the five, one was a Bloody Mary, however the hotel had no tomato juice and hadn’t for the past 3 weeks ! Aqua park looked good with some good slides, the only problem being the 3 good slides required an inflatable ring to use and with only a very small stock of rings and no fair queueing system to use the rings these slides were off limits, I counted a total of about 7 or 8 rings for the entire aqua park. Lastly, the Mango adults only pool is a white elephant, whilst I had known that drinks were extra I had not appreciated that it was £10 a day each to use the pool. Needless to say it was very quiet but lovely and if they game to same attention to the hotel it would be amazing. Oh and the bus transfer to the city was very good, on time and good value. So there you have it, not the worst but not the best but could be very nice but needs some love and attention over a winter season. Still had a nice holiday though.

La propreté, .le personnel est agréable .La verdure

Cons: Pas d 'aération dans les toilettes dans les chambres, pas d 'attention pour les touristes locaux de la part des animateurs ( piscine activité de jour),la piscine Mango( zen) payante ,une petite amélioration niveau restauration Menu répétitif pas de nourriture local marakkechi

Arrived with an open mind to all the mixed reviews! Firstly the double room is more a single with a sofa bed and two singles pushed together to make a double . Sheets not changed every day ! Don’t get me started on the non existing air conditioning in the 45 degree heat! Did complain apparently got fixed but no change , resorted to opening the windows and door at night! Food is very repetitive but there is something for everyone . Now for the entertainment team , I take my hat off to them they all work so so hard in such heat during the day making a fun environment for all ages ! We only found out whilst there that they have only just opened this hotel up to the English this year so be warned it is very French orinitated which leaves the English a bit left out . Would I return no . Would I recommend no !