Hotel Marrakech Le Sangho Privilege
Chain: Continental Bay
Description
Relax at the Spa
Pamper yourself with a visit to the spa, offering massages, body treatments, and facials for ultimate relaxation.
Exciting Recreational Amenities
Enjoy recreational amenities including a nightclub, outdoor tennis courts, and an outdoor pool for entertainment and fitness.
All-Inclusive Dining Experience
Indulge in international cuisine at one of the hotel's 3 restaurants, with all-inclusive rates covering meals and beverages in various dining venues.
A stay at Hotel Marrakech Le Sangho Privilege in Marrakech (Palmeraie) promises a blend of luxury, entertainment, and culinary delights. Book your stay now for a memorable experience!
Popular Amenities
Free breakfast
Meeting rooms
Full-service spa
Area shuttle (surcharge)
Nightclub
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Golfing nearby
Free breakfast
Nightclub
Safe-deposit box at front desk
Multilingual staff
Full-service spa
Availability Side
Family Room
1 Double Bed and 1 Twin Bed OR 1 Twin Bed194-sq-foot room, furnished balcony/patio with garden views Entertainment - Flat-screen TV with satellite cha...
Guest Sentiment Categories
No sentiment analysis data available.
Hotel Rules
Check-In / Check-Out Policy
Check In
2:00 PM
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and an outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Reviews (100)
Verified traveler
5 years ago
2.0
The property is 20mins out of Marrakech surrounded by building sites that’ll be finished in about 6years. The food is shocking no real authenticity and poor quality ... restraint service (paid for) only chance of decent meal The staff are a mixture half obnoxious furniture pieces the other lovely clear management issues hard to find any information when your there. Had a member of staff proposition my girlfriend. Alcohol water down and little to no real choice on all inclusive massive list of your paying
Francescon
5 years ago
10.0
Chambre propre rien à dire l’hôtel propre également
Renson
6 years ago
4.0
L'hôtel est agréable extérieurement le personnel aussi mais les chambres c'est une catastrophe nous avions des cafards dans la chambre j'ai même pris des photos ,et pas des petits donc déçu est ce que je renouvelerais mes prochaines vacances sur Expedia pas sur du tout je pensais que vous vérifiez les hôtels avant cdt
Verified traveler
6 years ago
2.0
Seule et unique point positif : Notre adorable femme de ménage et l’équipe animation sympathique.
Verified traveler
6 years ago
10.0
place with so much for the eye not to notice. Incredible details, great design ideas for the space inside and outside. This is my third time here and I will be coming back and back again.
Verified traveler
6 years ago
10.0
No complaints about it ,everythimg is good the hotel os huge
Myriam
6 years ago
8.0
Hôtel très beau, un personnel accueillant. Une équipe d’animation au top !! Par contre nous étions surpris a notre arrivé car interdiction de ramener de la nourriture ou boissons extérieures à l’hotel, même pour des bouteilles d’eau la sécurité ne voulais pas nous laisser les prendre ce que trouve inadmissible. Le bar restaurant a l’extérieur face à la piscine nous a aussi beaucoup déçu, on a payer 2 verres et pendant notre repas des abeilles sont rentrer dans le miens je le montre au serveur pour qu’il me la change à ces frais bien sûr mais il ce mit à rigoler alors on a demander une bouteille d’eau gratuitement et à la fin surprise à l’addition ils nous l’ont fais payer ! En résumé bon séjour en général une belle chambre, une très belle piscine et un personnel EN GÉNÉRAL chaleureux malgré ces exceptions 😅
Mahassine
6 years ago
8.0
Rapport qualité prix rien à dire!nous reviendrons!
Verified traveler
6 years ago
4.0
On a été pendant 6 jours. L’etat de la chambre laisse à désirer, il y avait des choses cassés. D’après la Manager, des rénovations ont lieu prochainement. Ensuite, le Wifi est que à la réception et autour de la piscine, ça ne dérange pas, mais dès que 10 personnes sont connectés ça ne marche plus vraiment. Nous avons aussi été déçus du petit déjeuner et des snacks à midi. A par tout ça, l’hôtel en soit est vraiment très jolie, la piscine aussi. Le personnel et les animateurs sont très gentils, ils animent du matin au soir :)
Verified traveler
6 years ago
6.0
Cafard un peu partout Hôtel défraîchit Dommage presque à fuir
Enzey72france
6 years ago
6.0
Nous avons passé une semaine en famille dans cet hôtel dans un beau cadre. Arrivée à l’accueil bien avant 14h mais aucun problème à la réception pour récupérer une chambre (l’hôtel n’était pas complet) avec une hôtesse qui parlait parfaitement le français comme la majorité du personnel. La chambre était propre, ménage fait et serviettes remplacées tous les jours, pas de cafards dans la notre, lits confortables mais quelques défauts de finition: traces de peinture qui coule sur la faïence, prise qui ne tiennent pas, mousseur des robinets qui ne fonctionnaient plus, pas de flexible de douche donc pas pratique pour les enfants,... . Défauts d’isolation phonique de la porte d’entrée de la chambre: on entendait tous les bruits de passage. La restauration était correcte mais peu variée, plats quasiment que marocain mis à part des pâtes et pizzas cuisinées locales, les enfants n’ont pas trop mangé (hôtel fréquenté à 70% par des marocains pendant notre séjour). Attention d’ailleurs: en formule demi pension, pas une seule boisson comprise, 20 dirhams pour une bouteille d’eau et 30 pour un cola et autres, nous avons été déçu de ne pas le savoir à l’avance, on aurait opté pour le tout inclus. Hôtel qui se trouve un peu loin du centre de Marrakech et qui propose des navettes à 30 dirhams aller retour. Piscine correcte mais pas aussi belle quand vous y êtes que sur les photos. Dans l’ensemble, bonnes vacances.
Verified traveler
6 years ago
6.0
Oké hotel, waterglijbaan werkt niet stond gedurende ons verblijf uit.
Emilie
6 years ago
4.0
Salle de bain salle, cafards dans les chambres, nourriture pas top, cafards aussi dans le restaurant... bref je n’irai plus.
Wawa
6 years ago
6.0
trop cher pour le service proposé ! Pas de geste commercial pour les clients qui séjourne à l’hôtel pour la 3 eme fois
Verified traveler
6 years ago
10.0
Very good
Verified traveler
6 years ago
6.0
Le calme et un endroit idéal pour les les familles et les enfants
Verified traveler
6 years ago
8.0
Belle piscine extérieure Piscine intérieure idéal quand l’eau est extérieure est froide Peu de lumunosite en chambre
Sez
6 years ago
4.0
Hotel was really nice. Room was freezing cold and couldn’t get the warm air to work. Gave us 2 single beds when we asked for a double. Hotel is in the middle of nowhere with nothing around it can’t even go for a walk because there is no where to go. Couldnt even go out of the hotel to eat because taxis to the centre where everything is costs 3-400 dirhum Too far away from anything and not much entertainment at the hotel. Food was disgusting an Nothing had any taste not much choice either. No WiFi in the hotel rooms only in the reception an restaurant. Asked at reception for an iron but they don’t have one at the hotel so had to wear creased clothes. Wouldn’t stay here again although the animation team were very nice and friendly and the only ones that actually wanted you to enjoy your time at the hotel.
Verified traveler
6 years ago
6.0
the site is beautiful, but the service is very poor. No shampoo or soap i. the room, Rooms are not cleaned until late afternoon, furniture is dated. the TV and the heater do not have remote. On the other side, the hotel is beautiful and deserves better services to truly make it a 4 star one.
Verified traveler
6 years ago
2.0
Hôtel pas accueillant des regards mauvais ne comprend pas le français donc échanges compliqués la chambre sans commentaire deux petit lis coller pour en faire un grand donc le lit s’ouvre à chaque fois wc boucher avec odeur et un bruit atroce quand ont tiré la chasse restaurant toujours pareil avec les mauvais regards à la carte comme toujours quand ont aiment pas les touristes ont ne travail pas dans un hôtel et ont restent dans son pays
Verified traveler
6 years ago
4.0
Malheureusement cet hôtel a peut être eu son heure de gloire mais c’est bien passé. Hôtel vieillissant qui a besoin de beaucoup d’investissements. Très loin du centre de Marrakech donc pas pratique : navette payante ou taxis coûteux ! Petit déjeuner très limité ! Même pas un jus d’orange pressé proposé au pays des agrumes ! Le seul point qui les sauve c’est la gentillesse de certains membres du personnel. Ceci n’a rien à voir avec un 4 étoiles selon les normes internationales. Sauve qui peut !
Verified traveler
6 years ago
4.0
hôtel très éloigné du centre de Marrakech (10 km) chambre pas entretenu, un seul restaurant dans l'hôtel, buffet qui ne vaut pas les 15 euros demandé. Pas d'animation…
Verified traveler
6 years ago
8.0
Superbe Hôtel, piscine et petit déjeuner royal Une décoration superbe, très classe. Le petit déjeuner est royal, très bien fourni et extrêmement varié. Tout est frais et délicieux. Merci Sangho
Verified traveler
6 years ago
6.0
Kaukana keskustasta hieno allasosasto tosin ei lämmitetty
Verified traveler
6 years ago
8.0
Hôtel sympathique en lui même ,personnel agréable ,a part le cuisiner qui ne voulais pas me faire réchauffer un sandwich acheter en dehors ça départ pour le retour et pas le temps de manger sur place ...petit bémol ,hôtel situé loin de la place jemaa elfna ( grande place touristique ) et pour y accéder mes taxi demande quand même 20 euros pour faire une quinzaine de kilomètres ,ce qui fais un peu chère ...
Verified traveler
7 years ago
10.0
Animation team were fab, as were the bar staff. Would defo recommend the all inclusive option if available as we ended up spending a fortune on food and drinks, would’ve probably been cheaper to go all inclusive. Already looking into going back!
Verified traveler
7 years ago
6.0
The hotel is nice but out in the sticks, it has a very nice swimming pool area with a lovely spa. There is a shuttle bus but only until 3pm so if you want to go out in the evening the taxi is costly.
Tony
7 years ago
6.0
Hotel très correct. Un peu viellissant, meriterait des travaux car il a un enorme potentiel. Tarif peu élevée. Belle piscine avec un tobogan sympa mais un peu vileillissant et fonctionne une heure le matin et un heure l'après mid . Personnel très sympatique et non envahissant. Très bien en qualité prix.
Diallo
7 years ago
2.0
No WIFI in the rooms. WC not clean in the reception Area. Food is not terrible.
Bar
7 years ago
4.0
Nous avons payé une prestation inexistante : un all inclusive qui n'en est pas un (rien n'est inclus : boissons alcoolisées, crêpes, bouteilles d'eau ...). Le buffet est toujours le même, l'utilisation du toboggan n'est possible uniquement 1h et en même temps que le goûter. Coïncidence ??? Le personnel a refusé de nous donner une bouteille d'eau pour notre chambre, les boissons sont servis dans des gobelets en plastique réutilisés ...) / le personnel est peu aimable / le ménage n'a pas été fait dans notre chambre + problème d'eau chaude / il n'y a pas d'activités pour les enfants (à l'exception de la mini disco qui a lieu également pendant l'heure du repas). Nous avons dû changer d'hôtel pendant notre séjour à Marrakech (1 journée de perdue !). Dommage, le cadre et la piscine étaient sympas.
Laila
7 years ago
4.0
I’m surprised that this is a 4. Star rated hotel! It is overrated!!
Verified traveler
7 years ago
4.0
Très belle extérieure mais les chambres sont horrible la propreté laisse vraiment à désiré et le buffet du restaurant n est pas de qualité.
redouane
7 years ago
4.0
this s not a hotel but more like a daycare too many kids .not for cples. the place s kind of old .maybe 40 y or more. i wouldnt recomand it for a cples.by the way the nightclub is a joke. do ur self favor dont wast ur money find another hotel
Omer
7 years ago
4.0
Hotel populaire Pas de wifi dans les chambre Manque d hygiène poussière chambre Aucun équipement dans les chambre manque pommeau de douche ,frigo ,champoo.. Tres grande résonance dans les couloires Groupe de jeunes qui font la fetes .. Les couverts salles Petit dej. Mediocre une fourmilière pendant les vacances J avais loué 6 nuit, J ai résisté 1 jours et demi puis j ai changé d hotel
Chartres
7 years ago
2.0
HORRIBLE!! a évité. Je ne sait pas qui leur a donner 4 etoiles mais c vraiment pas mérite . L'hôtel n'est vraiment pas entretenu les photos sur le site date d'il y a 15 ans aucune propriété et du bruit dans les couloirs jusqu'à 3h du matin. Il n'y a que les jardin qui sont entretenu la clim ne marche pas ni le chaud ni le froid les douches c'est vraiment horrible il y a même pas de savon ou deux échantillons à la hauteur d'un hôtel 4 étoiles. Le petit déjeuner est vraiment à éviter il a des mouches collées partout
Verified traveler
7 years ago
6.0
This is nice resort in the outskirts of Marrakech. The inside area is nice and clean, there is some entertainment throughout the day and in the evening. But a few things should be kept in mind when making decision. Rooms are very basic, requiring some renovation. No toiletries provided, bring your own. No WiFi in the room - only in the lobby and around the pool area. No towels are provided at the pool side. The buffet restaurant is overpriced - 200 MAD/pp. It is a lot better to eat at the small restaurant near the pool, the prices there are more reasonable. The biggest issue is the transportation. Taxi ride to/from resort is costly. There is a shuttle for 30 MAD/pp, but hotel staff doesn't give you all the information about this shuttle.
Nini
7 years ago
6.0
L accueil a chiè surtout les filles du matin le petit dej horrible a 9h30 il coupe les machine plus de cafè plus rien parcontre les animateur tres sympa le meilleur c'est le maitre nageur serviable faut réserve ses place a la piscine tres tot le matin sinon pas de place
SAID
7 years ago
4.0
En general todo bien....lo unico el hotel n a superado mus espectativas.
Verified traveler
7 years ago
4.0
piscine et extérieur agréable mauvaise qualité de la nourriture pas assez de choix au buffet pas de repas marocain très mauvaise qualité des salles de bains : de la rouille, les douches fonctionnent pas, des fuites.... l'hôtel est vétuste, on voit qu'il n y a pas eu de travaux depuis un moment, c'est pas propre décevant !!!!
ChristineDidier
7 years ago
10.0
Personnel très accueillant et se mettant en 4 pour trouver des visites intelligentes et humaines. Dommage qu'il ne soit pas possible d'avoir un repas plus léger pour un coût plus abordable...
Sohaib
7 years ago
10.0
Hotellet er fantastisk, men den ligger lidt langt væk fra centrum, dog var der en minibus der kørte til centrum for omkring 30 dinar tur&retur.
Verified traveler
7 years ago
6.0
El hotel no esta mal falta mas mantener las,instalaciones in buen Estado
André
7 years ago
8.0
Beim dritten Umzug in ein anderes Zimmer, war der Aufenthalt im Allgemeinen angenehm. Die Zimmer sind sehr unterschiedlich - auch von der Lage (manche sehr laut). Die Sauberkeit im ersten Zimmer ließ sehr zu wünschen übrig. Nach meinen dritten Umzug war es ganz okay und ich habe mich wohlgefühlt. Jedoch weiß ich nicht, wie die Sternevergabe geregelt ist. Was mich sehr geärgert hat, weil ich das Zimmer wegen kostenlosem Wlan im Zimmer gebucht hatte, dass es keines gab. Das wurde mittlerweile aber - so glaube ich - auch aus der Beschreibung genommen. Es gibt also lediglich (schlechtes) Wlan in der Lobby. Der Balkon war sehr angenehm. Ich denke, dass ein Umzug nur wegen der mässigen Frequentierung im Winter möglich war, man sollte sich also auf alles einstellen, wenn man dieses Hotel bucht. hier gibt es ein Modernisierungsstau. Die Hotelanlage ist aber im allgemeinen draußen sehr angenehm.
Bryce
7 years ago
10.0
Hotel was nice. Staff were accommodating. Ride into old Medina takes about 15-20 min. Rooms are clean and food is decent. Only downside was lack of wifi in the rooms but having it in common areas forced you to interact with other guests at the hotel which wasn't bad.
cocci
7 years ago
6.0
Obligation de prendre un taxi pour sortir de l'hôtel. Aucun prix affiché... ni pour les repas ni pour les excursions. Demandez le à 3 personnes différentes à la réception vous aurez 3réponse différentes ! Tout se fait selon la tête du client et même le personnel de l'hôtel cherche à nous arnaquer
Verified traveler
7 years ago
10.0
Amazing only the reception people were not helpful at all
Verified traveler
7 years ago
6.0
Quand il y a du monde, ils ont du mal à gérer. Fin d'année pas conseillé.
Verified traveler
7 years ago
2.0
La réception ne répond pas (A partir de votre chambre ou de l'extérieur) Les chambres sont très très minimalistes (mobilier et équipements très vétustes) Le petit-déjeuner juste impossible Si vous demandez quelque chose à la réception (sur place pas au téléphone), on ne vous la ramènera jamais, soyez sûr. Une horreur !
Verified traveler
7 years ago
6.0
Reception staff incompetent and unable to understand English. There was no kettle in the room and no wifi connection in the rooms either. Before we left the hotel they tried to charge us again for city tax which we had already paid on the first day.
Verified traveler
7 years ago
8.0
Nice hotel, with big waterpark.
celine
8 years ago
6.0
Bonne equipe d animation , des choses a revoir dans les chambres dans les salle de bain.
oleg
8 years ago
10.0
Exceptional. The hotel is very good value for money. Very well kept grounds...outdoor and indoor pool...shuttle to and from the centre of Marrakech several times a day...Staff are professional and friendly. I enjoyed everything about my stay there. Marrakech, like every other city in the world today suffers from pollution...staying outside the city is, I found, a smart move. Out in the Palmeria, where Sangho is located, the air is fresh and the vibe is tranquil. It takes about 10 minutes on the hotel shuttle to get to the city.
Renael
8 years ago
8.0
We had a great time , all of the rooms were clean and up to standard, sadly it is about 30 minutes from civilization, luckily the hotel offers a shuttle to the main city for 20 Dirhams, also only pay 150 to get here from the airport!
laurent
8 years ago
8.0
Nous avons passé une semaine très agréable dans cette hôtel, a part des touristes allemands très nombreux et très exigeants ( réservations des transats du matin au soir et réservation des tables au restaurant.......) Personnel accueillant a l’écoute des touristes. Hotel propre. Très bon séjour
caitlin
8 years ago
8.0
De muziek staat in de avond zeer luid en duurt to 23 uur waardoor het moeilijk was om in slaap te vallen! Het eten is er niet lekker en heeft weinig smaak voor de 15 euro die je betaald! Voor de rest was alles goed, de foto’s zijn mooier dan in het echt.
Verified traveler
8 years ago
8.0
Staff was great, pool is wonderful (especially with the heat!), fun activities for adults and kids
Youssef
8 years ago
4.0
Hier een aantal jaren geleden geweest. Het hotel is achteruit gegaan. De airco viel steeds uit in het midden van de dag op het moment dat het het warmst was. Het ontbijt stelde niets voor, weinig keus, koffie was ronduit smerig. Weinig activiteiten.....animatie team voorheen was veel beter. Handdoek service: tegenwoordig moet je borg betalen voor de handdoeken, stoelen bij het zwembad zijn te weinig. Kamers zijn toe aan renovatie, er zaten scheuren in de handdoeken in de badkamers. geen koelkast op de kamers. Gewoon ronduit teleurstellend, dit was voor ons de laatste keer!
Farid
8 years ago
4.0
Accueil des plus catastrophiques, pour ne pas dire aucun accueil. Livrés à nous même pour trouver la chambre permis les centaines sans aucunes indications. Aucunes informations sur le fonctionnement de l'établissement ( restauration, animations, navettes) un personnel excecrabld et désagréable . Vue sur jardin!!!! Vue sur un mur . Pas de frif'go dans les. Galbées et interdiction formelle de rentrer boissons et nourritures de l'extérieur . Animation aucune pour les enfants uniquement pour les adultes? Et chambres très délabrées. Innapropriees pour les personnes avec difficultés de marche , trop d'escaliers et de kilomètres à faire pour se rendre à la piscine. Aucune wifi dans les chambres et quand elle marche uniquement à la réception. Arnaque des taxis qui quand. Oui les demandez à la réception viennent deux heures après!!!!
Verified traveler
8 years ago
4.0
piscine verte durant les deux jours passés dans cet hotel. photos plus belles que la réalité. Les chambres pas prêtes en temps et en heure. beaucoup d'attentes. déçue surtout par la saleté de la piscine.
Nins
8 years ago
2.0
Air conditioner doesn't work properly and I got my towel stolen !!!
deen
8 years ago
6.0
Fantastic pool and surrounding. Staff were polite and helpful. Will definitely return.
Verified traveler
8 years ago
8.0
Problem with language especially English speaking customers
Verified traveler
8 years ago
2.0
The water took an hour to heat up there was no wifi in rooms which meant we had to visit the lounge area any time we needed wifi. Our room was cold and took time warm. On our last night there was loud banging coming from the room above us this disturbed our sleep we had to sleep in the lounge until we were given another room. Staff couldn't understand English so we were misinformed about prices for ironing and other services, the Staff at reception were rude at times and the Pool wasn't accessible due to work being done. No correct sockets in room and no free tea and coffee available there should also be more variety in English tv channels.
Verified traveler
8 years ago
8.0
it was ok
Umar
8 years ago
6.0
Hotel was very far from shops costs about 20 pounds coming and going to the shops. Hotel staff helpful and friendly when they understand English but main languages out there is French and Arabic. Taxi driver all ways over charging always but always better to agree the price of the fare before travelling.
Maricel
8 years ago
10.0
This hotel is completely perfect if you want to skip the crowd city, everything here great they have spa gym two huge swimming pool indoor and outdoor, the food great the people work here great they do their best even hard to them to understand and speak English
Ciara
9 years ago
6.0
Beautiful place but it needs a little more effort from management. The place needs a good wiffi in the reception and all rooms. I came from the USA and my phone doesn't work in Morocco and I was frustrated that I didn't have access to a simple wiffi to stay in touch with my family and friends. All building should have AC inside, when I first arrived i felt hot in the reception building and all doors need to be automatic for people getting in and out and keep the place cool. The gym was closed so does the hot tub which was very disappointing since I was counting on them to relax. I love this sangho but I would comeback until those simple things are fixed and handled. It's a beautiful place other than that. Stuff was very friendly specially the waiter Hicham at the restaurant. He was very nice and professional,
Verified traveler
9 years ago
6.0
We encountered various problems during our stay and will not be using this hotel again
abdoul
9 years ago
6.0
Overall the hotel swimming pool is very good for the kids and the rooms need more cleaning also is no refrigerator in the rooms the breakfast buffet is oky the only comment I can say is the room need more cleaning
Younes
9 years ago
8.0
I did enjoy my stay, I didn't need to go anywhere I have everything inside the hotel
vinod
9 years ago
4.0
Terrible in one word. Very far from town, no basic facilities, dirty rooms, travel.desk that cheats
Anhilator
9 years ago
2.0
Taxis expensive cos hotels far from everything. Rude staff. Wifi don't work anywhere. Outdoor pool freezing
Phillip
9 years ago
8.0
The hotel staff were extremely friendly and helpful. The room was cleaned to a good standard every day. The breakfast buffett was to a good standard. The only problem was the hotel is 20-30 minute taxi ride away from the medina which cost 100 dirham in the day and 150 dirham at night.
Matthew
9 years ago
2.0
Hotel is run down and has definitely seen better days. They blast out Boyzone by the pool from 8.30 in the morning each day, so don't plan on a lie in. Breakfast is not worth getting up for. Stale bread in a country that has some great bread. The worst meal each day was breakfast at the hotel, really dreadful. Wifi is only available in reception and at best is intermittent. At night in winter, the rooms are freezing, as the heating and aircon doesn't seem to work in any of the rooms. There is a lot better a lot cheaper in Marrakech.
Nicolau
10 years ago
10.0
this hotel stays far from the center..but come on 30$ one night double room with breakfast, great place even tough its an old hotel and looks like it needs some renewal in some parts..and breakfast was not so amazing, it totally worth it, it was a 4 stars some time ago but with this price not even a cranky hostel was found.has a great swiming pool..great staff and very quiet and im coming back for a week
khalid
10 years ago
6.0
I like this Hotel but the only thing that I didn't like is that there is no refrigerator in the room.
Adam
10 years ago
4.0
Hotel in the middle of nowhere at least15 miles from the city nothing around the hotel only taxi if you fund them you can't walk outside the hotel a lot of dogs very bad food cold water in the swimming pool
Sharon
10 years ago
8.0
Hi everyone. I'm from Canada and stayed at this hotel for 3 nights this month of September 2015. The hotel is nice and clean and the staff was very useful and available when needed. Do not expect a 5 star room. The rooms are standard and the waTed switches from Cold to hot. However, that's the only thing I can "fault". The pool is simply amazing; we spent all day bathing and tanning and at night went downtown which is a 10 minute drive away. Overall, I was a satisfied client and would recommend it if you plan on spending lots of time at the pool. Sharon
Sonia R.
10 years ago
8.0
We had a fantastic 7 day stay here. Staff were so friendly and interacted with us doing games and classes by the pool and in pool. Housekeeping were also nice and friendly. Room tidy and clean. Beautiful views from balcony. Really miss it.. Taxi drive away from shopping area. Taxi always available outside..
andy
10 years ago
8.0
Really set up for French and Arabic holiday makers, no announcements/information/menu in English so was a bit of a struggle, rooms do not have a fridge or mini bar as advertised
Fatima
10 years ago
8.0
The pool was great.Food was awesome but long line for breakfast buffet.
Delia
10 years ago
8.0
Despite the hotel needing a little TLC, I found the hotel to be very comfortable, staff were very nice and helpful. Food was lovely, lots of variety. Pool bar was excellent. Stayed open from Morning till late, served food throughout the day. Defiantly a good hotel for families, as the kids club is an all day service. Very relaxing. The only downside really as it is in the middle of nowhere, so very little to do outside of the hotel.
Shanaz
10 years ago
4.0
There is a taxi driver named Ali Mohhamad who was amazing provides so much information and gives the best experience where as other drivers one in particular named Omar was constantly trying to rip us off beware! There is a buffet service very bad food really appalling so very disappointed, however the staff and food at the bar by the pool is very nice the pizzas are amazing freshly made and the service is lovely there. Also the bar staff inside are wonderful
Hamz
10 years ago
2.0
Rude staff, slow service, ants in room, no working AC, no irons, leaking AC unit, no available baby cot
Verified traveler
10 years ago
6.0
The hotel includes 2 restaurants and a bar. The breakfast was more than adequate with freshly cooked eggs and pancakes each morning. We did not enjoy the buffet dinner. The eating areas are frequented by flies, birds sitting on foods and stray cats which is far from ideal.The hotel grounds and pool are breathtaking both in their view and cleanliness.The shower is our bedroom released an army of ants which swarmed the bathroom. This was disgusting!!! I understand that during hot months this may be hard to avoid but regardless it is unacceptable for any hotel in my opinion. I complained to the hotel reception who confirmed that this was a common problem and he did not understand why they continued to place guests on the ground floor especially when the hotel had availability on the 1st or 2nd floor. The hotel changed our room but our experience had been tarnished. Overall if the hotel could sort out the ant problem and keep the dining area free from cats/birds/flies then this hotel would be close to a 4 star as the staff (animations team) and facilities are brilliant. However these 'problems' are not small and most western guests will feel put off so I'm afraid at best this hotel is a 3 star with some 5 star aspects and some 1 star aspects.
Verified traveler
10 years ago
2.0
Need to sort out the showers and the wifi
Verified traveler
10 years ago
6.0
The hotel was miles away from the city centre. The staff at the hotel were not forthcoming with information; therefore we spent a lot of time (And money on taxis) trying to find out way around.
Verified traveler
10 years ago
8.0
Good quality swimming pool and gardens. Old room but clean and comfortable. 15-20 min from the Medina, 100-200 Dirhams each journey. Hotel: Good quality-price, good staff, expensive dinner (buffet), not bad breakfast, awesome swimming pool. Excellent for children!
Kamile
10 years ago
6.0
Our first day at this hotel was a bit confusing as we arrived at 2 o'clock and straight after checking in went to find a dining place. All restaurants in the hotel were under construction, except for one which was closed because it was not dinner time yet (7pm).. we were offered to buy snacks from a snack bar, which was not bad at all, so overall it was fine. The major plus for this hotel is a nice and big swimming pool, tenis courts and huge green garden. However the "GYM"... it's hard to find words to describe :D it was a 20 square meter room with 5 'equipment' 2 of which was out of service. Very dim lights, half broken mirrors.. it appeared as the so called gym was there just so hotel could have a 'tick', marking it has a gym. Overal stay was nice, despite the distance, hotel rooms are pretty cheap, but it is evened out by pirces of food and drinks as a dinner for one person costs 15 euros and a cheapest small (250ml) beer 2.8 euros.. If you choose to stay here - go for all inclusive. Otherwise choosing a hotel in Marrakech center would be more worthwile.
Mr Imtiaz
10 years ago
6.0
Very good place to be if want to spend time under the sun and in pool water BUT you won't find anything else at walking distance not even somewhere to eat. All the other POIs are in the main city, for which you need taxi everytime. On my check in I was told that they are sorry to tell me that hotel is overbooked so we will send you to some other place to stay but few strict words made my room available.
Chanine
10 years ago
8.0
For the little we paid for the 4 of us to go, i didn't have much expectation. I would say this is good value for money. Children staff are awesome and really friendly. Pool is great and slide for the kids. Marrakesh town is a 20 minute taxi drive away, don't pay more than 100d in the day and 150d in the evening. We got in and out quite a lot of taxis and very safe. At £250 per head for bed and buffet breakfast and flight…. brilliant deal and highly recommend. NO FIGHT FOR A SUN LOUNGER AND UMBERELLA… VERY CHUFFED
Az
10 years ago
10.0
First Impression is good. Nice and clean hotel and the staff are always very helpfull. Breakfast includes Fresh Ommelettes, Fresh Pan cakes, Fresh mint tea, fresh tea. orange juice, croissants and etc.. But no Toast :( Staying at this hotel feels like the royals. My overall stay in this hotel was 9/10 and only lost a point because people smoke in the lobby area and there was no toast.
Pam
10 years ago
4.0
We found that it was not what we expected. One it was a twenty minute drive from Marrekech by very old taxi's with no seat belts which cost 100 dm each way. There was no shuttle bus either from the hotel. The staff mainly spoke French so English was not used very much and it was very hard to get information out of the staff in regards tours, the wifi did not work only in the secretary's office and it could not be picked up in the reception area. The dining facilities were awful not too clean and it was a very crowded dining area with buffet food which was a fight to get to due to the quantity of people. Seating was just on round tables which you shared with others and getting seating at times was difficult often on very dirty used tables. The prices for the dinners were over the top for what you received in regards quality. I think if we were to go again we would book a place in Marrekech it self and a smaller hotel which one would hope was 4 star.
Verified traveler
10 years ago
6.0
Hotel has no shuttle bus to marrakech . So every round trip is around 15 quid . Pool is great but on two days the water turned green due to algae . They need to take better care of pool as well as maintain the property better . Overall we had a great holiday staff is very friendly and exceptionally helpful . It's great value for money . Do not however give laundry - they do not disclose the prices and they presented us with an exorbitant bill at check out !
Happy
10 years ago
10.0
Very good people good food vegetables I meet interested people friendly you can get everything done for you as soon as possible
Verified traveler
10 years ago
6.0
Average hotel, staff not very helpful or bothered
John
10 years ago
10.0
The hotel is very nice, though showing signs of aging, it would have been a magnificent site in it's heyday. Be prepaired for a taxi ride of about £15 return into the city, each time you want to leave the hotel, as there is nothing nearby... Was only a choice of 1 restaurant which was set price Buffet meal, cost of about £11 per person maybe the other eating options would be open in busier season. Drinks are a little over priced, considering there is nowhere else to buy them from, it can work out rather costly over the week. Suggest buying bulk from shop in city....take your own alcohol from Duty Free before leaving UK The complex is kept very clean with people on the go all the time keeping it so. Would say the place is picturesque with a relaxing atmosphere, except when the Animation team are doing their activities in the pool to music. Information is very limited in the hotel about what there is to do, so make sure you plan before you go.
Dylan
10 years ago
4.0
I arrived at the property at 15:00 after a long and expensive cab ride because the property is not close to Marrakech or Menara Airport at all and I was brought to a room that was not ready. The bed was not made and there was furniture on the bed. The wifi only works in one spot on the property. The hotel telephone in my room did not work, and the television would only work some of the time. I had booked this resort for 7 nights and rescued my holiday by only checking out after one.
qas
10 years ago
6.0
Good hotel but in the middle of nowhere. Taxis are expensive and try to rip you off! Hotel gave us a rubbish twin room first night and wouldn't offer anything in compensation. Nice hotel if 35 degrees. Staff can't speak English. Just a few things to note. And cleaner stole my partners rings. That's all.
qaz
10 years ago
10.0
Very good exprince I would like to go again but to fat from city taxi cast lot
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Marrakech, 40000, Marrakech, MA
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