InsiderInns - Get Closer to the Dream

Charlotte

1 week ago

10.0

How spacious it was, there was always seats and sunbeds available in the restaurants or inside the hotel

Annie

1 week ago

5.0

The hotel was lovely

Cons: As a non drinker I asked the reception to order some non alcoholic beer as the last few years this has been available at ever hotel I have been to and if not they have ordered it in. I was advised that I could purchase at the supermarket

annick

1 week ago

10.0

Mathieu

1 week ago

10.0

Ilham

1 week ago

4.0

Renata

1 week ago

5.0

OGRÓG,DUŻY BASEN,OBSŁUGA

Cons: JEDZENIE ,MAŁY WYBOR MIĘSA,ŻLE DOPRAWIONE,MAŁY WYBÓR OWOCÓW .RYBY OKROPNE,

Navigator36172876776

1 week ago

10.0

Lovely few days stay here, great hotel with amazing Animation (activity) and catering teams who worked tirelessly. Cleaners did great job of the rooms with extra decorations and photography team were brilliant - special call out to Mohamed!!! What a great hotel.

Carlos

1 week ago

9.0

Mairéad

1 week ago

7.0

Beautifully manicured and very clean. Staff were very nice and food in general was good, if not overly repetitive. Lunch and dinner was pretty much the same thing.

Cons: Some areas could do with updating, like the balcony timbers, we also had a cracks sink and a nail sticking out of the floor but it did not affect our stay.

rachid

2 weeks ago

9.0

Tout le package.

Cons: RAS

Ines

2 weeks ago

10.0

Personnel très sympathique, toujours disponible et accueillant. Une mention spéciale pour l’accueil du personnel lors dès repas qui es vraiment toujours au petit soin. Les animateurs également toujours au petit soin.

Isabelle

2 weeks ago

2 weeks ago

9.0

Good facilities all round. The highlight are the animation team. Matts and the team were amazing. Thank you all.

michael

2 weeks ago

9.0

Vanessa

2 weeks ago

9.0

la qualité du service était top. la disponibilité du personnel était parfaite.

Cons: La robineterie était un peu veillot, et l'animation pour les plus petits devraient être plus développer.

Jens

3 weeks ago

10.0

Eine tolle Anlage - super freundliches & hilfsbereites Personal - toller Service - immer und überall sauber. Die Lage ist top um der hektischen Stadt hin-und-wieder zu entfliehen - der Bus-Shuttle-Service in die Medina ein absolutes Pro-Argument.

Cons: mehr von einer solchen Anlage zu fordern, wäre typisch deutsches Meckern ;-)

STEPHANIE

3 weeks ago

5.0

Le hall de l’hôtel & le Salon/bar, c’est le seul endroit qui vaut 4 étoiles !!

Cons: Pour notre deuxième séjour à Marrakech on souhaitait un hôtel dans la Palmeraie pour passer qques jours de détente en famille. Nous avions déjà séjourné au RIU de Taghazout au Maroc et avions été enchanté. Nous avons donc réservé le RIU Tikida Palmeraie en ayant quand même noté qu’il avait 4 étoiles et non 5 comme celui de Taghazout. Mais malheureusement avec tte honnêteté ce ne fût que des déceptions!! Chambres très vieillissantes, restauration très passable, personnel pas aimable.. le rapport qualité-prix n’est pas là. Très déçus, nous ne réserverons plus dans cette chaîne d’hôtels.

mohamed

3 weeks ago

9.0

Exelant

Abdelhaq

3 weeks ago

5.0

Kate

3 weeks ago

10.0

duarte

3 weeks ago

8.0

KEHINDE

3 weeks ago

10.0

Very clean, good staff, very safe

Cons: The food not very great

Hasna

3 weeks ago

10.0

927glendaj

3 weeks ago

8.0

My daughter and I had 6 days here. The rooms were perfect for a mother and daughter sharing. Super comfy large beds . Lots of room. Loads of sun beds, grounds lovely. We used it as a base to go into Marrakech. Free shuttle great. Breakfast and lunch great. We went out for dinner a few times. The staff were absolutely amazing- literally could not do enough for you - a small tip is hugely appreciated. The animation team are all lovely and don’t hassle people. Special mention to Fadel at breakfast who remembered our tea order and rushed to serve us . Overall a great stay - thanks to all the very hardworking staff x

Youssef

3 weeks ago

7.0

Laura

3 weeks ago

7.0

Ibnzaydon

4 weeks ago

9.0

Bacart

4 weeks ago

8.0

Rien à dire.restauration top et chambre très confortable

Hanane

4 weeks ago

1.0

Kelly

1 month ago

7.0

The staff was so friendly, kind, and helpful. They always had a smile on their face ready to help. From check in, cleaning staff, bar staff and restaurant staff, everyone was always happy! We also appreciated the free shuttle into town, however, we wanted to catch the shuttle back to the hotel after earlier plans in the town and we had no idea where to catch it. We only knew where to catch it the next day after we took it into town and got dropped off at the same place it picked up.

Cons: The food was not great. The restaurants that required reservations were not any different than the main buffets and provide the same food. I did not like that the Moroccan restaurant did not provide signs to explain what each dish was at the buffet. I did not eat much at that dinner because I was very unsure of what any of the food. I asked a chef about the soup and one had lamb and the other he said was vegetarian but after one spoonful, I noticed there was chicken in there. In addition to the food, the entertainment was very much lacking. The one show we attended, "Best of" was not of high standards. The staff looked to be enjoying their roles but I think more training or a different show would be better entertainment.

Hanne Savolainen

1 month ago

9.0

Ihana henkilökunta (erityiskiitos Adil!), kaunis puutarha, mainio allasalue, supermukavat sängyt, paljon liikunnallista tekemistä, hyvä ruoka.

Cons: -

Charles

1 month ago

9.0

Göran

1 month ago

9.0

Otroligt god mat, väldigt vällagat. Bra koll på hygien och fräsch buffe. Väldigt fint och lungt område. Hjälpsam personal, och mycket personal överallt. Spa rekommenderas!

Yvette

1 month ago

8.0

Rebecca

1 month ago

8.0

inderwildi

1 month ago

7.0

Sehr sauber und freundlich Person

1 month ago

8.0

Just back from a 5 night stay , so that we could visit Marrakech. We almost went to Tikida Garden but this looked nicer. I have stayed twice at Riu Tikida Beach (TUI BLUE) in Agadir, a smaller hotel , the food here is not comparable. It's not bad, just not as much choice and not warm . Some dishes not labelled, including green ice cream , which was pistachio , not mint . If you have a food allergy , be wary. Waiters nice and a small tip was appreciated. Rooms are big and we had a spot in the 5000s at the back of the resort. Beautiful gardens but, if you have rain forecast, take a coat or umbrella, as it's a walk to the restaurants , uncovered. Pool area is nice and plenty of sunbeds . Pool freezing but it's unheated. Not many children but most were in the indoor pool, which we didn't use. If you get chance, do a balloon trip - it was amazing .

Loubna

1 month ago

8.0

Le staff La piscine

Cons: Lit de bebe très sale j’ai dû accoucher mon bebe a cote de moi dans mon lit Petit cafard dans les toilettes

Kevin

1 month ago

8.0

Hotel calme, spacieux, chambre spacieuse avec personnels disponibles et aimables! Nourriture ok Litterie ok Piscine ok Choix boissons ok Proximite centre :20 min Taxi toujours disponible (attention tarif fixe)

Cons: Bien que la chambre soit propre et faite de maniere journamiere, les equipements sont vieillissants et meriteraient remplacements, robinetterie, evier, miroir piqués...

1 month ago

7.0

Se avete molte pretese per questo villaggio, trovatene un' altro,non è il massimo per il prezzo che paghi,io personalmente mi sono trovata bene,il villaggio è grande ed ha un giardino ben curato,un oasi di pace, piscina interna ed esterna bella e pulita

Cons: Il cibo molto speziato, anche nel ristorante italiano,x la pioggia nelle camere abbiamo trovato putroppo delle blatte,non so da dove uscivano😵‍💫, non è vicino alla piazza ma hanno su prenotazione la navetta gratuita e arrivi in 20 minuti al centro con tutto il traffico che c è, mentre se prendete un taxi pagherete 10€ ad auto diurno e 15 notturno

JELLOUL TARIK

1 month ago

5.0

Emplacement, propreté et le personnel

Cons: Nourriture, qualité de produits et recettes aux restaurants...manque vraie animation pour grands et petits

Yasmina

1 month ago

8.0

Ahmed

1 month ago

7.0

Tout sauf la chambre (principalement le lit)

Cons: Le lit très inconfortable

Ayoub

1 month ago

10.0

morwood37

1 month ago

10.0

Our fifth or sixth visit to this fabulous hotel. The staff are superb, the food is amazing and there is nothing not to like. Everyone is so friendly and welcoming, their attention to detail is faultless. It is so lovely to return to a place where they genuinely seem pleased to welcome you back. Hicham, Jamal and Ouidad in the restaurants, Abde at the pool and the ever attentive waiters in the bar in the evening are great. Also particularly enjoy the easy listening pianist.

Souhail

1 month ago

5.0

Le site est sympa

Cons: La propreté est approximative, les toilettes et SDB sentent mauvais..et le personnel est antipathique

Ibrahimi

1 month ago

1 month ago

7.0

Keith

1 month ago

8.0

The friendly staff and the facilities the food was nice but nearly the same food every day

Cons: We were in the indoor pool every day for the last 3 days we were there it had dirty wet tissues on the floor over beside the beds at the mens toilet maybe the staff members sitting outside could go in and check if it’s clean every now and again instead of sitting staring at their phones

1 month ago

10.0

Hôtel magnifique avec un personnel au petit soin

Cons: La beauté et la propreté

Päivi

1 month ago

8.0

Tennis was included, good coffee at the bar. Rooms were big, big swimming pool.

Cons: Bars should have soya milk or other plant milk which they had during buffet. Wines should not be poured to the glasses beforehand, they were sitting there and its unsafe and so unclassy. ATM did not work during our stay. The food signs were all over the place, more vegan options.

Laurence

1 month ago

9.0

Accueil chaleureux et professionnel, cadre très soigné (jardins magnifiques), chambre spacieuse et bien décorée, nourriture correcte et variée, belle et grande piscine, transats en nombre suffisant

Cons: Notre chambre était un peu éloignée des restaurants et piscine, mais rien de bien grave

Mikael

1 month ago

1 month ago

8.0

JOHN

1 month ago

5.0

It was spacious and the grounds were kept very well

Cons: I had to pay for two people although I was on my own

BobB105

1 month ago

2.0

This was our 5th stay at this hotel so you can easily guess that we like it there - the hotel and rooma are good, the gardens superb and the staff are generally excellent - there is always the odd one who doesn't have any interest in providing a good service. This hasn't changed over the years. However this time we were bitterly disappointed by the food. There was, as usual, lots to choose from but unfortunately it was much the same every day with only a few variations. I have never been offered as many turkey dishes before - I was beginning to think that it was Christmas! The worst part was that the food was regularly just warm and often cold. One breakfast a tray of sausages was taken out of its cabinet by a staff member without any gloves or cloths to protect his hands - they were decanted into the serving dish under the heat lamps. When I got to eat the ones I had selected I could understand why no gloves were required - they were cold - obviously they were relying on the heat lamps to bring them up to temperature instead of keeping them at temperature!!! This possibly explains why the first few bites of food were "hot" but the food then went very quickly cold - only the surface was being heated by the lamps. One evening a manager was close by so I pointed out to him that the food was cold - he took us to a chef who offered to make us something special and as we could not immediately suggest a dish he said he would bring a chef's surprise - this was quite tasty and mainly hot but there was one part that was just warm - not a good demonstration. Although the manager passed our table several times he didn't once ask if the new food was better or even show any recognition that we had previously spoken to him. It was obviously of no interest to him as to whether the problem had been resolved or not. We were there partially to celebrate our wedding anniversary and as the Moroccan restaurant was closed that evening we ate in the Italian. The food options weren't exciting but hotter than the main restaurant. However the service was very poor - we were 2nd sitting and obviously the staff were keen to get sorted to finish for the evening - whilst we were still eating they attempted twice to move tables to make our table for 2 into a table for 4. Also a waiter reached across in front of my wife as she was moving food from her plate to her mouth to pick up a used plate from the other side of the table nearly knocking the food from her hand - it was obviously too far to walk around to the other side of the table. It is possible that some of this is poor training and an excessive demand by management for dirty plates to be removed immediately - sometimes before a meal is finished. Suffice to say we will not be returning and we even wonder if it is safe to stay at another RIU hotel in case it is a general drop in standards across the chain - we have stayed in many other RIU hotels with no previous problems.

amberduplessis

1 month ago

6.0

I travelled with my husband, my father and some friends. My father is 83 and had trouble with the slippery surfaces, especially the stairs to his apartment. The upper rooms are not conducive for people with mobility issues. The tiles outside become a real ice rink once wet Our rooms were very clean (I stayed in a large suit which was cleaned daily. However my fellow travellers rooms were only cleaned twice in one week. The outdoor pool is fantastic!. Cold on entering but good after a minute or so. The food on the whole was bland and uninspiring. Very little difference between lunch and dinner. Very similar menu every day. The greatest shame was the quality of Moroccan cuisine in the Moroccan restaurant of the hotel. Under seasoned and cooked without love. The restaurant "Italian" is to be avoided. Most of the menu is already in the main restaurant (the fact of putting tablecloths in the colours of Italy does not make it an "Italian" restaurant). very poor! The red, Rose and white wine are nice and bar staff will try an create proper cocktails if you talk them through it. Coffee at breakfast tastes of chicory. Wait for the bars to open for a proper coffee (9.30am) The staff are very friendly and helpful the security is excellent. I think the Animation staff are lovely but unnecessary. Communal areas are constantly cleaned and are sparkling. The shuttle to the city centre is an undeniable plus but is often fully booked. The TUI app is unreliable and you can only book most things via the app! Just doesn't work!! I would only recommend if some of these issues were addressed or if you are someone that is happy with lower standards.

1 month ago

10.0

Tout l'accueil l'emplacement la navette facile le service l'équipe d'animation ou l'équipe des bars et le spa massage au top et la salle de sport tout en un l'authenticité de Marrakech mais a l'écart

1 month ago

9.0

Je recommande fortement, Très bon emplacement. Hôtel propre et spacieux. Personnel au top. Nourriture variée et bonne. Plusieurs activités. Piscine chauffée agréable.

isabelle

1 month ago

9.0

Daniel

1 month ago

9.0

Personnel très gentil

Lise-Dany

1 month ago

8.0

La gentillesse du personnel, l’hotel moderne dans un écrin de verdure. Dans le calme, loin de l'agitation du centre (15minutes en voiture) Navette de l’hotel gratuite

1 month ago

7.0

Claire

1 month ago

9.0

Cons: Le bruit entre les chambres.

Marc

1 month ago

8.0

Personnel globalement très charmant, gentil et serviable à quelques très rares exceptions (notamment 2 personnes à la réception)

Cons: Voir précédent commentaire

Hervé

2 months ago

8.0

Explorer00308228860

2 months ago

6.0

It could have been better I travelled with my mum and aunt they are both in their 80s. The location of the rooms is not conducive for people with mobility issues. Our room was over 500 steps to the main facilities the grounds are lovely. The pool is very good. Hotel and rooms are very clean and is ideal for a family Holiday especially with children. The food could’ve been good. but was very bland and uninspiring the hotel is in a bad location. If you want to walk to the shops everything is a bus or Taxi ride away. The staff are friendly and helpful the security is very good but I can’t wait to get home. It’s just the small things add up so I would not stay at this hotel again and I would think twice before going on another Holiday from TUI as this was a bad recommendation from the travel agent

Meryem

2 months ago

7.0

2 months ago

10.0

Jayne

2 months ago

10.0

mehdi

2 months ago

9.0

Personnel super accueillant vraiment agréable

Cons: Propreté de la piscine intérieur

2 months ago

9.0

Tomasz

2 months ago

7.0

Obsluga bardzo pomocna na kazda potrzebe.

Cons: Zbyt malo barow w okolicy basenu. Ubikacje wokol basenu w oplakanym stanie. Brudne i zniszczone.

Mohammed

2 months ago

9.0

Imen

2 months ago

10.0

Cons: Rien

Rosaline

3 months ago

7.0

The staff in the restaurant tried their best to help me. I also had a tooth ache. I happened to see 2 people from Transport who takes your luggage to the rooms, on asking them for help, they went above and beyond to help me. So I can say thank you to them, Mohamed and Youssef. I know it's not their job, but I can praise them for being willing to help guests. There's not a huge choice of food for someone who is lactose intolerant and with shellfish allergies. All in all 3 chefs and 6-7 staff members did their best to point out what foods I could eat. The bar staff on the patio were very attentive.

Cons: Well, I had a few problems with food, breakfast, lunch and dinner. No one caters for Lactose intolerant guests, even though I informed them. but I was violently throwing up one evening into early hours of the morning, with no sleep for 3 days, and couldn't eat anything. On the days I could eat, only one meal choice was chips, plain rice, some lentils, that was it, no other choices. As I didn't want to consume beef, lamb or chicken as it would be to heavy on my stomach, and I was in pain. As for some other restaurant staff, who works in the kitchen's, they must be taught/Have Training about "People's Allergy" and the seriousness, of this turning into a life-threatening allergic reaction" this is not good for anyone. There's not a huge choice of food for someone who is lactose intolerant and with shellfish allergies. I did inform reception, and was told to tell the restaurant. It would be a nice change to find out who has allergies, which is fewer than ever, but that a few meals are prepared separately for them and maybe a dessert of some kind throughout their stay. On 2 different nights there was 2 cockroachs in the toilet and shower room, the drain in the shower was a disgusting smell, on informing the people who clean the rooms, nothing much was done, it was not until I informed reception that someone was sent to my room. Last but not least: I paid 1,200. Dirham for a guide, well, it was not worth it, but she took me to a shop, that I'm sure she gets something out of it, we were there for over 3hrs with them talking about different herbs and oils, and spices etc and running up a bill, when I asked the price in pounds, all you heard was don't worry it's buy 2 get one free. I definitely got a refund, the guide and people in the shop was not happy, the prices are 200.-300. Dirham's higher than any place else.

Anna

3 months ago

10.0

The room was big and clean with nice bathroom

Cons: One staff by the desk treated me like shit. As if I wasn’t worth of the facility. Was too early in the morning to be talk to with such disrespect.

Miloud

3 months ago

6.0

J’ai aimé la propreté de la chambre , le calme et l’environnement La piscine était aussi parfaite . L’équipe animation était agréable

Cons: Les repas étaient d’une qualité très moyenne . Quelques chefs du personnel aux restaurants étaient vulgaires ( on dirait des gardiens de prison) . Le service sur les deux bars n’était pas à la hauteur. Un élément de l’équipe piscine vole les objets .

Mohamed ElMehdi

3 months ago

10.0

Issam

3 months ago

7.0

Abdelhamid

3 months ago

4.0

Correct

3 months ago

10.0

Oyinkansola

3 months ago

8.0

Loved the service from the staff, also loved that there were tons of areas where one could lounge and chat to friends. Particularly loved the abundance of green space as well.

Cons: The food was good but on some occasions we felt some of the meat options were light on seasoning.

SABINE

3 months ago

10.0

De vastes chambres confortables situées dans des petites structures typiques, disséminées dans un beau jardin. Une très grande piscine avec de nombreux transats. Une cuisine variée. Un personnel et l équipe d animation toujours agréables et dynamiques. Des navettes gratuites pour rejoindre le centre de Marrakech. Au top !

Cons: Rien

Roy B

3 months ago

9.0

I sent the kids (teenagers) who had a ball and were full of praise for the staff. We already knew the complex is very safe due to a previous visit.

Nihal

3 months ago

9.0

3 months ago

camilia

3 months ago

5.0

Ikram

3 months ago

8.0

515gamerg

3 months ago

10.0

The hotel was excellent. The team were friendly and welcoming. The food was the biggest highlight.. it was outstanding especially on NYE with dressed salmon, huge langoustines to name a few. The room was spacious and well cleaned on a daily basis. We also used the spa and gym and indoor pool which were brilliant. My daughter also braved the outside pool which was a bit cold given the time of year. The indoor pool is heated if you want to swim There is a shuttle bus that travels regularly to the centre of Marrakesh where you can visit sites and shop at the Souks in the Medina

Mohand

3 months ago

7.0

Le petit dejeuner etait tres varie , le personnel souriant et agréable , la literie confortable

Cons: La soiree du nouvel an manquait de divertissement. L’hôtel est situé un peu loin du centre mais le système de navette très appréciable

Guillemard

3 months ago

9.0

Christine

4 months ago

1.0

Rien tout est délabré et sale

Cons: Le prix payé est inadmissible vu l’état de l’hôtel , les dysfonctionnements, la vétusté de tout, les repas pendant 3 jours la même chose et pas de choix Je suis allée dans de nombreux Riu avant je n’ai jamais vu un hotel avec autant de problèmes Je suis arrivée le 1er le 2 il n’y avait plus que le restaurant près de la réception qui était ouvert et le personnel rangeait tout le matériel et creusait dans les égouts Le 3 plus de boissons au bar de la piscine car c’était fermé J’ai payé 780€ pour 3 jours qui ne valait même pas 200€ Les seules personnes agréables étaient les dames qui nettoyaient l’hôtel et l’homme a la réception Le bagagiste s’est énervé et a claqué la porte parce que je n’avais pas de pourboire en m’insultant en arabe Au restaurant il n’y a que des hommes qui servent et c’est bizarre Voilà comment est servie une pinacollada Il y avait la piscine chauffée mais c’était très très sale La couette en dessous de la housse du lit était degueulasse Ma fille a été piquée, grosses doses rouges boursouflées

kHALIHANNA

4 months ago

1.0

4 months ago

8.0

Bon hôtel à la palmeraie propre et calme

Belinda

4 months ago

7.0

BLANCHE

4 months ago

1.0

Terrible service 😑 cold rooms no heat

4 months ago

2.0

it’s been underwhelming. Not terrible, but definitely not what I expected. If you are of darker skin watch the inconsistencies in fair treatment at this location. I will NOT be back. At check-in, the front desk staff placed my family in a freezing room with no functioning lights, stating that the key system was down. However, while we were standing there, I watched them interrupt my check-in process to rescan another guest’s card so he could receive a late checkout. Shortly after, once we reached the room and raised concerns, the key system was suddenly “working” again. This lack of transparency was frustrating and set the tone for the stay. Unfortunately, this was not an isolated experience. On another occasion, while waiting for the resort shuttle, my family was already seated and confirmed on the list. Despite this, the driver allowed other guests who were not on the list to board and then asked us to step off the shuttle. This situation felt unfair and uncomfortable, and it raised concerns about inconsistent treatment of guests. I am very disgusted as I was with my young child. Overall, there seems to be a lack of consideration and consistency in guest service. I hope management takes these concerns seriously, as no guest should feel disregarded or treated differently during their stay. The food is terrible to be all inclusive. They reheat food daily and serve it the next day. It’s hard to find options for children. The lunch is a joke. Preheated food from the night before. The entertainment staff were very friendly and energetic. The bathroom and certain areas smelled molded around the property. The walk to your room back to main amenities is rather long and there is no courtesy shuttle at the front to help

Jeannine

4 months ago

8.0

The gardens are well maintained. The room are spacious. The staff is very friendly and polite.

Cons: This was our 4th visit and we found that the standard of the food has gone down. We were disappointed not to be given a room in the 1000 block which we had asked for prior to our arrival. Only when we arrived we were told that the heating was not working and it was all very vague whether I would be fixed during our stay or not. It was not and we found our block 5000 too far from the main block. We also lament to see the behaviour of many children not controlled by parents, running around, helping themselves to food the do not always eat, behaving badly.

Vincent

4 months ago

7.0

chrisrosev

4 months ago

6.0

The RIU Resort is visually beautiful, with a clean and well-maintained environment. The staff is generally friendly; however, most speak very limited English, which made communication challenging at times. The rooms are dated and in need of updates. The food selection was dry and limited, and one improvement I strongly wish for is clearer labeling of food items—especially at the Moroccan restaurant. Having the names of dishes displayed would help guests recognize and appreciate what they are eating. Unfortunately, the most serious issues occurred on our departure day and jeopardized our flight. We were scheduled to check out at 9:00 AM for a 12:00 noon flight. We requested luggage pickup at 8:15 AM, but were told there was no bellboy available. Instead, a security staff member came, clearly stating that he was not a bellboy but would “help,” seemingly expecting a tip. To make matters worse, our room safe would not open. When we contacted the front desk for assistance, we were told to wait until 10:00 AM for the person who could reset the code. This was extremely frustrating, as we were under a tight timeline to catch our flight. For a resort of this caliber, it is unacceptable that there is no one available before 10:00 AM to handle something as basic and critical as a safe malfunction. Overall, despite the resort’s beauty and friendly staff, the operational issues, dated rooms, limited food options, and poor handling of urgent situations made this one of our worst resort experiences. Being a world traveler who travels at least twice a year with kids (infant, 2 years, 7 and 9 year old) I would not recommend this resort, especially for travelers with early flights. If you are looking for average experience this place is good, don’t expect more!!

Barbara

4 months ago

9.0

Lovely gardens,very comfortable rooms. Pleasant bar are

Cons: Rather difficult in wet weather as the tiles areas were very slippery. The reception area and restaurants were very cold, obviously not heated.Is this a good place to visit in winter? The food in the main restaurant was not exciting, less choice and better quality would be better.

SOFIA

4 months ago

10.0

David

4 months ago

3.0

Not much, everything not very good quality and dated. Maybe just good for old people. Pickalbratos hotel in Marrakesh is only a little more expensive and 5* which is actually 10 times the quality of here.

Cons: Mostly low quality and shabby, can't recommend.

Emem Akaninyene

4 months ago

7.0

Luciano

4 months ago

1.0

Ricky

4 months ago

8.0

Armands

4 months ago

10.0

Ļoti pretīmnākošs personāls. Lieliska vakara mūzika bārā. Plaša ēdienkarte

YANNICK

4 months ago

2.0

Proche aéroport

Cons: La nourriture, pour un pays comme le Maroc les buffets n’étaient pas à la hauteur, voir très décevants.

Klinkau

4 months ago

10.0

Sabrina

4 months ago

8.0

L'ambiance était vraiment bien. Le personnel de l'accueil et des restaurants et des bars étaient vraiment gentils et serviables. Les femmes de chambres adorables et vraiment très très gentilles. J'y ai passé une semaine seule et je me suis bien détendu. J'ai effectué 3 soins au SPA est le personnel est vraiment gentil et attentionné. Les prix sont vraiment compétitifs et je vous recommande dans faire.

Cons: Le sol autour de la piscine est cassé à plusieurs endroits et se serait bien qu'ils le réparent. Quelques machines à la salle de sport ne fonctionnent pas et à certains vélos, ils manquent les lanières pour maintenir les pieds.

Joanna

4 months ago

10.0

Heated indoor pool for my child was a great option for December’s trip , we’ve got an upgrade from hotel, meals was delicious, beautiful and spaceous garden

4 months ago

8.0

The initial encounter was very negative. A hotel employee insisted on taking my luggage and became both aggressive and rude when I didn’t understand French. I explained that I only speak English and that I could carry my own bags. The person then followed me to the reception, glaring at me angrily the entire way.

Martin

4 months ago

10.0

Tolles Essen! Das Personal ist ausnehmend freundlich. Ganz besonders: Meryem, Rachid, Youssef, Amine, Hishem, Mohammed und viele andere. Das Hotel hat tolle Vibes!

Laura

4 months ago

9.0

Tarik

4 months ago

6.0

jaspalb505

4 months ago

10.0

I had great stay food was excellent and located close to city. Entertainment was great and staff. Rooms was spacious and clean

Helena

4 months ago

10.0

Lynnette

4 months ago

7.0

Saad Mifdal

4 months ago

9.0

La dormule all inclusive

Cons: Le prix

Niceane

4 months ago

9.0

Friendly staff, facilities

Houssam Eddine

4 months ago

7.0

Staff were lovely The hotel is spacious

4 months ago

6.0

Mike

4 months ago

6.0

Cons: Wie oben schon erwähnt hätten wir im Restaurant gern etwas mehr Ruhe gehabt. Es ist alles offen und teilweise sehr laut, besonderes wenn viele Gäste im Haus sind. Im Zimmer gern einen Wasserkocher, etwas Tee und Kaffee.

abderrahim

4 months ago

4.0

Claire-Lise

4 months ago

7.0

mohamed

4 months ago

6.0

4 months ago

8.0

Séjour agréable dans l’ensemble. L’hôtel est bien situé et le personnel est très sympathique et serviable. Le seul point négatif concerne le lit : deux lits assemblés pour former un grand lit, mais malheureusement peu confortable.

Benedess

4 months ago

6.0

Le complex

Cons: Deçu pour un Riu ...restaurant a la carte 0 simple self comme le reste ,equipement des chambres vieillsant ,repas moyen

PushpaG54

4 months ago

10.0

Had a very good experience with check in Mr Rachid from the front desk very friendly and welcoming making us feel very comfortable Thanks for making our stay enjoyable

hind

4 months ago

8.0

.

Cons: .

Benjelloun

4 months ago

5.0

Le service. Pas de shampoing dans la salle de bain

Karim

4 months ago

5.0

Samuel

4 months ago

7.0

Très bien vraiment

Cons: Peut-être un peu juste la nuit un peu froid

Bouzekraoui

4 months ago

4 months ago

5.0

Mags

4 months ago

8.0

Beautiful surroundings

Cons: A little dated

Ettir

4 months ago

7.0

4 months ago

9.0

Luc

4 months ago

7.0

All inclusive

Cons: Buffet

NadMez

4 months ago

7.0

all insclusive tres pratique

4 months ago

8.0

Amraoui

4 months ago

7.0

Le personnel très très attachant et professionnel

Cons: L’établissement est très très vieux et non restauré ++

FABRICE

4 months ago

8.0

Roger

4 months ago

8.0

Patricia

4 months ago

10.0

Excellent rapport qualité prix. Sourire et bienveillance du personnel. Petit déjeuner savoureux. Les chambres sont très spacieuses et l’hôtel est très bien tenu. Un remerciement particulier aux agents de sécurité qui vous négocient des taxis au juste prix. Je recommande vivement cet établissement

Marina

4 months ago

10.0

Marandon

4 months ago

8.0

Belles prestations pour un bon rapport qualité prix, chambre vaste, agréable, navettes gratuites pour la médina, boissons alcoolisées comprises

Cons: à l'exception de la nourriture peu variée, et absence de bonnes viandes ou de bons poissons, éloignement de la chambre pour aller au restaurant et à la piscine

Daniel

4 months ago

8.0

Que ce soit all inclusive

Cons: La variete de la nourriture et le fait de servir de tres petite dos d alcool comme s il fallait economisr alors que c est tout inclus

Lorraine

5 months ago

10.0

Very clean atmosphere surround very loverly beautiful gardens and ponds

Cons: Nothing all good

Chahrazad

5 months ago

8.0

FADOUA

5 months ago

10.0

5 months ago

8.0

Le site, l'hôtel le personnel était au top vraiment de belles vacances

Cons: La nourriture n'était pas a la hauteur de nos attentes.

Nadia

5 months ago

10.0

The hotel was amazing, the staff was accommodating. We absolutely loved our time there. They had shuttle service to and from the centre on Marrakesh, we will definitely be coming back!

ilies

5 months ago

10.0

5 months ago

9.0

Håkan

5 months ago

9.0

Alla måltider, frukost, lunch och middag var bra. Trevligt att kunna boka en finare middag med lugnare miljö och mindre spring runt buffe´n. Härligt att kunna få en skön hamam på hotellet första dagen. Personerna som höll i underhållningen var trevliga och entusiastiska. Poolen var enorm och hotellet har en fantastisk trädgård att promenera i.

Cons: Poolen kunde gärna varit uppvärmd.

Laurent

5 months ago

10.0

nous venons pour la deuxième fois au mois de novembre en famille nous recommandons cet hôtel qui est très joli très propre et personnel sympa restauration très bien et personnel cuisine très sympa

Cons: rien à signaler

Darren

5 months ago

9.0

Abdelilah

5 months ago

10.0

L'emplacement est agréable

Valerie

5 months ago

6.0

L espace piscine le restaurant Marocain le restaurant pour le dîner le personnel adorable les jardins

Cons: Je suis venue en 11/2023 et revenue en 11/2025 je trouve que l hôtel n est pas bien entretenu dans le grand hall d entrée qui est magnifique les fauteuils sont très abîmés dans la chambre la cuvette des toilettes etait cassée ainsi que l abattant la chambre de mes amis le lavabo etait bouché la propreté des chambres c est moyen Le restaurant Italien une catastrophe à éviter +++

Severine

5 months ago

9.0

Ioan

5 months ago

2.0

Nothing,l

Cons: Same food every day, staff from kitchen they didn’t wear any gloves, horrible service..

Prudence

5 months ago

9.0

majdaoui

5 months ago

7.0

5 months ago

6.0

Carole

5 months ago

10.0

👍

Cons: RAS

Kimberley

5 months ago

8.0

Exantus

5 months ago

5.0

I like that it definitely had a Moroccan vibe.

Cons: This is our second time at a Riu and we could already tell it was lower than the standard. The facilities were visibly rundown. The AC kept making a weird noise that was never fixed and some nights the hot water wouldn’t work in my mom’s room. We had to go get her a new key at least 5 times cause it wouldn’t work as well. The food was also subpar. But the most annoying thing was that they didn’t have an iron in any of the rooms and we spend the entire stay asking for one without ever getting it. Apparently they only had a few to share amongst guests and it was never available.

Diana

5 months ago

10.0

HICHAM

5 months ago

10.0

Daniel

5 months ago

4.0

Jean-Marie

5 months ago

10.0

Calme, organisation, propreté, accueil, personnel très attentif et agréable

Cons: Rien

Joel

5 months ago

10.0

L’accueil de tous le personnel Aimable Souriant À notre écoute

W8618OCdavidm

5 months ago

6.0

Family of four we stayed for 7 nights on 28th October 2025. This hotel is not as rated on TUI. It is in need of extensive renovation. Accommodation: The Bathroom is very rundown with the shower flooding the floor whilst in use. I spoke to several guests and they all had the same problem. I reported this to reception on three occasions but nothing was resolved. The Towels supplied are very worn. The exterior of the accommodation buildings are in need repair and repainting with several showing damp damage on the outer walls. Food: Whilst clean and well cooked all courses are repetitive and the desserts are limited in choice. Pool Area: There are numerous broken tiles around the main pool which is absolutely freezing despite the outside temperature being high 20s. Staff: We found all the Staff welcoming and friendly which was rewarding. I have stayed in many RUI Hotels around the world and this hotel is way below the standards of RUI. Definitely not 4 star as advertised.

VALERIE

5 months ago

8.0

chambres très spacieuses et très propres. très beaux jardins. buffets variés . personnel attentif

Cons: le tarif de la chambre de courtoisie excessif : 10 euros par personne et par heure. nous étions 11 personnes et avions demandé 2 chambres.

6 months ago

6 months ago

6.0

We stayed here for 7 nights as a group of eight (6 adults and 2 children) across three rooms and overall our experience was mixed. The Rooms All three of our rooms were on the ground floor. Two were perfectly fine, but one was in very poor condition — a broken light, faulty door handle, fridge door hanging off, broken safe and a dirty bidet. That same room also had bugs inside, while the other two rooms didn’t. We reported all the issues to reception three times over three days and waited in the room for someone to come, but no one ever showed up. Only the fridge was replaced (on day three). Towels often smelled unpleasant, and our bedding was never changed until we removed it ourselves. Also, the separate toilet room had a terrible smell, so bring an air freshener if you can! Food & Drinks The restaurant, snack bar, and bar staff were all fantastic – super friendly, helpful and always smiling. The animation team were also amazing, really energetic and welcoming. Food was okay but quite carb-heavy. There was meat, though often overcooked and dry. On the plus side, everything seemed properly cooked and clean. We also tried the Italian à la carte restaurant, and the food there was really nice – a nice change to the buffet and the staff were very attentive throughout our meal. For drinks, make sure to ask for alcohol in cocktails, otherwise you’ll just get juice. Cups are small, so it’s worth bringing your own bottle. You get three bottles of water in your room each day, which is handy for the pool. Facilities & Grounds The grounds are beautifully maintained, and the pool area is large and relaxing with plenty of space – it never felt overcrowded. We had no problem getting front-row sun loungers by the pool to watch the kids each morning when we went down around 7:30am. However, the public toilets really need attention. Most of the flush buttons were missing, several soap dispensers were gone from the walls, and some taps didn’t work. One tap in particular was very hot, which could be dangerous for a child – I had to stop my own child from using it after realising how hot it was. Shuttle & Medina Tips If you use the free shuttle to the Medina, be careful on arrival – some “guides” may start walking with you and then expect payment. A few quick tips: • Don’t take photos of animals unless you’re ready to pay. • Avoid if you’re sensitive to how animals are treated. • Skip the fresh juices – they’ll likely upset your stomach. Overall This hotel has a lot going for it: lovely staff, beautiful grounds, and a relaxing atmosphere. However, the poor room maintenance, bugs in one of our rooms, neglected public toilets, and lack of follow-up from reception really let it down. With better attention to maintenance and guest issues, it could easily be a fantastic place to stay. Shoutout to Sifo, Mad and Kali on the animation team. Always happy, always make time to talk to you and ask if you need anything. And also to Anime, the reception area bar man - absolutely brilliant.

Janet

6 months ago

9.0

This property exceeded all expectation, we had a wonderful holiday and the staff, food, rooms, cleanliness, facilities were all fantastic! Would definitely recommend and will return. Thank you

Cons: Nothing

mickaël

6 months ago

8.0

Cons: Les cafard

Sherpa17587428295

6 months ago

6.0

Disappointing. Rooms for from main area. Breakfast good but lunch and dinner poor. Drink measures a joke so small. Have stayed in Riu hotels before but this not up to standard.

hakim

6 months ago

9.0

Posez la voiture et ne penser a rien pendant 5 jours

ziad

6 months ago

7.0

Good for family

Cons: Water leak in the bathroom

6 months ago

6.0

Positive - Lovely staff, nice public spaces, good food. Huge rooms with comfy beds. Never had a problem getting a sunbed or umbrella. Great reasonably priced massage. Huge pool. Shuttle bus to medina which is definitely worth visiting. Big shout out to Chadi on main reception and the bar staff who were really friendly Negative - buffet restaurant repetitive, “a la carte” restaurants were buffet and we were unable to get a table during the 4 days we stayed. Alcohol all local brands and small measures (pick up some duty free to take), although bigger measures were provided on request. Public toilet areas were not good - broken soap dispenser for our full stay in main reception, broken taps, broken flush mechanisms, no lights, lack of toilet paper. Some Reception staff in spa were rude. €80 to keep the room on 4 hours. All in all we enjoyed our 4 day stay but not the standard we expect of RIU

Olderthaniwas

6 months ago

4.0

This is the second review I've done,on this hotel. I don't know why but ,trip advisor have not been interested in printing my first one. ......we stayed in Sept 25. The room we occupied had a rotten door frame in the bathroom and cockroaches came out of it. We reported this to reception no less than four times, without any joy. Even the TUI rep tried,more than once , without anything being done. The food was very repetitive and low quality. The two,so called, feature restaurants,served the same food as the main restaurant. Drinks have little alcohol in them and if you expect a cocktail to be a cocktail, forget it. All in all it's one of the least customer friendly places we've ever stayed at. I'm surprised that TUI bother with it. I'll be surprised if trip advisor print this, as my opinion is that they only report favourable reviews. I must admit, I'm quickly loosing faith in Trip Advisor.

Nana

6 months ago

3.0

The grounds were nice, peaceful.

Cons: The property itself in particular the rooms were dated, there wasn’t any tea/coffee making facilities in the room. The property is too vast and we got lost going back to our room numerous times especially at night, It isn’t well sign posted. The property didn’t have an iron, I requested it 3 times on the app and it never came. If you strip away the extras like the gym, spa and entertainment, the hotel is more a 2.5 - 3 star hotel.

SAMIRA

6 months ago

6.0

lucy972

6 months ago

8.0

Pros * Staff: most of the hotel staff are superb and are always more than happy to assist * Main restaurant food is great * Bed super comfortable * Rooms are very spacious and quiet * Beautiful gardens and scenery * Cash machine (does charge you for cash) * Free shuttle bus to Marrakesh * Musician in the lobby bar was great Cons * Room conditions: although everything seemed to work in our room, we reported a couple of problems with the bathroom to reception as there was some rotting wood where water was leaking from and also the panel as part of the shower shield was very lose/wobbly. These problems were reported twice and we were told on both occasions that somebody would come to fix them however it didn't seem like anything had been done during our stay. * Entertainment: I cannot fault the energy and enthusiasm from the team themselves and this is in no way a reflection on their work ethic, however the entertainment programme hugely lacks in variety and what they offer, especially in the evening. I'm not sure if it is maybe different during the height of the summer months or if this is how it is all the time. The bingo was fun during the daytime but it could add more length and variety if part of the evening offering, as the evening only had one main show followed by a disco afterwards. * Pool was slightly colder than expected, however this could be to do with the time of year. * Speciality restaurants: this was one of the biggest disappointments... it was a buffet exactly like the main restaurant which we weren't expecting and the quality of the food was nothing special. A lot of the food on offer is very similar to what you see during lunch, so it just seems like they are just either cooking more of the same dishes they have previously served or even potentially re-heating food. The main restaurant was by far the better restaurant with much higher variety and quality of food by miles. * Lack of soap: the room was fine and it was always topped up, however in the public bathrooms there were occasions where the soap had not been topped up for several days. * Lack of working pool umbrellas. As an additional note, if you are somebody who likes to have a kettle in their room on holiday, pack one with you as they're not included in the rooms!

Nadia

6 months ago

6.0

André

6 months ago

4.0

david

6 months ago

10.0

6 months ago

1.0

La piscina era bella e grande anche se con acqua fredda

Cons: Il cibo è la pulizia nella sala ristorazione (piena di mosche). Struttura distante 10 km dal centro

Lara

6 months ago

10.0

6 months ago

8.0

Hotel jak i jego otoczenie ..Super.

Cons: Karaluchy w pokoju na parterze 🤷

Hilal

6 months ago

4.0

6 months ago

10.0

Me and my sister had the most amazing stay at this hotel. The hotel itself is impressive on arrival with the most beautiful lobby area that is really nice to sit in in the evening. The pool was huge and there were never any problems getting a sun bed, and the pool team are so helpful if you need help with getting a parasol for shade. They also provide pool towels which is great. The room itself was so lovely, really spacious and was always so clean the housekeeping team really do an outstanding job. There are numerous activities in the day as well, with the stretching and aqua zumba being personal favourites. Food is phenomenal with so much on offer. The tagine with the chickpeas is a must try. The staff were definitely the highlight. Everyone is so friendly and willing to help if you need any assistance, I cannot thank everyone enough for being so welcoming. The location as well is brilliant, with a lot of the excursions on Get your Guide being able to pick you up as it's within their pick up zone. Overall, we would definitely come back and also hope to go to a RIU hotel somewhere else.

DOUNIA

6 months ago

6 months ago

2.0

Second visit to this resort, although it's ok , I was disappointed with entertainment, it was extremely repetitive, dull, and wasn't fun. We go away to enjoy the outside warm weather.. I feel outside evening entertainment on the terrace with the bar open would be so beneficial, instead of shoving us all in the inside bar listening to the boring jazz singer EVERY night. Pool entertainment exactly the same EVERY day Outdated music around the pool. Communal toilets never have any toilet roll, soap, hardly any taps work, and you could paddle on the wet floors at night too. When I complained to the hotel reception, I was told to tell my TUI Rep. Foods edible. Again repetitive. Around the pool needs updating, tiles broken, people slipping, skidding falling constantly. Umbrella's ripped and broken. Staff are very good, friendly and helpful. I don't think I will return.

Hertuginde

6 months ago

8.0

This was our 2nd visit, the first time was in October 2022. We went back because the quality of the food is good. It seems like they are focused on avoiding food waste. However, it would be nice to have an a la carte restaurant with service. The pool area and garden are lovely and the staff incredibly nice and friendly. But there is a lack of an employee who takes responsibility and removes the things that are just lying around, like the toilets both outside and in reception are never clean and always lack soap and toilet paper. There are also too many things that need to be repaired or replaced, both in the rooms and the rest of the hotel. It's sloppy! But I would come back :)

DOUNIA

6 months ago

6 months ago

8.0

Marc

6 months ago

6.0

Les jardins, la literie et la chambre le personnel gentil et attentionné

Cons: La restauration le produits sont pas mauvais mais la prestation resemble plus à une cantine que autre chose, nous avons essayé le restaurant marocain idem des buffets pas d ambiance aucun intérêt La chambre malgré de l espace et une très bonne literie la salle de bain joints pique, robinetterie sal et usé par le calcaire le les serviettes usé. Piscine extérieur.bien mais les parasols dans un état lamentable déchire salle les transats bien mais pas nettoyé Piscine intérieur pas chauffé et pas très nette

DUMAS

6 months ago

8.0

Le personnel très prévenant , le ménage très bien fait .Chambre spacieuse . emplacement calme . petit déjeuner très correct

Cons: Le buffet pas mauvais mais simple et pas varié au bout d'une semaine, dommage par rapport au prix. Piscine parasols a changer complètement défaillant . Si les chambres sont spacieuse c'est dommage de mettre le groupe clim sur le toit qui fait un boucan d'enfer !!! C'est vraiment a revoir . Dommage a cette saison de ne pas avoir de terrasse pour se poser uniquement 4 canapés a la sortie et 4 tables basses . SPA mitigé personnel qui s'en fiche un peu , pas très attentionné

Khalid

6 months ago

8.0

Khalid

6 months ago

9.0

Jack0050

6 months ago

10.0

Khadir took some lovely photos of us on our first night in Marrakesh. He was very patient while we argued over which ones to choose! Will be lovely memories to treasure, thank you!

marie thérèse

6 months ago

8.0

Bon accueil

Cons: Le retour le taxi numéro 1638 nous a pris 250 diram destination l aéroport. Alors que nous venons au Maroc depuis 10 ans 2 fois par an. Ma fille habite Casablanca nous connaissons très bien les tarifs. Le taxi est mal honnête très dessus.

Matt

6 months ago

10.0

Rooms could do with a litre maintenance. One of my internal doors was warped. Basically it's a great hotel just getting a little worn out.

pascale

6 months ago

8.0

Love the staff and the property. Great hotel

Sara

6 months ago

8.0

alybob1

6 months ago

8.0

6 months ago

8.0

This was our first time visiting Marrakech, somewhere I have always wanted to visit. It was a last-minute booking (booked just over a week before arrival), and although I had read mixed reviews, we decided to book the RIU Tikida Palmeraie directly as no travel agents had this hotel available, we booked both EasyJet flights and a private transfer independently. Having stayed at RIU hotels before, both 4* and 5*, I expected the same high level of service and atmosphere we’ve experienced in the Caribbean. Arrival & Airport I had read worrying comments about Marrakech airport, but our experience was very smooth. The airport was clean, security efficient, and staff professional and polite. Luggage arrived quickly, money exchange was easy, and we were outside within 25 minutes. Our pre-booked transfer was waiting and the journey to the hotel took under 30 minutes. First Impressions of the Hotel Riu Tikida Paalmeraie The entrance and reception are beautiful, with high ceilings, Moroccan touches, and plenty of seating. Check-in was friendly and efficient, and although our room wasn’t ready (as expected due to our arrival time), staff made us feel very welcome. When leaving the reception are we walked out into the gardens, these are immaculate. Whilst exploring the hotel, staff members greeted us warmly and welcoming. Pool & Grounds The pool area is large, with a lively but relaxed atmosphere, aqua activities if you wish to join in, and plenty of space to simply relax and always room to have a swim throughout the day, which I particularly enjoyed. The pool water was cold at first but refreshing once in. There are always plenty of sun loungers, I did not understand those that chose to wake-up at silly o'clock! Many parasols are ripped or broken, tiles around the pool are cracked, and some cushions in the seating areas look tired. The good news is that the hotel is planning a refurb of the pool area when they close January & February 2026. Rooms Our room was spacious with good lighting and large mirrors, even though there is not a full length mirror, but for me, as I am not tall if I stood back I could see myself full length in the available mirrors. There were 2 double wardrobes with shelves, and a sofa that likely doubles as a sofa bed. However, some repairs are needed, chipped stone on edges, worn scatter cushions, and curtains needing adjustment. The bathroom was functional but tired, with heavy limescale on taps and shower fittings causing cracked tiles at the outer base of the shower enclosure, this caused the shower to leak making the our bathroom more like a wet room, however, we easily solved this by asking for additional towels! The towels were very thin and hard, they could definitely do with replacing. The separate toilet room could do with a little bit attention round the edges where the grouting is starting to break away. Unfortunately this made It feel less fresh than it should, although our cleaner kept the room spotless and I could not find a speck of dust, she always left thoughtful touches like flowers and towel art. Food & Drink Breakfast was good, though a little repetitive. Fresh eggs were cooked to order (the poached eggs were excellent). It would be nice to see a wider variety of fruit and nuts, and for the cereals to be labelled. Dinner in the main restaurant varied. As a pescatarian, options were limited on our first evening, and I did think at first is this going to be it for me as there was also a lot of salads with meat in them, but this soon changed on other nights and there was plenty for me to eat Desserts could sometimes be repetitive but I enjoyed the Moroccan pastries, just wish there was more of a selection in the main restaurant in the evenings.. The Moroccan restaurant had a lovely setting, though I feel it would shine more with table service rather than buffet. We didn’t try the Italian after hearing mixed feedback. A downside was the lack of a dedicated afternoon tea/coffee area with cakes/pastries, which is something we’ve always enjoyed at other RIU's, even though we did sit at the restaurant terrace nearest to the pool and 2 occasions they did bring out extra cakes, one being the yummy apple cake it would be nice if this was done everyday. Alcoholic drinks were very disappointing: cocktails were weak and machine-made with a very small amount of alcohol added, I tried a few and found them quite watery with not much taste, and the wine was average (the white was best with ice). I am not a big drinker but when on holiday I do enjoy a cocktail and a glass of wine with dinner. The one thing I did not go without was fresh mint with hot water! Service & Entertainment This is where the hotel really shines. The staff were wonderful, very hardworking, friendly, and always smiling. Service around the pool, bars, and restaurants was excellent, often at a 5* level. Entertainment staff were energetic and engaging, adding fun to the days and evenings. Other Notes WiFi worked perfectly throughout our stay. We did see the occasional insect in the room, but nothing unusual for a hot climate and the country we were visiting. Toilets in reception, even though very clean they do need new flush buttons as some of these are missing. The hotel will close in January and February 2026 for pool and room improvements, of which I understand will include updates to air conditioning and hot water system. Overall RIU advertises this as a 4* hotel, and while the service, gardens, and reception easily feel 4*+, the rooms and pool area currently let it down slightly. Once refurbishments are complete, I think this hotel could confidently stand as a strong 4*+ property. Despite some cons, we had a very enjoyable and relaxing stay, thanks above all to the wonderful staff. Would we return? Most definitely.

L6078RMlisaf

6 months ago

6.0

As you enter the hotel the reception is typical of RIU. Spacious and opulent decorated to reflect Moroccan culture. Reception staff very welcoming. Rooms are also spacious, beds quite comfy with house keeping every day if you want it. It’s down hill from here. The food is mostly fresh and plentiful but bland and repetitive. There are no mini bars in rooms. If you enjoy a cocktail, wine, beer or G&T this is NOT the resort for you. There is no fully stocked bar just pre mixed syrups to which the bar staff add alcohol. Spirits are local brand, weak and very small measures. House wine is a choice of red, white or rose. They all taste rough. Sparkling wine is chargeable at about £15 a bottle and ok to drink. Evening entertainment is karaoke or other guest related games so you are the entertainment! Not what you’d expect from RIU and a 4* hotel. Visited Marrakesh previously and not had this experience before.

Sylvie

6 months ago

7.0

Chambre spacieuse et confortable. Très beaux jardins. Grande piscine. Navette gratuite pour le centre ville.

Cons: Cuisine moyenne. Buffet dans les 2 restaurants comme dans le principal. Ne le choisissez pas pour la gastronomie. Climatisation de la chambre défectueuse, mise au maximum elle ne rafraîchit presque pas la chambre. Transats autour de la piscine réservés dès le matin alors que ce n’est soit disant pas autorisé.

7 months ago

8.0

Le personnel est très agréable et disponible pour les clients.

Cons: Les filles du ménage fin du très bon travail et décoré très bien les chambres

7 months ago

8.0

Very relaxing ! Friendly entertainment team

Cons: I have stayed at a few RIU Hotels and this was by far the most run down and the food was not good

Dechamma

7 months ago

10.0

872shelleyn

7 months ago

10.0

DONT LISTEN TO THE NEGATIVE COMMENTS LEFT ON THIS SITE. We booked this holiday in April and made the mistake at looking at more recent reviews a month before we flew out in September. Everyone wants something different and we flew out on our holiday to the Riu Tikida Palmeraie with little to no hope of this holiday living up to what we expected it to be. Turns out we had nothing to worry about and IT WAS FANTASTIC. Reception, bars, restraunts and rooms were clean tidy and well looked after. The staff cannot do enough for you. The gardens around this hotel are well maintained. Food: If you are looking for Moroccan food you won't go far wrong. If it's not for you, there is always something on offer. If not speak to a manager and request something. If you don't ask you don't get! Drinks: If you feel your drink isn't strong enough then simply ask them to pop a little more in. We done this with spirits and wine. We were never denied. Pool: The pool area is a little tired and in need of some TLC. This is happening in Jan/Feb next year I believe. No issue getting a sun lounger or parasol. If you need something again just ask, the guys around the pool are available all day to help. Entertainment: We didn't do the entertainment on an evening as we just like to relax after dinner. However the entertainment, guys work tirelesley to ensure you have a great experience. Activities from 10.30 until 12.30 then again from 3pm. Be prepared for the hotel song and dance to remain in your head when back home. Meeting other guests at the hotel and discovering they had been to this hotel several times and intend on returning next year, really is a testament to the hotel staff and surroudings. We will defiantly be returning in the future and really look forward to doing so.

Elmazili

7 months ago

9.0

7 months ago

8.0

Houda

7 months ago

7 months ago

5.0

Oliver

7 months ago

5.0

Hotel lobby / bar/ evening restaurant were all beautiful.

Cons: However, the remaining areas were all very dated and tired. The air conditioning was poor. We also had multiple issues with our room and asked to have several problems with the room addressed, but these were not followed up. Around the grounds, especially near the accommodation, we saw plenty of litter. Poolside umbrellas were falling apart and torn.

J2401LKdaveh

7 months ago

6.0

The good : Bar staff, cleaners, and pool boys are excellent and a credit to the hotel. Always go the extra mile and very friendly. The not so good: Rooms are dated and look very tired now. Sewage smells, showers leaking and stained fixtures. Doors really need draught excluders to keep out insects. Food was tasty, and you will always find something to eat, but it was mostly luke warm, cold plates, and waiting for replenishment, especially at breakfast, I'm looking at you egg station. Would love to see the Italian turned into an Asian restaurant, as Italian fare can be had at lunch, and dinner in main restaurant. Drink measures have been reduced, bring a bottle. New sunbeds but limited umbrellas with many broken. Pool area not level lots of cracks and broken tiles. Entertainment team work very hard, but their numbers seem to have been cut, and it shows. Entertainment was a lot better when moved outside, easier to watch and enjoyed a better atmosphere. Reception staff can be hit and miss, reporting of issues can take several tries before actioning. Overall we have enjoyed each of our visits and will return mainly because of the staff, but investment in infrastructure is sorely needed.

aurélie

7 months ago

9.0

Andy

7 months ago

10.0

The staff were all very friendly

Cons: Nothing really

7 months ago

7.0

Shade

7 months ago

8.0

7 months ago

10.0

Tougui

7 months ago

1.0

Gli animatori sono bravissimi gentili e veramente professionali anche la dada per i bimbi top

Cons: Io lo sconsiglio perché non trattano molto bene i loro paesani li trattano con indifferenza quando vedono un turista straniero lo trattano con i guanti è questa non è professionalità ovviamente non tutti ma se ne salvano 2 di numero quando richiedi il the nel suo brik ti dicono no solo nel bicchiere e vedo davanti a me che il brik c'è mi risponde uno capo sala dicendo queste sono le regole richiedo l'asciugamano per la doccia un po più grande essendo che quelli sono da bambino mi dico questi sono le disponibilità sinceramente non lo consiglio a nessuno. internet non va tranne quando sei all'entrata o in picina in certi posti

7 months ago

10.0

Abdelhakim

7 months ago

9.0

fabuleux

Cons: toilette de la chambre.

hamza

7 months ago

10.0

carolinebR7178FK

7 months ago

7 months ago

10.0

Bon qualité prix

Cons: Ras

7 months ago

8.0

Breakfast was good, a lot of variety, staff was nice and very quick replacing everything. Although very big did not feel overwhelming. Good entertainment for the kids, pool Is super, a lot of chairs for everyone.

Cons: Fruit options needed throughout the day. The bed had a hair inside and the linen had a lot of marks, super nice lady from housekeeping dismissed It, took the hair with her hand and promissed that she had made the beds clean that day… didn’t change them! Cleanlyness around the pool and gardens could Be better. Staff in the recepción could be nicer and attentive, my niece hurt her lip in the pool, i asked for a cloth napkin or small towel, they simply denied it not showing any care. Luggage room hás no security, they don’t even provide you with a ticket..

Essaid

7 months ago

7.0

Le personnel tres, aimable

Cons: Certains repas a odeur désagréable(puree) Eau piscine couverte non chagee (debut mauvaise odeur) Eclairage faible

94jayner

7 months ago

10.0

We had our photograph taken by Muhamad he was very professional made us feel at ease and comfortable and great prices for the great photographs. Excellent service..thankyou

Amal

8 months ago

8.0

La piscine, le personnel aimable et très accueillant, la propreté des chambres , les jardins

Cons: L’animation trop ennuyante sauf au piano bar , j’ai apprécié la soirée dansante animée par une chanteuse

Mounir

8 months ago

10.0

We arrange to visit friends despite staying in another Riu, our manager contacted the hotel and they agreed we could visit for drinks and dinner, so across we went by taxi, the staff are really friendly, there was a great choice at dinner, and the food was really good. We enjoyed an evening of food and drinks with friends, a great night.

Kamal

8 months ago

9.0

Person

Cons: Personnel aimable 😊

mohamed kamal

8 months ago

10.0

younes

8 months ago

9.0

Le service était impeccable

Lherd Hicham

8 months ago

10.0

Tres agréable

Cons: Manque d animation

Meryem

8 months ago

8 months ago

8.0

Inma

8 months ago

8.0

Habitaciones con camas enormes y muy cómodas, comida variada en el restaurante principal, piscina inmensa con espacio de sobra para disfrutar y mantener tu espacio "personal ", amabilidad de todo el staff, tanto de recepción, limpieza y animación.Instalaciones limpias y cuidadas , pistas deportivas variadas . Desayuno muy variado y excelente. Cocina marroquí muy buena con unos postres espectaculares. Transfer gratuito a Marrakech y puntual ( si te retrasas lo pierdes ). El equipo de animación muy bueno. Te de menta exquisito preparado de manera tradicional

Cons: El restaurante italiano es un bufé muy básico ( pizza, pasta ) mezclado con lo mismo del bufé principal. El todo incluido son bebidas /café y restaurante abierto para que cojas lo mismo del desayuno. Con el calor sugeriría que añadieran granizados o polos. De picar solo almendras. Muchas hamacas de la piscina rotas, animación buena pero con pocas actividades. Tienen unas pistas de tenis, baloncesto, futbol estupendas pero no informan de como conseguir el material para jugar ni sus horarios.

D4735YUtonyh

8 months ago

10.0

Stayed here for 10 nights ending 29/08/25 Facilities....................Very Good Check in....................Excellent Room.........................Very Good Cleanliness...............Excellent Staff...........................Excellent Food selection..........Excellent Food quality..............Good Room..........................Excellent Entertainment...........Below Standard Pool............................Excellent What I liked. Free safe in room Free bottled water every day in your room Free coach to the main Medina Staff very dedicated to help you enjoy your stay Easy going attitude to meal times Food available from 7am to 10pm All drinks available from 7am to midnight Spirits in most cases are named brands not local cheap stuff Staff constantly cleaning all areas TUI reps on site every day for several hours Other points spirit measures at times were below the UK singles I actually witnessed certain staff putting the ice in first..then the mixer and barely a tea spoon of spirit...I did bring this to the attention of the reps and in most cases this was put right. The entertainment could do with a re-vamp..the entertainers are very talented but lack direction and the what's on board needs to kept up to date. All in all a 10/10 holiday many thanks to the staff

amina

8 months ago

5.0

The breakfast was the same everyday, staff in restaurant never greated us. But we saw that they would approach other families walk them over to tables etc.

Cons: The staff approach towards us could have been different, on the last day ee got approached by one staff named Muhammad whom asked how our stay was and to give a good review and mention his name when that was the 1st and last we saw of him. I didn't like that we was the last bedroom so far from reception and pool area. The shower system and whole area needs renovation The fact that this was all inclusive it didn't meet to that. There was no snack bar, food was only selected times slots. Some staff would put other 1st come 1st serve and not serve me at the pool bar.

burtooon

8 months ago

6.0

Good family holiday, we just spent 7 days here. The staff are without doubt the Jewel in this hotels crown. Really nice, really attentive, genuine and don’t look for hand outs for every chore carried out. The gardens are beautiful, and the 1 mile path on the perimeter is great for a morning jog. The rooms are big clean and have separate 🚾. Big volleyball, tennis, boules area too. We found the food was a little up and down , with both specialty restaurants a real let down. The poolside needs a revamp as the tiles look more like crazy paving ! Would we go back?? Yeah probably , but give the Italian ( same room as buffet restaurant) and Moroccan restaurant a miss!! Thanks loads, Nick and Kerry Uk. 🇬🇧

Taha

8 months ago

9.0

Ben yamoune

8 months ago

10.0

Benchekroun

8 months ago

7.0

Un bon rapport qualité prix

Rachid

8 months ago

8.0

Espace et verdure ,Lobi bar👍👍👍👍

Cons: Manque d’étendoir à linge au rez-de-chaussée

Eloufir

8 months ago

8.0

LEMSAYEH

8 months ago

9.0

L’animation,la nourriture,etc,etc

Mohammad

8 months ago

6.0

Bilal

8 months ago

10.0

Hotel Riu Tikida Palmeraie - All Inclusive

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Reviews (4341)

Customer Reviews & Ratings

7.8 / 10

Charlotte

Annie

annick

Mathieu

Ilham

Renata

Navigator36172876776

Carlos

Mairéad

rachid

Ines

Isabelle

Igor

ABrea

Feyza

Tahar

kathrynj9

Carly

Laura

Theodore

michael

Vanessa

Jens

STEPHANIE

mohamed

Abdelhaq

Kate

duarte

KEHINDE

Hasna

927glendaj

sara

miguel

Veronique

Aude

simon

Sears1972

Youssef

Laura

Ibnzaydon

Bacart

Hanane

Kelly

Hanne Savolainen

Charles

Göran

Yvette

Rebecca