RIAD KALE POLIS
Chain: Not Available
Description
Luxurious Accommodation
RIAD KALE POLIS offers air-conditioned rooms with private bathrooms and cozy bed linen. The 4-star hotel also provides a shared lounge and terrace for guests to unwind.
Exquisite Amenities
Guests can indulge in massage services, enjoy a continental breakfast, and take a refreshing dip in the outdoor pool. The hotel's 24-hour front desk, room service, and free WiFi ensure a comfortable stay.
Prime Location
Conveniently situated near popular attractions like Bahia Palace and Djemaa El Fna, RIAD KALE POLIS is the perfect choice for travelers seeking both relaxation and exploration.
Book your stay at RIAD KALE POLIS now for an unforgettable experience in Marrakech!
Sentiment Analysis
Friendly staff
Cleanliness
Good location
Excellent food
Popular Amenities
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Ironing service
Massage services
Hammam
Non-smoking throughout
Shared lounge/TV area
Concierge service
Heated pool
Coffee Shop on site
Guest rooms disinfected between stays
Hand sanitizer in guest room and key areas
Availability Side
Suite with Terrace
This suite's standout features are the spa bath and sauna. This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free...
Guest Sentiment Categories
Cleanliness
Clean and well-maintained rooms; the guests found the establishment very clean.
Service
Exceptional service with friendly and helpful staff as noted across multiple reviews.
Location
Excellent location for walking to nearby attractions, highly appreciated by guests.
Room Quality
Room quality noted as comfortable, but some concerns about bathroom privacy and noise.
Amenities
Basic amenities provided; improvements suggested for some aspects.
Value for Money
Overall value perceived as good for the services rendered.
Food and Beverage
Very good meals and breakfast noted, with guests expressing satisfaction.
Overall Experience
Overall stays were memorable and guests expressed a desire to return.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property does not accommodate bachelor(ette) or similar parties. An accommodation tax per person, per night is not included in the price and must be paid at the property.
Reviews (114)
Guillaume
1 week ago
10.0
Superbe accueil !!! Établissement d’une GRANDE propreté. Très bien situé !!!! On adore ….
Cons: R.A.S que du positif
Jean-Marie
3 weeks ago
9.0
Great location within walking distance of multiple places to visit. Close to multiple restaurants. Property offered food and drinks onsite. Breakfast changed everyday. Staff very welcoming and flexible. Great customer service. Hotel manager very helpful and attentive to your requests/asks.
Cons: Not applicable
Paolo
2 months ago
10.0
L’accoglienza e la gentilezza davvero straordinaria!Si respira un aria molto familiare!Ci torneremo!!
Alasdair
2 months ago
9.0
Friendly & helpful staff. Nice spacious room & bathroom. Very Clean. Very Good breakfast. Very Good evening meal on the night we arrived. Very good exchange rate. Good location.
Cons: Organised Taxis were a little bit expensive.
Aniello1
3 months ago
9.0
La atención de todos los miembros del Riad es excelente.Se esmeran en los detalles. El señor Kassimi el mejor anfitrión que he conocido.
Lisa S
3 months ago
10.0
This Riad is within 3 minute to small plaza area with shopping and eating options. It is a 15 minute walk to the main medina. The Riad is very clean and staff are very helpful. Breakfast was huge and delicious including yougurt, fruit, egg, pastry and other bread type options. Always fresh squeezed OJ. Even on our early start days they privided us with a breakfast to go. The small dipping pool does not have a ladder and I did not want to chance getting stuck. Rooms are good size. Water pressure not the best but not the worst. We had them meet us at the airport. It was $50 but he waited for us as our flight was late. May have been hard the first time. I would use this Riad should we visit Marrekesk again. I would recommend the restaurant Mahla which is near the Riad. Also the small plaza is where tour groups will meet you.
yurena
3 months ago
10.0
Muy buen trato y muy centrico
philippe
3 months ago
9.0
Jardins Majorelle Les activités extérieures montgolfière et parapente...
Cons: Les scooters et les mobylettes dans les souks
MTHBD
3 months ago
6.0
L'accueil d'Anne-Marie, l'amabilité et le dévouement de tout le personnel. Les bons et très copieux repas. Le calme dans le Riad et le chant des oiseaux au réveil.
Cons: Pas de vraie salle de bain à part entière et fermée (douche ouverte dans la chambre avec miroir en face qui ne laisse place à aucune intimité). Il serait bien de le préciser dans le descriptif de la chambre sur booking. Pas de TV dans la chambre, pas de piscine.
Carole
3 months ago
7.0
La gentillesse du personnel La décoration
Cons: Climatiseur bruyant
Stéphane
4 months ago
10.0
Moment hors du temps dans ce riad traditionnel. Tout était parfait. Les massages sont exceptionnels Et que dire de la gentillesse du personnel ! On se sent comme à la maison tout en étant traité comme des princes.
cedric
4 months ago
10.0
Tout était parfait ! L’accueil, le personnel, le Riad , la Psicine, la restauration, les services proposés, kassim le patron est adorable …. Nous reviendrons merci pour tout et pour votre accueil
CARMEN
4 months ago
9.0
El riad Kale Polis se encuentra ubicado a 5 minutos de la plaza Mellah. Tiene una ubicación excelente para poder visitar todo a pie. Es bonito, acogedor y muy limpio. Personal profesional y amable. Buen desayuno. Te aconsejan y ayudan en lo que necesitas. Muy agradecida a la persona del riad al señor responsable, nos acompañó a las 2 de la madrugada a la plaza donde nos esperaba el taxi. Zona muy segura. Si volvemos a Marrakech repetimos. Cozy riad, great location, good breadfast, great staff. I recommend 100%. Merci monsieur
Cons: All perfect . I recommend it 100%. El riad Kale Polis se encuentra ubicado a 5 minutos de la plaza Mellah. Tiene una ubicación excelente para poder visitar todo a pie. Es bonito, acogedor y muy limpio. Personal profesional y amable. Buen desayuno. Te aconsejan y ayudan en lo que necesitas. Muy agradecida a la persona del riad al señor responsable, nos acompañó a las 2 de la madrugada a la plaza donde nos esperaba el taxi. Merci monsieur
Elena
4 months ago
9.0
La zona
Cons: La ducha no iba bien del todo
Zainab
4 months ago
10.0
Prachtige service een aanrader 😍
Cons: Alles was perfect!
michel
4 months ago
9.0
Philip
4 months ago
10.0
I really enjoyed my stay here. All the staff were very helpful and welcoming. I would highly recommend this Riad if you are staying in Marrakech. All in all, 10/10.
Patrice
4 months ago
10.0
Un accueil chaleureux, le Riad est très beau, ça nous a surpris ! Waou c’était top !!!
Marlène
5 months ago
9.0
Très bon accueil dans un établissement très bien situé dans la Médina, quartier du Mellah, à 200 mètres de la place des Ferblantiers. Chambre triple confortable, bien meublée et fonctionnelle. Très bonne literie. Produits douche (+ lait corporel) à disposition de très bonne qualité ! De copieux et très bons petits déjeuners servis par un personnel discret et aux petits soins. Le petit plus : une petite piscine pour se rafraîchir et une belle terrasse en roof top ! Nous recommandons vivement !
Cons: La qualité des portes de chambre pourrait être améliorée pour en amortir le bruit (ferme-porte automatique) mais relativement calme dans l’ensemble.
Abdellah
5 months ago
8.0
Kiliane
5 months ago
10.0
Nous avons passé un séjour inoubliable au Riad Kalè Polis, situé dans une ruelle calme à deux pas de la médina. L’emplacement est idéal : la place Jemaa el-Fna est à 10-15 min à pied, via une traversée des souks vivants et dépaysants, parfaite pour découvrir l’ambiance locale. Le riad offre une atmosphère paisible. Les chambres climatisées sont impeccables, avec une literie confortable et un linge de maison (lit et toilette) toujours propre et renouvelé, digne d’un service hôtelier. Les petits-déjeuners, servis dans la cour intérieure, sont copieux et variés, mêlant produits marocains et occidentaux, avec des changements chaque jour. L’accès à la piscine, libre jour et nuit, est un vrai plus pour se rafraîchir ou se détendre à tout moment. Anne-Marie, la gérante, est agréable et professionnelle. Cherkaoui, le responsable, a veillé à ce que tout se passe bien, avec bienveillance et d’excellents conseils. Le personnel est discret, attentionné et toujours souriant. Un grand merci à toute l’équipe. Je recommande vivement ce lieu et reviendrai sans hésiter.
Rafael
5 months ago
9.0
Marie
6 months ago
10.0
La propreté impeccable Personnel très gentil
Cons: L’accès
Alejandra
6 months ago
10.0
Un lugar maravilloso en el corazón de Marrakech. La comida es deliciosa y el trato del staff excelente. Altamente recomendable ;)
Peter
6 months ago
9.0
Very pleasant place ,full of local character .The people who work there are very helpful and make you so welcome !! A special big thank you to the gentleman who works a night shifts & breakfast time ( sorry , but I cannot recall his name right now) who did not speak much of English, but was always so helpful ,smiling & trying his best to communicate with us to make our stay more pleasant & trouble free. The location is just great too ! If we would ever go back to Marrakesh we would certainly like to stay there again !
Cons: Everything was fine but the breakfast could be a little more varied from day to day -that is why I give 9 not 10 points.
Mohammad
6 months ago
6.0
The property is located in an alley not accessible by cars, we had to pay the Taxi driver to help us carry the luggage. The property is a simple B&B rather than a hotel and everything (even a bottle of water) is more expensive than the airport or on the plane.
Fabrice
6 months ago
10.0
Devjani
6 months ago
6.0
The host was great—very responsive and attentive, ensuring our stay was comfortable.
Cons: On the day we arrived, the room assigned to us had a broken air conditioner. With temperatures reaching 37 degrees, it was unbearable, and we couldn’t sleep at all that night. I had to file a complaint with Booking.com, after which the host arranged a different room for us. Unfortunately, by then, we had already lost a night’s sleep. The owner initially refused to acknowledge that the air conditioning wasn’t working. For a triple-sized room, the AC provided was clearly underpowered—less than half a ton. We even had to request a fan. The rest of the stay was fine.
MARIA GLORIA
7 months ago
8.0
El desayuno no es como el que está en la foto de la web, mejorable, el wc, hacía ruido, el personal muy amable
Shaunda
7 months ago
9.0
nada
7 months ago
10.0
It really felt like Home The accommodation, to cleanness The staff are super friendly and always helpful I had my dog with me and she felt like Home also. Also the designs and the Moroccan themes Everything was really nice
Tumelo
7 months ago
10.0
Safe and conveniently located. Reconsider breakfast options
Ajit
8 months ago
10.0
What a great experience it was to stay at the beautiful Riad Kale Polis. We arrived a little early and Anne-Marie and the team were so welcoming with their hospitality. The room was perfect and clean ; a lovely spacious bathroom, beds were comfortable - maybe could be a bit more spacious but we didn't spend much time in the room. Lovely rooftop terrace with a plunge pool - although we couldn't get the jet streams to work. No Biggie. Really close to the local square , where there are lots of amenities, restaurants, bars. The downstairs courtyard area was a great place to have breakfast and just hang out and relax. Thanks to Anne-Marie & the team for your superb hospitality. I'd recommend this place to everyone
Fatima
8 months ago
10.0
The property is very nice and clean.
Cons: I don’t have any negative comments to make
Fiona Isabella
8 months ago
10.0
Where to start….my husband & I have just spent a fabulous week at Riad Kale Polis. The staff were all amazing especially Omar & Ann Marie. This Riad was immaculate & so clean. Breakfast was delicious every day & consisted of a glass of diced fresh fruit, yoghurt, Seville orange juice & then a plate with either three or four options from toast, pastries & omelette. This changed daily & were all amazing. This was accompanied with freshly made coffee. There were snack & dinner options available. We only ate there once for an evening meal as we like to experience different restaurants. That said the meal we received was delicious & could not be faulted in any way. I would highly recommend staying at this Riad - the area is quiet & yet so central. It wa only a 10 min walk (max) to the main medina. We went on quite a few excursions & we were met each time at Tinsmiths square literally a two min walk from Kale Polis. We never usually go back to the same place twice but feel this may be an exception to our rule.
Ziggy
8 months ago
9.0
Khaldoon
9 months ago
10.0
Place was really nice, convenient and hospitable. Close to the famous souk and other amenities. Easy to walk around and explore some of the history Marrakech has to offer too. All in all, a very central base to enjoy the city.
Marta
9 months ago
10.0
The owners of the place were very helpful and friendly. Omar, one of the staff was exceptionally helpful and very nice. The Riad KP is beautiful.
Moataz
9 months ago
10.0
The staff and the management were so friendly and helpful, thank you Mr Sharkawy!
Laurent
10 months ago
10.0
Très accessible, bien situé, comfortable. Nous avions également une soirée et un échange très informatif avec les propriétaire, que npus saluons chaleureusement
Tijs
10 months ago
10.0
Ellen
10 months ago
8.0
Great location as it was quiet and only 10 - 15 min walk to the main square or even shorter to some of the palaces. Omar was very helpful and attentive. The room was spacious and breakfast had small variations every day. Delicious orange juice and fruit salad.
Cons: The swimming pool on the roof terrace was in a corner and enclosed in (Retractable) glass). Not sure how much sun you would get there. There were only 2 sunbeds and they were located on top of a steep spiral staircase. Would not be able to go up there if you are not nimble and slim. There were some nice tables and chairs on the "lower" roof terrace, but the view is over rooftops and the palace walls, so not ideal for watching the sunset.
Amina
10 months ago
10.0
Adrian
10 months ago
9.0
Evelyn
10 months ago
10.0
Friendly and helpful staff, excellent location, clean and a great breakfast!
Pia-elisabeth
10 months ago
9.0
We loved to stay there, it was a central and cozy neighbourhood, the staff fulfilled all our needs and were so friendly We can highly recommend this beautiful Road
Brown
11 months ago
10.0
The location was central to many tourist activities, including restaurants, night market, souvenir shops, and tourist attractions such as old castles
Cons: Everything was AMAZING!
Rukhsana
11 months ago
10.0
Location was very good, staff were very friendly and kept asking if we needed anything else. Facilities were very comfortable and clean.
Ketty
11 months ago
10.0
Merci à Anne Marie et Omar pour leurs gentillesse et leurs accueils. Nous avons passé un agréable séjour au Riad qui est très bien situé . Nous avons apprécié le calme des lieux et la proximité avec les sites magnifiques de la médina. Dommage que le Hammam soit en travaux
Deborah
11 months ago
10.0
The breakfast was thoughtfully prepared. Very nice.
Cons: I enjoyed my stay
Lionel
11 months ago
8.0
Great Raid close to everything you need to see. Staff very friendly and excellent service, especially Anne-Marie who was super helpful. Breakfast was also very good.
Cons: There wasn’t anything not to like.
Charles
11 months ago
9.0
Smith
11 months ago
10.0
It was very quiet and removed from the chaos. The staff was very attentive. It was clean and beautiful.
Cons: The only small thing is we thought there would be a functional jacuzzi on the roof, and it was there, but it was not heated, so we did not end up going in it. It was unclear but it seemed maybe they only had it on in the summer?
Poley
11 months ago
7.0
Location
Cons: Noise
Roopinder
11 months ago
8.0
Staff were fantastic especially Omar! He went above and beyond to make us comfortable including giving us a breakfast snack early before breakfast hours!
Cons: Shower didn’t drain that well and water would accumulate. The fridge in the room should have a sign saying you will be charged. Water should be complimentary. Also we opted not to have our rooms cleaned on a daily basis and didn’t have the full breakfast for 3 days, we could have been given a pass on the sprite and water but minor point. Also I would suggest giving new guests a quick orientation of the room.
Abdessamad
11 months ago
1.0
The room was like being in prison cell so dark and horrible, no tv in the room no shower screen no towels on arrival, no facilities to have cup of coffee or tea in the room and the whole experience was like nightmares, we stayed for one night and we had to find somewhere else next day , basically we have been robbed with our money, shame on booking.com for recommending such a place .
Cons: Everything to do with that place was a disaster I am afraid to say .
Carolyn
1 year ago
8.0
Great location and a lovely riad. Tucked away so relatively quiet but still close for attractions, souks, restaurants etc. The team were all super helpful and friendly.
Cons: Prices for trips etc expensive via the riad compared with travel agent or booking direct. Very steep narrow spiral staircase to the upper deck of the roof terrace.
Greg
1 year ago
10.0
Dianne
1 year ago
10.0
When staying at this road you are made to feel at home and part of the family. Rooms are a good size; beds are comfortable and the desk was useful. Breakfast was tasty and they endeavoured to provide foods to suit each guest. Presentation and variety of food was lovely. Great appreciation to Meryam for her kindness during our stay. Also many thanks to Omar was always friendly and attentive. A wonderful location… so handy!! Overall; a great place to stay!
Lin
1 year ago
3.0
Whole place was clean. Location was good.
Cons: 1. We wanted a quiet and peaceful new year eve as had early flight to catch, however our room was on the ground floor, just next to the kitchen and the dinning tables in the hall. It’s only 1 meter away from our room to the dinning tables so we clearly couldn’t rest until 1am as it was new year eve and people laughing and talking loudly all night. 2. Breakfast was horrible, there was almost nothing to eat, no eggs no juice, only coffee, few bread, honey and tiny cheese.. 3. No lock for the room.. owner told us it’s safe and we could trust her.. I wouldn’t take the risk
Desmond
1 year ago
10.0
The Riad was very comfortable- a home from home. It is beautifully decorated with super facilities and we enjoyed a lovely breakfast every morning. Breakfast was provided even when we had to leave on early morning excursions. Maryam , Omar and staff went above and beyond to make us feel at home. I really have to compliment both Maryam and Omar. They were very engaging, friendly and helpful. Nothing was a problem. We had a delicious dinner on one of the nights - the best meal we had in Marrakech. Don't miss it!
Cons: It is a beautiful Riad in a great location - nothing to dislike.We were able to walk to all the sights easily.
Hong
1 year ago
10.0
Phillip
1 year ago
10.0
The staff exceptional
Cons: The side streets locations
PHILLIP J
1 year ago
10.0
If you look beyond the side streets the RIAD Kale polis is an amazing stay with wonderful family Oriented Staff!
AUDREY
1 year ago
10.0
Un Riad vraiment extraordinaire avec une équipe vraiment aux petits soins. On s’y sent comme à la maison. Très bien situé pour parcourir Marrakech à pied. Endroit vraiment calme et reposant loin de la foule. En deux minutes vous accédez à la place des ferblantiers. Proche de tout, vraiment très plaisant. Un grand merci à Mustapha Myriam et Ischam pour leur gentillesse, leur dévouement et leur professionnalisme. Je reviendrai sans aucun doute au Riad Kalé Polis lors d’un prochain séjour à Marrakech.
Qiang
1 year ago
10.0
Mark
1 year ago
8.0
Central location but just away from the main hustle and bustle. Staff very friendly and helpful.
Cons: No issues. We visited off peak while it was quiet.
Jen
1 year ago
10.0
We had such an amazing holiday here! Both Mustapha's made us feel so welcome and a part of the family during our stay. The Riad is lovely with a beautiful rooftop area and and nice cold pool as well. Mustapha the manager was great at suggesting and organising day trips and excursions throughout our time in Marrakech while Mustapha the attendant was so helpful and kind and our son has made a friend for life! The location was amazing and just a short walk away from everything we needed. Riad Kale Polis helped us create such amazing family memories of our time in Marrakech. I'm sure with the way our kids talk about this place they will be back someday again!
Cons: Nothing.
Rpp01
1 year ago
8.0
Beautiful inside the courtyard. Room was wonderful. Mustafa, the reception guy, was so helpful and welcoming and nothing was too much trouble for him. Nice surprise to find the fabulous breakfast included in the price.
Cons: Thiight we were offered a complimentary coffee on arrival only to find out had to pay for it the next day: just changed the moment. The meal was really not great and the wine expensive amd no water is complimentary. Taxi to the airport was way overpriced but easy as the Riad booked it and then helped us with both our bags, so helpful and guess worth the extra cost.
Enrique
1 year ago
10.0
The staff were very helpful, nice, friendly. The Riad was very traditional, beautiful and charming. The location was perfect.
Cons: Nothing we didn’t like about it.
Flavio
1 year ago
7.0
Miriam was a great host. She helped us with all our issues and was very supportive.
John
1 year ago
10.0
Very comfortable and great location
Adriana
1 year ago
7.0
It's a beautiful and well located Riad, peacefully and with all the necessary for a family. Small pool in he rooftop to relax. Staff was helpful and trying to give us the best experience.
Cons: Overpriced (food, stay and plans, for those we payed half through Booking, as well as for taxi). WiFi not too good in some areas. Cleanliness could be improved.
Angie
1 year ago
9.0
It was so peaceful there and I loved the rooftop pool and lounge. Miriam was so welcoming and really helped direct me around the town giving me a map. The welcome afternoon tea was a lovely touch and meant a lot to this one hot and tired traveller. She also booked an airport transfer which was very relaxing.
Cons: It was a bit tricky to find as the gps on my phone wasn't working and you could not drive a car up to it. Though once I found it (3 minute walk from road) it was a delightful and romantic location away from the hustle and bustle.
Fatima
1 year ago
10.0
Very good
Hugo
1 year ago
8.0
Matthew
1 year ago
10.0
The staff were truly amazing and nothing was too much trouble. The riad soon felt like home with everyone being respectful of the peace and that exuded from the experience. The rooftop terrace is a tranquil haven from the hubbub of the Medina and perfect for quiet reading, sunbathing and relaxation. The location was perfect too and always just a gentle stroll from everything you'd want to experience in Marrakech.
Seraphina
1 year ago
10.0
We had the most fantastic stay at Riad Kale Polis. Everyone is very welcoming, friendly and helpful and was attentive to our needs. We were welcomed with Moroccan mint tea on our arrival and throughout our stay they answered our questions and were so kind and helpful. I stayed in the Riad on my birthday and they very kindly left a sweet box of biscuits in the room - details like this when staying in a hotel are wonderful. It felt so homely and comfortable. It also felt very safe and secure. The room was a great size and the beds were comfortable, the breakfast that is included was lovely and the communal spaces on the rooftop and in the courtyard were wonderful. There was a nice, small pool on the roof which was great to dip into and cool off from a day spent in the sunshine. The location of the Riad is fantastic - a very short walk from the Bahia Palace, El Badi Palace and Saadian Tombs. It is also a short walk from the souks, Jemaa El-Fnna Square and Koutoubia Mosque. We also did two trips with Get Your Guide and the pick up location is at the roundabout at the end of the street. It is an excellent location and extremely convenient. The Riad itself is peaceful and calm. A great place to rest and recuperate from the hustle and bustle which is just outside. I would highly recommend staying at Riad Kale Polis, it felt like a home away from home and we thoroughly enjoyed our stay. A huge thank you to the wonderful team who made our trip so special!
Kathar
1 year ago
10.0
We couldn't have had a better placed Riad. Our hostess was extremely kind and accommodated us so very well. It was my daughters birthday and they made her a delicious cake to celebrate. I cannot reccommend this riad enough. Only minutes from the Ferblantiers square and a 5 minute walk to Place Jamma el Fnaa, amazing position, quiet and friendly people living in the street. We had restaurants and shops in Ferblantiers and ate and took cocktails in several of these. Service and prices were excellent.
Cons: Nothing negative at all, it was brilliant.
Kattar
1 year ago
8.0
The staff is adorable and very helpful
Cons: A little bit too expensive for the area. Design of the place can be improved.
Andrea
1 year ago
10.0
Everything
Cons: Nothing
Luzella
1 year ago
9.0
Eliana
1 year ago
10.0
Brian
1 year ago
8.0
The location and cleanliness
Cons: The limited range of alcohol and the high price.
Adam
1 year ago
10.0
Amazing location. Very peaceful and just on the edge of everything. We could walk to all the tourist spots and souks. Staff were super. It’s super clean. Large rooms. A little oasis. Abdou was very attentive on the terrace for drinks and breakfast.
Cons: The ONLY negative I can find is that I had a “firm” massage, which was the most expensive thing of the entire vacation, and she had no idea what to do. She needs training; plus motivation (only using one hand much of the time, and talking to her colleague).
M
1 year ago
9.0
Anne Marie, the manager, and her team were exceptionally accommodating. Someone was always available to help and give advice when needed. We did have an issue which was duly compensated. All the staff were very welcoming and very friendly The location was fantastic as it was round the corner from Bahia Palace and a short walk from Jemaa el fnaa. Catching a taxi was also relatively easy, and the local shops were also good for food and gifts. After staying in both hotels and villas on previous visits, the experience of a Riad felt a little more personal. The Riad and the rooms were cleaned every day. Our beds were made, and towels were replaced every day. We decided to have our first meal at the hotel as it was dark when we got there and wasn't sure about going out until daylight. It was cooked fresh and was the best tagine we had during our stay. The breakfast was lovely with a varied selection every day. The traditional pancakes are my favourite and could eat them every day. The team happily served breakfast on the terrace, which was beautiful, especially with the weather this time of year. This trip was the first to Marrakech for my friends, they all loved the whole experience. Other than a technical problem with our shower, we had a lovely stay.
Cons: As this was my first stay at a Riad, I didn't realise that the pool was small. The pictures didn't give a true sense of the size. Rather than a pool of this size, it would have been more welcoming to have a spa. It would have been a perfect way to relax after an eventful day. As a Muslim, ablution (spiritual cleansing before prayer) is vital in our routine, it was disappointing to see that there was nothing to facilitate this in any place that I stayed especially as Morocco is a muslim country. I understand the Riads are normally tucked away in the small streets of Marrakech, but it would be easier for travellers if it could be clearer from the main roads as the general public found it difficult to give directions without the maps.
Ricardo
1 year ago
8.0
It is a charming, traditional, and cozy Riad. The staff were friendly; in particular, Abdu was very kind and always helpful whenever we needed something. Overall, it was a pleasant experience, and I recommend this Riad.
Cons: Water supply with low pressure on bathroom.
Arkadiusz
1 year ago
10.0
Our room was nice and clean. The riad is very quiet, and the location is great. It is only five minutes walk to Badi Palace, Bahia Palace, Mellah and Slat Al Azama Synagogue from there. It takes about ten minutes to Jemaa el-Fnaa along Rue Riad Zitoun el Kdim. The staff are all lovely and breakfasts are very good. Good facilities. We will choose this riad again if we are ever back to Marrakech.
Cons: Nothing
Aldin
1 year ago
10.0
Siu
1 year ago
10.0
Excellent room, clean, well organised and very good breakfast
Cons: Nothing… maybe some spare usb plugs would be good (honestly a minor suggestion)
Krzysztof
1 year ago
8.0
Good location - walking distance to all main attractions, just next to big square with multiple shops and restaurants. Tasty breakfasts, even though the offer was almost the same every day. Quiet and peacefull place. Riad was very clean, room has been cleaned in details every day.
Cons: WiFi signal was strong, but every now and then it used to disconnect and you have to establish connection from zero. The drain in the shower wasn't 100% efficient, after few minutes water was starting to overflow and you had to make 15 minutes break, so the water level goes down.
Erin
1 year ago
10.0
Super clean and comfortable. Very nice staff, wonderful breakfast. Quiet location but very close to restaurants and the market
Sarah
1 year ago
9.0
We spent four lovely nights at this Riad in the Medina. It’s location is brilliant with its walking distance to many tourist attractions including Badi Palace, Bahia Palace and Jemaa El Fna Soul Markets. The staff were caring and attentive to all of our needs, kindly welcoming us with Morrocan mint tea on arrival. Rooms offer a book detailing information about places to visit while in Marrakesh and the opportunity to book excursions to the desert through the riad which was extremely helpful. The breakfast was traditional and tasty with great service by the team. Thank you to To Anne Marie, Rachid and the rest of the team for an amazing stay ⭐️
Cons: Facilities (e.g. pool) could’ve been better but for what you pay for are still good!
Valentina
1 year ago
10.0
M
1 year ago
10.0
Everything. Staff, food, ambience, location and host An Mariam.
Cons: Nothing
Ólöf
1 year ago
10.0
Pedro
1 year ago
9.0
Mariola
1 year ago
9.0
Friendly staff
Cons: Nothing
Michael
1 year ago
10.0
The staff were fantastic and couldn’t help out enough .The manager Anne Marie is a great laugh . Will defiantly return x
Cons: Nothing
Austin
1 year ago
10.0
The property was fun and well located. The staff was very friendly and helpful! The breakfast was very good. It was a pleasant stay and the staff played a big part in that.
Zackeria
1 year ago
10.0
Stag were great. Lovely stay and close to main areas
Cons: There was water damage from the rain in the room
Tamas
1 year ago
6.0
friendly staff, good location
Cons: the room was musty as one of the walls and partially the ceiling was totally dump.
Hesham
1 year ago
9.0
Anne Marie our host was lovely and the staff were all very helpful. Location was perfect near gamee el fanaa The Terrace seating was great Internet was pretty good
Cons: nothing
Sibeal
1 year ago
10.0
Friendly staff and location great to see the sights. Breakfast was great and flexible with nothing we asked for being a problem. Excellent
Cons: Nothing
Miguel
1 year ago
10.0
Everything: The service, attention, flexibility, care. Of course, the breakfast and location. Quietness. Beautiful and clean place.
Angelica
1 year ago
10.0
Très bon séjour dans le riad Kalé Polis, personnel à l'écoute et serviables, possibilité de réserver des expéditions, séances de spa etc.. Nous reviendrons avec plaisir !
Andrew
1 year ago
10.0
The breakfast was a traditional local meal served very nicely. The staff were so friendly and helpful and arranged all our site seeing trips. It was a real pleasure to stay with Anne Marie and her staff. They were so kind and welcoming. We had a great time. We felt we had made real friends there, we will miss the hospitality and big laughs. My wife really appreciated the massages, which was indeed excellent and helped her knee arthritis. We loved the beautiful traditional furniture.
Cons: The room was lovely, but it would've been good to have somewhere to put our suitcase.
C.c.
1 year ago
10.0
I loved the staff who were incredibly helpful and kind, especially one of the men working there who prepared a little breakfast before we left for the desert at 7.30am (he told us his name, but I forgot). He helped us carry our suitcases to the Place des Ferblentiers and also went back to the hotel to get his cellphone to call our driver who was late. Regarding the place, it has been renovated and the rooms are comfortable, very clean, decorated in a simple, elegant, Moroccan style. The beds are really comfortable and another thing we liked a lot was that there was not any noise during the night. It is located about 15 minutes from the main square near the Badi Palace. I recommend this place 150%!
Cons: Nothing really, but it may be a bit difficult to find.
Lorien666
2 years ago
10.0
This place was amazing! We were offered some tea and biscuits upon arrival - room was very cozy and nice and spacious. They even had a small minibar! I would definitely recommend to visit Riad Kale Polis!
Matthew
2 years ago
10.0
Great location, friendly staff and comfortable room. Not in the middle of the souk, but an easy 10min walk with many shops on the way.
Diletta
2 years ago
10.0
I highly recommend this accommodation. The personnel, Anne Marie, Younesse and the owner were the kindest people, professionals. Every service they offer worths the money you’re spending. Rooms, bathrooms, rooftops and common areas are very pretty, spacious and equipped with anything a costumer might need. They arranged a taxi-shuttle which took me to the airport at 4 am and even worried about preparing a little breakfast before leaving. Too bad my stay has been so short. I will definitely go back when I’ll happen to visit Marrakesh again!
Gerald
2 years ago
10.0
The riad is located in a quiet, narrow alley and is about a 5-minute walk from El Badi Palace and about a 15-minute walk from Djemaa El Fna (central market square). There are several (inexpensive to medium-priced) restaurants in the neighbourhood. The riad is not a historic building. It has been extensively renovated and the rooms, bathrooms and facilities are new. The furnishings and ambience are in Moroccan style. Without being overboard. The riad was only recently opened (October/November 2023), has a roof terrace with loungers, a (whirlpool) pool and a hamman. The breakfast is typical of the country, and the kitchen is happy to fulfil any additional wishes. The staff is a heart of soul: friendly, courteous, super-helpful and always in a good mood.
Jan
2 years ago
10.0
Very friendly staff
Nigel
2 years ago
8.0
Clean and fresh. Very quiet