InsiderInns - Get Closer to the Dream

Michel

7 months ago

8.0

Hotel staf very good. the building need restauration, outdated, the area is so-so.

Kawtar

10 months ago

10.0

Nice people very respectful

ishtar

11 months ago

4.0

Not a smoke free hotel I had to keep window open all night ..peoples smoke cigarettes and it smells strong in my room .hope they stop smoking in rooms

Verified traveler

11 months ago

6.0

Good value for what I paid (approx $60CDN per night) but not what necessarily what lid expect from a 4 star hotel. The room wasn’t dirty but not sure I’d go as far as classifying it as clean either. Older rooms but decently spacious. Wifi was probably my biggest gripe as it was spotty at best. Decent water pressure in the shower which is always great

Luco

1 year ago

8.0

The Moroccan decoration is nicely done. Good breakfast and the staffs are very friendly.

Amy

1 year ago

10.0

The staff went above and beyond to help me find the right electrical current adapter as I brought the wrong kind.

Jibreel

2 years ago

10.0

It’s apartment style converted to hotel. It is clean and for the price the bathroom were clean

Andre T.

2 years ago

10.0

Very nice staff! They will do what it takes to accomodate their customers.

Andrea

2 years ago

6.0

City taxes are way higher than Expedia advertised. It's pretty outdated in the rooms and not super clean. The restaurant menu was ok but nothing was available the nights we were there.

Verified traveler

2 years ago

2.0

There were bed bugs. The staff did not seem to take it seriously at all even though I had woken up with bed bugs crawling on my face and body. We decided to leave and go to a different hotel. I was told there would be a refund issued but I never received it. I contacted the hotel and never heard back. Absolute worst experience and service I have ever received.

Verified traveler

2 years ago

10.0

This was a wonderful hotel. I stayed for only a night, but it was a relaxing experience with friendly and helpful staff. They were able to call me a taxi in the morning to get to the train station, which was very appreciated.

Leah

3 years ago

4.0

Ich hatte gleich Migräne bei der Ankunft im Hotel, da ein so starker Wachsgeruch uns empfangen hat

Kevin

3 years ago

10.0

Staff were helpful and my stay was nice. Not the greatest place I’ve ever stayed at but I would revive them a thumbs up.

Evelina

5 years ago

8.0

the hotel is very old. but room is clean. staff is helpful. there's construction going out even at night ( the hotel put double windows, but still you can hear it).

Verified traveler

5 years ago

10.0

Good central location, property is clean and quiet, walk able area close to central market, good breakfast, friendly and helpful staff.

Verified traveler

5 years ago

10.0

Staff are very friendly and helpful. Walking distance to train and bus stations. Quiet and safe location.

Robert

5 years ago

8.0

Everything was well Staff very friendly Front desk was awesome Thank you everyone Wafa and robert

Jason

6 years ago

10.0

Great Location!!! Steps away from Casa Port

Sultan

6 years ago

8.0

Close to the shops and restaurants. We had a flight at 2am so did not stay the night, only few hours during the day to get some sleep before our flight to Europe.

Verified traveler

6 years ago

8.0

Nice breakfast. Friendly staff. Good WiFi. Spacious room.

Roel

6 years ago

10.0

Clean rooms, friendly staff.

Verified traveler

6 years ago

8.0

Good stay, much better best western than the ones in North America! Clean and good quality.

Winston

6 years ago

6.0

Not a very high end place. I will keep this in mind.

Verified traveler

6 years ago

6.0

Serviceable hotel a quick walk from the Casa Port train station. The area is a bit sketchy. Practical to have a restaurant on site (that serves alcohol!).

sandra

6 years ago

8.0

Hotel worked fine for us. Signage is poor. We walked right by it without seeing it right away. They let us check in at 10 am which was great. Train station is nearby so convenient. Also close to the tram which worked well.

Kurtina

6 years ago

10.0

It was clean, quiet, and centrally located. Staff was nice and helpful. Just a 2km run from the mosque!

Bob

7 years ago

6.0

This is ur typical Best Western hotel that is average in every way. However, the location is great since it is within a five minute walk from Casa Port - meaning u can get to/from the Airport using the train and won't have to engage in the oh-so-annoying ritual of haggling with cab drivers. As with any Best Western I know, the rooms are priced artificially high and then discounted. So look for a wide price range on different sites.

Essa

7 years ago

8.0

Nice location

Tanya

7 years ago

4.0

Very mediocre. For the price, it was not upto standard and even breakfast wasnt included. My second day- the toiletries were not stocked and I had only a hand towel. Reception staff was not that friendly when I arrived but the day I left, the gentleman was very nice. Buck up!

Patricia

7 years ago

8.0

overall It was a good stay, breakfast was excellent. in our room, the internet connection was poor. We went to the lobby to access the internet.

Verified traveler

7 years ago

6.0

The hotel for fairly good compare to the price i dont recommend for perfect vacation

Eve

7 years ago

6.0

Disappointed upon arrival at the hotel - the reception and lobby was not pleasant. We suspect there was water leakage as we entered our floor as the entire common corridor was covered in white cloth (not exactly welcoming at midnight). No explanation was given either to warn us beforehand. Good sized room (thankfully) otherwise we might have considered moving out of the hotel. Toilet was abit dark and did not provide the usual toiletries hotels do such as toothbrush etc Overall a very old that needs major refurbishment

Verified traveler

7 years ago

8.0

Check-in was done very fast, which was great. The lady at breakfast wanted me to pay cash for the breakfast as I was told that the restaurant's credit card pay terminal didn't work. She was very reluctant to add the breakfast to the room bill, whereas this is very normal to do at a business hotel.

hisham

7 years ago

4.0

Overpriced for what it is needs a refurb bathroom not so nice

Matthew

7 years ago

6.0

The hotel is in a great area but the front desk staff really act like they don't care and you are inconveniencing them. I arrived with luggage and had zero help. The front desk staff is unprofessional and aloof. However the room is very comfortable, and the hotels in a perfect area near the Medina. I would stay here again.

Juan

7 years ago

6.0

Hotel four stars but seems to be two or less, the bathroom layout is very bad , wc separated without any way to clean yourself

Verified traveler

7 years ago

4.0

I arrived to find out there was “an issue with the hotel” and they had moved my reservation to another hotel for one night. The hotel they moved me to was perfectly fine but I wish I would have had some advance notice. Prior to moving to the new hotel I was told by the front desk that I had to find a way to get my luggage back to the best western, given it wasn’t my fault why I wa seeing moved I didn’t believe this should be my responsibility. After fighting with them they agreed to come and get my luggage, as I would be out all day touring. Once I got back from a long day of touring my (first) room was fine. Unbenouced to me (didn’t notice till 3AM the next morning when I got up to shower) that the shower water was brown.. I called the front desk and they sent the bellboy up where he preceded to tell me it was the light in the bathroom making the water look discolored.. I proceeded to tell him I needed to shower now as I need to catch a train to Marrakesh shortly, he then told me to shower in the room across the hall and change in my room! Under no circumstance was I going to shower in another room and then walk across the hall in a towel.. they eventually moved me to another room, but this room had flys. It just wasn’t the best stay for me.. and very stressful.

Verified traveler

7 years ago

8.0

Very thoughtful service for our airport transfer.

Rebecca

7 years ago

8.0

Not the newest hotel but good value for money and excellent location.

Verified traveler

7 years ago

6.0

Very basic hotel with a great location. The staff is professional and very accommodating. They rate for currency exchange is better than other places. Location is great to get to anywhere you want as it is close to the train station and a block from the city tram. Breakfast buffet is not so good but they will make you a great omelet if you ask for it. Again the staff is what makes this place a good place to stay.

Aykut

7 years ago

2.0

This is my very bad experience. Rooms and floor smell very bad & not clean. This is very old hotel.I never again chose even best western.! Totally bad. they even back my laundry wet.! my clothes was wet. Do not believe showed pictures. I will make special contact with hotels.com for my bad experience. I donot make normally review but please never stay and not recommended.

garrett

7 years ago

8.0

was only there one night. Hotel was adequate but a bit tired. The front desk was inattentive, talking to each other while I stood there waiting...Noisy, because of construction next door, but that is not their fault..

Chuck

7 years ago

4.0

It is an old hotel, a very old hotel...

Rosie

7 years ago

8.0

This hotel was a perfect place to spend a night or 2. Great location, helpful staff, clean comfy rooms. This hotel lobby is possibly a little dated looking, but rooms are clean, and very comfy.

Andrew

7 years ago

8.0

Decent hotel near train station

Steven

7 years ago

10.0

The hotel was very comfortable, spacious room, tasty traditional breakfast. Staff was very pleasant and helpful.

Saad

7 years ago

10.0

This hotel is close to all you need. Phenomenal staff. Got in to a little accident in front of their hotel and the staff took care of everything spent over 8 hours arguing with the scammer asking for money.

Verified traveler

7 years ago

2.0

Don't waste your time. It may seem like a good deal but not worth it.

sam

7 years ago

8.0

The staff are excellent very polite the rooms are good they are very helpful but my only problem was when I exchanged dollars to Morroco derham I felt I am cheated with the price and I will never exchange any money at the hotel the bank price for the dollar was 8.97 they calculated as 8.22 while at the exchange shop was 9.05

tony

7 years ago

8.0

50 minute walk to the Medina handy supermarket next door hotel was quite Moroccan and must have been 5* in the past but getting a bit tired. Restaurant....... don't and not cheap.

Verified traveler

7 years ago

8.0

It was a nice hotel. How much more should I write in this review to allow it to submit?

Gyn

7 years ago

10.0

Very nice place with wonderful staff. We arrived here then left to travel around Morocco. We came back on our last day. They upgraded us to a magnificent suite ! Just like that ! How lovely. Very clean and comfortable. Bar and restaurant downstairs are good.

Gyn

7 years ago

8.0

It’s winter here so about 18-19C during the day and 11C at night. It was difficult to warm up the room. Otherwise the room was good. It’s close to restaurants and shopping.

Verified traveler

8 years ago

4.0

Staff has a trouble understanding English. Was very difficult to explain to room service in English causing inordinate delays for food. Very limited menu with most things unavailable. Overall well below par for an American hotel chain. There is no way to exchange money at the hotel so one needs to go out and exchange money. They do not even give complimentary water despite asking when we lacked ability to exchange money on a public holiday. Sub par customer service.

malina b

8 years ago

4.0

The staff was unfriendly and interrogated myslef and my family that flew in for my destination wedding. The insisted in taking a copy of our passports and several times i had staff chase me down to the elevator to question which rooms i have. A housekeeper man knocked once and opened the door twice on my elderly mother and one time she just got out of the shower and was in a towel. The men did not have any attitudes but the women at the front desk were completely short speaking and rude. The exchange money but they rudely refused on of my guests ans we couldn’t figure out why!

Verified traveler

8 years ago

8.0

Good location. Nice room. Lounge and restaurant area was nicely decorated.

hans

8 years ago

8.0

Very pleased

Andre

8 years ago

8.0

This hotel was very clean and the staff were friendly and helpful. Near a train station - not that we used it - and about 20-30min walk from the Mosque which is a must! Close to lots of food and even a market!

Claudia

8 years ago

2.0

I had a bad experience at the hotel could not be with my boyfriend because according to Muslim law we can not be together in the same room if we are not married Then they sent us to the police for what they gave us permission to be in the same room. We returned to the hotel and they told us that the only way that it could be inside the hotel and I rent another room. We could do absolutely nothing and then I had to stay single and at night there were cockroach in the room for which I got very angry and leave before the time to deliver the room

Verified traveler

8 years ago

8.0

Nice area and sercice. Close to large hotels and sites, safe. Friendly staff.

Nivesh

8 years ago

6.0

IlRoom air didn’t work well. It was not cooling enough. So open the windows and got bit by mosquitoes. So very difficult to get comfortable. The reception people were extremely nice. Fatimanarza, was a excellent and gave us tip on how to get around to see things. The location is nice close to Hassan mosque. And across from a bzaaar. So hotel location is perfect! We ate dinner on the restaurant premises, food was good & ambience nice. But some of the staff were not able to understand English to well so there was little issue with understanding them but not a problem.. All was good! . But the manager I believe was super nice! 😊

Romel

8 years ago

8.0

The AC can't be adjusted. It was in 60F, but doesn't feel like it. Toilet is in a separate room from the bathroom which is a pain coz you have to go to another room to wash. Breakfast is basic, subpar to most best western hotels we've experienced. Not much selections. Airport is 30 - 45 minutes away, taxi can be arranged in the hotel for 300 dirham. We paid 200 dirham after arranging it with a driver who drove us to Fez. Use all your dirhams because Duty free won't accept dirhams in the airport.

Verified traveler

8 years ago

6.0

On our first night we could not set the air condition. The setting for it was behind a door. The second night a dog barkeded all night.

Ryan

8 years ago

4.0

I picked this hotel because if it's convenience to the Casa Port train station. The room was OK, but I was expecting to be nicer based on it's ratings. There was supposed to be a mini-bar in my room but it was empty. Also the room did not have controls for the air-conditioning, and there was no fan. Lastly, the security guard and reception did not allow my friend to see my room, and told us we had to visit in the lobby. I thought that was quite strange.

christopher

8 years ago

8.0

Amazingly good value for the price that we paid. Very close to Casa Port station too.

Richard

8 years ago

8.0

Firstly, you can get to this hotel from the airport without the need for a taxi. Please study Google Maps carefully. Basically you take the train from the airport to the terminus at Casa Port. Leave the station by the huge main entrance and go right to the traffic lights (to cross the road). Continue in the direction you crossed the road, straight on for a short distance. You should take the first road on the left. The road curves round to the right and if you look down the road, after its corner, you should see a not too big sign for the hotel. It's a little tricky on a dark rainy night (but if you have done your homework, you'll succeed). I was just passing through on route from Edinburgh to Rio de Janeiro, so for a one night stay, I was happy. My room was 4**** quality, with an unlocked connecting door to the adjoining room. Everything worked, as it should, I had a pleasant unpretentious dinner, and an adequate breakfast. I took the train to the airport the next morning but BE WARNED - to get out of the station into the airport through a single security gate took 90 minutes. Once in the airport, there was slightly organised chaos as the few staff on duty tried to deal with huge queues of very worried passengers all jostling to make sure they would get their flight.

Verified traveler

8 years ago

6.0

Nice hotel according to the price and the star rating. The staff is very nice and helpful

Verified traveler

8 years ago

10.0

Good hotel we liked it

Verified traveler

8 years ago

6.0

Hotel is adequate for needs and in a close location to Medina

Verified traveler

8 years ago

8.0

The reception team were great including the help we got parking as it was really tricky around the hotel. Nice clean room.

Verified traveler

8 years ago

6.0

Things were OK, most of the place was relatively clean but one of the chairs in the room had a rip down the middle which made it look like the hotel staff didn't care about appearances. There is a lot of construction going on across the street.

BW

8 years ago

8.0

Consider the location and the price, this hotel is actually a good choice.

Verified traveler

8 years ago

6.0

Great location. Inconsequential service.

Faosat

8 years ago

6.0

The room I stayed in was so small, the bed is so tiny I almost fell off!!!

Ricky

8 years ago

6.0

The hotel was good for a night. The staff tried to double charge me for my hotel eventhough my booking said paid in full. I still ended up paying for additional taxes and it would have been good to know up front how much it would have been. The area was sage but still a bit dirtier than im used to

Joan

8 years ago

4.0

Most Staff were great and very helpful. Check in was ok-girl was not welcoming at all though. Room was pretty awful. Not clean-rug was bad and walls had fingerprints all over. Rug and curtains had cigarette burns on them. Restaurant staff was great-very nice and accommodating. Food was very good. I would not stay there again as it is all about the room I'm staying in. It must be clean and comfortable.

Verified traveler

8 years ago

6.0

Older hotel could use refurbishment. Bed creaked. Tobacco smell even though it was a non-smoking room.

Europe Africa 2017

8 years ago

10.0

Stay was good but on the last night we had some issues with the room and had to change room twice. Other than that location was good and near to old Medina.

Ke

8 years ago

2.0

The room is as described, but the staff there are really bad. Forced tips without even asking. When I check out and told the doorman I need a taxi to the airport, he tried to fool me by asking me to pay 1000 Dh to get to the airport. When I told him my way from the airport to the hotel costs me only 250 Dh, he agreed and said this is the price he was telling me without a red face. Both my girlfriend and myself heard clearly that he said "1 thousand". This is just one of my many unpleasant experiences in Morocco. It's hard to believe this is happening in such a religious country. MY ADVICE: avoid the doorman and grad the white taxi cross street by yourself. Pay no more than 300 Dh anywhere in the city to the airport.

Yiming

8 years ago

8.0

We had a good stay at Hotel Toubkal. It is centrally located with 5 mins walk to the casa port train station, CTM bus station, and also to the medina. Hotel staff were all friendly and willing to help. Highly recommended.

Verified traveler

8 years ago

10.0

Staff very helpful. I did not have any situation to mention. I like most was the location of the hotel, close to every thing downtown, also the comfort of the room. The area was very safe. Breakfast buffete excellent. If I go back, that will be my hotel

savvykat

9 years ago

6.0

Everything is walking distance from here, but the hotel is definately not a four star. If you are not too fussed about decor and condition of hotel or not planning to stay for long then this is a decent hotel to pick. However if you are the kind of person that looks forward to the hotel experience as much as the touring then you maybe a little dissapointed. They don't have any extra facilites such as gym, hammam etc. However they do have links with a hotel nearby and you can pay to use their facilities instead.However atm that hotel is undergoing building work so it's not an option. They charge 100dhm per person. For breakfast, however there are loads of cafes nearby that charge between 25-50dhms per person for a lovely breakfast tray that includes fresh orange juice, a hot drink, pasties, eggs and some spreads. Overall, a decent hotel with a really comfy bed in a great area and not much else.

Mohamed

9 years ago

10.0

Very good value for the money

Sam

9 years ago

6.0

Hotel clean, downtown location, close to almost everything you need to visit in Casa, Staff is horrible, parkng supposed to be free, valet parking doing monkey business to rent it to Night-club customers, for big bucks...money goes in their pocket of course, Reception-cleaning staff needs also control....it seems the Manager is never there, so hotel crew improvising and making money for their own profit....

Shabbir A

9 years ago

2.0

The 2 female staff was not helpful The first room they gave us was terrible Definitely need an upgrade

Jamal

9 years ago

6.0

Difficult to get too by car-very narrow alley ways.when we went there was road works which made it even harder to get to the hotel in the narrow one way system

John and Evelyn

9 years ago

8.0

The hotel is a bit tired in places but very clean, staff friendly and helpful. The gentleman in the cafe at breakfast especially friendly. The location is good, close to old medina and within walking distance of mosque. For the price a good deal and would stay again.

Jesus

9 years ago

8.0

Love the help from desk personal to find ways to get to places

Karyn

9 years ago

4.0

Air conditioning in our room didn't work. We were told we couldn't move to another room and they couldn't get someone to fix it. It was totally unacceptable service.

Lise

9 years ago

10.0

Didn't stay long, checked in late and then had to leave early morning, was great stay, hotel was very accommodating to help keep our luggage while we got things organized for our next itinerary of our day.

Mr. Canada

9 years ago

2.0

The only good thing about this hotel is the receptionist shaymaa , don't go . It's like a motel in the countryside, not worth half of what I paid , I left the second day , couldn't handle it

Louis-Andre

9 years ago

8.0

Pretty nice spot, great hotel; restaurant quite expensive for what you get and i've been charge extra taxes.

Verified traveler

9 years ago

8.0

The rooms are soundproofed making for a quiet stay. The front desk was helpful as needed. The bar is not smoke free, so I had to pass on that.

World Traveler

9 years ago

8.0

This is a very small, basic hotel, but clean and comfortable. There are shops and restaurants within walking distance. The front desk staff is helpful, but there is an English speaking man at the desk who gave us wrong information and wrong directions on two occasions. Very frustrating!...but the females on the desk were much better.

Verified traveler

9 years ago

6.0

Very good for location, hot water shower

Chris

9 years ago

8.0

The hotel is located very central, with walking distance to/from the train station Casa port. There is a very nice Chinese restaurant nearby which I highly recommend: the new dragon (Restaurant Le Nouveau Dragon). Otherwise the stay is a standard Best Western experience with the positive and negatives that comes with that.

Verified traveler

9 years ago

6.0

Good place near everything .. to be repeated another time.

Verified traveler

9 years ago

4.0

The place is not 4 stars at all. I'm gonna be very nice with them and say 3 stars

J & A

9 years ago

10.0

We came back from Marrakesh visit and decided to stay at this hotel. First impression, staff were very kind and professional. Our room was on the 9th floor, clean, spacious with a good view from the window :) this make us so happy.

Pierre

9 years ago

8.0

This hotel is fairly dated, but central. 5 minute walk from Casa Port station - trains from the airport go directly to this station. Taxi's are around the corner. Food is basic but good. Overall it is a acceptable stay. Staff are attentive and helpful

Hotel Toubkal

Description

Sentiment Analysis

Popular Amenities

Availability Side

2 Persons

Select Travelers & Class

Standard Room

Breakfast Included

$68.00

Half Board

$101.00

Junior Suite

Breakfast Included

$87.00

Half Board

$120.00

Standard Room Sea View

Breakfast Included

$73.00

Half Board

$107.00

Guest Sentiment Categories

Cleanliness

Service

Location

Room Quality

Amenities

Value for Money

Food and Beverage

Overall Experience

Hotel Rules

Check-In / Check-Out Policy

2:00 PM

12:00 PM

12 AM

3 PM

Hotel Policies

Hotel Important Information

Internet

Pets

Groups

Parking

Children and extra bed policy

Reviews (1214)

Customer Reviews & Ratings

7.0 / 10

Michel

Kawtar

ishtar

Verified traveler

Luco

Amy

Jibreel

Andre T.

Andrea

Verified traveler

Verified traveler

Leah

Kevin

Evelina

Verified traveler

Verified traveler

Robert

Jason

Sultan

Verified traveler

Roel

Verified traveler

Winston

Verified traveler

sandra

Kurtina

Bob

Essa

Tanya

Patricia

Verified traveler

Eve

Verified traveler