Mövenpick Hotel Mansour Eddahbi Marrakech
Chain: Mövenpick
Description
Luxurious Accommodation
Indulge in comfort and style at Mövenpick Hotel Mansour Eddahbi Marrakech, offering elegant rooms with modern amenities. Unwind in a cozy seating area and pamper yourself in a private bathroom with complimentary toiletries.
Relaxation and Wellness
Take advantage of the spa center, sauna, and outdoor pools for a rejuvenating experience. Whether it's a soothing massage or a refreshing swim, relaxation awaits at every corner of the hotel.
Convenient Location and Activities
Located in the vibrant Hivernage district, the hotel is just steps away from Conference Palace and a short distance from Menara Gardens and Marrakech Plaza. With car hire services available, explore the city or enjoy a round of golf in the nearby area.
Book now for a memorable stay at Mövenpick Hotel Mansour Eddahbi Marrakech.
Sentiment Analysis
Friendly and helpful staff
Great room quality
Excellent food
Popular Amenities
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Availability Side
Prestige King Suite with Living Room and Sofa
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite is furnished with...
Two-Bedroom Family Suite
This spacious suite is consisted of of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The suite featu...
Superior Twin Room with View
The spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The double room pro...
Junior Suite with Living Room and Sofa
Boasting 1 bedroom, this suite has 1 bathroom with a bath or a shower, a seating area and terrace where you can relax. Among the room amenities are a...
Suite, 1 King Bed with Sofa bed
1 King Bed and 1 Double Sofa Bed861-sq-foot soundproofed room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - LCD...
Superior Twin Room
The spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room of...
Superior King Room
The spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Deluxe King Room
The spacious triple room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a hairdryer. The triple room has...
Deluxe King Room with Garden View
The spacious triple room provides a tea and coffee maker, a wardrobe, a terrace with garden views as well as a private bathroom featuring a bath. The...
Superior King Room with View
The spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room of...
Superior King Room with Terrace and Pool View
The spacious double room provides a wardrobe, a safe deposit box, a terrace with pool views as well as a private bathroom featuring a hairdryer. The u...
Guest Sentiment Categories
Cleanliness
No specific mentions, but implied issues from bad service regarding invoice concerns.
Service
Highly praised for helpful staff, especially Mr. Lahcen, throughout the reviews.
Location
Convenient, with nearby amenities and good dining options.
Room Quality
Rooms described as magnificent and matching expectations.
Amenities
Good amenities including heated pool and restaurants.
Value for Money
No specific mention; some complaints about charges could lower perception.
Food and Beverage
Rooftop restaurant and Moroccan restaurant received excellent mentions.
Overall Experience
Overall positive sentiment despite some issues.
Hotel Rules
Check-In / Check-Out Policy
Check In
12:00
Check Out
12:00 PM
Check In Start
12 AM
Check In Ends
3 PM
Hotel Policies
Hotel Important Information
Show LessMövenpick reserves the right to refuse bookings with more than 9 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Sun, Sep 6, 2026 until Thu, Sep 10, 2026
Reviews (2120)
epsilon
1 week ago
9.0
Nous sommes arrivés à l'hôtel vers 11h30, après nous avoir fait patienter nous avoir pu avoir notre chambre 1h après environ, sans aucun supplément ! Merci aux personnels et particulièrement Najwa Boukhalfa qui nous a fait faire le tour de l'hôtel et nous a vraiment tout très bien expliqué ! En attendant la chambre on est allé manger au bord de la piscine, dès que la chambre était dispo, elle nous a contacté sur WhatsApp et nous a apporté elle-même les cartes de la chambre au restaurant. Petit-déjeuner très bon avec beaucoup de choix et ouvert pendant très longtemps (de mémoire de 6h jusqu'à 10h30!). Piscine extérieure chauffée très agréable. Serviettes régulièrement mises à disposition. Il y'a également un coin "piscine" réservé aux adultes. Nourriture et cocktails bons, que ce soit au niveau du restaurant au bord de la piscine ou au bar. Thés très bons dans la boutique présente dans l'hôtel ! Odeur très agréable au lobby. Chambre correcte. Nous avons pu faire le check-out vers 13h sans aucun problème. Hôtel bien situé, 5min de taxi et vous êtes au centre. Tous les jours de 17 à 18h, il y'a un mini stand avec des chocolats (très bons) à disposition.
Cons: Une certaine lenteur du personnel/service, notamment au restaurant proche de la piscine... Chambre bien mais sans plus, un peu vieillot par endroit. Réveillé très tôt par les bruits de coqs ou de paons je ne sais pas trop... c'était juste à côté de notre chambre. Isolation phonique avec l'extérieur est à revoir.
John
1 week ago
10.0
Julien
1 week ago
10.0
L'hotel est de de très bonne qualité et très propre Les chambres et la piscine sont également très bien
Cons: Un grand merci à Lahcen pour son accueil et service
Matthias
1 week ago
8.0
shaul
2 weeks ago
10.0
I liked the hotel and all of it facilities , and of course the amazing This staff especially Lahcen abahri who was an amazing help from the first minute of entering to the hotel
Babajide
2 weeks ago
10.0
The hotel is truly beautiful and the front office staff and very helpful. I got a very early check in which was most generous of them. I feel sad it was only one night.
Cons: Pool serving staff could be a tiny bit more proactive. I was starvin g.
Hillel
2 weeks ago
10.0
Merci Lahcen grâce à vous le séjour était super
Grégory
2 weeks ago
10.0
L'accueil de Lahcen est très personnalisé et donc très agréable bravo pour cette initiative
Markus
2 weeks ago
7.0
grosses Buffet - aber auch grosse Schlacht am Buffet
Cons: Sehr lange Wartezeiten bei der Bestellung. Service nicht aufmerksam
Taïta
2 weeks ago
1.0
Cons: Séjour catastrophique - loin d’être un 5 * Literie de très basse qualité Frigidaire chaud Sèche cheveux bas de gamme qui a pris feu J’attends toujours le remboursement du dépôt 15 jours plus tard.
Ahmet
2 weeks ago
10.0
Merci Lahcen
Zohra
2 weeks ago
10.0
Tout était parfait. L emplacement est top tout est à proximité. Le petit déjeuner est copieux. Très bonne literie. Mention spéciale pour lahcen qui a était au petit soin du début à la fin. Il nous a envoyé un message pour préparer notre arrivé un message pour notre départ pour s assurer que notre retour c est bien passé. Lahcen était très disponible pour nous satisfaire. Le reste du personnel est très professionnel. Je reviendrai avec plaisir.
Cons: Rien
Samuel
2 weeks ago
10.0
Les chambres, la piscine, le personnels, le responsable Lahcen abahri chargé des relations clients
Cons: Rien
Ian
2 weeks ago
8.0
Lovely welcome , beautiful reception and gorgeous fragrance through your the hotel . Adult private pool with Peacocks was very relaxing . Lovely shower room .
Cons: Breakfast was chaotic . Busy hotel with not many cleared tables to sit down . Lots of the buffet needed to be replenished even by 9am. Pool side restaurant was really chaotic . Waited ages for drinks and food and many customers complaining . Stressed. Waiters and chefs with lack of any management direction . Friendly staff though and beautiful maintained gardens
K
2 weeks ago
5.0
The Decor
Cons: No air conditioning in the room they put us in the building next to the pool. All we could hear was children screaming. Kept being asked where we African or Jamaican (highly offensive)! And the waiter Yousef got aggravated that we didn’t understand him. It was nice but I would not stay again.
Valentin
2 weeks ago
10.0
Nous avons été très bien reçus par l’équipe, et surtout par Lahcen. Il a été à l’écoute de nos attentes et en constante quête d’amélioration. Les chambres sont propres. Les deux piscines sont agréables, avec une bonne température. Nous reviendrons 👍
Cons: Il y avait un petit problème au niveau des transats sur les réservations le matin, mais le personnel a fait le nécessaire
khoury
2 weeks ago
9.0
Staff is very kind, very green, elegant and modernised!
Cons: I didn’t like how crowded and messy it can get with the restaurants (breakfast, buffet and pool), the staff had difficulties in coping with such number of guests although they did their best and it was clear!
Elodie
2 weeks ago
10.0
L’hôtel était vraiment super, un service au top et des gens adorables qui se sont occupés de nous pendant tout le séjour. Un énorme merci à LAHCENE qui nous a super bien acceuilli et qui a toujours était disponible pendant le séjour pour toute demande!!
Hillel
2 weeks ago
10.0
Lahcen top merci à lui
Olivia
2 weeks ago
8.0
j’ai été conquise par la qualité des prestations et le confort de l’établissement. La chambre était spacieuse, élégante et parfaitement aménagée : un immense lit avec une literie extrêmement confortable, une grande salle de bain avec baignoire, et un balcon agréable pour profiter du cadre. J’ai également aimé la piscine extérieure chauffée, entourée d’un joli jardin verdoyant avec ses licataires les paons... Le bar et les espaces extérieurs offrent un joli cadre , propice à la détente. Le personnel est d’une grande gentillesse, toujours souriant. Mention spéciale pour le kids club : un joli espace , encadré par des professionnels à l’écoute des enfants et des parents. Ma fille a même pu participer à un atelier cuisine qu’elle a adoré.
Cons: Malgré tous ces points positifs, certains aspects mériteraient d’être améliorés. Le service s’est parfois révélé assez lent : il fallait attendre longtemps avant d’être servi, avec l’impression occasionnelle que certaines demandes étaient oubliées. Dans un établissement de standing cinq étoiles, davantage de rigueur — par exemple en prenant systématiquement des notes — permettrait d’assurer un service plus fluide et réactif. J’ai également trouvé dommage de constater de petites fissures autour de la baignoire, des détails qui nuisent à l’impression générale d’excellence attendue dans une si belle chambre. Enfin, l’absence de shampoing à notre arrivée (seul l’après-shampoing était présent) est un oubli qui peut sembler anodin, mais qui reste surprenant pour un hôtel de cette catégorie
Gaia
2 weeks ago
9.0
Amy
2 weeks ago
10.0
Everything about this property was top tier- from the welcome we received, the tea at reception, to the treats that were left in our room on arrival. They definitely went above and beyond to make sure our stay was amazing. Just wish we could’ve stayed longer!
Cons: Nothing - everything was perfect
pierre
2 weeks ago
10.0
Tout était très bien ! Merci à Lahcen ABAHRI pour la gestion des relations clients.
sophmolgeorge
3 weeks ago
4.0
Stayed at this hotel for my husbands 60th Birthday with our children and partners, lovely hotel and we loved Marrakesh but unfortunately are still owed £200 on our debit card, the checking in and out process of this hotel is ridiculously slow and no one seems to know what they are doing. You are made to leave a £200 deposit in your room when checking in but unfortunately this has never been paid back into our bank account, I have tried on numerous occasions via phone calls and emails to contact them but the hotel has never reimbursed the money, BEWARE of the system it does not work 😡😡😡 do not give your card details to them.
jans607
3 weeks ago
10.0
Top Hotel. Perfect location, good breakfast and superb room service from Nawal & Samira!
karene
1 month ago
9.0
Le petit déjeuner était très varié. La piscine chauffée Le confort de la chambre Le personnel très sympathique
Vallotton-Gremion
1 month ago
10.0
Ho que j aimerais remercier tout particulièrement. Monsieur Lahcen qui nous a préparé la chambre avec des petites attentions pour mon fils qui fête ses 20ans . Cela nous a beaucoup touché. Tout le personnel est à l écoute et aux petits soins. Pour moi c'est le plus beau hôtel du monde. Car nous avons l habitudes de voyagé. Même en c est pas aussi beau ! Nous qui sommes Suisse. Merci infiniment
Cons: Rien il a rien à dire tout est a la perfection
isabelle
1 month ago
10.0
Tout
Cons: La grandeur de l’hôtel , on s’y perd un peu
Melis
1 month ago
10.0
Special thanks to Lahcen, took care of everything! Would definitely come back!
87jihadj
1 month ago
2.0
I have no comments regarding the hotel itself, but I feel compelled to share my experience at the MFF Café, located on the terrace area just outside the hotel at Movenpick Marrakech. During our visit, my friends and I ordered three coffees, and they were served without water. When we politely inquired about this, the waiter explained that it is the café’s practice to serve coffee without water. I mentioned that, generally, coffee is served with water in cafés worldwide. The staff member responded in an extremely rude and dismissive manner, saying, “Is this your first time here? We are allowed to serve coffee without water.” Her attitude and behavior were unprofessional and unpleasant, and this significantly affected our experience. While Movenpick Marrakech is otherwise a reputable hotel, the service at MFF Café was disappointing and did not meet expectations. I hope the management addresses this issue to improve customer experience in the future.
Luis
1 month ago
10.0
Tranquilidad
Norbertus
1 month ago
10.0
Fetane, thank you for the great service.
isabelle
1 month ago
10.0
Maria Inez
1 month ago
8.0
Quarto espaçoso, bom blackout e cama confortável. Restaurantes do hotel eram bons, em especial o Marroquino. Boa localização.
Cons: Wifi de baixíssima velocidade e instável, péssimo para um hotel de Congresso de trabalho. Precisamos usar nossos dados para trabalhar. Serviço de quarto terrível. Primeiro dia precisava de mais cabides e água. O telefone do quarto não funcionava. No cartão do quarto constava que era para fazer pedido por um whatsapp, contudo o sistema não funcionava direito (fechava o pedido como se tivesse sido entregue sem ter sido entregue). Reclamei até aqui no booking e não tive resposta. Depois de mais de umas 3 horas tivemos que ir até a recepção para pedir o que precisávamos, falaram que iriam arrumar o telefone e enviar os itens solicitados Dia seguinte, quem limpou o quarto esqueceu de deixar água e somente deixou uma toalha (sendo que o quarto foi pago para nós dois!). Novamente: telefone sem funcionar, novamente whastapp sem funcionar, novamente reclamei no booking e novamente tive que ir até a recepção para solucionar. Somente dois dias depois do check-out entrarm em contato pelo booking dando um email de contato para "resolver a situação o mais breve possível". Inacreditável.
Zineb
1 month ago
10.0
The perfect place from which you can explore Marrakech….the location of the hotel,the room was very pleasant,cozy and clean. Amazing stuff specially Mr Lahcen was very friendly and helpful as usual he try his best to give us a comfortable stay 🌺♥️
ahmed
1 month ago
6.0
استقبال كويس وخاصه استقبال بلحسن كان رائع ولبق في الكلام شكرا
ClareB445
1 month ago
10.0
The most beautiful hotel, we had 2 nights in a riad in the medina to start our holiday, which was a wonderful authentic experience, followed by 3 nights in the movenpick. The most beautiful, luxurious hotel, a short taxi ride from the medina, also walkable to the modern Gueliz area an 2 shopping malls within a 5/10 minute walk. The hotel was so beautiful and the staff amazing. A wonderful breakfast buffet spread. Imane in the restaurant at breakfast was incredible, I have a gluten and dairy allergy and she walked me through the buffet explained what I could have and arranged a wonderful fruit plate that was freshly prepared in the kitchen. Would definitely stay here again.
Candice
1 month ago
9.0
Très bel hôtel et personnel aux petits soins Un grand merci à Lahcen guest relations pour son accueil et avoir anticipé les besoins
Rachida
1 month ago
10.0
Overall the service and facilities were impeccable. Particularly Mr Lahcen Abahri of customer relations and Ms Amal of the Spa were courteous wonderful hosts.
Cons: Nothing was negative.
Melis
1 month ago
10.0
Lahcen was super gentle and helping in every way. Thank you for your kind assistance and special care, would definitely come back!
Cons: Everything
michael
1 month ago
10.0
Personnel génial et restauration excellente
Chantal
1 month ago
10.0
Le personnel très pro et très sympathique notamment lahcen Abahri. Nous reviendrons !
Marouane
1 month ago
10.0
Un grand merci à Mr Lahcen Abahri du service relations clientèle. Il a été très à l’écoute, a bien compris la situation et a trouvé une solution rapidement. Service client au top.
Karen
1 month ago
8.0
The property was convenient for the meetings . The room size was great and the layout was good .
Cons: I had messaged so many times that my bedside lamp was not working and my hot water wasn’t working and in 5 nights staying there they never came to fix it .
Rory
1 month ago
10.0
Food (breakfast, lunch and dinner) Hotel Room (spacious, clean, water provided etc.) Staff (couldn't be more friendly and always happy to help) Decor and Design (the hotel is designed very well, some stunning features particularly the entrance on the left up the stairs, pool area very nice also)
Cons: There was nothing I would say I did not like. I rarely would take the time to write a review but the hotel was for us a 10/10 so there genuinely isn't anything to add here.
Gregor
1 month ago
9.0
It's a brilliant place with a perfect location for those attending conferences in the next-door conference centre. The staff were very friendly (Lahecen Abahri, the relationship manager, was excellent). The breakfast buffet is huge, and it's very relaxing to have breakfast outside.
Cons: n/a
Explore23481844333
1 month ago
10.0
While I was swimming, Mrs Najia came up to me and offered to give me a foot massage she told me that it was free, I agreed, she proceeds to give me an amazing massage. She was a very skilled, I am delighted that there is such a wonderful staff that works and serves the people with gratitude and expertise.thank you, Mrs Najia and thank you Movenpick.
426iliase
1 month ago
10.0
Mrs.Najia, is an excellent masseuse, she took the initiative to give me a foot massage by the pool and it was really relaxing and professional, I am really amazed by the expertise of the staff and the view, I am really grateful for this experience. Thank you Mrs Najia and thank you Movenpick.
Nkb2k
1 month ago
10.0
We have had such an amazing stay at the hotel. We came with our 21 month old daughter and every single member of staff was so kind to her, it was lovely and we felt so welcome. It is a great hotel for families. The breakfast was wonderful and anything that you want is pretty much available, we didn’t feel rushed at all and were able to have a relaxed experience. We had dinner at the restaurants and we can’t fault them, all of the food was delicious. The hotel is in a great location and is absolutely spotless. The staff are what makes this hotel stand out, there are too many to name but each and every one is special and fabulous at hospitality. We will be returning again to this hotel and the wonderful Marrakesh. Thank you so much.
Shivam Trivedi
1 month ago
7.0
Lush green spaces, good spa area.
Cons: Room wasn't clean - especially the tiny balconies. Chairs were dirty and clearly hadn't been cleaned in ages.
Jelena
1 month ago
10.0
Un grand merci à Lahcen Abahri qui a rendu notre séjour inoubliable grâce à ses supers conseils
Malek
1 month ago
10.0
boulden
1 month ago
10.0
Great stay. Nice hotel with amazing staff. Lahcen was great at front of house - made everything work smoothly.
Cons: Quiet and calm
Dan
1 month ago
10.0
Magnifique établissement . Merci beaucoup à lahcen relation client un patron , et aussi biensur Salah le meilleure réceptionniste .
Cons: Ras
Mounir
1 month ago
10.0
Un séjour exceptionnel grâce à M. Lahcen. Dès notre arrivée, l’accueil a été chaleureux, attentionné et très professionnel. M. Lahcen a été aux petits soins tout au long du séjour, toujours disponible, souriant et soucieux du moindre détail pour notre confort. Un grand merci pour cette hospitalité remarquable qui fait toute la différence. Nous reviendrons sans hésiter et recommandons vivement cet établissement.
Cons: RAS
Abdullah
1 month ago
10.0
المكان جميل وراقي وتعامل الموظفين راقي خاصة الأستاذ لحسن أخلاق جميله وتعامل أجمل واجهت مشكله في الغرفة واستبدلوها بغرفة على الفور اكرر شكري للأستاذ لحسن
Cons: الغرف والمرافق خاصة مرافق الاطفال
Peter
1 month ago
9.0
Samir
1 month ago
10.0
Très belle hôtel magnifique la deco le personnel le thé men le chocolat gratitude a17h tous les jours rien à dire très belle hôtel je reviendrai
Cons: Rien
Marwan
1 month ago
10.0
J'ai passé l'une des plus belles nuits dans le meilleur hôtel que j'ai à Marrakech et je dédie la mention et merci beaucoup à “Lahcen Abahri” de l'avoir accueilli à chaque visite chez moi et son bon comportement et sa passion pour son travail
Cons: Tout était si merveilleux et parfait
el asatey
1 month ago
9.0
Olayemi
1 month ago
10.0
Babak
1 month ago
4.0
Beaucoup trop cher pour le niveau de service, chambre, bar
Cons: Rien d extraordinaire
Riva
1 month ago
10.0
Cet hôtel est très bien situé et propose un accueil et des services excellents Je tiens à remercier tout particulièrement Hanane pour son professionnalisme son accueille et sa gentillesse
nadia
1 month ago
8.0
Hôtel magnifique, personnel à l’écoute et d’une grande gentillesse. Piscine très agréables. Mention spéciale au personnel du SPA, hammam et massage au top . Ainsi qu’aux hôtesse d’accueil , toujours souriantes et accueillantes. Petits déjeuners copieux, avec un très large choix, idem pour le déjeuner. Chambre propre et ménage effectué régulièrement .
Cons: Rien-
Mouna
1 month ago
10.0
Le monsieur de la relation publique est très professionnel par contre j’ai pas aimé la façon des réceptionnistes
Cons: Les réceptionnistes ne sont pas professionnel
Faical
1 month ago
9.0
Tout était bien personnel aimable et surtout M lahcen
Myriam
1 month ago
10.0
Muhammad
1 month ago
10.0
Excellent hotel, Lahcen was very helpful upgraded our room, kept intouch during our stay, our room were cleaned twice a day
MICKAEL
1 month ago
10.0
La piscine, les chambres et le petit déjeuner repas du midi grand choix et belle présentation
Laila
1 month ago
10.0
Clean and calm. The service was amazing from the day we’ve arrived till we left. Thanks to Lahcen Abahri who was very very helpful!
Anis
1 month ago
10.0
Juste excellent
Craig
1 month ago
9.0
Imane on reception was a standout Gem! She helped us with local restaurant suggestions and also booking restaurants for us! I hope she is as valued as she deserves to be! The room was clean comfortable and had everything we needed! Very nice swimming pool and great gym! The location was closer to everything than we realised which was amazing too!
Cons: The hotel falsely advertised it had more restaurants than it currently has. The music around the pool wasn’t appreciated by any of the guests that we spoke with and although I wasn’t keen, it could have been played at a lower volume with more of a variety as background music rather than as loud as it was.
kausar
1 month ago
1.0
Nothing it was absolutely awful
Cons: The main thing was AA in the middle of a slaughter house there was meat chopping everywhere and you can’t park your car near 20 minutes. Walk from the taxi to the hotel with your luggage and it stank rats cats anything you can think of they were it is the most awful place. I would not even recommend it to an enemy. Cannot believe Booking.com has given such high rating did not expect that from Booking.com as we booked from Booking.com in the past but we were shocked that Rait is high on a property like this. Don’t know whether they have come and visit or property
Aziza Nadia Fatiha
1 month ago
10.0
Chambre spacieuse,confortable et propre.! Petit déjeuner varié et prix correct Le + piscine chauffée Personnel accueillant et disponible merci au réceptionniste pour mon accueil tardif (3hrs du matin) du à un retard de vol.
Cons: Tout était parfait
Estelle
1 month ago
8.0
Le personnel a été très attentionné et nous a mis en surclassement comme nous ne restions qu une nuit! Nous avons pu bénéficier d une super belle chambre, avec une très belle vue sur la piscine. Nous avons pu également faire le check-in à 12h alors que nous devions normalement le faire à 15h. Merci encore au personnel pour ce geste puisque nous restions qu une seule nuit! Merci également à Lahcen Abahri pour le suivi. Le spa est aussi très agréable et le massage relaxant était vraiment très bien. La seule chose est que je trouve que le prix de 1000 dirhams est trop élevé pour une heure de massage.
Hamdi
1 month ago
10.0
Le personnel était super, bravo à Mr Lahcen pour son amabilité et le service au top !
Cons: Rien
Kemal Ersin
1 month ago
7.0
Olayemi
1 month ago
10.0
Panagiotis
1 month ago
1.0
Nothing to like other than location
Cons: There was no vacuum cleaning in the rooms even though there was a carpet. The bed sheets were not changed in 6 days. The reception staff were rude and not helpful. Almost all members of staff especially in the restaurants were extremely slow and rude.
Yacoub
2 months ago
10.0
Très beau et accueil très bon l’emplacement
Cons: Tout était bien
Nasser
2 months ago
7.0
المكان جميل
Cons: الغرف قديمه جدا وريحة الاصنصير جدا سيئه وغالي جدا مقابل غرفه قديمه
Fares
2 months ago
10.0
J’ai passé un magnifique séjour dans cet hôtel, en grande partie grâce au professionnalisme de Lahecen, qui a été tout simplement exceptionnel. Il a su répondre parfaitement à mes attentes et, grâce à ses précieux conseils et à son réel investissement, j’ai vécu un séjour bien au-delà de ce que j’espérais. Je ne peux que recommander cet hôtel où tout est impeccable : le décor, la qualité de la nourriture, la tranquillité des lieux et le service irréprochable des équipes. Tout est réuni pour séjourner en toute sérénité. L’hôtel est d’une propreté remarquable et le personnel, en particulier Lahecen, est absolument parfait. Merci pour ce séjour incroyable, je reviendrai sans hésiter.
Jamal
2 months ago
10.0
J’ai passé un agréable séjour. Un grand merci à Lahcen du service Guest Relations pour son professionnalisme et son attention.
Rania
2 months ago
8.0
Les personnelles
Cons: Rien
Siriki
2 months ago
8.0
La chambre et l'amabilité du personnel d'accueil!
Cons: Rien
boissier
2 months ago
8.0
Cons: De devoir payer la position spa, ajouter 30 euro part jour si on voulait profiter du spa de l'hôtel. Je pense que ça devrait être compris dans le prix de la chambre.
Fuentes
2 months ago
10.0
The Movenpick hotel has been amazing host from the beginning, Lahcen especially has been extremely welcoming and helpful. We arrived on my wife’s Birthday and the staff helped decorate the room for our arrival the service has been 10/10 I would recommend everyone to stay here if your in Marrakech
Nadia
2 months ago
8.0
Ziya
2 months ago
10.0
Amazing experience from start to finish! The service was excellent, the atmosphere was welcoming, and everything was handled professionally. Special thanks to Mr. Lahncen from Guest Relations—he was incredibly helpful, attentive, and made our stay truly memorable.
Hamad
2 months ago
10.0
Christian
2 months ago
7.0
Michelle
2 months ago
10.0
Petit déjeuners complets pour tout type de régime, le personnel et la propreté, nous avons fait une demande pour un check-in plus tôt à l'avance et tout a bien marché
Marcin
2 months ago
9.0
Bardzo bogate śniadanie. Podgrzewany basen. Dobrze zadbana zieleń w hotelu. Uprzejmość obsługi. Dobra lokalizacja - spacerem do miasta 30 min; na lotnisko 15 min taksówką; dzielnica w której mieści się hotel jest możliwe spacerowanei pieszo.
Cons: Obsługa nie podjęła działania jak zgłosiliśmy niedziałające światło w łazience. Studio Jogi mogłoby być otwarte wcześniej aniżeli 10:00. Poza tym, wszystko ok.
Teresa
2 months ago
6.0
Schönes Hotel, viel Platz und schönes Gym.
Cons: Das Zimmer war abgenutzt. Die Türen haben nicht richtig geschlossen, das Fenster im Bad war undicht, dadurch war es sehr kalt. Die ersten 3 Tage gab es Kaffee auf dem Zimmer, dann wurde nicht mehr nachgefüllt.
yasmine
2 months ago
5.0
Aziza
2 months ago
10.0
Je séjourne au Movenpick depuis plusieurs années à chacun de mes passages à Marrakech, et c’est toujours un immense plaisir d’y revenir. Au-delà du cadre, du confort et de l’atmosphère chaleureuse, je tiens à souligner tout particulièrement la qualité exceptionnelle de l’accueil et du service, incarnée par Lahcen, le responsable clientèle. Dès mon arrivée, Lahcen m’a accueillie telle une véritable princesse. À ma demande, il a fait en sorte que ma chambre soit prête avant l’heure, et m’a même généreusement surclassée. Un geste qui témoigne d’un sens aigu du service et d’une attention sincère portée aux clients. Depuis son arrivée au Movenpick, Lahcen est toujours aux petits soins avec moi, d’une disponibilité et d’un professionnalisme irréprochables. Il anticipe les besoins, veille au moindre détail et fait tout pour que chaque séjour soit parfait. Si je reviens fidèlement dans cet hôtel année après année, c’est aussi — et surtout — pour la qualité de ses services et l’attention exceptionnelle qu’il réserve à ses clients. Un grand merci à Lahcen pour son accueil remarquable et pour contribuer à rendre chaque séjour inoubliable. Je recommande cet hôtel sans la moindre hésitation.
Cons: RAS
Edouard
2 months ago
7.0
Le lobby, le petit déjeuner
Cons: Le spa, le jacuzzi et Hammam sont indignes d’un tel établissement
العبدلي
2 months ago
10.0
Thank you so much lahcen
Boris
2 months ago
9.0
Hotel magnifique, idéalement placé . Le personnel est vraiment très gentil et à vos soins . Un grand merci particulièrement à LAHCEN qui a été vraiment formidable dans notre Acceuil . Nous reviendrons avec grand plaisir .
Rayyan
2 months ago
1.0
العبدلي
2 months ago
10.0
Thank you so much lahcen
Shefiu
2 months ago
10.0
The best service from the guest relations manager Lahcen
Leila
2 months ago
10.0
Super accueil de la part de Oumaima et Lahcen ABAHRI merci à vous pour le superbe séjour
Cons: Le service
Vanessa
2 months ago
10.0
Tout Lahcen au top
Akdi
2 months ago
9.0
Anna
2 months ago
2.0
Nice gardens
Cons: Very shabby, a lot needs updating. Everything shows its age. This cannot be classed as a 5star hotel - they should not be charging anywhere near what that charge. Service is terrible, you can expect to ask for something 10 times before you receive it. Can’t even use the sauna without an additional charge.
Martin
2 months ago
7.0
We booked a very expensive room and we had to move because it was double booked. They gave us an upgrade to the president suite but I would have preferred “no stress”. Nice people
Cons: See above
Kedar
2 months ago
10.0
Amazing property. Great amenities.
Cons: The phone system could be improved.
Haizea
2 months ago
10.0
Personal encantador, checkin muy cómodo, bonitas instalaciones, desayuno variado
Agustin
2 months ago
7.0
La ubicación y el desayuno. Personal amable.
Cons: No hay spa, no está a la altura y exigen pagar 30€ por persona. El wi fi no llega correctamente a las habitaciones y eso no es de recibo. Pocas amenities en las habitaciones.
kaoutar
2 months ago
9.0
Le cadre est excellent c’est très propre le petit déjeuner est très varié l’emplacement est parfait
Cons: La literie légèrement confortable
Bo
2 months ago
10.0
Roda
2 months ago
10.0
The staff were very helpful especially Lahcen, he gave me a lot of guidance on how to spend my time in Marrakech.
Cons: N/A
Sheilla
2 months ago
10.0
La beauté , la gentillesse du personnel surtout Lahcen qui était très professionnel, à l’écoute et très gentil lors de notre séjour , il a répondu à nos demandes avec professionnalisme et bienveillance , nous sommes impressionnés par son travail vis à vis des clients. Nous reviendrons très prochainement
polinar508
2 months ago
10.0
We had a very pleasant stay at Mövenpick Hotel Mansour Eddahbi, and overall the experience was really enjoyable!! The whole vibe of the hotel is lovely - the territory is beautiful, well maintained, calm, and has a very nice atmosphere. Breakfast was a real highlight: a huge variety of options, both traditional Moroccan and European dishes, plus à la carte choices. Everything was fresh and delicious, and we really looked forward to breakfast every morning. As for the downsides, the rooms are a bit outdated and some things felt slightly worn or broken. However, this is clearly reflected in the price, so it didn’t feel like a big issue. One thing to note is that the spa is only accessible if you book a treatment. From the description, I initially thought it was open to all guests, but it wasn’t a problem in the end since there is a pool available for everyone staying at the hotel. What truly makes this hotel special is the staff! The heart of the hotel is definitely its people. I would like to give a big thank you to Ghali and Sovkaika at the front desk (sorry if I spelled the names incorrectly) - they made us feel very welcome and comfortable throughout our stay. A special thanks as well to the manager who delivered a message from my friends on my birthday - such a thoughtful gesture. I also want to mention the cleaning staff, who did an amazing job every day. The room was always very clean and well taken care of. Overall, a very nice stay with great service, lovely atmosphere, and wonderful staff. I would definitely consider coming back. Thank you for the great vacation and memories, Movenpick Hotel Mansour Eddahbi, Marrakech!❤️
Isabelle
2 months ago
7.0
Les employés étaient gentils
Cons: Chambre trop chaude à l’arrivée mais on nous a trouvé un ventilateur. Mais le plus négatif est la salle de bain et sa disposition. Pas de douche plein pied. Nous avons été obligées d’entrer dans un bain assez élevé pour nous laver . Comme j’ai des douleurs aux genoux cela a été assez difficile, de plus comme j’ai du m’asseoir sur le bord j’ai pu constater que le bain n’était pas ancré. Aucun (!) crochets pour les serviettes et seulement 1 serviettes pour chacune des invitées.
Sahir
2 months ago
6.0
Abdulaziz
2 months ago
9.0
الموظفون ودودين ومتميزين في عملهم واخص بالذكر الاستاذ الحسن وزميله صلاح الدين
ashu
2 months ago
10.0
The property is brilliant and the customer relationship advisor Lahcen was very helpful
jaffreyk2023
2 months ago
10.0
Best hotel. Said was very nice at the concierge. He are not he was very nice and cooperative and very helpful good experience overall
MERYEM
2 months ago
9.0
J’ai passé un séjour exceptionnel à l’hôtel movenpick à Marrakech. L’accueil était parfait, le personnel est vraiment aux petits soins et toujours souriant. Un grand bravo à Monsieur Lahcen Abahri, qui fait vraiment la différence par son professionnalisme et sa gentillesse, j’ai vécu une expérience parfaite, je reviendrai sans hésitation. En plus, la localisation de l’hôtel est idéale. Je recommande vivement
Btissam
2 months ago
7.0
MANDIP
2 months ago
10.0
Great location, room was spacious and clean, staff were super helpful and friendly, Lahcen Abahri was a great host and upgraded the room which was great given it was my birthday trip!
Alexandra
2 months ago
9.0
Eric
2 months ago
10.0
Personnel très accueillant et disponible, le buffet petit déjeuner est extraordinaire avec les spécialités locales ou type continental. La piscine chauffée est un luxe en hiver , on se sent très relaxé dans cet hôtel . Je recommande vivement
Cons: Rester plus longtemps
Gioele
2 months ago
10.0
Adnaan
2 months ago
7.0
Nice and clean
Cons: Pool had tiles missing
Irene
2 months ago
10.0
Nuestro Guest Lahcen Abahri es lo mejor que te puede pasar en Marruecos. Súper amable y atento hasta el último momento. Hizo nuestra estancia muy agradable. El personal del hotel, la piscina con agua caliente en noviembre y la chica que da masajes en la piscina son lo mejor! Volveré sin duda
Chaymâa
2 months ago
10.0
Excellent séjour au Mövenpick. Hôtel propre, confortable et bien organisé. Un grand merci au personnel, en particulier Lahcen, pour son professionnalisme, sa gentillesse et son accueil chaleureux. Je recommande vivement.
S
2 months ago
10.0
Excellent service from Salah at reception from when I arrived to the hotel and until I departed. Lahcen from the Guest Relations Team was also very helpful.
farzana
2 months ago
10.0
Abdulaziz
2 months ago
10.0
العاملين بالاستقبال متعاونين ومتميزين وخاصه الاستاذ حسن لديه احترافيه في فن التعامل واشكرهم جميعا.
jilld985
2 months ago
2.0
I stayed here for 9 days for a business trip in October. The photos and reviews online led me to believe it was a fairly upscale property. Indeed the public spaces of the property are well maintained and clean, however, the rooms themselves, the food and beverage and the service overall is beyond lacking. I had a standard balcony room with deeply stained carpet, worn bathroom floors, crusted dirt and crud in every baseboard trim. The "balcony" was almost like an April Fool's joke. It was a high walled 4 foot x 3 foot space with two chairs jammed into it facing each other. No room to even literally step outside and sit in a chair (not that you would want to). The food and beverage across the board was atrocious. Sit down for lunch or dinner at one of the restaurants and you would give up after sitting for 10-15 minutes because no waitstaff were available to take your order. Room service menu was the most limited, unappealing list of hodge-podge foods you could imagine. There was the ubiquitous "hang the breakfast order on the doorknob" tag inside the room but there was no place on the tag to indicate what breakfast you wished to order. (not that the selections for this were appealing). The breakfast buffet was OK though the machine made coffee was atrocious. The housekeeping service was good. The front desk and concierge and valet service was dreadful. Front desk you could spend fully 10 minutes trying to check in or check out. On my checkout the Front Desk were telling me I was not supposed to check out for another 2 days. Meanwhile they had my checkout date correct when I checked in. I kept explaining to them that my home-bound flight was leaving in 2 hours and my flight was always scheduled for today. They kept telling me "No you are supposed to stay here two more days". They literally had 3 front desk people talking to me about this for 10 minutes. Finally I said "Look I am going to the airport. I am not going to miss my flight. You can't hold me captive here". They then checked me out. Concierge could not manage to make restaurant reservations. Numerous times I waited days, checking back in with them and they would say "We have been unable to contact the restaurant we will let you know". Then I would just call the restaurant myself or book the restaurant online and after that happened twice I gave up using the concierge. The "valet" service in front of the hotel consists of a small group of men who just hang out in front of the hotel. They do not call you a taxi, they do not ask you if you need help with packages or bags. They just hang out there. In order to get a taxi you must walk across the street (with no crosswalk and traffic coming from both directions) and talk to taxi men lined up across the street. It was quite depressing staying here for 9 days. Really dreadful. I've shared a few photos to illustrate.
HARGUASS
3 months ago
10.0
Accueil chaleureux, service impeccable et grande attention aux détails. Un remerciement tout particulier à M. Lahcen Abahri (Relations Client) pour son professionnalisme, sa disponibilité et son sens du service.
Othman
3 months ago
8.0
CLEMENT
3 months ago
10.0
Un grand merci à Lahcen toujours prêt à répondre à toutes les demandes et d’une grande amabilité.
Cons: Rien
Eugene
3 months ago
10.0
Eugene
3 months ago
10.0
Hicham
3 months ago
10.0
Toop
Abdullah
3 months ago
10.0
حسن الاستقبال من الموظفين
Cons: كل شي مرتب
chiraz
3 months ago
7.0
3 months ago
10.0
The location and facilities were amazing Lahcen was very welcoming and was always available to help when needed
Cons: I should have stayed longer
Albine
3 months ago
10.0
Un immense merci à Lahcen pour cet accueil exceptionnel ! Dès notre arrivée au Mövenpick Marrakech, Lahcen nous a reçus avec une gentillesse et un professionnalisme remarquables. Son sourire, sa disponibilité et son sens du service nous ont immédiatement mis à l’aise. À notre grande surprise, il nous a même offert un surclassement qui a rendu notre séjour encore plus mémorable. Grâce à lui, nous avons vécu une expérience parfaite, à la hauteur de la réputation de l’établissement. Un grand bravo et merci à Lahcen : des personnes comme lui font toute la différence ! Nous reviendrons avec plaisir.
Cons: Tout était parfait
Marc
3 months ago
8.0
hotel de qualite
Cons: le service
SOUKAINA
3 months ago
10.0
Excellent hôtel chambre propre Très bon service merci à lahcen
BOUMILAGH
3 months ago
10.0
Un nouveau séjour sur Marrakech agréable qui est devenu exceptionnel, grâce aux professionnalisme de Lahcen. Disponibilité, réactivité et proximité avec ses clients, Lahcen nous a convaincu de revenir la prochaine fois ou Mövenpick. Je recommande fortement.
Cons: Rien à signaler . Équipe au top .
Jaouad
3 months ago
8.0
L’hôtel est très bien situé dans un des plus beaux quartiers touristiques de Marrakech. Les grands espaces intérieurs et la taille XL des chambres. Le personnel est d’un grand professionnalisme au service des clients avec une mention particulière pour Lahcen du service relation clientèle pour son accueil et son attention permanente durant tout le séjour. Un grand merci.
Cons: L’accès à l’hôtel pour cause d’organisation d’un grand événement artistique à proximité.
Rémi
3 months ago
10.0
Nous avons célébré notre anniversaire de mariage au Mövenpick Hotel Mansour Eddahbi Marrakech, et notre séjour a été tout simplement exceptionnel. Dès notre arrivée, Lahcen nous a accueillis avec un sens du service rare, une gentillesse sincère et une attention qui nous a profondément touchés. Nous nous sommes sentis attendus, valorisés et considérés, comme si nous étions des invités de marque. Le cadre est magnifique, les jardins et les piscines offrent un décor féerique, idéal pour un séjour en couple. L’atmosphère est calme, élégante et chaleureuse, parfaite pour célébrer un moment important. Toute l’équipe a contribué à rendre notre séjour unique, du premier au dernier jour. Une expérience mémorable, remplie de belles attentions.
Cons: Rien à signaler. Tout était parfaitement orchestré, du service à la qualité de l’accueil. Nous repartons avec l’envie de revenir.
Marwa
3 months ago
10.0
Hadif
3 months ago
1.0
BOUMILAGH
3 months ago
10.0
Équipe au top, la chambre était magnifique et conforme à nos attentes. Un grand merci à Lahcen pour son professionnalisme, sa réactivité et son sens commercial . Je recommande vivement cet hôtel.
Cons: Tout était parfait.
Zineb
3 months ago
9.0
I had an amazing experience at the hotel From the moment I walked in, the staff was friendly and helpful. Thank you to Mr Lahcen for your fantastic help your recommendations, directions, making us feel welcome…i really recommend Mr Lahcen Guest relation he made the whole process smooth,ensuring I felt comfortable throughout,The customer service was top-notch, and I'll be returning for sure…
Zineb
3 months ago
9.0
Zineb
3 months ago
9.0
EL FADEL BOUCHTA
3 months ago
10.0
Mr Lahcen Abahri, chargé de clientèle a été aux petits soinsdurant tout le séjour.
Enrique
3 months ago
5.0
Cons: Estoy esperando que me envíen una factura por toda mi estancia y nada. No responden mis mensajes. Realmente un trato pésimo del personal.
louisemulholland21
3 months ago
2.0
I would like to raise a complaint for a wrongful charge on my account from a cancelled travel industry stay that I would like rectified immediately. I had made a booking for personal reasons, but was then unable to travel, so I cancelled the reservation within the time period. The reservation was cancelled online and then I called the hotel to follow-up, who confirmed this had been cancelled and no charge. I have been charged over £320 for no reason and I have also alerted this to Accor. As a loyal customer – professionally and personally – of Accor, I would like this rectified asap, particularly as my friends still stayed at the hotel despite not accessing a preferential rate. I have contacted the hotel repeatedly and my request is being ignored.
Valentine
3 months ago
6.0
W1823DPpatriciag
3 months ago
10.0
A great stay. We arrived without luggage but there is a mall just 5 minutes away where we bought night clothes. It also had a great rooftop restaurant with excellent food. The concierges booked us wonderful guides, to the Atlas and the Medina. The pool was heated and we enjoyed a leg massage with Argan oil. The only downside for us, was that the Spanish restaurant wasn´t open for lunch. We prefer lunch to be our main meal. The night we arrived we went to the Moroccan restaurant and had the lamb. Absolutely first class.
Goodvibes1
3 months ago
8.0
Visit from UK. We enjoyed our 3 night stay but I believe the hotel is not 5*. More like 3 plus. Well, the hotel itself is 5* but our room was not. Arrival: absolutely beautiful and clean entrance/reception area. Grounds are beautiful. Check in was no problem and friendly staff. I took £500 in cash and exchanged this at reception upon check in without any issues. Please don't do what I do. I take credit card all over the world but on this occasion I did not. I preferred to use cash but the hotel placed a £300 hold/deposit on my debit card. I only took my spare savings debit card so had to quickly transfer money across . My fault but make sure your debit card is loaded with extra cash you won't be using for this if you are only bringing cash from the UK and don't want to take Credit card. Anyway, all fine and had assistance with luggage to the room. The room was nice and spacious but a few points: No do not disturb sign to use, no bin in the room except bathroom, separate toilet was very uninviting ( tiles looked dirty and toilet/area just looked old) it's nice to have a comfortable area to do your business in a 5* so this was definitely not, no iron in room even though stated there was, switch sockets were silver and looked dirty this could have been marks from cleaning but should be polished before new customer arrives and finally the shower was large with hot lovely water but again the tiles had splash marks that looked dirty, should be cleaned before new customer. So from experience room was 3*. Tiny balcony with nice view towards pool, used common sense and moved the table in between the two large chairs otherwise you could not move . No issues at all for us but just a point. Breakfast was lovely without complaint. Service: First impressions count! Our first afternoon we sat by the pool near the back for an hour. Lovely weather and like others we fancied a beer or cocktail. Two male waiting staff walked by more than 10 times without saying anything (considering it was service only!) we decided to be our British selves and walked along the pool trying not to look irritated and approached the bar area. We were stopped in our tracks so we simply said can we get a drink we are sitting bottom of pool, husband said no issues we are at bar now and we will just get own drinks. The bartender didn't want to assist and pointed us away to 'another bar' perhaps he thought we were sitting at the pool behind but had he listened he would know that we had simply been sitting 45 minutes without being able to get a drink. Anyway, senior staff came over took order and told us politely our drinks would follow to where we were sat. They did arrive about 15 minutes later but that first impression was not great. Just let us buy our drinks at the bar and apologise offering table service next time but seemed a fuss on. That was the only issue, seems minor but not 5* service. Location: 40 minute lovely walk to the square. M avenue, LE 6 restaurant 10 minutes walk. We never used taxi and walked everywhere( Our preference when travelling) . Check out: I wanted to give a good hour and half as that's just me, this allows time for queuing and a slow check out. No queue 11:45ish and lady receptionist very friendly and asked how trip was, what we had done. Paid tourist tax in cash using left over dirhams so all good. Card hold was cancelled and we did repeat this back and a receipt followed. No issues. As we left the file festival was on so front of hotel was jam packed with Police and taped off, no issues at all and felt completely safe throughout whole trip. The presence of security and Police is nice to see for us.
ramr735
3 months ago
2.0
I booked the deluxe suite which is supposed to be the most luxurious suite. The hotel is beautiful. But the hotel decided to give me the last building in the hotel which my balcony view is a parking lot, a construction site and a street with loud cars and motorcycles passing by. I complained with management they said that, they don't have any other suite available, and MAYBE tomorrow will check if there's any availability for them to change my room with horrible view and loud car noises, Well after this from all the electrical outlets, 1 only works, and one of the outlets messed up my girlfriends Dyson hair blower. On the closet there's no hangers, so how are we supposed to hang the clothes? We tried to order room service, we called lobby 4 times till someone answered and they gave me a number to order room service (with the attitude we really don't care) After 6 attempts finally somebody answer, very hard to order because there is NO MENU believe it or not. In the check out, the receptionist ask us how was our stay I asked him terrible, he just smirked and not said another word. I would not recommend this hotel.
jihane
3 months ago
10.0
Stephen Brown
3 months ago
10.0
Everything was absolutely great, food, staff. location, rooms.....weather not so great but we cannot blame the hotel for that.
Chris
3 months ago
7.0
Food. Location. Best gym of any hotel in Marrakesh
Cons: Shower head had minimal pressure.
Yaaqoub
3 months ago
8.0
Location
Cons: Old facility
HW08
3 months ago
10.0
The Movenpick Hotel Mansour Eddahbi in Marrakech was probably the best hotel on our 16 day tour. From the lavish entrance to the two swimming pools to the spacious rooms, everything was excellent. The only complaint would be the long walk to some rooms as there are 3 or 4 buildings. Breakfast was excellent and location was very good.
Olivier
3 months ago
7.0
Un grand merci aux hôtesses d’accueil du petit déjeuner, le sourire, la convivialité, elle nous a tout expliqué à notre arrivée.
Isabelle
3 months ago
7.0
b_cox252
3 months ago
6.0
Upon our arrival we waited over 45 minutes to begin the checkin process. Unfortunately this process took so long our children missed out on checking out the kids club, which they’d been excited about. This left them in tears. We asked to speak to a manager about this and spoke with Anas who apologized and offered points. The room was great and the other services we received pleasant.
Raghad M Muhasin
3 months ago
10.0
The hotel is absolutely stunning, so grand, has numerous restaurants, activities, a gorgeous pool, and the most incredible service! It’s also in a fantastic location and walking distance to the heart of the Medina! Badr and Lahcen at the reception helped us greatly with lovely restaurant recommendations and continuously checked in to make sure we had everything we needed! We also had tea and dessert at the snack bar by the pool and Hamza was so kind and brought out a sampler of free desserts for us since they didn’t have the dessert we wanted. Absolutely wonderful experience and the best hotel I’ve ever stayed in, I can’t wait to stay here again!
Cons: Nothing, this is the best hotel I’ve ever stayed in!
Antonio
3 months ago
10.0
Todo
Cons: Nada
Isabelle
4 months ago
9.0
Bel établissement propre et très bonne nourriture ! Tout est frais et rien de transformer.
Cons: Le service est assez lent malgré le nombre de personnes au service
TDelMar
4 months ago
8.0
Overall the hotel is beautiful. Great location. Many reading nooks, and crannies to read, talk quietly or people watch. The rooms are well appointed. My room 4417, DID NOT have a view. It was a "view" of the roof of another building. Very minor issues, no trash can in the living area, only one in the bathroom, the shower Gel dispenser was empty, tv didn't work, but I unplugged it and it was fixed. It took about an hour for the shower gel. I had my own. So I wan't held up. No heat for chilly nights. We had an electric power outage (between 2am - 4am). We were notified. I slept through it. BUT, when I got up the internet was out, therefore the TV was out. I was checking out later in the morning, so it wasn't a big deal. HOWEVER, upon check out I was informed that my room charges must be paid in cash, because of the outage. That was a PROBLEM, more importably , not my problem. But it was. I was told by the front desk staff to "just go to the ATM". I intentionally don't take a debit card or want to take cash advances from my AMEX at an ATM. I wanted the points for the hotel stay. and spa visit. Additionally, I didn't appreciate that their problem became mine. When I went into my cash reserve for international emergencies, Each $20 bill was inspected for the condition of the bill. 3 of my $20 bills were not perfect and returned to me. That was all the cash I had! So be aware that any USD will be carefully inspected for slight tears, ink marks, and overwork. They must be in prestine condition! A friend loaned me the money, The hotel should have accepted total and full responsibility for this situation. Maybe they should have gone old school and wrote my card number down or the 'ole slide credit card machine. Hopefully that experience was a "one-off". I would return again, the whole vibe of the hotel was great. Service, location, and evenings at the bar/pool with lounge music was special. The buffet was varied and had something for vegans, pescatarians, and meat lovers. Nightly and daily morning Moroccan tea
Mishal
4 months ago
1.0
Patrizia
4 months ago
8.0
Roosevelt
4 months ago
8.0
VIVIAN
4 months ago
3.0
Las áreas comunes y las habitaciones
Cons: Que me han cargado a mi tarjeta 50% más del precio acordado
Alan
4 months ago
8.0
Friendly,helpful staff.Good food.Concierge personnel v helpful on getting us car for the day to visit near Asni
Eliana
4 months ago
10.0
H6218UJelizabethp
4 months ago
4.0
Much as the hotel was attractive enough it certainly is not a 5* The biggest complaint that I would have is the poor running of this hotel. It is a large hotel but the reception area is far too small. There is always a queue and it is difficult to get through to them on your room phone. The reception staff, in my opinion are lacking in basic training such as greeting the guest in a pleasant manner and being able to attend to matters in a quick and efficient manner. I was meeting my daughter there and was directed to a room when I checked in. I noticed that it was a double instead of a twin ( that had been confirmed when I checked in) and so rang reception. I was told someone would be up to take me to a new room …. An hour later and 4 calls with further promises of someone coming, my daughter rang to say she was in the room and where was I ! We managed to find each other with no help from the hotel and though I complained about being left for an hour, on no occasion was a follow up or proper apology offered. A glass of wine around the pool took 45 mins to come and on another occasion I rang reception 3 times in the space of an hour to ask for water ( this should have been left during servicing of the room) I was told each time someone would be “straight up” but no one ever was. We then had to go out for dinner and so stopped at reception to ask about the water. The receptionist was actually speechless- he was gormless and he had to go off to find someone who likewise did not really know what to say. I just said can you not just get someone to put water into our room- it’s not difficult - what is the problem Absolutely useless. There are more occasions where reception/ concierge/ guest relations were so unhelpful. No one seems to be able to make decisions and frankly there is clearly little training and too few receptionists. When I checked out I wasn’t even asked the normal “ did you enjoy your stay ..” etc I am writing this review with a hope that the hotel reads it. It needs seriously looked at I travel a lot but I would not stay at a Mövenpick hotel anywhere in the world after my experience here sadly.
Kristel
4 months ago
5.0
Elizabeth
4 months ago
4.0
Spacious,nice surroundings Nice water features
Cons: Bit dark in the main building Only one lift working in my accommodation building so had to wait for lift
Johan
4 months ago
9.0
Agostino Luca
4 months ago
9.0
Palestra stanza posizione
OnAir42613166581
4 months ago
2.0
The temperature is currently 62°F and is expected to drop down to 53°F tonight however, my room has no heat. I’ve called the front desk and service several times and they told me there was no heat throughout the entire hotel. I had asked for extra blankets just to be bought a half a blanket for the bed not even enough to fully cover a person. The front desk and service to the room is very slow. They seem more annoyed that I’ve called multiple times, after waiting over a 1.5 hours, because I’m freezing in my room I will not recommend this hotel.
jean louis
4 months ago
8.0
ABDULLA
4 months ago
7.0
Excellent location, very welcoming and helpful staff, the quality of breakfast is great and diversified. The valley parking service was extremely helpful and kind.
Cons: Room & bathroom was a bit old, bed matress was too fluffy. Breakfast venue was too much crowded and same for the pool.
tony
4 months ago
6.0
large grounds and nice pool spacious hotel grounds
Cons: Service was slow No details of hotel facilities - some scant details on the TV (not advised) but little information goven
EMILIO ENRIQUE
4 months ago
7.0
Las instalaciones, la habitación, la piscina y las zonas comunes
Cons: La ubicación y el servicio limitado para demasiada gente.
Alan
4 months ago
8.0
EKATERINA
4 months ago
7.0
Good breakfast, personal very helpful
Cons: Conditions of the hotels, and my room was with city view , very noisy
nannag157
4 months ago
4.0
Beautiful and stunning hotel, but truly terrible service - Queuing for an hour to check in - Room service impossible to get in touch with - Rude reception - Expression of lack of trust of customers by some staff - Much too expensive for that sort of service
Morgan
4 months ago
9.0
jean christophe
4 months ago
9.0
Tout est très bien, l’hôtel, le personnel, les équipements… Le kids club très professionnel, le petit déjeuner superbe et varié tout est très agréable. Nous avons passé une super semaine
Cons: L’attente a la reception quasi systématique que ce soit pour Check in ou bien infos ou Check out, Le balcon res de jardin qui est souvent salit par les oiseaux nécessiterais un peu plus d’attention de la part des équipes de nettoyage… Sinon c’était vraiment parfait merci à toute l’équipe ⭐️⭐️⭐️⭐️⭐️
Claude
4 months ago
9.0
Les serveuses & serveurs a tout les niveaux
Cons: Chambre prête a 17h au lieu de 15h
Alexandre
4 months ago
8.0
Emma
4 months ago
9.0
Bra läge, väldigt bekväma sängar fantastisk personal.
Cons: Inget.
Mónika
4 months ago
10.0
Joelle
4 months ago
8.0
Tony
4 months ago
1.0
Lydia
4 months ago
10.0
Very clean and calm oasis away from the chaos.
Cons: Gym didn’t open until 6:30
Adam
4 months ago
9.0
Dehlya
4 months ago
8.0
AGRA
4 months ago
10.0
VPS
4 months ago
10.0
Très belle chambre vue Piscine
Sofia
4 months ago
3.0
Emplacement Petit déjeuner
Cons: Prix excessifs absolument pas justifiées Sèche cheveux ne fonctionnant pas nous avons du demander à 4 personnes différentes dont le guest relation et la recepetion de le remplacer ce qui n a évidemment pas été fait nous avons du nous emporter à minuit passée à la réception après avoir tenté de les joindre pendant quasiment 1h pour que quelqun intervienne à 1h du matin Réception injoignable depuis la chambre Tentative d’arnaque au restaurant snack (addition sans détails 50% plus élevée que ce qui a été réellement consommé, comme le démontrera la facture détaillée après insistance) SPA à la chaîne excessivement cher pour la qualité des soins prodigués Nous ne recommandons pas de prendre les activités directement avec la conciergerie les prix sont multipliés par 3 (1500 dhs par personne pour un tour en dromadaire une session de quad et un dîner insipide servi froid) Service lent (il faut relancer plusieurs fois pour avoir un menu, de l’eau, dresser une table, l’attente peut être très longue ou tout simplement la personne ne revient jamais)
Antony
4 months ago
8.0
Tous
Cons: Rien
Monica
4 months ago
9.0
Spacious, comfortable rooms, breakfast, pools
Cons: The location in the midst of construction, lots of dust
Yossi
4 months ago
9.0
Petit dej top et calme
Christophe
4 months ago
9.0
Belle chambre spacieuse avec jolie salle de bain. Lit tres confortable. Personnel accueillant. Les extérieurs sont superbes, et 3 piscines ! Le petit déjeuner est incroyable…
Cons: Le temps d attente pour le Check in - un peu long
sara
4 months ago
10.0
Esther
4 months ago
6.0
Good facilities Nice restaurant Friendly staff
Cons: They have a rooster on site which woke everyone up in my block at 5am each morning and continued being noisy for a couple of hours. In another block my colleagues were kept awake by staff partying in the early hours after they finished their evening shift. Ridiculous this can be allowed. I came away from this trip completely exhausted!
محمدmohammed
4 months ago
10.0
الفندق استثنائي وجميل من ناحية الديكور والفخامة وكل شئ
Cons: لاشئ
Estelle
4 months ago
6.0
Le petit-déjeuner et le buffet du soir, la petite piscine calme. Le hall d'entrée.
Cons: La musique électro trop forte à la grande piscine et l'attente aux restaurants. Pas de lit d'appoint à notre arrivée puis des draps mouillés. Attente jusqu'à 23h pour avoir un lit. Ce n'est pas un 5 étoiles
Sightseer39834103922
4 months ago
8.0
Currently staying here . First impression of the hotel is very positive.. hotel is lovely and staff are very welcoming but service by the poolside is diabolical .. you have to wait more than 30/40mins to place food or drinks orders. Only one staff serving the entire pool area while 6/7 staff standing around manning the sit in area . Even when you request to place an order numerous times , no one comes . Breakfast gets chaotic at weekends and it’s evident on the staffs faces . Very abrupt and stressful vibes . No menu online on display or available for restaurants . It’s very disappointing as I had really liked the hotel on day one .
mfree2018
4 months ago
6.0
This hotel was booked for us by our agent as a luxury 5 star hotel, superior room with balcony. We wanted it just for our last night close to the airport before our departure. When we initially arrived it was very luxurious as we entered, large and well very grand and 5 star. Then we arrived in what we can only describe as a 3 star room, carpet worn in places (as they also were in the corridors upstairs). The 'balcony' had two chairs and a table, but area too small to use comfortably. Very busy everywhere, expected in such a large hotel, however it was being woken from 4am onwards by people noisily arriving/departing in corridor outside, then the peacock on a roof top opposite started their very distinct calling every few mins for hours on end. Breakfast buffet style in the very large dining room had very good choices, however again very busy trying to get things that had to be replaced, staff were doing a very good job on that however it was such huge demand by so many people. I certainly wouldn't stay again.
Humoud
4 months ago
10.0
كل شي بالفندق جميل ومرتب انصح بالسكن فيه
Laurène
4 months ago
10.0
Muriel
4 months ago
10.0
Bronwen
4 months ago
8.0
Scheel
4 months ago
8.0
Frühstück war reichhaltig und gut. Die Landestypische Speisen war zahlreich vorhanden ohne die meisten europäischen Vorlieben zu vergessen.
jaouad
4 months ago
10.0
J'ai passé un agréable séjour grâce au professionnalisme de M lahcen relation client de l'hôtel au top , je reviendrai inchallah allah , merci lahcen
Cons: RAS
Chadia
4 months ago
10.0
Rosa Ana
4 months ago
9.0
Desayuno genial, con mucha variedad. Piscina cuidada y agradable Habitación cumplía con las expectativas. Repetiremos.
Cons: Nada
Hind
4 months ago
10.0
juzzak
4 months ago
10.0
My wife and i have just been to the Movenpick Marrakech for the 3rd time and once again it was a superb stay and great value for money. The Hotel and grounds are immaculate, the breakfasts are great and the staff are really helpful, attentive and cannot do enough for you. The location is only 10 mins via Taxi from the Medina so you can have the hustle and bustle then escape back to the hotel to chill. We were staying at the hotel to celebrate my wifes birthday and Anas Kasmaoui (guest relations manager) was brilliant. Not only did he upgrade our room but also arranged for a Cake in the room when we got in. I would also like to mention Ghali ( Reception ) who could not have been anymore helpful and arranged for us to get the room a little earlier. Both Anas and Ghali are a credit to the Movenpick team and examples of why this is a lovely place to stay. Definitely Recommend a Visit Justin & Theresa
Patrycja
5 months ago
1.0
Tout médiocre ! Surtout le service 😫
Vlad
5 months ago
10.0
Mohamed
5 months ago
8.0
Flyer117706
5 months ago
8.0
Good 4 star hotel in Marrakech with right location , not far from old town . Situated in Hiverage , surrounded by lots of restaurant . 2 swimming pool , great breakfast and pool bar and restaurant . MFF cafe was excellent .
Mario
5 months ago
10.0
to celebrate the birthday of my partner we set up a short visit to Morroc. I selected Mövenpick Hotel chain because I have been already in other hotels of the same brand and I always enjoyed my stay. I was contacted the day before my arrival (booked on booking) by the hotel administrator (Aboubakr) in order to have a faster check in. Once in hotel we had a wonderfull surprise. We were pick up as guests of the month and we had a triple upgrade heading us to lodge in the best Suite (140m2 of room or better flat). This made our vacation even better than expected. I must admit that this hotel is very big but super well maintained. clean swimming pools (3), efficient and well equipped gym, several restaurants, gougeous breakfast, daily chocolate testing, free marrocan tea and cookies testing,....and much more. The staff is always happy to help and very friendly and smiling. The hotel is located 30 min walking from the down town but in a strategic spot to enjoy all the attraction that Marrakesh offers. It was a memorable stay here in Marrakesh. Strongly recommended.
Cons: nothing
Stavros
5 months ago
7.0
Elena
5 months ago
10.0
Michel
5 months ago
8.0
Cons: Traagheid in sommige restaurants Soms nachlawaai. Opstap naar bad gevaarlijk
Borja
5 months ago
10.0
Instalaciones fabulosas y desayuno de infarto. Diferentes restaurantes y estupenda piscina. Cuidado personal de lahcen Abahri guest relations, Oumaima et soukaina and Imad chef , súper atentos de todos los detalles
Moche
5 months ago
10.0
L’accueil Le charme et la gentillesse
Cons: Rien
Xavier
5 months ago
10.0
Nous avons apprécié la chambre, la suite, le spa, les restaurants, la localisation. Merci en particulier à Lahcen, qui a personnellement contribué à faire de ce séjour un souvenir mémorable. Merci aussi à Omar, qui nous a très bien servis au restaurant Marcelona, à Zakariya, grâce à qui notre chambre (6008) était toujours impeccable, à Khadija, qui nous a très bien accueillis au spa, au chef de salle du restaurant Dehbi et son hôtesse d'accueil Sabira, qui nous ont permis de passer une excellente soirée.
Cons: Il n'y a rien de l'hôtel que nous n'ayons pas apprécié.
Freny
5 months ago
10.0
Breakfast was excellent and everything else.
TheGuvner
5 months ago
6.0
Somewhat of a mixture. Good pool area but restaurants can be a bit chaotic. Some waiters haven’t got the best grasp of English so make sure you make it very clear .. I’m not sure I’d call it 5 star more like 4 - the rooms are big but a bit old fashioned in places. Our one was on the main road which is very noisy — ok if you don’t want to go bed till 2am but otherwise tip of the day is insist on a room not on the road - I did that but they still gave me one probably coz I was on a low room rate. That was pretty shoddy for supposed 5 star so just ignore the management responses - they don’t do anything about your feedback they just say thanks coz they know you probably won’t be back anyway - this is an Arabic country so they have different outlook on being candid 😅
H8930FDrichardf
5 months ago
4.0
A 5* experience it is not. Booked a superior room with view and balcony for 3 adults shown to a room set up for 2. Had to wait for an hour for an extra bed to be brought in by which time its 2230 and then had to request a third set of towels gowns cups etc. Reported broken bedside power sockets day 1 told maintenance would address the issue. Reported it again on day 2 and added in a blocked shower that wreaks of urine only to be advised i would need to be in the room when technical team arrive. Day 3 report the faults to reception who advised maintenance would meet me at the room. 30mins later still sat waiting, another call to reception, the building manager is on their way, 20mins later still no sign another call another promise. Finally, building manager has arrived although no what the issue were so had to explain again overcoming my language barriers before they called for maintenance. Finally, maintenance have arrived and are now looking at the issues. 2hrs of my time wasted but at least the next occupier of the room will benefit but it probably explains all of the missing tiles from the pool. Never experienced such shoddy customer service in the decades I’ve spent travelling the planet for both business and pleasure. Would not rush to stay in a Movenpick again.
David
5 months ago
9.0
Great
Cons: Clean
Lysiane
5 months ago
10.0
Établissement très confortable avec un personnel aux petits soins, mention spéciale à Imane et Lahcen Abahri qui se sont très bien occupés de nous pendant tout le séjour et qui nous ont réservé un accueil chaleureux Le petit déjeuner est copieux et permet de goûter aux spécialités marocaines, ce qui est très appréciable
Shane
5 months ago
10.0
Saad
5 months ago
10.0
Nice clean and staff friendly
Cons: Nothing
Mina
5 months ago
10.0
We really enjoyed our stay at the hotel, thank you all!
J2937TYjanetd
5 months ago
6.0
I have to say our experiences were mixed on this hotel. We arrived at 11.30 and were told our room would not be available until 15.00. We went for lunch and then sat in the lobby watching guests turn up and be taken straight to their rooms. At 14.45 I spoke to reception who then tried to phone the cleaner. After more wasted minutes we were taken to our room. Next morning we discovered our sliding doors did not lock (we were on the ground floor) and the fridge which we needed for medication did not work. More hours of our holiday wasted while we waited.for this to be put right. We then decided to use the hotel spa for a hamman. Although this was more expensive than outside we just thought it would be more convenient. However when we turned up on Friday morning the 'hamman' was.actually just use of the sauna, steam room and jacuzzi (which was out of order). We were offered a 20% discount because 30% of the experience wasn't working! Having been left disappointed by the experience we went to use the pool only to witness more guests booking in well before 15.00. Enough! We then went to speak to guest relations who tried to assure us that all guests are treated equally regards check in and then tried to explain to us - experienced travellers who have used hammans in Turkey and Tunisia many times - what a hamman is. The result was that we were given a voucher for a hamman treatment, We also needed to call reception because our TV stopped.working. Every single morning we were woken up super early by the cocktails roaming free in the grounds of the hotel and when we mentioned this were told they were 'tradition' at the hotel. Sleep obviously isn't! During our stay the hotel hosted two conferences and they completely took over the hotel. Service fell over the edge of a cliff and they totally took over the large pool with sun beds removed so their functions could.be accommodated. On our final day checkout was supposed to be at midday but our room key cards were deactivated before 11.00 and we had to rely on housekeeping to let us back into our room. Lo and behold when we came to book out the cost of our free hamman treatment had been added to our bill. When we queried this we were told they would sort it out and email our final bill to us. Knowing that we had a pending €500 payment on our credit card (which the hotel takes from everyone when they book in) we were not happy with this and waited around for another 45 minutes until this was sorted. That said the cleaning, kitchen and bar staff were all lovely and helpful. Breakfast is amazing and the choices are astounding and delicious. You really need to try amlou and pancakes at least once. The free chocolate available between 5 and 6 is fantastic as are the in house creators of these little delights!
Cemile arzu
5 months ago
10.0
Pauline
5 months ago
8.0
Un grand merci à Lahcen du Mövenpick pour son professionnalisme et sa gentillesse. Il a rendu notre séjour encore plus agréable par son sens du service et sa disponibilité. Un vrai atout pour l’établissement !
Aboubakar
5 months ago
10.0
L’accueil est l’emplacement. Des chambres propres et spacieuses, très bien équipées …
Cons: Difficile de dire que quelque chose n’allait pas !!! Tout était parfait.
Scottish_Foodie
5 months ago
10.0
We have just arrived home from a 2 week stay at the hotel. Whilst not 100% perfect we had very little complaints. We also never experienced any of the issues in the negative reviews they have received here on Tripadvisor. The check in was smooth and efficient but we were given a room that was facing the road, not conducive to a peaceful sit out on the balcony. A couple of phone calls and a trip to reception and we were promptly moved to an inward facing room in the same block. Room: We stayed in a Deluxe Double room which was clean and had loads of space for the two of us and our golf clubs! Water was always available in the room and hopped up daily. Storage for clothes was far more than any other hotel room we have stayed in, so we had no danger of living out of a suitcase! We did have a slight issue with the room safe but this was sorted out very quickly. Food & Drink: Breakfast was, as per most reviews, great! Plenty of choice, eggs and omelettes cooked to order. Bottled water and juices were plentiful. Evening Buffet - As were Half board we visited this a few times. The food here was very tasty and again no complaints as there was plenty of choice. You only had to pay for additional drinks over and above water here! Marcelona - we found out by default that this restaurant was included as part of the Half board package albeit with a reduced menu. We ate here a few times also and the food was great and tasty. Dhabi - This was not included in the Half Board and we only found this out when we visited the restaurant. Yes it was expensive but a real modern twist on traditional Moroccan food. We really enjoyed it and definitely worth a visit. Pool Bars & Food - A small but good choice at both pools typical burgers, pizza , sandwiches and salads. This was at both of the main pools as there is no apparent food or drink service at the adult pool. Opportunity - The hotel could make guests aware of what is included as part of full board or half board on check in as we only found out by visiting the restaurants what was and was not included. Opportunity - The hotel could have a team member from the pool bar visit the adult pool regularly to see if anyone would like food or drinks. We only spent one day at this pool as a result. Pools : 3 pools at the hotel all clean and yes there were a few tiles missing here and there and in the lower of the two main pools there was a light fitting hanging out of the pool wall that was not repaired during out stay and there was quite a long length of cable in the pool. Plenty of loungers and towels available but we were there in a quieter time. A map of the hotel for guest would be helpful as it was not clear where the toilets were at the pool areas. There was plenty signage round the hotel but none included the toilets. It did not appear there were any toilets at or near the adult pool, and by the other pools the toilets were down stairs that were not makred either. The staff at the hotel were all great and an asset to the hotel. Always smiling and very very polite. Special mention to the restaurant team at the Breakfast and Buffet so friendly and welcoming. The team in Marcelona were first class and as we ate there a few times they got to know the wine we liked and were friendly and chatty. There was a couple of conferences on at the hotel during our stay. During both there were times where at least one of the pool areas was taken over for conference delegates to get food and drinks. During the day this led to the other pool not affected being busy. And in the evenings when the conference had a function at the large pool the main outside bar area was not accessible for other hotel guests so there is nowhere outside to sit and enjoy a drink. It did not really impact us as we went out of the hotel on those evenings but something to be aware of and perhaps something the hotel should inform other hotel guests of. Check out was easy for us as we completed this the evening before to prevent any delays in the morning as we had a relatively early departure. We travelled with 2 cases, two golf bags and the usual hand luggage for 2. We called in plenty of time to get our bags picked up to allow us to get a quick breakfast before our pick up, 2 phone calls later we still had no sign of someone coming to get our bags. Eventually we had to get ourselves from our room ( ironically we were in the furthest block from the main entrance) as ou can imagine this was not ideal and we also missed breakfast as a result. We were eventually approached as we got near reception but by this time were so close to one of the exits it was not worth anyone helping us ! This was not an ideal way of departing the hotel and I mentioned this to the person at reception when I dropped the keys off. The reception was not busy and we could understand why no one came to pick up our bags in 45 minutes, definitely something for the hotel to resolve! All in all a great place to stay and the hotel is not far from being top class in all areas and they just need a few minor improvements. It’s in a great location and was not far from the golf courses we were playing and not far from M Avenue (shopping and restaurants). Would we recommend this hotel to anyone , of course we would and when we next plan to visit Marrakech the Movenpick Mansour Edhabbi Marrakech will definitely on the list !
Magdolin
5 months ago
9.0
Had been pleasant business trip and staff was really helpful ajd made my visit smooth, Thanks to Lachen
Absatou
5 months ago
10.0
Oui
Cons: Rien
Victor
5 months ago
9.0
Michael
5 months ago
8.0
Daniela
5 months ago
7.0
Cons: Service very slow
Jean-Baptiste
5 months ago
10.0
Le service, la piscine, la restauration….
Sacha
5 months ago
9.0
Emplacement de l’hôtel, les jardins luxuriants, l’accueil du personnel et notamment à notre arrivée, avec un accueil exceptionnel et personnalisé de Mr Lahcen, qui s’est occupé de tout avec le sourire et le sens du service !
Najib
5 months ago
7.0
L’emplacement de l’hôtel
Cons: X
RANDA
5 months ago
10.0
Accueil exceptionnel de Mr Lacen Abahri qui a tout fait pour nous offrir la meilleure expérience possible. Tout le personnel est aux petits soins et souriant ce qui laisse un souvenir merveilleux de ce séjour au Mövenpick. La chambre était magnifique et le petit déjeuner très diversifié. Nous reviendrons certainement.
Andrea
5 months ago
10.0
Staff: Hassan, Muhammed and Sami were outstanding
Cons: There was nothing i didnt like
Nannymac3
5 months ago
10.0
As I am notoriously hard to please I am very pleasantly surprised and definitely relieved after reading some negative reviews which I can only consider to be totally unfair to this lovely hotel which I feel is so worthy of its Five star status. We are only half way through our holiday here but so far we are so pleased that I wanted to review straight away. Yes there are a few niggles but very minor ones. My main one would be that the daytime cocktails menu is more varied than in the evening and I can’t understand why the same ones cannot be made available at all times. The Breakfast cereals should be branded ones and not cardboard cornflakes and the duvet is too thick for warm weather but I’d rather be too warm than too cold so not a huge problem and none of this would put me off booking here again. I had read that there needs to be more maintenance with broken tiles, chipped and scuffed paintwork and threadbare carpets, well there is always going to be wear and tear but as long as there is evidence of ongoing repairs then why should that be an issue, and there is certainly constant work being carried out to rectify such matters including gardeners and workmen tending to the beautiful gardens and surroundings, which I very much appreciate. The Hotel staff and management seem to take great pride in the place and it shows. The staff are all very friendly, polite and professional and make you feel very welcome and valued, from the pool staff through to catering and hospitality. The evening Buffett is fabulous, very reasonably priced with, really good quality food and the staff were particularly lovely here. Lunch time snack bars at both pools have a good selection and again the food is excellent. The pools are all gorgeous with the perfect temperature water, not too cold at all and the sun loungers are so comfy plus whatever time of day we arrive there are plenty available so no worries about having to get up early to secure them, we have even had a spare one at times to put our bags etc on. Thank you.
Dare
5 months ago
10.0
Amazing hotel. Nice food and very friendly staff. Nice shopping center and restaurants close by. We really enjoyed ourselves
Rosa
5 months ago
10.0
khalid
5 months ago
10.0
Le staff est juste magnifique spécialement le monsieur a l’accueil mR Lahcen abahri qui est serviable et aux petit soins des clients
selim
5 months ago
10.0
C un très bonne hôtel, mais ce qui fait la différence c la gentillesse et la disponibilité de Mr Larcene responsable des relations clients. Encore merci à vous.
ambernectarr
5 months ago
10.0
I had a wonderful weekend at the Movenpick Mansour Marrakech Hotel. The property itself is exquisite and beautifully decadent. The food was excellent, with a fantastic breakfast selection. I loved the traditional Moroccan lanterns throughout the grounds, as well as the peacocks strolling around. When the waiters told me to watch out for pizza-loving white rabbits, I thought they were joking—but they weren’t! The rooms were immaculate, as were the gardens. The pools were fantastic, with a relaxed atmosphere and very comfortable sunbeds. I also enjoyed spending time in the yoga studio. I could happily have stayed much longer. Service was the only weak point. Check-in at reception was painfully slow, and the receptionist kept disappearing with guests’ passports, which created a bit of chaos. To avoid delays at check-out, I chose not to charge anything to my room. The waiting staff were also quite slow and difficult to get the attention of, but since it was Ramadan and temperatures were around 30°C, I can completely understand why things moved at a gentler pace. The hotel’s location was excellent, and the taxi rank just outside was very convenient. Overall, I absolutely loved this hotel and would not hesitate to recommend it. I’ll definitely stay here again when I return to Marrakech.
ben
5 months ago
10.0
À refaire ! C’était super ! Merci à Hanane Bouamar pour son professionnalisme.
ben
5 months ago
10.0
Tout était super ! Un grand merci à Hanane Bouamar pour son accueil et sa gentillesse !!
448asemar
5 months ago
10.0
Bahia did my feet and leg massage. Wow this was amazing, the argon oil felt very good. I would defo recommend having a massage with her. Thanks again Bahia!!
maryaml693
6 months ago
10.0
Gym in the hotel is very good. It’s bigger than I expected with different gym equipment. Also very clean with towels and everything you need. Nice personnel.
theresamM4218PV
6 months ago
10.0
Beautifully designed and located hotel, caters to all ages, all staff are professional, friendly, ready to assist and always smiling, many areas to relax, food is amazing and a huge variety, will definitely recommend and book again… all staff speak Spanish and english and another dialect so very easy to communicate with them…. Lots of small boutiques within the hotel and places to eat, pool is enormous, for a quick swim, kiddie pool and just to lounge around…. Kids corner too . Love this place and the employees…
ناجي
6 months ago
6.0
الفخامة والنظافة
Cons: زحمة الاستقبال وتأخير اجراءات الخروج والدخول سيء والحشرات اثناء الافطار
471ryannes
6 months ago
10.0
Najia gave a great massage by the pool. Overall a very nice, quiet hotel. Great atmosphere. Good restaurants and very pleasant personnel.
Latifa
6 months ago
8.0
813kirav
6 months ago
10.0
Great location, very green territory, very nice team. Najia was very friendly and professional, she genuinely tried to make your stay pleasant and relaxing. There are lots of nice birds living in the territory so that you feel close to nature.
886blancaa
6 months ago
10.0
Najia was amazing, thank you very much for everything, the treatment was amazing, 30’ massage, argan oil, thank you very much
janhE5348XT
6 months ago
10.0
The Mövenpick was a real treat with its beautiful pool and lush garden setting. Relaxing by the water was already a joy, but Najia’s leg massage by the pool made it unforgettable. She worked with just the right balance of pressure and care, leaving my legs completely refreshed. The sound of the water and the calm atmosphere added even more to the experience. It was the perfect way to unwind after a day of exploring. I would definitely recommend booking a session with Najia to anyone staying there.
traveltheworldgreat
6 months ago
10.0
Najia was so kind. The massage was really amazing. I really liked it. I really recomend it. You have to book the massage, when your in the hotel.
nouha
6 months ago
10.0
Marouane
6 months ago
10.0
Wonderful stay at a luxury property. The manager Lahcen was so helpul and kind to us, he welcomed us warmly and made our stay so cozy and confortable. His large experience is pretty impressive. We highly recommend him and his hotel, we will definitely come back. We had a blast. We want to thank Lahcen again for his awesome hospitality.
Maggs_1066
6 months ago
2.0
Where to start with this one! We arrived at the Movenpick to be greeted by a porter who swiftly took our luggage for us to drift through the beautiful entrance hall and to reception. This is where things took their initial turn for the worse. Reception can cater for maximum of two clients at any onetime and for such a large hotel is completely inadequate. After lots of waiting, we were eventually seen too by a quite abrupt lady that provided little to no hotel information apart to say our rooms would not be available until 3. No hint of the possibility of early check-in even though asked (ok fair enough but be polite). £495 was reserved on our card for tourist tax (max £25 each), extra's and breakages. Not so much of a problem for us, but it could ruin someone's holiday who only has a debit card as that cash is no longer available to spend during your stay. We were left to find our own way around and kill some 3 hours. I have to say the grounds are very pretty with mature foliage and mature palm trees, which looks even better lit up at night. On closer inspection there is definitely a need for lots of maintenance with cracked and broken paviors. On eventually checking in to the room the lift area looked dirty and had scratched graffiti on the wood with some carpets looking thread bear. The room itself was large with a large comfy bed. The shower room, again sizable but look very tired and at the very least in need of a re-grout. The balcony is tiny and filled with 2 chairs and small table but little room to actually manoeuvre and sit comfortably. No welcome drinks and again lack of any information including a lack of room service - but they purport to be 5 star! We changed and walked down to the pool... far too few sunbeds and the whole area looked quite dilapidated, including broken parasols (See Photo). The drinks are stupidly expensive, the food not so bad but of very good quality when you can eventually get some service. Too few waiters for the number of guests. At night if you sleep with the patio doors open or half a jar be prepared to hear what I can only describe as karaoke Benidorm style noise pollution coming from a nearby night club. Not the chilled experience thus far. Next day we were pleasantly surprised by our welcome by the restaurant manager along with his staff who shone out. The selection and quality of breakfast was excellent - no complaints here. That day we attempted to change some sterling to MAD but each and every time through the day (and subsequent days) - they never held local currency at reception but offer a bureau de change service ...go figure?? That evening we had an issue with the door card, and it took 3 trips to the reception to get resolved. Don't bother asking reception staff for anything as they either don't understand, provide conflicting information or are just plain rude. The hotel is also surrounded by lots of ongoing construction which presents noise and dust issues. The evening waiting staff although extremely courteous are rushed off their feet and seem very stressed at times, so expect long waits. Our final day was also ruined when we went to get a sunbed by the pool to find all beds have been removed (See photo) due to setting up a stage for a conference - there was no prior warning of this so you can imagine ours and other guest amazement, annoyance and sheer anger by some... again, reception staff didn't careless. No offer for a discount which i personally think would have been the right thing to do or even complimentary treatment at the overpriced spar! Such poor form from even a 2-star hotel, so 5-star...come On! checking out, I wasn't asked how my stay was and no offer to collect bags or offer of late check out which was asked for - all they wanted to know was if I had vacated the room. We so enjoyed Marrakechand and with the exception of this hotel can highly recommend, just don't stay at faulty towers AKA Movenpick. Hopefully this helps.
Myriam
6 months ago
10.0
Hôtel très bien placé pour la découverte de Marrakech. La gentillesse du personnel, la propreté, le petit déjeuner, le jardin un vrai havre de paix. Le professionnalisme de Lahcen Abahri qui fait le lien avec la clientèle ainsi que la gentillesse et l’excellent ANAS qui s’occupe de la piscine, transats etc .. merveilleusement bien grâce à lui nos moments de piscine sont très très agréables.
Cons: Rien tout est parfait
Q1263KWivanm
6 months ago
10.0
Me and my friends stayed at mövenpick for 10 days and had a great time with minimal complaints. Nice, fresh and clean hotel. Mohamed Tea guy in the lobby makes the best tea, super nice and friendly. The breakfast was decent just a bit hard to find space to sit if you come a little late. Me and my friends got a room that didn’t satisfy us and we got a new one the day after we checked in. So just be patient and your problems will be solved. Otherwise the pool was pretty packed under our stay at the hotel but they make reeeeeally good pizza and shisha. The gym was nice, had everything you need and more.
Mashal
6 months ago
10.0
Location, Services And STAFF LAHCEN ( super. Guest relation ) and the rest of staff FETTANE, ANAS,ALLAF and AYOUB was providing great services and Lahcen was provided extremely outstanding service which at the end let my vacation Easy and joyful! We’ll go back once we have a chance and I recommend this property for my friends and family.
Cons: The breakfast should provided more English breakfast Tea than the other tea tastes.
Alexander
6 months ago
9.0
The restaurants, pools, service, and facilities were all great. I highly recommend MovenPick. The choice of food for breakfast and dinner was elaborate, meeting all our needs. There is even an adult pool where no children are allowed, and this is a very thoughtful addition to the hotel. The Hotel is a short walk to Avenue M, which has lovely shops, cafes, and restaurants, and a short walk to a large Mall.
Cons: There wasn't anything I didn't like.
yevgeniyab2014
6 months ago
8.0
Najia is good master in the SPA, good massage. Food is normal, but not excellent. Room are ok for business trip. Bed is comfortable.
clairebU5211ZK
6 months ago
10.0
Najia was absolutely amazing can fully recommend, I wish I could have a repeat massage daily- can not recommend enough. The hotel is beautiful and all the staff excellent.
36lexinea
6 months ago
10.0
Nojia The massage was amazing and so relaxing, I could even feel the relaxing effect after the massage. I feel like years worth of joint pain and uncomfortablity was wiped away because of this massage.
brittanydT8189GH
6 months ago
10.0
I attended the spa and received a lovely treatment from Najia. It was very relaxing and she made me feel very comfortable throughout the whole process. The spa is also very relaxing and I would recommend.
Aumar90
6 months ago
10.0
Excellent service surtout de la part de Mr salah Eddine et Mme Hanane. 10/10
377khs
6 months ago
10.0
Movenpick al mamzar is very good experience with great staff. Of mr. Shah, satheesh, azhar and security department mr. Ola
768manpreetm
6 months ago
10.0
Najia did an amazing service by the pool. So attentive, friendly and felt so relaxed after. Must have for your day when spending by the pool. Thank you Najia! Great service! Will be back again
Dreamer732827
6 months ago
6.0
Unfortunately this is not a 5 star hotel, it has the outward appearances of one but when you have experienced the st Regis, Shangri La you realise there is a comparative difference: 5 star is about service and making your guest enjoy the service: Starting with the reception staff. I would recommend that they retrain reception. The checking service needs to be vastly improved. Nobody at the hotel disclosed the third pool, which is a lot quieter and calmer, we stumbled upon this, the hotel spa or any amenties. The best run service is at breakfast with Sami who I believe is a pastry chef, Mouchien and Hassan who served the very outer courtyard of the hotel breakfast area. The waiters there truly understand what service is, they were on the ball, attentive and ran a very organised right ship. This was the only 5 star service. At the secondary main pool, there were no towels and rather than the pool boy simply say give me 5 minutes and I will go and get it, he gave me directions to walk and get our towels: The cleaning of the room. The rooms were cleaned, however where you note the difference is the hotel maid failing to change out the shower gel, leaving the empty bottle there and putting the replacement new bottle by the window. For me this is a personal lesson, go cheap and you will get a cheaper quality of service. Unfortunately I will not be returning to the Mövenpick on my return to Marrakech. I would rather pay the additional money and stay at the Four Seaons.
Climber11469191893
6 months ago
10.0
I visited with my two boys and, as a professional and highly regarded quality manager in my profession, I’m very picky when it comes to service, food and standards. This hotel not only lived up to my expectations, it actually exceeded them by far. The pool was fantastic, clean and safe for kids, the food (especially breakfast) was superb, and the rooms were spotless and top-notch. The gym was also great, clean and had all the necessary equipment for a gym rat like me. Special thanks to Salah at Reception, who made us feel super welcome from start to finish, and also to the entire team for their outstanding service, keep up the amazing work! Probably the best hotel experience I’ve ever had, and I have been to many other five star hotels with significantly higher price tags.
Adebowale Arinde
6 months ago
9.0
Comfortable and good facilities
MICHAŁ
6 months ago
4.0
Nightmare customer service. Guests (not only me) had to struggle and bring staff to order. Enythink you need from them you must ask 5 times and then proclaim to get what you want like: Bed linen Fresh towels Invoice
954saarr
6 months ago
10.0
Najia was really nice and friendly, she was very welcoming to me and my friend when we arrived at the hotel and made our experience amazing!!!
Yacine
6 months ago
10.0
Absolument tout!
Cons: Rien
Nathalie
6 months ago
10.0
Het Movenpick hotel is een en al top. Met name Lahcen Abahri, hij heeft ons enorm welkom geheten maar ook gedurende de reis goed geholpen. De rest van het personeel was ook erg vriendelijk. Het ontbijt was heel uitgebreid, voor iedereen keus. Hygiënische kamer en er is aan elk detail gedacht. Valet parking was ook heel fijn, de auto werd voor ons gehaald wanneer we die nodig hadden. Al met al was ons verblijf top en echt niks op aan te merken.
Cons: Alles was goed!
dragontattoo68
6 months ago
8.0
This is such a beautiful hotel with equally beautiful staff. Breakfast has a large selection to choose from and Hasan was exceptional; attentive, having our juice and water ready when we sat down, always happy and polite, ensuring we were ok. Mouhssine throughout the whole stay helped with the luggage, every time he saw me greeted me nicely. The grounds were immaculate day and night and I looked forward to chocolate hour. Marrakech comes alive after sunset. The hotel is a short walk from shops, restaurants and a mall. There is a mini mart just a 2 min walk from the hotel. Can't wait to come back!
Mohammed Karim
6 months ago
8.0
Victoria
6 months ago
10.0
Aumar90
6 months ago
10.0
Bonjour, excellent séjour, service irréprochable, à recommander. J'ai surtout apprécié le suivi de Mr Lahcen après mon arrivé, qui était au petit soin
Freny
6 months ago
10.0
This my first time in morrocco and I really enjoyed it , I really Appreciate the service of Lahcen from the guest relations was the best he contact me before I arrive and everything was amazing thank you lahcen Sami and imad in saray It's highly recommend i will to my friends
Cons: Nothing
aminaaQ4538VP
6 months ago
10.0
We are family of four visiting Marrakech and feel so lucky to stay in Movenpick Hotel Mansour Eddahbi. Well clean rooms, delicious breakfast, polite helpful staff. Chocolate hour is amazing. Pool is clean with lots of towels, sun beds and umbrellas. Reception and concierge were helpful at night and during the day. Special special thanks to Lycern for helping us with rooms and treating us on upgrading our rooms and on complimentary fruits and chocolates in our rooms. Lycern consistently shows compassion and goes out of his way to support others. He’s generous with his time and deeply considerate of other people’s feelings. Tea guy Muhammad was cheerful and served delicious tea whole day. Hospitality of this hotel is amazing. Great Team All the best guys!!!
74azizaf
6 months ago
2.0
From the very start, this was a terrible experience. Check-in was delayed by two full hours and handled with no professionalism. On top of that, a headboard for the bed that we requested on day one was never delivered, even after five days. Things only got worse. Both myself and my two children became unwell, so I asked for the included breakfast to be sent to our room, as we couldn’t walk to the restaurant. Despite explaining this to at least eight different staff members across reception, guest services, housekeeping, and room service, there was zero empathy or care. The only response I got was: “If you pay, we give you food.” Six hours later, still no food, and not even water. By far the worst Accor hotel I have ever experienced.
ZAKARIA
6 months ago
10.0
Nous avons bien été pris en charge lors de notre séjours par l’équipe de l’hôtel Movenpick, la chambre supérieur est d’un grand confort. Merci à Lahcen pour son accueil et son accompagnement. Nous renouvellerons encore l’expérience pour nos prochaine vacances
Alyaseen
6 months ago
10.0
The stay was amazing cause of the service of lahcen guest relations department, his follow-up top
Mashal
6 months ago
10.0
Every single thing was perfect Lahcen served me beyond my expectations was taking care of every single thing. Definitely will recommend this property for my family and friends
Jane0100
6 months ago
6.0
The entrance and gardens are beautiful and gives much needed shade. There are peacocks roosters chickens a rabbit tortoise and 2 cats in the grounds which was fun. The reception is very slow and often has long queues. The outside bar/food area is again very slow also. The food however is lovely and has a proper pizza oven. The music being played in this area too loud and doesn't suit customers. There are 3 pools. The quiet pool is for adults only. Issue with people reserving their sun beds from very early. There was a need for additional sunbeds as most booked by 10am. I also think that non residents were using pool. There was no checks on pool users and towels freely given to anyone. Our room was with a pool view. Large bathroom comfy bed. Furniture needed replaced eg stained. Breakfast was presented well with enough choice for everyone. However hotel is needing an update re decorating. Taxis available outside hotel for trips. Don't think was worth 5 star value.
Abderrahim
6 months ago
8.0
Emplacement et petit déjeuner
Cons: Service voiturier très lent
Sarah
6 months ago
10.0
Établissement au Top , et ce qui fait son charme est vraiment Mr Lachen ABahri qui a était du début à la fin à notre écoute , pour toute demande. Vraiment Merci beaucoup , une gentillesse et un professionnalisme que j’ai jamais rencontrée dans un hôtel de Luxe. Une personne qui cherche vraiment à ce que votre séjour ce passe au Top. J’espère vous revoir l’année prochaine. In sha allah ☺️
Cons: RAs
Hussain
6 months ago
5.0
Clean quiet
Cons: Ac wasn't great customer service wasn't good took ages to answer the phone.
Guillaume
6 months ago
10.0
Muhammad
6 months ago
10.0
fahima611
6 months ago
2.0
Very disappointed with movenpik. This hotel has taken £330 from me as a deposit damage waiver during check in. During check out I was informed this would be refunded within 48 hours, they have failed to do so and are not replying to any emails. They have responded once to say please contact your bank. I am having to pursue through the bank by disputing the transaction. Very poor practice and deliberate attempts to ignore paying me back as I'm back in the UK and can only contact them by email. Be careful. Not surprised as it took them more than 1 hour to check us in.
Nassim
6 months ago
10.0
Nous avons passé un excellent séjour au Mövenpick Marrakech. L’hôtel est idéal aussi bien pour les familles que pour les couples ou même les groupes d’amis, il y a vraiment de quoi plaire à tout le monde. La propreté des chambres est impeccable, le service est irréprochable et la piscine très agréable. Nos enfants ont particulièrement adoré le Kids Club, qui propose énormément d’activités variées et adaptées à tous les âges : un vrai plus qui a rendu notre séjour encore plus agréable. Nous tenons également à adresser une mention spéciale à ABAHRI Lahcen, superviseur relations clients, qui a été exceptionnel avec nous : accueillant, à l’écoute, toujours disponible et vraiment soucieux de notre confort tout au long du séjour. Le petit-déjeuner est varié et de très bonne qualité, et nous avons aussi eu l’occasion de dîner au restaurant de l’hôtel où nous nous sommes régalés. Autre point positif : les personnes en charge des serviettes autour de la piscine, toujours souriantes et disponibles. Enfin, la localisation de l’hôtel est idéale : proche de tout, ce qui facilite vraiment les déplacements à Marrakech.
Jordan
6 months ago
7.0
Le personnel / la propreté Merci Lahcen Abahri et ses collègues. Merci au Manager également.
Cons: Pas de climatisation convenable malgré la chaleur
Essam
6 months ago
10.0
Le meilleure hôtel de Marrakech avec le meilleure personnel!!! Rien ne sert d’aller ailleurs c’est au movenpick que sa se passe!!! Merci beaucoup à MR Lahcen qui a embellie notre séjour avec plein de petite intention dans notre chambre et surtout très réactif pour les moindres demande! Vraiment merci beaucoup pour tout vous venez de gagner un nouveau client ❤️🙏🏽
Rabie
6 months ago
10.0
Nabil
6 months ago
10.0
Très propre
Cons: La piscine
Azra
6 months ago
4.0
Awful service. The television remote is non existent, meaning the TV screen remains on always, even during the night. Wires hidden in the wall so I wasn't able to locate the on/off button.Despite asking many times, and even to management for the remote, they keep telling me how right I am and how they'll fix it immediately. Yet after 5nts it's still not sorted. Ridiculous service, absolutely appalled our sleep has been ruined because they cannot keep to their promises for such a simple issue. Worst management I've seen.
Essam
6 months ago
10.0
J’ai absolument tout aimé dans l’hôtel, de l’accueil jusqu’à la chambre les infrastructures le petit déjeuner la réactivité du stage la gentillesse du personnel la qualité de la literie la propreté et surtout, mention spécial pour Mr Lahcen qui nous a embelli notre séjour au sein de l’hôtel! Je vous le conseil ABSOLUMENT pour tout séjour à Marrakech qu’il soit de courte ou longue durée! On reviendra à coup sûr ❤️
Cons: Absolument rien!
Arif
6 months ago
6.0
Comfort and location.
Cons: The guy in the reception in the night was very rude and non professional. Thie hotel is good and staff and service are bad.
Yousra
6 months ago
7.0
Salim
6 months ago
9.0
Excellent séjour, merci beaucoup à Oumaima pour le service irréprochable.
864sarahe
6 months ago
8.0
I’m really torn with this hotel. When you first walk in, it is stunning. The lobby and reception area are beautiful as is the entire outdoor complex. Walking to your room at any time of the day is a delight because of the plants and trees and fountains. At night it’s even prettier because it’s lit up however, the complex overall needs a good facelift and clean. Within the rooms, the carpets are heavily stained and the edging is falling apart and rotting away. The doors are dirty and everything just feels like it needs a good upgrade. Our bedroom was an incredible size with a very comfy bed, plenty of bottled water daily and I loved the little balcony overlooking all the palm trees with peacocks roaming around. The bathroom was enormous as is the first all in shower with great water pressure. The service varies. When you are eating and drinking in any restaurant or bar, they are very attentive and will do anything for you as do the cleaning staff however, the reception area while friendly seemed a bit disorganised. Upon checking in I found dried poo all over the toilet shower head so I asked for this to be cleaned. No one came and so I had to ask one of the maids to do it a day later. At check in I wasn’t really provided any information on the hotel in particular the breakfast and dinner is prepaid for. I had to find this out for myself however every day the timings seemed to change. One person would say the pool bar opened at 12 but when you got there it wouldn’t open until 1. Dinner was sometimes at 7 or 7:30. I loved this hotel for so many reasons but feel it’s not quite where it should be.
aprilaT4530AP
6 months ago
6.0
We recently stayed at the Mövenpick Marrakech and, unfortunately, my experience did not meet my expectations. Pros: Early check-in was kindly allowed, which I appreciated. The reception area is air-conditioned and comfortable. The location is convenient close to Menara Mall, taxi distance to the square, and near some upscale shopping areas. Cons: The staff were generally unfriendly and unhelpful, particularly at reception unless you rip them first. The hotel does not seem to regulate guest behavior. The pool area was overcrowded, towels were often left on the floor, and the atmosphere felt chaotic. The property appeared short-staffed, which affected service quality throughout. Rooms are small for the price, and definitely not up to what you would expect from a 5-star hotel—closer to 3 or 4 stars at best. Cleanliness was lacking: lights were dusty, and bathrooms did not even have proper exhaust systems. Breakfast was disorganized and unpleasant. There weren’t enough seats, food stations were chaotic, and some guests hoarded food with no regulation from staff. The much-advertised “chocolate hour” was disappointing—more like a “chocolate minute.” Guests were not encouraged to try different chocolates, the chef strictly limited portionsto two chocolates per person, and seemed to selectively enforce rules, which created an uncomfortable experience. Overall, while the hotel has a good location and some potential, the poor service, lack of organization, and subpar facilities made the stay disappointing. I would not consider it a true 5-star experience.
Laura
6 months ago
10.0
J’ai passé un excellent séjour au movenpick Marrakech grâce au professionnalisme de Lahcen du service relation clientèle vraiment au top toujours à l’écoute
Cons: RAS
Mashref
6 months ago
10.0
Nasr-Eddine
6 months ago
10.0
Vriendelijk persoon, goede ligging en lekker ontbijt. Ps beste host die ik ooit gehad heb in een hotel Lahcen. Wauw ik kom hem met alles berichten, ijsblokjes, reserveringen restaurants, taxi bestellen alles regelt hij. Lahcen je bent een topper!
Cons: Geen Netflix.. op tv
Ihab
6 months ago
9.0
Nasr-Eddine
6 months ago
10.0
Hele vriendelijke personeel, vooral Lahcen. Lahcen heeft mij met alles geholpen wat ik hem vroeg. Super gozer! Puur voor hem ga ik terugkomen in dit hotel. Lahcen je bent een topper.
Cons: Geen Netflix op tv.. :(
Ihab
6 months ago
8.0
Abdul
6 months ago
5.0
Cons: Staff at check in not helpful. Whilst checking in the staff stopped serving me and when to serve other guests. Asked if we could get some water and was told to go to the bar. The bar was closed. Never have I been to a 5 star hotel that did not give any welcome drinks especially in the heat at Morocco. Once all checked in the staff did not tell us where our room was. There are 5 buildings at the hotel and we was left searching for ourself . Took us 15 minutes and talking with 2 other staff members to find our room (plus 45 mins to check in). When we got in the room there was a funny smell from the room. Overall not happy with the check in process.
Pioneer56917303172
6 months ago
2.0
Checked in at 22.00, the air conditioning hasn't been functioning properly. Called Guest Services , been 30 minutes no one has arrived. Tried WhatsApp, no luck at all.. appaling service. No one has bothered to even check. No answer from guest service, concierge
lucyanes2025
6 months ago
10.0
Best experience!Best hotel! A big thank you to LAILA, the Concierge Head who did help us and made us very welcome from the minute we checked in. Very professional lady. Made our stay and my birthday special. ALL HOTEL STAFF doing a great job. Also big thank you to Chayma in reception with our check out.
Laura
6 months ago
10.0
Un séjour au top Grâce à Lahcen supervisor relation client
Cons: RAS
Mohammad
6 months ago
8.0
Air conditioning was bad overnight
Zenab
7 months ago
9.0
Fabian
7 months ago
9.0
We had a great welcome and great support. Lahcen was very friendly and made sure that we had everything we needed and made sure our room was close to the kids pool. I appreciate you Lahcen
SARA
7 months ago
10.0
Personnel aux petits soins, très gentils, attentionnés, toujours très polis et souriants. Service de haut standing.
Cons: La piscine pour adultes est toujours occupée par des personnes qui laissent leur serviette toute la journée pour se « réserver » des transats sans vraiment y être. Ce n’est pas juste pour les autres qui ne trouvent pas de place. L’hôtel devrait restreindre ce genre de comportements et expliquer à leurs clients que s’ils partent plusieurs heures, le transat est libre pour d’autres personnes.
Aziza
7 months ago
10.0
J’ai passé 5 jours formidables dans cet hôtel. L’accueil est chaleureux, les chambres sont impeccables et le service est irréprochable. Mention spéciale à Lhassen, le responsable clientèle, pour son professionnalisme, sa disponibilité et son sourire constant : il a rendu mon séjour encore plus agréable. Merci à toute l’équipe pour cette belle expérience, je reviendrai avec plaisir !
Cons: RAS ( grâce à lahcen la star)
rihame
7 months ago
7.0
Hicham
7 months ago
10.0
J’ai beaucoup apprécié le cadre, mais ce qui m’a le plus marqué, c’est le professionnalisme de l’équipe, en particulier celui de Lahcen Abahri, Guest Relations, qui m’a contacté avant mon arrivée et a veillé à ce que tout se déroule facilement tout au long de mon séjour.
javier
7 months ago
9.0
Excellent accueil, merci à Hanane, choix de la chambre avec 2 options. Flexibilité. La piscine et le service y est top. Excellente salle de sport, coach pertinent. Le buffet du petit déjeuner exquis et le serveur de thé, sourire et touche indispensable. J'oubliais les paons dans le jardin, une touche incroyable.
Cons: Le petit déjeuner peut parfois être pris d'assaut, arrivez idéalement avant 9h. Idem pour les chaises longues au bord de la piscine, elles sont très vite toutes réservées mais les pisciniers sont super efficaces pour trouver des solutions.
442amnai
7 months ago
10.0
In Housekeeping Mr Iqbal Noor , Mr Haris n Mr Basit such an amazing and helpful Personalities.They all are RockStar☺️☺️
philippe
7 months ago
10.0
Un service exceptionnel ! Dans tout l’hôtel, je retiens un seul nom : Lahcen Abahri. Je n’ai jamais rencontré quelqu’un d’aussi professionnel, attentionné et aux petits soins. Du premier contact jusqu’au séjour, il anticipe chaque détail pour rendre l’expérience parfaite. Un exemple rare de service client qui mérite d’être salué ! "Lahcen est tout simplement exceptionnel ! Sa gentillesse, son professionnalisme et ses attentions font toute la différence. Le meilleur du Mövenpick !"
ZAKARIA
7 months ago
10.0
Nous avons passé un agréable séjour au Movenpick Marrakech, tout c’est bien passé, la localisation de l’hôtel est proche de toute commodité, nos enfants sont entre de bonne main au kids club où ils propose de super activité pour les enfants à partir d’un an. Mention spécial à Lahcen qui a fait preuve d’un très grand professionnalisme et à toujours su répondre à nos différentes demandes et attentes.
136waleedf
7 months ago
10.0
We are currently on our second day at Mövenpick Marrakech and have been impressed from the very start. Salah at reception has been outstanding — he kindly arranged for us to check in earlier than the usual time and has been extremely helpful in addressing any questions or requests we’ve had. His professionalism and warm manner have made our stay even more enjoyable. Mariyum has also been so kind and welcoming, always greeting us with a smile and making sure we feel comfortable. The hotel is beautiful, with great facilities and a relaxing atmosphere. So far, our experience has been excellent, and we’re looking forward to the rest of our stay!
Mehdi
7 months ago
10.0
Great place to stay at ! Client relations are great they make sure everything is perfect for you, a special thanks to Lahcen Abahri 😉
Nabil
7 months ago
10.0
Nabil
7 months ago
10.0
Sonia
7 months ago
9.0
Great location, lovely design/art.
Laurent
7 months ago
10.0
Merci à Lahcen et à toute l’entreprise qui a été aux petits soins.
Philippe-Alexandre
7 months ago
8.0
Le design des parties communes intérieures et extérieures, le buffet petit déjeuner, la gentillesse du personnel, la taille des chambres standards, la qualité de la literie
Cons: Odeur d’égout dans la salle de bain (évacuation d’eau de la douche), lenteur du service, des produits non disponibles de la carte du bar
talhah346
7 months ago
6.0
Naima and Sami were very friendly people who helped us on our first day at hotel. These are very nice people. Nice atmosphere friendly.
Yilmaz
7 months ago
9.0
Top Hotel mit top Lage, essen und pool ist super. Mitarbeiter höfflich und nett
P4766YImohamedm
7 months ago
10.0
No hiccups at all. When I left in a rush, Jaber and saida ensured our room was taken care of after check‑out and that we could store luggage effortlessly
Matthew
7 months ago
9.0
The staff were superb. Our liaison was Nadia, and she was excellent. She contacted us before arrival and accommodated our needs without hesitation. The gym is exceptional and better than most private gyms. The breakfast is amazing.
Cons: The sauna and steamroom come at an additional cost, which was disappointing. We did not get to avail of these facilities due to the costs involved. The television quality and channel selection are poor and not even worth switching on.
amal
7 months ago
10.0
Concernant la chambre – numéro 7002 Un séjour inoubliable, sublimé par un accueil exceptionnel Notre séjour a été inoubliable, rendu encore plus agréable grâce à l’accueil chaleureux, la disponibilité constante et le grand professionnalisme de M. Lahcen, du service relation clientèle. Son attention, sa gentillesse et son souci du détail ont véritablement marqué l’ensemble de notre expérience. Grâce à lui, chaque moment passé sur place a été empreint de sérénité, de confort et de bien-être. Son sourire et sa bienveillance font toute la différence. Nous souhaitons également adresser nos sincères remerciements aux femmes de chambre pour leur discrétion, leur efficacité et leur gentillesse, ainsi qu’au voiturier, toujours disponible, courtois et professionnel. C’est grâce à l’engagement et à la qualité de service de chacun de vos collaborateurs que notre séjour restera gravé dans nos mémoires. Vous formez une équipe remarquable. Sans oublier le petit-déjeuner royal, varié, savoureux et servi avec le plus grand soin — un vrai moment de plaisir chaque matin. Encore un immense merci à toute l’équipe. Au plaisir de revenir très bientôt !
JUNE TANG
7 months ago
9.0
The hotel is large, beautiful and clean. The staff is friendly and enthusiastic in supporting customers. Great breakfast
Cons: I feel bothered by staff asking for hotel reviews on platforms
alliedlettings
7 months ago
10.0
Excellent stay at the conveniently situated Movenpick Mansour Anazing hospitality from Lahcen who endured our stay was perfect Yassine and Salma were superbly attentive during breakfast anticipating our requirements and fulfilling our requests Must stay again soon
Beshr
7 months ago
10.0
الف شكرا للإخوة الكرام. لحسن وايوب نجات كان تعامل جدا راقي
Zenia
7 months ago
10.0
HASSAN
7 months ago
10.0
Emeline
7 months ago
10.0
Nous avons eu la chance de séjourner dans une suite sublime avec vue sur la piscine du spa. La chambre était toujours impeccable, grâce à Najat, la gouvernante, et à Nawal, toutes deux adorables, bienveillantes et d’un grand professionnalisme. Le cadre est tout simplement enchanteur : des jardins somptueux, entretenus avec soin par les jardiniers, un grand bravo à eux !!!des chats, des lapins, et même des paons majestueux avec leurs bébés qui se promènent librement. C’est rare de voir un lieu aussi apaisant. Le buffet du petit déjeuner est exceptionnel : jus frais, viennoiseries, msemen faits minute… un vrai sans-faute. Merci à Sami et son équipe, ainsi qu’à Fatima, qui prépare les msemen avec le sourire et incroyablement gentille ! Le buffet du soir est également excellent, très varié et savoureux.(une équipe au top, également le soir) Et surtout, nous voulons insister sur la qualité humaine exceptionnelle de certaines personnes de l’équipe : Un IMMENSE IMMENSE IMMENSE merci à Yassine et Touhaf, présents au petit déjeuner et au restaurant de la piscine, pour leur gentillesse rare, leur disponibilité constante et leur sourire sincère. Vraiment merci pour tout !!!!!!!!!!!! Merci aussi à Amine du petit déjeuner et Bahija, adorables et attentionnés, toujours là pour nous avec bienveillance, ainsi que le jeune Amine qui est stagiaire avec académie movenpick. Franchement, des personnes comme ça, on en croise très rarement, et pourtant nous avons séjourné dans de nombreux hôtels dans différents pays. Ils ont vraiment ajouté quelque chose de spécial à notre séjour, un supplément d’âme, de chaleur humaine, et cela a fait toute la. nous garderons un souvenir incroyable de ce séjour, en grande partie grâce aux personnes exceptionnelles que nous avons rencontrées. Merci à toutes et tous, et à très vite, on reviendra avec grand plaisir !
Cons: 🚨 Petit bémol à noter : tout semble parfait… sauf le check-in, un peu froid : la personne qui nous a accueillies n’était pas du tout souriante, ce qui a légèrement terni le début de notre expérience. la piscine du spa, pourtant réservée aux adultes, est magnifique mais semble laissée un peu à l’abandon : rien n’est rangé, personne pour le service, impossible de commander quoi que ce soit. C’est vraiment dommage, car c’est justement le lieu où les clients consomment beaucoup, et qui mériterait plus d’attention. Le tour et les abords de la piscine sont extrêmement glissants. Quelques travaux seraient également à prévoir dans la chambre en raison de l’usure. A part ça la piscine est incroyable, du calme, du calme, et un cadre agréable !
Vanessa
7 months ago
6.0
Tout le personnel est vraiment adorable et au petit soin ! Heureusement car c’est ce qui relève le niveau de l’établissement. Merci particulièrement à Yassine qui s’est occupé de nous à tous les petits déjeuner et qui était vraiment très avenant. L’hôtel est très bien situé et proche de tout. Petit déjeuner avec du choix, donc très appréciable.
Cons: La piscine a détruit le maillot de bain de ma fille que nous avons dû jeter d’ailleurs les cheveux de deux filles aux mèches blondes sont devenus verts, je pense que c’est dû à la quantité de chlore utilisée. Les chambres et les locaux ont besoin d’un vrai rafraichissement car c’est vieillissant et pas mal de chose abîmée. Le deuxième jour ma fille a utilisé le sèche cheveux et il y a une flamme qui a jailli, elle a paniqué et a mis de l’eau au lieu de m’appeler ce qui aurait pu être super dangereux. Nous avons signalé le problème et il n’a jamais été remplacé (nous n’avons pas relancé car au vu de l’incident nous n’allions clairement pas retenter une utilisation). Toutes les choses que nous n’avons pas apprécié n’avait rien à voir avec le personnel de l’hôtel mais bien avec les infrastructures en elle même qui était en dessous de ce que j’attendais de la part d’un 5 étoiles
Ejaz
7 months ago
10.0
10/10
Mohammed
7 months ago
10.0
it was a nice stay i would like to mention Lahcen ABABRI guest relations for his followup and service , aboubaker
Cons: RAS
max
7 months ago
9.0
Mohamed Moufdi
7 months ago
10.0
29sapnac
7 months ago
10.0
Najia a lovely lady x wonderful massage x so polite x felt so relaxed x done a lovely massage x so needed it x thank you Najia x beautiful hotel x the staff are so polite and very helpful x very welcoming x
svw18
7 months ago
10.0
Najia was amazing! So kind and an excellent massuse! The spa is beautiful and clean with professional beauty treatments. Me and my friends really enjoyed ourselves. Madame Amal was also wonderful. Thank you very much!
Linda
7 months ago
10.0
Nous avons tout apprécié et particulièrement Mr Lahcen qui nous a pris en charge , nous a tout expliqué et était toujours très aimable et disponible .
Jaafar
7 months ago
5.0
les clims catastrophique dans les chambres pas vraiment au top , même nous sommes changer 3 chambres . l arriver a l hôtel au réceptions ont me demander l acte de mariage je suis rester a l extérieur pendant une heur pour attendre la solutions .
yankoubou
7 months ago
8.0
yankoubou
7 months ago
8.0
corneliant
7 months ago
10.0
After accommodation from atlas trek experience we stay in this place tw nights Everything was perfect the rooms the service was excellent the breakfast was king for us we really enjoyed our stay thank you
Vildan
7 months ago
10.0
Çalışanlar yardımcıydı, temiz, oda genişliği iyi
Cons: Tuvalet kağıdı kalitesi kötü, karton poşetleri yok
Safaa
7 months ago
10.0
I spend a really nice holiday, lahcen abahri from the guest relations supervisor the best service
Cons: everything it was professional amazing but you have to have had like a charger outlet for the computer laptop or a phone. It’s like USB or type C of outlet.
amyrav2025
7 months ago
10.0
Najia she is verry good and sweet. It was a verry good massage and not verry dificult to do. You should try it as wel. She is verry good at the massage at the foot
Yasmin
7 months ago
10.0
Lahcen Abahri was very helpful from the very beginning. He reached out the day before and made sure we felt in good hands till we came up until we left. Service very much above average
Cons: Everything by especially the staff and as mentioned above Lahcen was my favourite, even though everyone was so nice
Koyuncu
7 months ago
6.0
Tesis genel olarak güzel
Cons: Odaların temizliği çok kötüydü. Sinek ve karınca problemi var
740asmaer
7 months ago
10.0
Great massage from Najia! The whole atmosphere was quite great and the pool was quite clean! Recommend the super relaxing massage for anyone coming by!
Departure48935983612
7 months ago
10.0
Great hotel - Relaxed atmosphere with lots of pools and activities. Excellent location, very central. Great breakfast selection. A special thank you to Naima at the restaurant who went the extra mile for us every morning. Thank you! We look forward to our next trip here ❤️
gloriaaQ3942CF
7 months ago
10.0
Najia made my stay very enjoyable, she has magic hands. The massage was very relaxing!!! The food here was amazing. very underrated hotel!
Destination569262
7 months ago
10.0
We spent a week here in july25. The hotel is excellent. I really cannot fault anything. We arrived at 12 and they arranged an early check in for us at 1pm and also gave us an extended check out due to a night flight. The hotel grounds are well kept, the pools are warm and inviting and the breakfast is very good. We used both restaurants by the pool and the food/service was top quality. Been to Marrakech multiple times and will be returning here, and have also recommended to two multiple people who have now booked
dolisi
7 months ago
10.0
Amazing place to stay. Breakfast was amazing and the hospitality made me feel so welcomed. Love how the chefs always check and ask us if everything’s okay, especially Chef Sami. Room was perfect and the pool was so amazing. Shisha by the pool was a great way to end the day. Amazing time here, will definitely be back.
Mariam
7 months ago
9.0
Christian
7 months ago
9.0
Keltoum
7 months ago
4.0
393kemij
7 months ago
10.0
Friendly service by Najia, she gave me a foot massage which was so needed. She was all smiles as she gave the service, made us feel welcome.
Christian
7 months ago
6.0
L’emplacement et le personnel
Cons: Les matelas de la piscine pour adultes peu nombreux le mobilier un peu cheap . Le buffet du soir était très moyen voire mauvais.
manale479
7 months ago
10.0
Najia is very professional at her job She did great massage for me at the pool Totally in expected great experience Loved it so much Thanks to madam Amal the spa manager Najia told me about the great services provided at the spa
Samira
7 months ago
10.0
Nameless
7 months ago
10.0
Mon expérience au Mövenpick Marrakech a été tout simplement parfaite, en grande partie grâce à Lahcen du service clientèle, Toujours aux petits soins, avec un accueil chaleureux et un suivi irréprochable tout au long de mon séjour, Grâce à lui, je me suis senti vraiment pris en charge et écouté, Je recommande vivement le Mövenpick
John
7 months ago
9.0
Catherine
7 months ago
10.0
Excellent rapport qualité prix, tres bel établissement
Adil
7 months ago
8.0
Special thanks to Nadia for her hospitality
Hassan
7 months ago
8.0
الإقامة كانت جيدة والأفطار منوع ومميز 👍 وخدمة ممتازة من كل العاملين بالمطعم والفندق و موظفي الاستقبال وذلك لسرعة تسجيل الدخول والخروج وأيضاً لديهم الضيافة المغربية الرائعة وآتاي مميز جداً 👍
Cons: أثاث قديم يحتاج إلى تجديد وأيضاً مساحة الشرفة صغيرة جداً ومغطى بسعف النخيل والتكييف ضعيف جداً
asma
7 months ago
10.0
le personnel tres a l ecoute. Reactif et tres professionnel . Merci a Lahcen au top . et merci au chef cuisinier Samir
Irene
7 months ago
10.0
Het personeel was zo lief ze lieten je een prinses voelen .. heerlijk . Lahcen you should be the big boss
Cons: Niks
Ali
7 months ago
8.0
كان الفندق جيد جدا و الموظفين جميعا غاية في الروعة و اخص بالذكر السيدة نادية و السيد صالح
Cons: عند الاتصال بالاستقبال من الغرفة ياخد وقت طويل لرد و كذلك لا يقومو بتنظيف الغرفة بشكل يومي روتيني من الضروري الاتصال بيهم لكي يقومو بتنظيف الغرفة
Mohammed
7 months ago
10.0
افضل شي كان الاستقبال الحار والشرح الكافي والوافي من Lahcen مرة متعاون ولطيف الله يسعده جهز لنا المكان بأجمل صورة اللي يشتغل فيGuest Relations
Cons: موظفين الkids club ومطعم mff ما كانوا محترفين not professional
Helga
7 months ago
10.0
Amazing customer service and aesthetics of hotel 10/10
Mohammed Ahad
8 months ago
10.0
The location was perfect — even though I had a car, everything I needed was conveniently nearby. The hotel was clean and well-equipped with all the essentials. The staff were exceptional, always friendly and quick to assist with any requests. Any minor issues we encountered were resolved promptly and professionally. A special thanks to the hotel manager, Aboubakr, who went above and beyond to ensure our comfort, and to Nawal, the cleaner, who was equally outstanding.
cecily
8 months ago
10.0
The place itself is gorgeous, a haven away from the city but close enough to all the major sites.
Julien
8 months ago
9.0
L’accueil, le personnel , l’emplacement
Cons: RAS
Adam
8 months ago
8.0
Helene
8 months ago
9.0
Établissement très bien situé. Très agréable et bien équipé. Chambre spacieuse. Le personnel était extrêmement accueillant, toujours souriant et disponible. Particulièrement Salah à l’accueil ainsi que dans les restaurants et bar. La salle de sport est également très bien équipée avec présence d’un coach.
James
8 months ago
4.0
Dorcas
8 months ago
10.0
Honestly, this was a phenomenal stay, the hospitality of the staff was exceptional. The rooms were well furnished, there were so many additional touches, adult only pool, wellness centre and the gym which had a coach. The breakfast had an extensive range.
Cons: none applicable
Thoraya
8 months ago
10.0
Brian
8 months ago
2.0
Ontbijt
Cons: Hotel is vies, publieke ruimte en de kamers. Vlekken in bekleding, stofnesten in de luchtschachten, vies tapijt. Kamers hebben een slecht centraal airco systeem, oftwel warme kamers. Dit is GEEN 5 sterren, er zijn veel 4 sterren hotels in de buurt die vele malen beter zijn. Op zijn minst koel en schoon.
Duan Ying
8 months ago
9.0
Hamad
8 months ago
10.0
Ibtissam
8 months ago
10.0
Creatini
8 months ago
4.0
Ali
8 months ago
8.0
كل شيء كان في المكان رائع
Cons: عند الاتصال بالاستقبال في بعض الاحيان لا يوجد رد إلى أن تكرر الاتصال اكثر من مرة و كذلك يوجد تاخير في تلبية الطلبات
deed125
8 months ago
10.0
Very happy with roqia and Jamal and nouhaila excellent service highly recommend and will be back very soon they are lovely ladies
N3042UZlaurenp
8 months ago
10.0
We stayed at the Mövenpick in Marrakesh and couldn’t fault it. The rooms were lovely, clean and spacious. The staff were all fantastic and really went above and beyond to make our stay memorable. Oumnia was always so friendly and welcoming when greeting us at breakfast. Our 1 year old utterly adored Mosaab and would love sitting next to him and watch him making tea. All the staff around the pool were brilliant too and couldn’t do enough for us. We’d highly recommend and would love to come back again soon
Octav Adrian
8 months ago
10.0
Marie
8 months ago
10.0
Tout est parfait. Super petit déjeuner, belle piscine, personnel discret et agréable. Mention spéciale pour Nadia qui nous a accueillis avec le sourire et professionnalisme.
Cons: Rien
Mustapha
8 months ago
8.0
Ihab
8 months ago
8.0
The stuff was very good and friendly
Cons: The pool very clean
Danielle
8 months ago
6.0
The movenpick was ok. Beautiful communal grounds with subpar rooms. My room was advertised as a room with a garden view and ended up with a room facing the back of the adjoining hotel. (We checked in around 11 hoping for an early check in which unfortunately they were unable to provide… which i realize is a request and not the hotels obligation) After almost 24 hrs traveling we honestly just wanted to shower and relax so we didn’t ask for a room change). The AC could have definitely been cooler and in room fridge never went above lukewarm. The pool was closed daily at sunset which was disappointing considering the summer weather in Marrakesh. Free breakfast, tea and chocolate hour were great. No entertainment or amenities provided. had to call down to room service or stop at the bar for ice which can be a huge inconvenience. They have a free gym but yoga is an add on. Movenpick was in a good location. next to M ave. and Manera mall and just a short taxi ride from the Medina. However with so many hotels in the area to chose from I dont think Movenpick is anything special.
yatzie
8 months ago
10.0
Fantastic experience at the Movenpick.. Breakfast was simply stunning. Sammi & his Team were amazing and welcomed us with a smile every morning; Nothing was too much trouble.. If you're looking for a great stay close to centre of Marrakech; would highly recommend this hotel.
Ahmed
8 months ago
10.0
Le cadre magnifique et le personnel professionnel. Nous avons apprécié aussi le contact avec Madame Bahija dans le restaurant et Nordine . Et surtout Anas au service réception. Nous avons passé un excellent séjour.
Grégory
8 months ago
8.0
Sa proximité avec le centre et l’aéroport Son jardin extérieur La piscine 1 rafraîchie La gentillesse du personnel
Cons: L’eau trop chaude dans les piscines 2 et 3 La musique de racaille au bord de la piscine le samedi 28 juin en fin de journée. Le tour de la piscine ultra glissant avec de l’eau. Le revêtement n’est pas adapté autour d’une piscine .
mariemo163
8 months ago
10.0
I spent my vacation at the Mövenpick Hotel, and I thank all the staff for the excellent services, especially the cleanliness of the room supervised by Mrs. Kawthar Salamat. I offer her all my thanks and appreciation for her tremendous efforts. A truly wonderful and beautiful hotel 🙏🏻🙏🏻🙏🏻❤
Amine
8 months ago
1.0
L’hôtel dispose d’un joli jardin, d’une belle piscine d’un bon petit déjeuner varié et est très bien situé. Malheureusement, plusieurs points ont gâché le séjour.
Cons: D’abord, les terrasses des chambres sont vraiment minuscules : une fois les deux chaises et la table en place, il est pratiquement impossible de s’y installer confortablement de prendre un verre ou de mangé ce qui est frustrant dans un établissement de ce niveau. Ensuite, comme souvent à Marrakech, beaucoup de clients réservent dès le matin des transats autour de la piscine sans y rester, ce qui empêche d’autres clients de profiter de l’espace. Malheureusement, la direction ne fait absolument rien pour encadrer cette pratique, ce qui crée une ambiance tendue et désorganisée autour de la piscine. Mais le plus grave reste l’attitude d’une personne de la réception de journée. Alors que nous avions calculé ensemble le montant total du séjour, que j’avais déjà réglé, il a profité de mon absence temporaire (pendant que je discutais à l’extérieur avec le voiturier) pour refacturer mon ami. Un petit montant, certes, mais c’est du vol, surtout après m’avoir confirmé que tout était bien payé. Ce manque d’honnêteté est inacceptable !. En tant qu’habitué de Marrakech et de ses nombreux hôtels, je ne remettrai plus jamais les pieds dans cet établissement, et je ne le recommande pas. Si vous choisissez d’y séjourner, soyez extrêmement vigilants sur la facturation.
ali
8 months ago
10.0
Everything
ExploreNK
8 months ago
6.0
⸻ This was our 9th time visiting Marrakech, and we chose Movenpick because we were bringing our baby for the first time. We wanted the comfort of a resort over a traditional riad, thinking it would be more convenient and family-friendly. Unfortunately, the hotel didn’t meet our expectations. The hotel is starting to feel a bit run down and service was often slow. For example, there was no room service menu in the room. You have to call and speak to the chef directly to find out what’s available. We requested extra water bottles several times as we were travelling with a baby, but it took three days for them to arrive. In the end, we had to order water ourselves using a local food delivery app. The pool and grounds were the highlight. They were beautifully maintained and the staff in those areas were especially kind and welcoming. However, the check-in process felt cold and robotic. There was no welcome drink or mint tea offered, something you receive even in lower-star hotels across Marrakech. There’s a lot of unused indoor space throughout the hotel, which feels like a missed opportunity. The shops on-site are overpriced and empty. During our entire stay, we didn’t see a single guest inside. The staff working in the shops mostly sat around on their phones. Room cleanliness was another letdown. It was clear the rooms weren’t being thoroughly cleaned. At one point, we had to ask for vacuuming after several days of crumbs being left on the floor by our toddler. While we did our best to keep the room tidy, the attention to detail from housekeeping was lacking. Breakfast had a good variety and was one of the better aspects of the stay. However, the poolside snack bar was extremely overpriced and lacked flavour. We tried it once and didn’t return. Would I stay here again? Probably not. I truly believe there are better hotels in Marrakech that offer better service and value for money. One place worth checking out within the hotel is the MFF Café. They serve great coffee, but do be mindful of the bread baskets as birds often peck at the uncovered bread, which can be off-putting. Special thanks to the young gentleman serving mint tea from 11.30am to 7.30pm.
Alan
8 months ago
8.0
Confortable room, very clean and spacious. Spacious covered deck also.
Cons: Room had a drain smell problem in certain hours of day. AC was ok, had difficulty cooling in June heat.
F3812HNwilliamd
8 months ago
10.0
All the hotel staff provided an extraordinary level of customer service that deeply enriched our experience. Sami, the talented pastry chef greeted us every morning at the fabulous breakfast buffet; Bahija, the hostess at breakfast enlightened us on the great variety of healthy Moroccan cuisine; and Moussab welcomed us warmly with Moroccan tea outside every day. We also appreciated Younes from the food sector. They all gave the most positive impression of the Moroccan people that reflects very well on the Movenpick brand.
James
8 months ago
10.0
Movenpick in Marrakech is the most magnificent and impressive hotel that we have ever stayed at. It gives me pleasure to recognize our very impressive guest relations, Nadia, who greatly surpassed our expectations and went well out of her way with personal attention and comprehensive follow up to ensure our complete satisfaction. Nadia’s professionism truly enhances the Movenpick brand.
Julia
8 months ago
6.0
Kiffa
8 months ago
5.0
Personelle top
Amina
8 months ago
10.0
Clean, big and good service.
Adnan
8 months ago
8.0
Samy
8 months ago
10.0
Tout s’est merveilleusement bien passé pendant mon séjour. L’hôtel est excellent, tant par son confort que par la qualité des services proposés. Mais je tiens surtout à remercier chaleureusement Nadia, une personne remarquable qui a largement contribué à rendre ce séjour inoubliable 10/10. Accueillante, souriante et professionnelle, à l’écoute et toujours prête à aider, elle a su répondre à toutes nos demandes avec une efficacité et une gentillesse rares. Nadia a été tout simplement exceptionnelle, un vrai pilier au sein de l’établissement. Elle incarne à elle seule l’esprit d’hospitalité et le sens du service haut de gamme. Je recommande cet hôtel les yeux fermés, en espérant que Nadia soit toujours là pour accueillir les prochains clients avec autant de bienveillance. Un grand merci à elle 🙏🏻
Amal
8 months ago
9.0
La qualité du service notamment dans le restaurant principal (Bahja, Younes et tant d’autres!) et au Hammam et Spa. La chambre était très spacieuse, confortable et élégante.
Cons: Rien de bien grave mais la gestion des queues pour le Check-in/out pourrait être améliorée. L’entretien de la chambre (approvisionnement d’eau etc) diminue en qualité au fur et à mesure qu’on avance dans le séjour (mais reste bon). Des petits travaux d’entretien dans la chambre étaient nécessaires (chausse d’eau, spot du plafond, etc)
Florient
8 months ago
5.0
Les jardins sont magnifiques ainsi que les parties commune lobby etc. Thé à la menthe et succulents chocolats offert chaque jour. Chambre comfortable avec très belle salle de bain. Très belle terrasse pour le petit déjeuner.
Cons: En fait si le 1er jour à été impeccable le second à été un enfer. Arrivée de je ne sais combien de cars de touristes espagnols formant un groupe. Piscine inaccessible car privatisée pour un événement du groupe. Puis jusqu'à minuit 1h du matin discothèque et orgie de décibels non stop. Mais pire encore, à partir de 03h30 réveillé par des coups répété sur du métal, encore et encore.. A 04h du matin je suis sorti pour voir qui étaient les abrutis faisant un boucan pareil. C'étaient les employés de l'hôtel qui démontraient les structures métalliques utilisées pizr la discothèque en tapant dessus avec des marteaux. EN PLEINE NUIT DANS UN 5 ETOILES. Ceci est tout bonnement inadmissible Et bien que je sois allé me plaindre à passé 4h du matin à la reception, pas le moindre mot d'éxcuse au check out. En tant que moi-même directeur dans l'hôtellerie en Suisse j'ai trouvé celà particulièrement déplorable et Ai bien envie de faire suivre mon opinion au siège du groupe Accor.
Sad
8 months ago
10.0
Franck
8 months ago
10.0
The staff were very friendly and always ready to help. All of them were nice to me. It’s a nice hotel, good location and with good people
869hananr
8 months ago
10.0
Najila gave me an amazing foot massage by the pool. It was very relaxing and she was very lovely. The hotel itself is stunning and very big surrounded with olive trees everywhere. I definitely recommend this hotel.
Irina
8 months ago
8.0
Бассейны, удобные шезлонги, разнообразный завтрак, рядом много ресторанов и магазинов, павлин на территории отеля, рядом аэропорт, но не слышно шума от самолетов
Cons: Старые номера, нуждаются в ремонте
Mudian
8 months ago
8.0
De mannen van de valetparking (ismael) waren erg behulpzaam en hielpen ons goed met vragen die we hadden. De mannen van de bagage hebben ons ook erg goed geholpen.
Cons: X
Andrea
8 months ago
10.0
Service outstanding nothing too much trouble anything you need they are right on it, we were assisted by Nadia throughout our stay who is guest relations she is a wonderful host and really went the extra mile to make our stay comfortable and memorable. The management team in this hotel are really going above and beyond to make guests their number one priority. The food in the Marcelona is exceptional and the breakfast is top notch.
Radouane
8 months ago
10.0
Es war alles super, ganz besonders das Personal an der Rezeption. Ein großes Lob an alle Mitarbeiter. Das Hotel ist super ausgestattet und sauber.
Cons: Nicht zu beanstanden
Barthélémy
8 months ago
9.0
Shahapy
8 months ago
9.0
Omar
8 months ago
10.0
Vriendelijk netjess
Tamás
8 months ago
8.0
Segítőkész személyzet.
NEYING
8 months ago
10.0
Ilham
8 months ago
10.0
The hotel is beautifully decorated, all staff were amazingly nice and always ready to assist with a smile. Special thanks to Nadia who made sure I was taking care of prior my arrival and welcomed me warmly. Definitely recommend!
Manouch
8 months ago
8.0
Monsieur Lahsen est trop gentil on a du attendre beaucoup pour notre chambre mais heureusement lui a bien géré a la fin
Cons: L’attente , clé recu a 16h !
KOGULARAM
8 months ago
9.0
The property was amazing and the staff were very helpful and hospitable. Particular mention of the staffs that were helpful were as follows: Lahcen- the guest relations officer who came to help me when I was waiting for 1 hour at the reception to check in. Checking in can be improved. I waited from 2.35 to 4pm to check in. If not for the delay in the check-in, I would rate this hotel 10/10. However thanks to Lahcen, he managed to come to our rescue. The rest of the stay was awesome. Particular mention of the team and staff’s name that I recall were as follows: Swimming pool team- Do not have the names Breakfast restaurant staff- Khatijah, Chef Sami, and team Concierge team - Fatimah and her team mate The drivers - Mohamed and team Thanks to all the above for making our stay pleasurable. The Moroccan tea expert - Mohamed. Special kudos to him. Very nice chap.
Cons: The checking in process can be improved. Very long wait for checking in to the hotel.
Anas
8 months ago
10.0
The hotel is wonderful and I highly recommend it. The staff were very friendly, especially Nadia guests relations,who was extremely kind and professional. Thank you for this great experience.
Hammad
8 months ago
10.0
Everything
nathalie
8 months ago
8.0
Dionne
8 months ago
10.0
Beautiful hotel, good food and a great pool. The staff are amazing and nothing is too much trouble.
Meliani
8 months ago
10.0
firas
8 months ago
8.0
Caroline
9 months ago
7.0
La gentillesse du personnel et particulièrement le grand professionnalisme du responsable des relations clients Monsieur Lahcen Abahri qui a été parfait.
Cons: L’état général de l’établissement qui n’est pas bien entretenu mais revendique et facture 5 étoiles. Le fait que des travaux soient entrepris sans offre de réduction pour compenser la gêne occasionnée par le bruit. Au lieu de construire un nouveau rooftop, l’établissement devrait plutôt réparer les ascenseurs qui ne fonctionnent pas, les moquettes tachées, déchirées et gondolées, changer les carrelages de salle de bain qui s’effritent, etc.
Anissa
9 months ago
10.0
LIGHTING PARTNERS S.L
9 months ago
2.0
Hala
9 months ago
10.0
The hotel was super beautiful. Gives a riyad feeling but it is very modern. The staff are absolutely lovely from being greeted by the lovely Bahija at breakfast and the very nice chef Sami. Furthermore our guest relation Lahcen was super accommodating and attentive. Overall amazing experience and recommended hotel in Marakesh
Haytham
9 months ago
8.0
The hotel is very nice, lots of landscapes and trees, breakfast has wide varieties, staff are friendly, specially Iman from concierge was very helpful in advising us where to go during our stay,also Imad from the restaurant was friendly and cooperative.
Cons: AC Iin the room need improvement, room lightning is insufficient, we can't see properly at night.
Abbas
9 months ago
8.0
مساحة الغرفه الافطار كبير ومتنوع الحوض موقع الفندق يوجد التكاسي بكثره امام الفندق تعاون الموظفين ومساعدتهم السبا والنادي الصحي ممتاز
Cons: اثاث قديم يحتاج الى تجديد
Frere
9 months ago
9.0
La bienveillance, le calme et emplacement , Lahcen notamment et au petits soins pour vous . Je citerai également son collègue mr Aboubakr Elbadaoui qui fut aussi très réactif afin de faire de notre séjour une expérience agréable , je recommande vivement
laury
9 months ago
9.0
Peter
9 months ago
9.0
Fantastisch ontbijt, mooi kamers prachtige hotel lobby en zwembaden
Cons: Handdoek leggen aan het zwembad was niet echt fantastisch, voor de rest alleen maar lof
Alexander
9 months ago
5.0
ian
9 months ago
8.0
Spacious well designed layout, staff were welcoming, the room was large clean
Emre
9 months ago
7.0
Location
Cons: Staff was not very attentive, hotel was not very clean and feeling outdated and a bit worn out.
Fahad
9 months ago
9.0
Mouna
9 months ago
9.0
Aziz
9 months ago
10.0
ولا غلطه وماهي اول مره لنا اذا جينا مراكش الفندق نظيف مره وكل شيء فيه مرتب من الدخول لين الخروج صراحه افضل فنادق مراكش والافطار مره نظيف ولمسه مغربيه تحتسب لهم لاكن صراحه السعر عالي لذا حجزت اول ليله من بوكنج وباقي الليالي نصحوني الشباب ب الحجز من شركه اسعارهم ممتازه سنابهم بحطو لكم[b2c336 ]يرتبون لكم كل الأمور ب مراكش وكازا والمغرب كله يظبطونكم انصح فيهم....
Cons: السعر....
Gorkem
9 months ago
10.0
Mr.Lahsen was very good in Guest Relations and all my stays .
Elfakir
9 months ago
7.0
Sandrine
9 months ago
10.0
Petit déjeuner Décoration Salle de sport Piscine chauffée
Cons: Très long temps d’attente à la réception
Dunja
9 months ago
9.0
Nach einer Rundreise durch Marokko genau der Grad an Komfort und Frühstücksangebot, den ich gesucht habe. Sehr freundliches Personal, jederzeit hilfsbereit. Schöne Poolanlage, für ein Hotel sehr gut ausgestatteter Fitnessbereich, Yoga und Pilates-Möglichkeit und natürlich ein breites Beauty-&Massagen-Angebot. Insgesamt in allen Bereichen ein tolles Design!
Cons: Die Aufzugs-Musik hat bei jeder Nutzung ‚von vorne‘ angefangen - mit dem jeweils gleichen ‚Hänger‘ *lol* - also eher eine Anekdote. Es hat Hotelseitig alles gepasst. In Marrakesh sind einzig die Diskussionen mit den Taxifahrern absolut nervig.
Sarah
9 months ago
9.0
Le situation géographique, le personnel une petite pensée pour Bahija qui était aux petits soins pour nos différents repas , la propreté des chambres et le petit déjeuner un pur délice.
Rabah
9 months ago
10.0
Je tiens à remercier le service réception particulièrement Salah, la qualité du petit déjeuné Sami et merci à l’équipe en générale.
Cons: Rien
Michel
9 months ago
8.0
très bel hôtel service impeccable. belles piscines Chambre de qualité
Cons: musique trop forte au restaurant espagnol et qualité de dîner moyenne
Florian
9 months ago
5.0
La chambre confortable et spacieuse et les différentes piscines
Cons: La restauration de l’hôtel très moyenne à l’exception du petit déjeuner La présence d’un séminaire durant notre séjour qui empêche l’accès à la piscine et très bruyant
Moes
9 months ago
10.0
Een heel mooi en goed hotel. Grote chapeau voor de uitermate vriendelijke personeel! In het bijzonder Iman, Nadia en in het restaurant aan Mustapha en kok Sami!
Cons: niks
abdellah
9 months ago
7.0
ghizlane
9 months ago
10.0
Amy
9 months ago
9.0
Saad
9 months ago
9.0
Deuxième fois dans cet hôtel. Toujours sous le charme de la gentillesse et du professionnalisme du personnel et des équipements de l’hôtel. Je reviendrai avec plaisir.
Olivier
9 months ago
10.0
Petit déjeuner,service,propreté,personnel et mr LAHCEN en particulier pour son accueil et sa gentillesse
Cons: Rien
Ozgur
9 months ago
8.0
Frances
9 months ago
8.0
My room (when I eventually got it) was a really nice size, very quiet. Pools were decent, I preferred the quiet ones, and a good range of food. The staff were great.
Cons: I was initially given a different room than I'd booked, view onto concrete, and right above the restaurant so when there was music it reverberates around the whole room. Reception staff moved me to the room I'd actually booked with no problem when I went back.
Marie
9 months ago
9.0
Zineb
9 months ago
10.0
The hotel was impeccable—clean, comfortable, and welcoming. The staff was very kind, and a special shoutout to Lahcen, who was incredibly personable and always ready to help. His service truly made my stay memorable.
Adam
9 months ago
1.0
Bjørnø
9 months ago
8.0
Veldig fint hotell, fine omgivelser og fellesområder, fine rom. God middag.
Cons: Toalettet var skittent (fra tidligere gjester) da vi kom på rommet og det ene taklyset blinket irriterende, ikke veldig bra førsteinntrykk. Vi fikk kompensasjon til slutt som vi satte veldig pris på. Når vi ringte på roomservice måtte vi av og til ringe en og to ganger ekstra, da det virket som om de glemte oss.
Starts From
$260.00 / night
Avenue Mohamed VI, Marrakech, MA
Nearby Landmarks & Visits
Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Why Book With Us
Expertise and Experience
Tailored Services
Comprehensive Planning
Client Satisfaction
24/7 Support
Need assistance?
Call : (+212) 611 711 470
Email : hi@insiderinns.com