InsiderInns - Get Closer to the Dream

Desmond

3 months ago

10.0

The staff was extremely accessable and helpful. Amine, Jemela, Majid, Bushra, Fatima, Hakim, just to name a few. Fresh fruits to your room daily, ask and its yours. Couldnt ask for a better service.

April

3 months ago

8.0

Reataurant in hotel only place easy enough to get to especially at night (going out, since no tuk tuks or taxis could come in all the way), and food average. I think the complication getting taxis is enough to not stay there again. Room looks authentic which i wanted, but felt a little worn and didnt feel the cleanest (hair in bathroom and rug?). Bed nice. Door has huge opening so all talking and noise is right there and kept me up. But door looked cool and authentic, which was good at least. Air con had hard time keeping cool with summer heat. Staff were nice and helpful. Overall good experience. Sometimes walking back to place alone i was harassed and that wasnt nice. Maybe normal i dont know. Maybe same in all areas. Close to market and shopping. Massage was good.

DANIELA

4 months ago

10.0

lovely place in marrakesh

Mayra

4 months ago

8.0

The Riad Karmela property immerses you in the enchanting atmosphere of old Morocco. However, I found its location to be somewhat inconvenient. It is situated in the heart of the Medina market, which can be overwhelming when trying to find transportation, as no cars can enter the area. The service and the hotel workers at the Riad were outstanding.

Tugba

4 months ago

8.0

The staff were very hospitable and welcoming. The location was very convenient - walkable to most hot spots. Could’ve done with cleaner rooms, especially the bathroom inc towels, otherwise all good.

Dimple

4 months ago

10.0

From the moment we arrived, the staff was so hospitable and lovely. Everyone was kind, helpful and competent. We had an issue with ants or some tiny bugs in our bathroom (also almost 40° C weather) and they made sure to take care of it and make sure we were comfortable. It is a beautiful, centrally located, very Instagram worthy Riad.

Dilenys

5 months ago

10.0

Our stay at Riad Karmela was an unique marrakech's experience, the staff very friendly and available to help all the time.

Jaime

5 months ago

10.0

The best customer services. The staff is ready to help you

Enrique

5 months ago

10.0

Amazing Riad in the heart of the Medina. Easy to find with Google Maps and no need for taxi or tuk tuk for the most part. The Riad makes you feel like you've escaped into your own private estate in Morocco.

katherine

5 months ago

10.0

We love this place. The service is amazing. Anything you ask is no problem. The food is great and this time as a treat we took the mini princesse the private apartment with its own roof terrace and three en-suite bedrooms and downstairs living area. Said the manager was amazing and took care of us - we will definitely come again Katie

Elizabeth

5 months ago

8.0

Great Costumer service

Rahat

6 months ago

10.0

Exceptional customer service , we got an exotic bedroom with our own terrace to enjoy sunrise and sunset. Excellent breakfast and Hammam!

Paul

6 months ago

10.0

We had a lovely stay at Riad Karmela. It is a beautiful Riad hidden away in the medina. The downstairs courtyards and roof terrace are excellent and so quiet compared to the street level chaos. The location was ideal for exploring the centre of Marrakech, with all key sites in walking distance. The breakfast was good, with plenty of choice and we had 2 evening meals, which were excellent. We used the hammam, which is small but good, the massage was very good. We booked the airport transport and we were glad we did, as we're not sure we would have found the Riad without doing so.

Myungsook

6 months ago

8.0

All good except taxi cannot go to Riad Karmela directly due to narrow roads in Medina. Meet a porter from the hotel at the meeting place to go to the hotel. He carried luggages in the cart to the hotel and asked us more tip. He followed us until he got more. Kept saying, " this is nothing." I used to give tips during 10 days of Morocco trip. Never happened. I was very annoyed and disappointed.

Andrea

7 months ago

10.0

Great property, great breakfast, excellent staff

Francois

7 months ago

10.0

Great location

Bronwen

7 months ago

10.0

Lovely riad in the centre of the old city. Easy to find and a little bit out of the busiest bits of the medina, so makes a calmer place to return to after a day in Marrakech

Shahzad

7 months ago

10.0

Amazing staff and a really warm welcome. We had the family suite and stayed for one night, but the experience was perfect. Staff are so helpful and friendly. Will stay here again next time we are in Marrakech.

Ofelia

8 months ago

10.0

It was in the heart of the Medina and I feel I got a full Moroccan experience.

mary michelle

8 months ago

10.0

excellent staff good location nice riad

Arlinda

8 months ago

10.0

We had an excellent time, the property was an oasis and the service was fantastic. We had dinner there both nights and it was delicious. Mohamed took great care of us.

Vinayak

8 months ago

10.0

We stayed there for 3 nights and enjoyed it immensely. Our room had a beautiful terrace with sofa. We spent hours soaking sun and watching beautiful Atlas Mountains.

Fenna Elize Jobina

8 months ago

10.0

Staying at the mini princesse was amazing, with our private road including private rooftop terrace and the facilities of the hotel across the street.

Liz

8 months ago

6.0

Lovely staff but was kept awake on last night by noisy furniture removals at 1am, no idea what was going on. Also gas heat used to keep communal areas warm gave off terrible fumes Little ventilation which I think was a health hazard though they did turn it off when asked at midnight!

Mary

9 months ago

10.0

My sisters and I had a wonderful stay at Riad Karmela. The staff were all incredibly helpful and friendly, we all agreed it was the best service we have ever received. I would highly recommend staying here, and would do so again next time I am in Marrakech.

Laura

10 months ago

10.0

Beautiful hotel. Great customer service.

Stuart

10 months ago

10.0

My wife and I booked a superior room in Riad Karmela through hotels.com. There are a number of riads, all next to each other, under the same ownership and where guests can move freely between them all. We received an upgrade to stay in room Bahia in Riad Petit Karmela. It was very serene and calm on the ground floor overlooking a beautiful sitting area which was heated during the evening. It transpires that, if you book directly with the riad, you receive a room upgrade and a one way free transfer from the airport. We reserved and benefited from the transfer and were met at the airport. The riad was ideal. Lovely room and facilities (including room safe) good hot shower, comfortable bed and plenty of space. One litre of free bottled water daily. Breakfasts were more than ample and served as continental style and we had 2 evening meals (pre-reseved). Cocktails were superb and both beer and wine were available at table. Joel (owner) has a superb team of staff and we were looked after well by Muhammed, Amine, Said & Fatima and others whose names are in my dimming recollection. Highly recommended and would be our choice of accommodation again. Thankyou.

aylin

10 months ago

6.0

old bathroom, need a lot of maintenance breakfast was nothing special, everything wal cold, the food was very good and the guys who served us were very friendly, except the guy who works at night in the reception, complicated for the transportation you pay for a taxi and you have to walk more than 10 mins doen's matter if you pay the taxi at the riad or not

Sally Lai-Sim

1 year ago

10.0

What an Amazing Riad with Amazing Staff. We stayed here for 7 nights and all the staff were very friendly, genuine and helpful. Airport transfers were arranged through Riad Karmela and we could not believe the effort of both of our drivers...on arrival he had waited over 2 hours for us! The second driver to the airport manouvered through almost impossible alleyways for us. Thank You to you both. The rooms were so spacious and clean. Breakfast was a delight each day and the staff were always attentive. The relaxation areas including the terrace were decorated to traditional standards, with beautiful furniture, paintings, photographs and Moroccan artefacts. The restaurant was almost full each night we stayed and highly recommended. The guitarist was also a pleasure to listen to on evenings. Thank You to all at Riad Karmela!

Bruce

1 year ago

10.0

We had one lovely night here as we arrived from a tour bus and left the following morning for our plane but it was a very comfortable night. The staff were really helpful and friendly and the location in the heart of the Medina is great. Wish we could have stayed longer.

peter

1 year ago

10.0

Great location. Great friendly staff made superb effort to organize arrival logistics and meet any subsequent requests. Very authentic cultural experience on a first night in Morocco.

Nicola

1 year ago

10.0

A collection of 3 Riads hidden down an alley just seconds from the madness of the medina. Lots places to relax inside on the patios and different areas on the roof terraces. Friendly helpful staff, who speak English, French as well as Arabic. Arranged airport transfers with Riad, though they forgot to collect us on arrival, so we had to ask a local to ring the Riad for us (so either double, double check or take the phone number and use data roaming!). Could arrange your own transfers, but difficult to find first time in the dark on your own, even with google (and if you can get internet). Very good breakfast, and dinner (we ate there twice in the evening, delicious spring chicken with vermicelli). Take some Euros, Riad will change and take back any unused dirhams- until you can access a bank. It was our first time in Marrakech and we thoroughly enjoyed the different culture. The only downside? the horrendous queues at the airport, both in and out (we got there 3 hours before our flight back home to be safe),shame really as I would like to explore more of the country.

Chauncey

1 year ago

10.0

Amazing and welcoming staff

Nicholas

1 year ago

10.0

Great proactive service.

Antonio

1 year ago

10.0

Great hospitality

Moti

1 year ago

10.0

Great staff from the front desk and the cleaners . Felt welcomed from the start . Really nice people

Aqsa

1 year ago

10.0

We stayed at the Riad for three nights with my two year old. The staff were very helpful and couldn’t do enough for us- we were made to feel very welcome and felt at home. The transfer from the airport was easy and quick and the driver munir was very friendly and helpful. All reception staff were great and always happy to help, my son was made to feel welcome and staff were great with him! The breakfast was nice and varied. We stayed in the suite with private terrace and enjoyed our stay throughly and would book again without a doubt. The Riad is nestled in the old town so taxis are hard to get you may need to walk a little to get one however tuk tuks are readily available and can be arranged via reception. Good value for money and the riad it self is decorated nicely and very spacious.

Sumit

1 year ago

8.0

Service/Facilities were not on par with the daily room rate charged - low in terms of value. Staff were available for help, but were cold and at times rude. My family and I did not feel comfortable with the interactions (and we visited 8 cities and hotels- mostly Riads/Dars during our 2 week trip to Morocco) Breakfast was a disappointment. Slim pickings and did not feel they were freshly prepared. Omlettes ordered took 20 mins. to deliver. No smile on faces of staff. AC was barely able to keep up with the Marrakesh Aug heat, was comfortable at nights but was uncomfortable to stay in the room during afternoons, even with AC on. Location is deep inside the old city, and a minimum walk time of 15 mins needed to access cars. The property charges for handcarts to bring/dispatch bags to locations accessible by cars. On the other hand, the location is walkable from/to places of interest in the medina. Property may not be right nor families, as staff was intolerant to noises created by/due to children in just the one instance it happened (compared to experience in 7 others Roads/Dars/hotels)

Adebisi

1 year ago

10.0

Wonderful riad, quirky but really cool design. Our apartment had a private roof terrace which was just lovely. The staff members are polite and super helpful. Breakfast was included and offered a decent spread. All together, a wonderful experience!

Sarah

1 year ago

10.0

Very clean and super friendly team

Carla Maria Teodoro

1 year ago

10.0

Rustic and design boutique hotelin the meiddle of the Medina. Wonderful staff, very quiet and relaxing. Excellent experience. Wonderful staff!

Ramirez

1 year ago

10.0

I got in late and was greeted by the hotel staff at my taxi. I was upgraded to the Hassan suite and was very pleased with the accommodations and the hotel environment and staff. I enjoyed the personal guide Aziz who showed me a memorable experience. The rooftop breakfast was excellent. When I return I will be staying there. Thank You staff for your hospitality.

Manfred

1 year ago

10.0

Great stay!

fellipe

1 year ago

8.0

We only stayed for one night and besides the harassment we encountered by some young men not related to the riad as we walked from the parking lot, the riad offered some peace and tranquility. If you come with a car be aware of the fact that there is no parking on site, you will have to park your car and walk inside the medina to get to the riad. The parking attendants are a bunch of young men who will tell you that GPS does not work in the medina, they will start walking to escort you to the riad even if you don't request this, only to demand you tip them at the end. They are very aggressive and it's almost impossible to shake them off. Needless to say if you don't tip them the amount that they think is reasonable they will harass you and cause undue stress. Once you enter the riad though it's pretty serene and our room was very quiet despite being on the ground floor. The riad has a restaurant on the rooftop where you could have lunch/dinner and it's the same place where breakfast is served. Don't waste your time eating here for lunch/dinner, the food was mediocre at best. Breakfast was ok, buffet style, nothing special.

Ikraam

1 year ago

10.0

Had a lovely stay at Riad Karmela the staff are nothing short of fantastic and I felt very comfortable and well catered to. Nothing but praise for the Riad and the hosts. Love it!

Mackenzie

1 year ago

10.0

Amazing staff! So helpful. Worth using them for airport transport as the area they are in is only accessible by car in one specific spot. Easy walk to the big market.

Angela

1 year ago

10.0

Very sweet riad. Well appointed. Service was lovely.

Lauren

1 year ago

10.0

The space is charming as a collection of homes turned into two neighboring properties, hidden way in the middle of the busy market of old town. It’s great as you can walk a few minutes to many of the tourist sites (Madrassa Ben Youseff, Secret Garden, etc). The staff will also arrange any trips, taxis or other outings you might want. But the real highlight is the hospitality—I arrived with two sprained ankles after tripping in Tangier. After the welcome tea and cookies shared with all guests, Amine additionally brought me a bag of ice and two ointments for my legs. He also got us set for dinner on the premises so I didn’t need to go out (something we had originally declined). This was just day one—from there Amine and Omar did everything they could to help us enjoy our stay despite my injury. I can’t thank them all enough! I will absolutely recommend to anyone traveling to Marrakech—it is invaluable to stay with kind, caring people when traveling abroad and running into difficult challenges

Kerry

1 year ago

10.0

A wonderful calm space in the chaos of the medina

Sarah

1 year ago

6.0

This traditional Morrocan hotel was extremely comfortable and the staff was welcoming and helpful at every turn…once one gets there. It is truly in the heart of the massive Souk, and one must desire and be prepared for a unique cultural experience of this traditional area in order to get safely ensconced in the room. The room/suite itself was lovely, quiet, and comfortable.

John

1 year ago

10.0

Absolutely great stay!! Staff is fantastic! Right in the heart of Medina.

Deepak

1 year ago

10.0

The Riad well positioned in the Medina and is beautifully decorated in the traditional Moroccan style. The bedroom, the buffet breakfast and lunch/dinner dining options were very good. But above all, the reason I have given the 5 star rating is because of the hotel staff. They went above and beyond and offered the best service I have experienced. Always available, always attentive and always considerate. Thank you Amine, Fatima and all the other members of staff who made our stay wonderful and truly memorable. Tanmert! Choukran!

Vivek

1 year ago

10.0

Liked the location and friendliness of staff. Walkable distance to main square Jamaa El Fna. Many good food and shopping options around the place.

Sally

1 year ago

10.0

This is a great immersive experience if you are visiting with an ambitious group of people. I would recommend staying at this location again. The staff are very friendly and provide you with tea and cookies upon arrival. The breakfast at this location is fantastic. However, do keep in mind that the wifi connection is unreliable, which could pose concerns.

Javed

1 year ago

10.0

Nice and enjoyed the stay.

Tracey

2 years ago

10.0

The Riad Karmela is beautiful. We thoroughly enjoyed our stay. The staff are very welcoming and make you feel at home. The food and drink were excellent. I highly recommend and would love to come back some day.

El Mechry

2 years ago

10.0

Extraordinary customer service. We received amazing customer service from Fatima and Saeed. The Riad is beautiful, the location is great, and the food good. But the best part for me was the customer service.

Sabrah

2 years ago

6.0

No hot water and the facilities are very minimum. That said, there is not much around to choose from in this area. The breakfast was okay.

Caroline

2 years ago

10.0

The staff were helpful, accommodating and pleasant. The hotel accommodations themselves charming and relaxing. Highly recommend.

Omar

2 years ago

10.0

Lo recomiendo esta dentro de la medina y muy centrico. Se siente uno muy seguro y las atenciones muy buenas.. puedes cambiar dinero en la recepción que es 24 horas. todo lo que puedas necesitar lo puedes tramitar en la recepción también. Los tranfer con ellos y las excursiones tienen muchas. Los choferes te recojen personalmente en la entrada . Claro hay que caminar un poco yaque los autos no pueden llegar posus calles muy estrechas. En la instalacion iempre tratarán de buscar una solución a tus necesidades El desayuno esta incluido y es bastante bien. La cenas la ordenas y te la sirven en una terraza muy agradable. Todo su equipo de staff. Excelente.

Omar

2 years ago

10.0

He recibido una excelente bienvenida. Muy buena atenciones . Durante el chek in .te explican todo como funciona todo. El riad esta muy centrico de la Medina. Con acceso a casi todo la parte mas vieja. Un lugar muy tranquilo. Y acogedor.

Huei Ling

2 years ago

8.0

right in the center of the Medina close to everything. breakfast was decent. We were put up in one of their sister Riad a couple of blocks away. quieter than the main Riad. Overall a nice stay.

Verified traveler

2 years ago

10.0

The best riad we had on this trip. It’s not just an accommodation but an art gallery. The service is good, the atmosphere is great, the dinners are super!

Konrad

2 years ago

10.0

The staff at the riad was incredible. Walking distance to the Medina square. Loads of options for food and beverages. Amazing place to stay at.

Emily

2 years ago

10.0

Staff was fantastic. Right in the center of a busy Souk street. Can be overwhelming finding the place. But overall great experience!

Bruce

2 years ago

10.0

Beautiful Riad in the heart of the Medina. The atmosphere is quite unique. Great staff, superb food, very charming. Will definitely be back.

Stephen

2 years ago

8.0

Central location, original rooms and attentive staff. I’d stay again.

Sophia

2 years ago

10.0

Our stay at the Riad Karmela was absolutely wonderful. The property is beautiful location in the Medina and close to many sites and restaurants. The food at the Riad was excellent, including the breakfast. What we enjoyed most was all the staff, they were wonderful people with good hearts and made our time great. Very knowledgeable and helpful and made our first time to Morocco very joyful. Make sure you go stay there! And thank you Riad Karmela!

Charles

2 years ago

8.0

I would consider it a nice 3 star Riad (not 4 star). The Riad itself is very nice and the staff is kind (tip them well). The dinners are pretty reasonable and wifi works well. The Rias is also quite peqceful. The major issue with the Riad is location. Property is close to some mosques so morning prayers are very loud and a good night's sleep was difficult even with earplugs. The property is north of the square but we ended up walking south of the square most days. Taxis are a 10 minute hike through the Medina (dodging motorbikes and tuk tuks and touts and people). We've had a taxi refuse to take us to the drop off square and another who couldn't find it. We finally discovered that having the Riad schedule a tuk tuk was the way to make things more convenient.

John

2 years ago

8.0

Great location and service was friendly. Unfortunately the wifi wasn't very good which was important for us. Very walkable, safe and quiet.

Kevin

2 years ago

10.0

Very enjoyable stay. Staff were helpful and good location to explore Medina area and main square in Marrakech. Roof terrace was great to use. Service was good, massage in spa was good. Would stay again.

Patricia

2 years ago

10.0

The staff at the Karmela were super friendly and helpful. The Riad was beautiful and the meals delicious. We booked all our excursions at the front desk and everything couldn’t have gone more smoothly. I highly recommend them.

Homayoun

3 years ago

6.0

Just be careful that they don’t send you to an adjacent inferior property that they own. I think Expedia should consider dropping them from their site if they continue to do this.

Orita

3 years ago

10.0

Had a great time here as the staff was accommodating and helpful and made our stay a pleasant experience. Would definitely return in the future.

Asad

3 years ago

2.0

I never confirmed the booking and nor did I go on this holiday, yet I’ve been charged. Expedia only contacted me thanking me for my visit and asking for feedback. My card was charged without even checking with me or confirming anything.

Juan

3 years ago

10.0

Great people

Lorne

3 years ago

10.0

Wonderful stay. Staff was so very welcoming and helpful. They went beyond what I expected. The facility is amazing and very beautiful. Food was excellent.

Abhay

3 years ago

6.0

We stayed only 1 night before leaving for desert tour. Its location is not convenient for tour pickup/dropoff for first timers. Dinner tasted good. Early breakfast and checkout just happened. They were not prepared for that.

Abid

3 years ago

10.0

We enjoyed the staying at the Riad Karmela. The staff were very friendly and very helpful when we had questions. They really made us feel like we were home. The location was great as we were able to walk to most places. The rooms were nice and comfortable, and food was really good as well. I would definitely stay at this place again.

Steven

3 years ago

10.0

I would absolutely recommend this property. Great staff and service in absolutely beautiful surroundings.

Konstantin Dimitrov

3 years ago

10.0

The staff were very friendly and helpful. They took care of ordering taxis, and told us the essentials about getting around the Medina. Riad Karmela is a great place, especially the inner courtyard - a small oasis of calm.

HUI

3 years ago

10.0

This is our first trip to Morocco with many uncertainty about surroundings. From the time we called front desk before arriving until the airport drop off. We were all well taken care of. The riad staff were very friendly. All local excursions were well arranged. The riad is close to most Marrakech attractions. Very quiet inside madina.

Victoria

3 years ago

10.0

Is very peacefull, the courtyard are beautiful. Staff friendly. Is very relaxing to seat and admire the beauty of this Riad.

Melissa

3 years ago

10.0

Excellent hotel with very professional staff. Contact them for transportation and tours. They have excursions and hammam spa services on property. We were greeted with tea and a complete run down of the medina by Amin who was incredibly professional. They provided a map and were always available for questions. It is recommended not to walk around too late in the area as there are young kids that stay out after hours. Our tour around the medina was excellent and the breakfast was the best we had in all of Morocco. We will be back!

mark

3 years ago

8.0

The hotel sent a driver to pick us up at the airport. This is not free but the service was good and the driver was friendly. He drove us to a parking area about 300 meters from the hotel and then walked us the rest of the way. Upon arrival the staff greeted us and gave us some tea and helped us with a map of the area. The room itself was nice. One double bed and two single beds. There was an air conditioning unit in each room that worked well. Beds were good The breakfast consists of coffee, juice, cheese, fruit, meat, cheese, breads and you can request eggs. Dinner needs to be requested in the morning but was pretty good. We had a chicken dish one evening and beef another evening. The staff was helpful in terms of communication with our tour services. There are two watch outs with this hotel. First, the hot water is inconsistent both in temperature and pressure. Second, the location is tricky to find through the maze of the old city. It’s important to have a phone with GPS to find your way back.

Mac or Mahmoud

3 years ago

10.0

Kind owners, amazing staff, clean property. Comfortable rooms, tasty food and they do organize group tours with an outside company.if you would like to join one. If you are coming from the airport they will send someone to pick you up or if you are coming by taxi you will need to have the driver to get directions as it is hard and difficult to get to. It it’s in the middle of the old city. I would recommend it again. I am sure I will be back again. Thank you for making my trip amazing!

ADEL

3 years ago

10.0

I had a terrific 3 day stay in this beautiful, unique Riad in the heart of iconic Marrakech. The staff are terrific and the service is outstanding. They searched for a Lab to do my COVID test 24 hours before I flew back to the US. It was a public holiday and most lans were closed, they found me one that opened for 2 hours, made my reservation, got me a cab and even paid for the cab, you can't ask for more. The rooms are great, the breakfast is terrific, and the dinning is home made. Lovely place to soak the Marrakesh true atmosphere, right in the heart of the old town (Medena). I highly recommend it.

Kevin

3 years ago

10.0

The staff at Riad Karmela made our stay very special, comfortable abs so much fun. We had the best of times in Marrakesh and that’s largely because of our stay there. We were looked after, excursions, drivers, delicious meals, hammam all arranged by the team. We could not recommend it more highly and will return there with the first opportunity. Clean, beautiful, homely, magical and in a great location close to all major attractions. For a true feel of Marrakesh this is the best Riad. Ioannis and Kevin

Verified traveler

3 years ago

10.0

Amazing location great themed rooms, staff are excellent and nothing is too much trouble, always willing to help with a smile. the riad provides a tranquil retreat from the hussle and bussle of the busy souqs.

Adrian Bart

3 years ago

10.0

The Road was outstanding and the staff were excellent I can’t wait for a chance to stay again

Leandro

4 years ago

10.0

Nice hotel and great location.

Cheri A.

4 years ago

10.0

Warm and welcoming reception, beautiful grounds…..room rather basic but spacious, clean, and comfortable. Slept well - nice bed, very quiet. Breakfast was good. Really can’t say enough about kind and helpful staff.

Verified traveler

5 years ago

10.0

A wonderful Riad with beautiful decoration with plenty of privacy and places to relax in comfort. The staff were amazing and could not do enough to make our stay one to remember. Food in the restaurant was first class at very reasonable cost. All in all we would not hesitate to return again.

Shirl

5 years ago

10.0

Riad Karmela is in a great location, only 10 mins walk to the Spice Market & souks & about 15 mins to the main square. We only booked a standard room but this was spacious, clean & quiet. The Riad itself is a haven of calm after the madness of the souks & the roof terrace is a lovely place to chill out after a day exploring the city.

Verified traveler

5 years ago

10.0

Excellent service, staff and facilities. Beautiful Riad and good food would recommend highly.

Jason

5 years ago

8.0

The Road Karmela was quite, quaint and pleasant. The staff was amazing, food lovely and location perfect for our Old City needs. The bed was a bit old and uncomfortable and the floor rug quite dirty. As a result, our room wasn't great.

Diana

5 years ago

10.0

The staff at the Riad is fantastic. We could not have a better experience or stay. The staff is kind, knowledgeable, hospitable, and always willing to help. Breakfast was delicious and included in the price. The restaurant was really good as well and a perfect option for Morrocan food if you do not want to go out. Delicious!!!

AmjadB

5 years ago

8.0

Excellent hotel, and the atmosphere was really quiet and romantic, staff were really helpful location is really nice, and close to the market and in the heart of the city. Only negatives about the location is that no parking close by, and the city is full of motorcycles and air is very polluted by exhaust smoke

Peter

5 years ago

10.0

I am so glad we stayed at Riad Karmela. Everything was so fantastic for my wife and I and our 18 year old son. From the time we arrived, one of the friendly staff fluent in 3 languages poured us the traditional mint tea with a few biscuits and ran through the Riads amenities and went through a folder with various tours we can go on and gave us a map outlining the main attractions of Marrakech. We ate at the riad every night Of our 4 night stay as we have read a few bad reviews from buying from the souks as meat is left out, non refrigerated all day ect. The meals were all delicious and the deserts to die for. If you don’t eat there see if you can try the ice cream. Mouthwatering!! The terraces on top of the riad are quiet and relaxing. After a days sightseeing and after dinner we would sit on the terrace and relax. The sunsets can’t be put into words. The bar is very reasonably priced. 3or 4€ a can. The tables for dinner and breakfast are spread out on the ground floor around a large water feature and you sit amongst 4 large orange trees full of fruit this time of year(dec) The breakfasts are smorgasbord and are my sons favourite part of day. The staff remember if you have tea or brewed coffee after first morning and automatically appears the next morning. I know it sounds a bit “corny” but we have since stayed in a riad in Fez and really wish we could take riad Karmela and it’s staff with us.

Leslie

5 years ago

10.0

Riad Karmela was beautiful and a great place to stay in Marrakesh. It is a luxury Riad - very spacious with several adjacent locations for room selection. Staff are extremely friendly and helpful providing us information on how to navigate around the Medina including a map and suggested site to visit. Breakfast buffet was very good with many options. They arranged our transport to the airport at 3:30 am with no problem! It was a lovely way to end our travels in Morocco. I would highly recommend Riad Karmela and would choose to stay there again.

Verified traveler

5 years ago

10.0

As promised this traditional Riad is beautiful. The staff is friendly and eager to help. They set up a couple of tours for me and my airport transfers and I was very happy with all of that.

Verified traveler

6 years ago

10.0

Beautiful Riad with loads of love being put into its creation. Within the old Medina & very close to everything. Staff were friendly & helpful. Hotel map of Medina & local area was invaluable!!

Michael

6 years ago

10.0

I thoroughly enjoyed my stay here. The staff was very friendly and helpful and my room was quite large. There are a number of quiet, lovely lounge spaces to relax in after venturing out into the city. It is in the middle of the Medina, so not easy to find initially. I recommend using the taxi service arranged by the Riad Karmela for your arrival.

Verified traveler

6 years ago

10.0

Fantastic location right in the middle of the old medina. An oasis in the hustle and bustle of Marrakech. The staff are so helpful and kind. Our room was really funky. We actually stayed in Riad Karmela Princess which is owned by Riad Karmela. It is very difficult to find so worth getting the Riad to organise taxi transport from the airport.

Verified traveler

6 years ago

10.0

Cleanliness, tranquillity, decor, friendly and accommodating staff. The location is perfect, very close to shopping. Overall, I totally enjoyed my stay and I definitely plan on returning to Marrakech and this hotel will be my first choice for accommodations. I can't say enough to express my satisfaction.

Mahzabin

6 years ago

10.0

We stayed at riad karmela from the 19th August to the 24th August 2019. Our stay was absolutely amazing. The staff were so friendly and helpful and caring. We had dinner on the first night at the riad and our waiter amin was very welcoming. Every time he would see us thereafter he would ask if we were alright and if we needed anything. We also booked the ourika valley excursion and quad biking excursion through the riad and they were both amazing. Highly recommend the ourika valley excursion, it’s a must see. The rooms were wonderful and spacious, the air conditioning worker perfectly. The little garden at the bottom is so beautiful and a lovely place to wind down when coming back from the hustle and bustle of the souks. The riad is situated about 5 mins from the souks and about 10 mins away from Jema El Fena. Also, when getting a cab back from the riad, ask them to take you to Ben salah which is the square nearer to the riad and only takes 6 mins walking to get back to the riad. Overall it was an amazing stay and will definitely be coming back to stay at riad karmela.

Saleka

6 years ago

10.0

The rooftop at late night is beautiful. I really can’t find anything that I dislike about the property

Verified traveler

6 years ago

10.0

This Riad is a little oasis of tranquility and calm in the middle of the craziness of the city. The traditional decor and layout was a real treat to experience. It is in an excellent position for exploring the Médina and all it has to offer as well as serving some delicious traditional Moroccan food. The staff were extremely helpful and polite at all times from bringing drinks and nibbles on the roof terrace to organising day trips out for the family. Thoroughly recommend and hope to return in the future.

Ikhlas/Leyla

6 years ago

10.0

Riad Karmela is a wonderful place. The rooms are spacious and well equipped with a traveler needs. The rooms are air condition and bathrooms have sufficient hot water. They also provide an affordable laundry service. The staff is professional and willing to help at any minutes of the day. The Wi-Fi is strong. They have dinner services at a reasonable price and good quality food. The Riad is located in the heart of the Old Medina. If they have an available spot on Princess Karmela (an upscale facility) they would upgrade you without an additional charge. Which they did for my friend, who was traveling at the same time I was travelling in Morocco. I appreciated Khalid who works as a waiter. I lost my cellphone in Casablanca and someone found it and hand it to their hotel in Casablanca. Khalid helped me to contact my friends who were contacted about my cel. He also contacted the hotel and told them to hold my phone till I come to get it. Overall all this chain of Riads is well managed and the staff members are professional and organized. They would help anyway they can. I would highly recommend this facility for any traveler.

Verified traveler

6 years ago

10.0

Karmela was just perfect ,location ,staff,facilities,hygiene were all excellent

William

6 years ago

10.0

An amazing oasis in the hustle and bustle of Marrakech.

Verified traveler

6 years ago

8.0

This hotel has the most hard working and accommodating staff i have ever met. I proposed to my fiance there and really appreciated their support in helping me to film and providing a good service.

Verified traveler

6 years ago

10.0

Great environment, very clean and relaxing,staff were great and professional. Breakfast was amazing.

Prof

6 years ago

6.0

Location is terrible and accessibility is very difficult specially if you have luggage !! and kids with you

Lily

6 years ago

10.0

property is pretty and clean. Room very spacious. Service is great. We stayed at Riad Karmela Princesa for the first two nights and booked Riad Karmela (sister property) for the third night. Staff was very generous with letting us stay in the two rooms at Karmela Princesa (these rooms are more expensive by quite a bit than the ones in Karmela) for free.

Verified traveler

6 years ago

10.0

Very difficult to find. No fault of the staff. Pre prapare transfer there if you are unfamiliar with Marrakech. But accommodation is amazing. Staff was fantastic and so was the breakfast. Definatly recommend riad karmela to travelers

Verified traveler

6 years ago

10.0

A wonderful place of calm in the city. The perfect welcome , friendly staff and a beautiful environment.

Riad Karmela

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Junior Suite

Breakfast Included

$163.00

Half Board

$222.00

Full Board

$257.00

Standard Double Room

Breakfast Included

$148.00

Half Board

$207.00

Full Board

$243.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

12:00 PM

12:30 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Parking

Internet

Pets

Children and extra bed policy

Reviews (341)

Customer Reviews & Ratings

9.4 / 10

Desmond

April

DANIELA

Mayra

Tugba

Dimple

Dilenys

Jaime

Enrique

katherine

Elizabeth

Rahat

Paul

Myungsook

Andrea

Francois

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Shahzad

Ofelia

mary michelle

Arlinda

Vinayak

Fenna Elize Jobina

Liz

Mary

Laura

Stuart

aylin

Sally Lai-Sim

Bruce

peter

Nicola

Chauncey

Nicholas

Antonio