InsiderInns - Get Closer to the Dream

Christel

1 week ago

7.0

Les jardins, les activités des jeunes à l'écart, la piscine chauffée était agréable. le Yoga aussi.

Cons: Le personnel de l'accueil pas très sympathique, pas de conseils, il nous manque 100 eur dans notre chambre. Le personnel du petit déjeuner pas très sympa, non plus, dire bonjour ce n'est pourtant pas difficile.

Julian

1 week ago

9.0

Abdellatif

1 week ago

9.0

Abdelhafid

1 week ago

10.0

Jayaike

1 week ago

6.0

Brigitte

1 week ago

10.0

C. Niel

1 week ago

8.0

Hôtel très beau. Très belle chambre avec belle salle de bain . Très grande douche. Bel espace extérieur jardin piscine . Emplacement sympa pour découvrir Marrakech accessible à a pied sans soucis.

Cons: On entend les clients des chambres d a côté. Nous avions une chambre côté route et la nuit un peu bruyant avec les voitures qui passent. ..

Marti

1 week ago

8.0

VALERIE

1 week ago

7.0

Nice hotel, food was good and liked that there were multiple restaurants to choose from.

Cons: The gym opens at 8/9 am which is really late for people who are staying there for business purposes. Impossible to take advantage of the facility.

Theodora

1 week ago

10.0

Emmanuel

1 week ago

10.0

Très bon rapport qualité prix

Cons: Rien

STEPHANIE

1 week ago

7.0

Soso22

1 week ago

5.0

location, outside pool

Cons: I booked a so called Premium Room, Balcony Garden View, I got a room but no balcony, I asked one as booked and paid, it was not available and they did not want to give a discount. No shower gel, asked for refill, all 4 days no refill... A bit worn out but it could be a good 3 stars hotel. Indoor pool need to be paid, spa services booking unreliable

mona

1 week ago

9.0

Propreté personnel souriant et disponible

Sabrina

1 week ago

8.0

Emplacement de rêve , personnel charmant et à l’écoute De petits restaurants à proximité à faire à pied

Francisca

1 week ago

8.0

Fanny

1 week ago

7.0

Lauriane

1 week ago

6.0

J’ai aimé le petit déjeuner La piscine est vraiment belle Plutôt bien situé La salle de sport

Cons: Devoir réclamer du gel douche tous les jours L’organisation du petit déjeuner La piscine pas si chauffée que ça

Richard

1 week ago

8.0

Aïcha

1 week ago

8.0

L'accueil L'espace piscine restaurants

Cons: Ras

Gaelle

1 week ago

6.0

Piscine chauffée

Cons: Boisson pas compris dans le repas du soir même pas une bouteille d eau c est honteux vue le prix payer

Alexandra

1 week ago

9.0

sara

1 week ago

8.0

Maria Luisa

1 week ago

10.0

Colazione eccezionale

Cons: Ricezione wifi scarsa in camera

salma

1 week ago

7.0

Het ontbijt was lekker en veel keuze.

Cons: De badkamer was wat minder. Er hing een beetje een riool geur.

Slavena

1 week ago

10.0

mona

1 week ago

9.0

La propreté et le service

Katarzyna

1 week ago

8.0

salomé

1 week ago

6.0

Le personnel qui est gentil

Cons: Le manque de chauffage par 7 degrés la nuit avec un enfant.

Astrid

1 week ago

6.0

Propere, verwarmde zwembaden en omgeving. Goede locatie, taxi meteen beschikbaar. Grote, nette kamers.

Cons: Van de 4 nachten hebben we 1 keer housekeeping gekregen. De andere 3 keer heb ik meermaals moeten bellen naar de receptie. Water, koffie, wc papier was allemaal op. Ontbijt/lunch faciliteiten zijn ok maar erg standaard.

Gazguez

1 week ago

8.0

Nina

1 week ago

8.0

Caroline

1 week ago

8.0

La taille des chambres deluxe même si pas de balcon comme indiqué et la literie très confortable Le petit déjeuner très complet La gentillesse du personnel

Cons: Chambre lits jumeaux prévue avec 2 grands lits hors 2 lits simples Un seul ascenseur qui fonctionne

Lise

1 week ago

7.0

L'accueil est agréable, la chambre est spacieuse et confortable.

Cons: Attention, lorsque vous prenez le dîner inclus, aucune boisson n'est inclus, même pas de l'eau. L'eau ainsi que toute autres boissons sont payante.

Rui

1 week ago

10.0

Hervé

1 week ago

8.0

Emplacement parfait, dans un quartier calme. La piscine est chauffée et assez grande pour nager. Les cours de yoga stretching avec Rachid, excellents! Le petit- déjeuner est bon et le personnel très gentil.

Cons: Le surcoût de la piscine intérieure.

Reya

1 week ago

3.0

The staff The hairdressing salon is super good Super comfy pillows

Cons: It's dirty - the rooms are not cleaned well It's dated It smells bad It needs a lot of maintenance

Marine

1 week ago

9.0

Emplacement, literie, piscine chauffée, les animations proposés comme le yoga avec Rachid qui est un super coach, l’équipe sympathique

Cons: RAS

Lars

1 week ago

8.0

Tidlig morgen mad og god morgenmad. Hotellet og værelser rent og pænt. Personalet meget meget behjælpelig.

Cons: Aftens maden meget meget dårlig også var den også kold. Det var svært at få en plads ved poolen

Hervé

1 week ago

8.0

Emplacement dans un quartier calme. La piscine est chauffée et assez grande pour nager. Les cours de yoga stretching avec Rachid, excellents! Bon petit- déjeuner et personnel gentil

Cons: Le surcoût de la piscine intérieure.

Elmo

1 week ago

8.0

Giulia

1 week ago

5.0

Posizione centrale nel quartiere Hivernage, vicino a centro commerciale. Stanze ampie e silenziose . 3 ristoranti interni. Bello il giardino esterno con palme

Cons: La struttura in Italia avrebbe 3 stesse, pulizia davvero insufficiente, arredi vecchi e logori, non rispecchia un hotel a 5 stelle. Appena arrivati in camera, abbiamo riscontrato la scarsa qualità delle pulizie effettuate,: negli angoli vi erano polvere e “bricioline”nel bagno il sanitario era leggermente sporco e presentava capelli a terra. Zona buffet colazione poco pulita, piatti macchiati, erogatori di succo sempre sporchi (una volta una tazza risultava perfino sporca di colla esternamente). Gli stessi servizi dell’hotel sono scadenti. Personale alla reception non accogliente. La struttura è organizzata a villaggio, la hall (unica parte curata della struttura) risulta moderna ma staccata dagli edifici con le camere che invece si trovano in strutture adiacenti all’edificio principale, ogniqualvolta bisognava percorrere l’intero giardino+ zona con piscine per tornare all’edificio con la camera (e con bambino piccolo e’ veramente scomodo).

Martina

1 week ago

8.0

Jacky

1 week ago

9.0

L'accueil Le service L'emplacement Très bonnes prestations au regard du prix

Cons: La qualité des soins (hammam et massages)

Coca1956

1 week ago

9.0

Laura

1 week ago

9.0

Eine rundum gelungene Unterkunft, kaum sind wir aus unserem Taxi ausgestiegen kam bereits der Concierge und nahm uns die Koffer ab, diese wurden uns auch aufs Zimmer gebracht. Die Lage des Hotels ist wirklich perfekt, die bestellten Uber/Abholdienste fahren bis vor die Tür, was sehr angenehm ist. Des Weiteren kann man fußläufig den Menara Garden und Menara Mall erreichen, falls man Wasser oä. einkaufen möchte. Frühstück und Abendessen waren auch immer mehr als ausreichend und sehr lecker, aus diesem Grund kann ich die negativen Bewertungen hier nicht verstehen aber man kann ja in jeder Suppe ein Haar finden, wenn man möchte.... anmerken möchte ich noch, dass es eine sehr ruhige Gegend ist, hier kann man wirklich entspannen!

ASSOULINE

1 week ago

8.0

L’ensemble

Cons: L’accueil réservation au spa pas de sauna et l’accès piscine chauffe payante

kelly

1 week ago

10.0

Coca1956

1 week ago

9.0

JERONIMO MONTAÑA

1 week ago

9.0

EL DESAYUNO ESTA MUY BIEN Y LA UBICACION A 1 KM DE LA MEDINA EN UN BARRIO MUY SEGURO Y LUJOSO

Cons: NADA

katharine

1 week ago

8.0

Vanni

1 week ago

8.0

Top la signorina alla eccepito che parlava Italiano professionale e preparata.

Cons: la non alienazione tra prezzi diretti al banco (purtroppo più alti ) e i prezzi che formula Booking (più bassi)

Ingrid

1 week ago

8.0

Emplacement et décor

Cons: Carrelages cassés, équipement un peu vieux

Nam

1 week ago

10.0

Plomion

1 week ago

8.0

Très bien pour les visites. Petit déjeuner avec beaucoup de choix.

Cons: Le ménage journalier est vraiment très vite fait. Les serviettes de toilettes étaient repliées mais pas changé

Louise

1 week ago

9.0

Un personnel souriant, ravie de pouvoir rendre service. Une propreté irréprochable. Une piscine chauffée indispensable en février et de nombreux transats très confortables. Équipement au top .

Cons: Une légère amélioration sur l'organisation pour améliorer la logistique des serveurs notamment au pool bar .

François

1 week ago

10.0

karine

1 week ago

8.0

la grande piscine chauffée en février les transats confortables la proximité du centre et de l'aéroport le petit déjeûner la possibilité de manger au snack de la piscine La qualité et la taille du lit La salle de bains Le grand balcon La possibilité de prendre le petit déj dehors

Cons: Hôtel à grosse capacité Très bruyant A éviter pendant les vacances scolaires si on recherche le calme La réception a annulé notre chambre payée d'avance parce que notre vol a été retardé donc quand nous sommes arrivés à 10h du matin, nous n'avons pas eu accès à notre chambre. Nous les avions pourtant prévenus.

wes

1 week ago

8.0

Z1410STdiwi

1 week ago

6.0

Very disappointed with my stay here. Reception - always very busy, so hard to get information. Hotel facilities not described at registration. A map was available at porters desk. Room - grubby, no plug in the basin, squeeky bathroom door, patio door only opened 24", dirty patio furniture with black soot. Our 'garden view' room actually had a view of the car park and was near the entrance. Every day in the very early morning and late at night many coaches & taxis arrived and left and with the associated wheeled luggage, doors slamming etc was disturbing. Pool area - fantastic, well laid out and clean, but marred by loud thumping music from 9am - 5pm, with no areas to escape. There were not enough sun beds or towels when it was busy but staff tried to help. Breakfast - chaotic! To sit outside you had to be lucky to find a table and cutlery. The food provided generally good, fresh and varied but some things ran out (scrambled eggs, nuts). Also, surprisingly, no separate area for smokers, not pleasant! Pool bar - provided drinks and snacks throughout the day and was very good. Dinner - choice was either an expensive but great pizza Italian, a Moroccan with lovely food + service or, bizarrely, an eat-as-much-as-you-can cafeteria! Pool and restaurant staff - they were excellent and worked very, very hard, thank you to them all! Because they were so busy it felt chaotic at times and they looked quite stressed. I would say the ratio of staff to people was too low. I wanted a relaxing break by the pool with a book but spent a lot of time in the bedroom to escape the music. Reception staff were uninterested in my comments about incessant loud music. There was a 'suggestions' box in Reception but I saw no pen & paper. Location of the hotel - about 10-20minutes from the airport, a short taxi ride to town (or 20 minute walk) and in a pleasant area, with some restaurants nearby.

ChristelLux

1 week ago

8.0

We got a very good deal with half board. Friendly staff everywhere, the room was large ( king size bed), and nice. Bathroom was a good size too but no bathtub only a quite large shower. The buffet was fine both for breakfast (very busy) and dinner. One of the pools were heated which was good as the second pool was too cold for us. The staff removed towels from sunbeds that were not used as no “reservation allowed “ which was appreciated as there would not have been enough space for all if not done. We did a massage at the spa which was great, but close to European prices. Good location near the Menara mall and good area, no issue to walk around. All in all very happy with our stay, not a bling bling 5 star hotel but a good choice for us.

Andreea

1 week ago

6.0

Pozitionare buna, mic dejun variat, curatenie si schimbare prosoape zilnic.

Cons: Am rezervat prin booking două camere premium cu balcon și vedere la piscină (una cu pat dublu și una cu două paturi), bineinteles la un pret mai mare fata de celelalte camere. La check-in ni s-a spus că pot fi oferite doar în corpuri diferite, ceea ce nu am acceptat, dat fiind faptul ca eram o familie. Ni s-a dat una dintre camere la parter, fără vedere la piscină, cu un miros ciudat, iar în baie am gasit furnici. În plus, niciuna dintre camere nu avea pat dublu, conform rezervării. Nu am primit ceea ce am plătit. Experiență dezamăgitoare și lipsă totală de respect față de client. Seara era foarte rece in camera, desi am vrut sa urcam temperatura de la termostat, nu mergea mai mult de 21 de grade, ceea ce a fost foarte inconfortabil. Mobilier invechit, nu prea pare a hotel de 5 stele.

Trevor

1 week ago

10.0

Breakfast was brilliant... more variety of food then at any hotel I have stayed at. Staff very courteous. Hotel facilities amazing. Rooms were of adequate size.

Cons: Wi-fi quality in the rooms at weekend was the only let down. I put this issue down to the large number of guests staying on those particular days.

Juliette

1 week ago

9.0

La qualité de la chambre avec son lit, la douche à l’italienne et le personnel.

Cons: Le petit déjeuner n’était pas assez varié mais était correct.

Outlook Account

1 week ago

8.0

Hotel was nice but I didn't sleep at all because I couldn't control the temperature of the room. The room has its controls but if the temperature is setup from centralised unit and room control is useless. I didn't sleep first night because it was boiling.

Cons: Temperature control.

Sue

1 week ago

8.0

Clean, helpful staff, nice area

Cons: We had a room that stated “garden view” but there is no such thing. We overlooked the front of the hotel, ie car park and road. It was ok but not what we expected. Also it is quite a walk into the main area which is ok during the day but not at night. You would need to get a taxi. There are not many places to eat nearby if you don’t want to eat at the hotel.

Maria Osk

1 week ago

8.0

jean yves

1 week ago

7.0

Bon emplacement la visite de Marrakech peut ce faire a pied depuis l hôtel Petit déjeuner copieux

Cons: service il faut réclamer souvent pour être entendu télévision réception déplorable impossible de regarder une émission

Dávid

1 week ago

9.0

A szálloda kertje fantasztikus. Pihenésre, feltöltődésre kiváló hely. Személyzet nagyon segítőkész és kedves.

Cons: Hiába próbáltunk kicsit fűteni, az sajnos nem ment.

François Elie

1 week ago

10.0

super

Cons: rien

Marianne

1 week ago

8.0

Super fint pool område og dejlige store værelser

patrick

1 week ago

9.0

Hôtel situé dans un quartier calme, pour autant à 15’ à pied de la Koutoubia, idéal pour visiter Marrakech sans avoir à prendre de taxi. Chambres spacieuses, propres et confortables, grande piscine chauffée (appréciable en février) Très bon rapport qualité / prix dans l’ensemble Buffet de bonne qualité.,,,

Cons: …mais buffet qui manque de variété Wifi de très mauvaise qualité dans la chambre et autour de la piscine

Lenka

1 week ago

8.0

Hotel s pěknou zahradou, bazény (1x vyhřívaný), umístěný v novější čtvrti. Je zde hodně hotelů, restaurací, nákupní centrum. Docházková vzdálenost do Mediny. Vybavení pokoje již starší, ale postele pohodlné. Snídaně je výborná- ovoce, džusy, slané, sladké pečivo, vajíčka, klobásky, sýry, místní jídlo, káva z automatu.

Cons: Každý den jsme museli u bazénu čekat na výdej ručníků, vždy cca 10minut, než je odněkud přivezli. Na recepci nemají zájem, nahlásili jsme, že nefunguje televize a 2 dny to nikdo neřešil.

anna

2 weeks ago

8.0

Tinne

2 weeks ago

8.0

Donna

2 weeks ago

8.0

Good location, and in nice area. Property was maintained to a high standard

Cons: The only thing I can think of is there wasn’t enough sunbeds in the sun. There was a bit of a fight for them, and due to the beautiful manicured gardens, a lot of beds were in the shade for a lot of the day

perboire

2 weeks ago

10.0

Très propre très agréable et personnel très gentil et à votre service

Cons: Rien

richer

2 weeks ago

8.0

Mairead

2 weeks ago

9.0

Staff helpful place clean and no loud noise

Cons: no issues at all

Jalal JDAINI

2 weeks ago

5.0

Mike

2 weeks ago

8.0

Very nice hotel which was reasonably quiet for the time of the year. Friendly staff, good facilities and the food provided in the half-board option was plentiful and tasty. The hotel is about a 20 minute walk from the Medina - there are plenty of taxi options if you prefer not to walk.

Cons: Being picky, the breakfast coffee wasn’t the best!

Elodie

2 weeks ago

8.0

Hôtel très agréable, très bien situer, piscine chauffée le +++, petit déjeuné très bon, restaurant italien très bon. Personnel très agréable, tout est propre et hôtel en très bon état.

Cons: Chambre située au dessus du restaurant en surclassement car un bébé très bruyante on a l’impression d’être dans la cuisine et la plonge ..

Dieter

2 weeks ago

9.0

Schöne Pools und viele Palmen. Sehr schön gestaltete Aussenanlage mit viel Platz. Bequeme Liegen am Pool. Im grossen Frühstückraum findet man immer einen Platz. Grosses Frühstückbuffet. U.a. sehr gutes italienisches Restaurant.

Jemima Wilberforce

2 weeks ago

9.0

Laura

2 weeks ago

7.0

Mooi zwembad met volop bedjes. Fijne bedden. Lieve mensen.

Cons: Het gebouw waarin wij zaten was oud, de kamers niet lekker fris.

Antonio

2 weeks ago

9.0

Emplacement idéal Piscine chauffée Grande chambre et propre Le silence pour dormir on entendais pas de bruit bien insonorisés

Cons: La bataille pour avoir un transat les gens se levait tôt pour aller mettre des serviettes sur les transats. Partez déjeuner, même promenade et revenait tranquille sur leur transat des heures plus tard.

Yasmine

2 weeks ago

9.0

jeremy

2 weeks ago

3.0

Tamara

2 weeks ago

9.0

Federico

2 weeks ago

10.0

Francine

2 weeks ago

8.0

Je suis revenue apres des annees...j ai beaucoup aimé pleins de souvenirs et les employés sont tous aux petits soins.

Cons: Pour etre franche j ai trouvé les matelas trop durs vraiment...

Liane

2 weeks ago

10.0

La piscine chauffée en hiver !

Charles

2 weeks ago

10.0

Salahattin

2 weeks ago

9.0

Der pool, die sauberkeit, die putzfrauen haben sehr gute arbeit geleistet, die lage war zwar 2-3 km weg von Attraktionen oder lebendiger Plätze, aber war auch okay. Wir waren im grossen und ganzen sehr zu frieden!

Cons: Um 16 uhr war jeden tag kein handtuch mehr am pool, musste paar mal betteln, bis ich ein handtuch bekommen habe. Und einmal 1,5 stunden gewartet dafür… Und beim frühstück war es so, wenn man um 9:30 uhr frühstücken wollte, (um 10 uhr war ende), dann war meistens nicht viel auswahl da und das personal fing an aufzuräumen anstatt nachzufüllen. Auch kaffeeautomaten waren die meisten ausgeschalten bis auf zwei! Ich will dieses hotel nicht verschlechtern, damit würde ich denen unrecht tuen, da dieses hotel auch sehr viele gute seiten hatte! Ich wollte nur ein kritik ausüben, denn wenn diese sachen beachtet werden, wirds aus sehr gutem aufenthalt ein sehr perfektes aufenthalt! Trotz meiner kritik würde ich nochmal dieses Hotel buch! Weil echt sehr vieles perfekt war!

Richard

2 weeks ago

10.0

Everything was great, room was perfect and clean and all the staff weee so friendly and helpful, also the breakfast omg to much to pick from and all I tried was fantastic!!! Thank you to you all for a wonderful stay and will definitely come stay again …

roberto

2 weeks ago

8.0

Le camere accoglienti e spaziose, la piscina e la spa.

Cons: La lentezza nel servire i piatti al pool bar a pranzo e la WI-FI che funziona malissimo.

BARBARA

2 weeks ago

10.0

L’hôtel est magnifique, idéalement situé dans le quartier de l’Hivernage, à seulement 20 minutes à pied de la place Jemaa el-Fna. La piscine chauffée est très agréable et des activités sportives sont proposées le matin, comme le yoga et l’aquagym, ainsi qu’un moment dédié aux adolescents. L’établissement dispose également d’un terrain multisport. Le petit-déjeuner est fabuleux et le soir, le buffet est de qualité. Un grand merci au pizzaiolo pour ses délicieuses pizzas qui ont fait le bonheur de nos ados! Les chambres sont spacieuses avec un petit coin salon et les lits confortables. Un excellent compromis entre détente, activités et la proximité du centre-ville pour faciliter les visites. Un grand merci au directeur pour son intervention et son professionnalisme suite à notre souci de chambres.

JOSEPH

2 weeks ago

9.0

Nous étions émerveillés pour Mme Sanaa à la réception qui a été exceptionnelle à tous les niveaux Très professionnelle et très soucieuse de la satisfaction des clients

V Giovanna

2 weeks ago

9.0

Il giardino e le piscine sono molto belle. La camera era enorme ed aveva un letto comodissimo.

Cons: Niente

arnaud

2 weeks ago

9.0

Chambres spacieuses, confortables, au calme, grande piscine, salle de sport avec tout ce qu'il faut, terrain de basket et tennis

María

2 weeks ago

7.0

Nous avons demandé à changer de chambre pour le c’bruit de la rue car obligé d ouvrir la fenêtre la nuit car pas de climatisation et pb de télévision et chasse d eau depuis notre arrivée, étant donné que nous prolongions notre séjour de 2 nuit dans leur établissement et ils nous ont prouvéune chambre un étage plus bas donnant sur la même rue? De fait nous avons gardé la nôtre.

Cons: Nous avons demandé à changer de chambre pour le c’bruit de la rue car obligé d ouvrir la fenêtre la nuit car pas de climatisation et pb de télévision et chasse d eau depuis notre arrivée, étant donné que nous prolongions notre séjour de 2 nuit dans leur établissement et ils nous ont prouvéune chambre un étage plus bas donnant sur la même rue? De fait nous avons gardé la nôtre. La réception n est pas compétante ils nous demande de revenir 3 jours de suite voir l équipe de réservation sans aucun résultats. Lande d organisateur professionnalisme au service de restauration piscine pourtant beaucoup de personnel agréable

Luis

2 weeks ago

8.0

Très bon rapport qualité / prix. Personnel très sympa. On a pris demi-pension. Le dinner en buffet. Bon mais assez repetitif avec la nourriture. Mais tout était bon.

Cons: Rien

Fabien

2 weeks ago

10.0

Les espaces extérieurs et le petit déjeuner incroyable.

Cons: Rien, le personnel est top.

malcolm

2 weeks ago

10.0

Nicola

2 weeks ago

8.0

katia

2 weeks ago

8.0

Giardino tropicale e colazione ottima e variegata

Cons: Arredamento un po' desueto, da rinnovare

Christine

2 weeks ago

10.0

Sylvie

2 weeks ago

10.0

Moshe

2 weeks ago

3.0

Cons: It's a complete lie that there is a kosher restaurant for Jews in the complex. It says so in your app and it ruined our trip!!

Marc et Emilie

2 weeks ago

7.0

La piscine chauffée Les lits confortables La localisation

Cons: Buffet petit déjeuner toujours pareil, beaucoup de viennoiseries. Manque quotidien de serviettes de piscine Musique trop forte autour de la piscine. Le personnel pas très souriant, on a l’impression de déranger parfois. Pas de pièce de courtoisie lorsque l’on doit rendre la chambre et que notre avion est tard le soir. Pour profiter encore l’après midi de la piscine et y pouvoir se doucher avant de partir cela serait pratique.

María Belen

2 weeks ago

9.0

Es un hotel grande con habitaciones amplias y cómodas, la zona de los jardines son muy bonitas. El personal es muy amable y servicial Buen servicio en el desayuno y muy completo

German

2 weeks ago

10.0

Brian

2 weeks ago

8.0

The breakfast buffet was a hit with the kids, as was the pool and kids club. All reasons we would come back. Great location for exploring the city.

Cons: This is a hotel with a huge pool complex, yet they only seem to have about 100 towels for all guests to share. We discovered by the second day that unless you got a pool towel by noon, you'd have to air dry. There would simply be no further towels available until the following morning. We were forced to bring robes from our rooms down to dry off with, or grab a used towel before the pool staff could carry them off. The staff were apologetic, but also seemed to have no answers for the lack of towels. Reception was similarly unhelpful, referring us to the pool. For a hotel of this quality, the scarcity of pool towels is absolutely maddening.

Damir

2 weeks ago

8.0

Odlična lokacija, blizu centra, sobe so dovolj prostorne in v redu opremljene, ampak bi lahko bila bolj čista, predvsem kopalnica. Odličen zajtr in večerja

Cons: Neorganizirano osebje, v sobi je manjkala tretja postelja in brez posteljnine zanjo, tudi v kopalnici je vse manjkalo za tretjo osebo. Pri večerji natakarji pobirajo naročila za pijačo samo po sredini jedilnice, tisti ob robu smo izviseli.

Patrick

2 weeks ago

8.0

Net buiten de Medina met een grote tuin met meerdere zwembaden waardoor er genoeg rust en ruimte was. Mooi hotel met prima kamers en een goede uitvalsbasis. Prima ontbijt en het eten in de restaurants was ook goed.

Cons: De drukte in de ontbijtzaal. Het ontbijt was prima, maar erg chaotisch druk.

David

2 weeks ago

9.0

tixhon

2 weeks ago

6.0

Emplacement Beau jardin Piscine chauffée Au calme

Cons: À plusieurs reprises on m’a réclamé de payer des taxes de séjour qui étaient apparemment incluses dans le prix ! Aucune boisson prévue avec le repas du soir même pas d’eau! Buffet toujours pareil ! La piscine intérieure est payante Aucune activité en soirée Difficulté à faire face à l’affluence : files au buffet, pas assez de transats et serviettes, serveurs trop peu nombreux, chambres pas faites!

Jean

2 weeks ago

8.0

Sara

2 weeks ago

9.0

Dunca

2 weeks ago

10.0

Brenda

2 weeks ago

8.0

Friend list of members near the airport

Cons: Requested for extra bedding, which I did not get the toilets were clean but not very clean with the showers

Younes

2 weeks ago

8.0

JFGVA

2 weeks ago

7.0

Le lieu, les piscine et les restaurants

Cons: La TV dans la chambre ne fonctionnait vraiment pas bien. Le prix des bières ou autres boissons que je trouve trop cher pour le Maroc Les cocktails servis au bars n'etaient pas au niveau d'un hôtel de ce standing.

marina

2 weeks ago

9.0

Grande diversité des buffets (tant pour le petit déjeuner que pour le diner) Personnel très à l'écoute. Piscine chauffée l'hiver, très agréable;

Cons: Qualité du signal de la télévision.

Sophie

2 weeks ago

8.0

Cons: Repas moyen La course aux Transats comme dans tous les hôtels, les personnes qui bloquent Transat toute la journée pour 1h passee à la piscine😡 Snack piscine très long mal organisé

Østergaard

2 weeks ago

7.0

Behageligt pool-område med opvarmet pool og mulighed for flere sportsaktiviter

Cons: Morgenmaden - udbuddet er stort men kvaliteten ret lav. En morgen manglede jeg en ske og restatuaranten havde ingen rene tilbage. Jeg så hvordan de hurtigt dyppede en ske i vand og tørrede den af, hvorefter jeg fik den - ikke særlig appetitligt at det er standarden. Spaområdet - fik en klipning, der var meget dårlig udført. Pool-området - de tillader at folk reserverer liggestole, hvilket betyder at folk reserverer stolene fra tidlig morgen. Personalet - var ret stresset især ved pool og cafeen ved poolen, hvor man som gæst føler sig lidt til besvær.

EVANGELIA

2 weeks ago

9.0

The hotel is located in one of the best neighbourhoods in Marrakesh and only twenty minutes walks from Medina. The facilities such as the swimming pool, restaurants, were very nice and the hotel staff very helpful.

Fanny

2 weeks ago

9.0

Miguel

2 weeks ago

6.0

Marylene

2 weeks ago

9.0

Top . emplacement Propreté piscines superbes .calme et gentillesse du personnel

Dorothée

2 weeks ago

7.0

Hôtel très bien situé dans le quartier de l’hivernage. Vous pouvez tout faire à pied (taxi disponible à proximité). Plusieurs piscines dont une chauffée. Spa dans l’hôtel (soins, hammam,…). Les chambres sont standard mais la literie est bonne.

Cons: L’accueil (checking/checkout) est catastrophique et certains membres du personnel ne sont pas avenants ou désagréables. La nourriture proposée sous forme de buffet est à revoir ( récurrence, plats non assaisonnés et sans goût). Les boissons proposées sont hors de prix (4,5€ pour un soda et environs 7 à 12€ pour un verre d’alcool).

Thomas

2 weeks ago

6.0

The location was ok, not too far away from the walled city of Marrakech. Reception staff was friendly and helpful.

Cons: The restaurant and pool bar were quite chaotic. On multiple occasions, we tried to order drinks or food, either getting angry responses or things being forgotten to be made. The pools felt crowded and are too small for the amount of guests that can stay at the hotel. There was a staff at the pool trying to keep people safe, but they weren't very friendly or consistent with telling people what the rules are.

Mael

2 weeks ago

10.0

EDUARDO

2 weeks ago

9.0

AIKATERINI

2 weeks ago

8.0

Dorothée

2 weeks ago

9.0

La piscine chauffée, le buffet du petit déjeuner, la qualité de la literie

Cons: Les boissons payantes le soir, des buffets fermés trop vite parfois (quand présence de nombreuses personnes externes pour un séminaire), le manque régulier de serviettes à la piscine

Igor

2 weeks ago

9.0

Jiri

2 weeks ago

8.0

Ziad

2 weeks ago

8.0

Very Good

Cons: Too small the breakfast serving area

celine

2 weeks ago

9.0

La piscine chauffée , le fait de pouvoir manger un couscous au bord de la piscine et les cours de yoga dans le jardin.

Thiemo

2 weeks ago

10.0

Wir haben ein Upgrade auf die Junior Suite bekommen. Unglaublich viel Platz. Wirklich toll...schätze 50 Quadratmeter zwei Fernseher, alles da was man braucht, sogar verpackte Zahnbürsten... sieht man selten. Riesen Frühstücksbuffet, echt sehr gut. Pool super sauber und beheizt... selbst im Februar sehr angenehme Wassertemperatur, sicher mehr als 25°C

Cons: Es gab nur eine Kleinigkeit. Es gab sehr viele Kaffeemaschinen, deren Kaffee auch gut schmeckte. Bestimmt 15 nebeneinander. Frühstück gab es eigentlich bis 10 aber bereits um kurz nach 9 wurde angefangen die Kaffeemaschinen teilweise ausser Betrieb zu nehmen, so das an 5 verbliebenen ein Stau entstand. Völlig unnötig nur weil sie früher aufgeräumt haben wollen. Trotzdem alles in allem 10 von 10 für dieses Hotel ... ok eigentlich 9,9 von 10...ich brauch meinen Kaffee und hab bei 5 Sternen kein Bock auf Schlangestehen 😉

Ennio

2 weeks ago

8.0

In generale tutto

Cons: Non c'è il frigobar nella stanza

Paolo

2 weeks ago

8.0

Fabrice

2 weeks ago

5.0

Le jardin, l'amabilité de l'hôtesse d'accueil.

Cons: L'insonorisation, porte-fenêtre non verrouillable, le manque d'explication, le room service (intoxication), la disposition mal pensée de la bouilloire, l'absence de télécommande pour la télé, puis la télécommande de remplacement qui ne fonctionne pas, le manque de communication/de compréhension d'une partie du personnel de réception. Je n'y ai pas trouvé mon compte.manque de chance !

Sanaz

2 weeks ago

9.0

We had an overall very relaxing and pleasurable stay at this hotel. It is a wonderful place to unwind and truly enjoy your holiday. The garden is absolutely beautiful and creates a calm, peaceful atmosphere. There are many birds singing throughout the day, which makes the environment feel even more special. Although the hotel is close to the city centre, it is surprisingly quiet and tranquil. The heated pool was a big plus, and we also used the spa facilities. We tried both the hammam and a massage, and we were very satisfied with the services. The breakfast was excellent — delicious, fresh, and with many options to choose from. The hotel has three restaurants offering high-quality food. We tried the Italian restaurant Terrazze and Jana (traditional Moroccan cuisine), and both served very tasty, high-quality dishes. There were plenty of sunbeds available, and it was convenient to order food and drinks to enjoy by the pool. Towels can easily be borrowed by the pool, and we appreciated the possibility to borrow balls, table tennis equipment, and board games from the animation box. A lovely touch was the fresh Moroccan mint tea served daily in the lobby by a kind lady. Most of the staff were friendly and hardworking.

Cons: There were a few areas that could be improved: - At check-in, we did not receive any information about the hotel facilities (for example the kids club, heated pool, or how to borrow towels), which would have been helpful. - At breakfast, it was sometimes difficult to find spoons. A simple solution would be to place spoons directly at the soup and yogurt stations. - Regarding the senior staff member at the pool bar (Mr. H): His visible frustration — shaking his head, sighing, holding his head in his hands, and speaking angrily to other staff in arabic — made us feel as though placing an order was a burden. On a few occasions, he asked guests to come back later instead of simply taking the order. After a few uncomfortable interactions, we actually hesitated to order food and drinks from the pool bar. On one occasion, we chose to wait for the Jana restaurant to open instead of ordering from him. Overall, however, we had a very enjoyable stay and would recommend the hotel for its beautiful setting, relaxing atmosphere, excellent food, and spa facilities.

Nazim

2 weeks ago

10.0

Very great place and so friendly and helpful. Also great exchange rate at hotel

Cons: Nothing it was great

Jamila

2 weeks ago

8.0

aidypops

3 weeks ago

8.0

Nice hotel Staff very friendly and helpful across the board from check in to pool staff to restaurant. Rooms kept very clean and tidy every day Easy to get a taxi if you didn’t want to walk to the attractions Pool area nice for a relax Mall nearby with shops and food outlets and a supermarket

Z6297PHanthonyl

3 weeks ago

10.0

Here for a week Friday till Friday!! First two days was cold a bit wet. But not worth talking about! When we arrived check in time is 15:00. But the girls in check in helped us out and we were able to check in early at no extra cost! All the staff here in this hotel are so so friendly! Breakfast is ok as it’s all inclusive! We just had pizza and wine at pool side as sunbathing brought to us by one of the staff! Evening meals are all ok also! Would definitely recommend here for a get away break! If you’re lucky enough to get a room with a view of the Atlas Mountains which it’s wired as you can see the snow on top.

cat69Ireland

3 weeks ago

10.0

I have visited this hotel last year and this year and it did not disappoint. It has a central location, close to the airport, Jmnaa al Fna and the centre of the city. Rooms are clean and comfortable. Walk in shower was great. All staff were polite and friendly. Pool area is great and an outdoor heated pool in February is very welcome. We had lovely treatments in the spa. Staff were so nice. Hope to visit again soon. Breakfast buffet is very good and the freshly made doughnuts which are made outside are devine.

Erik

1 month ago

6.0

Zwembad en ontbijt

Cons: Personeel en overal stinkt het naar sigaretten rook

Manon

1 month ago

7.0

Laurent

1 month ago

8.0

Personnel Piscine Salons

Ricardo

1 month ago

9.0

Mel

1 month ago

4.0

Tolle Lage gute Pools

Cons: Zimmer wirken sehr in die Jahre gekommen. Alte Möbel und Türen. Sehr hellhörig, wir konnten die Schritte und zum Teil sogar Gespräche hören. Egal, ob im Zimmer oder im Gang draußen. Waren im 3. Stock des Gebäudes 4 und das WLAN war praktisch unbrauchbar. Am letzten Tag hatte ein Gast Blut auf der Wand geschmiert und im Lift auf dem Boden waren große Bluttröpfchen zu erkennen bis draußen.

Arieh

1 month ago

10.0

La literie et le confort top

Mouad

1 month ago

9.0

Russell

1 month ago

8.0

The pool was exceptionally good, nice pool bar and food options. Really good location in an upmarket area of the city, 25 mins walk to main square. Plenty of choice at breakfast. Great spa facilities, can recommend the morroco massage. Good value when you compare to nearby hotels.

Cons: Reaction with reception staff, made a comment about the a/c and they didn't send anyone to look at it.

Romy

1 month ago

10.0

Hicham

1 month ago

8.0

Le petit déjeuner top et l’emplacement top Petit + pour piscine chauffée en hiver! Top

Cons: Rien

Ola

1 month ago

8.0

I liked almost everything in this hotel. The bed was really comfortable. The staffs are hard working. We enjoyed our stay.

Cons: The breakfast staff standing around looking to take your plates and cutlery while you're still eating.

Mohamed

1 month ago

9.0

Nicolas

1 month ago

8.0

Nigel

1 month ago

9.0

We wanted a hotel reasonably close to the Medina and with a heated pool. KRG was excellent in both respects. Thoroughly recommend.

Cons: Breakfast was not the best. Uninspiring and not kept warm enough.

RITA

1 month ago

10.0

Tudo excelente !!

Aurélie

1 month ago

9.0

Mernissi

1 month ago

8.0

Proximité

Lahcen

1 month ago

10.0

Le cadre .emplacement. personnel sympa

Cons: Un peu de bruit la matinée quand les clients sortent de leur chambre.

Celine

1 month ago

8.0

Bravo au personnel très à l’écoute et disponible. Bon emplacement. Piscine extérieure chauffée.

Maha

1 month ago

8.0

Tuija

1 month ago

7.0

Mukava allasalue.Toinen altaista lämmitetty. Aamiainen monipuolinen.

Cons: Paikka paikoin vanhahtava.

youssef

1 month ago

5.0

Le calme

Cons: L’accueil était correcte, cependant je n’ai pas trouvé les mises en bouche de bienvenue en chambre. Après l’avoir signalé, je n’ai constaté aucun suivi. C’est regrettable pour un hôtel 5 étoiles où le sens du détail et du service devrait être irréprochable

Cristina

1 month ago

10.0

Madani

1 month ago

7.0

Lucia

1 month ago

8.0

Confortevole hotel con giusto rapporto qualità prezzo. E’ una grande struttura pulita, che ha un’ottima collocazione attorno trovi ristoranti e negozi e’ un posto sicuro anche per fare due passi la sera. Inoltre si trova a pochi passi dalla Medina.

Sami

1 month ago

8.0

Jeannette

1 month ago

6.0

Het verwarmde zwembad

Cons: Eten lopend buffet werd niet bijgevuld. Als je laat kwam betaalde je het volle pond terwijl het meeste eten op was. Zware rooklucht tijdens ontbijt. Dit kwam door de openhaard. Bestelde lunch : friet en hamburger niet warm. Oplossing in de magnetron… nu sla e.d. ook warm. Dit is 2x gebeurd ( ook maar 2x lunch besteld) Schoonmaakster liep binnen na kloppen terwijl ik NO riep. Stond in m’n ondergoed

obiaranndy

1 month ago

10.0

I visited Kenza Rose in December 2025 due to the African nations cup. The hotel is beautiful big rooms, double bedrooms and their breakfast was Olympic. I enjoyed most and the personnel where they best also and I had the opportunity to meet various supporters of different teams.

V4033CHjessicab

1 month ago

8.0

Really good location and really nice hotel. The heated pool is great especially for the cold mornings to get the pool to a really good temperature. I would recommend this hotel to anybody coming to Marrakech. Overall the hotel is lovely and the breakfast was nice there were just a couple of things which could have been better for a 5 star. When we initially arrived the receptionist Hamza advised that the booking was in my name not my partners (which was impossible as he booked it as a surprise) and the room we had booked was a twin room, which again wasn’t correct as we showed proof of the Premium King Pool View room as it cost more. Hamza kept looking and going on his phone with no communication as to what was going on. Eventually he said “no more rooms it has to be a twin room or nothing” to which we said again we haven’t booked that. 20 minutes later he called somebody else over who was really helpful and he said what is the problem and we said the room to which he replied “we will swap no problem you will get king room”. I’m unsure as to why Hamza couldn’t do this to begin with and saved us around 30 minutes of our time when arriving. The second incident with the reception staff was when we asked about late check out which “wasn’t possible” so we said okay can we just have a shower somewhere as we don’t fly until around 7pm and the guy said yes fine no problem we will find a room for us to shower in, which i found very odd. Low and behold when we wanted to shower another receptionist said “no not possible”. Bear in mind when travelling late you will need to wash in the disabled toilets as there’s no showers at the pool. The rest of the staff were friendly it just seemed to be the reception staff which let the side down slightly.

Hamad

1 month ago

1.0

ولا شيء

Cons: ما انصح لاي احد يروح المكان ريحته مو حلوه الحمامات خربانه واللنت نت ما يشتغل الموسيقى عاليه

Catherine

1 month ago

9.0

Central location. Lovely staff. Clean. Comfortable. Great pool area

Cons: Nothing

FATIHA

1 month ago

10.0

Petit déjeuner au top.

Cons: La fermeture des piscines et le manque d’animation le soir. J’ai pas aimé les prix très élevés du sauna et hammam.

Isabelle

1 month ago

8.0

Bel hôtel, belle piscine chauffée, super petit déjeuner, personnel agréable

Cons: La piscine intérieure est payante c est dommage

Valber

1 month ago

9.0

Location and the Pool

Cons: To use the pool inside the spa you have to pay

Katie

1 month ago

10.0

A dream hotel! Lovely heated pool with lots of sun loungers, our room was perfect and such amazing value for money. The hotel is in a perfect location to explore Marrakech and access the local nightlife. Can’t recommend enough.

Cons: Nothing! A perfect stay and staff so accommodating.

Riad

1 month ago

8.0

confort , proximité

Cons: rien

Rebeka

1 month ago

10.0

Régis

1 month ago

10.0

MOHAMMED AMINE

1 month ago

4.0

Artemi Kaloussi

1 month ago

10.0

Tolle Anlage! Sehr freundliches Personal! Sehr gepflegter Garten Sehr große Auswahl beim Frühstücksbüffe

René

1 month ago

10.0

Super Frühstück Buffet fleissige Kellner sofort immer neu aufgedeckt. Architektonische Meisterleistung super Park 3 Pool viele Liegen. Alle Restaurant super.

Cons: Housekeeping schlecht organisiert. Manchmal 11.ooh oder 14.00h oder man kommt um 16.00h vom Pool und Zimmer ist noch nicht gemacht.

Noel

1 month ago

10.0

Location, facilities and quality.

Cons: Nothing to complain about.

Meryem

1 month ago

8.0

Régis

1 month ago

10.0

Weismann

1 month ago

9.0

Assma

1 month ago

8.0

Sabah

1 month ago

8.0

C’est un très bel établissement au niveau rapport qualité prix

Cons: Le personnel est très gentil et à l’écoute

SAMIA

1 month ago

9.0

L’emplacement

Cons: La literie et la restauration

Lars

1 month ago

9.0

De goede service

Cons: Het ontbijt

Younes

1 month ago

8.0

Dmitriy

1 month ago

10.0

Mohammed

1 month ago

10.0

Sehr schönes Hotel mit sauberen Zimmern und freundlichem Personal.

Cristiano

1 month ago

10.0

Acomodação grande e confortável. Bom chuveiro

Cons: Não tem ar condicionado

Sami

1 month ago

9.0

I liked the location close to the mall and close to the centre .

Cons: I like the garden , hot pool , beautiful birds and overall relaxed atmosphere

Meryem

1 month ago

10.0

Tous

Cons: Rien

Tamjid

1 month ago

6.0

Location

Cons: Breakfast Was very poor everyday the same and not catered for international guests

amine

1 month ago

8.0

Sarabia Fernández

1 month ago

9.0

El desayuno

Cons: Las habitaciones necesitan unos pequeños retoques

YASSIN

1 month ago

10.0

Le personnel est très serviable surtout au restaurant ils sont très serviables et se comportent très bien. Nous avons oublié un portable éteint dans la chambre la responsable nous appelé pour le récupérer

Cons: Rien

Carla

1 month ago

8.0

Spazi ampi comuni, colazione internazionale, personale gentilissimo

Perle

1 month ago

10.0

Bibi

1 month ago

9.0

Leila

1 month ago

7.0

Dian

1 month ago

9.0

Very friendly and helpful staff. Excellent breakfast. Clean and spacious room. Beautiful property.

Cons: Very limited equipment in the gym and very old. Some of the equipment malfunctioned. No water to drink in the gym nor anywhere nearby.

Claire

1 month ago

6.0

Food was good. Location was relatively good about an hour walk to the town centre. Heated outdoor pool was lovely. Pool towels were available.

Cons: The bedroom was bad. They do not have individual AC. Temperature was set to 22c. We were told to turn it off if we were too hot. We opened the window but the sound of the traffic was intense as we were on the 1st floor. Could not sleep at all . Mini fridge did not work. In the bathroom, the cistern leaked water consistently. Couldn't get any channels on TV. We were in that room for 3 nights. Reluctantly, they agreed to move us. Second room was better as it was facing the pool so we kept the window open. This room would have been more expensive had we booked it originally. In my mind, the first room is not fit for purpose. Over all hotel is a bit dated. A European 3 star hotel standard at most.

Marko

1 month ago

7.0

Vielseitig des Angebots.

Cons: Sehr in die Jahre gekommen. Stark abgenutzte Zimmer.

Ildikó

1 month ago

8.0

Linns Reise

1 month ago

9.0

Veldig bra

Cons: ingenting

Isam

1 month ago

8.0

Cons: صالة كمال الأجسام

bouhouch

1 month ago

10.0

L aceuil chaleureuse du personnel ,le calme ، la propreté et le petit dejeuner est bon et varié je le recommande pour toute personne

anouar

1 month ago

6.0

Le personnel. Le petit déjeuner

Cons: La peinture de l hôtel et l éclairage

Lahcen

1 month ago

10.0

Laurie

1 month ago

10.0

Le cadre , les chambres sont très spacieuses, le personnel est adorables. Le petit déjeuner très copieux .

Cons: Le restaurant de spécialités marocaines nous a un peu déçu sur la cuisine , le service toujours très bien .

Erzsébet

1 month ago

9.0

Si mohamed

1 month ago

8.0

Edward

1 month ago

9.0

Imane

1 month ago

10.0

biya

1 month ago

10.0

L’accueil chaleureux et le service impeccable Buffet incroyable La propreté irréprochable Le personnel est au top et très accueillant Les espaces avec animation du soir super Le coach Rachid au niveau de la piscine était très aimable et participe volonté à l’animation avec les clients

Cons: Difficile de trouver à redire parceque c’était bien

Marie Cécile

1 month ago

5.0

Cons: Les boissons ne sont pas comprises pendant les repas même l’eau !! Chambre avec vue jardin était en fait une chambre sans vue. Fenêtre ouvrant sur une arbre !!

Walsh

1 month ago

10.0

Fantastic hotel. An outdoor heated swimming pool in winter is fantastic. Nice breakfast. Comfortable room. Clean. No complaints.

Ismail

1 month ago

10.0

Mohammed

1 month ago

8.0

Wet clean & modern place.

Cons: Nothing

Jorge

1 month ago

8.0

Ubicación buena

Cons: No me gusto que pague una habitación superior doble y me pusieron en una donde la ventana de mi habitación miraba a un árbol muy grande... me hubiera gustado ver la piscina o la calle, pero abrir la ventana y ver un árbol... no se si me entienden.

NASIA

1 month ago

8.0

Ευρύχωρο δωμάτιο. Ευγενικό προσωπικό.

Cons: Το πιστολάκι για τα μαλλιά διαρκούσε μόνο για ένα λεπτό και ξαναξεκινούσε μετά από κάποια λεπτά.

Stefanos

1 month ago

7.0

Fodil

1 month ago

2.0

Mohammed

1 month ago

10.0

Celia

1 month ago

9.0

Zhukleva

1 month ago

10.0

Rachid

1 month ago

10.0

MARIE

1 month ago

8.0

La propreté, la gentillesse du personnel, la proximité de tout

Cons: Rien

Valentin

1 month ago

8.0

Très bien

Hamed

1 month ago

10.0

Majd

1 month ago

9.0

Petit déjeuner bien varié le personnel courtois et souriant et serviable merci

Cons: I’m

Saloua

1 month ago

8.0

Tres bon petit dejeuner avec beaucoup de produit tres varier. En plus on peut passer toute la journee dans une picine chauffer dans un cadre agrable et apaisant.

Cons: Le jours de la finale de la CAN entre le senegale et le maroc la tele ne fonctionner plus .

Sonia

1 month ago

10.0

Tout, accueil au top, emplacement, petit dej, belle chambre

Sara

1 month ago

10.0

Tout. Le personnel très gentils attentifs au détail. L’emplacement incroyable. Une zone très stratégique. Le petit dej

Cons: Juste le dîner il aurait pu être mieux..

Cristian

1 month ago

10.0

Gaetan

1 month ago

8.0

L'emplacement proche de la ville avec un peu de marche, la possibilité de stationner. L'alimentation était très bonne avec les saveurs marocaines au top. La propreté en général de l'établissement.

Cons: Les huisseries sont usagées et le bruit passe facilement. Malgré une demande pour être dans une chambre calme, dans les étages supérieurs et loin de l'ascenseur, il nous a été affecté une chambre presque en face de l'ascenseur, mais compte tenu de la période cela ne nous a pas particulièrement dérangé.

Amaine

1 month ago

1.0

Laila

1 month ago

9.0

Melusine73

1 month ago

8.0

Joan Tully

1 month ago

8.0

Decent breakfast every day. Good choice of restaurants for evening dining. Bed very comfortable and nice big room.

Cons: Staff didn't turn up to clean room until 3.30pm one day. They had knocked at 8.45 and we told them to give us 10 minutes. They didn't come back until late afternoon. Also do not book a tour with this hotel. We were charged €50 per head for a tour to the Atlas mountains. Other people on the tour paid $12.50 per head. The minibus arrived it was old in bad repair and the driver needed the window down to clear the windscreen. We were driven into a snowstorm in the Atlas Mountains. Book tours elsewhere.

Afafe

1 month ago

7.0

Amaine

1 month ago

1.0

Rien

Cons: Chambre froide, personnel de chambre qui nous derange souvent pour vendre des services

Youssef

1 month ago

9.0

Paolo Meli

1 month ago

9.0

Siham

1 month ago

5.0

Emplacement

Cons: Bruit le matin au couloir par les femmes de ménage

Yamine

1 month ago

8.0

Les piscines chauffées Petit déjeuner variés Chambre spacieuse (toilettes séparées de la salle de bain) Emplacement de l’hôtel Bouteille d’eau offerte chaque jour Parking gratuit et surveillé nuit et jour Personnel réactif

Cons: Pas de sleepers Sous le lit c’était sale Nous étions dans le bâtiment un peu loin de l’accueil qui nécessitait un peu de marche. Sachant qu’il pleuvait et faisait très froid. Et ça glissait.

Yassin

1 month ago

9.0

Daragh

1 month ago

8.0

Excellent location in a nice area, 20 minutes walk from the centre, nice pool area, good selection for breakfast. Late check was available for 30 euro.

Cons: Only stayed for two nights, everything was fine, hotel is a small bit tired in places but overall given the price we have no complaints.

Ian

1 month ago

8.0

Youssef

1 month ago

10.0

Personnel, irréprochable. Mention pour Samira à la réception

Salek

1 month ago

8.0

Ghoudifa

1 month ago

7.0

Le petit déjeuner est votre faiblesse , c est l usine trop de monde ou espace insuffisant pourtant vous avez une grande salle pour déjeuner, mais l espace self service est trop petit . Trop d attente pour un café ou pour une omelette.... votre personnel est discret et disponible avec les clients . Vous etes un peu chère mais votre emplacement est un atout . Pour résumer , vous etes bien placé, quelques points négatifs mais votre personnel très sympa nous rattrape ces points négatifs....a bientôt

FATIMA

1 month ago

10.0

Le personnel était très aimable

Cons: Les buffets de PDJ et le diner

Charlotte

1 month ago

8.0

The location was excellent. All the staff were lovely and very helpful.

Cons: I book a trip through the hotel but others booked online and got the same trip for a third of the price I was charged. I was charged €50 per person others on the same trip were charged €15.

ZaNour

1 month ago

9.0

L'emplacement, le calme, un havre de paix, la disponibilité et l'accueil du personnel sont au niveau exceptionnel. Les équipements, les salons, les espaces de repos, les piscines et la diversité des services de restauration et bien être font que le séjour est agréable et vous donne l'impression d'avoir tout sur place.

Cons: Nada

Arnaud

1 month ago

8.0

Ndashi

1 month ago

8.0

SAMIA

1 month ago

10.0

Le jardin et l’emplacement

Cons: La restauration c est bcp dégrader Oeuf au plat très dure Haricot rouge pas cuit Thé froid Jus de fruit très coupé à l’eau

Raima

1 month ago

10.0

Nassim

1 month ago

8.0

Nyenemo

1 month ago

9.0

Yasmin

1 month ago

7.0

Nunzio

1 month ago

6.0

leonardo

1 month ago

9.0

Francis

1 month ago

7.0

La grande piscine chauffée

Cons: Le petit déjeuner La taille de l’hôtel

Nicolo’

1 month ago

10.0

Mandip

1 month ago

10.0

Wesam

1 month ago

10.0

Awa

1 month ago

9.0

Personnel très aimable, super emplacement, une belle expérience.

ايمان

1 month ago

8.0

Meryem

1 month ago

6.0

Bon petit déjeuner.

Cons: Le prix des boissons qui n'est pas inclus dans le dîner sauf boissons alcoolisées bien sûr. Les serveurs qui se hatent à débarrasser la table.

Rachid

1 month ago

10.0

Nastja

1 month ago

7.0

Francesca

1 month ago

9.0

Nous avons aimé l'amabilité du personnel, le confort de l'hôtel (chambre, propreté, restaurants, activités, ...), le petit-déjeuner qui était très bien et varié.

Cons: Nous avions commandé la navette de l'hôtel pour faire le trajet aéroport-hôtel, malheureusement elle n'est jamais venue, nous avons dû payer un taxi.

Lynette

1 month ago

8.0

Location excellent. Spacious & comfortable. Good breakfast selection.

Cons: The first stay was in a disabled facility which wasn’t very practical for our purpose. Second stay the shower head was not staying in position.

Caitlin

1 month ago

10.0

Michel

1 month ago

8.0

ilham

1 month ago

9.0

Très bon séjour. Tout s’est très bien passé du début à la fin. Le petit déjeuner était bon et varié. Mention spéciale pour l’accueil, qui était vraiment impeccable : chaleureux, professionnel et très attentionné. Je recommande sans hésiter.

Cons: Rien

Marta

1 month ago

8.0

El buffet del desayuno muy completo. La piscina, aunque fuera exterior, tenía el agua templada lo que hacía que se pudiera usar aun siendo final de noviembre.

Cons: La limpieza de la habitación no ha sido el punto fuerte: el suelo estaba mojado cuando entramos y quizá fueran un poco rápido para tener la habitación lista.

وديع

1 month ago

9.0

متكامل والمسبح الخارجي دافيء

Cons: كل شيء تمام

Greig

1 month ago

1.0

Very little

Cons: We arrived at the property and were shown to our room. My partner was showering when she noticed there were faeces on the shower head. Instantly, she was sick and felt extremely uncomfortable. I contacted the reception and asked for urgent assistance. After 10 minutes, I had to go down to reception and requested a manager come! Upon inspection, he agreed it was human excrement and moved us to a new room. The new room was inferior (not an issue) but cleaner! We were very close to leaving but had been assured by the manager, Zohair, this was an error and wanted to investigate why this had happened before offering any compensation. We appreciate that the hotel can’t legislate what previous guests do, but they can ensure it is clean for new guests. We had been told this room was unoccupied the day/night before we arrived, making this an even greater concern. I asked guest relations, Fatima, and the manager to be kept up to date with any progress. I brought it to their attention on Monday 26th May, and despite providing my email address, and asking them several times during our stay, have yet to have any contact from the hotel! This is unacceptable. In addition, a fake finger nail was found on our bed in the evening of the 27th.

Soufiane

1 month ago

8.0

Hanan

1 month ago

10.0

Osama

1 month ago

1.0

Mohammed

1 month ago

10.0

Fatiha

1 month ago

9.0

Het was een familie hotel. Geschikt met kinderen

Nassim

1 month ago

10.0

loubna

1 month ago

8.0

L’hôtel est agréable avec toutes les commodités, le personnel est accueillant et serviable, les chambres sont spacieuses et propres, le buffet petit déjeuner est très variés avec des produits frais. Le room service est un plus. L’expérience spa était top. L’hôtel est bien situé, en plus de cela et des taxis sont disponibles à l’entrée si jamais on souhaite aller plus loin.

Cons: Ras

JOANNE FAITH

1 month ago

9.0

Lovely safe area. Polite staff. Good accommodation

Cons: Coffee machines constantly not working

Adeleye

1 month ago

9.0

Tayssir

1 month ago

7.0

Cons: Les femmes de chambre viennent tard et des fois elles ne passent pas .

Loubna

1 month ago

10.0

Mohamed Amine

1 month ago

10.0

Wassima

1 month ago

10.0

Miloud

1 month ago

7.0

Christelle

1 month ago

7.0

Souad

1 month ago

7.0

MOHAMED

1 month ago

6.0

Hanne

1 month ago

10.0

Hele oppholdet svarte til forventningene og var helt perfekt for vår familie og vårt opphold.

Alisha

1 month ago

7.0

Good pool area and facilities, lovely spa and reasonably priced. Poolside food is good although it takes a while for them to cook. Staff were nice.

Cons: Rooms are tight, a little outdated could do with a freshen up and maybe deep clean in bathroom

Aslan

1 month ago

8.0

Radwane

1 month ago

5.0

Mohammed

1 month ago

9.0

Laura

1 month ago

10.0

La propreté et le confort de l’hôtel. Les piscines sont top !

Cons: C’est un peu cher dès qu’on veut manger un truc à la piscine et simplement l’eau en bouteille.

Najiba

1 month ago

10.0

C’est un établissement qui est propre, agréable, silencieux et proche de tout

Cons: Pour moi tout était OK

Divine-Alice

1 month ago

6.0

The fact that they gave us spacious rooms and a generous, hearty breakfast.

Cons: Cleanliness: the cleanliness of the room, shower and toilet left something to be desired. Even the toilets opposite reception were not clean. We were unable to obtain clear information about late check-out, and two hours before check-out, they informed us that we could not check out late. As a result, we had to make a reservation on Booking.com, which they eventually accepted.

Stephan

1 month ago

6.0

In general the Hotel complex and its style

Cons: Aircondition in the room did not work Balcony door couldn‘t be closed Bed was not clean, pillow smelled

Imelda

1 month ago

8.0

Modern and clean

Cons: Didn’t provide an iron when I needed it

Xu

1 month ago

5.0

Cons: The reception service is really bad .

Samir

1 month ago

6.0

Naomie

1 month ago

10.0

Yasmina

1 month ago

8.0

Clean, well maintained

Cons: Food at the dinner buffet not good Breakfast buffet is repetitive

Nathalie

1 month ago

10.0

Elisaveta

1 month ago

10.0

Je recommande vivement l’établissement. Je suis venue plusieurs fois et je n’ai pas été déçu. Le personnel est au petit soin. Le cadre et la situation géographique le rend idéal.

Cons: Lors de ma dernière visite, le seul bémol était le ménage pas fait totalement.

Lila

1 month ago

8.0

Petit déjeuné , calme , piscine

Cons: Boisson payante au dîner en demi pension le barcelo par exemple toute les boissons sont incluse en demi pension , de plus nous somme déjà venu 3 fois on ou avez promis pour nos prochain séjour surclassement ou pâtisserie a l arrivé , il n’y avait ni pâtisserie ni surclassement , donc nous ne ferons plus cet hôtel

Yassin

1 month ago

8.0

J’ai aimé le service proposé par le personnel

Cons: J’ai tous aimé 🥰

Ndeye Yande

1 month ago

8.0

Safa

1 month ago

8.0

khadija

1 month ago

1.0

j ai rien aimé appart l emplacement

Cons: la chambre/les personnels/le petit dej.....

Aicha

1 month ago

10.0

Super personnel ! Petit déjeuner était incroyable !! Bon varié.

Cons: En revanche les chambres il y avait des punaises de lit

Catherine

1 month ago

7.0

Très bien, bon emplacement, beaucoup de choix.

Cons: Manque de serviette à la piscine. La bouilloire et le frigidaire ne fonctionnaient pas.

Mohammad

1 month ago

9.0

Great location - in the heart of Gueliz and 20 mins walk from Jam El Fna. Great breakfast! Had almost everything you want in a breakfast to cater for all backgrounds. Clean and modern facilities - The pool and gym were really good

Cons: Whilst service was ok, i didn’t find the staff went out of their way to be helpful with things like whats around the hotel food wise or how long it would take to walk some where etc. Again - they were fine if we asked them for help.

Handan

1 month ago

6.0

Samira

1 month ago

10.0

Justine

1 month ago

9.0

Houria

1 month ago

10.0

Anass

1 month ago

7.0

Prijs kwaliteit goed maar geen 5 sterren waard. Verouderd hotel

Mouhsin

1 month ago

7.0

Ontvangst was goed

Cons: Tijdens avond eten, werd eten snel koud en 2 keer door een personeelslid dat je niet van andere kant mag pakken dat vond ik echt niet okee

Moutaik

1 month ago

8.0

Le petit dejeuner etait tres bien contre le diner etait vraisment nul et il n ya pas beuacoup de choix

Lucie

1 month ago

10.0

Yassine

1 month ago

10.0

The staff was very friendly and helpful whenever you needed anything. The room was clean and spacious. The pool area is also nice and the hotel is very well located. They will definitely see me again! 🙂

Aicha

1 month ago

10.0

Anessa

1 month ago

8.0

Petit déjeuner varié Personnels accueillant et disponible Proche du centre ville et restaurant.

Melissa

1 month ago

9.0

Le propreté le personnel au top le dej excellent

Kawtar

1 month ago

10.0

Mehdi

1 month ago

9.0

Mohamed

1 month ago

8.0

Tout était parfait , à savoir la chambre, les piscines, le petit déjeuner et l'accueil du personnel à l'exception du manager espace piscine et restaurant qui était très hautain dans sa manière de parler.

Cons: Le manager espace piscine , homme vêtu d'un costume avec cravate et qui porte des lunettes. Sa manière de parler hautaine n'est pas appréciée avec une capacité à mépriser les clients.

Alexandre

1 month ago

10.0

Kahina

1 month ago

8.0

Le confort de la chambre. L’ambiance agréable de la piscine. La proposition du Yoga chaque matin par Rachid : cours de qualité, coach souriant et agréable. Et surtout la proximité du Ménara Mall 5 min à pieds et aussi de la place Jamaa el fna Hôtel bien placé. Parking

Cons: Parfois il y a du bruit dans la chambre. Au vue de comment elle est placée dans l’hôtel. (Côté rue, ou bien vers la salle du pdj) Attitude maladroite de la part de la sécurité de l’hôtel qui m’a couru après de l’entrée du parking de l’hôtel jusqu’à la porte de ma chambre pensant que j’étais une voleuse ou bien d’autres choses … ce qui m’a value une frayeur monstre et je n’en ai pas dormi de la nuit (disons que la sécurité est présente et que ce fut une mauvaise aventure pour moi)

Ahlam

1 month ago

7.0

The pool staff is very nice, and the pool area is spacious and big enough for everyone. The room is spacious and the shampoos & soaps are of a good quality

Cons: The breakfast buffet, juices have no taste, pastries and cakes are so dry, same options everyday, not many options in my opinion and overall not up to 5 star hotel standards

Fatima zahra

1 month ago

7.0

SOUFIANE

1 month ago

9.0

michel

1 month ago

8.0

Alexandra

1 month ago

10.0

Instalaciones limpias y bonitas. La limpieza de la habitación excelente y el personal muy amable intentando cumplir con todo lo que se pidió, sobretodo Hasna la chica de recepción muy amable y nos dio una habitación muy bonita.

Safaa

1 month ago

9.0

Un accueil chaleureux, un personnel bienveillant et aux petits soins ! Je suis arrivée tôt dans la matinée et la réception m’a permis d’avoir ma chambre :-) tres gentille et agréable ! Je recommande cet hôtel très bien situé calme propre et avec une équipe très bienveillante !

Cons: Le bruit de la climatisation dans la chambre l’Aid cela reste supportable

Lamia

1 month ago

7.0

AndyDmwtz

1 month ago

4.0

Location is great and staff is fiendly.

Cons: Facilities are quite old therefore cleanliness of the room unsatisfactory, constant queue in breakfast area - every day same offer. Does not worth the money that we paid. Renovation is needed.

Farid

1 month ago

8.0

Ontbijt en diner was heerlijk 😋

Kerry Ann

1 month ago

10.0

My room has balcony & it was clean the view from my balcony was nice , I like the fact that there was a heated pool

Cons: Food & drink from the pool bar was super expensive

Xu

1 month ago

8.0

Mansoibou

1 month ago

1.0

Cons: Je me suis fait voler mon argent dans ma chambre d’hôtel.

Fatima

1 month ago

9.0

MIKHAIL GAPEEV

1 month ago

8.0

Excellent breakfast. A beautiful complex and a lobby at the reception. Nice staff. Good room cleaning. Nice carpet in the corridors.

Cons: Не понравилось · Old creaking cabinets. The creaking bathroom door. Loud and noisy air conditioner. Bad windows, which causes condensation to drip onto the floor and form a puddle. There is also high humidity and you have to dry the room with air conditioning. The mini-bar is empty. There were no slippers (other rooms had them).

Aleksander

1 month ago

8.0

Delphine

1 month ago

10.0

La gentillesse du personnel l emplacement de l hôtel le petit déjeuner le spa et les soins au top

Cons: Rien

Meryem

1 month ago

9.0

L’emplacement, tout est bien centralisé, hôtel propre.

Cons: Les tapis doivent être changés

Abdelaziz

1 month ago

10.0

I like everything

Cons: Nothing i

Nassim

1 month ago

7.0

Le petit déjeuné et l’emplacement

Cherif Jarfaoui

1 month ago

10.0

MILOUD

1 month ago

6.0

Parfait

Soumaya

1 month ago

4.0

Victor

1 month ago

10.0

Tout

Cons: Rien

Rafika

1 month ago

8.0

Aïcha

1 month ago

10.0

Zineb

1 month ago

7.0

Bon rapport qualité prix

Cons: Literie inconfortable Petit dej moyen

lina maria

1 month ago

10.0

Tudo

Hanan

1 month ago

10.0

Hayat

1 month ago

10.0

tout

Cons: RAS

Abdeljader

1 month ago

9.0

Kenya

1 month ago

10.0

Le petit déjeuner très varié et très bon. L'accueil chaleureux de tout le personnel. Le fait d'avoir plusieurs piscine et restaurant au sein de l'hôtel.

Amani

1 month ago

1.0

miket955

1 month ago

8.0

By no means five star, but this was an adequate friendly hotel reasonably close to the centre of Marrakesh. Prices were reasonable. Staff were informal and helpful when available. It’s about 30 minutes walk from the city centre and taxis are available outside. There is an outdoor pool which I think is unheated, except by the sun. There’s a small charge for using the pool, as there is for the hamam. There’s were a few rough edges: - bathroom sink not draining properly - room safe locked shut when we arrived - creaking wardrobe doors - both room keys stopped working half way through our three day trip - so had to be replaced But all in all not bad.

Noureddine

1 month ago

9.0

La chambre PMR, le petit dej

Cons: L animation pourrait etre améliorée surtout lorsque la météo ne permet pas de sortir le soir

Abdelhamid

1 month ago

9.0

Ourbaa

1 month ago

5.0

Navneeth

1 month ago

10.0

salma

1 month ago

10.0

Jesse

1 month ago

8.0

Lämmitetty uima-allas, hyvä ruoka ja mukavat ihmiset, iso hyvä kuntoilupuisto vieressä.

Yassine

1 month ago

10.0

Manzaki

1 month ago

10.0

hassina

1 month ago

10.0

Haouari

1 month ago

10.0

Le petit déjeuner

Ibtissem

1 month ago

1.0

sivakumar

1 month ago

9.0

Location, pools and multiple restaurants

Cons: Difficult to pull the suitcases in carpet area

Alfonso

1 month ago

7.0

Las instalaciones en general

Cons: El segundo día nos encontramos la habitación sin arreglar

Suraya

1 month ago

9.0

Personnel souriant serviable et aux petits soins. Petit déjeuner avec du choix Emplacement à 6min en voiture de la place.

Cons: Ras

Abdessamad

1 month ago

9.0

Cons: L’établissement peut organiser des soirées intéressantes davantage, les soirées sont un peu moroses, pour le reste c’est très bien !

gkegan

1 month ago

8.0

Huge hotel with lots of facilities. The rooms were clean and spacious and the staff were all friendly and helpful. The buffet breakfast was amazing with lots of choice. The only negative was the gym doesn't open until 9am - most places are 24hour.

Mohamed

1 month ago

9.0

Myriam

1 month ago

7.0

Propreté Accueil du personnel Proximité avec le centre ville Parking

Cons: Sol de la chambre en lino Pas de pantoufles dans la chambre Sèche cheveux Meuble vieillot

moktadi

1 month ago

6.0

Excellent séjour au Kenzi Rose Garden. Piscine chauffée très agréable, parfaite même en hiver, et kids club bien organisé, idéal pour les familles. Hôtel propre, jardins magnifiques, personnel attentionné et disponible. Très bon confort et ambiance calme. Nous reviendrons avec plaisir.

Cons: Le personnel n’a pas toujours été très réactif. Nous avons demandé une couverture pour notre enfant dans le lit bébé et, malgré trois relances, on nous a indiqué à chaque fois qu’elle arriverait « dans 10 minutes ». La couverture a finalement été livrée après environ 1h30, tard dans la nuit. Dommage pour un hôtel de ce standing

ANNIE

1 month ago

8.0

Petit déjeuner très copieux personnel très sympathique et à l'écoute de nos demandes chambre très confortable et propre super emplacement

MAURICE

1 month ago

8.0

Petit déjeuner très bien diversifié avec buffet. Parc de l'hôtel magnifiquement entretenu. Piscines très propres et vastes.

Sihame

1 month ago

10.0

EXCELLENT !

Zahra

1 month ago

8.0

Très bien situé personnel, resto, cafétéria, piscine, rien à dire

Cons: Personnel de réception antipathique

Ismael

1 month ago

10.0

Samy

1 month ago

7.0

Un petit déjeuner très correct avec un personnel très chaleureux Sans arrêt on entendait bienvenue

Cons: Vraiment rien de spécial

fabienne

1 month ago

8.0

Ragab

2 months ago

7.0

Hamza

2 months ago

10.0

Youssif Mohammed

2 months ago

8.0

The facility was great, near everything. The staff was perfect, and the food was great.

Cons: It's an old hotel; maybe they should renovate it.

Houdajab

2 months ago

10.0

L acceuil, personnel, confort, ....

Cons: Rien

BMTRAVELERBM

2 months ago

9.0

Le petit déjeuner très varié avec un choix de fruits et de légumes, personnel très accueillant et souriant

Cons: RAS

plichon38

2 months ago

6.0

viviane

2 months ago

10.0

Tout

Cons: Rien

Marie

2 months ago

8.0

Bon rapport qualité-prix l'hôtel est très grand, les chambres spacieuses et les lits également très grands et confortable.

Okacha

2 months ago

8.0

Bruno

2 months ago

8.0

la disponibilité du personnel car nous sommes arrivés tard dans la nuit, le petit déjeuner à volonté qui était très copieux

Cons: l'hotel merite d'être rénové car ancien

emmanuel

2 months ago

10.0

Kawtar

2 months ago

7.0

Xavier

2 months ago

9.0

Excellent.

Cons: Ras

Nasri

2 months ago

10.0

Joan

2 months ago

10.0

Sana

2 months ago

10.0

Kamel

2 months ago

5.0

Cons: La recepción fatal.

Nadia

2 months ago

10.0

Antonio

2 months ago

8.0

KARIDIATOU

2 months ago

10.0

L’hôtel très propre

KOUADIO CEDRIC ANDERSON

2 months ago

10.0

Tout était parfait.

Cons: RAS

Mohammed cheikh

2 months ago

5.0

Limpieza

Cons: almohadas eran incómodas

Kristlin

2 months ago

10.0

Abdeladim

2 months ago

8.0

L’emplacement

Cons: Piscine chauffée intérieur payante, alors qu’on paye le prix d’un 5 étoiles La responsable du Spa limite désagréable, il faut revoir sa formation

Ceylan

2 months ago

10.0

Marjana

2 months ago

10.0

moussa

2 months ago

7.0

MATROUF

2 months ago

8.0

L emplacement Le petit déjeuner

María Josefa

2 months ago

7.0

Philip

2 months ago

8.0

Location was great, short transfer to airport. Facilities were lovely and staff were very friendly.

Cons: No dislikes

Fares

2 months ago

8.0

I like the breakfast the location clean comfortable

Cons: I didn’t like some of the stuff on the entrance they take advantage of me when I tell them pay a girl for the the distance is only 15 minutes from the hotel is normally 50 dirhams but they have asked me 400 dirhams. I have given them but I don’t like people take advantage of me.

Zied

2 months ago

10.0

DAGNOKO

2 months ago

10.0

La chambre qui est spacieuse et hyper confortable Le lit est hyper bon

Cons: Rien

SHUJI

2 months ago

7.0

Bogumil Kulaga

2 months ago

10.0

abdelilah

2 months ago

6.0

Le petit déjeuner est excellent

Cons: Service de chambre

yazid

2 months ago

10.0

mejdi

2 months ago

9.0

Top rien a dire

Bogumil Kulaga

2 months ago

10.0

Hamam, managed to use the pool in january.

sally

2 months ago

10.0

Very clean Good choice of food Helpful staff

Cons: We are Non smokers but were able to smell cigarette smoke from other rooms at times which we would have preferred not to

SABAH

2 months ago

7.0

Le côté moderne est propre

Cons: À l’accueil, Accueil m’a demandé deux fois la taxe de séjour alors que il avait réglé en début de séjour et à la fin de ces jours. La dame me redemande la taxe de séjour.

mary

2 months ago

10.0

A one night stay but perfect

Cons: Everything

diallo

2 months ago

8.0

Hedye

2 months ago

10.0

hugo

2 months ago

8.0

Zahid

2 months ago

8.0

Saifoor

2 months ago

8.0

Breakfast and interior/amenities

Cons: Cleanliness, it wasn't exceptional. Overall the corridors, Lift and rooms felt a bit run-down. Location to central wasn't ideal but close enough to the mall.

Lehcen

2 months ago

8.0

L’endroit La propreté L’accueil

Cons: RAS

SAKY7

2 months ago

9.0

Personnel aimable. Emplacement magnifique

Cons: RAS

Sandrine

2 months ago

9.0

Le petit déjeuner

Cons: Le personnel à l'accueil moins chaleureux

STEPHANE

2 months ago

9.0

Situation géographique. Accueil . Professionnalisme du personnel. Propreté. PISCINE CHAUFFEE

Cons: Carte trop courte pour le diner en chambre.

mohammedaV4975NY

2 months ago

4.0

Took my little boy telling him it was his birthday and he was excited to see what they had planned. I had an acknowledgement from the hotel saying they will organise something. Upon arrival nothing was done. Showed them the message saying you guys said you will do something to make it special. The receptionist said it's noted "again" tomorrow we'll do something for him. Tomorrow came and nothing. Told the team again and they said when you leave the hotel inform us and upon your arrival back to hotel we'll organise something for him... Still nothing. Only thing I got was an apology when we left the hotel. A small little gesture like this would have made a huge difference and a smile on his face but instead they did absolutely nothing. Disgusted. Following 3 Days stayed at another hotel and told them if they could organise something and guess what, they did literally upon arrival. Disappointed with kenzi

Blanca

2 months ago

9.0

Muktar

2 months ago

9.0

desot

2 months ago

9.0

Abhay

2 months ago

9.0

Location and amenities like great restaurants on site.

Cons: Some front desk staff members seemed not very friendly.

Francesco

2 months ago

8.0

Hotel e giardino e zona

Cons: NA

Mohamed

2 months ago

10.0

Mon séjour était agréable personnel professionnel et très sympa la chambre très confortable salle de bain très propre et fonctionne correctement produits de douche de qualités

Cons: Rien à dire

Mohammed

2 months ago

3.0

Location was good

Cons: Staff were not helpful at all. Told staff it was my little boys birthday and they acknowledged my email saying noted, that they will do something for him. Upon arrival nothing, told staff and also showed pic of acknowledgement saying they will do something for him. They said we will for tomorrow, tomorrow came and nothing following day nothing so I told them again. I was told rest assured when your out infrom us and we'll do something for when you arrive back, which I did.... Nothing at all was done and all I got was an apology before leaving. Disgusted

Mohamed

2 months ago

10.0

L'emplacement, la chambre très belle et très propre, excellente literie et gentillesse du personnel.

Cons: Ras

Sylwester

2 months ago

8.0

Cons: Brak możliwości zameldowania przed 15

khalid

2 months ago

8.0

Muktar

2 months ago

9.0

The location and the general amenities inside the hotel. I guess it was designed like an all-inclusive resort hotel of some sorts because everything you needed can practically be gotten within the premises.

Cons: I was staying in a wing that required some going up and down the stairs; which wasn’t very comfortable especially when carrying luggage.

Katerina

2 months ago

8.0

Swimming pools - one warm to be used in December, that was nice for me and the children. View from the room to the inner courtyard. Great dinner buffet available (quite pricy though) and great breakfast selection. Not far from the train station. Polite staff, mint tea on arrival.

Cons: Only been given 3 beds for a family of 4 - the children had to squeeze into one. A bit difficult to navigate the massive hotel, hallways and lifts, not all leading to where one would expect - maybe better signposting could be added. Staff not responding efficiently to a call from our room, had to wait for over half an hour for someone to attend to what we asked about. Pricy for one night - not sure we would choose this hotel for a week's stay. A bit far from the city centre.

Wendell

2 months ago

8.0

Vriendelijk personeel

Cons: Gierige taxi chauffeurs voor de deur

Evy

2 months ago

8.0

Margit

2 months ago

10.0

Great food and plenty of choices.

Cons: The ceiling was leaking in the gym a bit when it rained.

Iris Sophie

2 months ago

10.0

Wonderful stay with exceptional staff I had a truly lovely stay at this hotel. The property itself is beautiful and very well maintained — it immediately feels welcoming and calm. From the moment you arrive, you feel comfortable and at home. What really makes this place special is the staff. Everyone is incredibly kind, attentive, and genuinely helpful. You can tell that they care about their guests, and that makes a huge difference. I would especially like to highlight Rachid, who practiced yoga with me every day. He is an exceptional person — warm, professional, and deeply attentive to individual needs. He takes the time to adapt the sessions and creates a very personal, supportive atmosphere. Practicing yoga with him was one of the absolute highlights of my stay. Overall, a wonderful experience thanks to the beautiful setting and truly outstanding people. I would happily return.

Cons: What could be improved There are a few small things that could be improved. Some areas of the property could be better maintained — for example, a few tiles in the pool were loose and some pad tiles were missing. Overall, the facilities don’t feel brand new everywhere. That said, these were minor issues and didn’t significantly affect my stay. It wasn’t anything dramatic, just small signs that a bit more maintenance would make the experience even better.

Tatiana

2 months ago

10.0

Breakfast was perfect. Super location.

Nauman

2 months ago

1.0

Cons: They turned ac off and have to open window becoz could sleep due to hot room and when open windows too much noise outside and they didn’t clean room for 2 days

Jihane

2 months ago

9.0

SASHA

2 months ago

9.0

Tout était très bien, à la hauteur de nos attentes

Cons: Rien

Daniel

2 months ago

9.0

Un buen hotel donde pasar unos días en Marrakech. Cerca de todo en taxi. Piscina exterior climatizada. Habitaciones super cómodas. La comida del restaurante marroquí muy buena. El desayuno del bufet está muy bien.

2 months ago

5.0

Cons: C’est un hôtel plutôt 3 étoiles. Les chambres ont besoin d’être rénovées.

Priti

2 months ago

3.0

Location was good.

Cons: Our stay at Kenzi Rose in Marrakech was extremely frustrating, starting with the first room we were given. The heating did not work at all. As we were visiting in December, this was a real problem and not something that could be ignored. It took over a full day for them to even attempt to fix it, and in the meantime we had to sleep fully clothed in layers because the room was so cold. When they finally worked on the heating, they said they changed a filter. The very next day we discovered around 35 small bugs in the sink. We immediately reported this to the manager at reception, who assured us someone would come to clean and inspect the room while we were out. We returned later to find nothing had been done — the bugs were still there and the room hadn’t been cleaned at all. We had to go back down and complain again. Someone finally came up about 30 minutes later, and at that point I asked to be moved to another room. This whole situation was ridiculous, especially as we were there for a hen do and needed to be ready by a certain time. The constant chasing and waiting was eating into our day. We raised the issue again at 4pm and didn’t receive a new room until 6:50pm. To make matters worse, the heating in the new room also did not work. We reported this before heading out for the evening, yet no maintenance arrived until after midnight — and only because we chased again. Even then, very little was done. Once again, we had to sleep in layers due to the cold. On top of our own experience, we overheard another guest asking for an extra pillow, which took four hours to be delivered and actually woke the guest up when it arrived At checkout, we explained we explained to the manager how much we did not enjoy our stay. There was no apology at all — instead, he simply said they could offer us a free stay. There is absolutely no chance we would return. An apology and accountability would have gone a long way, but neither were offered.

Sebastien

2 months ago

8.0

Pietro Maria

2 months ago

2.0

Dounia

2 months ago

8.0

Le personnel d’étage est très sympathique Le buffet du petit déjeuner est prodigieux ; le personnel qui y travaille est très agréable, aux petits soins et très réactif

Cons: Le lounge bar, locaux et services laissent vraiment à désirer

Hamza

2 months ago

10.0

Clean, comfortable, and the best location

Cons: Indoor smoking by the bar

Hanae

2 months ago

8.0

Elizabeth

2 months ago

9.0

Lovely hotel, very clean, lovely staff. Location was good, walking distance to the medina. Close to nice bars/restaurants

Cons: Smoking in the bar area

Wendy

2 months ago

8.0

Quarto muito amplo, cama bem confortável, café da manhã variado e bom, boa localização.

Cons: Instalações um pouco antigas

Rajaa

2 months ago

8.0

Zakaria

2 months ago

9.0

Mohamed Said

2 months ago

10.0

Raluca

2 months ago

3.0

The outside pools are nice and its spacious. The rooms are ok too Bathroom is old.. not modern

Cons: The staff at the reception and restaurant have zero customer service They reception staff specifically is horrible and they even lie to your face

Emmanuel

2 months ago

9.0

Monsurat Ajadi

2 months ago

8.0

Room size, WiFi , pool and facilities

Cons: The curtain was torn had dried boggie which was not cleaned off the entire stay. There were also tiny ants or something in bathroom sink. Room service food always arrived cold.

Mouna

2 months ago

8.0

Kenzi Rose Garden

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Superior Room King Bed

Breakfast Included

$2,331.00

Superior Room, Double Bed

Breakfast Included

$164.00

Half Board

$240.00

Superior Room, Twin Beds

Breakfast Included

$200.00

Half Board

$272.00

Guest Sentiment Categories

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Location

Room Quality

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Value for Money

Food and Beverage

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Hotel Rules

Check-In / Check-Out Policy

12:00

12:00 PM

12 AM

3 PM

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Hotel Important Information

Parking

Internet

Pets

Children and extra bed policy

Reviews (7802)

Customer Reviews & Ratings

8.2 / 10

Christel

Julian

Abdellatif

Abdelhafid

Jayaike

Brigitte

C. Niel

Marti

VALERIE

Theodora

Emmanuel

STEPHANIE

Soso22

mona

Sabrina

Francisca

Fanny

Lauriane

Richard

Aïcha

Gaelle

Alexandra

sara

Maria Luisa

salma

Slavena

mona

Katarzyna

salomé

Astrid

Gazguez

Nina

Caroline

Lise

Rui

Hervé